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DENNIS H.Customer Reviews for U-Haul Moving & Storage of Huntington Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 19' truck i rented has NO Running Boards. It's a 2 ' drop to the ground and the door closes 2' higher. I injured myself closing the door. Laceration on right leg thigh. Pick better equipment.
JamesR B.The entire staff was friendly, corresponding to my particular needs, no upselling, courteous, attentive to questions I had along they way, informative. Kudos to all, including Anthony.
Antoine K.1) Windshield wiper on the driver's side was torn, made it difficult to drive in the rain. Upon returning the equipment, the staff at the counter was indifferent to my complaint, offered no apology or even acknowledgement that maybe I had a bad experience. 2) When I got the van, it had less than 1/2 tank of gas and I was driving 200 miles. So I had to fill up before my trip. Not knowing how efficient on gas the van would be, I ended up putting in 1/4 tank more than I needed, costing me extra money. A terrible experience from beginning to end.
Robert Z.Awesome efficient staff.
KATHERINE S.Nothing aaaaaaa plus
Michael A.Broken glass in trailer
Mike P.This it's the 2nd time I received the invoice totally different 1 one $ 120.76 and in my credit card charge me $202 .0 what's Is going on Uhaul is scamming people's?? Rgds. Peter Aranguiz 34 241 2667
PETER A.The employees at the actual facility were amazing. The employees over the phone and getting my reservation not so much. My reservation was completely botched and had multiple changes without my knowledge including location change and size of truck. All leading up to a “glitch†in their system that made it impossible to pick up my truck at the time I was texted by U-Haul to pick it up. Followed by a cancelation in my order 30 minutes prior to my new pick up time, again without my permission. I Luckily for U-Haul the on-site employees were knowledgeable and competent and could not of been nicer. Location A+ online Uhaul services and scheduling F
William G.Dropped off. Person came out, said hello, explained what happens next and I left. Emil receipt was sent. All good.
Dean R.Everything was great
Christopher E.Explain policy exactly how it is . I was told it wasn't per hour . When I rented the van I was rush to leave it at certain time before I was charged an extra $100. That wasn't information provided when I went to office twice to ask to make sure it wasn't per hour . It was very stressful experience. Not very nice .
Nisida M.The staff was professional and friendly!
Daniel C.Check brakes
David K.Maintain vehicle. Radio was broke and the wheel alignment was very off on my truck. Typically location is good tho
Scott R.Customer service was excellent. Equipment however was not in the best of condition. Check engine light was on. Truck drove very sluggish. Truck was very clean. I would be willing to pay more for better equipment (Truck ). Not first uhaul rental. Previous Truck was worst than today s rental.
Christopher T.Smooth, easy, accurate, efficient. Pleasure doung business here.
KENNETHJ M.Very nice and helpful. Took care of what I needed and was quick to assist and answered all questions I had. My storage unit
holly H.All good
Donald C.The person that helped us was very nice and friendly
Dori W.Friendly staff. Thank you
Robert F.No complaints. Girl at the front desk was helpful and knowledgeable. Got me on my way in minutes.
CHRISTOPHERR B.I had a seamless experience & really wouldn't change anything. Maybe just give a quick run through of some of the features on the unit to ensure the user knows what they're doing. I asked questions which led to me being instructed how to do this or that.
Evan L.Fantastic experience!! The best UHaul experience I've had and I rent a trailer at least 25 times a year. I would highly recommend. Great service!!
STEPHEN B.Everybody are nice over there but my big man and the manager are more nicer than the other guy who was take care of me today. he needs to work on that more. for now I don"t see anything else.
Roberto G.Nothing, good service and good products
aldo G.Keep up the good work !
STEVEN G.Quick easy and simple for reservation and returning.
Ramsey F.Plz keep more fuel in the trucks !!
MARTIN M.Just keep providing good service.
Mitchel G.Very good experience thx
Ronald S.very good service
alexander K.Highly recommend
Pedro S.I have my big man over there he always nice to me and he knows some words in my language . 100% I will refer everyone for this location
Roberto G.Slow unfriendly service when I picked up the trailer. Reserved it on line with shipping blankets which I never received. Called a short while after noticing they didn't put them in the trailer, the clerk said he would take it off my bill but didnt.when back the next day and they said they couldn't do anything about it and said come back when the manager is in.
Edward P.I've rent uhaul before. This time the experience was perfect. Thank you.
mary P.It was a pleasant experience. If and when I need a rental truck again I will certainly use this location.
richard R.Very quick and easy return. No hassles and the woman working was super friendly.
Patrick B.The Huntington Station location was outstanding. The service was friendly, efficient, and helpful. Well done!
RICHARD H.ABSOLUTE SCAM THEY CHARGE FOR DAMAGE THAT IS NOT EVEN THERE CALLING MY ATTORNEY
jeff M.Very good service
Davinder S.Very uncomfortable with an employee taking a photo of my drivers license in his personal cell phone. Then I was told if I don't like it I could go somewhere else to rent. Very disrespectful employee. I asked if I could use my own phone to upload the license there was no other way. U-Haul needs to change the way they manage personal information.
Dianna C.The staff member that helped us at both pickup and return was great. He really knew what he was doing and had us set up and ready to go in no time. Thanks!
kurt M.The truck was a bit worn compared to the trucks I rented in the past. But otherwise A perfect experience.
Lori H.Easy to reserve online. Good location. The pickup and drop-off was fast and seamless. The employee that helped me was friendly. The other guy behind the desk--not so much. I would use this location again.
RYAN B.Great service team from check in to check out
JAMES C.They gave me excellent service and was very helpful. They are a great group of employees. Leah Zalduondo
Leah Z. | First ImpressionsThe profesional gentleman that installed hitch, did a fantastic job.
Joylette H.First trailer I got one of the plates connecting to the tongue was rotted and the back door didn't close after the first open. Went back and had to ask for a bigger trailer since nowhere had the size I needed in the local area
NICHOLASPAUL I.This time we found garbage in the cargo van was raining the wiper totally destroyed
PETERA A.Initial fuel was documented incorrectly and lower than stated. Awaiting dispute.
Aaron L.Person who checked me in was incredibly unfriendly and unhelpful. First time renting a uhaul - didn't ask if i had any questions, didnt go over the van with me. Different person was there when i dropped it off - couldn't even say thank you for coming in drop off the keys - its like they hated their jobs the tank was a little over half a tank - that's the line I'm supposed to fill it to - why wouldn't the van be completely filled up? What if the last person left an empty tank - is that the way you would have given it to me??
Peter W.Can't think of anything. It was a wonderful experience. Excellent friendly staff from check in to return.
Peter S.Jeanette was AMAZING!!! Friendly, knowledgeable and all around an absolute pleasure.
Martha B.I’m sorry that I decided to use your facility. It was more of the money management- first my card was charged twice one month and then after I vacated the storage unit it was charged again incurring a 30$ fee!!!!! I notified the office and called the general number when I vacated. I would like the fee reimbursed to me
MELISSA M. | Overall ExperienceAlways happy with the professionalism at UHaul of Huntington Station.
Denis N.The business just told me leave the truck outside. zero interaction. the gas gage was not moving and caused me to spend around $40 to much on gas. very unfair.
Mark R.I rented a car hauler trailer and picked it up the same day. The uhaul rep was super friendly and helpful. Great experience, will return.
KEVINWILLIAM H.Battery died in truck. Had to jump start it.
AndrewT S.Air freshners
alex B.La muchacha que me atendio fue muy amable
Oscar R. | First ImpressionsEverything was A-OK. The unit is advertised as having a ceiling height of 6' so I was positively surprised that it was more like 7'. That really helped me store my stuff as I am over 6' tall. Thanks!
Lasse S. | Overall ExperienceKeep up the good work !
STEVEN G. | Overall ExperienceThe folks at the Huntington Station NY depot are superb, Janette and Aron are so helpful, kind and efficient, your lucky to have employees like that!
jeffrey p. | First ImpressionsThe staff was friendly and knowledgeable and we got a great price on storage.Keep up the good work
STEVEN G. | First ImpressionsThe access hours are bad. You have to pay to extend which I can not stand. But they monopolize the area because there simply are no other options. The staff is all weird. I can’t tell you how many times Ive gone into that office and no one was in there. They tell you climate controlled & it was FREEZING!!! The 1 day grace period & $15 if I forget to pay always got under my skin. Corporate uhaul is useless. Even with his rating they say “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.” but I guess business before anything else.
Myra T. | Overall ExperienceStorage doors not long enough,mine got dirt and stuff into storage big gap other then that it was fine
ANTHONY M. | Overall ExperienceA storage "loft" with a rickety ladder that your staff insisted on calling stairs is NOT a safe and practical storage unit. The plywood box I was offered only serves as a safety hazard. I cancelled my storage with Uhaul immediately and went to Westy.
Mara M. | Overall ExperienceAll great except the employee who checked us in when we arrived to unload at the storage facility really needs some computer training. Took him as long to fill out the papework as it did to move.
Emily A. | First ImpressionsZero complaints. Quick and easy access. Staff friendly.Very convenient
joe l. | Overall ExperienceVery friendly and helpful. Simple process.
joe l. | First ImpressionsThe two gentlemen were knowledgeable, helpful and kind during my move in experience. I am so thankful for their help.
Alicia R. | First ImpressionsNice service and excellent service
LEZBIA B. | Overall ExperienceStaff very helpful with a "key" fitting problem. Excellent customer service.! Staff was very knowledgeable, efficient and informative.
HAROLD J. | Overall ExperienceMike was the most helpful and efficient person in the store/facility
ANTHONY C. | Overall ExperienceJennette, Anthony and Aron Very pleasant, helpful and friendly staff!! Anthony has a true HERO!!! He spent an hour in the cold wind and rain to get my car off the tow dolly👏💯 true CUSTOMER SERVICE
judi a. | First ImpressionsA bit unfortunate that there were no ground level units available for an handicapped elderly woman.
JOHN G. | First ImpressionsClean but the door to the room is too small.
Stephan C. | First ImpressionsThe two employees, just didn't seem like they wanted to be there. When I pointed out a mistake on the odometer... They both blamed each other
Jonathan P. | Overall ExperienceLast visit the roll up door closed while I was inside and I could not find any way to open it - ended up finding a exit door and going back around the building to set the cart and my stuff to my car.
carin l. | Overall ExperienceSuper accommodating and polite.
Melanthi P. | Overall ExperienceGreat manager !!!
Adelaida V. | Overall ExperienceCould have been a light in the storage unit ceiling that only went on when the door was open. Incidental light coming in from the hallway was not good enough to see the contents of my unit.
Joseph D. | Overall ExperienceExcellent
denise C. | Overall ExperienceAnthony was great.Didn't know to use side door when we came @ night 2 nights ago.
Pamela B. | ReservationLong wait times. Staff was very friendly and helpful. Facility was good. I would recommend this storage facility to others
Jessica B. | Reservationevery was great
RAYMOND L. | ReservationAS the storage locker was empty before the end of the month, we would appreciate the refunding of August's payment, Please contact us at 917 656-7945 to verify that you read this comment.
james p. | Overall ExperienceThere is no communication at this location or with others, I booked a 12:00P delivery time, spent 10 minutes on the phone to change it to 9:00A and no one showed up until 1:00P. Very disappointing.
William A. | Overall ExperienceStaff was helpful
PATRICK C. | Overall Experience