Customer did not leave a comment.YICENEIDO G.
Customer Reviews for U-Haul Moving & Storage of Hunters Creek
Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facilities were very impressive!William G.
Thanks allRalfred F.
Customer did not leave a comment.LIZBETH C.
Customer did not leave a comment.Laura A.
Customer did not leave a comment.JOSE N.
Customer did not leave a comment.JOHN S.
Quicker response time when a trailer or truck it's a flat tire. I sat on the side of interstate 4 for four hours before my tire was fixed.HAROLD M.
Customer did not leave a comment.JUAN B.
Customer did not leave a comment.ROSITA S. | First Impressions
Customer did not leave a comment.VIVIAN R.
I got the vehicle abd after 1 hour vehicle was down for an hour.. I was trying to reach CC over phone and waited for one hour in line.. somehow i called my friend and he fixed the issue.. and i returned on time.. but i can see a charge of $22 extra with MI charges. donno what those charges are and im in CC call from last one hour and still teh call was on hold.. this is pretty bad experience.. im not going to have Uhaul rental again..sandeep P.
Customer did not leave a comment.ROSITA S.
Customer did not leave a comment.EFRAIN F. | Overall Experience
Customer did not leave a comment.Bridgett F W.
Customer did not leave a comment.JUAN Q.
Customer did not leave a comment.ANN O.
Very quick drop off,Jeffrey H.
Customer did not leave a comment.ROBERT H. | First Impressions
Very modern and updated. Process is streamlined and staff was wonderful to work with.TROY D.
Very good service...RAFAEL H.
Customer did not leave a comment.Donovan R.
Customer did not leave a comment.Kevin W.
Is greatONILL M.
Customer did not leave a comment.RODOLFO C.
Moving truck had electrical issues however still able to make move.Nicholas W.
Great experience overall. Although the location was not super convenient for me, the easy transaction and overall experience outweighed ANY inconvenience. I would do it again anytime.Edward M.
My expereince at this location was terrible. I tried to do the 6:30am pick up. They did not open until 9am. When we arrived to pick up the truck we could not even park because they trucks were in the way of the only entrance ansd exit in the facility. We then had to wait until 9am for the store to open. The assistant manager was extreme rude and basically laughed off our morning saying "he couldn't do anything about the drop off location for their trucks" The drop off location for the trucks from the night before was the reason we couldn't pull out of the facility because they were blocking the lanes. I would NEVER recommend this location to any of my friends.Taylor Q.
Customer did not leave a comment.Donovan R.
Fast and friendly customer serviceLENKA R.
Customer did not leave a comment.Henry N.
Customer did not leave a comment.Wilson C.
I was charged 20 extra miles equivalent to $17.38 dollars. The miles out on the truck was2598 and they wrote on the contract 2576, equivalent to 22 miles. 33x;79=$17.38 over pay. I been rob. Not honest, will not recommended.JOSE L.
Customer did not leave a comment.Wildo A.
I am being charged around 3 months after a use the services and vehicle. What is going on?IVAN A.
Customer did not leave a comment.ELIETTE M.
Customer did not leave a comment.SHARIFF B.
Customer did not leave a comment.John A.
Customer did not leave a comment.SIED MOHAMMAD MA A.
Customer did not leave a comment.ROLANDO G.
I drop off on sunday and i get mi car stuck inside the parking because other trucka was blocking the exitJUAN G.
I've been to several U-haul locations throughout the years, which range in various sizes. This location was by far the most organized and efficient! I always anticipate having to wait for a while to be served. Walking into this location was no different as the line was quite long upon arrival. To my surprise, the line moved quickly, and we were in and out with our rental in record time. I will definitely return to their location for future rentals.MAURICE S.
Reserved online using truck share... when I arrived my cargo van I reserved was there waiting for me keys in the ignition. Inviting door open, I doubled checked to make sure the van matched the number of my reservation. & began the online check in process... then a team member came & told me this van want mine... & I needed to sit in line inside even though everything from my reservation added up. So what exactly is the purpose of the online booking process...? I checked out a different van. & when I got back all of other people's returns were backed out into the street. That's pretty unsafe considering is on orange blossom trail. But what do I know... just be ready for people not knowing what exactly they're doingJaQuis L.
Long wait line. There should be a line for walk-ins & one for those that already have a reservation. There was also a delay in inspecting the van to give to the next customer.Teresa B.
Muy amable el sr que me atendiÃ³luis A.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.PEDRO S.
Customer did not leave a comment.Andres T. | First Impressions
Customer did not leave a comment.JUAN L.
Keep doing what you're doing so well!Eric B.
Super easy process to drop off, literally took secondsNicholas JOHN S.
Customer did not leave a comment.RUBEN R.
Customer did not leave a comment.Joinner M.
The speaker on the driver side goes in and out. Also the passenger door at times doesn't shut all the way. I would have told the drop off location this but I forgot and they didn't ask. Not as inviting as the pickup location.Ashlee T.
Customer did not leave a comment.JAIME C.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Carlos L.
Customer did not leave a comment.Luis N.
The staff was very rude and I was over charged.Cindybel T.
Customer did not leave a comment.Peter N.
Customer did not leave a comment.KENNETH F. | Overall Experience
Customer did not leave a comment.JOLANI M.
I was told i had 30 free miles and was charged for 43LIZA A.
Slow service, but friendlyCAROL S.
Customer did not leave a comment.ALVERICO A.
Customer did not leave a comment.LUIS C.
Customer did not leave a comment.Harry M.
Truck was a bit slow, sounded like something was wrong with the engine and the check engine sign did come on while returning the truckTERRELL S.
The customer service was lacking nothing was explained the dolly we rented was not in the truck causing inconvenience I had to double back to get it the website was not working when I attempted and my husband attempted to return the truck I was charged 20.00 the location has yet to return my messages or even respond when uhaul called on my behalf after a long wait needles to say my moving plans where delayed costing me extra day in rental fees and return fees... the truck smelled reeked of cigarette smokeALFREDO S.
Keep up the good work!JAIME A.
Customer did not leave a comment.JODEE W.
Customer did not leave a comment.SHARON R.
El empleado de nombre Luis que hace entrega de los equipos se le recomienda ser amable, diligente y educado, hacer su trabajo con servicio al cliente. Cuando le hable para pedirle algo hizo gestos de no querer hacerlo. Nada recomendable. El resto del equipo muy bienCLAUDIA H.
Location and equipment were great. Horrible experience with the website and app - will do everything in person from now on.Benjamin W.
Great service and very welcoming also very professionalANGEL R.
The pick-up process was long, difficult and frustrating. I opted for phone check-in and ended up wandering around the lot for a good 10 minutes looking for the truck before finally being able to flag down an employee, who told me "someone else probably took that one" and showed me what to tap to get assigned a different truck. (During this process, I tried twice to go inside and find a human being to talk to, but the line was out the door and not moving.) I finally found the truck and then ended up waiting nearly 15 minutes before receiving approval, despite the fact that I had provided all of the requested information when I made the reservation. At that point, the app instructed me to "skip the line" and go inside to request the key for the truck, which I did, except that the two employees behind the counter were both busy with other customers, meaning I had to choose whether to be rude and interrupt or to wait some more. When I finally did get someone's attention, she was unable to find the key for several minutes (making both myself and the other customer she was checking in wait while she searched). All told, despite having a reservation, it took me over an hour to complete check-in and drive off the lot. And when I reached my destination, I realized that the dolly I had requested was not on the truck. Just a terrible experience. Despite the fact that this was a local move and I won't be far away, I would never rent from this location again. (My husband is actually renting another, smaller truck today and selected a different provider.)Jenny B.
Customer did not leave a comment.Maria T. | Overall Experience
Customer did not leave a comment.NICHOLAS BENJAMI B.
Customer did not leave a comment.Jose R. | First Impressions
We reserved a truck and we arrived 30min late and they gave our reservation away. We asked Randy the rep/manager why no one called us to ask if we were still coming and he was a complete jerk. Randy was so extremely rude and and cussed at us and said "I don't know what the fuck you want from me, the truck is gone " if we didnt need a truck that moment I would of went elsewhere. We got a smaller truck but I do not recommend this location due to Randy, we could deal with them giving the truck away but not the disrespect. Randy needs to be fired.Joy B.
My dolly that I rented and paid for was not in the truck and I notified the location but was still charged for the dolly rental.Allison W.
Customer did not leave a comment.Hayden H.
Customer did not leave a comment.JUAN B.
Great service.ALEX B.
Excellent C/S !! The entire staff is outstanding.. Great teamwork !Eddie G.
Customer did not leave a comment.Gerald A.
THE TRUCK WAS DIRTY ALSO CHARGE ME FOR GAS WHEN I TAKE THE VAN WITH MORE OF WHAT IT HAVEANGEL R.
Customer did not leave a comment.ARTURO P.
Customer did not leave a comment.YOHANA O.
Customer did not leave a comment.FABIOLA A.
Customer did not leave a comment.JACQUELINE Q. | First Impressions
Customer did not leave a comment.ANGELLO S.
Customer did not leave a comment.JORGE M.
Chris was very nice and when I say efficient..... do I mean it. I walked in and literally walked back out with key in hand for the truck. Less than 5 minute process and everything was ready for me to go. Thank youREBEKAH W.
I have used uhaul for decades and never have I been double charged when I turned in the truck later than the time given! I was double charged for everything- never given this in writing as a possibility. Totally shiestyKRISTIAN T.
Because we used the online check in everything went very quickly. They got the trailer quickly hooked up;John L.
Customer did not leave a comment.Luiz R.
Customer did not leave a comment.Eva R. | Overall Experience
Customer did not leave a comment.MARIE H.
Customer did not leave a comment.CESAR C.
The facility is clean and the hours of access are great. Most of the time there are no carts immediately available for transport and the unit, although spacious, cannot store some of my items because the hallways leading to it have corners that are too tight.Evan B. | First Impressions
Right mileage and fuel details up front.ramesh L.
When I arrived with my crappy truck, the guy said to leave the keys in the ignition and I was free to leave. I never wanted to leave a truck so badly. I immediately thanked him and ran for the nearest uber.Gabriel R.
I was in between moving from an apartment and house and the storage unit was a life saver! I took advantage of the climate control unit. Kept my belongings safe and protected them from damage. Loading and unloading was made easy with the flatbeds offered. Would recommend.David V. | Overall Experience
Customer did not leave a comment.ONASIS T.
The Uhaul needs a right end alignment, it kept pulling heavily to one side. Also there was a hand truck inside I didn't request nor need, and hope I wasn't charged for.Steven Ray H.
Keep up the great work. Thank YouTERRY R.
Customer did not leave a comment.Rhonda S.
Customer did not leave a comment.ROBERTA H. | First Impressions
Customer did not leave a comment.Margaret B. | First Impressions
Customer did not leave a comment.ALEXIS S.
Customer did not leave a comment.EDWARD B. | Overall Experience
Thanks for your helpAngel E. | Overall Experience
The Elevator was out of service most of the time. This caused the inconvenience of not being able to move in or move out furniture.Madeline R. | Overall Experience
Overall good experience. Challenges: The facility doesn't answer the phone, it always rolls to a corporate reservations center so if a person needs to actually speak to someone on site, no change. The elevator (the only one in the building of 3 floors) was broken for over 3 weeks. I'd have to drive over since the phone wasn't answered (see above) to check to see if I could access my belongings. When I did leave messages with the central reservations team to have a call back from the facility only once did Jorge, the manager do so. The other messages were not returned. Ultimately, I decided to move to a competitor who had easier access (2 elevators) and who would answer the phone on property during business hours. They also offered slightly lower rates.keith s. | Overall Experience
Terrible service. The young woman working on 3/7/2021 is rude and absurd. Same as the little short guy with beard, no respect l.Zhenghao Z. | Overall Experience
Customer did not leave a comment.Tapatha W. | First Impressions
Customer did not leave a comment.Melvin D. | Overall Experience
Customer did not leave a comment.Ricardo I. | Overall Experience
Only one small disappointment the storage manger told me that because I was unloading the truck that I rented I would not be billed for another day the truck was due back and I was back on time however I had to unload it which took all day the storage manager told me I would not be billed for an extra day and I was billedBenji G. | First Impressions
Customer did not leave a comment.MICHAEL D. | Overall Experience
Customer did not leave a comment.SHARIKA Y. | Overall Experience
I come from a Worldwide company were Customer Service is our number 1 priority and Jorge Mercado exceeds excellent customer service. We appreciate his help and great attitude towards the customer.Madeline R. | First Impressions
Customer did not leave a comment.Lilian A. | First Impressions
Perfect 👌WILFREDO O. | First Impressions
Customer did not leave a comment.Andrea r. | Overall Experience
Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experienceBlanca S. | First Impressions
Customer did not leave a comment.vla r. | Overall Experience
Customer did not leave a comment.richard o. | Overall Experience
Customer did not leave a comment.Roberta H. | Overall Experience
Everyone very helpful and friendly!Ruth L. | Overall Experience
This uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.😍😘as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️SANDRA L. | Overall Experience
I did not have any need for or interaction wi5 staff.Jennifer W. | Overall Experience
Customer did not leave a comment.Luz Maria G. | Overall Experience
Customer did not leave a comment.Heather C. | Overall Experience
Customer did not leave a comment.Edgar C. | First Impressions
The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.Nancy B. | Overall Experience
Personal friendly and professionalLuis C. | First Impressions
Customer did not leave a comment.Cesar L. | First Impressions
I would definitely recommend this UHaul storage facility- to all my friends and family members 👍. Great job - they were professional, courteous and knowledgeable 👍👍👍👍MYRNA U. | Overall Experience
Really Good.Carlos A. | Overall Experience
Customer did not leave a comment.Maritza M. | Overall Experience
Customer did not leave a comment.Victor P. | Overall Experience
Customer did not leave a comment.christine p. | Overall Experience
Jorge Mercado who is the General Manager of this location was extremely professional and helpful.Hameed J. | Overall Experience
The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.KARLIEF T. | Overall Experience
Customer did not leave a comment.EFRAIN G. | Overall Experience
Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.MAX S. | First Impressions
Excellentdinorah l. | Overall Experience
Customer did not leave a comment.Debra M. | Overall Experience
My only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It’s very difficult to recall all the locations using that cancelled card.Thomas H. | Overall Experience
Excellent staff and facility.Hameed J. | First Impressions
Customer did not leave a comment.KIMBERLY L. | Overall Experience
Customer did not leave a comment.Jorge O. D. | First Impressions
Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.MARCUS M. | Overall Experience
It was Great very clean helpful staff!Justin H. | Overall Experience
Only they said that the first month is free and they aplay the fees in my credit card. Explain why?ROSA H. | Overall Experience
Great Job to everyone 👍🏾👍🏾Henry W. | Overall Experience
Customer did not leave a comment.Miriam D. | First Impressions
Super friendly employeeselaine b. | First Impressions
The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.Christopher H. | Overall Experience
Absolutely no complaintsPHIL B. | Overall Experience
I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.steve c. | Overall Experience
Management was AWESOME!!!! They took very good care of my storage needs.Debra M. | First Impressions
OkChristopher T. | Overall Experience
The best U-HaulRoberto D. | Overall Experience
The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!Juanita F. | Overall Experience
The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.ROBERT B. | Overall Experience
Not comment.Marisol P. | Overall Experience
ExcellentAlfredo G. | Overall Experience
The best u-haul storage facility i ever usesFrancisco O. | Overall Experience
Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.Cass W. | Overall Experience
Great staff very helpful and kindTyrone D. | Overall Experience
Excellent serviceFrancisco O. | First Impressions
should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate morePhuong P. | Overall Experience
George was awesome and took care of me!!Georgio L. | Overall Experience
The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.Leticia R. | Overall Experience
Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.flavio a. | Overall Experience
.LATOYA B. | Overall Experience
Best, so far.Miriam D. | Overall Experience
Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.Nicole W. | First Impressions
Good jobElaine J. | First Impressions
GreatAlicia C. | First Impressions
Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.Eric S. | Overall Experience
Personnel were very professional and attentive to my every needJose N. | First Impressions
Great customer services and facilitiesCARLOS O. | Overall Experience
Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀Beth T. | Overall Experience
Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.NIKITA S. | Overall Experience
N/AMiriam D. | First Impressions
Excellent storage area. Staff very friendly and helpful.Robin B. | Overall Experience
This facility has a great team, is well run and is very clean!!Janice C. | Overall Experience
When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.Meglana O. | Overall Experience
Would use again.William B. | Overall Experience
The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.Michael E. | Overall Experience
Great service, great deal, great location.swap shop t. | First Impressions
Convenient location.Patricia C. | Overall Experience
Every one was kind and very friendly and waited on each customer with great care..Anita J. | First Impressions
The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everythingjeanne b. | Overall Experience
Excellent serviceALBERTO L. | First Impressions
The manager George was very polite and was able to answer all my questionsCELINA P. | Overall Experience
The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge meSheila C. | Overall Experience
Simply excellent ( David, Nathalie and cleaning girls )Pedro M. | Overall Experience
Best Uhaul location I have ever used.Darby W. | Overall Experience
Excellent treatment and service is all I can say.MARIA F. | First Impressions
This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto FigueroaWigberto F. | First Impressions
This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.Darby W. | Overall Experience
As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.justin t. | Overall Experience
We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!Gina B. | First Impressions
All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.MARINELA C. | Overall Experience
Excellent serviceJOSHUA M. | Reservation
Was a very good experience thank youLinda C. | Overall Experience
The staff and general manager were attentive and provided excellent customer service.Juan R. | Overall Experience
Very friendly folks and a very clean facility.Philip G. | Reservation
Great place, great staff.Kai T. | Overall Experience
I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.Maria M. | Overall Experience
Great facilityAMY L. | Overall Experience
very good experianceRobert B. | Overall Experience
A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointedandres m. | Reservation
Always friendly and helpful. never had a problemBRADFORD B. | Overall Experience
xxxAbraham G. | Overall Experience
The best Uhaul storage in town!!!!MIGUEL V. | Overall Experience
I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yetAndy H. | Overall Experience
The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.Shantel S. | Overall Experience
I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.Juan R. | Reservation
Great customer service and satisfactionAmanda J. | Overall Experience
The best service and very convenientjuan g. | Reservation
Non of the above because I never moved in. I had requested for this order to be cancelled.Maribel L. | Reservation
place is clean and staff very helpful.Felix D. | Reservation
ExcellentJOSE R. | Overall Experience
No commentsBarbara D. | Overall Experience
My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.Gina S. | Overall Experience
Very friendly and helpful. Couldn't have been smoother. No issues.Thomas H. | Reservation
The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!Ashly H. | Overall Experience
Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.JUDY JENNETTE S. | Overall Experience
Great customer service thank you all for a great jobFranciso T. | Overall Experience
It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!NATHAN B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!