Customer Reviews for U-Haul Moving & Storage of Houma

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Houma

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kevin B. on

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Possibly the use of dollies for the truck.

doug T. on

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Location is clean well organized and staffed with friendly people that made the experience quick and easy. I would definitely work with these folks again.

Donald B. on

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Customer did not leave a comment.

Tina S. on

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Friendly fast service

Mary B. on

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Erica P. on

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The lady who helped me is amazing. I’ve rented there exclusively for a few years because of her. I can’t remember her name but she has blonde hair and is truly the nicest lady and is exceptional with her customer service!

Aaron B. on

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bobby F. on

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Southdown P. on

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Jardine W. on

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Coffee while waiting would be nice

Franleamsi L. on

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Double charged never informed of second charge terrible over the phone service

hazel M. on

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Please make sure when the unit is returned on time, to document it soon to avoid confusion for another employee calling for the return of the unit. We were surprised how reasonably priced our rental was. Thank you, we’ll be repeat customers!

Tara L. on

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Fantastic customer service!!!

SUZANNE S. on

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Customer did not leave a comment.

jeannie c. on

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New facility, great location, clean equipment/truck, professional and courteous staff.

John Ross P. on

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Just the computer wouldn’t load a drop off location and even tho we left it open to drop it still put me a 100 miles away and would have charged me if the drop off guy wouldn’t have been as cool as he was

jeannie C. on

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Louis B. on

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cal H. on

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It took an hour and twenty minutes for them to find a way to run my credit card because the "computers were down" nation wide. I was informed that this is a routine occurrence. I told them that I might need the trailer for 2 extra days. They assured me that I would not be charged for the extra days if I brought it back earlier. I was required to pre-pay for the extra days. With all of the above said, it was apparent that the problems were ot the fault of the pick up location. Thay went out of their way to try and assist me. The problem was that they could not get help from corporate.

Patrick T. on

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Krissy L. on

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The truck I paid for should have never been rented. It was wrecked on every side and it’s transmission skipped the whole time. To top it off the staff was not helpful they just hand me my keys and that was it. My experience with Uhal is usually your truck is ready and an employee walks out to assist you this was not the case. I spent 10 minutes just looking to find the truck I had keys to. Later I found out that the horrible service I received was from the store manager!!! Never again

John E. on

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Nathan M. on

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nothing, everything was great.

Carolyn E. on

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Great service.

terrance C. on

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Nothing customer service was great

Michael B. on

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Employees at location not familiar with job or U-Haul software.

Kathy S. on

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terrance c. on

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Customer service was great at the houma location. Would definitely recommend to family and friends

Hansen N. on

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latasha W. on

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Laura S. on

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The entire app for truck sharing is totally missing the mark. I arrived 15 minutes early and it took 25 minutes to leave in truck. The person getting my approval with uhaul took 3-5 minutes to reply to each message I sent when trying to check in. Upon returning the app would not allow me to check the truck in. I tried to do it online as well. When calling customer service the lady was rude and very unhelpful. I will never use uhaul again.

crystal b. on

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Thanks everyone

Jennifer J. on

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Teresa S. on

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Thank you, Dawn for taking care of me!

Glenn E. on

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Trina M. on

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Dwaun D. on

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donald b. on

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Very courteous staff. Very helpful.

Nathan M. on

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Great people and place.

Michael J. on

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The Workers were so helpful and made everything easy and simple. Great Staff and facility.

ALLEN T. on

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Very well run and excellent staff!

Sherry P. on

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Dawn and the manager made sure I was taking care of in a timely manner the place is beautiful I feel comfortable about my things being there

Pamela V. on

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Great job!😁

Brittany M. on

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Excellent service

shawn o. on

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Clean, friendly and convenient.

Mary H. on

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None

Cherell F. on

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She was very good & our spoken . I would refer plenty to Uhaul

Nathan M. on

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The personel were great to work with and made us decide we needed a mini storage too. Just wish they had a lift truck tail gate one on site. At 64, a little rough bringing heavy items up the ramp.

Clifford F. on

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The Customer Service person I dealt with was friendly and knowledgeable about the U-Haul products and services. It was a very good experience. Thanks!