Customer Reviews for U-Haul Moving & Storage of Hunters Creek

10,908 reviews

13301 S Orange Blossom Trl   Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

(407) 888-8279

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 888-8279

13301 S Orange Blossom Trl
Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Fast service and no issues!

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Good people work here who take care of your needs every time and go above and beyond to get you on the road asap

Daniel K. 
Rating:
3.0

Truck was dirty inside

Dario O. 
Rating:
5.0

Customer did not leave a comment.

Ariel A. 
Rating:
3.0

El carro por dentro y fuera súper sucio

OLGA V. 
Rating:
5.0

Customer did not leave a comment.

GERMAN R. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
4.0

Customer did not leave a comment.

YEISON S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

This is a easy access facility good people easy to check in and check out I will come back

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

Diana T. 
Rating:
4.0

Customer did not leave a comment.

SEVERINO R M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Quick and easy check out and in process. Good people working

MATTHEW M. 
Rating:
3.0

Customer did not leave a comment.

YOMIL H. 
Rating:
3.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Tia J.  |  Overall Experience 
Rating:
5.0

Very well lit and I felt safe dropping after hours and at night. I appreciated that.

REBECCA F. 
Rating:
5.0

Customer did not leave a comment.

NELSON B. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
4.0

Todo bien

DOUGLAS R. 
Rating:
5.0

Keep up the good work

ANTONIA S. 
Rating:
5.0

Customer did not leave a comment.

MASOOD J. 
Rating:
5.0

Customer did not leave a comment.

LATOYA D. 
Rating:
4.0

Customer did not leave a comment.

JERIMIAH P. 
Rating:
5.0

Customer did not leave a comment.

BRUNA B. 
Rating:
4.0

Truck jab severely warped front disc brake rotors which caused excessive front end shake and vibration every brakes were applied. Truck had AZ plates on it in Fl, so I guess the previous renter rode the brakes downhill coming out of AZ /NM and warped them It was evident even at moderate speed and should have been noted just driving around the lot to fill the tank. Truck was not in good maintenance standard when released for our rental. We would have come back and returned / exchanged it butt we were pressed for time. Based Strictly on condition of brakes I would Not recommend this location to others, brakes were a safety issue, I am an experienced OTR driver and could safely handle the defective brakes, but the average driver would not know how to use engine braking and transmission to slow vehicle without applying excessive brake force to minimize the front end shimmy.

WILLIAM H. 
Rating:
5.0

Everything is ok

EDWIN Z. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

TERRELLE M. 
Rating:
5.0

Good services. Thanks

OMAR A. 
Rating:
5.0

Customer did not leave a comment.

MARIANA G. 
Rating:
5.0

Customer did not leave a comment.

SUNEM A. 
Rating:
5.0

Customer did not leave a comment.

marcial G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly U. 
Rating:
4.0

It would be nice if trucks were easier to .I was told they were easy but they really aren't.

CHARLEEN P. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
2.0

Cab was not clean. Oil should have been changed before trip. Windshield wipers were bad causing dangerous driving conditions at times. Tire pressure was not checked as one tire had 30 psi less than the rest. Disappointed that truck was obviously not inspected thoroughly before given to me to drive 2000 miles.

Jeremy P. 
Rating:
5.0

La persona que me atendió fue muy amable conmigo me gustó el servicio.

Idegory R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose D.  |  Online Move In 
Rating:
4.0

strap on the car hauler was broken so had to unload the car, take the hauler back to uhaul and have them replace the strap then reload the hauler again. Alittle time consuming making our departure later than we wanted

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

Aby K. 
Rating:
5.0

Customer did not leave a comment.

JUSCELINO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO M. 
Rating:
5.0

Customer did not leave a comment.

Axel R. 
Rating:
5.0

great group of helpful employees!!!

DAN M. 
Rating:
3.0

My reservation was initially at another location and when I arrived they had no truck for me. They had me call and see if another location had one. Someone finally sent me to the location on S OBT. When i get there they give me a truck and tell me that the dolly i had reserved was available. When i get home and open the truck there is no dolly. I return to the store to be told that there are no dolly's available after being charged for it. I understand it was a busy day for the staff but the entire experience was very stressful.

Dennise R. 
Rating:
5.0

This location specifically has an attentive staff, easy to deal with. My reservations ALWAYS are correct when made thru this location. I have had extremely negative experiences at other Uhaul locations in the area thus why I return to Hunter Creek / Orlando

Raymond C. 
Rating:
5.0

The service was perfect.

JUNO V. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Ronney F. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Good service

Adelix M. 
Rating:
4.0

Make sure the dings on the equipment are clearly marked, that was the only thing I was uneasy about. Your rep had me do a video and that worked.

EDWIN G. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Ali M. 
Rating:
4.0

Customer did not leave a comment.

Jaira B. 
Rating:
5.0

Friendly people , I think everything is okay for this kind of business.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

JORGE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEXIS O. 
Rating:
4.0

We received a different van than what was on the paperwork and didn't realize it until we filled out the online return.

RICHARD W. 
Rating:
3.0

The hours are not at all convenient. I work afternoons and sometimes I need to go after work. The facility has an alarm system that activates at 10pm. I’ve had to clear out items with the alarm blasting, After hours parking is horrible. There are trucks blocking both the entrance and exit. There is a male staff member who thinks he’s in charge of everything. He told me to love my car since there was a uhaul truck coming in. I ignored him and proceeded to unload my car

Julius R.  |  Overall Experience 
Rating:
3.0

The After-hours drop off procedure is horrendous. Your app and website could not find my reservation. Need to have manual backup procedures for when the network is down and/or the app isn't working well. Calling the 800 numbers pit me on hold for over an hour and once I connected they weren't empowered to check me in.... Really?? In this day and age? Empower your people.

DOUGLAS F. 
Rating:
3.0

They said there was more fuel in the U-Haul when I went to pick it up I have a photo and they still charged me additional without refunding any money for the 4 gallons of fuel that they stated they needed to put in there even though that when I picked up the truck it was not at the level they stated it was I have photos to so all of this yet they have not refunded my money or even responded to my requests.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
1.0

Customer did not leave a comment.

Tiara I. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD R. 
Rating:
3.0

The customer service of Gary was subpar, not a friendly at all. Not a people person and shouldnt be working at a front desk.

EDDIE A. 
Rating:
5.0

Customer did not leave a comment.

ODALYS R. 
Rating:
3.0

Customer did not leave a comment.

Marcelo R. 
Rating:
4.0

Customer did not leave a comment.

Antonesha D. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

None

marian M. 
Rating:
4.0

It would be better if the trucks were full when you pick up.

Elizabeth R. 
Rating:
4.0

I could not get to the 5-star rating due to an annoying complication. During the drop-off, I was unable to take a picture of the odometer or fuel level as instructed with my phone and the process could not be completed. I returned the truck way in advance but had to wait close to 2 hrs dealing (waiting) for customers and trying to figure out the solution. Luckily I had someone with me that had a phone (old iPhone 11) that seemed to be able to take the photos. Now, I have an iPhone 12 and it's relatively new. I don't know if the technical issue was on my end or the application on yours. I tried everything (settings etc) nothing worked. Nevertheless, perhaps updating customers on the technical requirements for using the mobile drop-off process could be helpful. Overall, it was pretty simple and I will be using the services again as in the past.

HENRY K. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

TULO D. 
Rating:
5.0

Great customer service and easy check-in.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
1.0

Customer did not leave a comment.

Jamal Y. 
Rating:
5.0

The truck was good but the dolly was definitely unserviceable, the strap was missing parts and the due to it I was not able to secured my heavy households , making my move very difficult

Radames R. 
Rating:
1.0

Follow up on request

LAZARO R. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
4.0

Service was great Equipment was poor Truck should have been retired years ago. At 65 miles an hour you felt like a milk shake. will probably rent from Penske next time.

Debra R. 
Rating:
2.0

Customer did not leave a comment.

Juan C. 
Rating:
2.0

Truck was completely dirty inside. Also when leaving the truck overnight, one of my personal items fell in the truck and I couldn't get in anymore. I know the item was inside because I saw it. Next morning when I called to pick it up, item was stolen by an employee and I was told they couldn't find it anymore.

MARCONI M. 
Rating:
2.0

When I first got there, one young staff member was very rude and unprofessional. Management needs to do a much better job keeping staff in line and educating them on proper customer service.

OMAR S. 
Rating:
5.0

Great employee group.

DANNY M. 
Rating:
5.0

The only thing that I didn't like about uhaul was the customer service. The truck that I rent broke down and nobody help me too many run around and I The end of the day a have to rent another truck that is not professional

RAMON R. 
Rating:
5.0

Customer did not leave a comment.

Mayra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
4.0

Employees are always very friendly

DANNY M. 
Rating:
5.0

The staff was very helpful and friendly. This will be my go to location for future rentals.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

ARIEL A. 
Rating:
4.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan R. 
Rating:
5.0

The kid that gave us the truck was very helpful and kind

CLARIBEL E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
1.0

Do not go here they will rip you off. The lady at the desk lies constantly to everyone she calls. Very unprofessional!!!! Never use UHaul again because of this experience.

Tammy Winter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTO D. 
Rating:
5.0

this is my third rental this month and the crew has always been great!

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO R.  |  Overall Experience 
Rating:
2.0

Overcharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100.68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.

Konstantinos P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Branda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANTE G.  |  First Impressions 
Rating:
5.0

The restroom was yery clean as well as the Storage room. Very Happy over all...

ROBERT H.  |  Overall Experience 
Rating:
1.0

I was charged when moving out a month not

Geiselle A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Coby R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy d.  |  First Impressions 
Rating:
5.0

Very professional great staff.

Glen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry R.  |  First Impressions 
Rating:
5.0

Hasta los momento fine

ESTEBAN G.  |  First Impressions 
Rating:
1.0

Lyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.

Shelby W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
3.0

1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity

Star B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

The manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone

RONALD G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Natalie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SERGIO V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELLIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSITA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tapatha W.  |  First Impressions 
Rating:
5.0

Perfect 👌

WILFREDO O.  |  First Impressions 
Rating:
5.0

Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience

Blanca S.  |  First Impressions 
Rating:
5.0

Personal friendly and professional

Luis C.  |  First Impressions 
Rating:
3.0

Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.

MAX S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam D.  |  First Impressions 
Rating:
5.0

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Nicole W.  |  First Impressions 
Rating:
5.0

place is clean and staff very helpful.

Felix D.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top