Customer Reviews for U-Haul Moving & Storage of Honolulu

Rating:

5.0

Nothing.... the person who helped me was fast, friendly and got me on my way quickly.

Rating:

1.0

I order a u haul and I broke the key accidentally, I reported it as soon as it happened the lady in the front was giving me attitude as soon as I told her even though I mentioned it was an accident and was asking if she had an extra key. Instead she yelled at me to call u haul and make a new key well they couldn't send anyone out so I had it towed to there shop never again will I ever rent from this location again. I was already having a bad day and her attitude just made it worse I was willing to pay had no problem with it but she could lose the attitude.

Rating:

1.0

Stop doing business

Rating:

5.0

Derick, and the uhaul ohana were beyond great!! Mahalo

Rating:

5.0

Well thank you very much for helping me To connect trailer to my pick up I appreciate once again thank you Specially the customer service Mahalo

Rating:

5.0

No comment good service and good and friendly staff.I would recommend it to my family and friends.

Rating:

5.0

Give the person who helped me a raise

Rating:

2.0

Poor customer service

Rating:

5.0

Staff was super friendly and helpful. That makes the biggest difference.

Rating:

5.0

I'm so glad that you're there every time I need your service, you guys are awesome friendly and easy to approach, thank you so much. 😊

Rating:

5.0

Smooth sailing

Rating:

4.0

The location was fine. But a single check out person was overwhelmed with customers. The iPhone check in was really slow. The Wi-Fi is unsecured. Return experience was quick and easy

Rating:

5.0

Outstanding service

Rating:

5.0

Best uHaul I have ever been to

Rating:

5.0

Workers were very friendly and helpful.

Rating:

5.0

The work was done quickly and accurately.

Rating:

5.0

Totally pleased with faculties and staff

Rating:

5.0

Excellent service from start to finish!

Rating:

3.0

Customer service could improve a bit. Didn't feel too welcomed

Rating:

5.0

Customer service EXCELLENT!!! From the personnel at the counter to the team working on the trucks. Awesome work force.

Rating:

5.0

Extremely satisfied with vehicle and service we received

Rating:

4.0

The passenger mirror was broke and would not stay in place as I was driving. I was pulling a car trailer and could not see if I could merge or change lanes to the right. It was a safety issue. I reported it to the worker when I returned and he said he knew and already wrote it up but hasn't been fixed. Customer service when picking up was not what I would expect. Very poor. The guy would not explain anything on the bill and walked away after hooking up the trailer. I was waiting around for him after when I asked about the damage i found but he just walked away. I am on the fence if I would recommend if there were other options in our location

Rating:

3.0

I am not an avid driver of trailers, it would be helpful to provide videos on how to drive/reverse/conditions to be extra careful about when towing a trailer.

Rating:

5.0

Very kind & friendly staff :)

Rating:

5.0

Great customer service. They were very busy and looked short-handed but the woman who helped me was very polite and professional.

Rating:

5.0

Easy and quick!

Rating:

4.0

Provide more space for customer parking.

Rating:

5.0

Customer service and product very professional. Thank you to Erlinda and staff for there outstanding service provided.

Rating:

5.0

I had to drop off after hours because I work a lot. I was told by the nice lady that rented me the van to make sure I used the uhaul.com/share website when I dropped off the van to avoid the $20 service fee. When I went to put the keys in the box the website was offline so I got charged the fee anyway. But the website apologized for the inconvenience so I guess it's ok since Uhaul felt bad about it, right? Not bad enough to not charge the $20 though because they still did.

Rating:

5.0

Customer service was very friendly and the vehicle was clean

Rating:

4.0

I did not like the dolly and bag of blankets that we're zip-tied in the back of the truck. It took space I could have used. Everything else was good.

Rating:

3.0

Don't make reservations for trucks that are not available.

Rating:

5.0

Great service

Rating:

5.0

Such a friendly staff! Definitely personable. Love coming to this particular location because of ease of everything and wonderful friendly staff members

Rating:

5.0

Customer service are very helpful Thank you

Rating:

1.0

All around shitty and unprofessional services. The truck I reserved ended up not being the one they gave me keys to or put into the system and the general manager told me that because I didn't verify it on the contract before I left that it's my fault. The mileage was wrong and they overcharged me on the miles knowing they didn't have the correct numbers in there in the first place. I tried to ask for the measly $13 back because that's not my fault they fucked up and the GM hung up on me then ignored my phone calls the remainder of the day. Fuck him and fuck UHAUL. I will NEVER use that location again, the managers need a slap in the face for how they treat their customers.

Rating:

5.0

Great service, great vehicles.

Rating:

5.0

Make the returns sign bigger and put it in a location that's easier to see

Rating:

5.0

Thanks for being consistently reliable and friendly, I'll always go out of my way to rent from this location, 😊

Rating:

4.0

Not much to improve. Good job

Rating:

5.0

Rodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!🥰

Rating:

5.0

Smaller trucks

Rating:

1.0

An Asian Filipino worker with blonde hair in location near hnl airport charged for damages that I wasn't responsible for.. he claims that I should've did the inspection on my app/text message/email. Ixx CD will challenge this as my cousin's card for charged and IWill tell everyone I know to go to a different moving /rental company. NEVER EVER AGAIN.

Rating:

2.0

I made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.

Rating:

5.0

Thank You for the wonderful service you provided all these years.

Rating:

5.0

Nada! Good customer service. Mahalo!

Rating:

1.0

I had a horrible experience as I physically went into the field office one week prior to my reservations to ensure my rental and was sorely disappointed. The morning I went into to pick up my rental I was told that the 20' truck I had reserved was inoperable. I did not receive any advance notice or email and would have made other arrangement had I known. I was told that if I wanted a 20' truck like I reserved that I would have to drive 26 miles to pick it up. The place I reserved with is a mile away, not 26. U-Haul guaranteed by reservation and having to go 50 miles out of my way does not suffice. Further more, when I returned the rental, I was told I had a VIP discount which amounted to less than $37. That's barely the cost of the one way extra miles I need to commute because U-Haul's original rental was a no go. This is ridiculous and needs to be properly addressed. At a minimum, I need to be comp 120 miles for this inconvenience, especially since half of the first day of my rental was wasted due to U-Haul's failure to provide the reserved rental as booked. VERY DISAPPOINTED and immediate corrective action is NEEDED!!!

Rating:

5.0

Great staff!

Rating:

5.0

Service agent was very accommodating, she even expedited the issue of my van by opening couple minutes early.

Rating:

5.0

Everyone was very friendly and knowledgeable

Rating:

5.0

Keep doing the same thing. Front desk person was courteous for check in and the person receiving the vehicle back was awesome as well. Both very professional.

Rating:

5.0

Closing team can work on being a little bit polite. I have used this location before but never have I felt rushed, yes I got there just before closing but customer service starts when the door opens and all the way til the door closes and the last customer leaves. Just Sayin' BE KIND!

Rating:

5.0

Maybe asking how the vehicle preformed for them. And let them know were to park the vehicle if they return after business hour with the key drop box location, if no signs that indicate that already. Thank you, Steve

Rating:

3.0

Please be more specific about gas usage and filling up upon return. I rented a truck and drove scarcely 17 miles. I was told to return the truck at the same level of gas that was picked up. I picked up the truck at a 1/4 tank and it was at a 1/4 tank upon return. I genuinely did not know I had to put in hardly one gallon of gas. Given the meter was still where it was when I picked up. I was charged $10 for gas upon return. I know for a fact $10 of gas was not even used during the time we had it rented for. Just being a little more specific about gas mileage and how to return when not a lot of gas is used would be great to know next time. This was also my first time renting a uhaul, so if i would have known it needed to be filled up with slightly less than 1 gallon of gas I would have done it myself and saved $5.

Rating:

5.0

Very friendly and efficient.

Rating:

5.0

Excellent service.

Rating:

5.0

All good!

Rating:

5.0

All Good!!!

Rating:

1.0

I was charged for gasoline, when I returned vehicle with more gas than what I received with vehicle

Rating:

3.0

The gentleman checking me in was not communicating to me. I informed him I didnt have a pic of fuel level to match because it was submitted in the app. I was asking how to see that so maybe I need to put more gas. He just said his cptr will let him know then proceeded to turn on truck and run the truck for a good 5 minutes or more. I expressed the same to the cashier in the store. The cashier in the store said I wasn't charged for gas and then we left. When I got the email receipt, it does show a charge for gas. I'd appreciate better communication and assistance in my concern.

Rating:

5.0

Nothing excellent service

Rating:

2.0

Not happy at all. Was charged a $30 fee + $37 ($67) for traveling 28 miles.... 2 gallons consumed?

Rating:

5.0

Everything is perfect, you run your business with pride and excellence....Stay Blessed🙏🏾 Mahalo

Rating:

5.0

I rented the truck to move stuff from my domestic violence place but was unable to do it because the guy said he was going to the hospital. So the truck cost me 87 dollars and I could not even do what was supposed to! But LOVE UHAUL AT THIS LOCATION!

Rating:

2.0

Poor service and very tight area. Equipment seemed in good condition but the driver side (right) tire strap always came loose when in tow. had to stop very often to double check the strap was still on tire.a few times the strap was off leaving nothing to holding the vehicle down. apon returning the trailer notififed the lot personal.

Rating:

5.0

Maracel was wonderful very helpful and very friendly always smiling 😊.overall great experience

Rating:

4.0

Easy access, friendly staff, clean.

Rating:

5.0

Contained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day

Rating:

5.0

Awesome staff. I wouldn’t have left if I wasn’t moving off island.

Rating:

4.0

It is good and perfect.

Rating:

5.0

Rodney was amazing!

Rating:

5.0

Rodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!

Rating:

5.0

Thank you keep up the job 😀😀😀

Rating:

5.0

Excellent customer service

Rating:

2.0

Besides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.

Rating:

4.0

24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.

Rating:

5.0

Great customer service. Very helpful.

Rating:

5.0

N/A

Rating:

4.0

The lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!

Rating:

3.0

24 hour access is so needed.

Rating:

5.0

The people working were very kind and helpful. Great people!

Rating:

4.0

I never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.

Rating:

5.0

All good just right for me!

Rating:

3.0

Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.

Rating:

5.0

thanks

Rating:

5.0

Lead staff and crew were helpful and responsive.

Rating:

5.0

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

Rating:

4.0

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Rating:

3.0

paid for climate controlled and was not. was hot, and uncomfortable.

Rating:

5.0

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Rating:

5.0

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time

Rating:

5.0

Excellent, well kept location and friendly staff.

Rating:

5.0

everyone was very helpful, and I did enjoy doing business there

Rating:

5.0

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

Rating:

5.0

Best uhaul I been to

Rating:

5.0

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

Rating:

4.0

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙

Rating:

4.0

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

Rating:

3.0

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Rating:

5.0

Excellent help and assistance. Make the moving process easy.

Rating:

5.0

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

Rating:

5.0

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

Rating:

5.0

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

Rating:

5.0

All staff were very friendly and helpful.

Rating:

5.0

Good service

Rating:

5.0

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Rating:

4.0

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Rating:

5.0

U-Haul is a convenient location for me. The employees and the manager were very helpful.

Rating:

5.0

Great Management and Team!

Rating:

5.0

I received excellent customer service from the employees working.

Rating:

5.0

Everyone pitched in and did extra.Mahalo!

Rating:

5.0

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

Rating:

4.0

Was charged multiple times for the same thing but otherwise it was a smooth transition

Rating:

5.0

MGT and staff were always helpful and available.

Rating:

5.0

Great customer service

Rating:

1.0

1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

Rating:

5.0

Great experience with both the storage room and trucks!

Rating:

1.0

Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Rating:

5.0

Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

Rating:

1.0

The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

Rating:

4.0

Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!

Rating:

5.0

ALOHA TO THE FRIENDLY STAFFS🤙👍🤙