Customer Reviews for U-Haul Moving & Storage of Inglewood

6,641 reviews

964 S La Brea   Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

(310) 671-9001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 671-9001

964 S La Brea
Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Levon W. 
Rating:
5.0

Customer did not leave a comment.

marshall J. 
Rating:
5.0

great experience Ricardo was fabulous would definitely come back.

Edward R. 
Rating:
3.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Jocelin R. 
Rating:
5.0

Customer did not leave a comment.

samuel V. 
Rating:
5.0

Very helpful

Martha Y. 
Rating:
3.0

Customer service

Steven H. 
Rating:
5.0

Lowere your prices😊

Reuben B. 
Rating:
5.0

yes

Julio M. 
Rating:
3.0

Explain terms and conditions thoroughly.

Celia R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR D. 
Rating:
5.0

Nothing, you were great.

Thea G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

maria C. 
Rating:
5.0

This location provided world class service. However I first booked a van at one of your mom and pop associates. When I arrived at the location to pick up the van I was informed the location had no vans. Just wish I could have been notified of this earlier. I then rescheduled a van thru u-haul at another mom and pop associate. When I arrived at that location I was informed that the person who handled the uhauls would not be in until after 4:pm. That day was ruined. Finally when I called u-haul to schedule for a third time I requested to be sent to a corporate store. Everything worked out well there.

Abraham W. 
Rating:
4.0

I felt every bump the road had. The truck bounced so hard it felt like a jackhammer. My entire body was aching, it was an extreme ride. There was also now way to charge my phone, the newer phone doesn't use an USB - the cord has two "C" adapter's.

BRIANA B. 
Rating:
5.0

Unfortunately, I didn't feel safe dropping off at night due to homeless people occupying the back of almost every truck until the location opens the next morning. I can't blame Uhaul for that; I blame the city of Los Angeles and all the other states for putting their homeless population on buses to send them here.

Gayla B. 
Rating:
5.0

Workers were friendly and helpful.

Evan G. 
Rating:
5.0

Edgar was very helpful.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Great service from counter staff and staff responsible for providing and returning equipment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Angela Adela S. 
Rating:
5.0

Customer did not leave a comment.

arelly B. 
Rating:
1.0

Customer did not leave a comment.

Markeisha M. 
Rating:
5.0

Great service

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
2.0

Upon returning the equipment, I found out two days later that they did not check in my trailer that I rented. The associate promptly unhooked and stored it away however when I asked him if he needed assistance, he said no very rudely, and walked away to the next customer (there was a line waiting to return equipment.) We were stuck in the lot for almost 30 minutes waiting to exit as trucks weren't being moved once checked back in, and I was the only personal vehicle in the line (since I rented a trailer.) Once finally out of the lot, I found out the next day my credit card was charged again for another day of rental. I called and was sent to customer service where the wait time was 30-40 minutes. I decided to wait until the end of the weekend. I then called the next day again (now Sunday) as ANOTHER day was charged to my card. I called the location and was told that it was “pending” and it would be taken care of. I explained I returned the equipment on time, and the agent told me it would be fixed. The next day, now Monday, I had another charge on my card. I called again and she said that the equipment was never checked in and I was billed for 5 days instead of 3 as I should have been. I was also billed a “convenience fee” of $20 for after hours check in. She was able to reverse and refund the charges but the entire return experience was the worst I have ever had of any rental company. Poor customer service at the time of drop off, poor inventory/equipment management, and needless to say it should not take the customer 3 attempts of following up to get the charges finalized and reconciled. I will never rent from this location again.

Cory S. 
Rating:
2.0

made reservation and said someone else would pick it up. gave his name and his phone. they never told me it would go on their cc. also charged him more than what they told me i extended the time allowed to 20 hours and told them he would drop after hours. never did they tell me i'd be charged $20 called to get refund of $20 and got 3 different t stories and was on hold 35 mins.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

nicole T. 
Rating:
3.0

The truck broke down outside of Albuquerque, NM. Almost caused my Uncle who was driving the truck to crash twice. Had to leave the truck in New Mexico for 2 days. It was a nightmare!

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
4.0

Customer did not leave a comment.

KATRYNA H. 
Rating:
5.0

Customer did not leave a comment.

Khadija G. 
Rating:
5.0

Customer did not leave a comment.

LeShan B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Process was Great!

Pamela C. 
Rating:
5.0

Everyone did an excellent job. Thank you.

Kenton Y. 
Rating:
5.0

Ok

JOSE V. 
Rating:
1.0

The contract stated that there was 3/8 tank of fuel. In reality, it 1/4 only. The employees did not take the time to show how things work in the truck, including back gate, the hand break, etc. Five minutes into driving, the "service stabilitrak" light came on. The engine started losing power while i was on the freeway. I had to pull over, and this situation kept repeating. When I went to return the truck, the customer service agent told me that "I was giving a link via text message to make sure everything is ok in the truck before pulling away ". So I was to blame for a truck was poorly maintained, had no properly working shocks, with an engine losing power. It was simply my fault. This is my first time renting from this location, and I do not think that they perform proper maintenance on their trucks. I will NEVER, EVER rent from this location again. Poor customer service, unsafe trucks, a real disaster. Recommendation: do as other rentals do: perform a check of the truck WITH the clients, and assist them in knowing how things work in those trucks. Also, perform a maintained on your trucks and refrain from renting out unsafe trucks. It's not just about the money: it's about people's safety. Things could have gone really wrong in the 405 freeway...

MARY N. 
Rating:
4.0

Customer did not leave a comment.

Rashon K. 
Rating:
5.0

Customer did not leave a comment.

Olgalivia M. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B. 
Rating:
5.0

I had an excellent service

Jason B. 
Rating:
5.0

Truck was dirty, that unit also had people who smoked cigarettes in it before me & as I do not or will not ever smoke as I have lost loved ones to cancer. When it was returned before me they should have know that it was smoked in & taken the appropriate action to have that car cleaned & sanitized.

Adam M. 
Rating:
5.0

Easy pickup. Easy drop off. Thank you.

Thelma A. 
Rating:
5.0

I had a balance from 2009 that prevented me from getting the truck initially. The customer service representative was patient, polite, and provided me with the phone number to correct it. I was able to quickly make the payment and get a truck. I appreciate the services provided by Uhaul.

PAMELA M. 
Rating:
5.0

Great service thanks

CARLOS A. 
Rating:
3.0

Wash the windshields when the vehicles are returned...

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Jasmine L. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Good overall experience 👍

Anita K. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Alonso V. 
Rating:
5.0

Don't let the GPS tell you this address is on Olympic/LaBrea. I went all the way and end up being a date late on the return.

Shelitria D. 
Rating:
3.0

Customer did not leave a comment.

Lindamarie D. 
Rating:
4.0

The employees were very friendly and helpful, most of all very professional and made my rental experience with uhaul a great one.

Darren D. 
Rating:
5.0

Customer did not leave a comment.

Roston T. 
Rating:
5.0

Every one is doing a great job due to the fact that your short staffed.

STEVIE F. 
Rating:
5.0

Just operating as you do, service was great

Dorian F. 
Rating:
5.0

This location, 960 S Labrea, Inglewood, CA, has a very helpful and friendly staff. I really like the whole team there. Good job Ricardo!

CALVIN P. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
3.0

Customer did not leave a comment.

SIRIPORN D. 
Rating:
1.0

More workers. It took so long just to get to a worker.

RURI V. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
4.0

Allow them to drop off anywhere

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Perfec

Agustin R. 
Rating:
5.0

Employees were very nice and helpful. Loved it.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Barrett K. 
Rating:
5.0

Excellent customer service.

Alberto R. 
Rating:
3.0

Next time when a customer asks for a specific size, have that available or notify them via email/phone to tell them there truck size has been changed. To give a customer a truck 2 or 3 sizes bigger than their request not only makes it difficult for them to drive but it also throws off how the furniture will be positioned in the truck. My other complaints are more towards the app and website (horrible) and the pricing system.

Brandon W. 
Rating:
2.0

Customer service returning was horrible. They didn't have the accurate gas mileage down and tried to charge me for gas that wasn't in the truck before I picked it up. Luckily I took a picture of the dashboard before I took off and was able to show them what it was and I had actually put more gas in then there was when I left the lot. I was told I would get a discount for returning the truck with more gas but when I went in to check out a rep named Ashlee told me that I couldn't get it because I didn't do a virtual checkout which I was never told to do upon leaving. No one tried to accommodate me and the rep was rude and short with me. Worst experience and would never recommend,

Jasmine M. 
Rating:
1.0

When I got to the place to drop my truck off there was transience all in the parking lot sitting in the back of the truck smoking and drinking I left a mattress in there didn't know it was in the back and I was charged $106 for them taking it out and all they had to do was call me and I could have came and got it

David S. 
Rating:
5.0

Customer did not leave a comment.

Teri M. 
Rating:
5.0

Customer did not leave a comment.

Luel W. 
Rating:
4.0

Customer did not leave a comment.

Esteban P. 
Rating:
5.0

Customer did not leave a comment.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

patty c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Very helpful staff

Adrian I. 
Rating:
5.0

Customer did not leave a comment.

Mustafa A. 
Rating:
5.0

The directions on Google Maps are very confusing because there are two different locations called 964 S La Brea. This is not the fault of U Haul but the listing on Google Maps even lists U Haul as being at the wrong location as well as the correct one. One thing that could help would be that in the text message sent confirming the address, the city and zip code should be included and not just the street name.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Customer did not leave a comment.

Rosa R. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTO I. 
Rating:
5.0

Nothing. This location is quick an efficient. Excellent service and polite people.

Jose H. 
Rating:
4.0

Customer did not leave a comment.

Mike Z. 
Rating:
1.0

Didn’t store there due to lack secure units

Todd P.  |  Overall Experience 
Rating:
1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Todd P.  |  First Impressions 
Rating:
2.0

The owner blamed hail for making a reservation that they couldn't honor. Instead of helping they tried to put me in a unit, storage, that was in no way secure. Plywood walls, plywood door and chicken wire for a ceiling. Said that it was common. ?????

Todd P. 
Rating:
1.0

Car was dirty, USB outlet was broken (inconsistent charging), and there was a tow hitch we couldn't remove because we didn't have a key to it. Ended up not even able to tow the trailer that we rented the truck for because of this. Wasted our time and money.

Roy A. 
Rating:
1.0

We had multiple encounters with this branch as well as customer service on the 800 line. We made it VERY clear that we needed a vehicle to tow our 6000# trailer to Portland, OR from Inglewood, CA, a distance of 1000 miles. We were informed that there were no vehicles available for a one way rental on Friday 3/18. After another call to CS we were told that a 10' box truck would work. I told the agent that we needed a vehicle with a receiver hitch and assured that the 10' had one when in fact, it does not. After yet another trip to Inglewood, we ended up renting the pickup with the knowledge of having to drive it back the 1000 miles from Portland to Inglewood. The contract was listed at a mileage rate of .89 per mile. We asked if there was an available discount in that we were looking at racking up 2000 miles. We were told by the agent at Inglewood that there was not discount. As we drove, we found that there were in fact weekly and monthly rates available but extremely frustrated that neither the 800 CS agent or the branch agents had any knowledge of these options, or at least, never spoke of any to us. Upon returning the truck was the first time anyone acknowledged that there were other programs that would lower our cost. I suggest that further training be implemented for all of your agents to better serve future customers.

magaret N. 
Rating:
5.0

Excellent service

Raul L. 
Rating:
3.0

Customer did not leave a comment.

Elvis C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

THANK You U haul FAMILY.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Renee T.  |  First Impressions 
Rating:
5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Sal B.  |  Overall Experience 
Rating:
4.0

Front female staff is rude

Anna G.  |  Overall Experience 
Rating:
2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Ziporah P.  |  First Impressions 
Rating:
1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Tangela B.  |  First Impressions 
Rating:
1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Chad M.  |  Overall Experience 
Rating:
5.0

I will recommend to friends anytime

Frank s.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Haseeb A.  |  First Impressions 
Rating:
2.0

Staff is very inconsistent and don’t listen to the consumers request

CHEDREA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latee J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE RAY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy P.  |  First Impressions 
Rating:
5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Vernon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherizar F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

cynthis b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shemeka w.  |  First Impressions 
Rating:
5.0

Very clean and secure storage.

Nazanin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verushka E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica B.  |  Overall Experience 
Rating:
5.0

Thank You U-Haul!!!

Devone S.  |  Overall Experience 
Rating:
3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Lou H.  |  Overall Experience 
Rating:
3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Lou H.  |  First Impressions 
Rating:
4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Thomas T.  |  Overall Experience 
Rating:
3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

SALVADOR A.  |  Overall Experience 
Rating:
2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Keith T.  |  Overall Experience 
Rating:
5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Constance M.  |  First Impressions 
Rating:
1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

quiana a.  |  Overall Experience 
Rating:
5.0

Great Service

PHYLLIS S.  |  First Impressions 
Rating:
4.0

Great staff

Tonya S.  |  Overall Experience 
Rating:
5.0

Great

james c.  |  Overall Experience 
Rating:
5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Jaasmin F.  |  Overall Experience 
Rating:
4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

WILLIAM H.  |  Overall Experience 
Rating:
1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Kim G.  |  Overall Experience 
Rating:
5.0

Very satisfied

Waunra B.  |  Overall Experience 
Rating:
4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

COURTNEY M.  |  Overall Experience 
Rating:
1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

COREY H.  |  First Impressions 
Rating:
5.0

Had my storage since 2012 and never had a problem. Thanks

HOWARD C.  |  Overall Experience 
Rating:
1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Vivek K.  |  Overall Experience 
Rating:
1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Saundra G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Mark K.  |  Reservation 
Rating:
5.0

Friendly staff, great place, great experience!

Edgardo T.  |  Overall Experience 
No reviews have been submitted for this location.

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