Customer Reviews for U-Haul Moving & Storage of Honolulu

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Honolulu

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francis F. on

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Customer did not leave a comment.

Mickii J. on

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My husband wasn’t allowed to use my debit even given my in person approval, the dolly inside the vehicle did not work, plus the vehicle was sticky and smelled of smoke.

Angel A. on

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Truck dirty, trailer straps where worn out and frayed. In store customer service was good.

CRAIG V. on

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Very long wait time to Check Out. Came in to pick up Hand Truck/Dolly, Furniture Pads and some picking supplies and it took me nearly an hour to check out.

Nykete H. on

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Clean. Friendly. Truck was clean. Air conditioned. Staff was great.

Timothy J. on

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Ashlee W. on

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Better instructions on mobile check in I wasted a lot of time picking up my rental because the instructions were not detailed and clear.

Chester D. on

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Truck need tune-up, idle very rough.

Michael W. on

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NORMAN K. on

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Yes I had a excellent represented and I told my family about you how Inexpensive you were and how you charge per mileage was. $.65 per miles I will Definitely use you again

Ethan M. on

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We did not recieve the appliance dolly and we still haven't we gotten a refund. Otherwise it was fine

Antonio K. on

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SHON M. on

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Remie B. on

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None at this time.

Austin W. on

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Sarah L. on

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Johnathan was super helpful and accommodating. He was a huge help

Ledward K. on

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You should seriously consider updating your systems and mobile app so that the actual products and services offered at this location are accurately represented. Inadequately programmed systems lead to bad customer experiences and additional inefficiencies for staff to handle these issues manually. As an IT professional and programmer, I know there is always a way to limit and restrict available products and services by location.

Guy L. on

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The personnel were outstanding. Well done U-Haul.

Phat john N. on

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Friendly and helpful staff. Busy location, so parking can be limited at times.

mat K. on

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Very professional.

Jason S. on

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Kuulei S. on

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Eloisa O. on

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Kichang K. on

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Friendly staff and professional.

Matthew T. on

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Clayton I. on

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Nicole H. on

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Jerry L. on

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amber S. on

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The ubox was originally guaranteed to arrive by September 17th by a customer representative. I later received an email telling me it would arrive on October 16. I was upset and called to ask what the issue was. I was informed that the representative mixed up the months and originally gave me the wrong date. I then rescheduled the truck to haul my ubox to the new date after I was told nothing could be done. I later got a call saying that my box was early and that I needed to come pick it up. My husband rearranged the date to get the truck to pick up our stuff in three days. The day we were to pick up our ubox my husband checked us in so that everything would be ready right when we arrived to pick up our stuff. After we waited in line for 30 min we were told that they weren’t expecting us(despite the confirmation we received) and that we would have to wait 45 min. Honolulu is about 30 min from our home so we sat and waited. Then we were informed it would be an additional 45 min before the truck would be ready. We waited. Finally we took the truck and unloaded our stuff. We came back to drop it off and my husband was informed we were being charged for additional things that weren’t on our quote or confirmation. When my husband asked about it the man working there laughed at him condescendingly and put his hand on his shoulder. I have no idea what gave him the idea that touching my husband and treating him in a disrespectful manner was acceptable, but it was not. I will never do business with this company again. None of the staff has any idea how to do their jobs. Choosing uhaul was the worst decision.

john F. on

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Well the van was okay, the mirrors were dirty but the bad thing that the front end shimmy a lot when driving at 45 to 60 miles hour. did not want to bring back because we were on a time schedule for my family as they were here for 9 hours only so other then that was no problem.

Guy A. on

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Thank you for your kind assistance.

Kevin C. on

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Please repair previous damaged for next customer.

Julio G. on

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Customer did not leave a comment.

Timmy C. on

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Excellent customer service and fair pricing for 24 hours. No complaints.

Julianne G. on

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Easy in and out. Street parking available. Everyone was friendly

Daniel K. on

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Loreto S. on

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Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

christie p. on

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Excellent help and assistance. Make the moving process easy.

sandra o. on

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the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

mike e. on

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Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

CHERISH K. on

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Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

elana j. on

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All staff were very friendly and helpful.

Talimatola M. on

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Good service

Suzanne L. on

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Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Daniel M. on

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Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

VERNA T. on

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U-Haul is a convenient location for me. The employees and the manager were very helpful.

Leonard S. on

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Great Management and Team!

Sii T. on

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I received excellent customer service from the employees working.

Leonard S. on

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Everyone pitched in and did extra.Mahalo!

EMPIRE I. on

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Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

Jessica P. on

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Was charged multiple times for the same thing but otherwise it was a smooth transition

VERNON H. on

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MGT and staff were always helpful and available.

DANA B. on

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Great customer service

Sandy O. on

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1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

robert c. on

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Great experience with both the storage room and trucks!

Howard T. on

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Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Laurel B. on

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Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

ADAM CHRISTOPHE S. on

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The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

Gregoria F. on

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Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!

evelyn furuyama rodney d. on

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ALOHA TO THE FRIENDLY STAFFS🤙👍🤙

TIMOTHY L. on

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There was restroom in the storage facility that is always locked and not able to be used.