Customer did not leave a comment.DONAVON B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Houma
Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chiffon R.
Customer did not leave a comment.Janette M.
I was very pleased with my unit.TEMYKA M. | Overall Experience
Quit putting False readings on mileage and gas along with over charging for falsified reasons. Be more honest!Tyler V.
I replaced the gas and still got charged $18 for fuelDarleen C.
Customer did not leave a comment.kennith v. | First Impressions
Customer did not leave a comment.Eartha S. | Online Move In
Customer did not leave a comment.Jeffrey M. | Overall Experience
the gentleman that checked us in was very rude to the customer he served before us. he was very uncooperative and did not want to help her. he also was very rude when a part of her reservation, she asked about her dolly that she requested and he very rudely said we don't have it and she asked why she didn't receive a call letting her know a part of her reservation wasn't going to be able to be accommodated and he again very rudely responded â€œwe don't know what you reserveâ€ which i don't believe could be true because when i made my reservation i got a call saying the appliance dolly was unavailable. over all the customer service was non existent. he was very rude and not nice. i get it that you don't always want to be at work especially early in the morning but every customer he served from the time i was there was very nice and no one was having issues. just him.Cissell E.
Customer did not leave a comment.Russel R.
Customer did not leave a comment.George H.
No issues.William B. | Overall Experience
Worse customer service from store managerMosunmola E.
Customer did not leave a comment.Michelle G.
Price were good at first but in less than a year prices increased twice After hurricane ida hit our unit looked ok but once we were really able to look through our unit several boxes were damaged to due water coming in and since we didn’t have the insurance we were not able to make a claim.Andy V. | Overall Experience
Customer did not leave a comment.Shawn S.
Check the vehicles better. Our truck had the check engine light come on 20 miles into our 2500 mile journey.David D.
Customer did not leave a comment.Clifford W.
Your employees that took care of my need for rental and returning the vehicle were great. Thankyou. Keep up the great job they are doing for the customers.Vera P.
The general manager is not people friendly charged me for a truck that was having transmission problemsTelisa C.
After spending a week scheduling a rental, on the day of pickup they tell me that I have to pay for an unpaid balance from some relative of mine had from 4 years ago. This was not my bill but I was blackmailed into paying it if I wanted to get the truck that had been reserved for me. I had already committed to $2,400 in labor for the move and had no choice but to pay it. I left the store feeling that I had just gotten really f#*cked over. No mention was made of this ahead of time. Very bad customer relations. I don't appreciate having to pay for someone else's bill. I look for another company to rent from next time.Mike S.
Customer did not leave a comment.amon H.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.PATRICK R.
Very friendly, clean,well maintained and one of the biggest u haul rental yards I have seen yetTOMMY G.
They did not have the truck I Reserved for pick up. I had to go with a smaller truck and trailer that coast me more then what the one truck would have.Steven C.
Customer did not leave a comment.Francis R.
These two young young men were really hard we truly appreciate them we recommend them anytimeborny L.
Customer did not leave a comment.Kiharia H.
Customer did not leave a comment.Krischell S. | Overall Experience
Customer did not leave a comment.William L. | First Impressions
Customer did not leave a comment.Scott A.
The truck that was rented was dirty on the inside and outside. Windshield was full of bugs. The air conditioner was not maintained, therefore not working. Drove in 110 degree heat index with windows down. Very miserable and no truck was replaced for it. Should credit customers for gas in tank over what was rented. The gas tank was 1/8 of a tank. Returned with over a half. I should be refunded the difference considering the cost of gas.Candace C.
I found the employees to be not very helpful and not very attentive to me as a paying customer. I was uncomfortable and I'll choose another location next time around.Stanley W.
Very satisfyingDavid R.
At the current moment I can't really think of anything that would better the service I received. The location I dealt with were exceptional. Friendly and awesome customer serviceJonathan D.
Customer did not leave a comment.Christelle S.
Reserved a 15' truck for local use. When I showed up 15' trucks were onsite but all keys were in the drop box and associates could not open the box so I was provided with a 20' truck for the rental of a 15' truck. No big deal just needed the smaller truck for the smaller size.Philip C.
Used the app to rent a 9 foot van and per the app's instructions, I went to the clerks and asked for the key and they treated me like I was stealing the van. Next, the drivers rear tire was flat so I asked Garrett if he could put air in the tire, he proceeded to help 2 other customers who just drove up. 45 minutes later, I'm leaving the facility. I'll never use that location again!Gregory T.
Customer did not leave a comment.Cheri H.
Very helpful during a rainy dayMark B.
Customer did not leave a comment.Dennis L.
We were charged extra miles but that was not correct. When we placed the order for the truck it was from Youngsville, La to Houma, La. BUT our pickup location was changed by UHaul to Crowley, La to Houma, La and we were charged the extra mileage from Crowley to Youngsville, La. THIS LOCATION COULD NOT MAKE THE CORRECTION.Lawrence A.
Customer did not leave a comment.chuckie E.
Nothing reallyJanette B.
Great people. Willing to help. Always in and out quickly and never a problem. Thanks to all of them. Moving made easierDENNY H.
Not nothingIone M.
The truck broke down upon arrival at the Furniture Store. II immediately called them due to the fact the transmission was stuck in reverse. I was told to call roadside assistance. Beware it's a joke. Be prepared to be aggravated with no discount applied after being stuck in the middle of the parking lot. Blocking the whole entrance and several customers in. Finally my friend decided to look under the truck and discovered that the shift cable had came off. He put it back on and after several hours we were on our way back. I was told they would make an adjustment to the cost. But just like the truck that promise was broken as well. BewareMorris W.
Customer did not leave a comment.Cayla C.
Customer did not leave a comment.URSALA W.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Rocio L.
Checkout was fast and efficient.Herbert B.
Brought the tire to the attention of the worker, he was amazed that the tire made the trip.justin C.
FriendlyRose Marie W.
This is not the responsibility of the location but of corporate. I feel it should be made known in advance if a location can participate in the after hours equipment return on the UHaul website or app. I believe that is what the issue was for me when I tried to return a trailer last night. No way to secure the trailer...? ( Had to wait until morning opening hours to return ). The only clue that it isn't going to work is the "continue" button is grayed out preventing the completion of a return. Both UHaul locations (staff), pickup & return, are awesome.Mary S.
Customer did not leave a comment.Allyson P.
You need to treat your coustomers with a little more respect, also on our visit every one we spoke to as we were leaving felt like they were being cheated and taken advantage ofjoe C.
Customer did not leave a comment.noel B.
Customer did not leave a comment.Tara T.
Maybe you could get a competent manager at this location.Maurice P.
Service was great, cannot think of anything that needs changing.Brad H.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.Thomas R.
Employees did nothing wrong but that rate I was promised and what I got were two different thingsSean M.
Customer did not leave a comment.George H.
Very friendly and very well informed. Excellent service. Mrs Darlene Bergeron helped me personally.MICHAEL B.
Customer did not leave a comment.Rodney B.
Just keep up the good work. Good customer service and good prices and quality clean products will keep myself family and friends will return.Dean B.
Staff very friendly. Easy fast quick service.steven I.
Customer did not leave a comment.Christopher L.
Don't send me a text at 7:30am on a Saturday!!! Also don't charge me twice for one days use.BRANDON S.
Customer did not leave a comment.Darlene N.
Customer did not leave a comment.Catherine H.
The equipment was clean but had a strong smoke smell from cigarettes. Also one of the reverse lights were out.Toby R.
Nothing wrong with the location or the people but the price was more than double from the rate I paid 2 weeks ago! Navarre to Houma was $66 dollars plus tax...Houma to Navarre was $135 plus tax. I understand the price of fuel has gone up but the was a simple motorcycle trailer.Mark P.
Everything was ok but had old food in glove box it stunk very badMAXIE D.
No issues at all.Jason S.
All was just fineCharles B.
Customer did not leave a comment.Mona H.
Nothing. Simple process.Marion L.
Customer did not leave a comment.Kristyn K.
I would recommend that the contact person at the purchasing desk always ask the individual if they would need a loading ramp for the move as first-time individuals may not realize that the 10 feet truck has none. I was told about this size for loading a freezer, yet I discovered afterward there was none, and I had to pay the rental for a second truck at the cost of 2 trucks for my move. Otherwise, the business is very courteous.Albert T.
Great service! I would rent again if I ever neededAmanda E A. | Overall Experience
Acknowledge the customer it lets them know you appreciate them choosing you. Also it's common courtesy in business.Arleen C.
Customer did not leave a comment.Rebecca H. | Overall Experience
Just do what you are doing now . I was a very satisfied customer. Thank youBridgette T.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Charles W.
Rented a 20â€ truck. The back end was a tad bit dirty, like it hadn't been cleaned. But overall besides that I'd rent it again.Amanda A.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Randall W. | Online Move In
Customer did not leave a comment.Carl B.
Customer did not leave a comment.ZAKARIYA M.
.brandon p. | Overall Experience
Customer service was far too slow when we had a roadside emergency.Brad B.
Customer did not leave a comment.ROBERT H.
Drivers door wouldn't close. Hole in the top of the box bed cargo could have gotten wetJoey Y.
Good price an companyRuben R.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Michael B.
The truck had a blown tire that Set me back 3 hours on our move! The truck was not inspected well,good thing I got the road side assistance!Brian A.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Davy B.
Figure out how to handle change of plans better. Didn't drive nearly as far as I estimated and got charged by the mile. Paid for 300 miles I didn't use. Not pleased at all.Wesley B.
The truck ran well and was visibly good (externally), but the interior smelled like someone had been smoking a pack-a-day for the truck's life! I had to wipe the haze off the windshield, and it was the orange sticky residue that tobacco smoke leaves. There were also lots of crumbs and debris in the console and cupholders from the previous drivers. I hate to complain since getting a truck that is allowed to actually haul a trailer is hard right now, but a bit of wipe down and vacuum would go a long way.PATRICK R.
Nothing I can see. Everything was great!John S.
Customer did not leave a comment.John R.
Customer did not leave a comment.robert p. | First Impressions
Did an excellent jobCraig B.
No issues during my need of storage. The only issue was the last day I used the facility to get my belongings was there was an alarm going off and on. Had to prop the side door to remove my belongings because the auto doors didn’t work. I assume because it is a security measure. Grateful that my belongings didn’t get destroyed due to Hurricane Ida.Michele L. | Overall Experience
A manager is no good if they care not customemiguel G.
Customer did not leave a comment.Calvin V. | Overall Experience
Customer did not leave a comment.Anthony R. | First Impressions
My door was very hard to closeTimothy E. | First Impressions
I would use U-haul again.Barney C. | Overall Experience
Customer did not leave a comment.Tiffany L. | Overall Experience
Only thing I don't think that I should pay full amout of monthly rent when I was able to get out of the unit 3 days into the month I just paid. It should be rated by days used for that month and get refunded for the rest of the days I was out for.. I think that would help for uhaul to get more business !! I paid $129,95 for the unit and I was was out on the 3rd day after Uhaul charged my card !!Chris N. | Overall Experience
I rented a outside unit on Monday decided to move stuff Tuesday I pull up I have a red pad lock so I use the intercom and a male voice seemed confused to what I was asking so I walk to the lobby the young lady says someone will remove the lock not sure why it’s on there it’s an hour later I m still sitting with a red padlock and a trailer full of stuff anyway at $23 an hour my boss hates uhaul I love yallJohnny B. | First Impressions
Perfect!Jennifer F. | Online Move In
Customer did not leave a comment.Dawn L. | Overall Experience
Water damage from hurricane ida ruined some clothes and furniture.Tucker M. | Overall Experience
Everyone was very knowledgeable and well spoken. My visit was very enjoyable. Thank you.Lisa B. | Overall Experience
Customer did not leave a comment.Elaine M. | First Impressions
Helpful and kinda very clean. Understanding to my needsStar O. | Overall Experience
Customer did not leave a comment.JESSIE D. | Overall Experience
Customer did not leave a comment.Heidi B. | First Impressions
Customer did not leave a comment.CHERI P. | Overall Experience
Customer did not leave a comment.Angelle B. | First Impressions
Since hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaulChristy D. | Overall Experience
Customer did not leave a comment.Laura C. | Overall Experience
Customer did not leave a comment.ANGEL V. | Overall Experience
Manager is an unbelievable jerk. Rude, crude, sad. He’s a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.Julie J. | Overall Experience
Just don’t like when the lock was changed and I wasn’t notifiedMelissa W. | Overall Experience
Customer did not leave a comment.Tonya A. | First Impressions
I am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I’ve ever had at a very trying time of my life. I was blessed.DONALEEN C. | First Impressions
Customer did not leave a comment.Nicole D. | Overall Experience
Customer did not leave a comment.Teresa M. | Overall Experience
My storage number was 1675 and the roof had leaked prior to hurricane ida and I’ve tried making a claim and went back in forth with the insurance and office personal. Insurance told me to take it up with the office and the office handed me a pamphlet to call the insurance. I’ve even gotten intouch with the previous owner of the same storage from 2 yrs prior to me having it and they had the same issue. The facility now needs a lot of maintenance and roof issues, and that particular storage should have never been reissued until that leak was fixed .William R. | Overall Experience
Customer did not leave a comment.Mitzi H. | First Impressions
Customer service and accommodations exceeded my expectations.Angela D. | Overall Experience
Customer did not leave a comment.Angelle J. | Overall Experience
Customer did not leave a comment.Jennifer L. | Overall Experience
Customer did not leave a comment.KAYLA S. | Overall Experience
Customer did not leave a comment.ROBERT M. | Overall Experience
Customer did not leave a comment.ANNETTE P. | Overall Experience
Mr Darlene was very professional as well as helpfulRonald S. | Overall Experience
Staff was wonderful. Top notch center.Yvette D. | First Impressions
The only complaint I had is that I was made to pay for my lock twice. I paid for it when I originally got the storage and then got charged for it again when I made my first payment. Other than that it was a pleasant experience.Anthony C. | Overall Experience
Customer did not leave a comment.ROBERT M. | First Impressions
Very nice and friendly staff !!Chris N. | First Impressions
Customer did not leave a comment.Donna L. | First Impressions
Customer did not leave a comment.Johnny B. | Overall Experience
The staff was very helpful and friendly.Chris N. | First Impressions
I had a few issues in the beginning but eventually got it all worked out. They need more workers in the office because when you go in needing something it takes forever!SAMANTHA T. | Overall Experience
Customer did not leave a comment.Becky B. | Overall Experience
This was my first time using a storage facility but I would not hesitate to use this location again! The staff were courteous and helped make the experience seemless.Kristi D. | Overall Experience
Customer did not leave a comment.jennifer m. | Overall Experience
The only problem I have is that I have to pay for the whole month and it isn't prorated for when I leave. I was charged 21st each month and that's fine but I moved out on the 1st and you're able to rent it to someone else and it's like uhaul gets double rent for those amount of days. I shouldn't have to pay for the days I'm no longer using it and moved out. That is my only complaint. Thank you.amy a. | Overall Experience
Thank you great year of service staff security and cleansesQuinta G. | Overall Experience
Customer did not leave a comment.Joshua A. | Overall Experience
Customer did not leave a comment.Toni R. | First Impressions
I think it’s silly that you have to pay for 24 hour access especially for each unit you have. Maybe just provide an explanation for this charge and people might understand.Jeffrey M. | Overall Experience
Customer did not leave a comment.Delvin P. | Overall Experience
The cleanliness of the facility is what really drew me in.Delphanie C. | First Impressions
Customer did not leave a comment.LEOPOLD L. | First Impressions
Customer did not leave a comment.Derek H. | Overall Experience
Customer did not leave a comment.Brennan N. | First Impressions
Customer did not leave a comment.Adele G. | First Impressions
Customer did not leave a comment.Todd B. | Online Move In
I Was very Satisfied with my storage, secure and well lit. I would recommend U-haul to every oneTerry F. | Overall Experience
Good service and quality storage units .Great customer service .Catherine W. | Overall Experience
Customer did not leave a comment.Micheal r. | First Impressions
Customer did not leave a comment.Gail L. | First Impressions
I'll will rent again when I need toJASON B. | Overall Experience
Customer did not leave a comment.Braeana W. | First Impressions
Customer did not leave a comment.Donna L. | Overall Experience
Customer did not leave a comment.Eric N. | First Impressions
Customer did not leave a comment.Rona L. | Overall Experience
We had no problems at all with this facility. We would have preferred to have stayed with this U-Haul facility but we needed two large units and you all were already booked solid. We would definitely call you first if we ever need storage again.Cynthia P. | Overall Experience
Customer did not leave a comment.Tori L. | First Impressions
Very nice layoutRonald S. | First Impressions
Love the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaulJoshua P. | First Impressions
Customer did not leave a comment.Connie O. | Overall Experience
Customer did not leave a comment.ASTRID B. | Overall Experience
Customer did not leave a comment.Pauline C. | Overall Experience
Customer did not leave a comment.Lennis D. | Overall Experience
Customer did not leave a comment.Patricia P. | First Impressions
Customer did not leave a comment.Mitchell D. | First Impressions
Customer did not leave a comment.Michael J. | Overall Experience