Logistically this was as smooth a transaction as I could expect. These guys are pros!!! Thank you
Marty L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Huntington Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Air conditioning was not properly functioning on very hot day
JAMES BThe staff at this location was friendly and professional.
ABRAHAM FEasily turned in and staff was excellent!
GREGORY YKnowledgeable representative took care of me and was on my way quickly.
CARL WGreat experience. I forgot the woman’s name that worked there but she was awesome!!
SHAWN RNo improvement is needed. All employees are top notch AAA+++ rating. The only thing I would request is to keep the pickup trucks. Do not phase them out. Pickup trucks are always wanted and rented but not always available. I'd hate to have to rent from somewhere else if pickup trucks are no longer available. Please please please keep the pickup truck rentals.
DEAN LUnfortunately I didn’t get the young lady’s name that helped me but, she did a fantastic job handling multiple customers all at the same time. She was professional, knowledgeable and pleasant.
Thomas CUmika and Javante were first class all the way, Beyond helpful and genuine. Came in for same Day rental, trailer I wanted was unavailable, Umika took time to look at other locations and return times and offered to call when one comes in which happened to be no less than 15 minutes after we left. Javante went through all aspects of the trailer to make sure we were good to go. I appreciate good people and good customer service bc nowadays forgetaboutit, doesn’t exist. Thank you for a great efficient experience. Now encouraged to rent more often.
BRIAN BUmika the General Manager at the store, was a pleasure to work with and was very professional while serving all of my moving needs !
ANGELO MUhaul Stands by there equipment. Very honest company
WILLIAM CThe return spot was open but no one came to help so I did self return. On the way out there was a dumpster (no signs that said no dumping) so i left part of a couch by it stacked very neat and received a call right after that a worker saw and itll cost $100 fee to get it thrown out or I can come back and get it. Given a long day of moving i was not going to come back so really wish if a worker saw at the time, they had spoke up instead of waiting for me to leave the premise.
Tyler GPick up and drop off was really quick. Staff was friendly and courteous which isn’t as common as it should be. Overall the rental was a good experience.
STEPHEN PVery good customer service
DAVID DMake sure the trailer is working properly.
MICHAEL LI drive 59 miles I put 5 gallons the still charge me $15 for gaz
ALEX CA location that lets out to the street with a traffic signal would make it easier for customers to travel east.
Glenn LI returned van with proper fuel level but I was still charged for fuel
KANIKA CKind and helpful help from the store manager.
DAVID OMeka was amazing! Very helpful and made sure trailer was perfect before I left the lot.
JOSHUA JWe checked lights before leaving pickup location and they seemed to be working. After trailer was loaded the brake lights didn't work so we bought a trailer light package at Harbor Freight. This cost an additional $35 which I believe should be refunded to me. There was no one at the facility when I dropped the trailer off. I arrived at 7:15 and waited there until my husband came and helped me get trailer off the hitch. I left the trailer and went to work.
PATRICIA AEmployees were excellent
LOUIS JEffortless process and good price
JEAN-PHILIPPE PEmployees were friendly and quick
LOUIS JPrice very expensive.
RICARDO RFor me everything was fine.
ALVARO JI think your company staff had done well. I had a good experience from the beginning until the moment I returned the truck. They were very attentive and they accommodate my needs in a pleasant and professional way. Thank you.
GUALBERTO LFriendly staff very accommodating.
Alfred S | First ImpressionsGreat service! Thank you! We'll be back next month!
KIMBERLY MEntire system was down had to wait an hr to get my truck
GEORGE CI always rent here. Always accommodating and well run. Never a bad experience.
CHARLES LOver charged a extra day. Clerk was unprofessional and rude because she canceled my reservation and made a new one. I will never use this location again. I specifically said that I needed the truck for 2 days for return before 9am Saturday and was charged for a 3rd day. The people there are rude.
TIMOTHY SStraps on dolly transporter needed replacing very difficult to work with
JACQUELINE PMy experience was good and I will tell my friends and co workers to use 85 East Jericho. Turnpike for the moving needs. They know what you need, they know what you want, good people.
MICHAEL AHuntington station is one of your best locations. I rent trailers on a regular basis
RUSSELL HI would say that the sticker on the rearview mirror in the cab was a distraction but since the outside rearview mirrors are more important it wasn't an issue. Overall it was a great experience.
JEFFREY RNothing at all. This was a simple process.
JOHN GJohn was helpful and professional.
DENNIS AKeep up the good work.
DERRICK RThree trucks to get one that was working And the one that I took was ready for the scrap pile never will I rent another truck from this location
CHARLES AThere was some confusion when I went to extend my reservation online. It said i couldnt because someone had reserved it a half hour after me at 230p. But when I returned the trailer there was another trailer already there.
GEORGE GThe staff and very helpful and friendly
OSWALDO CThe trailer I rented needs to be serviced. It did not ride 100% smooth. I get that it's a trailer, but I have rented other trailers from you and they were all much better.
JAMES MIt was an uncomfortable feeling it was a very like something wasn't right feeling like I was being conned I don't know just didn't feel right very uncomfortable
Brian AThe 26' truck I rented had a very hard ride and I think it had transmission trouble. If it was already loaded I would have returned it. I didnt think it would make it make to the shop as I was returning it.
Albert BNothing
NICHOLAS AI have been an employer for 44 years and I am aware of excellent customer service. I pulled up and as I got out of my car, Umika came out and asked if I was Mr. Wagner and when I replied she told me to pull into the spot Infront of my waiting trailer. Within 2 minutes we were inside doing paperwork and I was done in a flash. In addition to her excellent preparation, she was very personable. This was an outstanding experience.
LAWRENCE SGreat customer service quick process
LOGAN FSome of the doors on units need to be replaced very flimsy
George G | First ImpressionsWhat pleasant people, efficient too. Definitely goin back when I need a rental in NY.
CHRISTOPHER MOverpriced bad location bad equipment
ROBERT KManagement should offer some form of instructions using functions on vehicles. Lights come on the dash, from open gas cap, to tow bar indication. Drove all the way back to location to seek assistance.
DELORIS TFor me I've used Uhaul numerous times and I've never had a problem
FRANK WGreat staff . Friendly, knowledgeable.and quick!
PETER HGreat service, Great experience!
Laurent J | First ImpressionsFilth poured down from the roof. All my things got filthy.
Robert P | Overall ExperienceThe manager deserves a raise
Joseph B | Overall ExperienceThe staff were great, but the storage facility needs to be torn down and a new storage facility needs to be built. The current self storage facility is beyond dated. I took one look at the dated facilities and immediately decided to cancel and find a more modern facility to store at.
CURTIS R | Overall ExperienceA Light inside the unit would have been amazing ! Get the extra coverage, a leak above damaged my furniture but it was very easy to make the claim and receive the funds.
Diane K | Overall ExperienceAnthony is the best. Great local rep. He handled multiple customers on a Sunday even when he was the only one there at 4pm
Robert G | First ImpressionsFrom Arizona to New York your staff has been extremely helpful and a pleasure to deal with at all locations
Steve G | First ImpressionsJennette is the best manager I’ve come in contact with. She’s extremely helpful, great at communicating, and in general a pleasure to his business with. Highly recommend this storage facility.
kaia g | First ImpressionsOnly thing i would say is giving back a retro amount for unused days i work for the us government and the movers got their 5 days after my lease renewed , so now those 3 weeks of un used storage , goes where? And you will rent that unit out to someone else piggy backing my rental for those 3 weeks
Kenneth F | Overall Experiencebuen servicio
heidalis c | Overall ExperienceThe girl working in Huntington station was very friendly and super helpful!!!!
Barbara F | First ImpressionsThe staff was friendly, helpful, and professional.
brenda l | Overall ExperienceService fast and friendly
Tracey s | First ImpressionsThe only problem was that when the customer service agent went to show me how to use my pin Personal Access code, it was not working. He said sometimes it takes a while...we tried it again, and it still didn't accept my code. I will try it again by myself when I go there next. Hopefully it will work. You should fix your software problem. I'k paying for that part of the service to be included..
Joseph D | First ImpressionsThey gave me excellent service and was very helpful. They are a great group of employees. Leah Zalduondo
Leah Z | First ImpressionsI’m sorry that I decided to use your facility. It was more of the money management- first my card was charged twice one month and then after I vacated the storage unit it was charged again incurring a 30$ fee!!!!! I notified the office and called the general number when I vacated. I would like the fee reimbursed to me
MELISSA M | Overall ExperienceLa muchacha que me atendio fue muy amable
Oscar R | First ImpressionsEverything was A-OK. The unit is advertised as having a ceiling height of 6' so I was positively surprised that it was more like 7'. That really helped me store my stuff as I am over 6' tall. Thanks!
Lasse S | Overall ExperienceKeep up the good work !
STEVEN G | Overall ExperienceThe folks at the Huntington Station NY depot are superb, Janette and Aron are so helpful, kind and efficient, your lucky to have employees like that!
jeffrey p | First ImpressionsThe staff was friendly and knowledgeable and we got a great price on storage.Keep up the good work
STEVEN G | First ImpressionsThe access hours are bad. You have to pay to extend which I can not stand. But they monopolize the area because there simply are no other options. The staff is all weird. I can’t tell you how many times Ive gone into that office and no one was in there. They tell you climate controlled & it was FREEZING!!! The 1 day grace period & $15 if I forget to pay always got under my skin. Corporate uhaul is useless. Even with his rating they say “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.” but I guess business before anything else.
Myra T | Overall ExperienceStorage doors not long enough,mine got dirt and stuff into storage big gap other then that it was fine
ANTHONY M | Overall ExperienceA storage "loft" with a rickety ladder that your staff insisted on calling stairs is NOT a safe and practical storage unit. The plywood box I was offered only serves as a safety hazard. I cancelled my storage with Uhaul immediately and went to Westy.
Mara M | Overall ExperienceAll great except the employee who checked us in when we arrived to unload at the storage facility really needs some computer training. Took him as long to fill out the papework as it did to move.
Emily A | First ImpressionsZero complaints. Quick and easy access. Staff friendly.Very convenient
joe l | Overall ExperienceVery friendly and helpful. Simple process.
joe l | First ImpressionsThe two gentlemen were knowledgeable, helpful and kind during my move in experience. I am so thankful for their help.
Alicia R | First ImpressionsNice service and excellent service
LEZBIA B | Overall ExperienceStaff very helpful with a "key" fitting problem. Excellent customer service.! Staff was very knowledgeable, efficient and informative.
HAROLD J | Overall ExperienceMike was the most helpful and efficient person in the store/facility
ANTHONY C | Overall ExperienceJennette, Anthony and Aron Very pleasant, helpful and friendly staff!! Anthony has a true HERO!!! He spent an hour in the cold wind and rain to get my car off the tow dolly👏💯 true CUSTOMER SERVICE
judi a | First ImpressionsA bit unfortunate that there were no ground level units available for an handicapped elderly woman.
JOHN G | First ImpressionsClean but the door to the room is too small.
Stephan C | First ImpressionsThe two employees, just didn't seem like they wanted to be there. When I pointed out a mistake on the odometer... They both blamed each other
Jonathan P | Overall ExperienceLast visit the roll up door closed while I was inside and I could not find any way to open it - ended up finding a exit door and going back around the building to set the cart and my stuff to my car.
carin l | Overall ExperienceSuper accommodating and polite.
Melanthi P | Overall ExperienceGreat manager !!!
Adelaida V | Overall ExperienceCould have been a light in the storage unit ceiling that only went on when the door was open. Incidental light coming in from the hallway was not good enough to see the contents of my unit.
Joseph D | Overall ExperienceExcellent
denise C | Overall ExperienceAnthony was great.Didn't know to use side door when we came @ night 2 nights ago.
Pamela B | ReservationLong wait times. Staff was very friendly and helpful. Facility was good. I would recommend this storage facility to others
Jessica B | Reservationevery was great
RAYMOND L | ReservationAS the storage locker was empty before the end of the month, we would appreciate the refunding of August's payment, Please contact us at 917 656-7945 to verify that you read this comment.
james p | Overall ExperienceThere is no communication at this location or with others, I booked a 12:00P delivery time, spent 10 minutes on the phone to change it to 9:00A and no one showed up until 1:00P. Very disappointing.
William A | Overall ExperienceStaff was helpful
PATRICK C | Overall Experience