Customer did not leave a comment.Timothy P.
Customer Reviews for U-Haul Moving & Storage of Hudson
Hudson, FL 34667
(@ New York Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Robert B.
t the drop off location I was charged extra $17 That new â€œ Just go get it at the pick up and just drop it off, sucksIMRE H.
Customer did not leave a comment.Alfred M.
Customer did not leave a comment.Vernon M. | First Impressions
Have someone that is more professional than having you on the phone and another person who was reserving a truck not on speaker phone and yelling at you that you will pay them $50 out of your pocket. Then she put down that I had to return the truck to her or a $280 charge if I didn't. She never mentioned that. Really unprofessional and I asked for a receipt and was told they ran out of ink. She kept charging my credit card. I will not going back and I will tell all my friends not to go back too. I was also told by another uhaul rental that the Field Manager would get a hold of me. If she is in charge of the place and getting more places your in trouble. You better get someone else that knows how to be more customer service oriented. Horrible experience and person.Jennifer M.
First of all the truck was very old and in poor condition. We were also charged an extra $20 because we returned it overnight instead of during office hours. I called to request that they remove the extra fee since it was returned early, and I was told there was nothing they could do. We are regular customers but I guess that didn't matter.Dominick P.
I dont think there is anything to improve on, my experience was very good and thr staff was very professional.Dale H.
Customer did not leave a comment.Lee G.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.Louis P.
young man working there was pleasant and expeditious. Appreciate the great experienceMichael M.
Customer did not leave a comment.karen D. | Overall Experience
store branch has 1 employee that is not in the office in the mornings to conduct business...hv to wait until she returns from whatever she is doing causing a loss of customersKaren J.
Customer did not leave a comment.gus g. | Overall Experience
We had 2 go 2 another U place 10 miles out of our way cause the trailer we were we suppose had was broken with the Electric hook up...Not 2 happy with U Haul......No Credit 4 the problem it caused us...John G. | Overall Experience
Was attended to by Katherine Maimone. She took her time explaining everything to me about renting the truck. If needed I will rent from her again.Dorothy C.
Customer did not leave a comment.Carl P.
Staff was professional, friendly and very helpful. I would definitely recommend this facility.Tiffany D. | First Impressions
Customer did not leave a comment.Steve B.
Customer did not leave a comment.betty l. | Overall Experience
Customer did not leave a comment.LARRY D.
No problems at all with storage facility.....also rented a 26foot moving truck from them....great experience all the way around!Scott A. | Overall Experience
Customer did not leave a comment.William J.
Customer did not leave a comment.mike F.
Everything went smooth.... thank youCynthia B.
Customer did not leave a comment.Dana J.
Customer did not leave a comment.Luis T.
Customer did not leave a comment.Arthur E.
Customer did not leave a comment.Bryant S.
Customer did not leave a comment.Kim V. | Overall Experience
Customer did not leave a comment.Scott A.
Customer did not leave a comment.KENNETH K. | Overall Experience
Customer did not leave a comment.alan P.
Nothing I can think of.William P.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.Lisa H.
Management was mean and threatening. Some one should be looking into this facility. I have been a customer for 4yrs. I will not go back to that facility or recommend it.Richard W. | Overall Experience
Took the trailer to the wrong location, but the Hudson store said that they would relocate the trailer. MANY THANKS TO EVERYONJames H.
Staff were very friendlyNick D.
Made the reservation, went in, it didn't take more then 15 minutes to pull out the drive wave after she hooked the dolly up and gave the thumbs up.Jose D.
When we finally dropped the truck and trailer off a few days early, as well as being super helpful they informed us while doing inspection that the tow dolly didn't have the pins to keep the latches shut when traveling, the weld was coming apart, and the straps were placed on the latch incorrectly. They did however explain to me they placed a complaint in to corporate and made sure I will be reimbursed the $20 help fee, they didn't charge me for the last quarter of a tank before filling up, and they will be making sure I'm given the money back for the insurance and for the tow dolly & they will take it completely off my order and I will have my money back. I definitely would recommend this location!Kaitlyn L.
Customer did not leave a comment.Robert R.
More staffErnest R.
Customer did not leave a comment.FRANCIS A.
I have picked up and made drop offs at this location. They are always prompt, courteous and professional. Good location.Patrick M.
You girls rock!Deb F. | Overall Experience
I have used Uhaul for many years . This location and experience was by far the best. Cleanliness of location and equipment was exceptional. Staff was friendly and very helpful.DAVID G.
Customer did not leave a comment.Ashlee K. | Overall Experience
Customer did not leave a comment.kerriann h. | First Impressions
Customer did not leave a comment.Sharon B. | Overall Experience
They were extremely friendly and helpful.Kirby K.
Back of the trailer was never looked in at check in. There was trash and an appliance dolly in the back. I had to argue with the check in attendant that I didn't use the appliance dolly and that it was in there when I picked up the truck. He was rude and unfriendly, and even after putting $20 in for gas, wouldn't accept that it was at half a tank - forcing me to drive down the street to put $4 more in. Absolutely worst rental experience I've ever had.Steven M.
Customer did not leave a comment.audrey D.
Two people on Sundays. Extremely busy location.William K.
Customer did not leave a comment.Hubertus K.
Customer did not leave a comment.sandy m. | Overall Experience
Great staff. Very knowledgeable about the equipment at both locations. Friendly towards customers.Gregory H.
Best U-Haul in the area by a long shot!!! Thank you!!!!!!John W M.
Listen to their needs and try to accomidate instead of the take that or nothing program the reservation specialist!!!!! have.WILLIAM P.
Customer did not leave a comment.Merrie A.
Customer did not leave a comment.RICHARD C.
Very helpful and friendly great doing business withSharon B.
Customer did not leave a comment.Pat s. | Overall Experience
Nope made to feel like I was a criminal for being late with truck rental even know I was paying as I went lateChen B. | First Impressions
Customer did not leave a comment.RANDY H. | First Impressions
Great customer service, friendly, hassle free.Chase R.
It was my first time, good customer serviceMaria L.
In addition to the equipment being exceptional and in good working condition - the lady who checked me in was just the nicest. I once changed my storage location just because of the attitude of the front desk attendee. The lady here, however, was great. 10/10 would recommend.Joy D.
The office was closed everytime we came there. New location down the road had all their attention. Had to beg for a Receipt, which did not Email Until well after Truck turned in. THE PAPERLESS EMAILS ARE USELESS TO SOMEONE ON THE ROAD. You get no information in them, must Log on. VERY INCONVENIENT.Debra C.
Customer did not leave a comment.william S.
Very helpful and convenientMichael R. | First Impressions
No problems at all. Friendly staff. Will most likely be renting a bigger one soon.Helen R. | Online Move In
I was not informed the interior was sanitized and It smelled like smoke. U-Haul advertises trucks for 21.95 but charges big fees for mileage. My fault - I should have done the research but beware of all the extra charges. Other than that the truck worked fine and got the job done.Christine M.
I think everything was easy and quick.Edward N.
Customer did not leave a comment.Derna L.
The vehicle was clean but in NC we were pulled over by the cops and got a warranty ticket because the license plate light wasn't working.Marc I.
Customer did not leave a comment.Alberto R A.
Customer did not leave a comment.MELVIN B.
Customer did not leave a comment.Nathaniel N. | Overall Experience
Customer did not leave a comment.Christopher A. | Online Move In
You need to have the hitches inter changeable . We had to leave a trailer behind because it wouldn't fit the ball. We lost A LOT of money due to that it was very unfortunate and was an easy fix if UHaul had that one thing.Theresa C.
Customer did not leave a comment.Claudette M.
Customer did not leave a comment.gary P.
The gentleman who helped was disorganized. Then the â€œsystem â€œ was done and made for a long wait to pick up our equipment.John H.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Gerald R.
Katherine was the BEST Made my visit so much more enjoyable Every time I go there I feel like they are family ,so helpful â¤Doreen K.
Customer did not leave a comment.Vince W. | First Impressions
Customer did not leave a comment.Vince W.
I picked the drop off location to be 10906 stars 52 Hudson, after wasting time gas and mileage, Come to discover u hual picked different location For me to drop off the truck.Michael J.
Kat was great and friendly. Efficient and knowledgeable. Would highly recommendGerald L.
Customer did not leave a comment.Janet H.
Customer did not leave a comment.gary P.
Friendly, quick and easy drop offCRAIG C.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Jerry R.
We asked for a reduced amount of days. We picked it up on the 13th and dropped it off on the 15th. We were told they only would give us a 5 day rental. I will be looking elsewhere for my next rental. I paid for three days I didn't need. Ridiculous!Edward H.
Customer did not leave a comment.Erin W. | Online Move In
Nothing. Everyone was polite and went out of there way to have a tow dolly there and ready in less then 12 hours of us trying to find oneAngela J.
We have used this location several times and they have always been very professional and helpful. ðŸ˜ŽRichard P.
Easy out and easy in Frank was GREAT Not my 1st time here Thank youDoreen K.
Customer did not leave a comment.Allyson G.
Customer did not leave a comment.Irene R.
Not to overcharge the next customer, and have someone onsight at all times.Nathan R.
Needed climate controldeborah S. | Overall Experience
We were took to return the trailer to the Moon Lake address and the girl there would not take the trailer. We drove to the Hudson location and the man there was very helpful.Elaine S.
Have used this location multiple times, excellent in every area!John B.
Although this was not the location we chose to have our containers picked up from, Kayla & Kat did the best they could to get us our pods. Kat does seem to have a good relationship with her employees.Shanna B.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.John M.
Customer did not leave a comment.Kira V.
Service was wonderful, truck was very clean! Will definitely isotherm again!Julie B.
Never again!!!! My wife and I have moved more than a dozen times and have NEVER experienced such a dreadful move. KEEP in touch with the customer. Inform the customer of all costs. We will not recommend U-Haul. Richard WilsonRichard W.
The man at the location was super rudeChloe M.
Counter person did not seem to know what he was doing. He worked very slow. He was also very rude when we were returning our rental. Taking a personal phone call when he walked out. Instead of talking to and acknowledging us. Got visibly and audibly huffy when he tried to open the door and it was locked (we thought the place was closed and we were heading for the key drop when he came out)jennifer S.
Really fast, excellent service much appreciated!John B.
Nothing that I can think of, employee was great, practiced social distancing, the van I rented was in excellent condition.Blase B.
Customer did not leave a comment.KELLY D.
Old gentleman was very rude, specially with his comment "first of all I didn't want you in the office" if you dont want customers going inside the office write on your sign on the front door, no customers allowed. Terrible experience would never recommended to nobodyZENAIDA C.
The young girl who greeted us on Friday, June 26th was outstanding. She was very professional and courteous which made the transaction enjoyable. Thank you for taking your time to read this response.Randy C.
Customer did not leave a comment.Christopher B.
The person I told I was checking out was very forgetful or incompetent. She said she would note my departure and send me an e mail. She did neither and I received a bill with a penalty.John S. | Overall Experience
Very knowledgable staff, friendly.isidore v. | First Impressions
Customer did not leave a comment.david g. | Overall Experience
Customer did not leave a comment.Gwen J. | Overall Experience
Customer did not leave a comment.travis M. | First Impressions
Both ladies were professional and easy to work with! Thank you !Kyle M. | First Impressions
Needs lighting.CarolLee S. | Overall Experience
Customer did not leave a comment.Donna J. | Overall Experience
Friendly and helpful staff willing to help in every way.mary-jo d. | First Impressions
The unit is clean and the employees are helpful.Shamsher L. | Online Move In
no commentdorothy s. | Overall Experience
Mickki and Kayla are your Gems over at that property very nice ladies with customer service as well as customer appreciation very helpful it was nice to know if I needed anything they helped Me thanksCHARLES C. | Overall Experience
Very friendly and helpful staffmary-jo d. | First Impressions
Had A UNIT FOR TWO YEARS NO PROBLEMS.DONALD G. | Overall Experience
The associate was very pleasant and professional.DENNIS H. | First Impressions
Very helpful, and kindJean O. | Overall Experience
I have no problem at all with the way U-Haul handles new customers. The employee took the time to show me several storage spaces and I was in and out in 15 minutes with the rental I need.Joel P. | First Impressions
The staff actually called me to notify that the unit next to mine had a water leak, and had me come in to verify there was no damage on my side!!! Who does that? Thank you Uhaul!!!Ernest o. | Overall Experience
Everyone at U Haul was knowledgeable and extremely helpful. I would definitely recommend and use them again.susan s. | Overall Experience
Very easy to use.David M. | First Impressions
They are about money not customer satisfaction the unit contents Picked on 8/9,N Jaramil told me no proration for month. I Paid, feel they need refund me time not used. Another incident too long candigna m. | Overall Experience
Thank you for making my moving transition painless. Everyone was wonderful..Marlon T. | First Impressions
Very satisfiedJohn R. | Overall Experience
Staff was very helpful and provided a secured space for the rented U-Haul truck.Patrick D. | Overall Experience
Thank youDwight H. | Overall Experience
Excellent serviceMike M. | First Impressions
Doing a great job keep it up 😊Monica D. | First Impressions
Miki was wonderful. She explained everything clearly and handled the rental efficiently. I will recommend uhaul to friendsKristin W. | First Impressions
Good for what I needed it for.LINDA S. | Overall Experience
Facility was clean, the personnel were always friendly and helpful and I would definitely have no problem using them again.Richard S. | Overall Experience
Quick and friendly service, storage room is clean and secure.Richard S. | First Impressions
Only issue was with trying to get door lock engaged.Steve B. | Overall Experience
1st month was free which was helpful. Hours are limited unless you pay extra and you have to buy Uhaul locks which kinda sucks.Josh H. | Overall Experience
Staff was well trained.sandy m. | First Impressions
Easy, fast, friendly, excellent customer service!Lois B. | Overall Experience
Very helpful and freindlykyle s. | Overall Experience
Was given a trailer with bad wheel bearings which caused two flat tires on my trip... After the first wheel exchange it should have been out of service. Lost a whole day of travel.JOSE M. | First Impressions
The staff was courteous and knowledgeable and the unit was cleanDonna P. | First Impressions
Clean, check in was fast and smooth, girls working were super nice.Lois B. | First Impressions
Great experiencenorma m. | Overall Experience
Very helpful stafflisa g. | Overall Experience
Staff was very helpful and accomodating. Used the RV storage. Only recommendation would be to more clearly mark the spaces so it is easier for people to stay within their space.Linda F. | Overall Experience
Great place, good staff, and decent unit rates.Darold Z. | Overall Experience
The staff at this facility was very friendly and very helpful with my needs from the time I moved my stuff in to the time I moved out!Shirley T. | Overall Experience
Anytime I needed assistance , Maurine was always available and very helpful.Susan O. | Overall Experience
Excellent staff with great knowledgeTed C. | First Impressions
In spite of Hurricane Michael the folks here helped out tremendously! Within a day we had a unit and temporary 24 access in light of our emergency! Super friendly service!! Thank you!!!!ERIK C. | Overall Experience
A great placeLARRY H. | Overall Experience
Thanks so much. Your facilty and capacity for what I needed was perfect. I will use you all again soon.MICHAEL R. | Overall Experience
Always helpfulpKenneth W. | Overall Experience
Always very courteous and helpful. Office and grounds were always clean. Always felt that my items were safe, dry, and secured.Kathlene M. | Overall Experience
Very friendly and helpful staff.Anthony Z. | Overall Experience
Great staff and helped me move in quick!Peter N. | Reservation
Customer service and assistance was great.Linda F. | Reservation
Great security and the staff are very professional. reasonable rates for uncovered RV storage.terry s. | Overall Experience
.Jeffrey R. | Overall Experience
Good location and easy access. I would go back when needed.Elon J. | Overall Experience
Tony and Rob work very professional I would use this company again if needed.Thank you so muchmary jo m. | Reservation
GreatRaymond M. | Overall Experience
None.Joel R. | Overall Experience
The computers were down when we arrived and had to wait 2 hours to get our truck. The lady at the desk was alone and she needed help. She gave us some leeways and we appreciated it.William I. | Reservation
Most friendly and helpfull people very accommodating.William w. | Overall Experience
The computers and phones were down for three days. The staff was still professional and handled the stress quite well.sara t. | Overall Experience
Great location! Very professional staff!CHIRISTINE D. | Overall Experience
Very professional staff that was very helpful all the way threw the process and up until I was unloaded and ready to leave.Charles Z. | Reservation
Staff was was totally awesome and the only reason I left the to move to a unit with closer to my home but the unit at U-Haul of Hudson was absolutely awesome thank you for having great peopleellen s. | Overall Experience
Very good placeMARK B. | Overall Experience
I found myself in Florida staying with a friend. That situation did not work out, I had to put my belongings in storage. I chose U-haul and so glad I did. Staff was curtious understanding.Alison W. | Overall Experience
Even though the computers and phone was down the staff handled it all with complete professionalism and grace.sara t. | Reservation
noRoger D. | Overall Experience
Maureen and Kayle were excellent and really understand the meaning of cusstomer service. Highly recommend this U Haul facility.dave s. | Overall Experience
Had storage unit for 11years. All the different managers during that time were all very friendly and help full. Thank YouWARREN F. | Overall Experience
Only problem was the rate kept going up. I've had other storage sheds for 5 years and never got a rate increase this location gave me two within the same year (12 months).Victoria P. | Overall Experience
Great customer service! Thank you!carlos s. | Overall Experience
Move-in and move-out process was extremely smooth, the staff was friendly, and the facility seemed well-maintained.WILLIAM Z. | Overall Experience
no commentElizabeth A. | Overall Experience
Great service and excellent. StaffROBERT W. | Overall Experience
Even though the management changed several times while I was rent there I did not notice a change in serviceCHARLES K. | Overall Experience
Only problem is gotta pay 10 bucks a month to get in 24 hours and told them only wanted for one month when i found out about after moved in and had a cooler in there and went back with last load hadCalvin L. | Overall Experience
very nice well maintained facilityJames H. | Overall Experience
Expect to wait in line >30 minutes to process your rental. While I was there, there were 2 individuals (just while I was in line mind you) that had reserved a 26' truck and they had noneRICK M. | Overall Experience
The staff was always friendly and helpfulCatherine B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!