Customer Reviews for U-Haul Moving & Storage of Houghton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Houghton

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Scott G.
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Customer did not leave a comment.

Paula V.
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Some details of the original contract got messed up in the computer, but thanks to people on the end side, it worked out well.

Tricia C.
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Very organized and helpful

Steven H.
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My problem with the experience was that Uhaul sent a text telling me the drop off location I picked was changed to another that was farther away.

Tyler K.
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Customer did not leave a comment.

MICHAEL B. | Overall Experience |
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Customer did not leave a comment.

John Z.
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Customer did not leave a comment.

George H.
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Customer did not leave a comment.

David H.
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This is an excellent professionally operated franchise. The best I've been to.

Stephanie P.
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Excellent customer service, friendly, clean store/restrooms and storage facility. Easy to return truck. Covid precautions taken seriously.

Craig J. | Overall Experience |
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Great service, as always

Eric H.
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U-Haul Moving & Storage of Houghton was extremely helpful and made sure every concern of was addressed. Truck was clean and ready to go at the appointed time. Best U-Haul location ever encountered!

STEVEN MERRILL M.
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Luke was very helpful and great to work with. Great customer service!

bernard l. | Overall Experience |
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Customer did not leave a comment.

mike N.
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The people at the location were very accommodating and very nice.

Marcia M.
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Customer did not leave a comment.

Marilyn F.
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Customer did not leave a comment.

Joseph T.
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Great help from Atlantic Mine U-Haul!

Joseph L.
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Customer did not leave a comment.

Michael G.
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Excellent !

George S. | Overall Experience |
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Customer did not leave a comment.

Todd K.
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Customer did not leave a comment.

Paul M.
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rented an enclosed 6x12 trailer for the day. did the quote/reservation on-line. everything went very well, no issues or delays Thank you very much

DARREL H. | First Impressions |
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Great service very friendly.

Rod O. | Overall Experience |
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When my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.

Roger S.
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Customer did not leave a comment.

David Z.
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Customer did not leave a comment.

NATHANIEL LUDWIG B.
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

DOUGLAS ALAN D.
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Customer did not leave a comment.

Bruce D. | First Impressions |
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Good

Steven L.
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excellent service. The service agent was pleasant and knowledgeable. Great service. Excellent experience.

Jodie K.
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Customer did not leave a comment.

Michael R.
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Staff was very helpful. We noted after leaving that right rear tail light did not come on, but blinker and brake light worked.

mary s. | First Impressions |
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The staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.

Julie G.
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Instructions about the truck features like how to apply the parking brake, 4wd, and other features on the truck. Labels which indicate what it does and how to use it would be very helpful.

James L.
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very nice, clean and friendly place

James W.
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Customer did not leave a comment.

Laura W.
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Price was not what I was told when I asked for total price. Fuel was not full but I was told it was. Cleaning fluid all over windshield. If I had the time to spare, I would not have done this rental. I will be going some place else next time.

John M.
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When I booked the trailer I booked it at Toucan Auto in South Range. When I went to pick it up from there I was told they were notified the rental was switched to Atlantic Mine. Why was this and why wasn't I notified of the change? The further travel distance was an inconvenience

Josephanthony D.
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Give me a cup of coffee

Davidroutt S.
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Customer service reps were very friendly and helpful

Tim K. | First Impressions |
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Leann always thinks of the customer first and she is very easy to work with!!

ROBERTA JEANNE S.
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Thank you Joleen!! Very friendly, we appreciate you helping us change our storage size too! Thank you to the manager Leann for the initial call about storage info Both ladies very nice and friendly and helpful on the phone. We will definitely recommend and use this location again Thank you 😊

Tracy P.
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Customer did not leave a comment.

CHARLES JAMES V.
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The guy working did great, we very friendly, explained that my paper work showed L'Anse return, but said he would get it fixed for me. I waited with him when he called, the uhaul service number made him wait for a long time, he finally gets through and she said she could not help him, he was directed to another person, out in hold and told was on hold... by this time he just told me I could go and he would take care of it. He did a great job make a bad situation a good customer experience! I felt confident that he was taking care of the issue and was able to get back on the road after two long days of delayed flights, long drives and exhausting working to move. I feel over all uhaul failed with this whole experience, not sure what the reason for systems not working and the long delays and hassle getting things changed or orders found. I understand it has been a really rough year, and ever one working in the service industry is tired, stressed and over worked and understaffed. But the guy working at the drop off in Altana Mine was about the only positive part of this whole experinace.

Steven H.
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Customer did not leave a comment.

Amber P.
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Customer did not leave a comment.

Jacque S.
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Helpful staff

Daniel C.
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No need for improvement. Service was fast, friendly and efficient.

Josephlee D.
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Richard N.
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Helenlouisa M.
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Customer did not leave a comment.

DAVID THOMAS O.
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Tech met me at my truck and made sure I was happy with the trailer and then unhooked it for me I didn't even have to park it he took care of everything

Richard C.
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Customer did not leave a comment.

Markjames R.
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Everything was easy and organized the only way it would of been easier is if they helped load and unload the truck.

Joseph K.
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Easy check in and easy check out thank you

Richarde S.
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Luke went above and beyond to help us when we had an issue with the trailer that we were supposed to rent.

Christine H.
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Kudos to the young man who was working in the store every time I was there. Awesome,knowledgeable, and very helpful. This was a complex move and he was there to assist every time we were at the store. Always ready to lend a hand even when the store was busy. Everyone was taken care of in turn.

Daniel P.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

Anastasia E. | Overall Experience |
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Great experience, only left because I needed a company that allows car storage.

Mark W.
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Customer did not leave a comment.

amanda s. | Overall Experience |
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Customer did not leave a comment.

Robert M.
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Have two staff, one who mans the office and another to clean the trucks. Ideally both staff could be cross trained to do both roles!

Mark H.
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Customer did not leave a comment.

KIMBERLY JO G.
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Very friendly

JUSTINREED M.
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Customer did not leave a comment.

DAVID WILLIAM H. | First Impressions |
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Customer did not leave a comment.

jasus A. | Overall Experience |
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Customer did not leave a comment.

Albert H.
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Customer did not leave a comment.

Andrew C.
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Customer did not leave a comment.

Kevin D.
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Nobody in the lobby when I arrived. Another gentleman had been there for 15 min when I got there. No one answered walkie-talkie and cell # went to voicemail. I parked the trailer and left contract in drop box. Someoneone finally showed up as I was leaving, and I got a call back 5 min after I left.

Louis S.
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Absolutely horrible experience. Will never use again. I expected more from uhaul to have a box safe from rodents. No one ever said that could be a possibility and there were two mice living in the unit and ruined $500 worth of goods. We killed one mouse and the other one ran out. Absolutely disgusting to deal with. My kids go to school nearby and I will letting the parent group from the school know not the experience we had and uhaul did not try to help out at all. Terrible experience I would have expected more.

Donna A.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

REBECCA J.
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Customer did not leave a comment.

Hyeun Y.
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Tonya H.
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Wonderful Experience

Robert Y.
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Lianne took great care of us and was exceptionally professional. Our trailer was ready to go when we got there a bit early. She took the time to come out and make sure we got hooked up well and that the trailer worked correctly. Service was prompt and professional. This was the best service that I've ever received renting a U-Haul.

Christopher A.
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Customer did not leave a comment.

Dennis L.
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Customer did not leave a comment.

Bruce B.
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Very clean! Smooth ride!

Michael S.
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Customer did not leave a comment.

Christopher R.
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Customer did not leave a comment.

Alan M.
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Customer did not leave a comment.

Anthony K.
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Fantastic staff!

James B.
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Outstanding customer service. Super friendly and helped above and beyond. Thank you!!

Michael R. | First Impressions |
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Luke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me. Thanks again! ~Mike R

Nathancharles K.
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Great service with the most friendly staff. Very helpful with the whole process. Even hooked up the trailer!

MICHAEL R.
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Customer did not leave a comment.

Krzysztof D.
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Customer did not leave a comment.

Mark O.
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Luke was helpful and friendly

James G.
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Customer did not leave a comment.

Davidroutt S.
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Customer did not leave a comment.

Matthew F.
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Customer did not leave a comment.

Allison M.
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Customer did not leave a comment.

larry g. | First Impressions |
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Leiann was very personable, helpful and knowledgeable and has a sense of humor as well. She is the best! UHaul should be proud to have her on their team. The entire process of registering for a storage unit was seamless and quick. I have used UHaul vehicles and trailers over the years and have always been satisfied. My new location for moving and storage will be Houghton UHaul Moving and Storage. Thank you!

tudi K.
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I love Uhaul for moving

Tommy T.
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Great staff at this location.Very professional and was hastle free..

Christopher R.
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Customer did not leave a comment.

DIANA O.
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Customer did not leave a comment.

Janie L. | Overall Experience |
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Someone leaked out my moving date info and where I was going. I was in a bad relationship and I didn’t want him to find out any info. He did and I had to get the police involved. I will NEVER do business with You’s again

Steven T.
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The two women inside were very helpful, polite and businesslike. The young man (I didn't get his name) who helped me put the car dolly on the truck did most of the work himself, explained many aspects of the dolly and how to set it up. VERY helpful.

Danielwilliam R.
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Customer did not leave a comment.

Steven K.
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Very helpful. Only issues were caused by me trying online reservations but both employees that helped me on pickup and drop off days were very good and patient in helping to straighten out the confusion.

Matthew V.
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No improvement necessary, my experience was excellent!

Natalie N.
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Customer did not leave a comment.

Neil O.
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Nothing, smooth as silk

DAVID MURPHY G.
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Customer did not leave a comment.

Robert L.
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Very friandly and helpful.

Robert L. | First Impressions |
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Customer did not leave a comment.

Daniel C.
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Not a thing! The pick up went smooth as silk and so did the return. The trailer was clean inside and out.

Raymond P.
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nothing

Lucas N.
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Customer did not leave a comment.

Lourie M. | First Impressions |
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I did call to set it up but then went to the business directly the next day. Apparently, the person I talked to on the phone did not save my reservation. I had very good customer service and got everything arranged at the business.

Ethan h. | Overall Experience |
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Customer did not leave a comment.

Bob M. | Overall Experience |
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Experience was good, however I was charged on June 1 for the unit 11HI which I have already vacated. Next payment was supposed to be for new unit 20QE and scheduled for July 1. Tried calling a couple of times but either no answer or get cut off.

Eric Z. | First Impressions |
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Staff was amazing and super helpful

Tracy I. | Online Move In |
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Customer did not leave a comment.

Brandon M. | Overall Experience |
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Water damage to over half of our unit. Due to lack of Winter maintenance. Was told there was nothing they could do about it.

gail w. | First Impressions |
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Very helpful staff.

mark k. | Overall Experience |
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Customer did not leave a comment.

Craig J. | First Impressions |
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We dealt directly with Team Member Jolena Benson, she was great, answered our questions and was very professional. General Manager Leiann Milison was in the office and contributed to our conversation without being overbearing. As a business owner I want to commend Uhaul on this team

CLIFFORD D. | Overall Experience |
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Very helpful and very courteous

Diana w. | First Impressions |
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Customer did not leave a comment.

james e. | Overall Experience |
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happy

steve G. | Overall Experience |
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Great service

steve G. | First Impressions |
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Great support and customer service p

Jasmine K. | First Impressions |
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Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!

Toivo S. | Overall Experience |
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clean, available, secure, staff friendly and helpful

Anthony B. | Overall Experience |
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Friendly and helpful staff. Highly recommended!

KRIS W. | Overall Experience |
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👍

NICHOLE M. | Overall Experience |
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Very easy to load and unload our thing staff was very nice and helpful

ruth m. | First Impressions |
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Appreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!

James W. | Overall Experience |
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NA

PAUL A. | Overall Experience |
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Well maintained and well lit

James P. | Overall Experience |
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outstanding personnel in Jolene and Lisa

Silvia C. | Overall Experience |
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Every one was helpful & friendly . Thank you

Jennifer B. | Overall Experience |
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Several storage units had damage from water spring 2019. I only used the unit for 9 months, long enough for severe damage to irreplaceable items. Renters insurance will not cover. Black mold too.

nancy s. | Overall Experience |
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Thanks

Amy T. | Overall Experience |
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Standing water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga

Applewood R. | First Impressions |
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Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

Michael W. | Overall Experience |
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Excellent experience Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU. Move out went exactly like I was told

TODD A. | Overall Experience |
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Always friendly staff that is willing to help you. I have had no problems.

Adam K. | First Impressions |
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The staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.

Larry N. | First Impressions |
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What a great team. Professional and courteous, would definitely use them again.

andrea r. | First Impressions |
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I was taken care of right away when I walked in. Friendly staff, highly recommend.

mark k. | First Impressions |
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U-Haul staff was friendly and very helpful.

Charles E. | First Impressions |
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Service was excellent, very helpful.

Stephanie W. | Overall Experience |
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Wonderful transaction

Stephanie W. | Overall Experience |
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Everything was great

todd b. | Overall Experience |
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These guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!

Jake M. | Overall Experience |
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Please have them plow snow more often.

Doug H. | Overall Experience |
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This unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again. Doug

Lisa K. | Overall Experience |
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Awesome.

Wes F. | Overall Experience |
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Great staff, great experience. I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality. Wes

Lisa K. | First Impressions |
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The guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!

ken v. | Overall Experience |
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Good job folks

STEPHANIE C. | Overall Experience |
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I moved out on 11/30/18. The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.

Monica G. | Overall Experience |
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Fantastic staff and customer service..

Patrick V. | Reservation |
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Great experience. Nothing else to add.

richard v. | Overall Experience |
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All great!

dick s. | Overall Experience |
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The unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.

Stephen D. | Overall Experience |
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above covers everything

Ryan N. | Overall Experience |
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Great experience. Staff very friendly and eager to help.

john b. | Overall Experience |
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Awesome!

Kristine D. | Overall Experience |
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There was water on floor but the provided a pallet to place items on.

SUZANNE R. | Overall Experience |
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easy access and clean

Cari l. | Overall Experience |
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I got another lien letter. Please close this account.

Pete D. | Overall Experience |
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What can be said, Facility was very clean and the staff went above and beyond to help me out. The staff should be commended for their great job.

JAMES M. | Overall Experience |
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I was very satisfied with my experience...

Bonnie H. | Overall Experience |
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Clean unit, but there are cheaper options in town. Winter was a problem because they do not keep doors clear of ice, so had to chop my way to the door.

Robert H. | Overall Experience |
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None

mike w. | Overall Experience |
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No issues, everything went exactly as I was told. Excellent experience and I would definitely use this facility again if the need arose.

No reviews have been submitted for this location.

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