Great ServiceMark B.
Customer Reviews for U-Haul Moving & Storage of Inkster
Inkster, MI 48141
(@ Middlebelt Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app was not working well yesterday. Took two attempts to both pick up the truck and return it. Both times I got to the last step of the process and it kicked me back to the beginning and I had to do everything over again.CHRISTINE LYNN B.
Great service in all departments!! Always answered all my question/ consents... would definitely use U HUAL again!! Thank you!!!SHERRY MARIE G.
Customer did not leave a comment.PETER THOMAS C.
The young man who hooked up my trailer and checked me out was top notchRONALD C.
Everything was exceptionalDAIRRUS MCCORD J.
Excellent customer serviceAPRIL LYNN V.
The truck that we rented has some maintenance issues. Worn shocks and windshield wipers. Made it somewhat difficult to drive out of state.ROBINA W.
Customer did not leave a comment.TROYALAN G.
Staff was awesome, equipment was clean.MARK ALLAN W.
Customer did not leave a comment.ELIZABETH CLAUDI S.
Customer did not leave a comment.WALID M N.
Customer did not leave a comment.LYNNETTE ANN J.
Fast and friendly service and easy pickup for the pickup truck I used for a couple hours . Easy return process , just pull up to returns and worker will meet you inside . Fast and friendly as well . Great rental to move a bigger item !PAMELA ANN S.
Girl should not be so pushy...Kindness goes a long way..DEBBIE K.
I appreciate the help from the staff was excellent.Gina T. | First Impressions
I appreciate the staff and their customer service and support.GINA T.
Customer did not leave a comment.Cassell C. | Overall Experience
Customer did not leave a comment.Rebecca G.
Customer did not leave a comment.MICHAEL DENNIS C.
It has been a long time since I had to rent a trailer. I ordered the wrong size and when I went in to see if I can change it, the manager was more than accommodating. I am very impressed with the set up the place didn't realize Uhall was so extensive. I would definitely recommend this place to all my friends and family.Deborah A.
This is my 2nd time using uhaul in a month ar 2 different locations. I have done many transactions with the inkster location and have had excellent service. The westland location needs training in consumer service. The management is in great need of training. I work for client relations for one of the biggest mortgage lenders and I would have been terminated if I acted the way she did and she is Management!!! The treatment from the inkster manager was amazing and so perfessional and friendly.ðŸ™‚ðŸ™‚ðŸ™‚DOLORES MARIE M.
Customer did not leave a comment.KATHEY ERIN T.
Customer service was great!Charles H.
So busy, needs more help but did know what they were doing.WILLIAM JOSEPH M.
Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys tooMerry s. | Overall Experience
The engine light was on. That creates anxiety when you're already driving an unfamiliar vehicle. Otherwise, staff was friendly and helpful.LYDIA MARIE R.
They claim it is worry free to rent your U-Haul vehicle online. I would highly advise against this. While it was fairly easy to do so, they skip past all the fine print where they charge you unnecessary fees and don't explain the limits of the insurance if you purchase it. I was involved in an accident on the highway with a U-Haul truck I rented from here. Upon arrival, the man that 'checked' the truck started to harass me, and kept telling me I was going to have to pay to get it fixed even after I explained to him that I had purchased the insurance and that the accident wasn't my fault. He then sent me inside to speak with a manager who he proceeded to tell that I was SPEEDING on the highway and that it was my fault! I NEVER mentioned ANYTHING to him about speeding but the manager wouldn't listen and also proceeded to blame the accident on me. My advice: DO NOT RENT a U-Haul from this location (or any location for that matter)! They were completely unsympathetic that I was involved in an accident and refused to listen to me and made assumptions about what happened, even though I told them I had a police report to prove what happened. They also tried to void the insurance to make me pay for all the damages! The insurance is a scam and doesn't actually cover anything. Save yourself money and peace of mind, rent a vehicle from a different company.Kenneth G.
Good people working there..BRIAN LEE H.
The truck windows were so dirty could not see out them. Even trying to clean them had a hard timeTRACY MARIE L.
Customer did not leave a comment.JEFFREY ALAN N.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.WILLIAM STANLEY B.
Customer did not leave a comment.Ann P. | Online Move In
Customer did not leave a comment.DANIEL MARK D.
Customer did not leave a comment.TONY LEE B.
Staff is professional and pleasant.Debra D.
The website kept crashing and I had problems all time I was on hold for like 45 minutes TwiceMohamad F.
Customer did not leave a comment.MATHIAS ANTHONY B.
Everything is greatKEVIN BERNARD G.
Customer did not leave a comment.JOHN WESLEY S.
Customer did not leave a comment.Chantal F.
Customer did not leave a comment.BOBBY VINCIENT J.
Customer did not leave a comment.MICHAELA C.
The vehicle condition was ok, however, the smoke odor inside was unbearable. Instead of texting about the existing vehicle condition, a representative can inspect with the customer before vehicle handover. Overall, the process was fairly smooth and the charges were reasonable.KARTHIKEYAN R.
Entering the store is very confusing, need more directional signs, ie. parking for initial visit, where to park for pick up & returns. Too few existing signs & the are not correct or followed. This not only creates confusion, but is a serious safety problem, for customers & employees.ERASMO ANTHONY I.
Customer did not leave a comment.BRANDON L.
Grace periods should be allowed when renting trucks from Uhaul. Sometimes, unexpected events happen that doesn't allow for trucks to be returned in the window of time given when the truck is rented. My first reservation indicated "the day" but when that reservation needed to be modified and changed to another date the reservation was specifically entered as hours. Due to unexpected events, construction for one, I wasn't able to return the truck before the store closed but I don't think it's fair that the costs more than doubled due to the time the truck was returned. I feel, as long as the truck is returned within 12 hours of the rental, costs should not double. I believe there should be additional costs just not as much as what's being charged, especially with extra precautions taken due to Covid-19. Thank you!DEIDRA LYNN D.
Everything was ready to go when I got there and it was a quick easy process to drop off, even though they were very busy.DAVID MICHAEL G.
Your ambassadors need to offer safe trip to customers,not just roadside assistancePENNY ALMA A.
Customer did not leave a comment.ANDREWGLEN H.
Customer did not leave a comment.RACHAEL K.
The gentleman and young lady at the location where kind. The one young man even took time to walk me to my storage unit and asked if it was the right size. Once I informed him the band was too small; he exchange key for the new unit and brought it to me. Very professional at this location!Karen K.
Give Kadie a raise please, Shannon - Nino <3 <3ANTONINO JAVIER M.
Replace employees that are rude to customers and go back to a more streamlined check-in that doesn't require using phones to upload photos and verify information. The links wouldn't work on my phone so the lady behind the counter was rude, blamed me, and would never look at me.ANDREW MARTIN K.
Not a very good rating due to the fact that information regarding the return of the equipment was not entered into the system and I received a call 70 days later stating the equipment was not returned. This was disheartening; especially, since I have paperwork from the "above location" stating the tow dolly "was returned".Rosa G.
Customer did not leave a comment.LATYRA ANGINETTE J.
The lady that helped me when I wentWent to pick up the truck was very informative helpful and made the the process very seamless and she also took care of me when I brought the panel truck back it was a pleasureBEVERLY JEAN R.
Customer did not leave a comment.ADDISON PAIGE-SI O.
The staff was very helpfulJames O.
The lady working the counter, her name tag said "owner" on it, was very rude and snippy.Kenneth N.
We had a pleasant experience. Nice people working here.BRIAN JOHN M.
My experience was very pleasure and the process was simple. We needed a van on short notice and we were taken care of without a reservation. Thumbs up!!!EDITH INEZ H.
I would never use the U-Haul on Michigan Avenue in Inkster ever again I'd rather not use a U-Haul company ever can use that store ever againKENNETH JAMES S.
Customer service is great, employees are courteous the manager Shannon is great!DWIGHT B.
GreatHASSAN MOUHIEDDI S.
Your lot is not well lit and has significant potholes. I was very displeased to clip a large one while pulling the truck in to return it after hours.JUSTIN H.
Customer did not leave a comment.Nicholas B.
The only issue that we had was not being able to adjust the side mirrors. This seems like a hazard issue in my opinion because you can turn or rotate the mirrors and everyone is not the same height.CHARLES A.
Customer did not leave a comment.JEFFREY DONALD P.
Customer did not leave a comment.BRIAN LEE B.
Customer did not leave a comment.SCOTT LEE L.
There were hidden fees that I didn't know about prior to arriving that day. The rental fee for instance was never included in online estimates.Nicole B.
Make sure you don't fall from where you are nowGARRY ELISHA P.
Customer did not leave a comment.Danielle R.
Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.MOHAMED M. | Overall Experience
Rude employee acts as she is better than me. She had a racist black attitude. Acted as she was better than meMUSTAPHA MOHAMMA H.
Customer did not leave a comment.JORGE MARIO P.
We are long time customers of Inkster U-haul. All staff are excellent always.JOHN JOSEPH D.
Customer did not leave a comment.NICHOLAS PAUL S.
Nothing every thing was goodDONALD PATRICK L.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.MICHAEL ANTONIO C.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.DESHAUNDRE LATEE W.
Customer did not leave a comment.JEANNETTE M.
Make sure that the supplementary items paid for (dollies, etc.) are supplied on the truck.Jarahn T.
I was charged for gas when I put gas in the truck. I drove 8 miles so I put one gallon in the truck. The needle was where it was when I picked it up. Then a 30 dollar charge on top of 3 gallons of gas. I can't afford that. That is ridiculous! Then I try to call customer service I cant get through. Im very upset I was charged this charge and I want it removed from my card.RANDYAARON B.
This received poor but not because of the location per se - it is because Uhaul doesn't update their records and this location DOESN'T ACCEPT RETURNS OF TRAILERS! In fact, no place in Plymouth/Canton area does!!!! Having that on the website would be helpful!Jonathan W.
In looking to move my daughter from MI to ON, we investigated the option of a trailer behind a 2012 Ford Fiesta . The initial call to UHaul said there would be non issues. We paid over $300 to have a hitch installed. After reading and talking with the inkster UHaul, the truck seemed to be the better and safer option. It would be good to advise people on a long journey not to tow a trailer behind such a small car.MABELELIZABETH D.
Service great ,but van had dents and scratches all over prior to use but service was greatKERRI SUE W.
Customer did not leave a comment.FREDERIC DENIS-M D.
No truck was availableMichael F.
Wait time to long.GUY EUGENE F.
The van was clean and ready for my appointed time and the staff was courteous . I have no complaints.Kristine B.
Simple and easy!! I'll be back everytime!Christopher N.
The man was rude and he even yelled at me.DAVID ALLEN L.
Customer did not leave a comment.KELLY ANITA K.
Customer did not leave a comment.Amin A.
Customer did not leave a comment.MARITA MICHELLE E.
Good priceCHARLOTTE L.
Shannon rocks!Aaron M.
Everyone was very friendly and renting was super easy!LISA ROSE S.
My original request was not what I received. I did not notice on the electronic checkin, that the size of the trailer was not what I requested. I was able to use the trailer anyway and the staff were very courteous and helpful in hooking up the trailer.James B.
When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.JOHN S. | First Impressions
Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!David O. | Overall Experience
Customer did not leave a comment.SHAWNISE ELAINE B. | First Impressions
I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!JENAFIR K. | Overall Experience
The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.Carolyn W. | First Impressions
Thank you ! I had a good experience with this location! Good service and nice helpful staff .Pamela N. | Overall Experience
Customer did not leave a comment.Robert M. | Overall Experience
I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.RONADA CAMILLE J. | Overall Experience
Staff was always enjoyable and helpfulThomas M. | Overall Experience
Customer did not leave a comment.Anthony H. | First Impressions
Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and galsFelicia P. | Overall Experience
Customer did not leave a comment.Sofia E. | First Impressions
U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.Sean J. | Overall Experience
Customer did not leave a comment.Eleanor W. | Overall Experience
Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn’t her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.Iyantta h. | First Impressions
Customer did not leave a comment.Grace R. | First Impressions
Good, convenient location. Friendly and knowledgeable team.kathy p. | First Impressions
Customer did not leave a comment.amanda m. | Overall Experience
Excellent Job From The Whole Team ,That I Enter Acted With.Darren D. | Overall Experience
Customer did not leave a comment.serena j. | Overall Experience
Storage space just a little to small height wise.PRESTON P. | Overall Experience
Customer did not leave a comment.Amy E. | Overall Experience
Customer did not leave a comment.MR. LYNN D. | Overall Experience
U-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.VINCENT C. | Overall Experience
Customer did not leave a comment.Shonta M. | Overall Experience
Great customer service!cherise f. | First Impressions
Great customer service, will take care of every need with a smile.Janelle W. | Overall Experience
Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.Rebeccamargaret S. | First Impressions
Customer did not leave a comment.crystal m. | Overall Experience
Customer did not leave a comment.Christina D. | First Impressions
Very easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.Lashawna M. | Overall Experience
The Manager Shannon was a great help.Vonda V. | Overall Experience
our first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to allrobert w. | Overall Experience
first time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..robert w. | First Impressions
Clean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williamsjeanette w. | Overall Experience
Staff was helpful and nice.Tasha G. | Overall Experience
I won't go into the overpriced facility. I was there far too long....and spent $5600.00 while there. There were other issues, but it is what it is.JOSEPH T. | Overall Experience
My storage stay was goodKANDETTE W. | Overall Experience
Great customer service!Keiona G. | Overall Experience
Service manager was very helpful and courteous.reka d. | First Impressions
On the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.Trisha J. | First Impressions
This Uhaul facility is great. Never had any problems.Ahzhineke H. | Overall Experience
This facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.Shirley S. | Overall Experience
See reply letterConnie S. | Overall Experience
Wait time was a bit longjohn g. | First Impressions
Smooth experienceMichael B. | Overall Experience
Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!Linda S. | Overall Experience
I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I’ve done business for many year with U-haul . The manager and staff of Inkster has insured my return .CONNIE L. | Overall Experience
Employees are very nice and helpfulConnie S. | First Impressions
Management and staff are not properly trained to handle issues. They do not tear customers with respect.JOHN S. | Overall Experience
Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting moTraycee J. | First Impressions
A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.KENNETH J. | First Impressions
My unit flooded and I’m awaiting my insurance adjustment voucher. So sad and inconvenienced. I’m very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!YOLONDA C. | Overall Experience
I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...Lakisha W. | Overall Experience
Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.gray w. | First Impressions
Thank you for your good and friendly and helpful serviceKatherine S. | Overall Experience
Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!Janelle W. | First Impressions
I had a problem with having to pay after office closed...No 24hr. access was a real problem for mepamela l. | Overall Experience
We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!SHARON C. | Overall Experience
Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.Shaina J. | Overall Experience
They are fair with everything they are curious to everyoneYOLANDA R. | Overall Experience
Thank you guys so much for everything. You guys are wonderful. Can’t wait to be a customer in the future with you guys as well whenever it is needed.mercedes m. | Overall Experience
Very satisfyingTHOMAS M. | Overall Experience
Excellent Servicecharsetta w. | Overall Experience
My move went smoothly and would use a Ubox again.Diane t. | Overall Experience
Drive inside to storage units should be longer to access than 7:00p.m.Micheal M. | Overall Experience
Very helpful!FELICIA p. | Overall Experience
Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.DAMUS V. | Reservation
Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!nicholas h. | Reservation
Beautiful staffJOANNE T. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!