Customer Reviews for U-Haul Moving & Storage of Iliff

242 reviews

2150 S Abilene St   Aurora, CO 80014
(1/4 mile north of Iliff on Abilene)

(303) 368-8903

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 368-8903

2150 S Abilene St
Aurora, CO 80014
(1/4 mile north of Iliff on Abilene)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

The staff was very friendly and professional

KELTHLEEN P. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

EDWARDKITE R. 
Rating:
5.0

Customer did not leave a comment.

EVELYN G. 
Rating:
2.0

Yes I would recommend this location, as the young man who finally took care of us did a good job. The service is rated as poor, for me very poor: we had been scheduled to pick up originally where we ended up picking up the truck, but when we got there we were told our pick up place had been changed the day, unknown to us? This location was clear on the other dude of town, and slsiclosed on Sundays? So, we had to call again to complain and we're promised a $50. refund for the confusion and extra out of the way trip! I still don't have the refund fir $50. Which to me to confusion and extra trip way out of our area and on a Sunday?? Really was not good scheduling on UHaul's end. Whim do I talk to about the promised $50. Refund for the inconvenience?

CHANTAL M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
1.0

I never had a box going to this location, but I was charged for it. Please refund my money now.

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

RENE P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Employees were top notch

SETH F. 
Rating:
5.0

Customer did not leave a comment.

QUATTA C. 
Rating:
5.0

They are a very friendly team at this one they will get all my business.

ANTHONY J. 
Rating:
5.0

It was a long wait due to everyone wanting to rent a u haul.Customer service was excellent.

Betty D. 
Rating:
5.0

Rodney was awesome!!

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
3.0

My 2014 Jeep wasn't strapped to the trailer. I traveled over1600 miles like this, and when asked about this was told I drove the Jeep on the trailer. Which is true however, didn't tie the Jeep down. That's why I went to Uhaul. I thought that my safety was their top priority, however after this trip I see that it's not.

TIFFANY S. 
Rating:
3.0

Truck wasn't the cleanest, nor did the AC work, but luckily it wasn't too hot out that day. The people at this location are very helpful and nice! The truck was a good price an we got the job done!

Amy C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

RICARDO Z. 
Rating:
3.0

Customer did not leave a comment.

Munkhtsatsral G. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

judy O. 
Rating:
2.0

Better directions than to where to park the vehicles and or return them. Also make sure there's room for vehicles to get through.

Chad H. 
Rating:
1.0

I was never given the moving items I purchased online.

Domonick W. 
Rating:
3.0

Jessica was really helpful and knowledgeable but when we came to return our equipment we were met with a very brusque fellow who didn't even check our equipment beyond a 'yup it's equipment'

TERRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Mercedes M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN H. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
5.0

Rodney and Jessica were amazing

EDMOND E. 
Rating:
5.0

Customer did not leave a comment.

Charles Caylon C. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

My u haul rental had a bad wheel alignment, constantly pulled towards the right of the road. Also had a low tire pressure light on. They said it was OK. I barely used it as once it was loaded with my belongings, it was a little rough to drive. I'll be using a different location. Next time. I don't like to rent vehicles that seem to be neglected. Doesn't seem like this location cares about the condition of their trucks. Might look into using budget rental next time to get my stuff out of my uhaul self storage unit.

Louis W. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

No issues.

SARA C. 
Rating:
3.0

Customer did not leave a comment.

Jaime P. 
Rating:
3.0

Did not have enough people working, it took almost an hour from our pickup time to be leaving with the trailer. Nice and helpful people, just too few for the rental traffic.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Gregg O. 
Rating:
5.0

If it ain,t broke, DON,T FIX ANYTHING!!!!

ALGERIA A. 
Rating:
4.0

There isnt much customer service personnel, and there was a long line when I got there

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

DIANNE V. 
Rating:
3.0

finish the rental office

Jerry K. 
Rating:
5.0

Customer did not leave a comment.

Jane F. 
Rating:
5.0

The service was great 👍 thanks 😊.

HELEN E. 
Rating:
3.0

We were given a truck with damage to the driver side mirror. It was being held up (barely) with duck tape. The mirror was useless as we drove because it bounced around making it impossible to see if someone was in the lane next to us.

EVIE T. 
Rating:
5.0

Customer did not leave a comment.

Jordyn M. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
3.0

We were told that we could have the cargo trailers for a few extra days when we arrived in town because we hadn't found housing yet. However when we went to drop them off, the manager on duty charged me an extra $150 and said he didn't know anything about that arrangement. Very disappointed. Will not recommend this location or ever rent from them again

ELAINE G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Susie H. 
Rating:
3.0

Customer did not leave a comment.

Susie H. 
Rating:
5.0

I guaranteed did not drive more than 30 miles but was charged for over 200 miles something has to be wrong with the vehicle or they are intentionally tampering with the vehicle or the return mileage reading and there is nothing I can do about it. This is definitely the worst Uhaul experience I have ever had.

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
1.0

Customer did not leave a comment.

MARJORIE H. 
Rating:
4.0

the building looks to be in renovation when it is completed with good lighting and AC will be nice. good inventory of equipment only seemed to be 2 people working but they were really getting it!

DONALD C. 
Rating:
3.0

Customer did not leave a comment.

Courtney A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen J. 
Rating:
5.0

The drop off was so easy!

Mary H. 
Rating:
5.0

Friendly, happy customer service.

thomas F. 
Rating:
3.0

Getting help for unloading was not as easy as for getting help for loading. Also it seems like some of the moving help companies in Denver aren't professionals.

masoud A. 
Rating:
5.0

Customer did not leave a comment.

LUNA DEL MAR S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Abigeal R. 
Rating:
3.0

Customer did not leave a comment.

Audrey H. 
Rating:
5.0

Nice, convenient location for the end of our rental.

Scott M. 
Rating:
3.0

Pod arrived on time. The staff was friendly but not helpful because the staff was lack of man power over crowded customer in summer. This location need increase man power during summer.

Dung T. 
Rating:
3.0

Definitely understaffed, but the two staff members who were there, were friendly and efficient.

shannon K. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn V. 
Rating:
5.0

Easy, friendly, & helpful!

MERIAL H. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

HECTOR G. 
Rating:
5.0

Everything is OK great

Alex Z. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
1.0

i was sent to 3 different locations before i was able to pick up the trailer my request was entered into the computer wrong the name of the company that has the trailer had changed it took me 5 hours to located a place where i could get the trailer

FLORA R. 
Rating:
2.0

Better directions on Google maps. Better app.

JEREMIAH N. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Location spacious, but signage (for trailer drop off) could be improved.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Need to start offering cruise control in the trucks

CHAD B. 
Rating:
1.0

Make sure when you get your trailer, that they've actually inspected it. We received a trailer with 4 tires that wouldn't hold air. It was so dirty inside. The staff at this location was so unhelpful. Returning the trailer was also such an ordeal because of the staff of the pickup location. They gave us the return address of a location that couldn't even accept our trailer. They also gave us a different trailer than the one they were supposed to so not only was it not ready to be driven, it was also not the trailer number on our contract. So the drop off location had a horrible time trying to check it in. 0/10 would recommend this uhaul location and 0/10 would recommend uhaul in general. Massively disappointed.

Noah B. 
Rating:
5.0

Customer did not leave a comment.

Delano B. 
Rating:
1.0

I dropped the truck off two days early. The guy that took my keys was unfriendly and you could tell he did not want to be there. I walked in and he was already reaching for the keys and mumbled dropping off while still walking and did not say anything else. I had to ask if that was all he needed from me.

Sarah B. 
Rating:
3.0

Need to better clean and maintain your equipment.

Brianna W. 
Rating:
4.0

When I picked up the truck, I asked if the windshield was clean. The young lady said that it was. It was not. I asked that it be cleaned. It seemed that I was putting her out to make that request. Her response was "Can't you just run the windshield wipers?". She then directed me to the area that they clean their equipment. She started cleaning the windshield but a couple of customers came in so I told her that I would clean it. The inside of the truck looked good.

Mark T. 
Rating:
2.0

only one person at the cash register, and either they were slow or the computer was.

ROGER W. 
Rating:
4.0

This was my first time at this location. There is an entrance by the trailers but it was locked. The actual entrance was around the side of the building. In addition to the big signs pointing to the entrance it would be helpful to place a sign on the door also. Other than that check out and hook up was awesome. 5 x 8 trailer towed most excellently. Thanks!

James D. 
Rating:
5.0

Customer did not leave a comment.

AMY T. 
Rating:
5.0

Great service, friendly associates, good job.

Esteban G. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Jamt A. 
Rating:
3.0

The return process was simple. There wasn't anywhere to sit outside to wait for my ride though and so I had to go sit in the parking lot next door under a tree.

KERSTI M. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

Eric was a great help! Store is primitive - feels a bit shady at first. Needs built out.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

Tsion A. 
Rating:
5.0

Customer did not leave a comment.

TSION A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
No reviews have been submitted for this location.

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