Customer Reviews for U-Haul Moving & Storage of Honolulu

5111 reviews

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

(808) 836-0977

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lawrence h.  |  Overall Experience 
Rating:
5.0

Expensive

Nicholas C. 
Rating:
5.0

Great staff. They need more help! Under staffed!

Willie C. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Stanley L. 
Rating:
5.0

The after hours pickup of my vehicle using only my cell phone was very convenient. I was pleasantly surprised with how simple, fast, and efficient the process was.

Ryan T. 
Rating:
5.0

Nothing

Sean F. 
Rating:
5.0

Super quick & fast service! They make sure all is in excellent before releasing to the clients! Returning is easy & hassle free!

JIMMY TOAN V. 
Rating:
5.0

Pick up and drop off was quick and efficient. Truck ran great.

kazera W. 
Rating:
4.0

The service rep was very helpful and courteous. She made it easy to rent what I needed. The return service rep was very pleasant as well. Overall great experience. I will def use this again. Thank you

JEREMY K. 
Rating:
5.0

Ok. 1st and foremost lets address the elephant in the room. Hawaii has a limited amount of space. That correlates to vehicles, housing etc. Etc.. Now we established that their is a "Local Economy" such as your know like actual state residents who need to utilize your services. That's pretty much why this company was established here on the islands. Its super frustrating to go through a illegal eviction and then trying to find a vehicle to allow that evicted person to relocate to a new residence but cannot because all the tourists are cheap bastards who give 0 shots about anyone else but themselves. As a AMERICAN company this should never be allowed. Why not just change the name from U-haul to we-gentrify. I was fortunate enough to get this employee (forgot his name) who is a legit local who gave aloha to my wife and I and did everything's in his power to take care of us. Short and simple make us local natives a priority when renting or offering your services. That's my 2 cents.

KRISTOPHER N. 
Rating:
4.0

Customer did not leave a comment.

daryl P. 
Rating:
4.0

Customer did not leave a comment.

VICTOR S. 
Rating:
4.0

Customer did not leave a comment.

jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Susy B. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Rodney was awesome, and LJ was just as good at service. I definitely will be back.

rodney F. 
Rating:
1.0

No one helped us for 45 minutes. The Environmental charge was not communicated before the final price. Also be prepared to be charged for the vehicle, mileage, and any and every drop of fuel you use.

TRINITY N. 
Rating:
4.0

About 1/2 mile from the the nearest bus stop. Rental truck was not ready as stated in the contract. Was about a 3 hour wait for the next available pickup truck so I settled for a van. Equipment was clean and new. Very pleased with my rental experience.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Moana Z. 
Rating:
5.0

Excellent manager.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
3.0

Understaffed. Although your workers are very personable, they're not making sure that the customer is being acknowledged. Almost like were bothering them and they would rather avoid communications unless they had to. But maybe that's how and hey, i keep coming back.

Hope M. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Nothing- Mike, Erlinda, and the rest of the staff there are always very helpful, professional, friendly and offer plenty of Aloha to us every time we rent a vehicle! Thank you!

HOLLY G. 
Rating:
4.0

Very impressed with the cleanliness and functionality of the van and dollies. Check in took a long time but check out was simple and fast. Very efficient! Mahalo U-Haul!!

Ilisa K. 
Rating:
1.0

When making the reservation I was told that I could park my vehicle on the lot but that was not the case. The person that checked me in was very rude, told me to find parking on the street only customers that rent storage units can park there. I also was told that if I didn't return it within 6 hrs I would be charged another days rate and a late fee. I didn't get his name and he also said he's been working there for 7 years and he's always done it like that. BIG DEAL! Customer never right

Donald S. 
Rating:
4.0

Customer did not leave a comment.

LIANGZHAO N. 
Rating:
5.0

Customer did not leave a comment.

Eugenio F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
1.0

This is probably the worst Uhaul location. The truck I was given had no gas in it luckily I made it back on fumes. I reserved it a day before and I was given a truck with barely a quarter tank of gas. Nothing in the truck really to help you when your moving stuff except a dolly. I needed ratchet straps more but again luckily I had my own. No parking, you have to park on the street and risk homeless breaking into your ride. So expensive, I was reserved for 39 dollars which they advertise but it ended up being 169 and I only had it for 2 hours. They put more gas in the truck than when they gave it to me and charged my card to fill it up. I would never recommend this location to anyone.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Chien Hui L. 
Rating:
5.0

Definitely love this location everyone very friendly and helpful thank you very much

RAMAZAN T. 
Rating:
5.0

Lady who helped me was awesome

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Very helpful team who went above and beyond to help with my rental.

Stephen K. 
Rating:
5.0

Michael was particularly helpful--lpts of useful advise around milage, insurance.

JEREMY R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Derek at the Kilihau branch gave me fast and friendly service. It was really convenient to do everything over the phone. I reserved in advance the day before.

Lee T. 
Rating:
5.0

I like the after hours self service.

Conception G. 
Rating:
5.0

Customer did not leave a comment.

JOSUE V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L J. 
Rating:
5.0

Customer did not leave a comment.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Ernesto B. 
Rating:
4.0

Good customer service to be aware this location is busy. When arriving Rechelle help me wasn't busy super quick. When returning the U-Haul the next morning was busy (normally is) Derek greet me inside and was quick on giving my receipt. Just be patient for this location because it does get busy quick at times, plan ahead, also you will get great customer service. Now the truck may need alignment.

FELICIA W. 
Rating:
5.0

Customer did not leave a comment.

danny C. 
Rating:
5.0

This was the 2nd time we rented from U-Haul. We appreciate the customer service, efficiency and the vehicles being in good operating condition. Staff have been very helpful and knowledgeable and we know that we will rent from this location whenever we are on Oahu and in need of a truck rental!!!

Kehaulani K. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Iain M. 
Rating:
5.0

Marcie went out of her way to rent me the U Haul van she was using for work, because that location was short on long term availability of trucks and vans. Without a larger vehicle to use for my handyman business, while my truck was being fixed, I would have lost money. Marcie is a testament of what hard work and creativity can mean to any company's bottom line. Best Regards ~ Rodney

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

LINDA Y. 
Rating:
5.0

Not much. The service lady was helping two customers at a time to speed up the service. Great customer service!

WARREN C. 
Rating:
4.0

Customer did not leave a comment.

SPENCER NATHAN H.  |  Overall Experience 
Rating:
1.0

I expect a significant credit for putting my life in danger. The truck drove like a wreck. 1) When you apply the brakes the entire vehicle vibrates violently including the steering wheel from side to side. It swerves, brakes unevenly between the 4 wheels. When you are coming close to a stop there is a loud squeeling squeeking sound consistent with the vibration frequency coming from the front of the vehicle. This condition is consistent with a severely warped brake disc rotor. I'm guessing the one associated with front right wheel. 2) The truck howls or whines like it's wearing 4 snow tires, which is a bit scary since it doesn't have snow tires on it. Are there bearings about to collapse - who knows - it's alarming. I tried to alert you to this condition 4 ways so far a) on your website there is an email link web page. on click submit nothing happens. Your site does not accept the message. b) same problem when on the order attempting to send same message by the roadside assistance link. c) when i returned the equipment the man receiving it did not want to hear anything about the problem. He replied the brakes were perfect but acknowledged a seawater flooding issue that might affect brake operations and told me the only way to report this was by a claim after returning the vehicle. d) by this message. you know, when you call in you get sent round and round and put on endless hold waiting. Why do you make it so hard to get in touch with you? This really looks bad when one of your vehicles has not been minimally maintained - is dangerous.

Robin G. 
Rating:
5.0

Customer did not leave a comment.

Savannah S. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

albin d.  |  Overall Experience 
Rating:
5.0

Customer pickup/drop off option - I would pay for the service

Debra M. 
Rating:
4.0

Customer did not leave a comment.

Jerae K. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN P. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE B.  |  First Impressions 
Rating:
1.0

The POS system rejected my credit cards multiple times, and the onsite team blamed me for not having enough money available on my credit card. Upon further review with the Uhaul IT department, and with onsite staff unaware, an upgrade was made to the POS system that caused the credit card decline. The agent was able to process my credit card with the “older” system. This was very frustrating as the onsite staff repeatedly blamed me for not having sufficient funds on my credit card or perhaps I booked the reservation incorrectly. The internal uhaul IT department should have communicated this upgrade to all sites. The on site staff should not blame the customer for not having sufficient funds on all their credit cards. Not sure how to fix this, but it needs to be fixed asap.

Abel R. 
Rating:
5.0

Your person at the register and your hook up person were great and I will rent there again.. Thank you

michael S. 
Rating:
5.0

Derek was awesome from the start! Maybe should of told us once we hit a certain amount of miles the price changed but it's okay! The guy receiving the vehicle started off bad and sounded like a complete jerk when we asked if we could use a broom to clean the truck. . . . then he became super nice and made up for the slow start. Thanks for a great price on the rental!

DANNY C. 
Rating:
5.0

Nothing to change, everything is fine how every customer representative handles a customer. When on the phone or in person customer representative does an excellent job.

CHRISTINA K. 
Rating:
5.0

I am a very satisfied customer. The employee that assisted me, she was very courteous and professional throughout the entire transaction. thank you Mr. Arroyo

CALVIN A. 
Rating:
5.0

Customer did not leave a comment.

Judd S. 
Rating:
2.0

Guy at the shop was great ... switched my reservation pick up location and then didn't have my truck

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Cyra D. 
Rating:
1.0

Parking for employees only, no consideration for customers. Also, No sanitation sprays visible. The check out APP malfunctioned and I was told the employee would "take care" of me if an issue arrised upon return. Problems did surface and I paid extra charges. Employee, would not put her mask on over her nose, even when asked. She wanted to use my phone, did not respect social distance. It was obvious the establishment did not enforce ANY covid safety precautions. The hand sanitizer was EMPTY, the bathroom was diplorable, standing puddles of water? On the floor. The truck wasn't shifting well and the engine needed serviced. Go ANYWHERE else.

Schon H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Excellent customer service

ZACHARY P. 
Rating:
5.0

Just keep up the good work and stay safe.

TOGILAU P. 
Rating:
3.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

The service was good, they're busy but very friendly. Just might want to replace the driver side wiper.

FELICIA W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

This location is tops. U-HAUL is tops too and it's so easy to rent trucks and return them, and actually kind of fun. Thank you!

amy B. 
Rating:
3.0

Nothing but truck was working fine just check engine light went on

JOHN LEE G. 
Rating:
5.0

Customer did not leave a comment.

georgina P. 
Rating:
4.0

Customer did not leave a comment.

DIRCK S. 
Rating:
5.0

Thank u for not price gouging your customers! Amazing service. Everything went smoothly!!!

jonathan C. 
Rating:
5.0

Made appointment for self service check in for a Saturday and the website said it was closed for Easter so I was forced to rent for another day. Registered online for a truck plus furniture blankets, uploaded my drivers license and paid via credit card. It was not available at my preferred location so i was called by a female representative and told to go to another location which was fine. I mentioned that I already registered and paid online and asked if self serve was still available. Rep said for me to go inside and check in. However when I spoke to the gentleman at the counter he said I was all ready to go for self service check in and I could have saved 20 minutes. I mentioned that the rep on the phone told me to come in, which the gentleman said was incorrect and I did not have to. Also, I wanted to return the truck the next day, which just happened to be Easter. The website said the location was closed for Easter, however again the gentleman at the counter said that was incorrect that they were in fact open and I could drop it off as long as it's within 24 hours. I finished my move and returned the truck within 24 hours and since the office was not opened yet a worker there said to simply put the keys in the drop box. Upon receiving my receipt through email I noticed I was still charged an additional day. Called the location and they said it was checked in 3 hours after my 24 hour period, which I declined and said I dropped the keys before the office was open which was within the 24 hour period, the vehicle was probably processed 3 hours after my drop off. Nevertheless, billing was fixed and I was credited the extra day. Thanks for letting me leave feedback. While there was some hiccups the people working at the location cleared everything up with great customer service.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

REGINALD F. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Super awesome.. Definately rent again.. Super user friendly... Keep up the great work

Shelly H. 
Rating:
5.0

Customer did not leave a comment.

Les M. 
Rating:
3.0

Clerk got a little catty and things were very confusing but as soon as i got in the truck it was smooth from there.

Jennie L. 
Rating:
5.0

The U-Haul rep called me immediately after my online reservation attempt, and found me a U-Haul location that had a vehicle available for me to use. (This was after I spent 1.5 hours on the phone w/3 different Home Depots trying to rent a truck - shortages due to COVID and tourism rentals) I may still use Home Depot because they have unlimited mileage on their rental trucks (U-Haul charges for mileage above their advertised flat rate); however, I will now keep U-Haul on hand as the more reliable place to rent from. And their check-out/return by phone with pictures is easy and fun to use. Thanks much!

Sally M. 
Rating:
4.0

Too expensive

EMINA V. 
Rating:
5.0

Nothing, every person handles in a professional manner towards the customer.

CHRISTINA K. 
Rating:
5.0

If only you could turn in truck at other sites instead of having to drive all the way back to Honolulu. I had to drive back from Waianae the middle of west side of Oahu. Long drive and more $. Would love to turn in in Waipahu,much closer

KRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Princess B. 
Rating:
3.0

I asked about fuel upon return..."just make sure the guage reads the same upon return.". I drove eleven miles and put 1-3/4 gallons in it. More than enough. They put 3 more in and charge me $12. It takes five gallons to drive 11 miles? When I returned he didn't ask me if I had put fuel in and i figured the gas guage couldn't have moved. Only $12 bucks, but not happy when I know I actually put in more fuel than I used, then got charged extra.

Kurt H. 
Rating:
4.0

2 issues 1. Trying to talk with a live person to extend an extra day was impossible. 2. Gas lever needs to be full when a customer pick up the vehicle. It hard to guess how much gas it needs to equal when picked up.

Drake F. 
Rating:
5.0

Get anothwe

remie B. 
Rating:
5.0

Customer did not leave a comment.

Marek B. 
Rating:
5.0

Staff provided great customer service.

Arvin D. 
Rating:
5.0

staff is amazing.. keep up the good work!!

DYLAN T. 
Rating:
5.0

Employees were very welcome and informative. I will be needing to rent another U-Haul and I am definitely here.

Vicki H. 
Rating:
4.0

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Otis J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
3.0

paid for climate controlled and was not. was hot, and uncomfortable.

liz a.  |  Overall Experience 
Rating:
5.0

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Shaye a.  |  Overall Experience 
Rating:
5.0

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time

BETTY ANN N.  |  Overall Experience 
Rating:
5.0

Excellent, well kept location and friendly staff.

george C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Li May T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rocco m.  |  Overall Experience 
Rating:
5.0

everyone was very helpful, and I did enjoy doing business there

DANA C.  |  Overall Experience 
Rating:
5.0

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

HARRIS I.  |  Overall Experience 
Rating:
5.0

Best uhaul I been to

victor n.  |  Overall Experience 
Rating:
5.0

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

hortencia m.  |  Overall Experience 
Rating:
4.0

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙

Raynette D.  |  First Impressions 
Rating:
4.0

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

James K.  |  Overall Experience 
Rating:
3.0

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Loreto S.  |  Overall Experience 
Rating:
5.0

Excellent help and assistance. Make the moving process easy.

christie p.  |  First Impressions 
Rating:
5.0

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

sandra o.  |  First Impressions 
Rating:
5.0

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

mike e.  |  First Impressions 
Rating:
5.0

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

CHERISH K.  |  First Impressions 
Rating:
5.0

All staff were very friendly and helpful.

elana j.  |  Overall Experience 
Rating:
5.0

Good service

Talimatola M.  |  Overall Experience 
Rating:
5.0

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Suzanne L.  |  Overall Experience 
Rating:
4.0

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M.  |  First Impressions 
Rating:
5.0

U-Haul is a convenient location for me. The employees and the manager were very helpful.

VERNA T.  |  Overall Experience 
Rating:
5.0

Great Management and Team!

Leonard S.  |  First Impressions 
Rating:
5.0

I received excellent customer service from the employees working.

Sii T.  |  First Impressions 
Rating:
5.0

Everyone pitched in and did extra.Mahalo!

Leonard S.  |  First Impressions 
Rating:
5.0

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

EMPIRE I.  |  Overall Experience 
Rating:
4.0

Was charged multiple times for the same thing but otherwise it was a smooth transition

Jessica P.  |  Overall Experience 
Rating:
5.0

MGT and staff were always helpful and available.

VERNON H.  |  Overall Experience 
Rating:
5.0

Great customer service

DANA B.  |  Reservation 
Rating:
1.0

1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

Sandy O.  |  Reservation 
Rating:
5.0

Great experience with both the storage room and trucks!

robert c.  |  Overall Experience 
Rating:
1.0

Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Howard T.  |  Overall Experience 
Rating:
5.0

Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

Laurel B.  |  Overall Experience 
Rating:
1.0

The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

ADAM CHRISTOPHE S.  |  Overall Experience 
Rating:
4.0

Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!

Gregoria F.  |  Overall Experience 
Rating:
5.0

ALOHA TO THE FRIENDLY STAFFS🤙👍🤙

evelyn furuyama rodney d.  |  Overall Experience 
Rating:
5.0

There was restroom in the storage facility that is always locked and not able to be used.

TIMOTHY L.  |  Overall Experience 
No reviews have been submitted for this location.

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