Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Anthony was great.
I left my cell phone holder in my rental, I hope it's returned.
YVETTEV H.
Rating:
5.0
Customer did not leave a comment.
Dorothy S.
Rating:
5.0
Whole crew is awesome . Jeanette . Priest, mike ! Always take care of me and always on point ! Been coming here for a year now almost for all my business rental needs .
SALMAN N.
Rating:
4.0
Customer did not leave a comment.
Mitchell K.
Rating:
5.0
Nothing
Linda P.
Rating:
5.0
Customer did not leave a comment.
james A.
Rating:
3.0
Customer did not leave a comment.
Kurt R.
Rating:
3.0
surge brake system got stuck in" applied" position, returned trailer to rental center the next afternoon, did not have another unit to rent. made other arrangements.
courteous staff but was not able to solve my problem, i ren here often but this piece of equipment was not acceptable .
stuart S.
Rating:
5.0
Customer did not leave a comment.
Perri G.
Rating:
5.0
The folks at the Huntington Station NY depot are superb, Janette and Aron are so helpful, kind and efficient, your lucky to have employees like that!
jeffrey p.
|
First Impressions
Rating:
5.0
Everything is awesome.
Angel C.
Rating:
5.0
Customer did not leave a comment.
Scott D.
Rating:
5.0
Whoever the lady was working there on Thursday morning, give her a raise. she was outstanding while it was pouring rain outside.
John R.
Rating:
5.0
Customer did not leave a comment.
FRED L.
Rating:
5.0
Customer did not leave a comment.
joseph C.
Rating:
5.0
Customer did not leave a comment.
CLAYTONALEXANDER P.
Rating:
5.0
?
Alvaro J.
Rating:
5.0
Manager lady running this location with ZERO workers! She was awesome, but, its dangerous to be alone in a place this big with all the trucks and trailers with no support. What if she got hurt?
GET HER HELP!!
John N. Northport
John N.
Rating:
3.0
A variety of different size trucks on lot. However, be sure that the U-haul truck you rent out to customers don't have mechanical issues.
Lynn R.
Rating:
5.0
Customer did not leave a comment.
TIMOTHYWILLIAM B.
Rating:
1.0
Please make sure your trucks have the ramp before renting them out. I rented a 26' with a missing ramp.
Also empathy is something that should be common place with employees. Instead of empathy i received a flat unemotional "im sorry but it's not my fault" and "there's nothing I can do".
Catherine M.
Rating:
1.0
Scheduled a Pick up for a uhaul truck that was supposed to be picked up at the Huntington station location although when my family arrived we were told it was at the Jericho location and we had to go and get it from there. No one mentioned this until our arrival. The truck should have been ready at the Huntington location as scheduled. Also rented a trailer and returned the trailer a day early and was told I would be refunded for returning a day early although I was charged a “connivence fee†for dropping the trailer off after hours.
Samantha C.
Rating:
4.0
Customer did not leave a comment.
Liza Y.
Rating:
5.0
Quick, easy, and hassle free.
thomas P.
Rating:
5.0
Customer did not leave a comment.
Gur Y.
Rating:
5.0
Customer did not leave a comment.
Daniel C.
Rating:
4.0
Customer did not leave a comment.
Norman J.
Rating:
5.0
Could not have gone any more smoothly.
Don S.
Rating:
5.0
Very professional & courteous
Oscar T.
Rating:
5.0
Customer did not leave a comment.
Juan C.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
1.0
Inside dirty, chain fell off. A lot of water came through the door seal and ruined tv and clothing got soaked.
Paul L.
Rating:
5.0
Very easy return and polite professional service personnel!
RAYMOND G.
Rating:
5.0
Have the truck that was reserved available, and if for some reason the truck is not available, communicate that and offer an acceptable replacement
Carolyn S.
Rating:
5.0
Customer did not leave a comment.
Jeffrey R.
Rating:
5.0
Customer did not leave a comment.
Barbara H.
Rating:
4.0
Customer did not leave a comment.
Glenn M.
Rating:
4.0
Customer did not leave a comment.
MIKHAILLEMORE C.
Rating:
5.0
The staff was friendly and knowledgeable and we got a great price on storage.Keep up the good work
STEVEN G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale S.
Rating:
5.0
Easy to make reservation staff very friendly
michael R.
Rating:
5.0
Very friendly and knowledgeable staff. Will definitely recommend them and will be using this location in the future.
Peter M.
Rating:
5.0
Customer did not leave a comment.
Daniel C.
Rating:
5.0
Make it easier to speak to a rep at customer service, stand behind your promises, if you inconvenience someone by making them travel to pick up the truck and then return to their location to commence their move, give them the additional miles to cover this...don't represent that and fail to properly document the record.
Howard G.
Rating:
5.0
Customer did not leave a comment.
Douglas S.
Rating:
5.0
Customer did not leave a comment.
Shahriar T.
Rating:
5.0
Thank you!
Angela D.
Rating:
5.0
Customer did not leave a comment.
Yukari H.
Rating:
5.0
Customer did not leave a comment.
sharon S.
Rating:
5.0
Customer did not leave a comment.
Virtud T.
Rating:
4.0
Customer did not leave a comment.
Edward R.
Rating:
5.0
Customer did not leave a comment.
Sandra S.
Rating:
5.0
Customer did not leave a comment.
Charles M.
Rating:
5.0
Thanks for a smooth experience. From the quick hook-up in the morning to the very easy return process. Thank you!
Christopher I.
Rating:
5.0
great service
albert G.
Rating:
4.0
Customer did not leave a comment.
Gregory G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael N.
Rating:
5.0
Free coffee :)
Fred E.
Rating:
5.0
Customer did not leave a comment.
marc G.
Rating:
5.0
Customer did not leave a comment.
Todd J.
Rating:
5.0
Customer did not leave a comment.
Carlos A.
Rating:
5.0
Customer did not leave a comment.
Christina S.
Rating:
5.0
Customer did not leave a comment.
Christopher D.
Rating:
5.0
So far I'm very pleased with this location, they are on point with everything. Good job guys
JUAN R.
Rating:
5.0
Customer did not leave a comment.
AMY J.
Rating:
5.0
Customer did not leave a comment.
Scott B.
Rating:
3.0
Understaffed
Peter R.
Rating:
3.0
Customer service could definitely improve. I mistakenly gave my debit card when I arrived to pick up the truck. When I returned the truck I asked the younger guy if I could switch cards and pay with my credit card, to which he rolled his eyes and shook his head. I didn't respond because my words were not going to lead to anything good. This is the last time I use the Huntington U-Haul.
Vicente C.
Rating:
5.0
Staff was very friendly and helpful.
BENNETTJAMES K.
Rating:
5.0
Customer did not leave a comment.
Bryan H.
Rating:
5.0
Customer did not leave a comment.
Mark A.
Rating:
5.0
You guys were amazing. I was in and out hassle free. Customer service was professional and kind. I was very impressed and will definitely recommend you guys to many.
Thank you so much!!!
Wendy P.
Rating:
3.0
Customer did not leave a comment.
KIMBERLYBROOKE E.
Rating:
5.0
Customer did not leave a comment.
Rene M.
Rating:
5.0
I think the truck that I had which was for a studio to one bedroom should be labeled as a studio although the furniture all fit in the boxes did not overall the experience was wonderful but I should've ordered a bigger truck
Antonia G.
Rating:
5.0
Evert Henry was very efficient and professional during both pick up an return.
john D.
Rating:
5.0
When picking up the equipment from this location the staff was very friendly and helpful they have great interpersonal skills. Unpin dropping off the equipment there was no help at all instead one of The employees was very rude and disrespectful.
FRANCISCAN C.
Rating:
5.0
The manager and workers are friendly and very helpful!!
John L.
Rating:
5.0
Customer did not leave a comment.
alison Y.
Rating:
5.0
Customer did not leave a comment.
warren D.
Rating:
5.0
Customer did not leave a comment.
Fredric M.
Rating:
5.0
Not a damn thing. The process was flawless from beginning to end. Keep up the good work!
HERBERT S.
Rating:
5.0
Customer did not leave a comment.
Vasilios V.
Rating:
5.0
Customer did not leave a comment.
Bruce G.
Rating:
3.0
Customer did not leave a comment.
RAYMONDN JR L.
Rating:
4.0
Customer did not leave a comment.
James M.
Rating:
4.0
When I returned the cargo van I had forgotten that I had some small furniture pieces wrapped in the back. Your employee made a comment and saved the day!
Nicole M.
Rating:
5.0
Customer did not leave a comment.
Rene C.
Rating:
5.0
The app is awful. To have to stand outside and take pictures and wait for authorization is silly. Do all this prior to arrival. It was much easier to have the rep complete the rental
Which defeats the purpose of an app
howard C.
Rating:
5.0
Customer did not leave a comment.
douglas V.
Rating:
5.0
Customer did not leave a comment.
Sarah P.
Rating:
5.0
Customer did not leave a comment.
suzanne M.
Rating:
5.0
Customer did not leave a comment.
Franklyn V.
Rating:
5.0
Nothing just keep doing what you're doing !!
james T.
Rating:
5.0
Great place to rent motorcycle trailer.
GRZEGORZJOZEF Z.
Rating:
5.0
I rent from this location very often the manager Jeanine is always extremely helpful courteous friendly and professional.I would definitely recommend using this location
AL B.
Rating:
5.0
It was quick convenient and reasonably priced thank you
Raymond R.
Rating:
5.0
All around good pick up and drop of was easy. Trucks were very clean and well maintained. On top of that they let me keep my car at the parking lot for the day which to me was huge.. Wish more stores were like this one to be honest. If you need a rental go here!
Eric L.
Rating:
5.0
No wait at pickup or drop off. Could not have been more efficient.
Kevin C.
Rating:
5.0
Customer did not leave a comment.
Livio S.
Rating:
5.0
Customer did not leave a comment.
MICHAELANGELO G.
Rating:
3.0
Customer did not leave a comment.
James K.
Rating:
5.0
Salesman courtesy and well informed no hidden costs very easy to rent and return
Michael C.
Rating:
3.0
The access hours are bad. You have to pay to extend which I can not stand. But they monopolize the area because there simply are no other options. The staff is all weird. I can’t tell you how many times Ive gone into that office and no one was in there. They tell you climate controlled & it was FREEZING!!! The 1 day grace period & $15 if I forget to pay always got under my skin. Corporate uhaul is useless. Even with his rating they say “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.” but I guess business before anything else.
Myra T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janelle O.
|
Overall Experience
Rating:
4.0
Storage doors not long enough,mine got dirt and stuff into storage big gap other then that it was fine
ANTHONY M.
|
Overall Experience
Rating:
1.0
A storage "loft" with a rickety ladder that your staff insisted on calling stairs is NOT a safe and practical storage unit. The plywood box I was offered only serves as a safety hazard.
I cancelled my storage with Uhaul immediately and went to Westy.
Mara M.
|
Overall Experience
Rating:
4.0
All great except the employee who checked us in when we arrived to unload at the storage facility really needs some computer training. Took him as long to fill out the papework as it did to move.
Emily A.
|
First Impressions
Rating:
5.0
Zero complaints. Quick and easy access. Staff friendly.Very convenient
joe l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose R.
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Simple process.
joe l.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica B.
|
Overall Experience
Rating:
5.0
The two gentlemen were knowledgeable, helpful and kind during my move in experience. I am so thankful for their help.
Alicia R.
|
First Impressions
Rating:
5.0
Nice service and excellent service
LEZBIA B.
|
Overall Experience
Rating:
5.0
Staff very helpful with a "key" fitting problem. Excellent customer service.! Staff was very knowledgeable, efficient and informative.
HAROLD J.
|
Overall Experience
Rating:
5.0
Mike was the most helpful and efficient person in the store/facility
ANTHONY C.
|
Overall Experience
Rating:
5.0
Jennette, Anthony and Aron Very pleasant, helpful and friendly staff!! Anthony has a true HERO!!! He spent an hour in the cold wind and rain to get my car off the tow dolly👏💯 true CUSTOMER SERVICE
judi a.
|
First Impressions
Rating:
3.0
A bit unfortunate that there were no ground level units available for an handicapped elderly woman.
JOHN G.
|
First Impressions
Rating:
3.0
Clean but the door to the room is too small.
Stephan C.
|
First Impressions
Rating:
3.0
The two employees, just didn't seem like they wanted to be there. When I pointed out a mistake on the odometer... They both blamed each other
Jonathan P.
|
Overall Experience
Rating:
4.0
Last visit the roll up door closed while I was inside and I could not find any way to open it - ended up finding a exit door and going back around the building to set the cart and my stuff to my car.
carin l.
|
Overall Experience
Rating:
5.0
Super accommodating and polite.
Melanthi P.
|
Overall Experience
Rating:
5.0
Great manager !!!
Adelaida V.
|
Overall Experience
Rating:
4.0
Could have been a light in the storage unit ceiling that only went on when the door was open. Incidental light coming in from the hallway was not good enough to see the contents of my unit.
Joseph D.
|
Overall Experience
Rating:
5.0
Excellent
denise C.
|
Overall Experience
Rating:
4.0
Anthony was great.Didn't know to use side door when we came @ night 2 nights ago.
Pamela B.
|
Reservation
Rating:
3.0
Long wait times. Staff was very friendly and helpful. Facility was good. I would recommend this storage facility to others
Jessica B.
|
Reservation
Rating:
5.0
every was great
RAYMOND L.
|
Reservation
Rating:
4.0
AS the storage locker was empty before the end of the month,
we would appreciate the refunding of August's payment, Please contact us at 917 656-7945 to verify that you read this comment.