Customer Reviews for U-Haul Moving & Storage of Honolulu

6,273 reviews

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

(808) 836-0977

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tami K. 
Rating:
5.0

Always customer friendly and with fast service. Never disappointed.

ed Y. 
Rating:
5.0

Customer did not leave a comment.

Eugene F. 
Rating:
5.0

N/a

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

peter K. 
Rating:
5.0

Great service, in and out

Robert G. 
Rating:
5.0

Great staff and service

richard W. 
Rating:
5.0

Excellent customer service from all the employees

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Devin K. 
Rating:
5.0

Excellent customer service and exactly what I needed for my move

Heather H. 
Rating:
4.0

Customer did not leave a comment.

Lilinoe K. 
Rating:
5.0

Customer did not leave a comment.

cullen S. 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylyn M. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

Excellent service. Friendly and Professional staff - both leaving and returning from facility was a breeze

Arthur S. 
Rating:
5.0

my fellow helpers noticed the safety check expired and there was no backup beeper , other then that I would rent from Uhaul again and the price and service was excellent

mark B. 
Rating:
5.0

Always good service from the Kilihau office

dyann C. 
Rating:
3.0

Customer did not leave a comment.

Lucilla H. 
Rating:
4.0

I think most of your trucks should have the ramp except for your smallest truck

bonny B. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
1.0

Customer did not leave a comment.

Christian O. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
4.0

The check in app at pickup is crazy the steps and things you have to put in. It's half the time to actually speak to a person and get it that way.

Kirk S. 
Rating:
5.0

Left our remote in truck. Called and they promptly sent it to us in Cali. I would highly recommend this Uhaul facility!

Melanie G. 
Rating:
1.0

I was not told that I had to return the vehicle with the same amount of gas as I rented with. Also, I did not use drive the mileage as was estimated, did not seem to matter for the final price that was used to estimate the miles driven.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

steven O. 
Rating:
5.0

Everything was efficient and clean. Everyone was very friendly.

Nicholas W. 
Rating:
4.0

Improve customer parking.

john E. 
Rating:
5.0

Customer did not leave a comment.

Lissa C. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

I didn't get my Kamaaina rate coz i used the mobile pick up. It would have been nice if i knew that using mobile pick up will take away my discount then i would have go to the counter

Norfelyn D. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
3.0

dirty cargo van not washed outside. inside ok

Jesus C. 
Rating:
3.0

Truck felt like it was losing a tire at over 40 mph had time constraint so couldn't return. Whole truck front end shook and couldn't adjust mirrors rusted on attachment

susan jean C. 
Rating:
3.0

Mention all ur charges

LARISA H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Overall, very good rental. I felt the Chevy cargo van was a little underpowered. This made it more difficult to drive over the Ko'olau's on H-3 when even carrying a moderate load.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

jessie F. 
Rating:
5.0

tHERES JUST ONE CONCERN THEY DOUBLE CHARGED MY CREDIT CARD FOR THE INITIAL RENTAL.

Roger B. 
Rating:
5.0

Staffing was so friendly and helpful with everything and explained everything in detail.

darwin K. 
Rating:
3.0

Location was not good for me however it is a good location. What I need was a location close to campbell Industrial. The people at this location were exceptional and my experience was pleasant.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

carol V. 
Rating:
1.0

The man who greeted me in the parking lot to check the vehicle was extremely impatient and unprofessional.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

mercardo C. 
Rating:
5.0

regarding contract 25673020 Cargo Van everything was great. 10/10 regarding reservation 25393919 the 10 foot truck that we ordered was NOT available when we arrived at our scheduled pickup time. 0/10

Nick P. 
Rating:
1.0

My reservation was changed without me being notified beforehand and I showed up and there was no explanation as to why. Rodney wasn't interested in helping us find the truck we needed. We lost time and had to use a smaller vehicle so we didn't get to move as quickly and efficiently. I would never recommend this location and am very disappointed. We would have canceled all together, but on an island there are limited resources and we had friends already helping us so we couldn't change our move date. We had reserved the truck a week in advance so plenty of time to contact us.

Osmar R. 
Rating:
2.0

The front desk ladies were rude and unprofessional. I never felt welcome or well taken care of. I've rented from various Uhauls and they all have been professional and nice. Here I could not say the same. Between this location and the Marine Life location, I will not be renting from uHaul in Hawaii.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
5.0

Customer did not leave a comment.

kenneth K. 
Rating:
5.0

Sherrie was above and beyond helpful. Great customer service.

nathalia L. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

saiman H. 
Rating:
5.0

It was an exceptional experience. Kudo's to the people at the desk and equipment checkout/in.

matthew B. 
Rating:
5.0

Staff is Excellent!

Nick P. 
Rating:
5.0

Derek helped me with checking the vehicle back in and was extremely helpful and professional. The entire U-haul team at Kilihau street did an excellent job in providing me the tools I needed to facilitate my move.

Jarrod M. 
Rating:
5.0

Perhaps have another Counter Rep, as long as they are as well trained and knowledgeable as the Young lady who assisted me! Of course Derek who assisted with my return was equally good

WILLIAM F. 
Rating:
5.0

The transaction was perfect. Thank you

Peter U. 
Rating:
5.0

Customer did not leave a comment.

Amy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Quick and easy pick up and drop off. Staff was nice as well.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Great customer service. Very knowledgeable of their products and rentals. I would recommend to anyone for their rental needs. Great employees very positive. Management is great.

Ritchie A. 
Rating:
5.0

The pick up truck need to be clean before turning to the next customer.

Ferdinand B. 
Rating:
3.0

Items purchased ahead of time where not in stock

Anthony C. 
Rating:
5.0

Just explain upon return that it's not necessary to stand in the line once truck is returned to staff in the lot.

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Ur customer service is Awesome !!! They're so friendly, helpful, kind & courteous !!! They don't hesitate with answering any & all questions , not only about truck rentals, about renting any kind of equipment from ur location…I will definitely tell my family, friends, work associates & neighbors about the outstanding customer service !!! The cleanliness of the U-Haul truck I rented & everything was in operable, great condition !!! Even tho I had some personal hiccups along the way, renting from ur Cimpany got me through a huge amount of stress, which lifted a great burden off of me !!! Mahalo Mucho & Aloha Sherri K.

sherri-lee K. 
Rating:
5.0

Customer did not leave a comment.

Jaren S. 
Rating:
4.0

The staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!

Frederick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth K. 
Rating:
5.0

Customer did not leave a comment.

saiman H. 
Rating:
1.0

We were scheduled to pick up the truck at 6:00 am. The 'mobile pick up' process was completely dysfunctional. We could not find the truck (it ended up being boxed in so we would not have been able to access it anyway), we could not access the code for the lock box (and the key ended up not being in the lock box) and the assistance given through the phone number did not result in us being able to access the equipment. We were only able to get the truck when someone came into the office early. Even then, it took almost an hour to resolve the issues. We did not get on the road until almost 7:30. At that hour, there was traffic getting to our destination. We had to find alternative transport for part of our load since the truck did not arrive on time and the load that came on the truck was late, which impacted our event schedule.

Ryan C. 
Rating:
5.0

The staff at this location is very professional, helpful, and pleasant. I couldn't have had a better experience.

Eric R. 
Rating:
5.0

Very friendly and helpful employees!! 10/10 customer service. I rented a truck and trailer, and I ended up needing to upgrade the trailer and they were very helpful with that.

anthony A. 
Rating:
5.0

Customer did not leave a comment.

CliftonJM U. 
Rating:
5.0

Excellent place to rent!! Easy, fast service and highly recommend to use them!!

Lorelei S. 
Rating:
5.0

Was fast and easy and 1/3 the cost from car dealer.

Ken S. 
Rating:
3.0

Customer did not leave a comment.

Anderson B.  |  Overall Experience 
Rating:
5.0

Everyone was very professional and welcoming. Equipment was clean and well maintained.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Ward S. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Lovely customer service. Return agent was very friendly and helpful

Manner M. 
Rating:
5.0

Overall Great customer service. All members work as one Team.

Dominic E. 
Rating:
5.0

Very helpful

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Give your staff a raise. Every time I visit this location I am always greeted with a smile. The staff is very friendly and operate as true professionals.

Reginald F. 
Rating:
5.0

Customer did not leave a comment.

Derrick D. 
Rating:
3.0

It is impossible to get someone on the phone when calling however once you go in they are fast friendly and professional

Edward B. 
Rating:
5.0

Great staff. young man might be JR was super helpful and friendly

RICK W. 
Rating:
5.0

Customer did not leave a comment.

Rosemary K. 
Rating:
5.0

Customer did not leave a comment.

June K. 
Rating:
2.0

Staff is very short and has no customer service. I rent from you stleast 2 times s year they move at a sliw pace and come across like i need them more than they should be friendly. Customer service sucks But we have no other options but to deal with it. Hopefully i wont need to rent a uhaul anytome soon.

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

Great service and appreciate the detailed information.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Sayaka Y. 
Rating:
5.0

Customer did not leave a comment.

GILBERT JR D. 
Rating:
5.0

Customer did not leave a comment.

Sidney G. 
Rating:
5.0

Make sure the billing is correct. I was charged for the use of moving blankets which we never used. Good thing I checked my reciept. Please refund me accordingly. Mahalo

Bishop K. 
Rating:
5.0

Rodney was great help.

Brayden W.  |  First Impressions 
Rating:
5.0

Very great customer service!!

Vincente L.  |  Overall Experience 
Rating:
5.0

Above and beyond! Rodney is great with getting the right storage needed!

kele m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis B.  |  First Impressions 
Rating:
5.0

Rodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour

Vincent M.  |  First Impressions 
Rating:
5.0

Totally pleased with faculties and staff

PHYLLIS M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rikita T.  |  Overall Experience 
Rating:
5.0

Rodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!🥰

Kristi M.  |  Overall Experience 
Rating:
2.0

I made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.

Tim F.  |  First Impressions 
Rating:
4.0

Easy access, friendly staff, clean.

kathryn p.  |  First Impressions 
Rating:
5.0

Contained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED H.  |  First Impressions 
Rating:
5.0

Awesome staff. I wouldn’t have left if I wasn’t moving off island.

PAUL Y.  |  Overall Experience 
Rating:
4.0

It is good and perfect.

Trina O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLIE L.  |  First Impressions 
Rating:
5.0

Rodney was amazing!

Matthew H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena s.  |  Overall Experience 
Rating:
5.0

Rodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!

PATRICIA E.  |  First Impressions 
Rating:
5.0

Thank you keep up the job 😀😀😀

ERLINDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GLEN S.  |  First Impressions 
Rating:
5.0

Excellent customer service

Dale S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca G.  |  Overall Experience 
Rating:
2.0

Besides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.

Marie V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

antonio c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rechelle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V.  |  Overall Experience 
Rating:
4.0

24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.

Trevin H.  |  First Impressions 
Rating:
5.0

Great customer service. Very helpful.

APRIL C.  |  Overall Experience 
Rating:
5.0

N/A

darrell m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
4.0

The lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!

jesus c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juliana c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean P.  |  Overall Experience 
Rating:
3.0

24 hour access is so needed.

Christina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shane H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angeline k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BOYD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco G.  |  First Impressions 
Rating:
5.0

The people working were very kind and helpful. Great people!

Dexter P.  |  Overall Experience 
Rating:
4.0

I never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.

RJ S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alona H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

All good just right for me!

ian l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRENE F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

celestine j.  |  Overall Experience 
Rating:
3.0

Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.

James B.  |  First Impressions 
Rating:
5.0

thanks

Yeshua M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diamond b.  |  First Impressions 
Rating:
5.0

Lead staff and crew were helpful and responsive.

ALEX M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laerrian c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SPENCER NATHAN H.  |  Overall Experience 
Rating:
5.0

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

albin d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE B.  |  First Impressions 
Rating:
4.0

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Otis J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
3.0

paid for climate controlled and was not. was hot, and uncomfortable.

liz a.  |  Overall Experience 
Rating:
5.0

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Shaye a.  |  Overall Experience 
Rating:
5.0

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time

BETTY ANN N.  |  Overall Experience 
Rating:
5.0

Excellent, well kept location and friendly staff.

george C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Li May T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rocco m.  |  Overall Experience 
Rating:
5.0

everyone was very helpful, and I did enjoy doing business there

DANA C.  |  Overall Experience 
Rating:
5.0

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

HARRIS I.  |  Overall Experience 
Rating:
5.0

Best uhaul I been to

victor n.  |  Overall Experience 
Rating:
5.0

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

hortencia m.  |  Overall Experience 
Rating:
4.0

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙

Raynette D.  |  First Impressions 
Rating:
4.0

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

James K.  |  Overall Experience 
Rating:
3.0

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Loreto S.  |  Overall Experience 
Rating:
5.0

Excellent help and assistance. Make the moving process easy.

christie p.  |  First Impressions 
Rating:
5.0

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

Nicholas M.  |  First Impressions 
Rating:
5.0

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

MICHAEL E.  |  First Impressions 
Rating:
5.0

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

CHERISH K.  |  First Impressions 
Rating:
5.0

All staff were very friendly and helpful.

elana j.  |  Overall Experience 
Rating:
5.0

Good service

Talimatola M.  |  Overall Experience 
Rating:
5.0

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Suzanne L.  |  Overall Experience 
Rating:
4.0

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M.  |  First Impressions 
Rating:
5.0

U-Haul is a convenient location for me. The employees and the manager were very helpful.

VERNA T.  |  Overall Experience 
Rating:
5.0

Great Management and Team!

Leonard S.  |  First Impressions 
Rating:
5.0

I received excellent customer service from the employees working.

Sii T.  |  First Impressions 
Rating:
5.0

Everyone pitched in and did extra.Mahalo!

Leonard S.  |  First Impressions 
Rating:
5.0

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

EMPIRE I.  |  Overall Experience 
Rating:
4.0

Was charged multiple times for the same thing but otherwise it was a smooth transition

Jessica P.  |  Overall Experience 
Rating:
5.0

MGT and staff were always helpful and available.

VERNON H.  |  Overall Experience