Customer Reviews for U-Haul Moving & Storage of Inglewood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Inglewood

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Heberardo R.
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Customer did not leave a comment.

jorge M.
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STEPHEN N.
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Dino C.
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william B.
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Timothy H.
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Dennis Y.
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Nothing, u haul was very professional and great customer service

Samuel A.
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CURTIS H.
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Frances S.
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Clarice D.
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PABLO S.
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it's about the people working there. the person (female) who helped us outside particularly..great attitude and very willing to help. made our day!

JACQUELINE G.
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LUIS D.
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Myesha M.
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Gregg O.
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Jonathan F.
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Renting in the past was pretty quick. On this occasion there was only one person at the register and he was overwhelmed with customers. I wish there was a system like the car rental companies where you can just proceed to a kiosk or mobile app for checkout.

Steven W.
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Very helpful staff, truck was clean and well maintained, ran like a champ.

IDAN G.
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More signs showing where to drop off the vehicle. And before coming there we were NOT TOLD WHERE TO DROP OFF THE VEHICLE, until the morning that it was dropped off and we contacted the national office. We should have been informed where to drop off the truck, the day we rented and took possession of it.

Ashok K.
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They overcharged, they have lot of hidden fees/ for 5 hours small truck rental costed $76 for 32 miles . I will never ever use this company again

RANDALL S.
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Central call in wait times exceeded :30 every time. More customer services operators and same location would be helpful.

Justin P.
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Customer did not leave a comment.

joe P.
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Customer service was great. Office checkout, equipment pickup and equipment return was easy and pleasant.f

Gregg O.
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anthony F.
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I would recommend the Inglewood location but would NOT recommend the Lincoln Boulevard location. The website allowed me to rent a box truck, a size which they never carry at that location. The night before the pick up, I called to confirm my reservation and the person I spoke with confirmed and let me know everything was all set. When we arrived to pick the truck up, only then were we told our reservation had been *cancelled* and that they never carry that sized truck. Luckily, the Inglewood location had a truck available and we were able to get what we needed.

Sharon J.
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Matthew K.
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Andrew B.
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Roxanne S.
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Excellent, friendly and quick. They really care and represent Uhaul in the best way. Great frontline staff.

Tristan P.
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Customer did not leave a comment.

Brian A.
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Juan O.
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GREAT CUSTOMER SERVICE

Norma S.
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The only issue that I had was they were trying to tell me that they had ran out of adapters for the lights on a tow dolly that I reserved and that I was going to have to go buy my own. I was not to happy that you were going to make customers pay for something that should be included in the rental. The gentleman that was assisting me said that the customer in front of me took the last adapter. I asked if she had a reservation since I heard the customer talking in a conversation about that the did have what they needed and she didn't have to reserve it since they had alit of them. So I told them that she shouldn't have received the last adapter especially since she didn't reserve her dolly and I was a customer that did. They did find extra adapters so I didn't have to go purchase one myself it just took longer fir me to get the tow dolly and check out. I was there for about hour.

Scott B.
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I only drove 70 miles and ended up having to put 12 gallons of gas into the truck. Unbelievably bad fuel economy.

Maryc G.
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Customer did not leave a comment.

Lou H. | First Impressions |
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After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

jonathan F.
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Rick came through for me yet again!

laura M.
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Suggest that corporate update their reservation system. The Inglewood location has excellent customer service and due to misinformation from the online representatives, they were able to assist me in a state to state move without me having a heart attack from stress. Thanks to the Inglewood facility for restoring hope with compassionate professionalism.

Bruce B.
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Staff was courteous and helpful. Only issue was a loose driver's side rear view mirror.

john K.
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Leslie M.
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Spencer D.
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Terrible from the start. Ubox arrived two months late, and when it arrived it came in a different ubox without my lock! All of my fragile items I had carefully packed on top were on bottom of the ubox and broken. I have been trying to reach the claims department the last 3 days without a response.

CRISTOBAL C.
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None

Randy H.
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Great employee real people person

LATOYA B.
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The particular truck I reserved was not available so they offered me a discount. Once the truck was returned and everything was finalized the discount was not applied. I called all day once I got my email but they never answered the phone. I had to drive 80 miles back to this location to get my price adjusted. That girl working the register is no help.

Ruslan B.
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Janet V.
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Joshua A.
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DIANA C.
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FREDRICK J.
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I wouldn't change not one thing the service Was great!

Willa G.
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William C.
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Thomas T. | Overall Experience |
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Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Hunter C.
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best ever

Demetta R.
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scott L.
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DEREK T.
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JUDY A.
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Great customer service and friendliness

WILLA G.
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Vanzella M.
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Nothing at this time. Keep up the great work!

Dino M.
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Maurya K.
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Everything about this last rental was not good. I made a reservation and it was not honored. I was made to go to another Uhaul location and not given the deal I booked online. Given an empty truck with 32 miles of gas. When I returned I was treated very badly by a female member of staff.

Sean M.
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After hours check out was a giant pain. But everything else was great

Yoise D.
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Customer did not leave a comment.

Janice E.
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The necessary equipment for the hitch was out of stock. Next, I was told the rear light system was not available and I would have to purchase it from Pep Boys. The manager did not offer a discount for my inconvenience, but agree when I asked. The trailers tires were not inflated per manufactures recommendations, I discovered this after I had my load on the trailer as it began to sway at 55 mph. The return directions on how to use the APP were not explained.

Rod T.
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Customer did not leave a comment.

DAVID L.
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Git better work's and experience's work's that will clean the equipment C-19 is on the move people or dieing even day please look at CNN NEWS SEE FOR YOURSELF

Kenny S.
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Customer did not leave a comment.

Jerel W.
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The staff was under a lot of pressure but handled me and every customer respectfully and professionally. They really knew their jobs well and went above and beyond to accommodate everyone, even with limited inventory.

MIKE S.
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Brakes sign was on,they were engaged during driving!!!! Dealer knows about that and said " no other truck available- you have to take on your on risk" Unbelievable!!! I was forced to take it! Driver's side mirror after adjustment falls down every single mile. I am renting trucks from Uhaul very often,but this is my worst experience. Thank you

TROY D.
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Customer did not leave a comment.

Todd G.
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There was damage to the truck prior to my picking it up. If there was a way to notify me that it was accounted for beforehand that would of reduced my stress. BIG ONE: Your app's ability to upload photos sucks. The app is a big fail for that one reason. Some things on the app are not clear.

Debra F.
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Ashlee Hall was amazing! She was the only cashier and was helping multiple people at one time. Her attitude was great, she was calm, knowledgeable, and friendly. My daughter and I were so impressed. You are lucky to have Ashlee as a team member.

Leonel O.
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Customer did not leave a comment.

Patrick J.
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Andres S.
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LUIS Z.
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Made reservations and still had to wait in line for 30 minutes. Get to the counter and they tell me to pull my truck so they can check the tow hitch. Had toget in line ahain and wait 30 more minutes. Services was great with a smile but place is unorganized when ot coms to customer service.

Yih-Yang H.
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Location was great. Customer service was great. Uhaul's system didn't have our reservation and we had to rely on the staff to sort us out. They were awesome, the reservation system is not good

Michael L.
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Would have been nice to know to have the trailer hooked up before going into the store

Roger T.
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Customer did not leave a comment.

Kevin B.
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craig G.
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The only bright spot of my experience was the rep I interacted with. She was great and helpful. Uhaul gave me a truck that was smaller than what I booked and was dirty inside of it. I will not be using Uhaul in the future, you don't give a shit about your customers.

Kenneth P.
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Other than the overdrive on the truck kept re-engaging while driving the experience was perfect until I returned the truck at 8:42 pm, but was credited as returning it at 10:14 am the following day, an hour after I communicated with customer service and mysteriously received an invoice stating I drove EXACTLY 200 miles to the exact 1/10 of a mile, which brought my rental to over $400. For that I am upset!

Misty B.
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I was Skeptical because I read so many bad reviews about haul overall, BUT I can assure you that I had fantastic customer service from start to finish, absolutely clean uhaul truck, no hidden or surprises fees, fast, easy, service. I will absolutely use Uhaul at 964 S La Brea in Inglewood, Ca again. Every single employee was so friendly and professional! 5 STATRs PLUS!!!

Rayven N.
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Great customer service!

Steven S.
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Customer did not leave a comment.

Robert A.
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This facility charged me twice for this booking

Ernestine B.
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Customer did not leave a comment.

JAMES W.
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Leave a tool out to help remove your large heavy trailers from the trailer hitch when your office closes. Two old men cannot remove the trailer from their SUV without help.

Uchenna N.
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Availability of vehicles

Ruby K.
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Customer did not leave a comment.

Jose C.
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Aubrey T.
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Patrick D.
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At this time , no comments.

Kelley H.
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Easy!!! Super efficient and friendly. Van was clean, ran well & ready on time. Drop off process smooth; David was great! Will use again for sure.

daphne W.
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Customer did not leave a comment.

Kehinde K.
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LaShawn P.
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Abdolreza H.
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Willie I.
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angelique S.
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Better customer service and make sure the requested and reserved equipment is available

Gerald M.
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Have more than one person at the counter. I requested a dolly and wasn't advised that they didn't have any until after I asked for the dolly. The associate at the counter was rude and didn't seem interested in assisting me.

SALVADOR A. | Overall Experience |
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You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Keith T. | Overall Experience |
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I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Constance M. | First Impressions |
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This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

quiana a. | Overall Experience |
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My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

PHYLLIS S. | First Impressions |
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Great Service

Tonya S. | Overall Experience |
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Great staff

james c. | Overall Experience |
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Great

Jaasmin F. | Overall Experience |
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Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

WILLIAM H. | Overall Experience |
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7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Kim G. | Overall Experience |
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The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Waunra B. | Overall Experience |
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Very satisfied

COURTNEY M. | Overall Experience |
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It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

COREY H. | First Impressions |
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I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

HOWARD C. | Overall Experience |
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Had my storage since 2012 and never had a problem. Thanks

Vivek K. | Overall Experience |
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Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Saundra G. | Overall Experience |
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I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Mark K. | Reservation |
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Very helpful and friendly

Edgardo T. | Overall Experience |
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Friendly staff, great place, great experience!

No reviews have been submitted for this location.

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