Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of I-80 & Manawa

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Victor N.
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Customer did not leave a comment.

corey Z.
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Customer did not leave a comment.

Richard L.
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Customer did not leave a comment.

Paul S.
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We ran into quite a few snags with our move and had to reschedule our truck several times, but they were always accommodating

MATTHEW M.
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You guys are great to work with always have great customer service I love coming here to do my business

DAVID K.
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Customer did not leave a comment.

DAVID D.
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Customer did not leave a comment.

Jason F.
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Very nice and helpful people working there.

DOUGLAS M.
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Great service.

Francis M.
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Everything went well---I was very satisfied with the ser vices I received

Jack G.
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Customer did not leave a comment.

GEORGE R.
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Taylor was the highlight of my day. Her no nonsense approach assured me that I could get my task done in the same manner. Thank you for a short yet sweet effect on my day! Taylor is the sh.t!

James R.
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n/a

JACOB S.
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The lady that helped us was very friendly and informative. She made the pickup and return process very easy and prompt. Thank you!

TERRI L.
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We only waited a few minutes. The return only took a minute. We had no problems everyone was courtesy.

RANDY B.
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Customer did not leave a comment.

DOUG T.
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Clone representative Callie so all customers are treated as well as I was.

Care AND Share H.
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The windshield was very dirty inside and out making the morning drive into the sun very challenging. The cargo area was also dirty and had not been swept out. We asked if the cab had been sanitized and were told yes, but then a worker was sent out to wipe it down “again.” It felt like the truck had come in and then just immediately rented out. We rent a truck every three weeks usually with exceptional service. This experience was very disappointing.

JEREMY G.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

GENARO S.
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Nothing, i got an excellent service.

Robert R.
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Quick service however first trailer was missing a quick link on chain for tailgate pin and no licence plate. My catch !!

STACEY D.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Amber M.
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Stellar customer service at this location, both times I've visited!!! I will be soon and drive all the way from Omaha because this one is excellent :)

Patrick G.
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The manager at the council bluffs location not only resolved the problem with entry after hour but also did an excellent job on the customer service.

MATTHEW V.
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Customer did not leave a comment.

Francis M.
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Kaylan and her crew in Council Bluffs Iowa were top notch in their helping me with getting my uhaul boxes. Please let them know that I was entirely satisfied with the service I received.

Todd R.
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Truck needs cruise control and your method of computing milage is off should not had to pay and extra ten bucks

Evan R.
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I was supposed to pick the truck up at a location 7 minutes from my house. Instead, I was told to drive 21 minutes to a different state to pick up the truck I booked 2 weeks previously. When I got to the location the truck was in between two other 26' trucks, one of which was parked at an angle making backing the truck out very difficult for someone who is unfamiliar with driving a vehicle of that size. Lastly, the driver side door seal was so bad it sounded like the window was open. Would have been terrible for an in town move but driving 44 miles to a different city was unbearable. Overall dissatisfied with the experience.

CATHLEEN C.
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Was told there was a “Key” to lock the back but under up having to buy a padlock. The front end alignment desperately needed done oh and most of all ....Tell customers to fold the blankets to avoid being charged $28 for a “cleaning fee”, when I called I was told “it's on the back of the van”. We are doing a second leg of our move and will NOT use uhaul.

DAVID S.
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Customer did not leave a comment.

BRIAN M.
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Your customer service sucks. I could say more but I will leave it at that.

GREGORY W.
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Customer did not leave a comment.

Linda G.
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Customer did not leave a comment.

SHAWN R.
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Customer did not leave a comment.

DOUGLAS G.
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This is a well managed, courteous & professional location. Everyone there has been great to work with & friendly. Anytime I need a rental I'll come here.

SEAN F.
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Online Ubox info for rented unit

CONNIE S.
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Customer did not leave a comment.

Justin C.
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Great place and amazing staff!! The only business around where the process to obtain their service is easy and quick!! But even more so, how the staff treats you, is completely unheard of these days. You are treated like a person or a friend who is willing and wanting to help you out. I will always use this location for ANY future rental needs!

ROBERT S.
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I love the whole experience old manager Robert and whole crew excellent. New manager Kalyn (forgive my spelling) is excellent. Transition excellent, the whole U-haul experience at this location just gets more and more ORANGE.

Matthew C.
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Customer did not leave a comment.

CHARLEE C.
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The service that I received from the staff was do amazing! I was greeted kindly; assisted quickly; and the staff was very helpful such as driving the U-Haul rental over to my U-Haul storage unit while I parked my car. Outstanding team! Thanks, Charlee C

Ryan M.
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Customer did not leave a comment.

Amy R.
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The dash light were inoperable and the tail light had a disconnect and did not continually stay lit. This truck should have been marked out of service!

Duncan M.
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Customer did not leave a comment.

Tonya G.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

Amanda B. | Overall Experience |
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I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I’ll definitely go to this location.

BARBARA K.
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I did not get her name. The gal working Saturday October 3rd around noon did an awesome job. Several people, including me, were returning rentals at the same time and she was the only employee there. She did an awesome job. Thank you

MICHAEL R.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Gage K.
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Don't charge me fuel cost when I fill it up all the way before I come back

EDWARD H.
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Another person to answer the phone. Called right after 7AM, and got an recorded message. Waited 13 minutes waiting to get a person on the phone.

DIANA H.
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Customer did not leave a comment.

RAE W.
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never had a bad experience

SHAY B.
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Customer did not leave a comment.

CORINNE P.
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Two things, my gas tank was 1/4 full! So had to go to the gas station right away. When people are moving it would be better to have a full tank. Also I paid for an appliance dolly and got home to load up and they hadn't put it in the truck so had to go back. Moving is stressful so those two things caused extra stress

Peggy K.
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Customer did not leave a comment.

DENINE G.
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The man who gave me the rental exaggerated the gas by about an 1/8 of a gal ( about $15). Had I not taken a picture of where the tank was when I left he would've screwed me over. The gentleman who check me in upon return was great. He was very nice and accommodating and I liked him immediately.

CARROLL T.
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Customer did not leave a comment.

Todd R.
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Customer did not leave a comment.

Shane W.
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We were told by the representative that we were overcharged for mileage and she would process a refund to my credit card, but then we received our email receipt and no credit was given and I also confirmed with my bank it was not done. So we will now have to call again

Sean F. | Online Move In |
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Great staff! Efficient and courteous as can be.

PAULA W.
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Customer did not leave a comment.

michelle P.
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The Council Bluffs location was amazing. The guy inspecting my truck was professional and helped us get the stuff out of the back of the truck and then when I went inside to get the receipt the two ladies in there were amazing. Very clean facility very accommodating I would recommend this to anybody renting a U-Haul. U-Haul came to my rescue when I needed them the most so I would recommend U-Haul to anybody. I am very grateful for what you guys did for me and I appreciate everything it was my time of need I was on vacation the engine blew up in my car and you guys were there for me and I cannot thank you all enough.

SEAN F.
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Good staff, competent & hard working.

DONALD C N.
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Customer did not leave a comment.

Edward L.
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“Cashier” could use a course in “customer service”. He was not “warm and fuzzy”

WALTER C.
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Customer did not leave a comment.

MAC H.
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Very good customer service.

Marvin S.
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Customer did not leave a comment.

MARY M.
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Customer did not leave a comment.

KIRK A. | Overall Experience |
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Customer did not leave a comment.

JOHN ALLEN P.
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Keep the same employees and GM that I met.

Rachael B.
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Customer did not leave a comment.

Larry P.
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Had to wait while trailer was cleaned out after I hooked up to it . That cuts into my rental time.

John P.
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The two guys at this location were AWESOME!!!! Customer service!!! if only other places could be like those 2!!!! Thank you

SEAN F.
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great service, competent staff

CAROL N.
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Customer did not leave a comment.

Vincent C.
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Customer did not leave a comment.

ELIZABETH C.
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I originally reserved a 5x8 trailer at the downtown Omaha location and the computer system automatically upgraded me to a much larger trailer that I didn't need. The downtown Omaha location called over to Council Bluffs and was able to transfer my reservation to their location so I could get the size trailer I needed. The staff at the Council Bluffs store found that I didn't have the required wires needed to connect my brake lights and blinkers to the trailer but were able to work with another location in Omaha for me to the get wires installed on my SUV the same day so I didn't have to delay my move. I'm very grateful for the team work exhibited among all the UHaul stores in Omaha and Council Bluffs that helped me problem solve so I didn't have to delay my move. Thank you!

DUc N.
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I have a few comments: 1/ I called ahead stated I will be a few minutes later than the drop off time. Got there 5 minutes later. Got charged for an extra day. 2/ Fuel charge: I was waiting in line for return equipment and was told to park the trailer where it was picked up. Parked and waited, they were busy with other things. So the gas needle dropped a little bit than 1/4. 3/ I called Uhaul customer service for a refund.

Miranda K.
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Customer did not leave a comment.

WILLIAM B.
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Was charged for a second bag of pads that we did not use.. I hope they corrected it but not sure.

Michael G.
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Customer did not leave a comment.

Ashleigh R.
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Customer did not leave a comment.

JEFFREY E.
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I know it was a Sunday morning but having employees that actually want to be there and show a little caring would make the customer feel better. I asked for an appliance dolly and had to reminder her when she was going to get the truck and when she went back to add it on (as she forgot) it was like I ruined her day. One employee left after waiting on one customer to get breakfast.

STEVEN W.
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Fast checkout, very easy return. Even faster if you do the on-line process ahead of time.

JACOB D.
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Expensive but still would rent another one in the future. Manager kaylin from council bluffs was absolutely amazing

DUAINE M. | First Impressions |
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Customer did not leave a comment.

Patrick M.
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Nothing. The staff at this location is AAA+++ Great job and help on my rental!!!

Robert K.
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Chains and straps should be secured to the tow dolly before I leave. I should not have to pick chains and straps up and secure them as they were dragging

Carrie N.
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Customer did not leave a comment.

Dennis O.
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It took a little longer than expected to “get approved” I used the app. But overall the experience was pretty good. Thanks!

Andrew B.
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Customer did not leave a comment.

Amanda R.
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Customer did not leave a comment.

EMILY G.
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Customer did not leave a comment.

Johannes T.
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Staff when picking up equipment was a little unfriendly

Ralph P.
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Customer did not leave a comment.

Robert B.
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windshields are a big part of driving and every uhaul I get it filthy outside and inside ( that fog on inside of windows thats hard to clean) makes it a little challenging for safe driving. Otherwise great store and service

William S.
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Answer the phone. I called the location at 1630 or so, but there was no answer.

Benjamin K.
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The manager, Kaylin, was fantastic! She was attentive, friendly, very helpful. Great experience!

Shawn R.
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Customer did not leave a comment.

Sylvia N. | Overall Experience |
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Thank you and I will definitely recommend people to you

Becky W. | First Impressions |
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Customer did not leave a comment.

Deborah A. | Overall Experience |
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Customer did not leave a comment.

Richard H. | Overall Experience |
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Customer did not leave a comment.

brad v. | Overall Experience |
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If I or anyone I know need a storage unit or a truck I would highly recommend this facility

brad v. | First Impressions |
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Robert was very good to work with and very helpful

Richard H. | First Impressions |
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Robert was very helpful in making the selection on the right sized unit to rent.

Darren O. | Overall Experience |
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Customer did not leave a comment.

Krystal F. | Overall Experience |
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Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.

TJ T. | First Impressions |
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They were very helpful and everything went smoothly.

Virginia P. | Overall Experience |
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Extremely helpful in getting me on the road. Above & beyond accommodating!

Virginia P. | First Impressions |
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Above & beyond helpful. Robert & friends were super!

Melissa C. | First Impressions |
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Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.

Tiffany C. | First Impressions |
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Serve was excellent. Facilities are well maintained.

Elizabeth B. | Overall Experience |
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All locators I used were extremely helpful and cooperative!

Mike W. | Overall Experience |
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Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.

LINDA C. | Overall Experience |
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Uhaul staff and equipment is always in hreat condition with me

stephen n. | Overall Experience |
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Robert was great. He was literally running the show as others worked the desk at check out. Very efficient

SHERRI S. | Overall Experience |
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The manager made my experience the quickest & easiest I've ever had with U-Haul!

kelly w. | First Impressions |
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Very pleasant staff easy to work with and met all my needs.

Gail S. | Overall Experience |
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Robert was so helpful and nice! So was the guy in DM -

STEPHANIE N. | Overall Experience |
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Awesome place!

Jack J. | Overall Experience |
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very convenient

Augusta C. | First Impressions |
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The storage unit was easy to find, had plenty of space and was clean.

Randy M. | Overall Experience |
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Outstanding customer service. All employees were professional and helpful.

Jeanette S. | Overall Experience |
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Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!

Gail S. | First Impressions |
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Very helpful!

Gail P. | First Impressions |
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Mr Danner was super awesome and helpful!

Patrick M. | Overall Experience |
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Good people

Jeanette S. | First Impressions |
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Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! Thank you!

jerry c. | First Impressions |
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Great service from start to finish.

Michael B. | Overall Experience |
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Great location with excellent staff.

Juan L. | First Impressions |
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Good customer services

Mindy M. | First Impressions |
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Very professional, smiled great customer service

Freddy H. | First Impressions |
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He was a new employee but was knowledgeable and helpful.

Ray B. | Overall Experience |
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Good people

kirk C. | First Impressions |
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The staff at the Council Bluffs’ office were super helpful and friendly! I highly recommend them!

betty t. | Overall Experience |
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Thanks for delivering I-Pod a week early!

Dane B. | Overall Experience |
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Best in area hands down

Josh C. | Overall Experience |
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Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.

Sam R. | Overall Experience |
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I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u box

STEVEN C. | Overall Experience |
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There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.

carrita s. | Overall Experience |
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When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and $216. I'm A single mom i can't afford this crap!! Very

Ray B. | Reservation |
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These people here have been great to me help me out a lot I'll continue to do business with them

ronald Linda b. | Overall Experience |
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Excellent service including pick up when done

Adrian S. | Overall Experience |
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Did have a problem paying over the phone. Employee said payment went through when it didn't.

justin t. | Overall Experience |
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This email is not Justin t. Quit emailing me bills.

rick s. | Overall Experience |
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Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.

sherlene e. | Overall Experience |
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During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.

david j. | Overall Experience |
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UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnx

JOEL D. | Overall Experience |
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Great Experience

FRED L. | Overall Experience |
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Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.

BRENDA C. | Overall Experience |
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The girls working were great very friendly

No reviews have been submitted for this location.

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