Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

3,931 reviews

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I never been to this location they had my information incorrect I stay in Alabama

JAMIE H. 
Rating:
4.0

Customer did not leave a comment.

HAYLEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalala L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

jacob d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA A. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Other then it being muddy where the unit was and the lock still on. They worked with me and did a amazing job.

Tabitha W. 
Rating:
5.0

The local staff is excellent! They make sure everything is right and are really good with customers. They 800 service for after hours drop off was not helpful at all.

William M. 
Rating:
3.0

The guy that helped me didn't seem interested. He was more interested in joking with a coworker. Not professional by any means.

BRANDON R. 
Rating:
5.0

Continue to keep it real,that how I feel.

BILLY H. 
Rating:
1.0

The van I rented was disgusting. It was full of flies and wreaked of trash. There is no way the van was inspected before I rented it. Also the guy at the desk had an attitude like I was a burden to him.

MICHAEL M. 
Rating:
5.0

The store manager, specifically, and employees in general, are always friendly and very helpful. They are my first call when I need to rent.

KENNETH C. 
Rating:
5.0

Staff at this location was very knowledgeable and helpful and even hooked my trailer up for me. Very large location and huge selection of equipment.

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

LANCE B. 
Rating:
3.0

We requested a closer location so this was a bit out of our way, but it was a Sunday on a holiday weekend so can't complain too much. I was a bit unclear about the total amount due at pickup - I had thought the estimated amount included tax but must not have, although that was not itemized anywhere on the receipt. Pickup was pretty smooth and hassle-free otherwise - we were in and out with the truck within 10 minutes or so.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Tabitha W.  |  First Impressions 
Rating:
5.0

Very fast and great service. Good location.

JERI D. 
Rating:
4.0

Staff was very friendly & informative.

Nathan H. 
Rating:
5.0

Kaylin and her staff are amazing and very accommodating. They go that extra step to help. Everyone's so friendly!

CAROL D. 
Rating:
3.0

The gate was open or broken most of the time. I was paying extra 10 dollars a month for a key to have access after hours and it was broke most of the time. They should of took that 10 dollars off my account knowing that the gate was broke The card reader really never worked. The staff was always very helpful and polite. I didn't like the fact that almost ever 6 months my rent would go up because uhaul did work to the property I shouldn't have to pay for uhaul to upgrade their property. I was there 6 years if anything I should of got some kind of discount.. One of the main reasons I got all my stuff out is because the cost always going up and I couldn't even get a discount when I rented a truck.

Emily A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Staff was very friendly and helpful

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

GARRETT M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER U. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
1.0

I Returned the equipment prior to my 24hr rental contract ending, they checked my equipment in on the computer 4hrs after I returned my equipment generating a double charge. I called immediately, they said they would refund, but I have yet to the the refund 48 hrs later.

John M. 
Rating:
4.0

The "orange box" to return keys isn't orange or a box at all. It took me (and my husband) about a good frustrating 5 mins to finally locate where to return the keys at.

MARIA B. 
Rating:
5.0

Friendly staff was helpful, and despite a skin condition i have that normally garners negative reactions from many staff members elsewhere, here i was never treated less than any other customers. Even when i broke a key off in my lock, the staff was helpful and friendly for/to me. Definitely suggest this over all other storage options in council bluffs. Alsothe first month rent free after renting a uhaul truck was immensely helpful and a wonderful option i hope stays part of the business model.

Cory K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly F. 
Rating:
3.0

The truck I rented had 200700 miles on it and pulled hard to the left when braking. Borderline dangerous. The staff was courteous and the store was clean. I felt somewhat over charged for the old equipment though.

DENNIS J. 
Rating:
4.0

Customer did not leave a comment.

Sara A. 
Rating:
1.0

The mirrors and windows were dirty. The front desk staff acted bothered and were on their phone and rude. I reserved a truck and regular dolly online but when I got there was told they didn't have any regular dollies and I would have to use a furniture dolly at more expense and told me to take it out to the truck myself. When we got the truck there was a regular dolly in there and he said I could use that and he would take the additional charge for the furniture dolly off but when I received the receipt I was charged for the furniture dolly anyway even though he took it back in and I never used it. I just ate the extra cost because I didn't want to deal with it. I have used this facility several times before but never again.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

DARIN W. 
Rating:
5.0

The employees at the Manawa location were professional and showed great customer service skills. My experience with my order at U-HAUL.com and working with the agents on the phone was a disaster. If I decide to use this company again I will only make arrangements at the location and never online and never on the phone. the agents got my order completely wrong you haul sent me to a location to pick up my equipment that doesn't even exist and they did not include the utility dolly that I ordered which caused me to extend my rental for days because I had to carry everything up many flights are very steep stairs by hand. that mistake cost me a lot of money and I personally injured my rib cage and arm moving the stuff. I am very happy with the staff at the manawa location but the online and 1-800 service was absolutely terrible!

Bradley K. 
Rating:
5.0

Great professional experience!

LISA D. 
Rating:
2.0

I was not very happy with the hospitality from this location. The truck was filthy and smelled like a cigarette bar. The staff was not friendly more like blah I'm here I'm paid by the hour. Definitely not what I was expecting from Uhaul.

SHANE B. 
Rating:
3.0

I need a receipt for the charges

Patti W. 
Rating:
5.0

They where very helpful

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

MARK R. 
Rating:
1.0

The 2 girls working the counter need customer service training. Rude and not willing to explain or help any further than the basics. If you ask for a detailed suggestion or answer, they talk to you like you an idiot. Van had not been cleaned inside or out and smelled of pig or cow shit. When I returned the van, both girls (yes, evidently it takes both of them) to come out and get the miles, BOTH knew that the vans were not being cleaned and smelled.

Vincent A. 
Rating:
4.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kalala L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia M. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
3.0

I had to turn the trailer in at a nearby city when there were several locations where my trip ended.

MELVILLE H. 
Rating:
3.0

You are in business to supply rental equipment. Customers should not have to drive 50 miles one way to rent the equipment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE L. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Service was amazing... Your employees were awesome... The trucks check engine light after just one load was not...

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

IVAN G. 
Rating:
2.0

Customer service was poor. The lady did not unhook the trailer from another trailer when we starting driving away we noticed there were two trailers together still. I called to check to see if they had been notified of us returning Uhaul to the Maryville Mo location and she was very unhelpful. Needs to work on customer service for sure!

ROWAN M. 
Rating:
5.0

General manager helped us and she is very nice. Don't plan to ever move again but will recommend

ORLANDO M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE C. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
2.0

I received a truck that had a blown out tire. Had there been a walkaround I am sure that I would have noticed it. Then when I called this location they told me to contact roadside assistance. Dont call them, use the app to contact them. The call center is a joke! After about 30 minutes I get a text from roadside assistance that is asking a few questions, which I expected so that they knew what needed to be fixed, which I answered promptly. The next text, which was about 40 minutes later, stated that it would be 4 to 5 hours to fix the tire. Then when I went to return the unit, knowing that they closed at 5, I got there a few minutes before they closed and it was locked down. There were 2 employees that flew out of the parking lot as to avoid having to complete my simple transaction. I will not be back to this location and dont plan to use Uhaul again! There are too many competitors that are more than willing to take my money and provide me with a unit that is in good shape

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Steven P.  |  Overall Experience 
Rating:
5.0

Truck had a front end shake at 65mgh.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

This was the most efficient and best ran u-haul rental facility I have ever rented from. They were fully staffed, placed to go were well marked. I was in and out, on pickup and return, in just a matter of minutes.

PATRICK E. 
Rating:
5.0

I've used this site 2 or 3 times now, and it's been a good experience. Now if corporate would come down on those prices...

SHAUN G. 
Rating:
5.0

Very well organized and clean.

SHELLEY N. 
Rating:
5.0

I had a very difficult time trying to return the trailer after hours. The app wasn't working and I tried a number of times to return it online. I finally gave up and came back the next morning. It was very inconvenient. The manager called me that day to touch base. I really appreciated her concern.

JENNIFER C. 
Rating:
3.0

I've rented here many time and always have a quick and easy interactions and its close to home. This interaction was a little different because for 2 days after they blew up my phone and my husband stating it was never dropped off. When dropping off I handed keys directly to male employee. I work nights so was sleeping the first day when I tried to call back I waited on hold for 20 minutes and again for 10 the next attempt with no answer. When talking with them the next day they were very apologetic but blows my mind they just misplace a 10ft uhaul. I will continue to rent from them but ensure I have documentation of drop off.

Danielle C. 
Rating:
3.0

there was a set of tires and rims in the back of the cargo van that I rented. We had to drive to our house to unload first since we didn't know. At least they lowered the mileage because of that but frustrated to have the extra work to start off

JEFFREY S. 
Rating:
5.0

The associate was very professional and moved quickly through the process, she was awesome.

JERRY B. 
Rating:
5.0

Manager is amazing. Very helpful.

Kristen G.  |  Online Move In 
Rating:
2.0

We were promised a motorcycle trailer. When arriving not avaliable.

BRADLEY K. 
Rating:
3.0

disappointed that we had returned the trailer at 9:00 a.m and someone from the store called at 1:00 p.m. asking if we were going to return the trailer. Communication!!!

PAUL H. 
Rating:
4.0

Robert in Omaha took care of me and fixed what Matt should have done in the first place! Robert is Awesome! Luiwey here is wonderful, Robert trained him! All your employees should learn from these guys to be honest and treat us truthfully

Wenndi M. 
Rating:
5.0

Customer did not leave a comment.

Candice B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER U. 
Rating:
3.0

If a customer selects 24/7 truck share two days in advance then the employees should not make you wait an extra hour before the store opens so you can go to the counter to pick up the truck. Then after you talk to customer service over the phone for 45 minutes the store opens and you go inside and the front desk people don't even pretend to care. Not even a "sorry" just a "I don't care" look on their face as they just read what the computer tells them to ask. The 12V outlets in the dash of the van were both dead so my phone that was giving me GPS directions dies on me right before I get to a town I was completely unfamiliar with and got me completely lost. Brakes on the van were also squealing when lightly pressed. This was a horrible experience

Alex H. 
Rating:
5.0

bigger parking lot for parking while renting the vehicle. Otherwise the truck we were up graded to was the perfect size. Will need to rent again in a week or so will definetly be back Thank you

CHRISTOPHER U. 
Rating:
3.0

Customer did not leave a comment.

SHANNA J. 
Rating:
5.0

The lady's were great very helpful I first ordered a 20ft and they didn't have any bigger and as I was leaving someone returned a 26ft one and they allowed me to take that one instead with no hassle. When I returned the uhaul the lady was super sweet and nice customer service skills was great! I will always go to this location as I've had to many issues with other locations but this one

JEANETTE W. 
Rating:
3.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

candace w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARISSA SUE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

the pick up location IS NOT THE ONE I CHOSE! Nor is it the one I made the reservation for. U HAUL changes this frequently! They ALSO CHANGED THE EQUIPMENT I HAD RESERVED! I had reserved a 5' x 8' trailer over a week in advance. I was given a 4'x8' trailer instead. The 4x8 was nearly useless! Not tall enough to use a 2 wheel cart for loading. THE COMPUTER SYSTEM WENT DOWN IN THE MIDDLE OF THE CHECK OUT PROCEDURE. THIS HAPPENS FREQUENTLY! The pick up and drop off locations are fine but, U-HAUL AS A COMPANY IS A JOKE! IF YOU CAN FIND AN ALTERNATIVE - USE IT!

Robert K. 
Rating:
3.0

Customer did not leave a comment.

COLE D. 
Rating:
3.0

My over all experience was horrible. I was suppose to get my uhaul from a different location but your website would not let me get the code for the keys. Then I had to drive way out of the way just to get a uhaul and not only that but I had to get a smaller truck and make 2 trips for moving which cost me even more money. Overall my moving experience was horrible and I believe I was way over charged. Moving is hard enough financially and stressful.

RONALD M. 
Rating:
2.0

Was over charged will call tomorrow

ARIEL T. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
3.0

Better trailer maintenance flat tire/ fender came off as well

KYLE N. 
Rating:
5.0

Customer did not leave a comment.

JODY S. 
Rating:
4.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

The last 2 times Ive used Uhaul I have been charged more mileage than I went ... I rented a 10' truck that is supposed to be 19.95 plus tax and mileage, and the 14.95 insurance and my total was over 80 dollars and we went MAYBE 10 miles.

KRISTI H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Kaylie brown I'm sorry if I spelled it wrong. But your were totally Amazing I appreciate your great customer service!!!

BRIANNA P. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

The employee that helped us was very friendly and efficient.

JACQUELINE C. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO V. 
Rating:
5.0

Customer did not leave a comment.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

jeff t.  |  Overall Experience 
Rating:
5.0

Favorite place to rent from in town. Easy and accessible.

Kenneth Z. 
Rating:
5.0

I had an awesome experience. Kaylynn the GM was very helpful! I recommend anyone in need of a UHAUL and quality service to visit this location!

INGER H. 
Rating:
5.0

Very friendly staff, every step was easy to complete.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Doug M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
1.0

lazy all of the way around they dont maintain their equipment very well and when you tell them to call an alternate number when the other truck should be ready they dont tons more good luck dealing with that.

Amy O. 
Rating:
4.0

Customer did not leave a comment.

GREGG A S. 
Rating:
5.0

Can't think of anything a good experience

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Wow what amazing customer service! This is now my go to UHAUL location!! Thanks so much!!

Steve H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

Shannon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Transitions by Craftsmen (.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  First Impressions 
Rating:
5.0

Always very satisfied with the service i receive from the uhaul company in manawa. They have helped me out and are very friendly and helpful.

TANYA M.  |  Overall Experience 
Rating:
5.0

Nice and clean and good to see it open 24 hr

Marvin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney A.  |  Online Move In 
Rating:
4.0

The young lady was very friendly and extremely polite.

bernadette w.  |  First Impressions 
Rating:
5.0

Always had great and friendly service here.

Scott M.  |  Overall Experience 
Rating:
4.0

Overall we had a good experience. While our contents got extremely dusty while in storage, when we closed out the unit and discussed this with the manager she was quite understanding about this and the other minor issues we had experienced and went above and beyond to correct the issue.

SCOTT J.  |  Overall Experience 
Rating:
5.0

Kaylin and the other employees were pleasant and helpful.

Kenneth M.  |  First Impressions 
Rating:
2.0

We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.

Aaron K.  |  Online Move In 
Rating:
5.0

The staff and the management are very knowledgable, helpful, and friendly on every visit. I most definitely would and will recommend UHaul to friend

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth c.  |  First Impressions 
Rating:
5.0

The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I’d recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!

Trevor M.  |  Overall Experience 
Rating:
5.0

I rate the manager’s performance at 125%. Staff is friendly too.

Andy B.  |  Overall Experience 
Rating:
5.0

The access code is inside the sliding gate?

Kirk K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RANDALL C.  |  Overall Experience 
Rating:
5.0

I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I’ll definitely go to this location.

Amanda B.  |  Overall Experience 
Rating:
5.0

Great staff! Efficient and courteous as can be.

Sean F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DUAINE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky W.  |  First Impressions 
Rating:
5.0

They were very helpful and everything went smoothly.

TJ T.  |  First Impressions 
Rating:
4.0

He was a new employee but was knowledgeable and helpful.

Freddy H.  |  First Impressions 
Rating:
5.0

The staff at the Council Bluffs’ office were super helpful and friendly! I highly recommend them!

kirk C.  |  First Impressions 
No reviews have been submitted for this location.

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