I had reserved an appliance hand truck online. There was no indication that it would not be available. No call the day before to let us know that it would not be available when we picked up the truck. We had to put on more miles on the truck (at our expense) to borrow a hand truck. The rental turned out to be much more expensive than anticipated. Poor customer service.
Larry S.Customer Reviews for U-Haul Moving & Storage of Honolulu
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service beautiful, kind, and on point.
Demauro T.Clerks take way too long to check people in
Amoreena R.They were very accommodating when we had to extend our rental vehicle. Thank you.
Terry H.The engine was idling high. That was the only problem for me
Robert P.They were very good with their job
Aida D.Sherrie was wonderful and kind to me both times I was at the location. Your company is very lucky to have such an employee these days.
Linda G.Over a few years, my family has rented UHAUL vans to move around Oahu. At every encounter with a local woman working up front (Airport location), we have been poorly serviced. It has been an emense disappointment. We would be embarrassed to have an employee like her working with us. She may improve with retraining on customer service. Correcting her bad attitude may not be an easy task. It is not attractive to be sassy. Yet, we are writing in to better this local woman. Regards. The gate keeper is the first face of the company.
shannon O.Great team at this location, always working hard to fulfill your needs. That's the reason why I always come to uhaul for any time I get a trailer.
Frankie N.Check fuel before renting out
Christopher T.Customer service are very helpful and Assist us. Thank you very much
Ramon M.I was waiting pst my scheduled time because one person was with an arguing customer and the other kept stepping outside so instead of them changing the times I ended up having to pay for the whole extra hour I have to wait!
Devin R.Affordable and reliable service thank you. Vehicles are amazingly nice inside and out.
RENNY K.good
verna N.The gas gauge never seems to reflect the amount of gas filled in the vehicle. When you start driving, the movement of the gas Gauge changes. Every visit, there is an issue with the internet being slow. It takes productive time away from both parties. Checking in, the team members are very customer service oriented.
Jay I.The side view mirror on the passenger side kept slipping outward and couldn't be tightened. Safety issue. Desk people were very nice and helpful
Jason R.Give your employees a raise they are doing an excellent job and their customer service is impeccable!
Reginald F.There is an infestation of roaches inside your van it's completely disgusting I called road side assistants to get it towed they told me to take pictures of the roaches, who the fuck wants to get up close and personal with the infestation for a photo. Was told tow would cost me money. Had my husband dress in military gear and tape the pant legs shut to prevent them from crawling up leg. I can see how this problem got out of hand. Once you rent YOU are liable for the uhaul. If you don't take a picture it never existed. And if I would've held the uhaul I would've been charged. ROACH INFESTED should get no questions asked no pictures asked come get your van. You may be wondering how did we not see them. It was daylight and inside of van appeared clean. Sun went down, opened door to uhaul, roaches all over the seats and under the seats.
RACHEL R.Rodney was great help.
Brayden W. | First ImpressionsVery great customer service!!
Vincente L. | Overall ExperienceThe best Location ever
ERLINDA B.THE SISTER HELPING US WAS VERY GOOD AT WAT SHE DOES WISH I COULD REMEMBER HER NAME
Vernon T.Terrible. I started off the van with 1/4 tank. I drove a total of 18 miles. Upon returning the van, I first filled in $9.00 thinking that'll be more than enough to reach 1/4 tank since I drove only 18 miles. I was wrong. The meter didn't even reach 1/4 tank. I then had to put 12 more dollars in just so I was able to reach 1/4 tank. Ridiculous. The van gets 4 mpg and the person helping me when I returned it didn't understand what I was saying. He told me next time to not go a “little†over when filling in gas. Absolutely ridiculous! I could've paid $10 more to return a van on empty gas.
darren T.Oh and his team are awesome!
Savanna A.The lady that helped me at the front had no customer service. She was rude and unkind. Jonathan Ganancial was very helpful and polite when I returned my vehicle. Jonathan had an excellent customer service.
arlene C.Fantastic service with aloha. Quick service and had me in the road in minutes.
sean S.Not friendly or bad customer service
hannah M.Y'all did 👌🏽! Yeah Mahalo, Malia C. 🌺
Malia C.We thought it was very helpful & easy to order online With no problem, answered a lot of questions we asked About size of we would need for a two bedroom apartment to move to Molokai. Scheduled dates of pickup & return, price of rental per day, refill gas on return, they had all the answers. We had no problems.
Ruth K.Paperwork was simple with no problems. Explanation on the trailer was easy to remember.
Robert I.No parking at that location
Keith K.Above and beyond! Rodney is great with getting the right storage needed!
kele m. | First ImpressionsThe front counter agent tried to charge me for another day when I already paid for 2 days. Then she couldn't figure out my return adjustment price. I was held up for over 45 min. I ended up being late for my 1st physical therapy appointment. I've been doing my business not location for years but that place has gone down by reading the customer service is so poor. I will never go to this location ever again.
Thomas T.The guy that took the van back when we returned it didn't seemed like he was happy working there. I would not recommend anyone to go there but the manager was nice thanks next time I'll just ask my friend to help me we just never wanted to bother my friend. Anyway have a Blessed Day! And the 2 girls were very nice.
peri-ann B.I liked working with a live person to reserve the truck rental. They were very helpful in deciding which size truck would be best for our needs.
Cynthia B.Remove or turn off tow package. It eats and uses more gas. It cost an additional $34 gas refill for 50 miles has usage.
Cheri K.Always friendly and provide great service, especially Erlinda! Thank you!
Eugene W.short staff, long line
Fanny Y.Everything went well and fast thanks to the great personnel's of this location.
rhomarh M.The staff were rude and seemed unprofessional at times.
anthony B.Absolutely worst experience I've ever had, being charged for extra mileage and gas. And I've used several uhauls throughout the years, sad to see this one so far gone.
christopher K.This might be the worst experience I have ever had at any of your locations. The attendant lied to me, there was a dent on the bumper that clearly was a couple of days old because you could see the rain residue he said my charge was $11 for the milage. I asked him strait about the dent he said if I took the insurance no charge. They park their trucks on the street, I had trust in your company but no longer.
christopher G.Please increase your agents at the counter to check in customers. There are only 2 agents maximum, the wait is at least 30 minutes in the morning
Fanny Y.You were great!
Kelly C.great customer service even though it was super busy
Sean N.On date of pickup, crew members were tardy/missing for over an hour after location open time. Line of four customers took an hour to service due to single employee staffing entire location. On return of vehicle, staff identified damage to the roof/corner of vehicle not seen by me on intake inspection. I couldn't have taken pictures nor could I possibly have seen it due to my height. Vehicle was used on open roads only and not damaged by me, I was forced to pay $317 damage fee. I was told that staff inspect vehicles for damage once they're returned. This is clearly not true, as I had to take pictures and make notes of several scrapes on sides that were not shown in photos. Overall, the vehicle was functionally perfect and was easy to acquire, but the poor service and unreported damage left me feeling frustrated, disappointed, and robbed.
Tomas J.First class all the way!
JOHN H.The wait was long, staff overwhelmed, and service bad. They forgot my large boxes that I ordered but I'm pretty sure I was charged for them. Thumbs down
John H.I made the mistake of assuming the starting gas amount was accounted for as it was almost empty. I put in more than my share and was charged $30 for bringing in less than contract stated although that wasn't the amount in tank.
JASMINE S.Thank you very much.
Charles H.Service was excellent good customer service and good well cleaned and maintained vehicle
Frantz H.The vehicle had almost no brakes, even the check brake fluid light was on... not very safe when hauling a bunch of heavy items.
Shane B.Nothing a very pleasant experience and very professional and personable people running it
Duane K.I reserved a pick up truck from this location because it was the only location that showed on the website that it was available. When I went to pick up the truck, I was told it wasn't available and had to get a cargo van instead. I tried to call this location later that day to see if there any pick up trucks were returned, but the phone number goes straight to a general Uhaul support, I couldn't call the store. I drove to the UHaul location only to drive back because they still did not have any pickup trucks available. When there were 5 other pickup trucks parked around this location. The employee told me that I couldn't use those because they were either broken or reserved. Which doesn't make sense because I reserved a pickup truck. This is probably the only time I'll use a UHaul so the experience wasn't bad. I still hada vehicle yo transport my things. It's just unfortunate that I couldn't contact the location directly over the phone like the employee told me I could. And that my intended vehicle type was unavailable
Dillon P.It would be nice to inform your guest that 5G does not work at this location due to its proximity to the airport and would need to change the network mode. This would alleviate time for your staff to explain. In refilling Gas for this vehicle, the gauge did not move until the end. Allowing the user to be generous by filling more than what was used. Thank you,
Jay I.I don't think the U-Haul employees at the Mapunapuna location could have been any more friendly and helpful than they were. I'd give them 10 stars if I could. Thank you
John C.Rodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour
Vincent M. | First ImpressionsBe friendly keep smiling
MARINEL N.I know it was a Sunday and people got this to do and people they want to see. I don't know what goes on in people lives and we have bad days and good days, if someone tries to smile and doesn't know how renting a uhaul works be kind
Samson D.Nothing.... the person who helped me was fast, friendly and got me on my way quickly.
Dale H.I order a u haul and I broke the key accidentally, I reported it as soon as it happened the lady in the front was giving me attitude as soon as I told her even though I mentioned it was an accident and was asking if she had an extra key. Instead she yelled at me to call u haul and make a new key well they couldn't send anyone out so I had it towed to there shop never again will I ever rent from this location again. I was already having a bad day and her attitude just made it worse I was willing to pay had no problem with it but she could lose the attitude.
Andres A.Stop doing business
Jonathan R.Derick, and the uhaul ohana were beyond great!! Mahalo
Keith P.Well thank you very much for helping me To connect trailer to my pick up I appreciate once again thank you Specially the customer service Mahalo
Ramon M.No comment good service and good and friendly staff.I would recommend it to my family and friends.
richard L.Give the person who helped me a raise
Robert R.Poor customer service
Curtis M.Staff was super friendly and helpful. That makes the biggest difference.
peter R.I'm so glad that you're there every time I need your service, you guys are awesome friendly and easy to approach, thank you so much. 😊
Diosdado O.Totally pleased with faculties and staff
PHYLLIS M. | First ImpressionsRodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!🥰
Kristi M. | Overall ExperienceI made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.
Tim F. | First ImpressionsEasy access, friendly staff, clean.
kathryn p. | First ImpressionsContained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day
david s. | Overall ExperienceAwesome staff. I wouldn’t have left if I wasn’t moving off island.
PAUL Y. | Overall ExperienceIt is good and perfect.
Trina O. | First ImpressionsRodney was amazing!
Matthew H. | First ImpressionsRodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!
PATRICIA E. | First ImpressionsThank you keep up the job 😀😀😀
ERLINDA B. | First ImpressionsExcellent customer service
Dale S. | Overall ExperienceBesides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.
Marie V. | Overall Experience24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.
Trevin H. | First ImpressionsGreat customer service. Very helpful.
APRIL C. | Overall ExperienceN/A
darrell m. | First ImpressionsThe lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!
jesus c. | First Impressions24 hour access is so needed.
Christina B. | First ImpressionsThe people working were very kind and helpful. Great people!
Dexter P. | Overall ExperienceI never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.
RJ S. | Overall ExperienceAll good just right for me!
ian l. | First ImpressionsNeed to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.
James B. | First Impressionsthanks
Yeshua M. | Overall ExperienceLead staff and crew were helpful and responsive.
ALEX M. | Overall ExperienceThe place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience
albin d. | Overall ExperienceOne thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.
Otis J. | Overall Experiencepaid for climate controlled and was not. was hot, and uncomfortable.
liz a. | Overall ExperienceI was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.
Shaye a. | Overall ExperienceManager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time
BETTY ANN N. | Overall ExperienceExcellent, well kept location and friendly staff.
george C. | Overall Experienceeveryone was very helpful, and I did enjoy doing business there
DANA C. | Overall Experiencecustomer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!
HARRIS I. | Overall ExperienceBest uhaul I been to
victor n. | Overall ExperienceThanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.
hortencia m. | Overall ExperienceThe customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙
Raynette D. | First ImpressionsThe staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.
James K. | Overall ExperienceEmployees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.
Loreto S. | Overall ExperienceExcellent help and assistance. Make the moving process easy.
christie p. | First Impressionsthe man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.
Nicholas M. | First ImpressionsGreat customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.
MICHAEL E. | First ImpressionsEasy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!
CHERISH K. | First ImpressionsAll staff were very friendly and helpful.
elana j. | Overall ExperienceGood service
Talimatola M. | Overall ExperienceEveryone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.
Suzanne L. | Overall ExperienceFelicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.
Daniel M. | First ImpressionsU-Haul is a convenient location for me. The employees and the manager were very helpful.
VERNA T. | Overall ExperienceGreat Management and Team!
Leonard S. | First ImpressionsI received excellent customer service from the employees working.
Sii T. | First ImpressionsEveryone pitched in and did extra.Mahalo!
Leonard S. | First ImpressionsRodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha
EMPIRE I. | Overall ExperienceWas charged multiple times for the same thing but otherwise it was a smooth transition
Jessica P. | Overall ExperienceMGT and staff were always helpful and available.
VERNON H. | Overall ExperienceGreat customer service
DANA B. | Reservation1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service
Sandy O. | ReservationGreat experience with both the storage room and trucks!
robert c. | Overall ExperienceYour facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!
Howard T. | Overall Experience