Customer Reviews for U-Haul Moving & Storage of Honolulu

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Honolulu

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Andrew M.
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Customer did not leave a comment.

AARON K.
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Did not have a pleasant experience when receiving vehicle. Service member was rude. However, experience with service member upon return of vehicle was excellent.

Isaiah L.
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Erlinda... I hope that was her name, was EXCELLENT. Great customer service and job knowledge. We had booked an online reservation but were having issues and she guided us through the process. She also helped us extend our rental and was just pleasant over all! Mahalo!

Watson T.
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Customer did not leave a comment.

AMBER S.
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Customer did not leave a comment.

DENNIS I.
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Customer did not leave a comment.

JULIAN PAULO T.
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The service was great! I had to wait 20 minutes for the agent to inspect the vehicle upon delivery, but it was not inconvenient. However, since I had to wait, the agent waived the gas fee for me. I didn't even have to ask for it. That was very nice of the agent!

FELICIA W.
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Thank you All the employees even on a busy day you made everything go so smoothly.

Ramazan T.
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Best location ever thank you very much

SYLVIA C.
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The only issue I have is the long wait time when calling in to make changes. I know that making changes, like extending the return date, can be done online but I don't always have access to a computer. Trying to do it on my phone is also frustrating so I usually end up calling. The hold time is usually very long. Once I get someone everything moves along quickly.

Ruy B.
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Customer did not leave a comment.

christopher G.
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I mainly hate the app that has you track down your vehicle which at this location is a 1 block radius searching high and low. Then take photos and go through all this work to save time and come to find out that you still have to go inside and wait. The app seems like it is meant to save the store time and not the customer. Thanks but no thanks..

Coral B.
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Your staff took great care of me and made my last minute rental a breeze.

misael C.
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The owner needs to work on his customer service. His overall attitude to my request were very rude. I asked him where I could park my uhaul because I do not live in Hawaii he told be he didn't care. He went on to say that I could park it on a bridge and he didn't care so long as I returned it to him in one piece. I would not recommend this uhaul location to anyone.

Michael K.
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Customer did not leave a comment.

DEAN O.
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the security tamper on the hand truck and blanket was not replaced found after I returned truck

Derek D.
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Customer did not leave a comment.

Lisa M.
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Customer did not leave a comment.

MARY S. | First Impressions |
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Customer did not leave a comment.

sheila D.
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Customer did not leave a comment.

WILLIAM W.
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Pro: they had the one truck I needed on short notice Con: over charged, no on-site parking, front desk lady a little rude (other folks who worked there were nice)

Esteven T.
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Customer did not leave a comment.

isaac M.
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Complimentary vehicle pick-up

Jackie G.
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Customer did not leave a comment.

Henry E.
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Customer did not leave a comment.

Rafael R.
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Customer did not leave a comment.

BRIAN S.
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Customer did not leave a comment.

june K.
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Extremely helpful and friendly staff

Aaron P.
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Customer did not leave a comment.

Michael L.
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Everything went well. From rental to returned, the associates were great.

Pou F.
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Nothing your customer service was really helpful and professional

Michael N.
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Customer did not leave a comment.

Shannon P.
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Online check-in needs improvement with obtaining the key. I waited 15 minutes in line for key to truck. My rental was at 1pm. I checked in 5 minutes prior but yet still had to wait in line. There was only 1 person behind the counter and another staff helping another renter outside.

Gary B.
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Customer did not leave a comment.

june K.
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Customer service was exceptional, very pleasant and extremely helpful.

Seiko R.
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Customer did not leave a comment.

Matthew P.
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The lady working the counter was awesome. She was the only person working trying to take care of 12 customers as quickly and as possible. She still gave each person personal attention stellar employee!

Stephanie P.
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A safe place to leave our personal vehicle when we come to pick up a day-rental. It is a very sketchy part of town, however they have the best availability in the area for smaller trucks etc. The staff was all very helpful and quick to answer questions and point me in the right direction for what I needed.

John M.
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The windshield was so dirty that it was very hard to see through it when the sun hit it. We were supposed to return the van before closing time at 5pm, we called a few minutes before closing letting the attendant know that we were on the gas station 5 minutes away and we would be there soon to return the van. We arrived at 4:58 and they were closed but people were inside doing administrative things. She ignored us completely for a few minutes and when she finally came outside, she didn't want to take the return because they were "closed". Very unprofessional.

Nathan M.
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Customer did not leave a comment.

Felichia R.
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Customer did not leave a comment.

Evonne P.
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Riahell help us she was 100% good I also never did a drop off when the store was close I call the owner Mr Kaleo he also was very helpful thank mapunapuna Uhall .. Mrs Paaoao

Shantel B.
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Inside window was dirty, it was hard to see through it.

Jacqueline H.
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Having to do everything via smartphone is a pain and one wonders what a person without a smartphone would do.

paul G.
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Customer did not leave a comment.

Raymond S.
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Customer did not leave a comment.

FELICHIA R.
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Customer did not leave a comment.

Paul T.
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Great experience. The reservation and early check in worked smoothly and saved lots of time. Excellent customer service picking up and dropping off the trailer.

isaac M.
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Customer did not leave a comment.

Larry S.
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Rental agent was somewhat surly when i picked up the truck. it was an early morning pickup at time of the store opening. She seemed perturbed about something going on, possibly with a co-worker. Was very short, curt, and dismissive of me; however, a complete change of attitude when i returned the truck later the same afternoon.

Jason H.
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This is the only place I will ever go. I have had my storage there for over 15 years!!!!

Arnel B.
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The person that assis me was more concerned on his phone, he was on his phone txting... this is not customer service, if your in front of the customer you should take care of your customer and you should have your full attention with your customer.... I know one thing I'm not coming back the uhaul and I will not recommend my friends and family to this kind of company.... this employee is fit to work for customer service...

SYLVIA C.
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The only problem I had was that there were very long hold times when calling customer service to make changes. I could have done the changes online but I kept getting kicked out, so I had to call in to get the changes made. Other than that it was a good experience.

EDWARD R.
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I had a great experience with uhaul and you helped me out just as I hoped. Just one thing is, make sure your customer understands what you are offering, especially when a customer is new. I did not understand that you have set rental plans for each rental equipment with minimum mileage cost (Pickup Truck for first 24 hrs, set up to 75 miles for $67 with each additional mile for 59 cnets). I had no idea about this until I went back and asked about it and your rep, Mr Condon at the Nimitz Uhaul, Honolulu HI, got me up to speed on it. You have great service. Thank you and Happy Holidays. Your Patron

Nicole E.
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Rented a small box truck and blankets for my business and drove to the site. Received approval to enter the site and the truck check engine light turned on with loss of power. Truck able to drive back to uhaul but under 40mph. Uhaul told me they cannot refund me for the day and blankets. And I will need to fill out a form online. Which they had no idea how I do that.

stephen S.
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Customer did not leave a comment.

STEVEN N.
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Excellent customer service and time saving technology.

Robert N.
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Customer did not leave a comment.

Riley Y.
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I had a great experience. Falica at the Wearhouse by target one is amazing!! Super helpful and made it so easy!! I have already recommended because of her!!!

Jesse K.
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This is nota. store issue, it's a U-Haul issue: Why does it say $19.95 on the side of my truck, in HUGE letters, but my bill (small letters) says 67.00 per day under "rental rate"? What is that?

Michael L.
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Moving is a stressful experience. Gladly, Rodney n Erlinda was very helpful n courteous. 3 times this week i rented cargo vans n truck. 3 times i got the same Very professional service. I'll recommend that location as well as i will be a repeat customer. I hoped you acknowledge this comment. Aloha, Mike L.

liz a. | Overall Experience |
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paid for climate controlled and was not. was hot, and uncomfortable.

AARON D.
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Customer did not leave a comment.

Linda G.
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AWESOME SERVICE.SHOUT OUT

Gaylord C.
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Customer did not leave a comment.

Marc C.
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I've rented from a couple different locations. Other locations are hit and miss. The staff at Honolulu/Kilihau is excellent. Very polite, very thorough, very helpful.

Helena O.
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Customer did not leave a comment.

MICHAEL B.
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I have been renting from this location for 10 years. It is my location of choice due to excellent Customer Service and their vehicles are always clean and maintained.

june K.
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Excellent customer service

DAVID Z.
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Customer did not leave a comment.

Romie S.
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Customer did not leave a comment.

Shaye a. | Overall Experience |
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I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

bradly A.
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Customer did not leave a comment.

Steven I.
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During this Covid times, I would recommend providing a few complimentary antibacterial wipes with the rental.

SHANE P.
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Parking is an issue. Staff was great!

Chris G.
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Customer did not leave a comment.

ROBERT K.
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Have tailgate lifts on your box trucks

JAMES S.
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Customer did not leave a comment.

TYRONE LEWIS W.
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Customer did not leave a comment.

Christoher C.
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Customer did not leave a comment.

Noah P.
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john M.
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Customer did not leave a comment.

Gabriel K.
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My original reservation was canceled and I was never notified. I arrived to pick my truck up at 10:36 AM I had a 10:00 AM reservation. I was not informed of a cancellation policy. There was an accident on the way to pickup my Uhaul and did not think this was going to result in my truck being canceled. The attendant stated that my truck was already reserved by someone else. But there were still trucks in the parking lot they may have been reserved but so was mine. I asked what the cancellation policy was and the attendant could not tell me. I asked for a manager and she stated she was the manager. I asked for another option and the only option was to pick a truck up on the other side of town in three hours. I could not do this because I had a time line of when my things could be moved. This caused me to have to pay for an additional day the residence I was moving from. Besides not having any solutions was one of the rides experiences in customer service I have delt with. I will not be using Uhaul in the future and will definitely be sharing my experience with others who are considering moving to look into other moving companies.

Daniel B.
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Customer did not leave a comment.

EVERETT K.
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Customer did not leave a comment.

Christine O.
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Customer did not leave a comment.

myleen T.
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Customer did not leave a comment.

ADRIAN R.
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Customer did not leave a comment.

Anna L.
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Customer did not leave a comment.

lisa F.
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Customer did not leave a comment.

Samaria J.
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Customer did not leave a comment.

Kalikoonamauna Z.
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Mahalo

SHEILA S.
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Loved the cargo van

GARY K.
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Hidden fees doubled the rental rate as the charge per mile wasn't explained. I will never use this service again and recommend throughout Hawaii that no other Hawaiian use this service either.

Howard M.
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Customer did not leave a comment.

David W.
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REYNOLD M.
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Nothing. Everything was great.

Mary S.
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Customer did not leave a comment.

Brandon P.
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I understand that we're in uncertain times but the system for checking people in should be reassessed. I did a full reservation online uploading license and information to end up waiting an hour to get an trailer. There should be a station for walk ins and a station for reservations. Once the reservations are done then you shift to walk ins to get people in and out. This will decrease traffic in the store helping with social distance. It was also hot making customers want to shift inside. Place canopy's outside to keep the 5 person requirement in the store.

Marc B.
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Customer did not leave a comment.

Carl E.
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Customer did not leave a comment.

PAUL S.
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Hire more staff. Those you have are great, but not enough of them.

randall B.
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Customer did not leave a comment.

BETTY ANN N. | Overall Experience |
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Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time

george C. | Overall Experience |
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Excellent, well kept location and friendly staff.

Li May T. | First Impressions |
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Customer did not leave a comment.

rocco m. | Overall Experience |
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Customer did not leave a comment.

DANA C. | Overall Experience |
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everyone was very helpful, and I did enjoy doing business there

HARRIS I. | Overall Experience |
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customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

victor n. | Overall Experience |
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Best uhaul I been to

hortencia m. | Overall Experience |
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Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

Raynette D. | First Impressions |
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The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙

James K. | Overall Experience |
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The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

Loreto S. | Overall Experience |
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Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

christie p. | First Impressions |
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Excellent help and assistance. Make the moving process easy.

sandra o. | First Impressions |
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the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

mike e. | First Impressions |
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Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

CHERISH K. | First Impressions |
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Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

elana j. | Overall Experience |
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All staff were very friendly and helpful.

Talimatola M. | Overall Experience |
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Good service

Suzanne L. | Overall Experience |
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Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Daniel M. | First Impressions |
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Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

VERNA T. | Overall Experience |
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U-Haul is a convenient location for me. The employees and the manager were very helpful.

Leonard S. | First Impressions |
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Great Management and Team!

Sii T. | First Impressions |
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I received excellent customer service from the employees working.

Leonard S. | First Impressions |
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Everyone pitched in and did extra.Mahalo!

EMPIRE I. | Overall Experience |
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Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

Jessica P. | Overall Experience |
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Was charged multiple times for the same thing but otherwise it was a smooth transition

VERNON H. | Overall Experience |
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MGT and staff were always helpful and available.

DANA B. | Reservation |
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Great customer service

Sandy O. | Reservation |
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1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

robert c. | Overall Experience |
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Great experience with both the storage room and trucks!

Howard T. | Overall Experience |
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Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Laurel B. | Overall Experience |
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Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

ADAM CHRISTOPHE S. | Overall Experience |
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The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

Gregoria F. | Overall Experience |
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Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!

evelyn furuyama rodney d. | Overall Experience |
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ALOHA TO THE FRIENDLY STAFFS🤙👍🤙

TIMOTHY L. | Overall Experience |
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There was restroom in the storage facility that is always locked and not able to be used.

No reviews have been submitted for this location.

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