Customer Reviews for U-Haul Moving & Storage of Inglewood

Rating:

5.0

Friendly and fast. Like you were returning something back to your friend. Definitely would recommend.

Rating:

5.0

Douglas He solved a problem I had at the time of taking out the truck kindly and professionally thank you very much to Douglas

Rating:

5.0

John was great!

Rating:

5.0

Staff is great

Rating:

5.0

All good

Rating:

3.0

Drop off location in Burleson Texas, the app did not allow me to share pics or location upon return; no key drop box; crowded return lot; no personnel

Rating:

5.0

everything was excellent, thank for your help

Rating:

4.0

Simple process. Straight forward. Had what I needed available low gas but that’s ok. It worked didn’t give any problems got the job done and accepted my return despite arriving exactly at closing time.

Rating:

5.0

Excellent speed and customer service Very thankful for educated staff Supplies available and affordable

Rating:

2.0

There was not enough staff available for the customers. My sympathy for the hard working employees. Management should have definitely scheduled more than 1 staff on a Saturday which happened to fall on the 1st of the month. It's quite misleading to send a survey on customer service and have ppl critique the service they receive and not have enough staff on hand to handle the customers adequately. The only salary increases must go to the executives in office, who do not experience customers or believe in customer satisfaction, because they dint experience it daily, sad.

Rating:

5.0

The only thing that might make the experience better would be if the work was free.

Rating:

5.0

Very nice service

Rating:

5.0

no problems returning truck.

Rating:

1.0

Called asking when I would return an equipment that was returned days before.

Rating:

4.0

Awesome quick we was on the same level from the beginning to the end, thank you U-Haul La Brea!!!

Rating:

1.0

The box truck keeps on broke down every time I turn it off.

Rating:

4.0

No on location is because we were outside, all their inventory sitting around. Had to move a trailer for us to get out in our car. Wasn’t a bad experience just cluttered.

Rating:

5.0

From start to finish was impeccable

Rating:

5.0

The staff were friendly and helpful. They were having numerous problems with the computer system but were unrelenting in their desire to satisfy their customers. They figured out a way to get me my reserved trailer despite the computer problems.

Rating:

5.0

Everything was explained very clear,

Rating:

2.0

The location Le Brea, Inglewood was totally fine, excellent customer service - the problem was I reserved a truck for the Santa Monica location and when came to pick it up I was told my truck was no longer available and would have to get one in Inglewood. 1 hr round trip. I had to pay moving guys for waiting an hour. and a 1 hr round trip in the evening. total inconvenience, since my move was in Santa Monica.

Rating:

5.0

The manager and all the employees were very friendly very professional it was a true pleasure to do business with you

Rating:

5.0

Nice Mr g smith

Rating:

5.0

La atención fué excelente y amable en todo aspecto

Rating:

5.0

The only problem with the location for me is that it was way too far from my house. They had reserved us a truck in the Santa Monica location and the day before called us and told us we had to go all the way out to this location. That’s the second time this happened. Otherwise, my experience with Uhaul in general and with the employees has been superb.

Rating:

5.0

All people who work there give you excellent service specially Georgia also you have a bilingual person that it great I’m so happy about the service everyone are 100% excelente customer serviced

Rating:

3.0

Signed up for a Jefferson location pick up in Playa Vista and then was called the day before and told I needed to go into Inglewood to pick truck up and that the reserved location no longer had my truck. Not exactly where I want to be on the weekend. That’s just the beginning. The rental person did not take the lock off the back of the truck and I drove all the way to my place just to figure out when I started to load the truck that there were still a lock on it. I called them and they told me to find a place myself. Obviously I couldn’t find somewhere to pick that lock so I drove back to Inglewood on my dime since I was only allowed 59 miles for the day and then they took the lock off this time. Wasted 20 miles and an extra hour of my time. I called the corporate number to let them know what happened and they told me that they were going to give me 20 miles but offered me no written proof other than you’ve been given 20 miles verbally. So I have no guarantee at all if that was even documented. So clearly, not the best experience.

Rating:

5.0

Georgia Smith has the heart and demeanor to work with customers. I was able to observe how she onboarded/trained a young employee at the reception/cashier desk. She was great, and the young employee is a promising worker! Edward S. was also very kind and respectful. He asked me how my day went and how my experience was with the 15" truck rental. I really liked how he showed empathy towards how I felt, which was tired at the end of the day. Keep up the good work team!!! Carlos Moreno

Rating:

5.0

The staff was friendly, the line was fast, and everything was great.

Rating:

5.0

Floor mats a little slippery the equipment were clean and will maintain

Rating:

3.0

It all went great! ...you have been doing this a very long time, so the kinks have all been worked out.

Rating:

5.0

Best truck that I have ever rented from U-Haul. At last cruise control, steering wheel controls. If only they would add a back up camera.

Rating:

5.0

ALL AGENTS WERE VERY KNOWLEDGEABLE, VERY EFFICIENT, VERY COURTEOUS AND HELPFUL. U-HAUL RATES WERE EXCELLENT.

Rating:

5.0

Thanks

Rating:

5.0

Danny Reyes is very professional and has an excellent customer service. He resolved all issues and have everything ready for customer’s needs. Thank you for your hard and efficient work.

Rating:

5.0

Everything was great

Rating:

5.0

The front desk manager Danny and the customer service agent Ms. Georgia Smith, and the person who checked me out Edward was exceptional. Their professionalism and extra support given to me was second to none. This is a great franchise,

Rating:

2.0

There were two homeless people in the back of my U-Haul when I picked it up

Rating:

5.0

You excellent customer service

Rating:

5.0

Nothing, the entire staff was super friendly and helpful.

Rating:

5.0

The reservation agent very helpful and friendly and agent at the equipment drop off very friendly and was a fast drop off .

Rating:

3.0

The QR code didn't work causing me to take a longer time to check in.

Rating:

1.0

The truck we were given, had severe alignment problems when you hold your hands at 10 and two on the wheel between 11 and one there was a big dead spot in the steering, so it would constantly swerve all over the road and overcorrect itself. It was kind of a white knuckle nightmare experience.

Rating:

5.0

Customer Service at the desk was excellent. Very friendly and helpful. Quick in and out on my way. Very professional and engaging. Thank You.

Rating:

5.0

Ladies at this location were very helpful with fast friendly service.

Rating:

5.0

Stay the same and consistent

Rating:

4.0

Good service with completing appt.

Rating:

5.0

I always have a great experience with the staff!

Rating:

5.0

Very good service and well experienced helpful and friendly staff

Rating:

5.0

I want to give a special thanks to Danny and Yolanda they were very very kind and they went above and beyond to help me. They provide excellent service with a great attitude and empathy for their customes. If it wasn't for them I don't know how I would have made the move today they help me above and beyond and I would always recommend to speak with them when going to U-Haul in Inglewood off of la brea, thank you guys again

Rating:

1.0

The ceiling was falling because the unit next to us was empty and some one got in to my unit couple of time and they rant sack everything and stole valuables I reported it the first time and all I got was (we cannot do nothing ) I fixed and they jump the second time and again the front desk say that it’s out of there hands and there’s nothing they can do it was the worse experience , I really need it to keep renting but I had to move my stuff before some one keeps damaging it and taking what ever they want it

Rating:

5.0

The manager of the facilities was very nice. I forgot his name he may have been in Spanish. very well spoken, very professional.

Rating:

5.0

Georgia manager very nice and fast

Rating:

1.0

my things were stolen out of my storage. I was told that if I didn’t have insurance, there was nothing that your company could do. I’m very disappointed in U-Haul. I will never use his service again for Storage. There’s no compensation for what me and my family has lost. I believe it was inside job. There was too much time invested in opening my boxes and going through my things.. with no help from management only a guilty face.

Rating:

5.0

They worked with me on price, allowed me to move with no issue, communicate well and treated me with respect. Thank you guys

Rating:

1.0

No climate control; No elevator; There's mold in the units, which ruined all of my clothes; and the ceiling was in disrepair.

Rating:

5.0

Thanks alot

Rating:

5.0

It needs a good facelift, and revised rates.

Rating:

5.0

The whole team and Yolanda and Danny were amazing! A very cheerful environment.

Rating:

5.0

Best staff I’ve ever encountered, super loving and welcoming. Made me feel safe and at peace despite my U-Haul getting vandalized. Helped me through the whole process seamlessly

Rating:

2.0

The Lady, in the office, was extremely kind. That's the only reason why I didn't choose "Poor".

Rating:

4.0

none

Rating:

4.0

The staff in the Inglewood California office were very very helpful and nice

Rating:

1.0

Part of the ceiling was missing it had 2-rat traps in my unit I didn’t feel like my belongings were safe I took it because I moved from up north in a one way truck the unit I reserved on Vermont was given away and that was the only unit available and I had to get my things out the truck my place isn’t ready yet but I received a letter that the exterminator was going in once a month bad enough it was upstairs no elevator I had plenty of room in my unit but the way the stairs and the hallway was I couldn’t get my couch r my washer and dryer that’s why I rented a bigger room to make sure everything would fit that didn’t happen so I had to rent a room from someone to store my washer dryer and couch now all my things are together and out of that unit

Rating:

4.0

Fast and professiinal

Rating:

3.0

I used three different storages, as of now only one has been turned in because I no longer need it. My concern with it was the door from the outside was in a broken condition each time however, I was able with the staff's help to enter to get to my storage room.

Rating:

3.0

I appreciate your service!

Rating:

2.0

Prices are way too high for those tiny spaces

Rating:

5.0

The staff was amazing and the facilities were great as well. Left my stuff there for almost 9 years with no problems.

Rating:

5.0

Delroy and his crew took even measure to make sure we were completely satisfied, they’re the best crew in Los Angeles hands down. Thanks

Rating:

5.0

Denny was extremely patient, respectful and professional with me. I truly appreciate that because I am going through some major life issues at this time.

Rating:

1.0

Calvin and Yari (or whatever her name was). She was an older short lady were rude. I came in waited to he helped, Yari stated everyone was on lunch yet they all were sitting around talking about nothing. Calvin did the reservation and had rude tone the entire time as if I was bothering him. Compared to other locations, the customer service needs a big improvement. Also, there’s no where to park when unloading your stuff. They have trucks lined up in front of the doors and leave a one car spot for everyone to unload which is asinine.

Rating:

1.0

The staff was horrible towards me.

Rating:

5.0

The rep she was awesome she helped me in every way and she was a fun person to talk too

Rating:

5.0

I was content with services and will always use the service when necessary.

Rating:

5.0

I know the lights are motion detected. Yet I did not like how they just shut off and I had to stop clearing my storage to get the lights on again. Otherwise it would be good lighting. The female employee that assisted me on this past Sunday everytime I came to Uhaul has been very professional with polite and helpful she is. She has a good attitude. Thank you

Rating:

1.0

Wasted my times access card didnt work I still haven't got my refund.

Rating:

4.0

Some of the staff that works outside are rude and unprofessional towards customers. The staff working behind the counter was extremely helpful, friendly and professional.

Rating:

3.0

Mr. Richard, and Ms. Yolanda The move out day on 9/26/2022 Monday, per you U Haul management Team per phone 📱 conversation move out no later than due date 4:30pm. The storage was clean 11:30am. I am right on you vido cameras 📷. 10/7/2022, That move out date is FRAUD statement. Your staff were all helpful, I will referral all and futher friends to you location. Thks, Roger-slim

Rating:

1.0

I had originally arranged a few weeks in advance. I called to confirm a few days I have the time, the day before and the morning of 3 times. I was told that you Box would be there and ready and I was on a very tight schedule because I had other people helping me. When I arrived, there was no U Box. A woman working there was very rude I was a returning a truck and she wasn't helpful at all and actually started yelling at me and acting out. Because there was no U Box and I had to unload the truck to return Ito return it and get my stuff put away somewhere, I was forced to take the only thing available a 7 by 10 storage unit which costs twice as much as the U Box.. I was told there was nothing else available. I feel like I was hijacked and manipulated into doing this . I contact the owner but he was no help.

Rating:

5.0

Very humble, calm and professional site/facility you guys have. Appreciate all your help and welcoming environment. Thank you!!

Rating:

5.0

Very professional

Rating:

3.0

Need more parking for customers who rent storage units. My only critique

Rating:

5.0

The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!

Rating:

1.0

Didn’t store there due to lack secure units

Rating:

1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Rating:

5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Rating:

4.0

Front female staff is rude

Rating:

2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Rating:

1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Rating:

1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Rating:

5.0

I will recommend to friends anytime

Rating:

2.0

Staff is very inconsistent and don’t listen to the consumers request

Rating:

5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Rating:

5.0

Very clean and secure storage.

Rating:

5.0

Thank You U-Haul!!!

Rating:

3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Rating:

3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Rating:

4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Rating:

3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Rating:

2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Rating:

5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Rating:

1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Rating:

5.0

Great Service

Rating:

4.0

Great staff

Rating:

5.0

Great

Rating:

5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Rating:

4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Rating:

1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Rating:

5.0

Very satisfied

Rating:

4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

Rating:

1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Rating:

5.0

Had my storage since 2012 and never had a problem. Thanks

Rating:

1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Rating:

1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Rating:

5.0

Very helpful and friendly