Customer Reviews for U-Haul Moving & Storage of Inkster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Inkster

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Andrea H. on

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The U-haul Representatives were very informative and accommodating. The upgraded the size of my truck because the request size truck was not available,.

Randy G. on

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Denise F. on

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Gary Q. on

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John H. on

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The staff was very helpful, polite and knowledgeable.

MICHAEL R. on

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Joe M. on

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Explain how 247 drop off works when you pick up truck.

robin l. on

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Very dirty. Needed oil change. Not very friendly

Aarondarrell P. on

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Randy P. on

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amber h. on

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Gas mileage at other locations are .69 here they are .99

Joseph C. on

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Great Hard working, helpful U-Haul crew

Dionte D. on

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Looking for a way to get a lower rate so I can do this biweekly

Shirleyann B. on

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he staff were very friendly and helpful. The truck was clean and easy to drive. The only drawback is that the step up into the truck is a little high for someone who is short in stature.

Kenneth S. on

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Very upset that I had to travel further to a different destination when I was suppose to pick up in Westland clearly cost me more

Patrick S. on

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I would hope that if we reserve equipment in the future, it will actually be at the location we rented it at. We had to go to Inkster (30 miles one way out of our way) in order to get the equipment that we had reserved at the location in Ypsilanti. The truck was not clean, had someone's leftover frozen dinner on the passenger floor. I will have a hard time recommending uhaul to a friend.

Donald S. on

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Jennifer T. on

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michael w. on

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I brought my rental back the same night I rented it . On returning it I stopped at the gas station across the street and just east of the u-haul location. when I received the bill their was a 15.00 fuel charge. explain that.

Tim M. on

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Fast and easy check in and drop off

Jelani S. on

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Mohammed M. on

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Excellent service

Abbas A. on

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RICHARD A. on

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JOSEPH M. on

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Joanne M. on

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Alexander B. on

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Andrew S. on

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Joseph C. on

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Great truck and great employees

Jerome R. on

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anthony t. on

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Had some issues with the credit card machine.

Sheila N. on

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Keep being friendly and professional

Dwight B. on

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Provide coupons especially for repeat customers!

Dorwood B. on

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Not applicable as the truck broke down. They did call to inquire about when I would drop off the truck. Not sure why U-Haul did not communicate about the break down.

James B. on

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Donald Q. on

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rosemary w. on

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Joseph M. on

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The GM of the facility took care of me. She was courteous, efficient and impressive. I immediately liked her. Wish I remembered her name.

LaTonya B. on

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Robert S. on

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Every employee we dealt with was extremely friendly and helpful. 5 star!

Gerry G. on

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nick c. on

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Craig b. on

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Fix pot holes in drive and parking lot.

PAT B. on

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Scott M. on

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Darren H. on

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The entire time the floor of the passenger seat was extremely hot! I could not rest my feet on the floor the whole 12 hours of the travel!!! When I called customer service all they said is if it smokes call us! What kind of company is that?!!!

john g. on

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Wait time was a bit long

Thomas G. on

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LATICIA N. on

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Matt was great. on the move mover

MAJED M. on

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I came in to rent a truck to use for an 85 inch TV. I wasn't sure what to rent so I walked up to the counter and was greeted by Shannon Lee. She was very friendly and knowledgeable! She found me the truck that was the perfect fit and saved me a few dollars in the process. Great service from start to finish!

Blair P. on

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Eric E. on

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Joe C. on

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Great experience. Great truck. Great helpful crew working there. Thanks!

Joe C. on

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All went as planed, great truck, great service.Thanks!

Oumtazi M. on

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Teela T. on

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Trailer was littered with grass and dirt. they set up my pick to only be scheduled for a few hours though it was supposed to be for 24 and no one else needed the trailer

brittany g. on

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christa t. on

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Tracy T. on

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Great truck...excellent service.

Veronica J. on

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Julie A. on

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Thank you!

Justin T. on

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juaquida m. on

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Excellent customer service representatives inside store and friendly mechanics.

Tomas H. on

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Christopher E. on

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Everyone and everything was perfect. Thank you so much

leshall h. on

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Robert R. on

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Antoinette S. on

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David R. on

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mark y. on

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Stacy K. on

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General Manager wasn’t friendly, seemed as if she was tired of my questions.

Neil J. on

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Joe C. on

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Great helpful hard working crew

Angelique G. on

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Michael B. on

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Smooth experience

Susan S. on

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When I opened the door of the truck, I was hit with a wall of stale cigarette smoke stench. And when I pulled down the middle console, it had crumbs in it.

David K. on

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Margarita G. on

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Great customer service. Only improvement I can see is a more effective software fior the amazing staff. They have clever work-arounds to make the system work. As them what needs fixing and keeping. Very resourceful, positive team!!! Thank you!

robin s. on

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I really think if someone else is picking up or changing a reservation you need to contact the person that made the reservation someone other than me picked up my reservation added another driver and added insurance to it and I was not contacted at all

frederick g. on

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Everything good

Kevin K. on

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Marker lights on trailer's left side did not work.

Andrew E. on

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Lawrence M. on

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Doretha H. on

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wendell c. on

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Upon returning equipment had a problem getting trailer unhitched from my truck. Of course after hours but there was nobody at the location or no answer but customer service. Equipment probably needed oiling to make separating from truck easier. But somebody need to be on location at all times when someone is returning equipment!!!

Julia B. on

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Joe C. on

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Great working helpful staff

Robert W. on

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marshana g. on

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Sharon C. on

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Michael B. on

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The vehicle was damaged when I picked it up even though Rental App pictures showed undamaged. This appeared to be trying to "trick" me into signing off the vehicle as undamaged. You can put/keep accurate and timely photos on you rental app. Neither was it the vehicle picture on website at rental. You can show accurate pictures of the rented vehicle.

Daniel S. on

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FLORENCE C. on

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Have more than one counter person working. Also, why must you put in all the information when ordering online and then do it all over again when picking up trailer?

Matt S. on

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So many little things that make your experience aggravating: 1) Your online process could go better. I'm a repeat customer, but each time I use your service, you retain only some of my information. Why not all? 2) Although I check in beforehand, I'm asked much of the same information at the front desk each time. This leads to a very slow check in, which leads to very, very long lines at all your stores. Take a lesson from a company like Apple that is able to streamline a process efficiently. 3) I was charged for an extra day of rental when I'd, in fact, returned my trailer early. When I complained I was told it was my fault because I hadn't gone on line to record my after-hours drop off. Please.

Jerry V. on

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Nothing really came to rent a trailer and when I finished paper work they standing by the trailer to hook it up, made sure all lights worked. Great bunch of people working for you.

Matthew C. on

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Pretest the wiring on the trailers. The first one we were given the technician found the wring bad one the trailer, he was able to find another one that worked. I was ok with this but it added 30 minutes to our wait time in picking up the trailer. Other than that all employees were kind and very polite.

Nello S. on

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Theodore C. on

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Jasmine B. on

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george s. on

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Margaret M. on

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Roger B. on

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mark b. on

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Requested a newer trailer because of my long ride to Chicago, they the person I spoke on the phone with and the person working at the counter assured me that I would get a newer trailer. When I drove my truck to the assigned trailer it looked like the oldest beater on the lot. I requested a newer trailer next to the old beater trailer and was informed I could not use that one based on some lame excuse, after I told them if I didn’t get that newer trailer I was taking my business to another place they relented and let me rent it. Who needs to go through the grief and inconvenience of dealing with staff who deceive a customer on what type of condition their rental trailer is in. Very poor customer service. Also, the counter person should lose the attitude. Will not be renting from this place ever again.

Matias F. on

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Neil H. on

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Truck bed was wet with muddy shoe prints all inside. I had to use two of my own towels to dry the surface before I started to load. I ended up throwing away my towels because they were ruined. I only used two bags of pads and was charged for three.

Louise B. on

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juaquida m. on

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david e. on

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Norma W. on

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Gary W. on

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jesse m. on

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The interior of the wind shield was filthy. There was thick dripping. It looked like it was sprayed and not wiped which made it very cloudy. The vehicle ran good and did great otherwise. The charges are still pending so if I'm charged what matches the receipt I am happy with the service....thank you.

Thomas M. on

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express pickup is not implemented

imma h. on

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We found rat feces in our furniture. So I would recommend checking for any infestation.

Michael F. on

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Kane S. on

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Ian S. on

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Bruce S. on

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Alona M. on

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Leyah J. on

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hope C. on

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mark y. on

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Janae P. on

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Tomas H. on

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Angela P. on

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All employees at this location were very friendly and helpful. Everyone gets a 5+ star rating. I even had to change what I needed a few times but all employees were accommodating and patient with me. Also they worked hard and were very quick making the changes that I requested. A very great and well run business. Thank you Uhaul!

eric c. on

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The 15ft van I was given needed some TLC. At 111,000 miles, it should be good to go for a while, but the trans was "clunking" into reverse and it held a gear for too long before shifting up during a drive. Otherwise, nicely done by the staff.

Susanne M. on

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It was perfect! The owner greeted us took care of check in for us and sent us on our way!

BRIAN J. on

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Nothing

mike l. on

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jeremy h. on

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Unfortunately left my cell phone in the uhaul. Returned the same day maybe an hr later because that was the last location of my phone according to find my phone and of course no one found it

Linda S. on

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Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!

Larry P. on

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HEATHER C. on

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It took over 45 mins to get a uhaul truck. There was only 1 person in front if me. I was never greeted or told sorry for the wait. Gas level was inaccurate so I had to go back in the building. Truck was loud, raggedy, and the steering need ed to be aligned. HORRIBLE

Bonzell J. on

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Joe C. on

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Great Helpful Crew Working There.

richard P. on

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Ahmad N. on

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This is the best location among all in the area where you can find what you want any time you go there

Michael M. on

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The truck was clean but we had issues with the performance. The check engine light came on as well as it seemed to be overheating.

steve a. on

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Upgrade computer system.

CONNIE L. on

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I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I’ve done business for many year with U-haul . The manager and staff of Inkster has insured my return .

peter k. on

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Connie S. on

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Employees are very nice and helpful

IBRAHIM E. on

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Jeff and Katie are always amazing!

Kelli T. on

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Nothing, it was quick and easy

Carmina C. on

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Joe C. on

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Great helpful working crew

Gayle A. on

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The wait time for picking up needs a lot of improvement, if you have your reference number it should not take 35 minutes

Antonio S. on

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Easy to use, friendly staff, overall great experience

JOHN S. on

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Management and staff are not properly trained to handle issues. They do not tear customers with respect.

Suzanne A. on

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This place is fantastic. Knowledgeable staff, helpful, fast and friendly. Highly recommended.

Jeffery M. on

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Jeffrey always does a great job!

alton l. on

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Russell K. on

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Jason G. on

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Staff went out of their way to be helpful. Thank you.

Jeffrey F. on

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FATHER FRANCISCO R. on

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Everything was great. The employees are professional and work very well together. They deserve special recognition.

lataziah a. on

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Vanessa S. on

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Nadim H. on

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Great service, well recommended

david d. on

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Alan H. on

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necoli r. on

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Laura W. on

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Excellent Job highly recommend their services

Emily J. on

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Everyone was very pleasant and professional! Made the move much easier!

Dave C. on

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shawna j. on

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Kim H. on

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Bob D. on

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NONE GREAT JOB!

Carla V. on

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Rented a utility dolly and it was never put into the truck. Called the location and told them and was told that when the truck was turned in i would not be charged. No one took the charge off and i called the next day and was told that someone from the location would contact me within 72 hours. So now i have to wait for that charge to come back into my account cause they could not remember to take it off previously cause there was no communication about among people.

necoli r. on

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Angela H. on

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Everything went fine. Excellent facility, friendly, helpful, knowledgeable employees, especially Richard!

Steve D. on

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Cierra E. on

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Professyans friendly staff

TASHONA B. on

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Customer service was awful . They representatives were very unprofessional and rude . One indicated they were out on a smoke break , while two had over charged my card for an additional day when I was early by two hours . Then proceeded to question me when I inquired about the charges .

CARMEN C. on

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Very helpful staff. Considerate, kind, informative and positove energy.

mary r. on

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LASHAWNIA J. on

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I also received great assistance from Dawn at another facility not listed here. I would like to thank her for all of her assistance and patience. Dawn setup my reservation and made everything possible for me and I am so grateful.

Kimberly J. on

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You're doing a great job already

DONALD N. on

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This used to be a good location. I have been a customer for 5 years. Have always had great service, they always saved me a Ford cargo van for the last two business days of the month. New management doesn't seem to care about longtime customers. I ended up having to take the next higher priced vehicle. Costing me over a $100.00 more. The vehicle had been in an accident and the left headlight was way out of aim.

Traycee J. on

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Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting mo

Joe C. on

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Thanks for the great helpful service

Joe C. on

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Thanks for the great crew working there, always helpful

Kelly w. on

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I will recommend to other people

Ronald K. on

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JEFFREY B. on

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Edward S. on

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Best guys behind the counter.

Joe C. on

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Great helpful crew works there!

Cameron H. on

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Upon entering the premises, I was greeted by an employee who opened the door for my daughter and myself with a smile. I was directed to the front desk where another associate waited for me with a smile. The entire process was explained to me in easy to understand detail. When I pulled my. Truck around to pick up my trailer, two more associates awaited me with smiles. Cautions and recommendations were given politely and professionally. When the trailer was returned I was greeted by one more smiling face who disconnected me and checked me out in just a few minutes. He even let me slide when I forgot to sweep out the trailer. Absolutely the best customer service I have received anywhere in a very long time. I'll be coming back for all my needs and recommending you to anyone who asks.

KENNETH J. on

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A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.

Gary H. on

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n/a

Carina J. on

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The staff was excellent. One of the customers was very disrespectful and the staff handled her very well.

Dave C. on

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Great employees very knowledgeable And helpful.

LATARRA E. on

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Mark B. on

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nargas o. on

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Jake was a phenomenal representative and provided tremendous proactive support! I received phone calls to ensure all of my information was accurate and that I was not overcharged.

Barbara W. on

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jean s. on

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Kevin W. on

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There is nothing you can improve. The customer service was above outstanding. From the manager to the employees assisting with our needs. They all did an excellent job.

Ravindran G. on

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Tammy H. on

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jerry m. on

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Excellent customer service. Very professional staff

YOLONDA C. on

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My unit flooded and I’m awaiting my insurance adjustment voucher. So sad and inconvenienced. I’m very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!

John B. on

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Lakisha W. on

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I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...

larry c. on

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Teri B. on

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BERNESTINE Y. on

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gray w. on

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Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

EDRA H. on

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David S. on

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There was a huge error made with my reservation along with about 8 others. A few of us were sent to this location immediately for a truck. We were upset because of the error but the staff was so courteous, swift and efficient they allayed all my worry. Even explained what Corporate Office had told us. Great team! Excellent recovery!

Joe C. on

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Great crew to work with

Essa K. on

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It was very easy and simple. The process was quick and hassle-free. The staff was amazing. The only issue I had, was that the truck had a strong cigarette odor, which was very unpleasant and gave my son and I a headache. Unfortunately given the cold weather in Michigan, I was unable to open the windows. So my recommendation is make sure but the truck doesn't smell, otherwise you'll be stuck with it.

Tedra S. on

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SUSAN H. on

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ANTHONY C. on

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Katherine S. on

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Thank you for your good and friendly and helpful service

Richard E. on

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The employees and staff were helpfull I was in out and quickly, The weather has been tough but I would say the outside could you use some clean up. I did not like my online reservation experience trying the right location for the equipment need was difficult and the email comfirmation included the store name but not the address or the normal direction button or prompt most reservation services provide.

john r. on

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booked online 3 different times. each booking and check In and out were fast and easy.. Great Job Thank you!

mario g. on

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None

William B. on

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Everything went smoothly

Kwame G. on

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The man who helped us was very friendly and helpful! Thank you so much!

keyon h. on

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Janelle W. on

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Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!

Tanya W. on

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lynette r. on

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Charlotte S. on

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Everyone there is friendly and helpful...from check out to return. Excellent customer service!

Robert F. on

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danica d. on

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All 3 of the guys that helped me were so friendly and helpful!! Great crew!!!

Albert M. on

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Ariel C. on

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Joe C. on

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Thanks for great service and a hard working staff.

Craig B. on

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Counter help was pleasant and helpful. Was a quick process.

Dean B. on

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john b. on

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Great experience. Very helpful staff.

John K. on

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rochelle s. on

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The staff was very efficient. I dropped my truck off after hours and unknowingly lost my license, credit cards, and other important cards and when they inspected the truck the next day they found them , called me and returned everything in a double sealed envelope! I wish I would have gotten the gentleman’s name but he closed the store up Monday night and was back the next morning at 7am. I appreciate his honesty! There are still good people left in this world!

Angela S. on

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Joseph K. on

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Everything was great. The employees were friendly and helpful.

DEBRA C. on

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pamela l. on

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I had a problem with having to pay after office closed...No 24hr. access was a real problem for me

SHARON C. on

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We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!

Shaina J. on

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Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.

YOLANDA R. on

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They are fair with everything they are curious to everyone

mercedes m. on

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Thank you guys so much for everything. You guys are wonderful. Can’t wait to be a customer in the future with you guys as well whenever it is needed.

THOMAS M. on

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Very satisfying

charsetta w. on

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Excellent Service

Diane t. on

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My move went smoothly and would use a Ubox again.

Micheal M. on

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Drive inside to storage units should be longer to access than 7:00p.m.

FELICIA p. on

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Very helpful!

Janet G. on

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Staff were very helpful. Definetely would use again and recommend

DAMUS V. on

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Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

nicholas h. on

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Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

Vanessa M. on

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Happy

Lyle Y. on

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Only complaint I have is the rental fee is over priced.

TARA T. on

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The staff were very personable and professional. I would definitely recommend to a friend.

KENTRAIL F. on

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Gayle Y. on

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You said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we’d paid for delivery. You figured it out. Added stress to day

Mahasin A. on

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The customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person

eldora r. on

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entry cards should be improved it took several swipes before they activated the door to enter

SHIRLEY D. on

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Delivered uboxes and picked up empty ones in timely manner.

shirley s. on

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Found the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.

GREGORY P. on

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I was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.

JOANNE T. on

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Beautiful staff

MAHMOUD J. on

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I stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago

michael r. on

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The place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.

SANDRA O. on

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Note to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks

JAI S. on

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I didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.

Yonandah N. on

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I will use this location again

RYAN P. on

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The lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.