Customer Reviews for U-Haul Moving & Storage of Houghton

843 reviews

46705 State Hwy M26   Atlantic Mine, MI 49905

(906) 523-2534

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(906) 523-2534

46705 State Hwy M26
Atlantic Mine, MI 49905

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE DANIEL C. 
Rating:
3.0

Moving in and of itself can be stressful and sometimes a frustrating experience. In many instances we are in a hurry as we only have a small window of time to bring or retrieve items from the storage unit. Unfortunately, on more than half of my trips to the facility, I had to ask the employee to move their vehicle as it was parked in front of my unit. In some cases the employee was working with another customer which added to my wait time. I asked that the staff be advised to not park in front of my unit which helped for only a short time. Please have the employees park in an area that will not impact access to the units. It will be appreciated by future renters. Thank you -

mike j.  |  Overall Experience 
Rating:
5.0

Thanks

Dale L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSTY F. 
Rating:
4.0

Customer did not leave a comment.

Ross S. 
Rating:
5.0

You are doing a great job and we really appreciate having this location available with all the different size vehicles.

Vickie S. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
2.0

Storage unit leaked. Items were damaged.

Cathy H.  |  Overall Experience 
Rating:
5.0

Great job

DARREL H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES HARVEY L. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Cameron B.  |  First Impressions 
Rating:
3.0

Truck was too big, but it was the only "local" truck available. Others of the correct size sat for the weekend unused. Also they were not able to split my payment between credit cards like I requested.

Arne H. 
Rating:
5.0

thank you

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Dayton G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY F. 
Rating:
5.0

Nothing - everything was great - wonderful customer service!

Kathee D. 
Rating:
5.0

Customer did not leave a comment.

cheryle S. 
Rating:
5.0

Customer did not leave a comment.

DARNISHIA LASHAL S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

They are so much focused on customer service Otis amazing - all employees work very hard to make your experience the best it can be

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

DALE JONATHAN S. 
Rating:
5.0

I interacted with 5 different employees and ALL of them were service-oriented, friendly and accommodating.

Darnishia S. 
Rating:
5.0

Great folks at Atlantic Mine. Always great service from Derek.

LEONARD J. 
Rating:
4.0

Great help getting my trailer ready.

RUSTON A. 
Rating:
5.0

Customer did not leave a comment.

Geeta k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Great experience.

WILLIAM JAMES S. 
Rating:
5.0

The staff at the U-Haul pick up location was excellent. I could not have asked for them to be more helpful and knowledgeable

jenifer M. 
Rating:
5.0

More vans

Kai W. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

I was charged double the daily rate and double the safe move rate because I returned the truck 1/2 hour late on the same day I picked it up. In the future I'll make sure to reserve the truck for 24 hours even if I plan on returning it the same day.

Thomas B. 
Rating:
5.0

Excellent. Will be back next week for a local truck rental and for an one-way truck rental in a couple of months. The staff has been outstanding in helping for our move.

William S. 
Rating:
4.0

Customer did not leave a comment.

Frank H.  |  Overall Experience 
Rating:
4.0

The staff was unbelievably helpful at all times. They went out of their way to help me. The only drawback about my experience was with pieces of broken glass near the door to the unit, and the storage garage door was difficult to use at time. In regard to the door, I was helped with it by staff. Regarding the glass, I never brought it to their attention.

Brenda N.  |  Overall Experience 
Rating:
5.0

LeAnn and her crew were extremely helpful & courteous. I greatly appreciated their excellent service!

Debra A H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jillian F. 
Rating:
5.0

Customer did not leave a comment.

HEATHER DAWN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

Gina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Staff went above and beyond in all ways. I would recommend this uhaul to anyone needing a truck or storage space. Nice people.

Christine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Service was very good. There was just a bit of confusion around the process of getting the vehicle. Staff were very nice about alleviating our confusion.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

joe b.  |  First Impressions 
Rating:
5.0

Stay kind.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

JAMES LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

I was able to return the trailer a day early, on a Sunday, with no hassle and no extra charge! Also a different location than originally scheduled. Thanks to the guy in Atlantic Mine (never got his name) for making it super easy!

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Renee E. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Cora T. 
Rating:
5.0

Everything was great! No complaints. The staff were very helpful.

Michael N. 
Rating:
5.0

The staff was wonderful !

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The cleanest and most accommodating UHaul we have ever used! I was concerned that I had to drive 50+ miles extra for this drop off. The manager, however, made the inconvenience minimal.

THEODORE D. 
Rating:
5.0

Luke, Derek, and Tyler are excellent to work with, always going above and beyond to make sure that the experience is as smooth as possible.

Krista F. 
Rating:
5.0

Very good customer service.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

TODD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

We received excellent assistance dropping off our equipment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

I was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !

RICK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Easy fast efficient drop off. Employee did a great job.

Timothy S. 
Rating:
5.0

Customer service at this location is impeccable. The best customer service that I have ever received. Definitely recommend this location to friends and family and coworkers and probably strangers too.

Teresa R. 
Rating:
5.0

Customer service at this store is absolutely impeccable! They right the wrongs of the national uhaul chain. I will definitely be using this store for any and all of my moving or storage needs.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

We have already recommended the uhaul Atlantic Mine. So friendly, clean and organized. Leiann was so awesome and addressed every question and concern. She thoroughly explained the vehicle and process. Their facility is immaculate.

Marilyn P. 
Rating:
5.0

It was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.

Applewood R.  |  Overall Experience 
Rating:
4.0

Move out instructions could be more clear but Tyler was very helpful when it came to moving out

Jacob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Everyone at the facility were great

Vernon L.  |  First Impressions 
Rating:
5.0

It would be great if uHaul corporate customer service was as kind and helpful as the employees in Houghton, MI. We had our order messed up due to uHaul's failure to provide us with correct equipment. The employees in Houghton were very helpful in trying to get the problem fixed. Unfortunately there was no way to fix the problem due to corporate services being rude, unwilling to listen, and being sent to 5 different people only to have no resolution. I appreciate the kindness from the Houghton uHaul. If it weren't for them, the experience would've been utterly ridiculous and disastrous. Unfortunately, their great service still leaves me with refusing to do business with uHaul ever again.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

RONDA LEE D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
2.0

Pretty positive I got charged an extra 50 dollars out of no where and the lady who checked my truck in refused to explaine anything to me. I have rented from this location for 3 years and I won't go back I'll pick one of the other 10 around town to go to because I can not afford to be ripped off 50 bucks every time I use uhaul. Thanks.

Zakary Y. 
Rating:
5.0

Great service and a great product/price

Sean J. 
Rating:
1.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Amysue B.  |  Overall Experience 
Rating:
5.0

Thanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.

cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

No problems Staff contacted me when a unit became available.

thomas s.  |  First Impressions 
Rating:
5.0

Justin and Ben helped us move. They were very friendly, efficient, and took good care of our belongings and walls. I would definitely recommend them and use them again! They were great!! The price was also very fair.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

Jill P. 
Rating:
4.0

Customer did not leave a comment.

Mitchell C. 
Rating:
5.0

Office staff was super friendly and helpful.

Patricia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Brennan H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP JOHN C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
5.0

Customer did not leave a comment.

Katherinegrace T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Leiann and her staff were terrific! I made the reservation and called to confirm that she would have the trailer I requested in stock because we were driving eight hours to get it. She confirmed she would (versus the national reservation system telling me I would be notified three days ahead of time - when I would already been at my destination and potentially being left hanging). She was patient when we pick some supplies early, too. Would HIGHLY recommend this pick up location!

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

Skylar P. 
Rating:
5.0

No comment

PETER M. 
Rating:
5.0

I had no issues and was extremely satisfied with my whole experience!!!

kate B. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Can't think of anything. All good

JAMES D. 
Rating:
5.0

Great place..answered phone themselves..no robots..really helpful

Susanna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD D.  |  Overall Experience 
Rating:
5.0

Great Job

DARREL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bernard l.  |  First Impressions 
Rating:
5.0

Great service very friendly.

DARREL H.  |  First Impressions 
Rating:
5.0

The staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.

mary s.  |  First Impressions 
Rating:
5.0

Leann always thinks of the customer first and she is very easy to work with!!

Tim K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM H.  |  First Impressions 
Rating:
5.0

Luke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me. Thanks again! ~Mike R

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!

Jasmine K.  |  First Impressions 
Rating:
5.0

Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.

Applewood R.  |  First Impressions 
Rating:
5.0

Service was excellent, very helpful.

Charles E.  |  First Impressions 
Rating:
5.0

Great experience. Nothing else to add.

Patrick V.  |  Reservation 
No reviews have been submitted for this location.

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