Customer Reviews for U-Haul Moving & Storage of Inkster

6,585 reviews

29500 Michigan Ave   Inkster, MI 48141
(@ Middlebelt Rd)

(734) 326-9090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(734) 326-9090

29500 Michigan Ave
Inkster, MI 48141
(@ Middlebelt Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

demond a.  |  First Impressions 
Rating:
3.0

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Jacqueline E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan H.  |  Overall Experience 
Rating:
5.0

Super helpful ladies!

brittany j.  |  First Impressions 
Rating:
5.0

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

BRIDGETTE P.  |  First Impressions 
Rating:
3.0

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Veronica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL LEE C.  |  Overall Experience 
Rating:
3.0

I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.

BRENDA T.  |  Overall Experience 
Rating:
4.0

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

CHARLES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELISA K.  |  First Impressions 
Rating:
3.0

One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn’t have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.

Rebecca D.  |  Overall Experience 
Rating:
4.0

The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.

Lisa E.  |  Overall Experience 
Rating:
2.0

The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.

Diamond G.  |  First Impressions 
Rating:
1.0

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

MOHAMAD S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ALTHEA J.  |  Overall Experience 
Rating:
5.0

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

tommie m.  |  First Impressions 
Rating:
5.0

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Marquette J.  |  Online Move In 
Rating:
5.0

A Great Place!

BARBARA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia s.  |  Overall Experience 
Rating:
5.0

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

BARBRA JOAN W.  |  First Impressions 
Rating:
5.0

Location staff was very professional, courteous and customer service friendly.

Norma M.  |  First Impressions 
Rating:
4.0

Could have used more help at the counter. People were very nice and helpful.

Lisa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

takina d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty C.  |  First Impressions 
Rating:
5.0

I appreciate the help from the staff was excellent.

Gina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassell C.  |  Overall Experience 
Rating:
1.0

Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too

Merry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann P.  |  Online Move In 
Rating:
5.0

Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.

MOHAMED M.  |  Overall Experience 
Rating:
5.0

When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.

JOHN S.  |  First Impressions 
Rating:
5.0

Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!

David O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNISE ELAINE B.  |  First Impressions 
Rating:
5.0

I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!

JENAFIR K.  |  Overall Experience 
Rating:
5.0

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Carolyn W.  |  First Impressions 
Rating:
5.0

Thank you ! I had a good experience with this location! Good service and nice helpful staff .

Pamela N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
3.0

I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.

RONADA CAMILLE J.  |  Overall Experience 
Rating:
5.0

Staff was always enjoyable and helpful

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  First Impressions 
Rating:
5.0

Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals

Felicia P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sofia E.  |  First Impressions 
Rating:
5.0

U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.

Sean J.  |  Overall Experience 
Rating:
1.0

Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn’t her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.

Iyantta h.  |  First Impressions 
Rating:
4.0

Good, convenient location. Friendly and knowledgeable team.

kathy p.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Rebeccamargaret S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina D.  |  First Impressions 
Rating:
5.0

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

gray w.  |  First Impressions 
Rating:
4.0

Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

DAMUS V.  |  Reservation 
Rating:
5.0

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

nicholas h.  |  Reservation 
Rating:
5.0

Beautiful staff

JOANNE T.  |  Reservation 
No reviews have been submitted for this location.

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