Customer Reviews for U-Haul Moving & Storage of Houghton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Houghton

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John B. on

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great place awesome to work with!

nancy s. on

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Thanks

TRACY H. on

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I made a reservation for a truck, tow dolly, and other moving equipment (appliance dolly, pads, etc.), and when I did the early check in, I paid most of my balance. At the last minute, my order was divided between 2 locations which messed up being able to view online my complete reservation. I was only able to view the tow dolly.

Ron B. on

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Jolene, Robert and the new gentleman whose name we didn't get were all very good.

Ming H. on

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Yu W. on

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Carl A. on

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Tony D. on

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Amy T. on

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Standing water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga

dan m. on

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ROBERT V. on

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Brandon C. on

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So. We had a ton of problems that day. The computer wouldnt take my card, the card then got double charged. We got done with that moved everything, and then something had gone awry with the mileage and the system said i drove more than 20k miles in less than 10 hours that i had it. They were super helpful, got it all sorted it, and were extremely sentimental to this computer shenanigans.

nicole l. on

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Airen C. on

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Thank you for all your help and assistance!

Jeremy L. on

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I did the check in online and it still took over a half hour to complete the dispatch. I still needed to acknowledge the same things I declined on the online check in process. I expected the process to be a lot smoother and quicker. However the staff was very helpful and did a very good job.

David T. on

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Great staff. Very friendly.

Applewood R. on

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Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

jeff p. on

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Michael W. on

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Excellent experience Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU. Move out went exactly like I was told

tammy t. on

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I have recently rented a storage unit and a U-Haul truck. Two different visits. Both times were good experiences. The people working were quick, efficient and very helpful. I would definitely use their services again. Thank you for helping during a stressful time.

Linda R. on

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I was not informed of the mileage requirements and restrictions when I picked up the equipment. For a small vehicle, the gas mileage was horrible.

Charles E. on

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Service was excellent, continue the great customer care.

TODD A. on

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Always friendly staff that is willing to help you. I have had no problems.

Shaun B. on

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The new picture-based approval for checking the equipment for damage is difficult to use as the images aren't very high resolution (so zooming in doesn't help) and it's hard to make anything out on a small phone screen. Aside from that, it went fine.

howard j. on

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Adam K. on

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The staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.

Larry N. on

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What a great team. Professional and courteous, would definitely use them again.

Mark B. on

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Each of the two times I rented a car hauler, the computer information had to be entered twice and there was a delay in the rental (only an extra 10+ minutes) because the system was messed up. Maybe it was the operator. But it took a little longer than it should have. Other than that, friendly staff, clean location.

andrea r. on

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I was taken care of right away when I walked in. Friendly staff, highly recommend.

Jeremy B. on

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Perhaps the best experience I ever had renting a u haul truck. Kudos to this location!!!

Mike W. on

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I was charged 24hr price for a truck I could only use 8hrs, and when I returned it the price was $10 more then I was originally quoted. I did not use any of the extra rental equip, i returned with proper qas level. When questiined the guy couldn't figure out why and I was tild that was just how much it is.

mark k. on

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U-Haul staff was friendly and very helpful.

Richard K. on

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MARK B. on

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Charles E. on

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Service was excellent, very helpful.

Stephanie W. on

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Wonderful transaction

mark j. on

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JONATHAN W. on

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Very helpful staff.

Lynn M. on

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Francis G. on

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Stephanie W. on

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Everything was great

todd b. on

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These guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!

Jake M. on

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Please have them plow snow more often.

Doug H. on

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This unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again. Doug

Lisa K. on

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Awesome.

Wes F. on

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Great staff, great experience. I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality. Wes

Lisa K. on

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The guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!

ken v. on

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Good job folks

STEPHANIE C. on

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I moved out on 11/30/18. The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.

Monica G. on

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Fantastic staff and customer service..

Patrick V. on

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Great experience. Nothing else to add.

richard v. on

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All great!

dick s. on

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The unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.

Stephen D. on

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above covers everything

Ryan N. on

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Great experience. Staff very friendly and eager to help.

john b. on

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Awesome!

Kristine D. on

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There was water on floor but the provided a pallet to place items on.

SUZANNE R. on

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easy access and clean

Cari l. on

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I got another lien letter. Please close this account.

Pete D. on

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What can be said, Facility was very clean and the staff went above and beyond to help me out. The staff should be commended for their great job.

JAMES M. on

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I was very satisfied with my experience...

Bonnie H. on

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Clean unit, but there are cheaper options in town. Winter was a problem because they do not keep doors clear of ice, so had to chop my way to the door.

Robert H. on

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mike w. on

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No issues, everything went exactly as I was told. Excellent experience and I would definitely use this facility again if the need arose.