Customer Reviews for U-Haul Moving & Storage of Homestead

Rating:

2.0

One of the workers jackknifed my truck with a uhaul truck and immediately got out of the vehicle and said it was my fault, I was at a dead stop and he was speeding inside of the parking lot. Biggest thing to improve would be, take ownership of your mistakes and slow down in the parking lot and maybe a refresher training on having to take wider turns when you're in a big vehicle.

Rating:

5.0

The staff was very friendly yet professional. My visit was very pleasant from picking up equipment and dropping it off

Rating:

2.0

Incorrect information given about open ended contract/drop off location. Trailer also did not have valid sticker on license plate so appeared to be unregistered.

Rating:

5.0

My experience with U Haul was great. No complaints

Rating:

1.0

It takes over an hour to get a costumer representative on the phone - staff is rude and unprofessional at every location. Maintenance equipment is unorganized, and poorly maintained- the AC didn't work, and there was a flat tire on the car carrier. They did not have the items we reserved weeks in advance so we had to drive to multiple locations over an hour away. Will never use or recommend this company again.

Rating:

5.0

Awesome, thank you

Rating:

1.0

The uhaul was not sanitary the gas was not on half and poor customer service

Rating:

5.0

Need more customer service staff. The girl was swarmed with customers. She did a great job though. Five stars for her.

Rating:

5.0

Great quick service!

Rating:

3.0

My overall experience would have been rated excellent, however the young lady at the service counter her customer service skills were un professional, and made me feel uncomfortable. Other than her I my experience was 100%.

Rating:

5.0

Glad to see me displayed a lot of energy

Rating:

5.0

It was a simple and fast transaction picking up and dropping off the trailer we chose. I was lucky, I was given a brand new trailer. Thanks, guys, keep up the great service.

Rating:

5.0

Great

Rating:

5.0

Good location.

Rating:

5.0

Manager and the employees are the best

Rating:

5.0

Overall great service for needs. Will rent from here again!

Rating:

5.0

The staff was awesome, very helpful, and polite. Next time for sure I'm going to this location

Rating:

1.0

SHUT THEM DOWN!!!

Rating:

3.0

Clean trucks. Check all fluids. Properly record mileage and fuel levels. Install 2 inch ball per customer BEFORE arrival.

Rating:

4.0

Very knowledgeable

Rating:

4.0

Please treat your vehicles there are lots of roaches in the van. It's not the first time I have encountered this situation which I reported prior. vehicle doesn't smell very good. Ensure your vehicles are locked at nights as this can be a “homeless “ person bed.

Rating:

2.0

Reason for this review is that this location is understaffed. I was there 40 min just to pick up a trailer, there was only one person at the counter and 5 of us in line. While person at the counter was using the computer the internet/system was not even properly working

Rating:

4.0

Renting truck was simple and same for return would recomend this location

Rating:

5.0

Other than having to ask someone to remove the violation sticker off the driver side window, everything else was good

Rating:

5.0

Really profesional and ready to help all the time thanks UHAUL team and the central office too nice people and kind too

Rating:

3.0

Tires on dolly were 30-40 psi instead of 65 psi as required. Had to bring it back to get filled. Very helpful attendant filled the tires

Rating:

4.0

None at this time

Rating:

5.0

Great Service

Rating:

3.0

The truck hasn't been maintained needs to be checked out for problems with fan blade was hitting the guard.

Rating:

5.0

The staff in this location are the best so far I really recommend this place everyone are super friendly too

Rating:

5.0

Great group of people.

Rating:

1.0

If a customer drops off a vehicle on time do not charge for late drop off.

Rating:

5.0

The rental agents should explain the return process clearly, especially for after hour returns!

Rating:

5.0

Awesome Service.

Rating:

5.0

The truck was a POS, but that is what I have come to expect from U-Haul trucks used for in town use. The people at the location were great and the experience was pleasant.

Rating:

3.0

Increase personnel. Long wait time and basically only two people attending what seemed like 10-12 people waiting. Otherwise wise employees were courteous and informative.

Rating:

5.0

Everything is just right! Excellent customer service.

Rating:

2.0

Going inside the store to get a key defeats the purpose of mobile check in!

Rating:

5.0

I've been renting and using U-Haul equipment for a long time and by far this location has been the best place to rent equipment, great service, professional and friendly. I do recommend this location for all your U-Haul needs....

Rating:

4.0

Everything was great. I only had problems using the app when trying to return the truck. Will be renting again soon

Rating:

5.0

Keep the old staff new staff is not up to date

Rating:

2.0

To have reservation ready before I arrive. I set up a mobile pick up and when I got to the store it said that a vehicle was never assigned.

Rating:

1.0

I made 3 changes of vehicle within hours of my reservation. First 2 vans were infested with cockroaches, third vehicle made an odd noise and had strange pulling during the drive. Could not complete my rental and was forced to just cancel the reservation altogether. So disappointed I was stuck with fees, although they were minimal, being that I was caused such a huge inconvenience in having to go back and forth to facility.

Rating:

4.0

Even though all online forms were filled in and I am a repeat customer the actual check in was slow due to having to put drivers license online from the form at check-in even though it's on file.

Rating:

2.0

pick-up on Sunday was a disaster only two people appeared to be working over a dozen customers waiting for service could not get to trailer as vehicles parked in the way

Rating:

4.0

We were not able to utilize the truck because the wheel well extended up into the interior of the cargo area. We needed the interior of the cargo area to be completely flat to load palletized material. We returned the truck just a few hours later after determining this and had to cancel the entire transport and trip. Lost the half a tank of gas that we filled up with prior to knowing the truck would not work for our purposes.

Rating:

5.0

Muy buena

Rating:

5.0

Pickup was very smooth.

Rating:

4.0

Rent from this location often. the people are very good and always friendly.

Rating:

5.0

WOW I was amazed how quick it took to return the truck.

Rating:

5.0

The best

Rating:

1.0

The person handling the setup of the trailer scratched my car. I will never head to this location ever again

Rating:

1.0

This location made a simple move the move from HELL. They gave us the wrong truck then lied about where the gas was when we received. I will NEVER use U-Haul again if I can help it.

Rating:

5.0

Everything was great

Rating:

5.0

Everything is good

Rating:

5.0

very satisfied💯💯💯💯💯

Rating:

4.0

Keep up the good customer service, thanks again Brian

Rating:

5.0

Was very fast and quick with friendly associates

Rating:

5.0

Excelente servicio

Rating:

5.0

David Lopez was fantastic.

Rating:

3.0

Pick up day, the truck was not available. I was notified 25 minutes before pickup.

Rating:

5.0

Great customer service and always clean facilities.

Rating:

5.0

I really appreciate U Haul for it's very professional service in my time of need.

Rating:

5.0

Awesome team, trucks and storage very nice.

Rating:

5.0

Na

Rating:

4.0

In general it was a good service. However, I consider that it would be better if they control the mouses that were in my storage.

Rating:

1.0

I been there about 4 times but poor front desk workers not matter what time you get there is always only employee and he / or she have to inside and outside work bad help Tuesday afternoon I went to cancel the storage took 45 minutes to to get me

Rating:

3.0

First I called to confirm my arrival from Key West to the Homestead location. The person answered the phone asked how they could help me. I told them what I needed. There was dead silence for about 15-20 seconds. I asked if they were still there and she rudely replied. Give me a minute, I’m looking at something. It would have been proper to respond to my request and tell me I’ll be right with you let me review your information. But when I arrived at the facility everyone was very helpful.

Rating:

5.0

My experiences with your facility employees are very good. They were prompt and always there to help find a solution to every need and I'm wo so happy they were there for me all those years. Thank you U-haul.

Rating:

3.0

You all are your own worse enemy. As your staff at the stores are absolutely fantastic, your customer service, follow through, communication, organization, logistics on the phone and everywhere else is the down right WORST! The left hand doesn’t know what the right hand is doing. I was on hold for 2 hours and 45 min., transferred 3 times to simply scheduled a pick up for my ubox. You all lost my box. Ran me ragged looking for it. Finally found it ONLY to find out you were holding up your end of the bargain and delivering my box to my front door unless I pay an additional $400! I went ballistic!!!! No way was I paying that, after you all promised deliver was included in my price. No way! So I had to escalate it to a supervisor, who then escalated to someone else etc etc etc. FINALLY with enough complaining I got my box delivered as promised for free. Why did you all put me through that! I don’t need that additional drama! Don’t you realize how stressful MOVING is already all on it’s own! And you wanna add to it!!!! Why? Keep your word THE FIRST TIME AROUND!

Rating:

5.0

the lock bar on on locker was damaged

Rating:

5.0

All personal were helpful and friendly. Whatever my needs was it was accommodated. Thanks U-haul for being along time customer

Rating:

5.0

No me gusto la parte administrativa

Rating:

4.0

The cashier accidentally charged me twice for a king size mattress cover :/

Rating:

5.0

Other than being charged after I turned in my unit everything was great.

Rating:

3.0

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Rating:

3.0

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Rating:

1.0

Poor lighting , rodent infested, health hazards!!

Rating:

5.0

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Rating:

1.0

40 minutes in line, only one person ahead of me. Mandatory insurance.

Rating:

2.0

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

Rating:

5.0

excellent

Rating:

5.0

very wells attended by the staff

Rating:

5.0

Thank you for all the years of keeping my property safe!

Rating:

5.0

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Rating:

5.0

I m so happy for the service

Rating:

1.0

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

Rating:

5.0

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Rating:

4.0

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

Rating:

5.0

Excellent customer service

Rating:

4.0

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

Rating:

5.0

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

Rating:

5.0

Excellent people working there. Sharp and with a heart.

Rating:

3.0

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

Rating:

3.0

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Rating:

2.0

Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Rating:

3.0

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Rating:

3.0

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Rating:

3.0

none

Rating:

5.0

Will done business again in the future

Rating:

5.0

Good customers services, everyone was very helpful and pleasant.

Rating:

3.0

Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

Rating:

4.0

Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.