Rodney was the best! Got me in contact with the best moving team hands down when we needed to vacate!
Dawn L | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Honolulu
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul text/online check out application sucks. It was so slow and kept erroring. I wasted 10-15 minutes trying to get it to work before giving up. The Uhaul rep said to just take pictures and go. Also missed a phone call from you because I was still talking to the rep who was walking me to the truck. He also didn't tell me to expect the call. When I tried calling back I could not hear the rep at all. Pretty frustrating check out experience.
Shelton HThis location is easily accessible and has a good variety of rental options
Sarah SThe owner/general manager is a fairminded business person and his staff are always gracious and welcoming.
Eugene TGrace was awesome. Best customer service I've ever had at a uhaul. Thank you so much.
CHRISTOPHER BDon't be so courteous. Just kidding. Thanks for your help.
SHELBY MThis morning when I return the truck # TT5165K, I left something. by upper right windshield, a CHINA AIRLINES sign Please call me 808-225-1328 if find it. I will have someone to pick up. Thank you
Alex LAmazing Customer Service!! I am a Guest Services Hospitality Administrator, in Waikiki for over 30 years. Mahalo & Happy Thanksgiving to Mr Rodney Doronio & Staff at Kilihau Facility!
ROXANNE M | First ImpressionsEmployees should be well trained to do their job better. But overall we would recommend this location to our friends due to the owners good customer service. Mahalo
SESILIA LI cannot think of anything that needs to be changed or altered. Great as it is.
Victor RService agent Erlinda is awsome!!
ROLLEN PPerfect service
kamakanamaikeaaua m | Overall ExperienceThe associate at the 2722 Kilihau Street location (Madison) is exceptionally friendly and helpful. I'm truly impressed by her patience and expertise.
Bonnie WRodney and the team were always super helpful and professional. I thought the large drive in bay door was great and used it multiple times for loading and unloading. Would definitely recommend this storage facility to friends and coworkers.
BRANDON J | Overall ExperienceGrace the lady that helped us was awesome. The website/app to take pictures of the truck was terrible.
JACOB CEvery time I come in to this location with my workers, my family and even my dog everyone is so lovely, helpful and knowledgeable. I always leave with everything I need to go succeed in whatever I’m moving. Thx to all of their team. I only want to go to this location.
George OFriendly staff very knowledgeable very helpful
GLENN AOutstanding customer service, quick and easy. Totally recommend it
Gabriel GCustomer service was excellent at this location
JAYDEN SSite manager is always very helpful! Employees are friendly.. great equipment and employees
ANGEL PThe cab of the truck had clearly not been cleaned. There were numerous items left from the previous rental in addition to pet fur all over both of the seats and a strong “wet dog” smell.
DAVID HThe employees were very professional and well prepared. Less than 10 minutes to pick up the vehicle etc.
KENTON BCustomer service was excellent! All the employees are very nice and helpful. Returning it was so easy. Please take care of your employees. They do your company well!!!
MICHAEL PEverything that you are doing is excellent.
Patrick E10 out of 10 . Give these people a raise in pay
CHRISTOPHER BThe app worked to check in this time but it didn’t work to return the truck. The customer service that is given by the associate is the best. They are always friendly and willing to help.
Jonathan VWas having issues with Uhaul app to update information and the reservation.
Remie BThe person who helped me. Nice lady is a gem of a customer service representative. Her knowledge friendliness action and effort were simply amazing she is a hard worker and I hope you can identify her from the transaction and praise and acknowledge her outstanding performance. Your company is blessed to have such a hard working professional with an exceptional attitude and a great ability to multi task with a smile. I am sure others at this location are also great my only interaction was with this lady. I looked at her name tag and addressed he by name but I cannot remember it’s been a long day. She is great
BENJAMIN RTaking all those pictures of the truck before leaving sucks.
George HThe location is ok, but trying to get into the bay to load/unload is a bit of a tight spot which should have been thought of by whoever was the designer of the property so that customers could drive in and out of the loading/storage area with ease. The way that you have to maneuver into the bay with parked vehicles in a 20 foot U-Haul Truck is crazy especially if you do not have any ground guides to help even the best of drivers to get into the bay.
ANTONIO MI’m renting again in a few days friendly staff clean facility
GLENN AI did not rent a dolly nor moving blankets and they were hooked to the side of the truck, taking up room and making it difficult to load futniture. This should have been removed prior to renting the truck or I should have been given the option to have it taken out prior
Ryan DQuick service very proffessional
JERRY RAs we were leaving and noticed we turned on the wrong way we turned around and the mileage went from 3804 to 3805. I was asking for a reimbursement for the one mile , but the supervisor was not located. If possible would like to have the supervisor contact me.
DEBBIE YBetter parking!
ERIC SNo improvement needed
LUCCIA KThe manager was very personable and helpful. He was also efficient. He jumped in to help reduce the line and worked quickly but we also enjoyed the conversation and the helpful infomration provided. The person who helped with the return was quick! That was also very nice.
CHARLES LYou guys were always busy when I came. Must mean you guys are popular! Excellent customer service. Never waited more than 5 mins without someone asking if I needed help. I wish I needed to move again! Loved using this company. Great price. Excellent equipment! All around awesome!!!
Jazminn LStaff is GREAT!!! Drawback is the flooding, but I realize that is out of your control
DEBRA BI’m still having issues with your app. It still doesn’t work. It waste my time trying to wait to take pictures but app doesn’t even work or load. There has been so many time where I can’t even sign into the app.
Jonathan VFriendly and professional service provided!
stan sExceptional customer service, never a problem always a pleasure. Thank U-Haul for helping Me-Haul and store all my stuff.
Gabriel A | Overall ExperienceCan someone email my receipt to this email: lenekamoanaluau@gmail.com
Lene TStaff was very friendly and helpful but the location was horrible. I was given keys to the van and when I went to look for the van it was located in what looked like a moat. Socks got wet from having to jump over and around a stream of water walking to where the van was parked. It's pretty unacceptable to have that type of flooding around the vehicle. Luckily a Uhaul employee saw me stuck and drove me across to the parking lot. Was still unable to do a walk around since there was so much water.
Bryson DGreat customer service, very nice people
michael vThe app is still not working. I wasn’t able to take pictures for the rental. I’m not able to log in and change reservations or extend the rental. The team there is great. They excellent customer service.
Jonathan VFriendly service. When I returned truck I was immediately met as I was opening trick door. Excellent experience.
SHELDON BTook a very long time to get the truck, then it wouldn't start, so we had to get another truck and that truck was low on fuel and not clean.
Lauren RRodney is AWESOME. Very courteous, knowledgeable and patient! He walked me through everything as this was my first experience renting a uhaul. 5 stars!
DEBRA BRodney the manager was awesome. He’s a great guy. Really helped me out.
STEVE WYou need fix your app. I rent from this site on a weekly basis. The app never works. I waste my time and money. I’m not able to make reservations or extend it if needed. I’m not able to take pictures. The employees there have great customer service. They’re the reason will continually rent there. The app really needs to be updated and worked on. The app sucks.
Jonathan VReally need to work on your uhaul Ap before we take vehicle. The uhaul Ap freezes and we’re not able to complete our walk around before taking the truck.. not good.. Employees were great!
Angel PStaff was not friendly. Box truck was clean but i felt unsafe driving it. Steering had lots of play and would have a knocking sound when turning. Engine misfiring when going up freeway.
ROGELIO BExcellent work and friendly people Thank you for your services
Yvette VRepresentatives were professional & pleasant & friendly & HIGHLY HIGHLY RECOMMEND company!!!
mercie aNone
Larry SCheck the front end alignment on your cargo vans. The van I rented vibrates and shakes the steering wheel when applying the brakes.
Reginald FThe team was super nice and extremely professional! Will rent from them again
MICHAEL GRodney, (Rod), the manager at this location is the most Professional, Kindest, Organized, and AMAZING person that I have ever done business with. He goes ABOVE and BEYOND for me and my family, and really every customer, as I have witnessed firsthand-in person. He is sensitive, compassionate, warm, and just an extremely lovely person. The location is always spotless as well as all of his vehicles and the storefront itself. We highly recommend this U-Haul location to everyone who wants a Superb and Top Notch experience! 5 Stars x 1000000000 for Rod! He and his U-Haul location are the BEST! 🌟🌟🌟🌟🌟🌟🌟🤩🌟🌟🌟🌟🌟🌟🌟
JAMIE MContinue with what you are doing. Staff were friendly, able to accommodate - did not have reservation, and return process was easy to complete.
MICHAELA ANo improvement necessary, the process in getting a car in a minutes notice is terrific and the team there were terrific. Grace is a wonderful agent/sales and helped me get a vehicle at that moment. The delivery was fantastic too, there was just 1 person that I noticed but luckily mines didn’t take too long.
ESTHER GI was not satisfied with the original estimate of $233.91 and when i returned the truck and had had another $157.00 of extra charges when i returned the truck so i wouldn’t recommend uhaul to my friends or family so no happy
CLIFFORD NGreat management, and counter staff all team were on point Great Job , Thanks Gary
Gary NThe entire process from pickup to turn-in was smooth and without issues.
Daniel KBell was so helpful she deserves a raise
Charles HThe return parking is minimal which makes it hard to take the pictures requested at drop off
Dale CStaffing, it a problem everywhere
Nathan RCheck in and out process was smooth and easy. Staff was helpful, polite, and informative. The dashing young gentleman at the counter was a pleasure to work with. He was charming and handsome, not to mention good looking. Gershom I believe was his name. The rest of the staff was chill too I guess. That Gershom fella was somn else! Would rent again.
gershom l | Overall ExperienceThe process was very easy and my move in was quick and efficient!
Stephen M | Online Move InThe manager would say what was convenient for him not by company rules, policy. When confronted back to what he had mentioned he would deny what was said or mentioned it was a misunderstanding. The maintenance kept the place clean, it was the workers that could do their part in cleaning. This is called Team work.
Pamela B | Overall ExperienceI rented a unit for 20 years from U-Haul for my business. Having pallets and boxes delivered always knowing the items were safe and secure. Rodney was always available via text or call if I had any questions. The U-Haul team was very helpful and friendly. Asking about my kids and grandchildren it was a pleasure doing business with them.
OHANA A | Overall ExperienceThank you for offering all the services and at an affordable rate.
ISAAC M | Online Move InDanton was very helpful and patient..
Harvey N | First ImpressionsRodney was great. They’re very good ppl and took very good care of me. Thanks for everything Rodney!
Khae S | Overall ExperienceThank you for providing a secure place for personal belongings.
trinni l | Overall ExperienceRodney is the greatest!
Everett B | First ImpressionsEveryone that worked there was amazing. I wouldn't use this location again though. My friend pays less money in Kapolei and has a super nice storage unit with his own light in it. If I had a light in mine then it would've made a huge difference. There was light in the hallways but no light in the storage unit so I could never see any of my things. I literally had to use the flashlight on my phone. Very inconvenient when moving things. This reason alone I would not rent here again. What I didn't like and I could get over is also the ease of access. Having to swipe the card twice is a hassle and the system wouldn't recognize it half of the time so you'd have to repeat. You also had to swipe in two different machine. My friends storage place allows you access by you entering a pin you create. So much easier.
Catherine G | Overall ExperienceHours are not user friendly. Staff are mean
sergey r | Overall ExperienceA great experience. The staff are all very professional and friendly.
paula h | Overall ExperienceAs always Rodney exceeded my expectations. All the staff are terrific. Can't say enough good things about them.
paula h | First ImpressionsStorage was very convenient with the option to move vehicle to unload and load our items. Manager and staff were very helpful and offered great service.
June T | Overall ExperienceAll good
taro p | Overall ExperienceThere are slight issues with availability of parking depending on time of day. It can get a little too warm inside, again depending on time of day and or season. Other than that. It’s convenient
Marcus P | Overall ExperienceJordan And Rodney Were Really Easy To Work With Helpled And Guided Me Through The Whole Process… I Really Appreciate The Time And Effort To Help Me Find The Perfext Space
UAINE T | First ImpressionsStaff is great and always helpful!
Marche A | Overall ExperienceI was looking for a bigger unit and for several months asked for call backs and information on a bigger unit and never received it. The parking situation was also horrible.
dexter f | Overall ExperienceGeneral Manager is the best
Heather K | First ImpressionsGreat service.
MARTIN M | First ImpressionsAppreciate the long hours open in the evening.
Silas L | First ImpressionsAwesome crew !
MARIELLE L | Overall ExperienceThere really should be more than 1 person on Oahu dealing with U-boxes. I really needed one and now have to store my stuff at a more convenient facility until I can find one.
doug b | First ImpressionsEverything about the U-Haul facility on 2722 Kilihau St and its employees & management were very pleasing in every way. Rodney and the team very helpful in caring for and accommodating for the needs of their customers. What I personally noticed was the effort put into keeping a customer pleased. whether it be using one of their many rental vehicles or changing your storage units to better suit your needs, the employees at U-Haul Nimitz were helpful in every way and more.....I would rate them 8 out of 10 🌟 stars if that were an option because their price is a little steeper then the more rinky dink storage facilities around. Very deserving of a 5 star 🌟 rating.
kamanawa r | Overall Experienceplace is a joke and need to figure out who is actually in charge and find out facts before they go ahead and treat someone who didn't do anything wrong like a bad person. Really disappointed in upper management and total waste of time and money .
Kevin B | Overall ExperienceRodney was extremely knowledge and helpful. I was very happy with my experience with him, his team, and the facility.
David S | Overall ExperienceThanks to Rodney and staff for being so help and friendly
remedios B | Overall ExperienceKeep up the good awesome JOB🌺
Lazarus A | First ImpressionsI would recommend Iwelli U-HAUL storage, to anyone looking for a safe, secure, and clean facility to store their belongings. The staff is awesome beyond words. They listen and understand the needs of their clients, and it clearly comes across in the Ohana vibe the professional staff exhibits. For my storage needs, this facility was better priced than other places I looked at. Aloha & Mahalo, to Rodney and the rest of the staff for a memorable experience!
jermel-jervonta a | Overall ExperienceThe staff was extremely helpful, friendly, professional and went above and beyond my expectations! Very happy I chose this location.
Brian F | First ImpressionsRodney is a gem within your employees. I went there earlier this week mentioning I had used the phone to order 2 storage units. Rodney asked to verify the info, and, sure enough, one of the storage units dod not exist. He then found a large enough storage unit that I did not need two. Then he canceled the inaccurate order and put me on the new storage unit. Give this man a raise.
Annabelle H | First ImpressionsStaff were super helpful
Patrick K | First ImpressionsGreat stuff and very professional
remedios B | First ImpressionsThe staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!
Frederick M | Overall ExperienceRodney was great help.
Brayden W | First ImpressionsVery great customer service!!
Vincente L | Overall ExperienceAbove and beyond! Rodney is great with getting the right storage needed!
kele m | First ImpressionsRodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour
Vincent M | First ImpressionsTotally pleased with faculties and staff
PHYLLIS M | First ImpressionsRodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!🥰
Kristi M | Overall ExperienceI made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.
Tim F | First ImpressionsEasy access, friendly staff, clean.
kathryn p | First ImpressionsContained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day
david s | Overall ExperienceAwesome staff. I wouldn’t have left if I wasn’t moving off island.
PAUL Y | Overall ExperienceIt is good and perfect.
Trina O | First ImpressionsRodney was amazing!
Matthew H | First ImpressionsRodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!
PATRICIA E | First ImpressionsThank you keep up the job 😀😀😀
ERLINDA B | First ImpressionsExcellent customer service
Dale S | Overall ExperienceBesides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.
Marie V | Overall Experience24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.
Trevin H | First ImpressionsGreat customer service. Very helpful.
APRIL C | Overall ExperienceN/A
darrell m | First ImpressionsThe lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!
jesus c | First Impressions