Customer Reviews for U-Haul Moving & Storage of Houma

1,153 reviews

133 Monarch Dr   Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)

(985) 868-5224

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(985) 868-5224

133 Monarch Dr
Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Perry N. 
Rating:
4.0

Driver side mirror was not in good working order. It moved with the wind and when you stepped on the brakes. It made switching lanes and backing up difficult. Overall truck was clean but dated. I would rent from here again.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Gurjit B. 
Rating:
1.0

I was booked twice today & was canceled at location due to lack of equipment.

MARIE H. 
Rating:
3.0

Customer did not leave a comment.

Roland G. 
Rating:
5.0

Customer did not leave a comment.

Elaine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darelnika C. 
Rating:
5.0

Keep the same people their, good works and friendly people are hard to find.

JOHN H. 
Rating:
1.0

Charged me for an extra day when I brought van a whole hour earlier then scheduled time!!! And the van was on empty I have a picture and showed the employees and I was still charged for gas!!! I want my money back

AUTUM A. 
Rating:
5.0

Put jacks on the 6x12 trailers.

NOLIA C. 
Rating:
5.0

The personel at your Houma,La location went above and beyond to get me what I need and went out there way to make sure I had the truck I needed in a days notice. very professional. I cant say anything bad for sure. And this in the midst of Hurricane Ida. Now that was a bitch

EVE C. 
Rating:
5.0

Helpful and kinda very clean. Understanding to my needs

Star O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Very happy

ALFONSO D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
1.0

Reserved a 26ft truck 3 weeks before moving date and ended up with a 6x12 open trailer. That is terrible costumer service especially when people are counting on the moving instrument they reserved to move from one town over or state! Won't be going back to UHaul again! Lost my Business and I'm sure I'm not the only one this happened too!

WESLEY C. 
Rating:
5.0

I use yall 3 time and I was very satisfied with yall services. So here a BIG THANK YOU.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

ROGGIE D. 
Rating:
4.0

Customer did not leave a comment.

ORLANDO T. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
5.0

Customer did not leave a comment.

JESSIE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE D. 
Rating:
5.0

Everything was Great and Holly is an Awesome Customer Service Representative at this Location. She was a Very Professional and Extremely Pleasant to Deal With.

JESUS R. 
Rating:
2.0

Customer did not leave a comment.

FREDERICKCARR D. 
Rating:
5.0

The employees at the location were great. But the lack of inventory is making Uhaul as a whole look very bad. The employees are having to turn people away with reservations due to over/double booking and low inventory. Thanks to the lady that also had the same exact truck as me booked I was able to make the deliveries to all of the families for Christmas.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Nothing

LATANYA L. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Not a thing! 😊👍 Doing what you do as is ❤️👍

THOMAS R. 
Rating:
5.0

THE BEST U Haul rental that o have ever ised

MARTIN P. 
Rating:
5.0

Customer did not leave a comment.

CLEMENT L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Heidi B.  |  First Impressions 
Rating:
1.0

F

ALFRED S. 
Rating:
5.0

Customer did not leave a comment.

CHERI P.  |  Overall Experience 
Rating:
5.0

May be a few more people on tje front desk to take care phone calls or other customer.

JOHN H. 
Rating:
1.0

We used u-haul location 133 Monarch Dr in Houma Louisiana. One week prior to moving I reserved a 20' truck going one way with a quote of $140. The day before my scheduled pickup date, I received I both a text message and a phone call from an employee who worked at the 133 monarch location, informing me that a 20' truck would be available at the 133 Monarch location and would be available for pickup after 10:00. Upon arrival, I was told that they DID NOT have a one way truck available but I could rent another truck that had to be brought back to 133 Monarch location which increased the rental fee by roughly $240, not to me the huge inconvenience of of both time and money to return the truck. The only option I was given was “take it or leave it” I believe this is a SCAM!! This area has been hit hard by the recent hurricane Ida, and I believe U-haul especially this location is taking advantage of people who are in need. VERY, VERY, poor management! VERY VERY poor customer service! I WILL NOT USE U-HAUL again for any future services.

ROBERT O. 
Rating:
5.0

Every employee was polite and informed. Employees go out of there way to be help from top to bottom for there customers. Thanks

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Angelle B.  |  First Impressions 
Rating:
5.0

Nothing, everything was perfect. Staff was friendly and knowledgeable about rental

JUNE W. 
Rating:
5.0

Not sure there's anything that needs improvement. Check out staff and yard personnel are excellent.

KANE T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

WALTER O. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

NASH R. 
Rating:
3.0

Since hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaul

Christy D.  |  Overall Experience 
Rating:
4.0

A clearly Dropbox would be nice. P have a clear queue for dropping off units whether box trucks, trailer,s whatever

WILLIAM L. 
Rating:
5.0

Make the rates cheaper.

JERODE G. 
Rating:
5.0

Customer did not leave a comment.

troy B. 
Rating:
5.0

Customer did not leave a comment.

ELLA M. 
Rating:
5.0

Customer did not leave a comment.

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO M. 
Rating:
5.0

Evething excellent

DIEN N. 
Rating:
2.0

Headlight went out before I got home. Needed extra days but was charged excessive charges.

KADE B. 
Rating:
4.0

If you have a reservation for 3:00 pm have it ready to go at 3:00 p.m. it took 32 minutes to check in and out but they didn't add that half hour to the leased out time, it still had to be returned in 5 hours, so we barely made it.

Rhonda C. 
Rating:
5.0

Very friendly people. In and out quickly.

Peter C. 
Rating:
5.0

Everything was spectacular.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

REGINA B. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

Customer did not leave a comment.

ANGEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
5.0

Well maintained equipment. Plus service was spectacular!!!!!!!!

OTIS Q. 
Rating:
3.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Make sure they give you a check in receipt I was charged an extra day because the person I gave keys tooo didn't check me in for the time period o returned truck now have to dispute charges

WENDY R. 
Rating:
1.0

Manager is an unbelievable jerk. Rude, crude, sad. He’s a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.

Julie J.  |  Overall Experience 
Rating:
5.0

Great

MARK P. 
Rating:
3.0

Did not have the size truck that was reserved. Truck supplied had missing driver's side mirror and headliner that was falling. Truck had oil light on and no coolant or cover on tank (addressed at location). Truck transmission was slipping at highway speed.

Stephen L. 
Rating:
5.0

I will use ing you guys again

KEWANA A. 
Rating:
5.0

Customer did not leave a comment.

L S. 
Rating:
1.0

I reserved a 15 foot truck four day early and I arrived at the time I was to pick up my truck…. They didn't have my truck and were rude and told me that I was supposed to have call in response to an email that I didn't get…. I did receive a text just moments before I arrived though… I had to rent a smaller truck from them, that cost me more than twice what it should have because I had to make lots of trips to move. The thing that really upset me was there were several of the trucks and larger one setting on there lot all day. I asked about those trucks and was told that they were reserved for other people…. My question was…. What about me…. I had a reservation and was there at the correct time…. I will not use haul again and will tell everyone I can…. Very mad!!!!,

DONALD G. 
Rating:
5.0

Offer a Discount. I've been not able to retrieve my free storage unit from the several rentals I've occupied. Can I receive a discount of some sort. Thanks

CORNELIUS D. 
Rating:
5.0

Customer did not leave a comment.

CATHIE G. 
Rating:
5.0

Customer did not leave a comment.

JESSIE T. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
4.0

Had a long wait in line. Equipment was rusty and rattled.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Cedric W. 
Rating:
4.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

It would be nice to have 4 door pick up trucks to rent.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

CALEB B. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
1.0

The rental was due back on 10/20/21. I returned it on 10/18/21, but was never returned in the system. I called multiple times and went back to the facility where I dropped it off ; the vehicle was not there and was still listed under my rental. This presented me with extra liability and possible overages if I would not have checked on this. Completely unacceptable!

Brent L. 
Rating:
5.0

Get all your places to act according to this location ! Tyler was awesome and helped out allot !

ZACHARY L. 
Rating:
4.0

Just don’t like when the lock was changed and I wasn’t notified

Melissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRYL C. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

Jorda W. 
Rating:
5.0

Nothing scheduling was effotless

SIMONE C. 
Rating:
5.0

Customer did not leave a comment.

KASEY L. 
Rating:
4.0

Make sure equipment is inspected jointly prior to departure from the pick up site

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN M. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

QUINCY J. 
Rating:
3.0

Left turn signal didn't work, right light was falling out. Employee said it was okay and good to go

BRYCE P. 
Rating:
5.0

Everything was good

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Tonya A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

My account was charged 78.00$ and then 58.00, I was told the 78 was a deposit and my total after they figured miles was 58$, so why am I charged for both now?

Brian Z. 
Rating:
5.0

I am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I’ve ever had at a very trying time of my life. I was blessed.

DONALEEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Stacy D. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
1.0

Customer did not leave a comment.

TERRANAZIA C. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

KRISTI J. 
Rating:
3.0

Customer did not leave a comment.

Mitze H.  |  First Impressions 
Rating:
5.0

Staff was wonderful. Top notch center.

Yvette D.  |  First Impressions 
Rating:
5.0

Very nice and friendly staff !!

Chris N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna L.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly.

Chris N.  |  First Impressions 
Rating:
5.0

The cleanliness of the facility is what really drew me in.

Delphanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEOPOLD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brennan N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adele G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Braeana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric N.  |  First Impressions 
Rating:
5.0

Love the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaul

Joshua P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell D.  |  First Impressions 
Rating:
5.0

Being able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing well

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
3.0

Clerk was coughing and wear NO MASK

phyllis b.  |  First Impressions 
Rating:
5.0

Very clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.

Sarah L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  First Impressions 
Rating:
5.0

I have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.

John M.  |  First Impressions 
Rating:
5.0

The young lady who helped me was Courteous and knowledgeable

Dana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kell p.  |  First Impressions 
Rating:
5.0

Great service

Elvin R.  |  First Impressions 
Rating:
3.0

The manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.

james p.  |  First Impressions 
Rating:
5.0

Very nice storage

Darla C.  |  Online Move In 
Rating:
5.0

New facility, great location, clean equipment/truck, professional and courteous staff.

jeannie c.  |  First Impressions 
No reviews have been submitted for this location.

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