Customer Reviews for U-Haul Moving & Storage of Houghton

Rating:

5.0

Very quick and easy move in process. No deposit required and on lock fee were great bonuses as well!

Rating:

5.0

Had light issue and I was helped in determining it was a simple fuse issue in my end and they helped me replace the bad fuses to get everything working so I could be on my way.

Rating:

5.0

All the staffs are just very very kind

Rating:

5.0

Great job

Rating:

5.0

In and out quickly, no problems, friendly.

Rating:

4.0

Truck was not swept out, week before the trailer wasn’t swept out.

Rating:

5.0

Always impressed with the courtesy and helpfulness of the staff at UHaul in Atlantic Mine, MI! Thank you so much.

Rating:

5.0

The staff members are friendly and helpful!

Rating:

5.0

Everyone was great! Friendly, helpful, and efficient. Thanks :)

Rating:

5.0

Wonderful service

Rating:

5.0

Nothing... my experience was at U-Haul Moving & Storage of Houghton was perfect. The staff were super friendly and extraordinarily helpful. When I arrived to pick up my trailer, they had it all cleaned off and ready to go despite it being the middle of a multi-day snowstorm. The trailer had pulled around right by the front office and the staff even hooked it up to my vehicle for me. Highly recommend this location for your UHaul needs!

Rating:

5.0

The team at U-Haul in Atlantic Mine did a great job helping me with my U-Boxes despite difficult winter weather conditions. They were happy to help and able to be flexible with my timeframes for picking up and returning the trailers. They went above and beyond to ensure the safety of the equipment and made my move as seemless as possible given the challenging conditions. Thank you!

Rating:

5.0

Didn’t realize the box door was lock and didn’t know the combination. A slight delay being able to pack the truck until I could get through to the office for the combination.

Rating:

5.0

Very helpful and polite! They were very accommodating!

Rating:

5.0

Luke was extremely helpful!

Rating:

5.0

My experience was the best it could be. Leanne and Jolene were wonderful to work with. They made everything so smooth.

Rating:

4.0

Forgot to open trailer. Filthy dieting had to spray soap and water and brush out before use and dry before use

Rating:

5.0

Thanks guys!

Rating:

5.0

They were very helpful.

Rating:

5.0

Aage is amazing!!! What a helpful and kind person, if it weren't for him, I would have not rented from U-haul for this trip.

Rating:

5.0

Great service & equipment at this location. Staff very helpful and pleasant. Highly recommend!!

Rating:

5.0

staff was awesome, will use again.

Rating:

5.0

We had a great experience. The staff was friendly and we were in and out quickly.

Rating:

5.0

My only problem, was needing to pick up and drop offAafter hours. The Mobile App was having problems and wouldn't complete transaction. I had to to sit and wait 2 hours for the storefront to open. I then rushed to get everything done, so I could bring Truck back during regular hours. 4 out of 5 times I've used the Mobile App I've had issues, other than this time it's resolved itself. It was a hassle but I put up with it. after this issue I won't use it again, it cost me a great deal of time and mental stability. But the folks at this location have always been Top Notch

Rating:

5.0

Met me at the door, unhitched and moved the trailer - all I had to do was get a receipt and drive away.

Rating:

5.0

These guys are really organized. They make it easy to drop off a trailer.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

Very friendly staffs. Probably the kindest Uhaul staffs I’ve ever worked with. Everyone was helpful and welcoming. Very positive experience and I really appreciate it

Rating:

5.0

I continue to go out of my way to use this location. I drive 20 miles, going past 3 or 4 other Uhaul rental locations to visit this location. The main reason is the personal service I get from every employee at this location. Thank You Uhaul!

Rating:

5.0

This is where we have a storage unit...people here are always very nice and friendly....great service!

Rating:

5.0

Great staff

Rating:

5.0

Staff were pleasant, fun, and helpful. It was a real pleasure to rent from this location.

Rating:

5.0

LeAnne was outstanding with all communications with me, she was extraordinarily helpful. I have a much improved opinion of Uhaul because of this last rental experience, the phone agent who set up the rental was great, the Charlevoix service was great, and Atlantic Mine help was great!

Rating:

5.0

Staff was friendly and helpful. No problems at all.

Rating:

4.0

Customer service was great. Super easy to arrange and pick up/drop off times were excellent. Truck has been smoked in a lot (smell) and the rear drivers side tire had low air pressure when we picked it up.

Rating:

5.0

It was not clear if the truck came loaded with gas or not.

Rating:

5.0

It was great. The only thing we noticed was when it was time to fill up the gas tank, the fuel gauge doesn't say which side of the truck has the gas cap like almost every car has. Might be nice to put a sticker on the dash that says it is on the passenger side. It will save somebody some hassle.

Rating:

5.0

The attendant was available at opening hours and had me drop off in minutes. He even unhooked the trailer and stored it by hand.

Rating:

5.0

Wow! Quick and friendly check in/out. Makes getting a trailer so easy!!

Rating:

4.0

This location needs better intake roadway to drop off. It is a very uneven and pot hole area. There isn’t very much room. People were nice and location is great. Just need to work on the drop off and pick up intake and outtake roadway. Would also like a discount for early return. Thank you.

Rating:

4.0

Tried to do the self check in for returning the trailer in the UHaul App, but the app has some bugs that need to be addressed. Took my pics of the trailer, but could not get back to that step in the app.

Rating:

5.0

I don't think you have to do anything. Everyone was very friendly and helpful and had helpful information to make the experience very easy !!!

Rating:

4.0

Roll-up door was hard to open/lock. Door looks like it might be out of alignment. The door Just looked worn out, but will work for my purposes.

Rating:

5.0

Just keep your friendly and professional manner.

Rating:

5.0

The staff is more than friendly and helpful with our move with making appropriate recommendations as to the size of the unit that we now have.

Rating:

4.0

Credited me 50$. Also helped by adding moving blankets to my order.

Rating:

5.0

When dropping off the trailer we called to let them know we were going to be 5 min late. The man working there was very nice and I was very apologetic. He was very professional and waited for us to arrive. Thank you.

Rating:

4.0

I feel the price increases will make it difficult for lower income individuals. For the space it's still comparable for larger cities but not for smaller communities.

Rating:

5.0

Used this location many times. Always a good experience.

Rating:

5.0

Very informative and accommodating

Rating:

5.0

fast pick up and drop off; reasonable rate. Thanks

Rating:

5.0

The young man at the desk was so helpful when my life and rested shot. He sprayed it with a lubricant in used pliers to open my unit for me. I could not have done it without him.

Rating:

5.0

Everything was great and uneventful.

Rating:

5.0

Very helpful. We had damage to the trailer lower hinge and they evaluated it quickly, and it was covered by the insurance and all good. I would suggest to all to buy the trailer insurance. I am super careful and when moving things just happen that normally would not.

Rating:

5.0

Only room for improvement would be to grade gravel drives and improve traffic flow in front of office.

Rating:

5.0

Staff was very prompt, helpful, and friendly. Great experience.

Rating:

5.0

Great. Super straight forward pickup aside from the dolly. Maybe better instructions on that letting us know to go inside, we just assumed it was already in the back of the truck as we were doing pickup during non business hours

Rating:

5.0

Have the gas tank in the truck filled to full, when picked up. My truck's gas tank was only half-full and it's difficult to bring a truck back with a half-full tank.

Rating:

5.0

When I tried to do the return online it wouldn't work. That was frustrating.

Rating:

5.0

Excellent service and staff!

Rating:

5.0

The manager and staff were so incredibly helpful and nice! I have rented a lot of Uhaul products in my life and this was easily the BEST experience I have EVER had!

Rating:

5.0

Great staff, friendly, quick and thorough transaction

Rating:

5.0

Nothing, everything went fine

Rating:

2.0

It shouldn’t be hard for corporate to manage the movement of vehicles to nearby locations where people need them. Luckily I only had to travel 5 miles away this time instead of 90. Still never had a good experience with this company, and to be clear this criticism is more of Uhaul as a whole than any of the singular locations.

Rating:

5.0

Location had to switch out original trailer due to flat. Obtained replacement quickly and we were on our way.

Rating:

5.0

Quick, easy, helpful in every way service

Rating:

1.0

Very rude workers ..and had a drop off within 3 miles yet and to drive 45!!! And charged for it..very rude pick up and drop off workers!!

Rating:

5.0

Only problem was we got the wrong lockbox code, which was easily resolved.

Rating:

5.0

Renting a unit right next to the office ment vehicles were often parked in front of my unit. For the nature of what I had stored this was not an issue but I would have preferred to have better access.

Rating:

5.0

The manager there is very professional and takes this seriously and it shows. Tip top shape -everything!

Rating:

5.0

Had very good customer PR while I rented from them and very helpful staff!

Rating:

5.0

Thank You Leiann and Crew!!! You don't know how big of a help you guy's were. Storage unit was very well kept and doors closed up tightly.

Rating:

1.0

We're not happy with it at all.. kept double locking us out..

Rating:

5.0

Derek was great help

Rating:

4.0

Thanks

Rating:

3.0

My biggest issue was after paying a years worth of storage they didn’t prorate the final month of use so I paid for nearly a full month of non use. There were times when snow removal plowed big mounds of snow in front of my doors making access a problem

Rating:

5.0

Staff was extremely polite and helpful.

Rating:

3.0

Only average because I been sick in the hospital and was ran over by a vehicle couldn't work to pay up to date on my bill kinda ignorant about it I'm missing lots of stuff out of my unit yes I was able to settle for 50 dollars but my dad past away left me few things it was missing but nobody seems to know we're it went or will give me answers Jesse Schutz 1-906-275-9379 feel free to call me

Rating:

5.0

Thank you so much for working with us from 9 hours away. We just needed the unit for a short time to store college dorm items Until the next move. The Atlantic Mine staff was great to work With! Thank you!!

Rating:

5.0

Great experience each time I use Atlantic mine, mi. The only thing that bugs me is I paid for storage on 3/27 & moved out 4/2. I paid for the whole month, but get 0 back. Storage should b pro rated when you give notice that u r moving out …

Rating:

5.0

Great.

Rating:

4.0

move-out date was a month earlier, after notification to u-haul was made.

Rating:

4.0

Everyone was always friendly and helpful.

Rating:

5.0

All of the 6 or so workers I encountered in the past year at the Atlantic Mine Uhaul were nice, competent and did their jobs well. They've done well hiring good people and keep their units well plowed out even in middle of U.P. winters.

Rating:

5.0

The customer service at the Atlantic Mine branch is excellent. The manager and the employees I worked with were so helpful and polite.

Rating:

5.0

The staff were incredibly helpful and great to work with.

Rating:

3.0

Bill's were sent with barely any time to get them there on time. For many people who receive social security the majority do not get paid on the 3rd of each month, as a result of this I was charged several late fees.

Rating:

5.0

Great job Great people

Rating:

5.0

Great job

Rating:

5.0

Excellent moving experience Thank you sooo much for all of your patience & assistance 😁

Rating:

5.0

All the staff were extremely helpful

Rating:

3.0

Moving in and of itself can be stressful and sometimes a frustrating experience. In many instances we are in a hurry as we only have a small window of time to bring or retrieve items from the storage unit. Unfortunately, on more than half of my trips to the facility, I had to ask the employee to move their vehicle as it was parked in front of my unit. In some cases the employee was working with another customer which added to my wait time. I asked that the staff be advised to not park in front of my unit which helped for only a short time. Please have the employees park in an area that will not impact access to the units. It will be appreciated by future renters. Thank you -

Rating:

5.0

Thanks

Rating:

2.0

Storage unit leaked. Items were damaged.

Rating:

5.0

Great job

Rating:

4.0

The staff was unbelievably helpful at all times. They went out of their way to help me. The only drawback about my experience was with pieces of broken glass near the door to the unit, and the storage garage door was difficult to use at time. In regard to the door, I was helped with it by staff. Regarding the glass, I never brought it to their attention.

Rating:

5.0

LeAnn and her crew were extremely helpful & courteous. I greatly appreciated their excellent service!

Rating:

5.0

Staff went above and beyond in all ways. I would recommend this uhaul to anyone needing a truck or storage space. Nice people.

Rating:

5.0

I was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !

Rating:

5.0

It was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.

Rating:

4.0

Move out instructions could be more clear but Tyler was very helpful when it came to moving out

Rating:

5.0

Everyone at the facility were great

Rating:

5.0

Thanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.

Rating:

5.0

No problems Staff contacted me when a unit became available.

Rating:

5.0

Office staff was super friendly and helpful.

Rating:

5.0

Great place..answered phone themselves..no robots..really helpful

Rating:

5.0

Great Job

Rating:

5.0

Great service, as always

Rating:

5.0

Great service very friendly.

Rating:

5.0

When my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.

Rating:

4.0

Good

Rating:

5.0

The staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.

Rating:

5.0

Leann always thinks of the customer first and she is very easy to work with!!

Rating:

5.0

Great experience, only left because I needed a company that allows car storage.

Rating:

5.0

Luke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me. Thanks again! ~Mike R

Rating:

5.0

Leiann was very personable, helpful and knowledgeable and has a sense of humor as well. She is the best! UHaul should be proud to have her on their team. The entire process of registering for a storage unit was seamless and quick. I have used UHaul vehicles and trailers over the years and have always been satisfied. My new location for moving and storage will be Houghton UHaul Moving and Storage. Thank you!

Rating:

2.0

Someone leaked out my moving date info and where I was going. I was in a bad relationship and I didn’t want him to find out any info. He did and I had to get the police involved. I will NEVER do business with You’s again

Rating:

4.0

I did call to set it up but then went to the business directly the next day. Apparently, the person I talked to on the phone did not save my reservation. I had very good customer service and got everything arranged at the business.

Rating:

4.0

Experience was good, however I was charged on June 1 for the unit 11HI which I have already vacated. Next payment was supposed to be for new unit 20QE and scheduled for July 1. Tried calling a couple of times but either no answer or get cut off.

Rating:

5.0

Staff was amazing and super helpful

Rating:

1.0

Water damage to over half of our unit. Due to lack of Winter maintenance. Was told there was nothing they could do about it.

Rating:

5.0

Very helpful staff.

Rating:

5.0

We dealt directly with Team Member Jolena Benson, she was great, answered our questions and was very professional. General Manager Leiann Milison was in the office and contributed to our conversation without being overbearing. As a business owner I want to commend Uhaul on this team

Rating:

5.0

Very helpful and very courteous

Rating:

5.0

happy

Rating:

5.0

Great service

Rating:

5.0

Great support and customer service p

Rating:

5.0

Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!

Rating:

5.0

clean, available, secure, staff friendly and helpful

Rating:

5.0

Friendly and helpful staff. Highly recommended!

Rating:

5.0

👍

Rating:

5.0

Very easy to load and unload our thing staff was very nice and helpful

Rating:

5.0

Appreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!

Rating:

4.0

NA

Rating:

4.0

Well maintained and well lit

Rating:

5.0

outstanding personnel in Jolene and Lisa

Rating:

5.0

Every one was helpful & friendly . Thank you

Rating:

1.0

Several storage units had damage from water spring 2019. I only used the unit for 9 months, long enough for severe damage to irreplaceable items. Renters insurance will not cover. Black mold too.

Rating:

4.0

Thanks

Rating:

1.0

Standing water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga

Rating:

5.0

Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

Rating:

5.0

Excellent experience Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU. Move out went exactly like I was told

Rating:

5.0

Always friendly staff that is willing to help you. I have had no problems.

Rating:

5.0

The staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.

Rating:

5.0

What a great team. Professional and courteous, would definitely use them again.

Rating:

5.0

I was taken care of right away when I walked in. Friendly staff, highly recommend.

Rating:

5.0

U-Haul staff was friendly and very helpful.

Rating:

5.0

Service was excellent, very helpful.

Rating:

5.0

Wonderful transaction

Rating:

5.0

Everything was great

Rating:

5.0

These guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!

Rating:

5.0

Please have them plow snow more often.

Rating:

4.0

This unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again. Doug

Rating:

5.0

Awesome.

Rating:

5.0

Great staff, great experience. I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality. Wes

Rating:

5.0

The guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!

Rating:

5.0

Good job folks

Rating:

5.0

I moved out on 11/30/18. The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.

Rating:

5.0

Fantastic staff and customer service..

Rating:

5.0

Great experience. Nothing else to add.

Rating:

5.0

All great!

Rating:

4.0

The unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.

Rating:

4.0

above covers everything

Rating:

5.0

Great experience. Staff very friendly and eager to help.

Rating:

5.0

Awesome!

Rating:

5.0

There was water on floor but the provided a pallet to place items on.

Rating:

5.0

easy access and clean

Rating:

3.0

I got another lien letter. Please close this account.

Rating:

5.0

What can be said, Facility was very clean and the staff went above and beyond to help me out. The staff should be commended for their great job.

Rating:

5.0

I was very satisfied with my experience...

Rating:

4.0

Clean unit, but there are cheaper options in town. Winter was a problem because they do not keep doors clear of ice, so had to chop my way to the door.

Rating:

3.0

None