Customer Reviews for U-Haul Moving & Storage of Hudson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hudson

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Ronnie C. on

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Shamsher L. on

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The unit is clean and the employees are helpful.

James W. on

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The mobile app experience should be quick and easy to pick up the rental. Not have to waste time by going into the office to retrieve the key just to have someone not want to hand over the key until he calls someone on the phone to get permission. How embarrassing and rude. I will not be renting from that location again.

QUENCIA F. on

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Have two employees working on a Saturday it’s an overload for one person. I had to wait for an hour with reservation.

David D. on

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Being sent certified letters wanting equipment I turned in in ga on time in location you told me on Macland rd in Hiram . A hair salon black male came out. Told us where to put it now being told I did not turn it in in Florida. I rented it in Florida from a rude lady never use Hudson again cause she kept changing and did not understand half what she was doing.

Gerald C. on

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dorothy s. on

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no comment

Shane W. on

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Audrey M. on

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Currently I’m not satisfied, my truck was due back at 6:15pm. I arrived almost 6:00pm and I tried logging onto the app and it would not down load. I videoed your hours on the front door and Recorded on my phone so they could see what time I turned in the truck. I was charged a late return fee. They are suppose to be looking into it to see why I was charged a late fee. I’m just not understanding where your customer satisfaction is especially with the video and the time is also on the video. The customer service guy I spoke to today created a ticket and he said he doesn’t know why I was charged either and I turned the truck in on time. Now I have to wait 12-24 hours to receive my money back. Where is the customer service and satisfaction ? All people are not bad and trying to get over. Your app did not work, check your video and you can see when I came and dropped the truck and put the key in the lock box

Ted M. on

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william D. on

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CHARLES C. on

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Mickki and Kayla are your Gems over at that property very nice ladies with customer service as well as customer appreciation very helpful it was nice to know if I needed anything they helped Me thanks

mary-jo d. on

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Very friendly and helpful staff

Nelson M. on

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DONALD G. on

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Had A UNIT FOR TWO YEARS NO PROBLEMS.

Paul W. on

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Info was added online but I still had to wait to have it added again.

William S. on

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Everything went very well, smooth transactions both out and in.

Michael L. on

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Jamie B. on

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Michael F. on

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Jacqueline S. on

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Just would make sure it all worked.door lock on driver's side .and then back draw coaled around bar.dolly was beat up.other than that manger was nice put pick up on Sunday was different

Shirley E. on

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They were very nice and done a great job

Sandra B. on

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Kathy H. on

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The staff were wonderful very helpful. Thank you

felicia M. on

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They were amazing.

Anthony P. on

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DENNIS H. on

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The associate was very pleasant and professional.

Mary B. on

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Kevin T. on

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Very nice to deal with. Thank you for the great experience

Jean O. on

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Very helpful, and kind

Timothy G. on

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Open earlier

Ted M. on

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Tammy E. on

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The workers are helpful and very nice!

Josue M. on

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Place is very friendly, owner Miki Jaramillo is very kind and able you help you in question you need to ask about.

Robert L. on

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roberta C. on

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Add a little WD-40 to the swing lock and the door lock. Getting a little rusty and hard to move .

Joseph D V. on

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Mikki is the greatest! Very helpful in a difficult move. Good to deal with a smiling face.

Victor P. on

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Alexis C. on

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My storage unit had a water leak and ruined my bedroom furniture. Nothing was done about it.

Frederick S. on

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Both places pickup and dropoff were great the young lady in Hudson and the gentleman in Rowley mass. I WOULD RECOMMEND WITHOUT HESITATION.

Jon S. on

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Mikayla S. on

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John Q. on

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Wayne R. on

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stephanie G. on

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Kim F. on

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Dawn M. on

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Colin H. on

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Linda B. on

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Fred T. on

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Nothing further to add.

cathy R. on

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very good service

Christopher S. on

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I was told on the phone by manager that they would accept a postal money order.. when my employee got there they refused and he had to use cash making it necessary to cash money order which the post office didnt have enough funds so he had to pay a check cashing service 67.97 to cash mo. these people in hudson need to get their stories straight.. the return in gulfport was very satisfactory, and woul recommend them.

Mark C. on

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Cecilio D. on

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jeremy A. on

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My experience with renting the truck was absolutely horrible. Ive rented many trucks from Uhaul and will be needing another one soon, but i am extremely reluctant to rent another truck after my ordeal that I've had to face. The process of returning the truck was miserable and tideous. The instructions given are a big fail in uhauls part. They give you instructions on making sure you keep the keys of the rental only AFTER YOU SUBMIT THE RETURN PROCESS SURVEY. PRETTY SIMPLE : YOU SHOULD LET YOUR CLIENTS KNOW BEFORE HAND THAT THEY NEED THE KEYS TO TAKE PHOTOS AND SNAP SHOTS OF MILEAGE BEFORE THEY DO THIS DARN RETURN PROCESS!!! COMPLETE WASTE OF TIME

Joel P. on

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I have no problem at all with the way U-Haul handles new customers. The employee took the time to show me several storage spaces and I was in and out in 15 minutes with the rental I need.

Jessica P. on

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Management was rude. They charged me wrong and said I didn’t check my truck in when I know I did

Ernest o. on

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The staff actually called me to notify that the unit next to mine had a water leak, and had me come in to verify there was no damage on my side!!! Who does that? Thank you Uhaul!!!

Jon C. on

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Arthur S. on

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Wipers were fraying, you could see part of the wiper hanging when using wipers and windshield washer fluid was empty. Very basic necessities and no reason to overlook them!

susan s. on

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Everyone at U Haul was knowledgeable and extremely helpful. I would definitely recommend and use them again.

David M. on

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Very easy to use.

Charles G. on

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Louis F. on

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Albert M. on

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The GM was amazing and very kind.

russell L. on

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Adrian R. on

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GARY W. on

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Russell C. on

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Keep doing what you're doing it was efficient and fast

digna m. on

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They are about money not customer satisfaction the unit contents Picked on 8/9,N Jaramil told me no proration for month. I Paid, feel they need refund me time not used. Another incident too long can

John S. on

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When I reserved online uhaul gave me a location in Florida. The day before pick up someone at that location told me they had no trailer. WTF. I had to call uhaul three times before they could locate a trailer. Reservations are called that for a reason.

Caseia F. on

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Lorna A. on

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Francine G. on

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Lady in office was swamped handled every ones needs very happy ,would definetly return here

Marlon T. on

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Thank you for making my moving transition painless. Everyone was wonderful..

WILLIAM R. on

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John R. on

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Very satisfied

Joan N. on

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Chloe M. on

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Manager is amazing and a huge sweet heart!

Patrick D. on

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Staff was very helpful and provided a secured space for the rented U-Haul truck.

ANTHONY N. on

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Anthony N. on

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don C. on

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The Manager Miki has to be the nicest and most helpful person I have ever met at a U-haul. When I went in their phones and computer were down due to a storm. She did my whole contract and everyone elses on her personal cell phone. She had her personal laptop on the desk.This lady makes it happen and adds a whole new concept to muli-tasking.Before I left Ga the U-haul there had 5 employees sitting around because the computers were down telling people sorry we can't do business. U-maul is very fortunate to have Miki there.

Dwight H. on

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Thank you

Cheri K. on

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Customer did not leave a comment.

Anita B. on

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Have more personnel so desk is covered; answer the phone so calls don’t go to corporate every time; have full and backup stock for basic needs, like straps for UBoxes

John C. on

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debrah S. on

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Very friendly.

Darrell S. on

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don C. on

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This location was a god sent! The manager MiKi was the nicest and most accommodating lady I have ever met in dealing with U Haul. I needed another truck to come back the Ga to finish my move because my SUV had issues. If it weren't for Miki I would have gone to Budget or Ryder. This lady deserves a major pat on the back!!

Linda H. on

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Everything was nice except l think .99 a mile for Florida residents is kinda of high. The cost of rental was fine but the mileage cost was steep.

nicole D. on

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Please fix the address as the one provided takes you down a nasty dirt road that you cannot turn around on.

Mike M. on

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Excellent service

Jane K. on

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Good job. Friendly staff. Very helpful.

Randall B. on

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Monica D. on

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Doing a great job keep it up 😊

Monica D. on

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Nothing. doing a great job.??

Shane V. on

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Kristin W. on

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Miki was wonderful. She explained everything clearly and handled the rental efficiently. I will recommend uhaul to friends

LINDA S. on

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Good for what I needed it for.

Donald B. on

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Keep the process the same! My rental Was quick easy and very convenient using the uhaul app ! every step of the rental and return was through the app which made everything a breeze and makes the customer also feel more in control of there rental experience. The only thing I would change is that the key to the vehicle that is being rented should be left in a place where customers can gain access them selves. Reason being I went through the rental process quick and when it came to the part to get the key I had to wait 10 minutes for a employee to come to the office to give me the key that was on the wall! Which slowed down the whole process and would make any one upset that they have to wait longer to get a key then the whole process of renting a uhaul!

Richard S. on

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Facility was clean, the personnel were always friendly and helpful and I would definitely have no problem using them again.

Judith S. on

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Jearl A. on

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I reserved a 26 feet truck 3 weeks before the move at a location near my house. when i went to pick up the truck they did not have it they told me I had to drive 15 miles farther to get the truck. that added 30 miles I had to go out of my way to get the truck

Randall B. on

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Ned P. on

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When I checked the truck out I paid for 15 miles. I ended up driving it 30 miles. I put 3+ gallons of gas in it before I returned it. Which got the gauge back to 1/2, which it was when I picked it up. I expected to be charged for the additional 15 miles at $.17 per mile - $2.55. A charge of $15.21 posted on my charge card. Can you explain what the additional $12.66 was for? Ned Palmer 6601 Clark St. Hudson, FL 32667 ned.palmer@prodigy.net 407-620-7642

David H. on

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GREAT AWESOME SERVICE

Darlene M. on

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The worker was very pleasant.

David H. on

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awesome experience and great employee's

M K B. on

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Have truck fixed so door would be tight fitting & not let outside traffic sound so loud in truck with whooshing air noise.

Edward S. on

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Great service at both ends, keep it going

SHERRI B. on

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Anita C. on

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Douglas G. on

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The drop off location was changed by U-Haul after I had picked it up. Went from being a couple blocks from my destination to miles away.

JAMES C. on

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The site is one of the best managed I've ever seen. Quick, clean, and efficient. I served 20 years in the military, and I was impressed. Good price too!

Richard S. on

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Quick and friendly service, storage room is clean and secure.

John C. on

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This place has stellar customer service. Very clean facility. The staff is very friendly and helpful. It was an absolute pleasure to do business with them.

andrea W. on

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Steve B. on

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Only issue was with trying to get door lock engaged.

BRIAN M. on

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Steve B. on

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Gerald T. on

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Josh H. on

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1st month was free which was helpful. Hours are limited unless you pay extra and you have to buy Uhaul locks which kinda sucks.

sandy m. on

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Staff was well trained.

Lois B. on

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Easy, fast, friendly, excellent customer service!

Kathleen W. on

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Larger office space so you don’t have to wait outside for next available customer service. Or a canopy so you don’t have to wait in the sun.

kyle s. on

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Very helpful and freindly

JOSE M. on

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Was given a trailer with bad wheel bearings which caused two flat tires on my trip... After the first wheel exchange it should have been out of service. Lost a whole day of travel.

Donna P. on

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The staff was courteous and knowledgeable and the unit was clean

Lois B. on

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Clean, check in was fast and smooth, girls working were super nice.

norma m. on

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Great experience

lisa g. on

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Very helpful staff

Linda F. on

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Staff was very helpful and accomodating. Used the RV storage. Only recommendation would be to more clearly mark the spaces so it is easier for people to stay within their space.

Darold Z. on

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Great place, good staff, and decent unit rates.

Shirley T. on

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The staff at this facility was very friendly and very helpful with my needs from the time I moved my stuff in to the time I moved out!

Susan O. on

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Anytime I needed assistance , Maurine was always available and very helpful.

Ted C. on

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Excellent staff with great knowledge

ERIK C. on

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In spite of Hurricane Michael the folks here helped out tremendously! Within a day we had a unit and temporary 24 access in light of our emergency! Super friendly service!! Thank you!!!!

LARRY H. on

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A great place

MICHAEL R. on

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Thanks so much. Your facilty and capacity for what I needed was perfect. I will use you all again soon.

Kenneth W. on

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Always helpfulp

Kathlene M. on

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Always very courteous and helpful. Office and grounds were always clean. Always felt that my items were safe, dry, and secured.

Anthony Z. on

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Very friendly and helpful staff.

Peter N. on

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Great staff and helped me move in quick!

Linda F. on

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Customer service and assistance was great.

terry s. on

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Great security and the staff are very professional. reasonable rates for uncovered RV storage.

Jeffrey R. on

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Elon J. on

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Good location and easy access. I would go back when needed.

mary jo m. on

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Tony and Rob work very professional I would use this company again if needed.Thank you so much

Raymond M. on

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Great

Joel R. on

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None.

William I. on

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The computers were down when we arrived and had to wait 2 hours to get our truck. The lady at the desk was alone and she needed help. She gave us some leeways and we appreciated it.

William w. on

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Most friendly and helpfull people very accommodating.

sara t. on

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The computers and phones were down for three days. The staff was still professional and handled the stress quite well.

CHIRISTINE D. on

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Great location! Very professional staff!

Charles Z. on

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Very professional staff that was very helpful all the way threw the process and up until I was unloaded and ready to leave.

ellen s. on

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Staff was was totally awesome and the only reason I left the to move to a unit with closer to my home but the unit at U-Haul of Hudson was absolutely awesome thank you for having great people

MARK B. on

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Very good place

Alison W. on

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I found myself in Florida staying with a friend. That situation did not work out, I had to put my belongings in storage. I chose U-haul and so glad I did. Staff was curtious understanding.

sara t. on

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Even though the computers and phone was down the staff handled it all with complete professionalism and grace.

Roger D. on

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no

dave s. on

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Maureen and Kayle were excellent and really understand the meaning of cusstomer service. Highly recommend this U Haul facility.

WARREN F. on

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Had storage unit for 11years. All the different managers during that time were all very friendly and help full. Thank You

Victoria P. on

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Only problem was the rate kept going up. I've had other storage sheds for 5 years and never got a rate increase this location gave me two within the same year (12 months).

carlos s. on

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Great customer service! Thank you!

WILLIAM Z. on

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Move-in and move-out process was extremely smooth, the staff was friendly, and the facility seemed well-maintained.

Elizabeth A. on

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no comment

ROBERT W. on

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Great service and excellent. Staff

CHARLES K. on

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Even though the management changed several times while I was rent there I did not notice a change in service

Calvin L. on

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Only problem is gotta pay 10 bucks a month to get in 24 hours and told them only wanted for one month when i found out about after moved in and had a cooler in there and went back with last load had

James H. on

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very nice well maintained facility

RICK M. on

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Expect to wait in line >30 minutes to process your rental. While I was there, there were 2 individuals (just while I was in line mind you) that had reserved a 26' truck and they had none

Catherine B. on

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The staff was always friendly and helpful