Customer Reviews for U-Haul Moving & Storage of Hunters Creek

11,201 reviews

13301 S Orange Blossom Trl   Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

(407) 888-8279

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 888-8279

13301 S Orange Blossom Trl
Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

AWESOME services with labors outside when I pick up and drop off my van very courteous and good attention. But not customer service, the young woman that take my order when arriving dont make eyes contact or smile to the customer, even Not "good afternoon" for receiving me.

Bren da V. 
Rating:
5.0

Customer did not leave a comment.

KAMIL K. 
Rating:
4.0

Good communications. U-Box contents traveled safe-n-sound from Tennessee - job well done!

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Shonitra B. 
Rating:
5.0

Always excellent service at this location which is why I always rent from here. Chris Fisher was exceptionally friendly and helped me with a minor error on my bill. Thank you.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Isais M. 
Rating:
5.0

Don't change a thing! Customer service was excellent and above and beyond my expectations. The car hauler was promptly and professionally connected to my vehicle, safety inspection completed within minutes of my arrival. When I returned the equipment, it was quickly inspected again and disconnected. I didn't even have to go inside the building to complete the return. The staff was very pleasant and polite, it was clear that they wanted me to have the best possible experience; and I did. 10/10 will use again, 10/10 would recommend.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jar P. 
Rating:
5.0

Great job

lillian R. 
Rating:
1.0

Deberían verificar la unidades antes del alquiler para q los clientes no tenga problemas y un mejor personal capacitado

Josue G. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

jose W. 
Rating:
3.0

Check to make sure can and cargo areas are cleaned out.

Nathan K. 
Rating:
4.0

Customer did not leave a comment.

Ericka T. 
Rating:
5.0

Always friendly and helpful staff, that's why I always use this company and location.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

Customer did not leave a comment.

Jaber S. 
Rating:
3.0

Every time we rent a car dolly or a trailer at any location the pig tail for the lights is not able to get. The people who are at the locations don't know where or what one fits the equipment. We had called roadside service and they were not able to get a pig tail either. So we had to drive up the road with 4ways going and the car following the same with the 4ways flashing.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

Carlos H. 
Rating:
4.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

Worst customer service ever .

Nabil R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

The lady was awesome dont remember her name thank you!

Rebeca R. 
Rating:
1.0

unsafe vehicle, the doors do not work, it is in very bad condition, I want my money back

Luis M. 
Rating:
5.0

Uhaul is always a pleasant experience.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
3.0

Very poor telephone service. Could not talk with anyone regarding my contract.

Rigoberto V. 
Rating:
4.0

I'm concerned about the Tolls. The girl at the counter told me I'd be charged but I didn't see a Sunpass in the truck. I waited 30 minutes to return the truck, then just ask an employee if I could leave. I wanted to ask about the Tolls but it was too busy.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
4.0

Exellent

LUIS R. 
Rating:
5.0

Que la entrega sea más rápida y que los vehículos este limpio

Marcos C. 
Rating:
5.0

Todo excelente

eiber H. 
Rating:
5.0

Customer did not leave a comment.

Guzal T. 
Rating:
3.0

Customer did not leave a comment.

Coralys M. 
Rating:
3.0

I was showing I'll total figure when I return the truck, then I saw a double charge on my credit card. I went back to the location and complained. The clerk lady fixed they overcharge, but not in an apologetic manner or even a nice neutral one.

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
4.0

Una manera muy rápida de realizar su mudanza.

Ceasar C. 
Rating:
5.0

Customer did not leave a comment.

Zenaida R. 
Rating:
3.0

This location suffers from the same overall issues U-haul in general does. They have this nice app for your phone where you can upload images of you license, setup credit card payments, select all the options available, etc. However, when you show up to the location, you have to stand in line for 30 minutes to an hour just to pick up the keys as they don't have an expedited line to match the app.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

MARC C. 
Rating:
3.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
1.0

Customer did not leave a comment.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN P. 
Rating:
5.0

Customer did not leave a comment.

massiel alejandr T. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

Customer did not leave a comment.

cesar C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

nayibe T. 
Rating:
4.0

Anexar más vehiculos

DOUGLAS R. 
Rating:
5.0

Congratulations for service!!

Marco Antonio S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE J. 
Rating:
5.0

congratulations to all the staff for their attention and the excellent maintenance of the vehicles I always count on uhaul when I have to transport any family equipment

JOSE T. 
Rating:
5.0

Great service!

Rod S. 
Rating:
4.0

Customer did not leave a comment.

jorge C. 
Rating:
4.0

Customer did not leave a comment.

Ulises S. 
Rating:
1.0

Customer did not leave a comment.

Sean B. 
Rating:
1.0

Customer service was truly horrible. I was not given any explanation on the rental process or requirements. I had to ask multiple questions for basic information that should have been explained up front. All the staff were in a bad mood and 2 guys were arguing as to who was going to retrieve my van. at the end i was just thrown the keys and told "it's outside." Upon return, i was accused I had dropped off the van to the wrong location. Overall, bad experience and it's unlikely i will rent at this location again.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Continue the great service.

William S. 
Rating:
5.0

Excellent helpful staff!

Rosario F. 
Rating:
5.0

Customer did not leave a comment.

Griselda F. 
Rating:
4.0

None at this time. Probably the fastest and best location in Orlando or nationwide. They are always prompt, courteous and polite. I had 1 minor issue with a trailer I rented. They promptly offered me a replacement or fix the unit that was hooked up. "I thought fix it it's hooked up and booked, 10 minutes later down the road.... Time is money"

Brian T. 
Rating:
5.0

Check in on phone was quite tedious and slow

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
3.0

Customer did not leave a comment.

Alfredo T. 
Rating:
4.0

The cashier was extremely unprofessional and had a very bad attitude. Thank you to Christopher for stepping in to assist. As someone managing customer service for 22 years. Some people are just not meant for it. She is one of those people.

Daniel G. 
Rating:
4.0

Broken air pressure machine at this location..cost me one hour of my time to take rental truck to free air at WAWA and return back as tire sensor light still wasn't cancelling out.

paulette W. 
Rating:
3.0

The person that helped me was great. The guy that delivered the truck could at least pretending he is smiling and practice saying “Your welcome” or acknowledge what customer is saying. Anyway! Thanks!!

Misael G. 
Rating:
5.0

Customer did not leave a comment.

Tereek H. 
Rating:
5.0

Customer did not leave a comment.

Khosrow S. 
Rating:
5.0

I had an outstanding experience with your staff.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
3.0

None

Devanand G. 
Rating:
5.0

Nothing ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Sandra L. 
Rating:
5.0

Super smooth, quick and professional service I always rent there when I need it.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

Wilford C. 
Rating:
5.0

When I returned the truck, I informed the location that the truck has transmission issues. When I stopped, the truck would jerk really hard. He said that he'd informed the maintenance crew to take it off the road and they said no. I would like to make a complaint because the vehicle is dangerous and unsafe. It should not have been given to me if the location knew there were issues with the transmission.

Robin N. 
Rating:
5.0

Excellent customer service

Giseli K. 
Rating:
5.0

Update the return key picture on the uhaul.com/share website that is specific to your location return key area

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

SAUL R. 
Rating:
4.0

The van seemed new, it had a repair on the right rearview mirror and a lot of wind was heard when driving, it should also have better maintenance and be aware of absolutely everything! The van had a burned out taillight and it is very difficult to drive like that.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S V. 
Rating:
5.0

Customer did not leave a comment.

Jean U. 
Rating:
1.0

You guys have terrible customer service. The worst. I have tried to resolve a challenge with you guys 3 times and I keep getting promises but no action. I cannot recommend your business.

JESS M. 
Rating:
4.0

The person helping me didn't seem like he wanted to help me. He was more interested with his phone and he didn't greet me with a smile or a genuine hello. I don't think he actually cared to be there but he could have been having a bad day.

Jana K. 
Rating:
5.0

100% recommend

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

FelixP G.  |  First Impressions 
Rating:
1.0

We had reservations for 12 pm. The truck that we had reserved had no brakes. They were trying to schedule our truck but we couldn't because we had to move. Then they pushed our reservation til 230 and set all of our plans back because they weren't prepared properly. 0/10

Paula H. 
Rating:
5.0

Will like longer hours on the weekends in case I need to access any of my stuff.

Dagmaris F.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful, and bilingual. Will recommend to anyone. -Thank you.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

PAULO S. 
Rating:
5.0

Customer did not leave a comment.

KENIA Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph D.  |  Overall Experience 
Rating:
2.0

When I made the initial reservation they told me to call a day before to schedule pick up time and location. Location was far. Then I had to call for the drop off site they never gave me a storage, I had to call to call again to schedule a storage. I mentioned I had a 20 foot truck they gave me a 10x10 my truck was packed from front to back, my things did not fit in the storage. I had to look for another storage elsewhere and pay $215 because of Uhaul worker’s not having knowledge about size of the unit. It’s obvious that a 20 ft full truck was not going to fit in a 10 x10 so I had to pay money I was not counting on spending. I called to mentioned I need one more day with the truck they told me it would be $40, ok . The next day they called me rushing that I had to return the truck or I would be penalized and charged $50 more besides the $40. We returned the car trailer the same day 3/29/22 to the Uhaul and I was charged for it like if I turned it in on the 3/31/22. So again I was charged 85$ extra. I am so disappointed with uhaul.

Ana G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TOMAS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake P.  |  Online Move In 
Rating:
5.0

excellent services. thanks

ruben i.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful. Showed me how to use access code & the carts that are available to us to load my items on.

sheryc i.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tamara h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NADIMA B.  |  Overall Experience 
Rating:
2.0

Having been minimized by Secret Society and what belongings I had left NOT DESTROYED, this storage center gave me great piece of mind until I could secure an apartment once I sold my minimized and destroyed home. I give it an A+++... Thank you again

Michele M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jamie M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Raquel I.  |  Overall Experience 
Rating:
5.0

The team at UHaul Moving and Storage at Hunters Creek were very accommodating and helpful. I would absolutely recommend utilizing their location for all of your moving and storage needs.

Sam J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meaghan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcelino D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SEVERINO R M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tia J.  |  Overall Experience 
Rating:
5.0

La persona que me atendió fue muy amable conmigo me gustó el servicio.

Idegory R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUSCELINO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE G.  |  Overall Experience 
Rating:
3.0

The hours are not at all convenient. I work afternoons and sometimes I need to go after work. The facility has an alarm system that activates at 10pm. I’ve had to clear out items with the alarm blasting, After hours parking is horrible. There are trucks blocking both the entrance and exit. There is a male staff member who thinks he’s in charge of everything. He told me to love my car since there was a uhaul truck coming in. I ignored him and proceeded to unload my car

Julius R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
1.0

Do not go here they will rip you off. The lady at the desk lies constantly to everyone she calls. Very unprofessional!!!! Never use UHaul again because of this experience.

Tammy Winter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARDO R.  |  Overall Experience 
Rating:
2.0

Overcharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100.68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.

Konstantinos P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Branda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANTE G.  |  First Impressions 
Rating:
5.0

The restroom was yery clean as well as the Storage room. Very Happy over all...

ROBERT H.  |  Overall Experience 
Rating:
1.0

I was charged when moving out a month not

Geiselle A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Coby R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy d.  |  First Impressions 
Rating:
5.0

Very professional great staff.

Glen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry R.  |  First Impressions 
Rating:
1.0

Lyianina Miranda needs to be re-trained. Terrible customer service skills.

Shelby W.  |  Overall Experience 
Rating:
5.0

Hasta los momento fine

ESTEBAN G.  |  First Impressions 
Rating:
1.0

Lyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.

Shelby W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maty H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
1.0

I will never use uhaul ever again. I’ve used this company for over 15 years and I was treated so badly this time around that it makes me sick how y’all let this go on.

NICOLE C.  |  Overall Experience 
Rating:
3.0

1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity

Star B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M.  |  First Impressions 
Rating:
1.0

Every time we needed help for example when our ex daughter inlaws boyfriend stole things from our unit we asked for you to watch the camera and you never did.

earnest s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

The manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone

RONALD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel m.  |  First Impressions 
Rating:
3.0

It would have been excellent except for having to walk about a half mile down the hall to my storage locker. LOL Employees are all very helpful and nice!

JOEY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO V.  |  First Impressions 
Rating:
5.0

Gracias

celso g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  First Impressions 
Rating:
1.0

Nefasto el tema con ellos

Julian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELLIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

euckides c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRICEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALVARO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca c.  |  Overall Experience 
Rating:
4.0

El horario no es muy conveniente, pq hubo un día q a las 7:30 pm se mantenía la alarma sonando no sé pq cuando dicen 24/7 y fue muy molestoso e inconveniente! Por esta razón no doy las 5 ⭐️, pero por lo demás no tengo quejas.

Mayra A.  |  Overall Experience 
Rating:
5.0

All good

james M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reinaldo A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
5.0

Personal muy amable y muy atento y muy buena localidad!

Mayra A.  |  First Impressions 
Rating:
5.0

I had 2 major incidents one with storage and the other with returning a truck and the manager of that facility was so understand and helpful and really took care of the problem I would def go back to his store the next time I need a truck or storage

Andres T.  |  Overall Experience 
Rating:
5.0

Mauricio and Orlando were awesome and so very helpful in all information i needed relating to on site storage, unhooking the car dolly from my car and closing out my arrival/return on truck. i was very pleased with their diligence and customer service skills. They were both great!!

GERMANIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cathy L.  |  Overall Experience 
Rating:
5.0

I was very impressed as I was hesitant to place my things in storage after hearing some horror stories. The Staff was always friendly and helpful and the facilities were always immaculately clean.

Milagros Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis B.  |  First Impressions 
Rating:
3.0

I called and called, only to wait for someone to answer, waited for over an hour. Your customer service is unacceptable.

Margaret B.  |  Overall Experience 
Rating:
5.0

This location was awesome. They are fast and efficient and the storage areas are nice and spacious. They provide multiple carts that are very helpful in moving your items into storage. They are also very efficient at getting you your truck and also when you return your truck it’s very quick and easy.

Victor G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  Overall Experience 
Rating:
5.0

This was my first experience using a storage facility. The staff was so amazing they were super sweet and helpful. The unit was very clean and convenient. It definitely did the job.

JACQUELINE Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSITA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EFRAIN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andres T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva R.  |  Overall Experience 
Rating:
3.0

The facility is clean and the hours of access are great. Most of the time there are no carts immediately available for transport and the unit, although spacious, cannot store some of my items because the hallways leading to it have corners that are too tight.

Evan B.  |  First Impressions 
Rating:
5.0

I was in between moving from an apartment and house and the storage unit was a life saver! I took advantage of the climate control unit. Kept my belongings safe and protected them from damage. Loading and unloading was made easy with the flatbeds offered. Would recommend.

David V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD B.  |  Overall Experience 
Rating:
5.0

Thanks for your help

Angel E.  |  Overall Experience 
Rating:
3.0

The Elevator was out of service most of the time. This caused the inconvenience of not being able to move in or move out furniture.

Madeline R.  |  Overall Experience 
Rating:
4.0

Overall good experience. Challenges: The facility doesn't answer the phone, it always rolls to a corporate reservations center so if a person needs to actually speak to someone on site, no change. The elevator (the only one in the building of 3 floors) was broken for over 3 weeks. I'd have to drive over since the phone wasn't answered (see above) to check to see if I could access my belongings. When I did leave messages with the central reservations team to have a call back from the facility only once did Jorge, the manager do so. The other messages were not returned. Ultimately, I decided to move to a competitor who had easier access (2 elevators) and who would answer the phone on property during business hours. They also offered slightly lower rates.

keith s.  |  Overall Experience 
Rating:
1.0

Terrible service. The young woman working on 3/7/2021 is rude and absurd. Same as the little short guy with beard, no respect l.

Zhenghao Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tapatha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo I.  |  Overall Experience 
Rating:
5.0

Only one small disappointment the storage manger told me that because I was unloading the truck that I rented I would not be billed for another day the truck was due back and I was back on time however I had to unload it which took all day the storage manager told me I would not be billed for an extra day and I was billed

Benji G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARIKA Y.  |  Overall Experience 
Rating:
5.0

I come from a Worldwide company were Customer Service is our number 1 priority and Jorge Mercado exceeds excellent customer service. We appreciate his help and great attitude towards the customer.

Madeline R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilian A.  |  First Impressions 
Rating:
5.0

Perfect 👌

WILFREDO O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea r.  |  Overall Experience 
Rating:
5.0

Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience

Blanca S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vla r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta H.  |  Overall Experience 
Rating:
5.0

Everyone very helpful and friendly!

Ruth L.  |  Overall Experience 
Rating:
5.0

This uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.😍😘as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

SANDRA L.  |  Overall Experience 
Rating:
4.0

I did not have any need for or interaction wi5 staff.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz Maria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar C.  |  First Impressions 
Rating:
5.0

The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.

Nancy B.  |  Overall Experience 
Rating:
5.0

Personal friendly and professional

Luis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar L.  |  First Impressions 
Rating:
5.0

I would definitely recommend this UHaul storage facility- to all my friends and family members 👍. Great job - they were professional, courteous and knowledgeable 👍👍👍👍

MYRNA U.  |  Overall Experience 
Rating:
5.0

Really Good.

Carlos A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maritza M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine p.  |  Overall Experience 
Rating:
5.0

Jorge Mercado who is the General Manager of this location was extremely professional and helpful.

Hameed J.  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.

KARLIEF T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EFRAIN G.  |  Overall Experience 
Rating:
3.0

Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.

MAX S.  |  First Impressions 
Rating:
5.0

Excellent

dinorah l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra M.  |  Overall Experience 
Rating:
5.0

My only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It’s very difficult to recall all the locations using that cancelled card.

Thomas H.  |  Overall Experience 
Rating:
5.0

Excellent staff and facility.

Hameed J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge O. D.  |  First Impressions 
Rating:
5.0

Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.

MARCUS M.  |  Overall Experience 
Rating:
5.0

It was Great very clean helpful staff!

Justin H.  |  Overall Experience 
Rating:
5.0

Only they said that the first month is free and they aplay the fees in my credit card. Explain why?

ROSA H.  |  Overall Experience 
Rating:
5.0

Great Job to everyone 👍🏾👍🏾

Henry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam D.  |  First Impressions 
Rating:
5.0

Super friendly employees

elaine b.  |  First Impressions 
Rating:
1.0

The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.

Christopher H.  |  Overall Experience 
Rating:
5.0

Absolutely no complaints

PHIL B.  |  Overall Experience 
Rating:
5.0

I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.

steve c.  |  Overall Experience 
Rating:
5.0

Management was AWESOME!!!! They took very good care of my storage needs.

Debra M.  |  First Impressions 
Rating:
4.0

Ok

Christopher T.  |  Overall Experience 
Rating:
5.0

The best U-Haul

Roberto D.  |  Overall Experience 
Rating:
5.0

The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!

Juanita F.  |  Overall Experience 
Rating:
5.0

The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.

ROBERT B.  |  Overall Experience 
Rating:
4.0

Not comment.

Marisol P.  |  Overall Experience 
Rating:
5.0

Excellent

Alfredo G.  |  Overall Experience 
Rating:
5.0

The best u-haul storage facility i ever uses

Francisco O.  |  Overall Experience 
Rating:
5.0

Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.

Cass W.  |  Overall Experience 
Rating:
5.0

Great staff very helpful and kind

Tyrone D.  |  Overall Experience 
Rating:
5.0

Excellent service

Francisco O.  |  First Impressions 
Rating:
4.0

should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more

Phuong P.  |  Overall Experience 
Rating:
5.0

George was awesome and took care of me!!

Georgio L.  |  Overall Experience 
Rating:
4.0

The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.

Leticia R.  |  Overall Experience 
Rating:
5.0

Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.

flavio a.  |  Overall Experience 
Rating:
5.0

.

LATOYA B.  |  Overall Experience 
Rating:
5.0

Best, so far.

Miriam D.  |  Overall Experience 
Rating:
5.0

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Nicole W.  |  First Impressions 
Rating:
5.0

Good job

Elaine J.  |  First Impressions 
Rating:
5.0

Great

Alicia C.  |  First Impressions 
Rating:
5.0

Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.

Eric S.  |  Overall Experience 
Rating:
5.0

Personnel were very professional and attentive to my every need

Jose N.  |  First Impressions 
Rating:
5.0

Great customer services and facilities

CARLOS O.  |  Overall Experience 
Rating:
5.0

Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀

Beth T.  |  Overall Experience 
Rating:
5.0

Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.

NIKITA S.  |  Overall Experience 
Rating:
4.0

N/A

Miriam D.  |  First Impressions 
Rating:
5.0

Excellent storage area. Staff very friendly and helpful.

Robin B.  |  Overall Experience 
Rating:
5.0

This facility has a great team, is well run and is very clean!!

Janice C.  |  Overall Experience 
Rating:
3.0

When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.

Meglana O.  |  Overall Experience 
Rating:
5.0

Would use again.

William B.  |  Overall Experience 
Rating:
4.0

The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.

Michael E.  |  Overall Experience 
Rating:
5.0

Great service, great deal, great location.

swap shop t.  |  First Impressions 
Rating:
5.0

Convenient location.

Patricia C.  |  Overall Experience 
Rating:
5.0

Every one was kind and very friendly and waited on each customer with great care..

Anita J.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything

jeanne b.  |  Overall Experience 
Rating:
5.0

Excellent service

ALBERTO L.  |  First Impressions 
Rating:
5.0

The manager George was very polite and was able to answer all my questions

CELINA P.  |  Overall Experience 
Rating:
5.0

The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me

Sheila C.  |  Overall Experience 
Rating:
5.0

Simply excellent ( David, Nathalie and cleaning girls )

Pedro M.  |  Overall Experience 
Rating:
5.0

Best Uhaul location I have ever used.

Darby W.  |  Overall Experience 
Rating:
5.0

Excellent treatment and service is all I can say.

MARIA F.  |  First Impressions 
Rating:
5.0

This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa

Wigberto F.  |  First Impressions 
Rating:
5.0

This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.

Darby W.  |  Overall Experience 
Rating:
5.0

As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.

justin t.  |  Overall Experience 
Rating:
5.0

We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!

Gina B.  |  First Impressions 
Rating:
2.0

All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.

MIKE C.  |  Overall Experience 
Rating:
5.0

Excellent service

JOSHUA M.  |  Reservation 
Rating:
5.0

Was a very good experience thank you

Linda C.  |  Overall Experience 
Rating:
5.0

The staff and general manager were attentive and provided excellent customer service.

Juan R.  |  Overall Experience 
Rating:
5.0

Very friendly folks and a very clean facility.

Philip G.  |  Reservation 
Rating:
5.0

Great place, great staff.

Kai T.  |  Overall Experience 
Rating:
3.0

I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.

Maria M.  |  Overall Experience 
Rating:
5.0

Great facility

AMY L.  |  Overall Experience 
Rating:
5.0

very good experiance

Robert B.  |  Overall Experience 
Rating:
1.0

A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed

andres m.  |  Reservation 
Rating:
5.0

Always friendly and helpful. never had a problem

BRADFORD B.  |  Overall Experience 
Rating:
5.0

xxx

Abraham G.  |  Overall Experience 
Rating:
5.0

The best Uhaul storage in town!!!!

MIGUEL V.  |  Overall Experience 
Rating:
1.0

I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet

Andy H.  |  Overall Experience 
Rating:
5.0

The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.

Shantel S.  |  Overall Experience 
Rating:
3.0

I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.

Juan R.  |  Reservation 
Rating:
5.0

Great customer service and satisfaction

Amanda J.  |  Overall Experience 
Rating:
5.0

The best service and very convenient

juan g.  |  Reservation 
Rating:
1.0

Non of the above because I never moved in. I had requested for this order to be cancelled.

Maribel L.  |  Reservation 
Rating:
5.0

place is clean and staff very helpful.

Felix D.  |  Reservation 
Rating:
5.0

Excellent

JOSE R.  |  Overall Experience 
Rating:
5.0

No comments

Barbara D.  |  Overall Experience 
Rating:
5.0

My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.

Gina S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Couldn't have been smoother. No issues.

Thomas H.  |  Reservation 
Rating:
2.0

The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!

Ashly H.  |  Overall Experience 
Rating:
4.0

Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.

JUDY JENNETTE S.  |  Overall Experience 
Rating:
5.0

Great customer service thank you all for a great job

Franciso T.  |  Overall Experience 
Rating:
5.0

It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!

NATHAN B.  |  Overall Experience 
Rating:
4.0

My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Excellent

Maria Virginia P.  |  Overall Experience 
Rating:
3.0

The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.

Lorena R.  |  Overall Experience 
Rating:
5.0

Always felt that our belongings were in a safe, convenient place. Thank you.

Jose C.  |  Overall Experience 
Rating:
5.0

A

Juan F.  |  Overall Experience 
Rating:
5.0

thank you for your help.

MARCELLO N.  |  Overall Experience 
Rating:
5.0

Staff helpful & kind.

Marlon M.  |  Overall Experience 
Rating:
1.0

From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal

Lenimar S.  |  Overall Experience 
Rating:
4.0

V Very expensive

JOHN W G.  |  Overall Experience 
Rating:
5.0

Im very happy with ur customer service at hunter creek

Vittoreano C.  |  Overall Experience 
Rating:
5.0

Excellent customer service and amazing staff.

Noel C.  |  Overall Experience 
Rating:
5.0

During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.

JUAN R.  |  Overall Experience 
Rating:
5.0

Great service personnel, location was good and I was very satisfied with this experience.

Tia C.  |  Overall Experience 
No reviews have been submitted for this location.

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