Customer Reviews for U-Haul Moving & Storage of Hudson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hudson

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Mary B. on

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Customer did not leave a comment.

Kevin T. on

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Very nice to deal with. Thank you for the great experience

Jean O. on

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Very helpful, and kind

Timothy G. on

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Open earlier

Ted M. on

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Customer did not leave a comment.

cathy R. on

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very good service

Christopher S. on

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I was told on the phone by manager that they would accept a postal money order.. when my employee got there they refused and he had to use cash making it necessary to cash money order which the post office didnt have enough funds so he had to pay a check cashing service 67.97 to cash mo. these people in hudson need to get their stories straight.. the return in gulfport was very satisfactory, and woul recommend them.

Mark C. on

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Cecilio D. on

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jeremy A. on

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My experience with renting the truck was absolutely horrible. Ive rented many trucks from Uhaul and will be needing another one soon, but i am extremely reluctant to rent another truck after my ordeal that I've had to face. The process of returning the truck was miserable and tideous. The instructions given are a big fail in uhauls part. They give you instructions on making sure you keep the keys of the rental only AFTER YOU SUBMIT THE RETURN PROCESS SURVEY. PRETTY SIMPLE : YOU SHOULD LET YOUR CLIENTS KNOW BEFORE HAND THAT THEY NEED THE KEYS TO TAKE PHOTOS AND SNAP SHOTS OF MILEAGE BEFORE THEY DO THIS DARN RETURN PROCESS!!! COMPLETE WASTE OF TIME

Joel P. on

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I have no problem at all with the way U-Haul handles new customers. The employee took the time to show me several storage spaces and I was in and out in 15 minutes with the rental I need.

Jessica P. on

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Management was rude. They charged me wrong and said I didn’t check my truck in when I know I did

Ernest o. on

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The staff actually called me to notify that the unit next to mine had a water leak, and had me come in to verify there was no damage on my side!!! Who does that? Thank you Uhaul!!!

Jon C. on

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Arthur S. on

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Wipers were fraying, you could see part of the wiper hanging when using wipers and windshield washer fluid was empty. Very basic necessities and no reason to overlook them!

susan s. on

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Everyone at U Haul was knowledgeable and extremely helpful. I would definitely recommend and use them again.

David M. on

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Very easy to use.

Charles G. on

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Louis F. on

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Albert M. on

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The GM was amazing and very kind.

russell L. on

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Adrian R. on

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GARY W. on

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Russell C. on

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Keep doing what you're doing it was efficient and fast

digna m. on

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They are about money not customer satisfaction the unit contents Picked on 8/9,N Jaramil told me no proration for month. I Paid, feel they need refund me time not used. Another incident too long can

John S. on

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When I reserved online uhaul gave me a location in Florida. The day before pick up someone at that location told me they had no trailer. WTF. I had to call uhaul three times before they could locate a trailer. Reservations are called that for a reason.

Caseia F. on

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Lorna A. on

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Francine G. on

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Lady in office was swamped handled every ones needs very happy ,would definetly return here

Marlon T. on

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Thank you for making my moving transition painless. Everyone was wonderful..

WILLIAM R. on

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John R. on

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Very satisfied

Joan N. on

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Chloe M. on

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Manager is amazing and a huge sweet heart!

Patrick D. on

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Staff was very helpful and provided a secured space for the rented U-Haul truck.

ANTHONY N. on

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Anthony N. on

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don C. on

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The Manager Miki has to be the nicest and most helpful person I have ever met at a U-haul. When I went in their phones and computer were down due to a storm. She did my whole contract and everyone elses on her personal cell phone. She had her personal laptop on the desk.This lady makes it happen and adds a whole new concept to muli-tasking.Before I left Ga the U-haul there had 5 employees sitting around because the computers were down telling people sorry we can't do business. U-maul is very fortunate to have Miki there.

Dwight H. on

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Thank you

Cheri K. on

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Customer did not leave a comment.

Anita B. on

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Have more personnel so desk is covered; answer the phone so calls don’t go to corporate every time; have full and backup stock for basic needs, like straps for UBoxes

John C. on

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debrah S. on

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Very friendly.

Darrell S. on

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Customer did not leave a comment.

don C. on

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This location was a god sent! The manager MiKi was the nicest and most accommodating lady I have ever met in dealing with U Haul. I needed another truck to come back the Ga to finish my move because my SUV had issues. If it weren't for Miki I would have gone to Budget or Ryder. This lady deserves a major pat on the back!!

Linda H. on

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Everything was nice except l think .99 a mile for Florida residents is kinda of high. The cost of rental was fine but the mileage cost was steep.

nicole D. on

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Please fix the address as the one provided takes you down a nasty dirt road that you cannot turn around on.

Mike M. on

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Excellent service

Jane K. on

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Good job. Friendly staff. Very helpful.

Randall B. on

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Customer did not leave a comment.

Monica D. on

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Doing a great job keep it up 😊

Monica D. on

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Nothing. doing a great job.??

Shane V. on

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Kristin W. on

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Miki was wonderful. She explained everything clearly and handled the rental efficiently. I will recommend uhaul to friends

LINDA S. on

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Good for what I needed it for.

Donald B. on

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Keep the process the same! My rental Was quick easy and very convenient using the uhaul app ! every step of the rental and return was through the app which made everything a breeze and makes the customer also feel more in control of there rental experience. The only thing I would change is that the key to the vehicle that is being rented should be left in a place where customers can gain access them selves. Reason being I went through the rental process quick and when it came to the part to get the key I had to wait 10 minutes for a employee to come to the office to give me the key that was on the wall! Which slowed down the whole process and would make any one upset that they have to wait longer to get a key then the whole process of renting a uhaul!

Richard S. on

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Facility was clean, the personnel were always friendly and helpful and I would definitely have no problem using them again.

Judith S. on

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Customer did not leave a comment.

Jearl A. on

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I reserved a 26 feet truck 3 weeks before the move at a location near my house. when i went to pick up the truck they did not have it they told me I had to drive 15 miles farther to get the truck. that added 30 miles I had to go out of my way to get the truck

Randall B. on

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Customer did not leave a comment.

Ned P. on

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When I checked the truck out I paid for 15 miles. I ended up driving it 30 miles. I put 3+ gallons of gas in it before I returned it. Which got the gauge back to 1/2, which it was when I picked it up. I expected to be charged for the additional 15 miles at $.17 per mile - $2.55. A charge of $15.21 posted on my charge card. Can you explain what the additional $12.66 was for? Ned Palmer 6601 Clark St. Hudson, FL 32667 ned.palmer@prodigy.net 407-620-7642

David H. on

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GREAT AWESOME SERVICE

Darlene M. on

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The worker was very pleasant.

David H. on

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awesome experience and great employee's

M K B. on

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Have truck fixed so door would be tight fitting & not let outside traffic sound so loud in truck with whooshing air noise.

Edward S. on

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Great service at both ends, keep it going

SHERRI B. on

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Anita C. on

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Douglas G. on

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The drop off location was changed by U-Haul after I had picked it up. Went from being a couple blocks from my destination to miles away.

JAMES C. on

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The site is one of the best managed I've ever seen. Quick, clean, and efficient. I served 20 years in the military, and I was impressed. Good price too!

Richard S. on

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Quick and friendly service, storage room is clean and secure.

John C. on

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This place has stellar customer service. Very clean facility. The staff is very friendly and helpful. It was an absolute pleasure to do business with them.

andrea W. on

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Customer did not leave a comment.

Steve B. on

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Only issue was with trying to get door lock engaged.

BRIAN M. on

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Steve B. on

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Gerald T. on

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Josh H. on

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1st month was free which was helpful. Hours are limited unless you pay extra and you have to buy Uhaul locks which kinda sucks.

sandy m. on

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Staff was well trained.

Lois B. on

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Easy, fast, friendly, excellent customer service!

Kathleen W. on

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Larger office space so you don’t have to wait outside for next available customer service. Or a canopy so you don’t have to wait in the sun.

kyle s. on

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Very helpful and freindly

debra C. on

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Maureen was very helpful! She answered all my questions and took care of me in a efficient and professional way. Very impressed by her

Ava B. on

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More help for the customers

HARRY T. on

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Customer did not leave a comment.

GLENN C. on

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See comments above

Joseph G. on

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They charged me extra miles for a local run made me pay 100$ for 30 mile local trip. I EVEN TOPPED OFF THE GASI @ 20$ was rushed to get the truck back in 4 hours then they didn't even have time to check me out that's why they messed up my mileage .Never got a refund or a call back! UNDER STAFFED! TOTAL RIPOFF! 120$ DIDNT WVEN HACE TIME TO MOVE ALL MY BELONGINGS ! STAY AWAY!

PHYLLIS B. on

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Patricia was phenomenal! They let me leave my car till I had extra people to pick it up. She was quick & knowledgeable! The whole process was so efficient.

Jerry R. on

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Customer did not leave a comment.

john B. on

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No improvements needed. Sales lady was excellent ??

JOSE M. on

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Was given a trailer with bad wheel bearings which caused two flat tires on my trip... After the first wheel exchange it should have been out of service. Lost a whole day of travel.

robert H. on

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The tow dolly should have surge brakes

Donna J. on

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Customer did not leave a comment.

BILL H. on

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I cannot think of anything..

Donna P. on

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The staff was courteous and knowledgeable and the unit was clean

BRUCE D. on

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Robert S. on

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RALPH M. on

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William R. on

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Lost a customer over this. Feel ripped off for being charged milage due to your lack of communication

Lois B. on

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Clean, check in was fast and smooth, girls working were super nice.

Lois B. on

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Customer did not leave a comment.

Don B. on

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Steeley M. on

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Excellent customer service great truck

Paul C. on

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Very professional and pleasure to deal with

Andrew G. on

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none

Paul K. on

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Customer did not leave a comment.

Harry S. on

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99 cents per mile to me is ridiculous, the cost of the truck was fair but the other charges were too much. I won't rent again

Wayne P. on

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norma m. on

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Great experience

lisa g. on

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Very helpful staff

Greg K. on

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I tried to drop off the trailer at a location that refused to allow me to drop it off.... I had to go down the road to find another U-haul location that would accept the trailer. That is totally unacceptable.

Linda F. on

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Staff was very helpful and accomodating. Used the RV storage. Only recommendation would be to more clearly mark the spaces so it is easier for people to stay within their space.

RALPH M. on

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Customer did not leave a comment.

Darold Z. on

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Great place, good staff, and decent unit rates.

Shirley T. on

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The staff at this facility was very friendly and very helpful with my needs from the time I moved my stuff in to the time I moved out!

Susan O. on

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Anytime I needed assistance , Maurine was always available and very helpful.

Herman P. on

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Dorian K. on

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Gregory W. on

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cynthia W. on

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Was told to return the yellow slip and the keys in the box however the website wanted me to take pictures of something and they wanted all kinds of information on the website which I had to run home and get on the website for. Total mess!

Susan O. on

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James H. on

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Melvin H. on

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norma M. on

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Paul K. on

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Women who waited on my was prompt, professional, friendly and helpful.

Keven Z. on

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Michael N. on

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The employee was most caring and helpful. She is a true asset to the organization.

Ted C. on

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Excellent staff with great knowledge

Mark J. on

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The hours you are open was listed as 7am-7pm but when I dropped off the trailer no one was there.

ron K. on

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Your website is extremely frustrating to try to use!!!! I gave up and the nice lady at U haul of Hudson was very professional, polite and made us feel much better.

Jacqie C. on

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Customer did not leave a comment.

ERIK C. on

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In spite of Hurricane Michael the folks here helped out tremendously! Within a day we had a unit and temporary 24 access in light of our emergency! Super friendly service!! Thank you!!!!

LARRY H. on

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A great place

MICHAEL R. on

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Thanks so much. Your facilty and capacity for what I needed was perfect. I will use you all again soon.

Kenneth W. on

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Always helpfulp

Kathlene M. on

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Always very courteous and helpful. Office and grounds were always clean. Always felt that my items were safe, dry, and secured.

Anthony Z. on

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Very friendly and helpful staff.

Peter N. on

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Great staff and helped me move in quick!

Linda F. on

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Customer service and assistance was great.

terry s. on

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Great security and the staff are very professional. reasonable rates for uncovered RV storage.

Jeffrey R. on

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Elon J. on

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Good location and easy access. I would go back when needed.

mary jo m. on

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Tony and Rob work very professional I would use this company again if needed.Thank you so much

Raymond M. on

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Great

Joel R. on

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None.

William I. on

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The computers were down when we arrived and had to wait 2 hours to get our truck. The lady at the desk was alone and she needed help. She gave us some leeways and we appreciated it.

William w. on

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Most friendly and helpfull people very accommodating.

sara t. on

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The computers and phones were down for three days. The staff was still professional and handled the stress quite well.

CHIRISTINE D. on

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Great location! Very professional staff!

Charles Z. on

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Very professional staff that was very helpful all the way threw the process and up until I was unloaded and ready to leave.

ellen s. on

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Staff was was totally awesome and the only reason I left the to move to a unit with closer to my home but the unit at U-Haul of Hudson was absolutely awesome thank you for having great people

MARK B. on

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Very good place

Alison W. on

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I found myself in Florida staying with a friend. That situation did not work out, I had to put my belongings in storage. I chose U-haul and so glad I did. Staff was curtious understanding.

sara t. on

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Even though the computers and phone was down the staff handled it all with complete professionalism and grace.

Roger D. on

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no

dave s. on

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Maureen and Kayle were excellent and really understand the meaning of cusstomer service. Highly recommend this U Haul facility.

WARREN F. on

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Had storage unit for 11years. All the different managers during that time were all very friendly and help full. Thank You

Victoria P. on

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Only problem was the rate kept going up. I've had other storage sheds for 5 years and never got a rate increase this location gave me two within the same year (12 months).

carlos s. on

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Great customer service! Thank you!

WILLIAM Z. on

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Move-in and move-out process was extremely smooth, the staff was friendly, and the facility seemed well-maintained.

Elizabeth A. on

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no comment

ROBERT W. on

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Great service and excellent. Staff

CHARLES K. on

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Even though the management changed several times while I was rent there I did not notice a change in service

Calvin L. on

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Only problem is gotta pay 10 bucks a month to get in 24 hours and told them only wanted for one month when i found out about after moved in and had a cooler in there and went back with last load had

James H. on

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very nice well maintained facility

RICK M. on

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Expect to wait in line >30 minutes to process your rental. While I was there, there were 2 individuals (just while I was in line mind you) that had reserved a 26' truck and they had none

Catherine B. on

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The staff was always friendly and helpful