Customer Reviews for U-Haul Moving & Storage of Inglewood

Rating:

5.0

Young man at reception was kind and polite. Young men at drop off were also very polite. Young lady at front desk was funny af! Great experience overall. Amaing staff

Rating:

5.0

mirrors on the truck were unable to be adjusted. They kept slipping and it was hard for me to use them,

Rating:

4.0

The employees handled the rush of customers in an efficient and impressive manner, and their professionalism during a busy period was appreciated. However, I was very disappointed with the fuel reimbursement. I received the truck with only 1/8 of a tank of gas and was required to return it with at least 1/4 tank. Not only did I meet that requirement, but I returned the truck with more than 3/8 of a tank. Given current gas prices, the $44.10 refund was far too low and did not adequately compensate for the additional fuel I purchased. While the staff provided excellent service, the fuel reimbursement policy in this situation felt unfair and left me frustrated with the overall experience.

Rating:

3.0

There was no gas in the truck and I thought I was going to run out before I got to a gas station.

Rating:

1.0

This location always well. The baldwin hills , and Gardena took my reservations and money. When I arrived and unloaded my 20 truck the lock they said they would remove was a customers space. They had nothing left. I had to reload and look elsewhere. I chose Gardena and Los Angeles. Gardena took money and not storage space avail.. I wasted four days truck rental and the helpers I hired thru uhaul. I ended turning in the truck and renting a ryder truck and moved into extra space they had 2 10 x 30 spaces...

Rating:

5.0

I had to drop after hours…. No idea if it was clean and inviting…

Rating:

5.0

👍

Rating:

4.0

The charges for gasoline were inaccurate. I put gasoline in the truck a few blocks from the location. The gauge was halfway between 5.8 full and 3/4 full. There is no way the gas in the truck was less than 5/8.

Rating:

5.0

Great service! Very helpful! Loved the service!

Rating:

5.0

Nothing Exceptional

Rating:

5.0

The staff are beyond friendly and welcoming. Walked in and felt like family right away. Great team you have here.

Rating:

2.0

They had extra charges on my account

Rating:

5.0

The brakes on the truck may need servicing. They were squeaking a bit.

Rating:

1.0

Employees are rude

Rating:

5.0

Nothing because this location keeps everything in the way of the clients expectations keep up thank you for everything 🙏

Rating:

5.0

None needed.

Rating:

5.0

We got to our destination and after we unloaded the truck we wanted to return it. Tried to start it and it was completely dead. The service man came out and saw that one of the connections to the battery had come off. This unfortunate event put me two hours behind schedule. Some kind of compensation or discount off the rental would be much appreciated.

Rating:

2.0

I had a very frustrating experience at the Inglewood U-Haul location. Upon arrival, I was instructed to complete an online form, but the system repeatedly glitched and would not process the information correctly. We even tried sending the form to my cousin to complete, and he experienced the same technical issues. While this was happening, customers continued to pour into the store, yet the representative did not offer to assist by entering the information manually or completing the process in person. After waiting approximately 40 minutes and repeatedly dealing with the malfunctioning system, I finally had to insist that the representative help complete the process another way. Technology issues can happen, but the lack of assistance and proactive customer service made the situation much more frustrating than it needed to be. Customers should not be left struggling with a malfunctioning system for nearly an hour when staff could help resolve the issue. I had a much better experience the other 2 times I rented from U-Haul. Representatives inputted the information and I was in and out of there both times within 10 minutes. That’s the way it should be.

Rating:

5.0

Excellent staff at pickup! They provided excellent service and very friendly!! Great service at drop off as well. THANKS!!!

Rating:

3.0

Trucks should have a minimum of a quarter tank of gas before leasing it.

Rating:

5.0

Nothing... Yolanda and her Staff are excellent... Thankyou Labrea Arbor Vitae U-Haul!...👍

Rating:

1.0

I am missing items and customer service is not at all being responsive or helpful about it.

Rating:

5.0

I highly refill this U-Haul location in Inglewood California. The workers were so helpful and kind very professional 👏 I am definitely will use it again. 5 stars to you guys . Thanks a lotttt

Rating:

5.0

Easy and smooth fast process.

Rating:

2.0

Not good

Rating:

1.0

The vehicle was dirty and the process to secure a rental was a nightmare. You're trying to make everything electronic and it took forever. It took about 30 minutes to get my vehicle.

Rating:

5.0

I waited about 10 min. From getting in to exiting with the trailer, which is fast compared to other places. When I dropped off the trailer it was about 3 min. Wait time wich was amazingly fast.

Rating:

5.0

Excellent customer service made my return stress free

Rating:

5.0

Check in was great the young man that helped was very patient in getting my phone set up. I liked his calming positive energy.

Rating:

5.0

You are always the. Best for me.

Rating:

3.0

Make hours more available for after hours turning on Sundays and Holidays Offer military and veterans discounts. Make the turning in process less compilated

Rating:

2.0

There where charges for mileage that wasn’t true and I let them know and they did not charge but they had added it and if I didn’t pay attention they would have over charged me . Also the gas obviously I did use some gas, but don’t think it was $12 worth of gas and they double charge on environment fee of three dollars twice. I didn’t see that the second time but I did see it the first time and later on I seen it on the second charge.. watch out for extra charges.

Rating:

5.0

Increase front desk service

Rating:

5.0

Excellent customer service by the lady who works there

Rating:

1.0

Allow customers to check in at the counter, instead of ushering customers to download the app for check in. Telling a customer “it shouldn’t take you that long to check in on your phone, you are young” is unprofessional. When returning equipment there was no sense of urgency to help customers, I waited while U-Haul employees looked and walked right past me. Since this experience I have expressed to friends and family to skip using U-Haul. I rather driver father out to a different establishment to have better customer service.

Rating:

5.0

Picked up a trailer from U-Haul/AutoZoller for a race trip and had a seriously unsafe experience. The provided tire straps were torn and damaged, making them unsafe for properly securing a vehicle. Because of this, I had to purchase my own straps separately just to transport my car safely. This is unacceptable for equipment that’s supposed to be rental-ready and safety-checked. Renting out trailers with compromised tie-down equipment puts customers, vehicles, and others on the road at risk. Very disappointed with the lack of maintenance and safety standards. I would not recommend this location unless they improve their equipment inspection process.

Rating:

5.0

The management and service at this location is excellent.

Rating:

5.0

Great Time With Gerogia An Lady With A Great Time Experience For Her Work Entices Thanks For Time With U-Haul Great !!!!!

Rating:

4.0

It was easy and straightforward no stress easy drop off

Rating:

4.0

Friendly staff.

Rating:

1.0

This is a horrible location. The people here at the Inglewood location are not able to help with invoices. I was incorrectly charged for the fuel and all they said I was to call customer service. I had to call them multiple times. This is the reason why I always take pictures of the mileage before and after as a proof. Can't trust these guys. They rob you of your hard earned money.

Rating:

2.0

Worst ever experience… 1) service at this LAX Uhaul office 2) truck was dirty 3) truck was old or probably shouldn’t be on the road… very OLD GMC model… 4) head lights only one side was working, only knew this when it was dark… I had to stop at Bakersfield to sleep at the hotel, because of the Lights … 5) no A/C at all… of if there was … wasn’t working at al 6) other of the glass rubber was peeling out 7) they didn’t even do a walk through with the truck with me… 8) park next to me was the latest 26foot FORD 550 I think , the normal ones we have nowadays .. And they gave me to drive from LAX to Oakland, in this old defunct truck… I wanna be compensated not paying anymore for this crap of the truck you guys gave me… Got pictures, probably will just do a reevaluation myself and put up on Social Media… I use Uhaul a lot… But this time it’s something new for me…

Rating:

5.0

The Service Employees was very professional and very helpful they did a great job, Keep up the good work

Rating:

5.0

Best of the best

Rating:

5.0

I always come to this location when I need a Uhaul in the LA area.

Rating:

5.0

I have rented trailers from this location several times and it has always been a good experience.

Rating:

5.0

Danny Reyes and his team they’re polite and professional all way they resolve any issue with no problem at all .

Rating:

5.0

Best place in the West.

Rating:

5.0

The customer service was excellent

Rating:

5.0

Very good service

Rating:

2.0

Having trouble with truck stuck on park and starting up

Rating:

4.0

Staff was very helpful and friendly

Rating:

5.0

I got the truck. Fuel was empty. That was an inconvenience. I returned the truck with more than what I started and I see that I was going to get charged 11 bucks for fuel. I hope they don't charge me.

Rating:

4.0

Please ensure your neighborhood dealers have equipment ready especially if they are closed during check out

Rating:

3.0

The staff at the front desk was helpful and accomodating, howefer, the check in process is very difficult as the wifi is not good and the process took long. The person who I cehcked the vehicle in upon return was rude and not accomodating as I had several questions regarding my bill.

Rating:

5.0

It had nothing to do w the truck it was great My problem was hiring lazy ass black men and leaving with the truck half full every day. I still Ned to hire a new team to get this done.

Rating:

1.0

I did not have a reservation and the attendant couldn't be bothered to take my information and get me registered for the rental. I had to do a call in verification with a call center instead of the guy checking out my ID himself. They also had to call another 3rd person which was a difficult thing to orchestrate in real time. I requested a van or regular truck and the guy said that they were not available even though there were 6 vans and one truck in the lot. It was close to closing time so there was no way someone was picking them up that evening. When I told him that I was just picking up a few things and could have the van back that night he straight up looked at me and told me that he doesn't trust me. When I finally got my first truck I got in and found that there was no gas and the light was on. I told the guy that I wasn't going to go driving down the road and run out of gas and he told me that all of them were out of gas so I was going to have to go take a photo of the gas light on to show him even though I had just told him. All in all is was a terrible experience. I have rented several trucks from uhaul and always brought them back in the same condition I took them or better. Between the high price for this rental and the very poor service I think I will be looking elsewhere for rentals going forward.

Rating:

5.0

All was great but the cube truck was not water tight. It rained in the evening and things got wet inside. I let them know.

Rating:

5.0

very friendly, and helpful, thank very much.

Rating:

5.0

Great customer service

Rating:

5.0

We are regulars at this location and we appreciate the manager, Dani and his staff. They take good care of us!

Rating:

5.0

Thanks to Douglas for the professional service you gave us today and always.

Rating:

5.0

Great customer service from general Manager Danny Reyes, he was very helpful giving me several options without pressure. Danny is an asset to your organization and community.

Rating:

5.0

Tyler was the associate who assisted me. He was patient and went above and beyond to fine me a plan that will work for me. Thank you🙂

Rating:

5.0

Overall experience , phenomenal .

Rating:

1.0

I never moved in. Your lock is still on the unit and you have been charging me. I want to cancel the unit

Rating:

5.0

Todo bien

Rating:

5.0

Service is and was just great and well coming great job 👍

Rating:

5.0

Thank you

Rating:

5.0

The service rep was very helpful and very pleasant

Rating:

5.0

La atención fué excelente y amable en todo aspecto

Rating:

5.0

I always have a great experience with the staff!

Rating:

5.0

Very good service and well experienced helpful and friendly staff

Rating:

5.0

I want to give a special thanks to Danny and Yolanda they were very very kind and they went above and beyond to help me. They provide excellent service with a great attitude and empathy for their customes. If it wasn't for them I don't know how I would have made the move today they help me above and beyond and I would always recommend to speak with them when going to U-Haul in Inglewood off of la brea, thank you guys again

Rating:

1.0

The ceiling was falling because the unit next to us was empty and some one got in to my unit couple of time and they rant sack everything and stole valuables I reported it the first time and all I got was (we cannot do nothing ) I fixed and they jump the second time and again the front desk say that it’s out of there hands and there’s nothing they can do it was the worse experience , I really need it to keep renting but I had to move my stuff before some one keeps damaging it and taking what ever they want it

Rating:

5.0

The manager of the facilities was very nice. I forgot his name he may have been in Spanish. very well spoken, very professional.

Rating:

5.0

Georgia manager very nice and fast

Rating:

1.0

my things were stolen out of my storage. I was told that if I didn’t have insurance, there was nothing that your company could do. I’m very disappointed in U-Haul. I will never use his service again for Storage. There’s no compensation for what me and my family has lost. I believe it was inside job. There was too much time invested in opening my boxes and going through my things.. with no help from management only a guilty face.

Rating:

5.0

They worked with me on price, allowed me to move with no issue, communicate well and treated me with respect. Thank you guys

Rating:

1.0

No climate control; No elevator; There's mold in the units, which ruined all of my clothes; and the ceiling was in disrepair.

Rating:

5.0

Thanks alot

Rating:

5.0

It needs a good facelift, and revised rates.

Rating:

5.0

The whole team and Yolanda and Danny were amazing! A very cheerful environment.

Rating:

5.0

Best staff I’ve ever encountered, super loving and welcoming. Made me feel safe and at peace despite my U-Haul getting vandalized. Helped me through the whole process seamlessly

Rating:

2.0

The Lady, in the office, was extremely kind. That's the only reason why I didn't choose "Poor".

Rating:

4.0

none

Rating:

4.0

The staff in the Inglewood California office were very very helpful and nice

Rating:

1.0

Part of the ceiling was missing it had 2-rat traps in my unit I didn’t feel like my belongings were safe I took it because I moved from up north in a one way truck the unit I reserved on Vermont was given away and that was the only unit available and I had to get my things out the truck my place isn’t ready yet but I received a letter that the exterminator was going in once a month bad enough it was upstairs no elevator I had plenty of room in my unit but the way the stairs and the hallway was I couldn’t get my couch r my washer and dryer that’s why I rented a bigger room to make sure everything would fit that didn’t happen so I had to rent a room from someone to store my washer dryer and couch now all my things are together and out of that unit

Rating:

4.0

Fast and professiinal

Rating:

3.0

I used three different storages, as of now only one has been turned in because I no longer need it. My concern with it was the door from the outside was in a broken condition each time however, I was able with the staff's help to enter to get to my storage room.

Rating:

3.0

I appreciate your service!

Rating:

2.0

Prices are way too high for those tiny spaces

Rating:

5.0

The staff was amazing and the facilities were great as well. Left my stuff there for almost 9 years with no problems.

Rating:

5.0

Delroy and his crew took even measure to make sure we were completely satisfied, they’re the best crew in Los Angeles hands down. Thanks

Rating:

5.0

Denny was extremely patient, respectful and professional with me. I truly appreciate that because I am going through some major life issues at this time.

Rating:

1.0

Calvin and Yari (or whatever her name was). She was an older short lady were rude. I came in waited to he helped, Yari stated everyone was on lunch yet they all were sitting around talking about nothing. Calvin did the reservation and had rude tone the entire time as if I was bothering him. Compared to other locations, the customer service needs a big improvement. Also, there’s no where to park when unloading your stuff. They have trucks lined up in front of the doors and leave a one car spot for everyone to unload which is asinine.

Rating:

1.0

The staff was horrible towards me.

Rating:

5.0

The rep she was awesome she helped me in every way and she was a fun person to talk too

Rating:

5.0

I was content with services and will always use the service when necessary.

Rating:

5.0

I know the lights are motion detected. Yet I did not like how they just shut off and I had to stop clearing my storage to get the lights on again. Otherwise it would be good lighting. The female employee that assisted me on this past Sunday everytime I came to Uhaul has been very professional with polite and helpful she is. She has a good attitude. Thank you

Rating:

1.0

Wasted my times access card didnt work I still haven't got my refund.

Rating:

4.0

Some of the staff that works outside are rude and unprofessional towards customers. The staff working behind the counter was extremely helpful, friendly and professional.

Rating:

3.0

Mr. Richard, and Ms. Yolanda The move out day on 9/26/2022 Monday, per you U Haul management Team per phone 📱 conversation move out no later than due date 4:30pm. The storage was clean 11:30am. I am right on you vido cameras 📷. 10/7/2022, That move out date is FRAUD statement. Your staff were all helpful, I will referral all and futher friends to you location. Thks, Roger-slim

Rating:

1.0

I had originally arranged a few weeks in advance. I called to confirm a few days I have the time, the day before and the morning of 3 times. I was told that you Box would be there and ready and I was on a very tight schedule because I had other people helping me. When I arrived, there was no U Box. A woman working there was very rude I was a returning a truck and she wasn't helpful at all and actually started yelling at me and acting out. Because there was no U Box and I had to unload the truck to return Ito return it and get my stuff put away somewhere, I was forced to take the only thing available a 7 by 10 storage unit which costs twice as much as the U Box.. I was told there was nothing else available. I feel like I was hijacked and manipulated into doing this . I contact the owner but he was no help.

Rating:

5.0

Very humble, calm and professional site/facility you guys have. Appreciate all your help and welcoming environment. Thank you!!

Rating:

5.0

Very professional

Rating:

3.0

Need more parking for customers who rent storage units. My only critique

Rating:

5.0

The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!

Rating:

1.0

Didn’t store there due to lack secure units

Rating:

1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Rating:

5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Rating:

4.0

Front female staff is rude

Rating:

2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Rating:

1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Rating:

1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Rating:

5.0

I will recommend to friends anytime

Rating:

2.0

Staff is very inconsistent and don’t listen to the consumers request

Rating:

5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Rating:

5.0

Very clean and secure storage.

Rating:

5.0

Thank You U-Haul!!!

Rating:

3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Rating:

3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Rating:

4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Rating:

3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Rating:

2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Rating:

5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Rating:

1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Rating:

5.0

Great Service

Rating:

4.0

Great staff

Rating:

5.0

Great

Rating:

5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Rating:

4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Rating:

1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Rating:

5.0

Very satisfied

Rating:

4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

Rating:

1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Rating:

5.0

Had my storage since 2012 and never had a problem. Thanks

Rating:

1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Rating:

1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Rating:

5.0

Very helpful and friendly