Customer did not leave a comment.STACY LOU C.
Customer Reviews for U-Haul Moving & Storage of Inkster
Inkster, MI 48141
(@ Middlebelt Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love U Haul! - Inkster Michigan 😊goldie b. | Overall Experience
Everything thing was as all good just keep doing what you're doingKEITH DWAYNE T.
Get the card reader fixed for storage facilityDOUGLAS J.
Keep it up!CHRISTOPHER HENR T.
Again, no need for improvement - it went flawlessly.CAROL G.
Customer did not leave a comment.KEITH DWAYNE T.
Customer did not leave a comment.TAMIKO ANDREA J.
Great customer service!STEPHEN BRIAN B.
Just keep doing what you're doingKEITH DWAYNE T.
The staff was extremely professional and knowledgeable. A pleasure to do business with. They always have what I need.DAVID MICHAEL H.
This is the second time they've dropped the ball. I reserved a pickup truck last Friday and the app told me I had to pick it up in the pickup lanes but I had to pick it up on the other side of this big ass parking lot. I literally serviced myself instead of them servicing me. This most recent reservation, the young black man with glasses said he would close out my reservation and email me my receipt. I never received it and had to pick up my receipt literally the morning after I turned in my vehicle so I'm not charged any additional fees. This location sucks. The only people competent at their jobs are the women here and the one short Caucasian male who works there. Everyone else doesn't know what the hell they're doing but I hope my review doesn't reflect on the general/store manager because she was extremely helpful, she just needs to get new workers and that's it. I'll never rent from here again. The least I'll do is buy boxesKATRISE MONIQUE C.
Very friendly and things moved very fast. Appreciate your help.Moazzam A.
Customer did not leave a comment.REDDICK ZACHERY B.
Equipment wasn't checked in to be released for rental, employees need to be trained to perform their work duties. Not professional. The only employee that knew what he was doing was the maan pulling equipment for the customers to rent.SUE LING B.
Everyone was so helpful and I was in and out in no time.MOHAMAD MUSTAPHA E.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.FRANK CLINTON B.
Customer did not leave a comment.Tanda O. | Overall Experience
The employees have been very helpful thank you.Betty C. | Overall Experience
Although this location was farther away from me, the customer service was far better than the Uhaul that I usually go to.MARILYN DAVIS B.
Customer did not leave a comment.AISHA CHELAINE P.
Customer did not leave a comment.GERALD RONALD-FR M.
I have a concern about one.of.your employees he has a.attuide problem he needs to know how to talk to people and leave any other issues at homeLEVERT L.
Customer did not leave a comment.JACQUELINE ANN C.
Customer did not leave a comment.Mary J. | First Impressions
Customer did not leave a comment.CHRISTOPHER ALAN B.
Customer did not leave a comment.WAYNE ERBEN B.
Pre-scheduled rental a week ahead & completed all prerequisites: even uploaded ID online. Paid for (i.e.) 5 hours same city rental; (i.e.)10-3 with pickup scheduled at 10. Showed up 5 minutes early with only 1 person in front of me. Took 15 minutes to get any front counter assistance. Once helped, I was told the vehicle was booked immediately upon my set â€œreturn timeâ€ and that ANY amount of time past drop off would be additional charges and fees. The truck was not prepped, staged, or ready & took an additional 10 minutes before it was pulled in. Once pulled in, I was told to verify fuel level & mileage; the vehicle did not display mileage because of low tire pressure sensor. Finally, once able to get assistance & air filled in tire, almost an hour had passed. I was told the amount of time for check-out was built into my rental time-window. So, realistically, a 5 hour rental became a 4 hour rental without any heads-up or consideration on the poor service & timeliness of the staff. Would not use or recommend going forward.Wilder C.
Customer did not leave a comment.Corvan C.
The process was fast and efficient. The staff was kind and knowledgeable. I will definitely recommend U-Haul to everyone.MARIA CATHY C.
I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONALdemond a. | First Impressions
Nothing everything was greatBRANDON VAUGHN M.
I'm always treated great at the Inkster uhaul location. The ladies that work behind the desk at check-out are very professional. The guys that work outside in return are great as well. I recommend the Inkster location to my family and friends when there in need of moving equipment and vehicles.TONY LEE B.
Customer did not leave a comment.Robert H.
Used this location twice in last 4months and has been great service each time. Both employees at counter have been very helpful and got me on my way quickly. Thankyou for the great service and making move that much better.benjamin D.
Make sure when taking the funds from account you do it all at one time the many transactions can hurt ðŸ˜ž a persons account. Overall very good to work withWILLIAM JOSEPH S.
I did not rent anything from this location. The general manager used my name, phone number and e-mail address from another U-Haul location and rented a truck in my name. FRAUD!!!!! Theft of identity as well! I called customer service on this! This was not an accident, it was deliberate. If you rent from these crooks, watch your credit card accounts!!!Gary S.
Fill in the large pot holes in the parking lot.Lawrence B.
Most employees were on their phone. Everyone looked so unhappy. Trailer was kind of dirty but not damaged. The guy who was supposed to help us put it on sat on his phone and barely said anything. Everyone and everything was so miserable and to top it off I'm forced to call this morning to dispute a double charge. We dropped it off before 10 pm on the day before as instructed and they sent me a false receipt saying I dropped it off at 9:16 the next morning!?! That's a lie. Poor management and check your cameras.Rebekah M.
Customer did not leave a comment.CHRISTOPHER LEE W.
Thank you!Robert B.
Better selection of trailers/trucks... the size we used was our 4th choice.JEFFREY ROBERT W.
Customer did not leave a comment.NIGIRIA LATEACE B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.HECTOR H.
Customer did not leave a comment.JACQUELYN J.
Customer did not leave a comment.ROGER SHANNON B.
The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.Jacqueline E. | Overall Experience
Customer did not leave a comment.Juan H. | Overall Experience
Very disappointed with the mobile app return, it did not work unable to read location, called 800 number they provided 833 number was on hold for 45 min, then line disconnected, called 800 back, she noted that i returned trailer in less than 4 hrs, still got charged the full day.ALI MOUSSA S.
The after hours check out is terrible, the battery on my phone was to low to use the camera (this is my fault) so I took a photo with my wife's phone and texted to myself but I couldn't upload it so I had to start over on her phone. Then I had to upload 2 photos to show cleanliness and the website would freeze when uploading the second photo, we had to refresh and try 6 times before it would work.DAVID ALLEN J.
Customer did not leave a comment.ANTHONY SIDNEY C.
Customer did not leave a comment.AHMAD MOHAMAD A.
Customer did not leave a comment.LORIE LOUISE C.
I picked up my rental today at around 10:30 AM and after picking it up a left to my destination which was one hour and 47 minutes away after getting to my destination I loaded up the car on the trailer. After leaving my destination 5 miles down the road the car looked like it wasn't strapped down after a verified two times that the car was strapped down. Upon inspection the tiedowns weren't tying down correctly so I retighten them and drove around for more miles and then the card was wiggling again. After tighten up the card two times I called the one 800 U-Haul number and told him what was going on. The lady on the phone said hold on let me see if there is another one around the area that you're in and there, but wasn't anything around available. after 10 minutes . She asked me to take it back where I got it from and get an exchange. I stopped at Harbor freight picked up a tiedown just so I can return the car to the buyer house because the trailer was an operable. I told the lady what happened and she still charged my credit card if I am going to be charged I will call my bank and dispute it because I did not get to use the trailer because it was giving to me Defective.RABIH YOUSSEF K.
Super helpful ladies!brittany j. | First Impressions
Customer did not leave a comment.Ryan S.
I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..BRIDGETTE P. | First Impressions
Customer did not leave a comment.JAY R.
People there very friendly, the guy who checked me in when I returned did it outside quick and he was cool as well.DENNIS EDWARD L.
Staff were working efficiently and diligently, but were understaffed, leading to significant wait time.DANIEL PATRICK K.
They were quick to set me up on the phone, quick for pick up and quick and efficient when I dropped it off early.DIVINA ADETTE C.
This location compared to the other location is much more better.RODNEY M.
Customer did not leave a comment.MYRON L.
Customer did not leave a comment.RONALD DAVID W.
Customer did not leave a comment.MARVIN S.
Customer did not leave a comment.MICHAEL JAMES D.
The guy when I returned it was rude mean and was ready to fight for no reason I will never go back there again not that location I believe his name was RickBRIAN WESLEY D.
When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.Veronica G. | First Impressions
I ordered a dolly, which was not in the truck. When I called to tell them that they were more concerned with the fact that I didn't check before leaving, instead of just apologizing that they forgot to put it in the truck. I wasn't asking for my money back, I just asked for them to document that it was not there so I wasn't charged for it missing.Richard K.
Everything was goodWILLIAM JOSEPH S.
The truck exhaust was so loud couldn't hear after I drove it. Embarrassing to drive. Shocked I didnt get a ticket. Could not believe they rented it to me like that. Looked under it and it had a brand new muffler on it but it was leaking out of the pipe before the muffler and the manifold. Truck ran really bad also, it was almost stalling at the lights when you stopped. Had to drive with the windows down becuase of the exhaust smell was so bad. The check engine light was on the whole time I had the truck. I'm sure I had to pay for more gas because it ran so poorly. I was going to ask for my money back to be honest, but I returned it after hours. I was worried the whole time if I was going to have to call to have the truck towed. Worst truck rental i have ever got...the truck did not even have a dolley in the back or blankets in the back of truck. Very sad truck rental..CHRISTOPHER JAME W.
Customer did not leave a comment.MELINDA JO I.
Customer did not leave a comment.NELLO JOSEPH S.
Customer did not leave a comment.CARMEN JOYCE H.
Fix buzzer inside drive in storagedenise L.
I placed a reservation for a trailer for 50 dollars and two days later I received a text that a trailer wasn't available so I had to take the next best thing available which was a 15 foot truck for 659 dollars. That was unacceptable but I had to do it to accomplish what I had to do. On top of that, I had 3-5 u-haul places close to my home but in order to get it for the price of 659 dollars, I had to return it to the place I picked it up from. That was crazy. So I think that I will go to Penske rentals the next time. They are more expensive than u-haul but I doubt that they will take me through the hoops u-haul had me jump through. I have used u-haul for every move that I have made for over 30 years. I'm very disappointed with the service that I received this time. The cost was too great. The location was too far. The customer service was feasible. Over all, I'm unhappy with u-haul because I made a reservation that changed and cost me 15 times that I budgeted for. I feel taken advantage of and plan to do things differently because I will need at least 3-5 rentals soon.Haskell G.
Customer did not leave a comment.GORDON KEVIN W.
Customer did not leave a comment.CRYSTAL LEE C. | Overall Experience
Customer did not leave a comment.JULIE ELIZABETH K.
The self check in/pick up option was a joke. I tried to save myself and the one employee behind the counter some time by using my phone. The photos of the vehicle were not clear and did not show all of the nicks and scratches, so I went through the process of adding pics, as the mobile app directed me to do, but the app would not allow me to continue the process. I clicked to continue and nothing happened. I went back in (wasting time) and the counter employee also tried to help me with the app, but said something was wrong with the system. She said for me to take pics and save them on my phone. The vehicle I was given had 1/16 tank of gas! The vehicle was fairly clean by appearance, but it was obvious by the smell that other customers had smoked in the truck. I took it upon myself to wash the windows inside (and out) to remove some of the brown smoke residue. I also wiped down other surfaces, like the armrest and the dashboard. The truck still smelled bad, but not nearly as bad as when I picked it up. Nobody seemed to be happy working there, and I do understand that it's work, but all three people I dealt with for any moment seemed to be on edge or down in the dumps about work. I am not the type of person to want my ass kissed or for people to be phony, but these employees couldn't even fake a smile or pretend to be interested in whether or not anyone rented equipment or not. As a matter of fact, I got the impression that they would rather have had customers go away and not rent at all. I think this place is managed poorly.Joey W.
To much money spentJohn K.
Continue what you are doing at this location. The staff was very courteous and helpful! My experience was wonderful!DAVID BENJAMIN K.
Thr gear shift stick didnt work properly. Also I didnt get my deposit back.MYRA TISA C.
Pickup location was changed from Brighton to this one in Inkster WITHOUT an email or phone call. Whole thing was a disaster and embarrassment to the UHAUL brand. Location was a bit sketchy but ok.Michael M.
The staff did a wonderful job.GREGORY CHARLES F.
Customer did not leave a comment.JARED CHARLES B.
Answer the Customer Service line that's open 24 hrs.TONEE RENEE T.
Customer did not leave a comment.RILEY M.
There were no customer service agents available, even after calling this location multiple times in a dayAlexay C.
Place is very big. Needs more and clearer sign on where to go to return the truck.EMILIO P.
Customer did not leave a comment.Shreyas-Dilip K.
Customer did not leave a comment.ANNETTE F.
Customer did not leave a comment.Aaron A.
Customer did not leave a comment.CHANDAR P.
I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.BRENDA T. | Overall Experience
Customer did not leave a comment.DENNIS RAYMOND B.
The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.CHARLES W. | First Impressions
The check in was made so easy and didn't have to go inside.jim A.
Customer did not leave a comment.Heather B.
Customer did not leave a comment.DORIS LYNN H.
Registered online to save standing in a long line. When I got to the store, your App would not let me log in, with the user name and password your own app saved , nor by hand entering. Played with it the whole time I was standing in the long line I tried so hard to avoid. Less than useless; a major headache in addition to the regular headache!!MICHAEL GENE Y.
Customer did not leave a comment.JENNIFER AMANDA- Y.
Customer did not leave a comment.ROBERT EDWARD A.
Customer did not leave a comment.Garrett K.
Customer did not leave a comment.janice F. | First Impressions
Customer did not leave a comment.JASON CARL G.
The employees were extremely helpful to us.JERROLD HOWARD W.
Customer did not leave a comment.WILLIAM JOSEPH S.
Make the drop box slot a little more secure. I noticed that when I slipped the keys in they sat on the window ledge very easily retrieved if someone wanted to. I ended up using my pocket knife to push it all the way off of the ledge to make sure it was not accessible.Raymond C.
Thank youDAVID MICHAEL S.
I refill the gas about 30 dollars but they refuse to reimburse me and they double the fees if I don't check itYUTING W.
Customer did not leave a comment.ELISA K. | First Impressions
One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn’t have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.Rebecca D. | Overall Experience
The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.Lisa E. | Overall Experience
The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.Diamond G. | First Impressions
We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....MOHAMAD S. | First Impressions
Customer did not leave a comment.ALTHEA J. | Overall Experience
storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...tommie m. | First Impressions
I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.Marquette J. | Online Move In
A Great Place!BARBARA D. | Overall Experience
Customer did not leave a comment.JAN H. | Overall Experience
Customer did not leave a comment.marcia s. | Overall Experience
I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.BARBRA JOAN W. | First Impressions
Location staff was very professional, courteous and customer service friendly.Norma M. | First Impressions
Could have used more help at the counter. People were very nice and helpful.Lisa E. | First Impressions
Customer did not leave a comment.Ron R. | Overall Experience
Customer did not leave a comment.takina d. | First Impressions
Customer did not leave a comment.CONNIE K. | Overall Experience
Customer did not leave a comment.Betty C. | First Impressions
I appreciate the help from the staff was excellent.Gina T. | First Impressions
Customer did not leave a comment.Cassell C. | Overall Experience
Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys tooMerry s. | Overall Experience
Customer did not leave a comment.Ann P. | Online Move In
Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.MOHAMED M. | Overall Experience
When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.JOHN S. | First Impressions
Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!David O. | Overall Experience
Customer did not leave a comment.SHAWNISE ELAINE B. | First Impressions
I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!JENAFIR K. | Overall Experience
The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.Carolyn W. | First Impressions
Customer did not leave a comment.Anthony H. | First Impressions
Customer did not leave a comment.Sofia E. | First Impressions
Good, convenient location. Friendly and knowledgeable team.kathy p. | First Impressions
Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.Rebeccamargaret S. | First Impressions
Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.gray w. | First Impressions
Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!nicholas h. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!