Customer Reviews for U-Haul Moving & Storage of Hudson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hudson

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Scott A.
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Customer did not leave a comment.

KENNETH K. | Overall Experience |
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Customer did not leave a comment.

alan P.
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Customer did not leave a comment.

William P.
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Nothing I can think of.

Jerry P.
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Customer did not leave a comment.

Lisa H.
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Customer did not leave a comment.

Richard W. | Overall Experience |
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Management was mean and threatening. Some one should be looking into this facility. I have been a customer for 4yrs. I will not go back to that facility or recommend it.

James H.
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Took the trailer to the wrong location, but the Hudson store said that they would relocate the trailer. MANY THANKS TO EVERYON

Nick D.
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Staff were very friendly

CYNTHIA T. | Overall Experience |
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Customer did not leave a comment.

DAVID H. | First Impressions |
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Customer did not leave a comment.

Jose D.
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Made the reservation, went in, it didn't take more then 15 minutes to pull out the drive wave after she hooked the dolly up and gave the thumbs up.

Kaitlyn L.
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When we finally dropped the truck and trailer off a few days early, as well as being super helpful they informed us while doing inspection that the tow dolly didn't have the pins to keep the latches shut when traveling, the weld was coming apart, and the straps were placed on the latch incorrectly. They did however explain to me they placed a complaint in to corporate and made sure I will be reimbursed the $20 help fee, they didn't charge me for the last quarter of a tank before filling up, and they will be making sure I'm given the money back for the insurance and for the tow dolly & they will take it completely off my order and I will have my money back. I definitely would recommend this location!

Robert R.
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Customer did not leave a comment.

Ernest R.
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More staff

FRANCIS A.
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Customer did not leave a comment.

Patrick M.
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I have picked up and made drop offs at this location. They are always prompt, courteous and professional. Good location.

Deb F. | Overall Experience |
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You girls rock!

DAVID G.
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I have used Uhaul for many years . This location and experience was by far the best. Cleanliness of location and equipment was exceptional. Staff was friendly and very helpful.

Ashlee K. | Overall Experience |
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Customer did not leave a comment.

kerriann h. | First Impressions |
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Customer did not leave a comment.

Sharon B. | Overall Experience |
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Customer did not leave a comment.

Kirby K.
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They were extremely friendly and helpful.

Steven M.
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Back of the trailer was never looked in at check in. There was trash and an appliance dolly in the back. I had to argue with the check in attendant that I didn't use the appliance dolly and that it was in there when I picked up the truck. He was rude and unfriendly, and even after putting $20 in for gas, wouldn't accept that it was at half a tank - forcing me to drive down the street to put $4 more in. Absolutely worst rental experience I've ever had.

audrey D.
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Customer did not leave a comment.

William K.
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Two people on Sundays. Extremely busy location.

Hubertus K.
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Customer did not leave a comment.

sandy m. | Overall Experience |
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Customer did not leave a comment.

Gregory H.
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Great staff. Very knowledgeable about the equipment at both locations. Friendly towards customers.

John W M.
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Best U-Haul in the area by a long shot!!! Thank you!!!!!!

WILLIAM P.
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Listen to their needs and try to accomidate instead of the take that or nothing program the reservation specialist!!!!! have.

Merrie A.
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Customer did not leave a comment.

RICHARD C.
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Customer did not leave a comment.

Sharon B.
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Very helpful and friendly great doing business with

Pat s. | Overall Experience |
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Customer did not leave a comment.

Chen B. | First Impressions |
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Nope made to feel like I was a criminal for being late with truck rental even know I was paying as I went late

RANDY H. | First Impressions |
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Customer did not leave a comment.

Chase R.
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Great customer service, friendly, hassle free.

Maria L.
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It was my first time, good customer service

Joy D.
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In addition to the equipment being exceptional and in good working condition - the lady who checked me in was just the nicest. I once changed my storage location just because of the attitude of the front desk attendee. The lady here, however, was great. 10/10 would recommend.

Debra C.
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The office was closed everytime we came there. New location down the road had all their attention. Had to beg for a Receipt, which did not Email Until well after Truck turned in. THE PAPERLESS EMAILS ARE USELESS TO SOMEONE ON THE ROAD. You get no information in them, must Log on. VERY INCONVENIENT.

william S.
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Customer did not leave a comment.

Michael R. | First Impressions |
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Very helpful and convenient

Helen R. | Online Move In |
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No problems at all. Friendly staff. Will most likely be renting a bigger one soon.

Christine M.
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I was not informed the interior was sanitized and It smelled like smoke. U-Haul advertises trucks for 21.95 but charges big fees for mileage. My fault - I should have done the research but beware of all the extra charges. Other than that the truck worked fine and got the job done.

Edward N.
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I think everything was easy and quick.

Derna L.
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Customer did not leave a comment.

Marc I.
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The vehicle was clean but in NC we were pulled over by the cops and got a warranty ticket because the license plate light wasn't working.

Alberto R A.
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Customer did not leave a comment.

MELVIN B.
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Customer did not leave a comment.

Nathaniel N. | Overall Experience |
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Customer did not leave a comment.

Christopher A. | Online Move In |
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Customer did not leave a comment.

Theresa C.
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You need to have the hitches inter changeable . We had to leave a trailer behind because it wouldn't fit the ball. We lost A LOT of money due to that it was very unfortunate and was an easy fix if UHaul had that one thing.

Claudette M.
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Customer did not leave a comment.

gary P.
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Customer did not leave a comment.

John H.
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The gentleman who helped was disorganized. Then the “system “ was done and made for a long wait to pick up our equipment.

Mike B.
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Customer did not leave a comment.

Gerald R.
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Customer did not leave a comment.

Doreen K.
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Katherine was the BEST Made my visit so much more enjoyable Every time I go there I feel like they are family ,so helpful ❤

Vince W. | First Impressions |
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Customer did not leave a comment.

Vince W.
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Customer did not leave a comment.

Michael J.
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I picked the drop off location to be 10906 stars 52 Hudson, after wasting time gas and mileage, Come to discover u hual picked different location For me to drop off the truck.

Gerald L.
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Kat was great and friendly. Efficient and knowledgeable. Would highly recommend

Janet H.
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Customer did not leave a comment.

Anthony V.
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nothing

gary P.
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Customer did not leave a comment.

CRAIG C.
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Friendly, quick and easy drop off

Christopher W.
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Customer did not leave a comment.

Jerry R.
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Customer did not leave a comment.

Edward H.
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We asked for a reduced amount of days. We picked it up on the 13th and dropped it off on the 15th. We were told they only would give us a 5 day rental. I will be looking elsewhere for my next rental. I paid for three days I didn't need. Ridiculous!

Erin W. | Online Move In |
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Customer did not leave a comment.

Angela J.
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Nothing. Everyone was polite and went out of there way to have a tow dolly there and ready in less then 12 hours of us trying to find one

Richard P.
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We have used this location several times and they have always been very professional and helpful. 😎

Doreen K.
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Easy out and easy in Frank was GREAT Not my 1st time here Thank you

Allyson G.
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Customer did not leave a comment.

Irene R.
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Customer did not leave a comment.

Nathan R.
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Not to overcharge the next customer, and have someone onsight at all times.

deborah S. | Overall Experience |
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Needed climate control

Elaine S.
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We were took to return the trailer to the Moon Lake address and the girl there would not take the trailer. We drove to the Hudson location and the man there was very helpful.

John B.
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Have used this location multiple times, excellent in every area!

Shanna B.
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Although this was not the location we chose to have our containers picked up from, Kayla & Kat did the best they could to get us our pods. Kat does seem to have a good relationship with her employees.

Gary P.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Kira V.
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Customer did not leave a comment.

Julie B.
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Service was wonderful, truck was very clean! Will definitely isotherm again!

Richard W.
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Never again!!!! My wife and I have moved more than a dozen times and have NEVER experienced such a dreadful move. KEEP in touch with the customer. Inform the customer of all costs. We will not recommend U-Haul. Richard Wilson

Chloe M.
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The man at the location was super rude

jennifer S.
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Counter person did not seem to know what he was doing. He worked very slow. He was also very rude when we were returning our rental. Taking a personal phone call when he walked out. Instead of talking to and acknowledging us. Got visibly and audibly huffy when he tried to open the door and it was locked (we thought the place was closed and we were heading for the key drop when he came out)

John B.
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Really fast, excellent service much appreciated!

Blase B.
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Nothing that I can think of, employee was great, practiced social distancing, the van I rented was in excellent condition.

KELLY D.
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Customer did not leave a comment.

ZENAIDA C.
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Old gentleman was very rude, specially with his comment "first of all I didn't want you in the office" if you dont want customers going inside the office write on your sign on the front door, no customers allowed. Terrible experience would never recommended to nobody

Randy C.
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The young girl who greeted us on Friday, June 26th was outstanding. She was very professional and courteous which made the transaction enjoyable. Thank you for taking your time to read this response.

Christopher B.
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Customer did not leave a comment.

Greg T.
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Customer did not leave a comment.

John S. | Overall Experience |
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The person I told I was checking out was very forgetful or incompetent. She said she would note my departure and send me an e mail. She did neither and I received a bill with a penalty.

Carlos R.
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I turned in the truck at exactly 4:15 pm on Monday June 2020 and I asked the lady in the Office for a turn in receipt and she said she would send it to my email. Well it happen that 2 hours later i received the receipt, but it said the truck had been returned at 5:45pm on the same day so as the result she charged me an additional day, plus insurance, plus God know what else. I have no idea what this lady was thinking or doing but my wife was present to testify that the truck was turned in @4:15pm and not at 5:45pm. My wife followed me to drop OFF the truck. I am sick and tired of companies trying to RIP off consumers. I will follow up on this with management. I am not happy with this experience.

Michael F.
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Customer did not leave a comment.

gary P.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

Seymour B.
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Customer did not leave a comment.

isidore v. | First Impressions |
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Very knowledgable staff, friendly.

Patrick C.
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We ran into a little hiccup but they fixed the problem right away and refused to leave my side until it was fixed awesome awesome awesome

david g. | Overall Experience |
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Customer did not leave a comment.

Dennis H.
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Customer did not leave a comment.

Nanci S.
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Teach customer service!

Jose M.
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Customer did not leave a comment.

Brenda S.
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Computer system was down when we picked up. There was back up processing customers. Long wait.

SANDRA M S.
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Customer did not leave a comment.

Richard W.
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Stay in contact with customer!!! We were Told delivery to unload boxes would be between 10AM and 12PM. and the boxes arrived 6PM. No one kept in contact with us!!! In MI. I was told Uhaul would pick up boxes between 11AM and 5PM. and Uhaul was at my door at10AM. I can't see how you stay in business. Never again!!

Stanley D.
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Customer did not leave a comment.

Patricia D.
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Customer did not leave a comment.

Gwen J. | Overall Experience |
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Customer did not leave a comment.

CODY O.
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Customer did not leave a comment.

Amanda T.
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Location is apparently understaffed for the customer flow. At least five customers waiting outside in the heat for one guy to process rentals, check-ins, storage issues, etc. Office closed to customers, all transactions handled outside and no seating while we waited on this poor guy running all over the place.

Larry M.
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Unhappy ftt try I'm the initial phone call for rates. When I asked for the regional or district manager' phone number to complain about the entire experience the information it was never given to me. VERY DISPLEASED!!!!'n

Christopher D.
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Original contract had me dropping off the trailer in Nashville, but my destination was Sieverville four hours away. I called the 800 number and requested a Sieverville drop off. Unfortunately that dealer was closed, and evidently has been for three months. I called another local dealer and he sent me to the airport dealer. The agent there was very helpful and accepted the trailer.

Geraldo D.
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MOBILE APP IS USELESS WHEN YOU SHOW UP TO CLAIM YOUR VEHICLE. A PERSON HAS TO PROVIDE ALL THE INFORMATION ALL OVER AGAIN. WHAT'S THE USE OF THAT. OVERALL U-HAUL IS ALWAYS GOOD. I WILL CONTINUE TO USE THE SERVICE.

travis M. | First Impressions |
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Customer did not leave a comment.

Patricia R.
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Customer did not leave a comment.

Carla W.
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THANK YOU FOR YOU EXCELLENT SERVICE

Carl P.
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The customer representatives did an incredible job of handling my situation and resolved everything in a timely and efficient manner.

Kyle M. | First Impressions |
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Both ladies were professional and easy to work with! Thank you !

Debra A.
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I would not go anywhere else. Service and attitude we're Excellent!! Highly recommend this place for all your storage And Propane needs!!

Ryan S.
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I was looking for an open utility trailer and every place I called theirs were under maintenance or had contracts and when I finally found one I booked thru the app and then I arrived it was not the correct trailer. So I called a few other locations and I called this location and asked if they had a utility trailer, not one with the box. One that's open and the lady I spoke to said yes we have them so I reserved one over the phone and drove an hour to pick this one up. I get their and ask how much more would it be for me to drop it off closer to my house since I already drove and hour here just for a trailer and she looked and said it will be 79 something with tax and I go that's fine let's do that. So we complete the paperwork and I back up to the trailer I need and the lady who's hooking up the trailer goes no I have you a boxed one and I go no I need this one, when i called I specifically asked for this one. The lady goes ops that my bad and I go no worry's and she goes we just need to fix the paperwork their shouldn't be any difference. So we go back in side and now I can't just drop the trailer off near my house which is an hour away because their a rule the trail must be returned to that location and after spending 30 + mins getting everything straightened out the new charge is 37 something which Is whatever I need to go because I had stuff waiting for pick up and I asked when will I get the 79 back and the lady said oh that will take a little while but should be back soon and I go ok. So I used the trailer and brought it back because we did not need it for 24 hours like we thought and I did the self check in and everything want fine intel it tried charge me the 37 dollar again even tho I already paid. I understand mistakes happen but over all U-Haul has a very bad day in my book and I'm still waiting on my money to be refunded

CarolLee S. | Overall Experience |
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Needs lighting.

Donna J. | Overall Experience |
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Customer did not leave a comment.

mary-jo d. | First Impressions |
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Friendly and helpful staff willing to help in every way.

Shamsher L. | Online Move In |
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The unit is clean and the employees are helpful.

dorothy s. | Overall Experience |
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no comment

CHARLES C. | Overall Experience |
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Mickki and Kayla are your Gems over at that property very nice ladies with customer service as well as customer appreciation very helpful it was nice to know if I needed anything they helped Me thanks

mary-jo d. | First Impressions |
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Very friendly and helpful staff

DONALD G. | Overall Experience |
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Had A UNIT FOR TWO YEARS NO PROBLEMS.

DENNIS H. | First Impressions |
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The associate was very pleasant and professional.

Jean O. | Overall Experience |
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Very helpful, and kind

Joel P. | First Impressions |
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I have no problem at all with the way U-Haul handles new customers. The employee took the time to show me several storage spaces and I was in and out in 15 minutes with the rental I need.

Ernest o. | Overall Experience |
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The staff actually called me to notify that the unit next to mine had a water leak, and had me come in to verify there was no damage on my side!!! Who does that? Thank you Uhaul!!!

susan s. | Overall Experience |
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Everyone at U Haul was knowledgeable and extremely helpful. I would definitely recommend and use them again.

David M. | First Impressions |
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Very easy to use.

digna m. | Overall Experience |
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They are about money not customer satisfaction the unit contents Picked on 8/9,N Jaramil told me no proration for month. I Paid, feel they need refund me time not used. Another incident too long can

Marlon T. | First Impressions |
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Thank you for making my moving transition painless. Everyone was wonderful..

John R. | Overall Experience |
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Very satisfied

Patrick D. | Overall Experience |
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Staff was very helpful and provided a secured space for the rented U-Haul truck.

Dwight H. | Overall Experience |
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Thank you

Mike M. | First Impressions |
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Excellent service

Monica D. | First Impressions |
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Doing a great job keep it up 😊

Kristin W. | First Impressions |
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Miki was wonderful. She explained everything clearly and handled the rental efficiently. I will recommend uhaul to friends

LINDA S. | Overall Experience |
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Good for what I needed it for.

Richard S. | Overall Experience |
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Facility was clean, the personnel were always friendly and helpful and I would definitely have no problem using them again.

Richard S. | First Impressions |
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Quick and friendly service, storage room is clean and secure.

Steve B. | Overall Experience |
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Only issue was with trying to get door lock engaged.

Josh H. | Overall Experience |
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1st month was free which was helpful. Hours are limited unless you pay extra and you have to buy Uhaul locks which kinda sucks.

sandy m. | First Impressions |
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Staff was well trained.

Lois B. | Overall Experience |
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Easy, fast, friendly, excellent customer service!

kyle s. | Overall Experience |
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Very helpful and freindly

JOSE M. | First Impressions |
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Was given a trailer with bad wheel bearings which caused two flat tires on my trip... After the first wheel exchange it should have been out of service. Lost a whole day of travel.

Donna P. | First Impressions |
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The staff was courteous and knowledgeable and the unit was clean

Lois B. | First Impressions |
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Clean, check in was fast and smooth, girls working were super nice.

norma m. | Overall Experience |
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Great experience

lisa g. | Overall Experience |
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Very helpful staff

Linda F. | Overall Experience |
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Staff was very helpful and accomodating. Used the RV storage. Only recommendation would be to more clearly mark the spaces so it is easier for people to stay within their space.

Darold Z. | Overall Experience |
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Great place, good staff, and decent unit rates.

Shirley T. | Overall Experience |
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The staff at this facility was very friendly and very helpful with my needs from the time I moved my stuff in to the time I moved out!

Susan O. | Overall Experience |
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Anytime I needed assistance , Maurine was always available and very helpful.

Ted C. | First Impressions |
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Excellent staff with great knowledge

ERIK C. | Overall Experience |
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In spite of Hurricane Michael the folks here helped out tremendously! Within a day we had a unit and temporary 24 access in light of our emergency! Super friendly service!! Thank you!!!!

LARRY H. | Overall Experience |
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A great place

MICHAEL R. | Overall Experience |
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Thanks so much. Your facilty and capacity for what I needed was perfect. I will use you all again soon.

Kenneth W. | Overall Experience |
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Always helpfulp

Kathlene M. | Overall Experience |
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Always very courteous and helpful. Office and grounds were always clean. Always felt that my items were safe, dry, and secured.

Anthony Z. | Overall Experience |
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Very friendly and helpful staff.

Peter N. | Reservation |
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Great staff and helped me move in quick!

Linda F. | Reservation |
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Customer service and assistance was great.

terry s. | Overall Experience |
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Great security and the staff are very professional. reasonable rates for uncovered RV storage.

Jeffrey R. | Overall Experience |
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Elon J. | Overall Experience |
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Good location and easy access. I would go back when needed.

mary jo m. | Reservation |
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Tony and Rob work very professional I would use this company again if needed.Thank you so much

Raymond M. | Overall Experience |
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Great

Joel R. | Overall Experience |
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None.

William I. | Reservation |
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The computers were down when we arrived and had to wait 2 hours to get our truck. The lady at the desk was alone and she needed help. She gave us some leeways and we appreciated it.

William w. | Overall Experience |
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Most friendly and helpfull people very accommodating.

sara t. | Overall Experience |
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The computers and phones were down for three days. The staff was still professional and handled the stress quite well.

CHIRISTINE D. | Overall Experience |
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Great location! Very professional staff!

Charles Z. | Reservation |
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Very professional staff that was very helpful all the way threw the process and up until I was unloaded and ready to leave.

ellen s. | Overall Experience |
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Staff was was totally awesome and the only reason I left the to move to a unit with closer to my home but the unit at U-Haul of Hudson was absolutely awesome thank you for having great people

MARK B. | Overall Experience |
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Very good place

Alison W. | Overall Experience |
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I found myself in Florida staying with a friend. That situation did not work out, I had to put my belongings in storage. I chose U-haul and so glad I did. Staff was curtious understanding.

sara t. | Reservation |
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Even though the computers and phone was down the staff handled it all with complete professionalism and grace.

Roger D. | Overall Experience |
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no

dave s. | Overall Experience |
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Maureen and Kayle were excellent and really understand the meaning of cusstomer service. Highly recommend this U Haul facility.

WARREN F. | Overall Experience |
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Had storage unit for 11years. All the different managers during that time were all very friendly and help full. Thank You

Victoria P. | Overall Experience |
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Only problem was the rate kept going up. I've had other storage sheds for 5 years and never got a rate increase this location gave me two within the same year (12 months).

carlos s. | Overall Experience |
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Great customer service! Thank you!

WILLIAM Z. | Overall Experience |
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Move-in and move-out process was extremely smooth, the staff was friendly, and the facility seemed well-maintained.

Elizabeth A. | Overall Experience |
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no comment

ROBERT W. | Overall Experience |
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Great service and excellent. Staff

CHARLES K. | Overall Experience |
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Even though the management changed several times while I was rent there I did not notice a change in service

Calvin L. | Overall Experience |
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Only problem is gotta pay 10 bucks a month to get in 24 hours and told them only wanted for one month when i found out about after moved in and had a cooler in there and went back with last load had

James H. | Overall Experience |
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very nice well maintained facility

RICK M. | Overall Experience |
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Expect to wait in line >30 minutes to process your rental. While I was there, there were 2 individuals (just while I was in line mind you) that had reserved a 26' truck and they had none

Catherine B. | Overall Experience |
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The staff was always friendly and helpful

No reviews have been submitted for this location.

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