Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Knowledgeable representative took care of me and was on my way quickly.
CARL W
Rating:
5.0
Great experience. I forgot the woman’s name that worked there but she was awesome!!
SHAWN R
Rating:
5.0
No improvement is needed. All employees are top notch AAA+++ rating. The only thing I would request is to keep the pickup trucks. Do not phase them out. Pickup trucks are always wanted and rented but not always available. I'd hate to have to rent from somewhere else if pickup trucks are no longer available. Please please please keep the pickup truck rentals.
DEAN L
Rating:
4.0
Unfortunately I didn’t get the young lady’s name that helped me but, she did a fantastic job handling multiple customers all at the same time. She was professional, knowledgeable and pleasant.
Thomas C
Rating:
5.0
Umika and Javante were first class all the way,
Beyond helpful and genuine. Came in for same
Day rental, trailer I wanted was unavailable, Umika took time to look at other locations and return times and offered to call when one comes in which happened to be no less than 15 minutes after we left. Javante went through all aspects of the trailer to make sure we were good to go.
I appreciate good people and good customer service bc nowadays forgetaboutit, doesn’t exist.
Thank you for a great efficient experience.
Now encouraged to rent more often.
BRIAN B
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Umika the General Manager at the store, was a pleasure to work with and was very professional while serving all of my moving needs !
ANGELO M
Rating:
5.0
Uhaul Stands by there equipment. Very honest company
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
The return spot was open but no one came to help so I did self return. On the way out there was a dumpster (no signs that said no dumping) so i left part of a couch by it stacked very neat and received a call right after that a worker saw and itll cost $100 fee to get it thrown out or I can come back and get it. Given a long day of moving i was not going to come back so really wish if a worker saw at the time, they had spoke up instead of waiting for me to leave the premise.
Tyler G
Rating:
4.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Customer did not leave a comment.
EDWARD J
Rating:
4.0
Customer did not leave a comment.
PHILIP C
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
5.0
Customer did not leave a comment.
JOSHUA M
Rating:
5.0
Pick up and drop off was really quick. Staff was friendly and courteous which isn’t as common as it should be.
Overall the rental was a good experience.
STEPHEN P
Rating:
5.0
Customer did not leave a comment.
Christopher C
Rating:
5.0
Very good customer service
DAVID D
Rating:
4.0
Make sure the trailer is working properly.
MICHAEL L
Rating:
4.0
Customer did not leave a comment.
DEMETRIOS N
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
1.0
I drive 59 miles I put 5 gallons the still charge me $15 for gaz
ALEX C
Rating:
4.0
A location that lets out to the street with a traffic signal would make it easier for customers to travel east.
Glenn L
Rating:
4.0
Customer did not leave a comment.
Joseph D
|
Overall Experience
Rating:
5.0
I returned van with proper fuel level but I was still charged for fuel
KANIKA C
Rating:
5.0
Kind and helpful help from the store manager.
DAVID O
Rating:
5.0
Meka was amazing! Very helpful and made sure trailer was perfect before I left the lot.
JOSHUA J
Rating:
5.0
Customer did not leave a comment.
SHARIEN S
Rating:
3.0
We checked lights before leaving pickup location and they seemed to be working. After trailer was loaded the brake lights didn't work so we bought a trailer light package at Harbor Freight. This cost an additional $35 which I believe should be refunded to me. There was no one at the facility when I dropped the trailer off. I arrived at 7:15 and waited there until my husband came and helped me get trailer off the hitch. I left the trailer and went to work.
PATRICIA A
Rating:
5.0
Customer did not leave a comment.
ORESTE A
Rating:
4.0
Employees were excellent
LOUIS J
Rating:
5.0
Effortless process and good price
JEAN-PHILIPPE P
Rating:
5.0
Employees were friendly and quick
LOUIS J
Rating:
4.0
Price very expensive.
RICARDO R
Rating:
5.0
Customer did not leave a comment.
ANTHONY S
Rating:
5.0
Customer did not leave a comment.
RONALD A
Rating:
5.0
Customer did not leave a comment.
JAVIER J
Rating:
4.0
For me everything was fine.
ALVARO J
Rating:
5.0
Customer did not leave a comment.
MEGNOTE M
Rating:
5.0
Customer did not leave a comment.
JONATTAN M
Rating:
5.0
Customer did not leave a comment.
KATRINA J
Rating:
5.0
I think your company staff had done well. I had a good experience from the beginning until the moment I returned the truck. They were very attentive and they accommodate my needs in a pleasant and professional way. Thank you.
GUALBERTO L
Rating:
5.0
Customer did not leave a comment.
PATRICK M
Rating:
5.0
Friendly staff very accommodating.
Alfred S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ORESTE A
Rating:
5.0
Customer did not leave a comment.
JEREMY M
Rating:
5.0
Great service! Thank you! We'll be back next month!
KIMBERLY M
Rating:
3.0
Entire system was down had to wait an hr to get my truck
GEORGE C
Rating:
5.0
Customer did not leave a comment.
JABED M
Rating:
3.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
Daniel L
Rating:
5.0
Customer did not leave a comment.
SALVATORE C
Rating:
5.0
I always rent here. Always accommodating and well run. Never a bad experience.
CHARLES L
Rating:
4.0
Customer did not leave a comment.
Dan C
|
Overall Experience
Rating:
1.0
Over charged a extra day. Clerk was unprofessional and rude because she canceled my reservation and made a new one. I will never use this location again. I specifically said that I needed the truck for 2 days for return before 9am Saturday and was charged for a 3rd day. The people there are rude.
TIMOTHY S
Rating:
5.0
Straps on dolly transporter needed replacing very difficult to work with
JACQUELINE P
Rating:
5.0
Customer did not leave a comment.
RAYMOND J
Rating:
5.0
Customer did not leave a comment.
Joseph B
Rating:
5.0
My experience was good and I will tell my friends and co workers to use 85 East Jericho. Turnpike for the moving needs. They know what you need, they know what you want, good people.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
JOHANNA M
Rating:
4.0
Customer did not leave a comment.
ROBERT E
Rating:
5.0
Customer did not leave a comment.
GIUSEPPE J
Rating:
5.0
Customer did not leave a comment.
JORDYN G
Rating:
5.0
Customer did not leave a comment.
Gerry K
Rating:
5.0
Customer did not leave a comment.
WILSON J
Rating:
5.0
Customer did not leave a comment.
DAVID J
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Huntington station is one of your best locations. I rent trailers on a regular basis
RUSSELL H
Rating:
4.0
Customer did not leave a comment.
LIONEL L
Rating:
5.0
I would say that the sticker on the rearview mirror in the cab was a distraction but since the outside rearview mirrors are more important it wasn't an issue. Overall it was a great experience.
JEFFREY R
Rating:
5.0
Customer did not leave a comment.
BRIAN L
Rating:
5.0
Nothing at all. This was a simple process.
JOHN G
Rating:
5.0
Customer did not leave a comment.
ANTHONY I
Rating:
5.0
John was helpful and professional.
DENNIS A
Rating:
5.0
Keep up the good work.
DERRICK R
Rating:
3.0
Three trucks to get one that was working
And the one that I took was ready for the scrap pile never will I rent another truck from this location
CHARLES A
Rating:
5.0
Customer did not leave a comment.
Mary C
Rating:
5.0
Customer did not leave a comment.
OSWALDO C
Rating:
5.0
Customer did not leave a comment.
Xingliang G
Rating:
5.0
There was some confusion when I went to extend my reservation online. It said i couldnt because someone had reserved it a half hour after me at 230p. But when I returned the trailer there was another trailer already there.
GEORGE G
Rating:
5.0
The staff and very helpful and friendly
OSWALDO C
Rating:
4.0
The trailer I rented needs to be serviced. It did not ride 100% smooth. I get that it's a trailer, but I have rented other trailers from you and they were all much better.
JAMES M
Rating:
2.0
It was an uncomfortable feeling it was a very like something wasn't right feeling like I was being conned I don't know just didn't feel right very uncomfortable
Brian A
Rating:
5.0
Customer did not leave a comment.
Andrew B
Rating:
5.0
Customer did not leave a comment.
Peter N
Rating:
4.0
The 26' truck I rented had a very hard ride and I think it had transmission trouble. If it was already loaded I would have returned it. I didnt think it would make it make to the shop as I was returning it.
Albert B
Rating:
5.0
Nothing
NICHOLAS A
Rating:
5.0
I have been an employer for 44 years and I am aware of excellent customer service. I pulled up and as I got out of my car, Umika came out and asked if I was Mr. Wagner and when I replied she told me to pull into the spot Infront of my waiting trailer. Within 2 minutes we were inside doing paperwork and I was done in a flash. In addition to her excellent preparation, she was very personable. This was an outstanding experience.
LAWRENCE S
Rating:
5.0
Great customer service quick process
LOGAN F
Rating:
5.0
Customer did not leave a comment.
ORESTE A
Rating:
4.0
Some of the doors on units need to be replaced very flimsy
George G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUSTIN M
Rating:
5.0
What pleasant people, efficient too. Definitely goin back when I need a rental in NY.
CHRISTOPHER M
Rating:
5.0
Customer did not leave a comment.
Joseph R
Rating:
5.0
Customer did not leave a comment.
Amanda F
Rating:
1.0
Overpriced bad location bad equipment
ROBERT K
Rating:
3.0
Management should offer some form of instructions using functions on vehicles. Lights come on the dash, from open gas cap, to tow bar indication. Drove all the way back to location to seek assistance.
DELORIS T
Rating:
5.0
For me I've used Uhaul numerous times and I've never had a problem
FRANK W
Rating:
5.0
Great staff . Friendly, knowledgeable.and quick!
PETER H
Rating:
5.0
Customer did not leave a comment.
BABU R
Rating:
5.0
Great service
STEVEN L
Rating:
5.0
Buen servicio
NELSON S
Rating:
5.0
Service the transmission.
DUNCAN A
Rating:
5.0
Customer did not leave a comment.
JORDYN G
Rating:
5.0
Customer did not leave a comment.
Mark N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
NISHAYANISHA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jean g
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ralston W
|
Online Move In
Rating:
5.0
Great service, Great experience!
Laurent J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
matthew H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennette O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Janelle O
|
First Impressions
Rating:
1.0
Filth poured down from the roof.
All my things got filthy.
Robert P
|
Overall Experience
Rating:
5.0
The manager deserves a raise
Joseph B
|
Overall Experience
Rating:
1.0
The staff were great, but the storage facility needs to be torn down and a new storage facility needs to be built. The current self storage facility is beyond dated. I took one look at the dated facilities and immediately decided to cancel and find a more modern facility to store at.
CURTIS R
|
Overall Experience
Rating:
5.0
A Light inside the unit would have been amazing ! Get the extra coverage, a leak above damaged my furniture but it was very easy to make the claim and receive the funds.
Diane K
|
Overall Experience
Rating:
5.0
Anthony is the best. Great local rep. He handled multiple customers on a Sunday even when he was the only one there at 4pm
Robert G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
5.0
From Arizona to New York your staff has been extremely helpful and a pleasure to deal with at all locations
Steve G
|
First Impressions
Rating:
5.0
Jennette is the best manager I’ve come in contact with. She’s extremely helpful, great at communicating, and in general a pleasure to his business with. Highly recommend this storage facility.
kaia g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elim E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Irene L
|
First Impressions
Rating:
5.0
Only thing i would say is giving back a retro amount for unused days i work for the us government and the movers got their 5 days after my lease renewed , so now those 3 weeks of un used storage , goes where? And you will rent that unit out to someone else piggy backing my rental for those 3 weeks
Kenneth F
|
Overall Experience
Rating:
4.0
buen servicio
heidalis c
|
Overall Experience
Rating:
5.0
The girl working in Huntington station was very friendly and super helpful!!!!
Barbara F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Norangela R
|
Overall Experience
Rating:
5.0
The staff was friendly, helpful, and professional.
brenda l
|
Overall Experience
Rating:
5.0
Service fast and friendly
Tracey s
|
First Impressions
Rating:
4.0
The only problem was that when the customer service agent went to show me how to use my pin Personal Access code, it was not working. He said sometimes it takes a while...we tried it again, and it still didn't accept my code. I will try it again by myself when I go there next. Hopefully it will work. You should fix your software problem. I'k paying for that part of the service to be included..
Joseph D
|
First Impressions
Rating:
5.0
They gave me excellent service and was very helpful. They are a great group of employees. Leah Zalduondo
Leah Z
|
First Impressions
Rating:
1.0
I’m sorry that I decided to use your facility. It was more of the money management- first my card was charged twice one month and then after I vacated the storage unit it was charged again incurring a 30$ fee!!!!! I notified the office and called the general number when I vacated. I would like the fee reimbursed to me
MELISSA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ahmed E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUGLAS A
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Angelina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matthew H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Giovanna C
|
Overall Experience
Rating:
5.0
La muchacha que me atendio fue muy amable
Oscar R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SAIRAJ M
|
First Impressions
Rating:
5.0
Everything was A-OK. The unit is advertised as having a ceiling height of 6' so I was positively surprised that it was more like 7'. That really helped me store my stuff as I am over 6' tall. Thanks!
Lasse S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammi I
|
Overall Experience
Rating:
5.0
Keep up the good work !
STEVEN G
|
Overall Experience
Rating:
5.0
The folks at the Huntington Station NY depot are superb, Janette and Aron are so helpful, kind and efficient, your lucky to have employees like that!
jeffrey p
|
First Impressions
Rating:
5.0
The staff was friendly and knowledgeable and we got a great price on storage.Keep up the good work
STEVEN G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gregory G
|
First Impressions
Rating:
3.0
The access hours are bad. You have to pay to extend which I can not stand. But they monopolize the area because there simply are no other options. The staff is all weird. I can’t tell you how many times Ive gone into that office and no one was in there. They tell you climate controlled & it was FREEZING!!! The 1 day grace period & $15 if I forget to pay always got under my skin. Corporate uhaul is useless. Even with his rating they say “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.” but I guess business before anything else.
Myra T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janelle O
|
Overall Experience
Rating:
4.0
Storage doors not long enough,mine got dirt and stuff into storage big gap other then that it was fine
ANTHONY M
|
Overall Experience
Rating:
1.0
A storage "loft" with a rickety ladder that your staff insisted on calling stairs is NOT a safe and practical storage unit. The plywood box I was offered only serves as a safety hazard.
I cancelled my storage with Uhaul immediately and went to Westy.
Mara M
|
Overall Experience
Rating:
4.0
All great except the employee who checked us in when we arrived to unload at the storage facility really needs some computer training. Took him as long to fill out the papework as it did to move.
Emily A
|
First Impressions
Rating:
5.0
Zero complaints. Quick and easy access. Staff friendly.Very convenient
joe l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose R
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Simple process.
joe l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica B
|
Overall Experience
Rating:
5.0
The two gentlemen were knowledgeable, helpful and kind during my move in experience. I am so thankful for their help.
Alicia R
|
First Impressions
Rating:
5.0
Nice service and excellent service
LEZBIA B
|
Overall Experience
Rating:
5.0
Staff very helpful with a "key" fitting problem. Excellent customer service.! Staff was very knowledgeable, efficient and informative.
HAROLD J
|
Overall Experience
Rating:
5.0
Mike was the most helpful and efficient person in the store/facility
ANTHONY C
|
Overall Experience
Rating:
5.0
Jennette, Anthony and Aron Very pleasant, helpful and friendly staff!! Anthony has a true HERO!!! He spent an hour in the cold wind and rain to get my car off the tow dolly👏💯 true CUSTOMER SERVICE
judi a
|
First Impressions
Rating:
3.0
A bit unfortunate that there were no ground level units available for an handicapped elderly woman.
JOHN G
|
First Impressions
Rating:
3.0
Clean but the door to the room is too small.
Stephan C
|
First Impressions
Rating:
3.0
The two employees, just didn't seem like they wanted to be there. When I pointed out a mistake on the odometer... They both blamed each other
Jonathan P
|
Overall Experience
Rating:
4.0
Last visit the roll up door closed while I was inside and I could not find any way to open it - ended up finding a exit door and going back around the building to set the cart and my stuff to my car.
carin l
|
Overall Experience
Rating:
5.0
Super accommodating and polite.
Melanthi P
|
Overall Experience
Rating:
5.0
Great manager !!!
Adelaida V
|
Overall Experience
Rating:
4.0
Could have been a light in the storage unit ceiling that only went on when the door was open. Incidental light coming in from the hallway was not good enough to see the contents of my unit.
Joseph D
|
Overall Experience
Rating:
5.0
Excellent
denise C
|
Overall Experience
Rating:
4.0
Anthony was great.Didn't know to use side door when we came @ night 2 nights ago.
Pamela B
|
Reservation
Rating:
3.0
Long wait times. Staff was very friendly and helpful. Facility was good. I would recommend this storage facility to others
Jessica B
|
Reservation
Rating:
5.0
every was great
RAYMOND L
|
Reservation
Rating:
4.0
AS the storage locker was empty before the end of the month,
we would appreciate the refunding of August's payment, Please contact us at 917 656-7945 to verify that you read this comment.
james p
|
Overall Experience
Rating:
1.0
There is no communication at this location or with others, I booked a 12:00P delivery time, spent 10 minutes on the phone to change it to 9:00A and no one showed up until 1:00P. Very disappointing.
