Customer Reviews for U-Haul Moving & Storage of Iowa City

Rating:

1.0

U haul did not communicate at all and I had to reach out when the container were gonna be 2 days late. I almost lost a couple hundred dollars in a hotel booking because of it and had to drive through the night to make up for it.

Rating:

5.0

The staff was right out when I pulled in to the lot unhooked the trailer and I was on my was in a couple minutes. I absolutely will be using uhaul again. As a 67 year old lady I can honestly say I've never had a better experience renting equipment.

Rating:

4.0

The personnel on both both ends were great! However the Iowa City drop off center has a gentleman that was fabulous, helpful, and so Thoughtful. I wish I knew his name so I could share it.

Rating:

5.0

Rachel and Drew were outstanding their knowledge and suggestions help turn difficult situation into a smooth experience. They deserve a raise

Rating:

2.0

Reserved 15’ truck and was given 26’. Maneuvering 26’ at moving locations was stressful and challenging. At U-Haul pickup location there were about 20 15’ trucks in the lot - they said those are for local use only - makes no sense. The 26’ trucks had / developed issue during trip - loud grinding vibrating noises coming from under cab - something wrong with- this was very unnerving and also stressful. The cab also started to bounce severely when driving over 55 mph so had to exit highway and drive back roads.

Rating:

1.0

I waited for over 30 minutes. The employee just took my keys and told me I was good to go without checking any information and my deposit wasn’t returned to me because they charged me for going over mileage after my U-Haul rental through the app said unlimited mileage. The woman I spoke to the day after was also very rude

Rating:

4.0

Rachel is the best. Always multitasking and getting customers on the road

Rating:

5.0

No, thank you!

Rating:

5.0

Friendly and supportive customer care, great quality affordable equipment. Online booking is also a great feature.

Rating:

5.0

Truck needed some attention from inside.

Rating:

5.0

Perfect move ! Thank you

Rating:

5.0

Nothing to improve, it was great! Staff was excellent and helpful; rental and return was really easy! Would definitely use again and will be recommending to friends & family!

Rating:

4.0

Air conditioning did not work and the temps were in the mid 90’s, so it was extremely uncomfortable! When I informed the representative at UHaul, he didn’t seem interested in what I had to say. I wanted some sort of discount since it was so miserable without air and the guy just blew me off, commenting “yeah, it’s been miserably hot!”. Made me want to reconsider my using U-Haul for my move to Virginia in July.

Rating:

5.0

Dropped my car off at 10:00 AM, hitch was put on correctly and in a timely manner but they did not have the curtesy to call and let me know it was finished, we drove over at 4:00 PM because they would not answer their phones, tried over 10 times..Found out it was ready at 1:00 PM. Unacceptable!!

Rating:

3.0

My complaint is not with this specific U-Haul location but with U-Haul in general. We experienced an issue returning with the trailer and called U-Haul directly who transferred us to roadside assistance. Roadside Assistance informed us to drop the trailer at the nearest location, they chose this location, so that we can continue our trip without worrying about a full blowout. The very next morning we were charged $172 for dropping the trailer at an incorrect location even though U-Haul‘s own Roadside Assistance advised us to do so. This was ridiculous, absurd, and now we have to wait 3 to 5 days to get our money back that should never have been charged to begin with. And not a small amount. For a trailer that literally only cost us $32 to begin with. Very disappointed and will probably not be using U-Haul in the future but Penske instead.

Rating:

4.0

The drop-off in Iowa went very well. We dropped off the car trailer very quickly and went back to our location and unloaded the truck.

Rating:

5.0

Very easy process and convenient, affordable and friendly customer service. Clean and reliable equipment too.

Rating:

2.0

Overcharged for protective blankets, and gas. Truck had less than a quarter tank of gas in it, I told the black girl and another gentleman that and they said I could dispute through an email, later in the evening I noticed the email was wrongly spelled my last name. So I received nothing

Rating:

2.0

The guy who eventually disconnected the trailer clearly did not want to. He asked for my rental agreement, and when I could not produce it, he went and spoke to supervisor who told him it would be OK for him to disconnect it. I’m pretty sure he was Muslim and felt that helping a woman was beneath him.

Rating:

2.0

I went there for assistance unloading the car off the auto transport trailer, and to get the trailer disconnected. The staff who eventually helped me acted like I should do it myself, and told me I needed to show him my rental agreement, which I did not have with me. He’s then went and asked his supervisor if he should help me, and the supervisor told him it was fine. I suspect he was Muslim and just did not want to help a woman.

Rating:

5.0

Dru was extremely helpful in explaining the U-box, rental, and helpers. She arranged for the helpers, U-box, storage, and final move. I hope all the U-Haul customer service people are as good as she is.

Rating:

5.0

Drop off went great! So much better than picking up. Based on my experience of picking up the uhaul, I’m not sure if I’d use Uhaul again or recommend it because the pickup location was so slow and unsafe.

Rating:

3.0

The customer service was horrible. Couldn’t find my reservation, and I had to stop and rebook up my trailer after leaving because it wasn’t connected fully

Rating:

5.0

Easy transaction and perfect equipment.

Rating:

1.0

I will no longer recommend U-Haul. Your 12'x6' trailer caused an accident due to uncontrollable swaying. Not one word of warning about this from anyone at multiple locations, past and present. My car was totalled and my family suffered injuries.

Rating:

1.0

There were almost no customers around in the lot when I showed up. There were no staff in the office. I had to go outside to find someone and flag them down. The gentleman that did saunter over claimed that "everyone is busy doing things around the lot" and was somewhat frustrated. He checked me in and eventually led me to my trailer. Upon returning at about 2 PM, I waited in the drop off area. There were no other customers dropping off their trucks/trailers. After waiting 3 minutes, I decided to do the self checkout with the app. I had to take pictures of all sides of the trailer and upload them with the app. This probably took another 5 minutes. During that time, not one single employee came to the drop off area. This is pretty pathetic. I fill everything out online ahead of time, yet no one is there to check me in or out after a rental. Do better, UHaul. Your prices are cheap, but your customer service is far cheaper.

Rating:

4.0

Was charged for 4 days for a moving truck but only used it for 2. When I asked the gentleman what I needed to do he just said I can’t help ya you will have to call corporate.

Rating:

1.0

We were driving to Iowa city from Waukee, Iowa to move my daughter to Wisconsin. We ran into traffic and were around 55 minutes late. They said because we were late, they gave our truck away. Unbelievable!!!! So disappointed in this that we will never rent from here again.

Rating:

5.0

not a thing!

Rating:

5.0

The online process is still just as bugged as the last time I used it several years ago. Only it was at least a manageable annoying bug, instead of a game breaking bug like it used to be all the time. Plainly, I use the website because I refuse to use an app for a one time rental here and there, and last I knew it was also very bugged anyways so I just never went back to it. The website I had some difficulty navigating to my rental for an after-hours return because the button was covered up almost entirely by another button. Afterwards it went smoothly until the photos screen. It made me redo all of the phots with no explanation whatsoever and I was trying to get out of there to get to work. The GPS also didn't work initially either for some reason. Other than some online/software issues that are of no fault to this location at all, I had what I'd call a perfect experience. And thank you to the employee that hooked up my trailer. You're amazing!

Rating:

5.0

This location was very clean and Patrick A. was the U-Haul employee helped us get our U-Haul processed. He was so helpful, kind and patient throughout the process.

Rating:

5.0

Cover the hole in the parking lot. I stepped into the hole after hooking up the trailer. Not a pleasant experience.

Rating:

3.0

Upon returning the vehicle in Iowa City, we pulled up to the return equipment lane where the signs said to wait in your vehicle, and someone would come out. we waited several minutes and ended up having to go inside to get someone to help us. We let him know the AC was out and he said he would note that

Rating:

5.0

Helpful service.

Rating:

5.0

Thank you for your service!

Rating:

4.0

It was after hours, it was not clear where to drop off. However, I use the app and everything appeared to be o k.

Rating:

5.0

The folks working that day, 5/16/2026 were great

Rating:

1.0

Signed up on u haul website and didn’t seem to matter when getting to the counter had to make all my selections over again and collect additional information. The additional information wasn’t communicated ahead of time and the employee entered it all wrong anyways so emergency contact information for someone at a different address is useless to u haul and won’t let me change it. Was a large language understanding barrier of what was trying to be communicated both ways and important information wasn’t communicated to make check in smooth and provide the service that was expected.

Rating:

5.0

Since this facility was brand new in the last year everything is in top shape. All the workers have been very heplpful. Checkin of the truck was easy. The checkin of the storage unit and access to the unit was very good.

Rating:

2.0

The person helping me with my reservation could have cared less to be working that day. Very unfriendly and matter of fact. Was surprised that I had to come up with a drop off location address even though I had selected one when making reservation. Attendant was no help in finding the physical address of drop off - I had to get on my phone and find drop off location. Finally the attendant became a little more friendly when helping my hook up my trailer. He did move an older trailer out of the way to get me one that looked newer and I thanked him for that - and he finally cracked a smile. That trailer was clean, good tires, it did have some dents and previous damage that made me nervous - but he showed my the X stickers marking the previous damage - which helped a little. Loved the large lot and room to move at the facility.

Rating:

3.0

I do not like the fact that the trucks are not provided with a full tank of gas at time of rental. It seems to be a deceptive practice and does not feel like good customer service.

Rating:

5.0

Friendly staff, easy to manage, no problem.

Rating:

5.0

Nothing really. The guy that helped us was right on top of things and made it very easy.

Rating:

5.0

First class drop off experience.

Rating:

5.0

The staff here are the nicest people. Helpful and with a sense of humor - very much appreciated given how stressful moving can be.

Rating:

3.0

The equipment was available and appeared in good working order. When I arrived to pick up the truck I reserved, the system was down which delayed things considerably, putting me behind schedule. I was disappointed that the staff didn't come out to show me where the vehicle was, just pointed in the direction it was parked, or make sure my lights worked. Thankfully the lights did work, although I only drove in the day time. I received the same poor customer service when I came back to return the truck. The guy didn't say anything, just stood there waiting for me to get out of the truck and go home. I stepped into the office thinking I would get an updated copy of my receipt, but there wasn't anyone inside. I guess maybe it all should be done without employees if this is what they think good customer service is. I will just do an after hour pickup from now on.

Rating:

3.0

Not open at drop off even though posted hours were later than arrival. Cannot comment on above questions due to being closed.

Rating:

5.0

Indoor pick up for inclimate weather for trucks and trailers.

Rating:

4.0

Easy to rent, use and return.

Rating:

1.0

My rental was supposed to be for one way and now I’m being charged over $700 supposedly dropping it off at the wrong location one in fact that was where I was supposed to return it to so somebody messed up somewhere

Rating:

5.0

Efficient and very helpful

Rating:

5.0

I had a very good experience. Friendly and courteous staff. Explained everything to me.

Rating:

5.0

Great products greater services and the greatest people!

Rating:

3.0

Keep pricing sum what equal.

Rating:

5.0

Only issue is poor signage and location of the alarm pad. Very confusing as there are numerous key pads for access and alarm. Almost every time we went to the unit someone was setting off the alarm.

Rating:

4.0

Some of the customer service was mediocre at best, but the convenience and ease of the process outweighed the lackadaisical attitude of the staff.

Rating:

5.0

We moved from Virginia to Iowa in August, and U-haul storage made it easy to store all of our belongings. Plus, a free month of rent was very helpful when you’re renting three units! This location was really, really busy at the beginning of August, but they are organized. The staff has been friendly and helpful throughout the last four months!

Rating:

5.0

Manager was great to work with very helpful

Rating:

5.0

It is a great facility and easy access to get in and out with the location. The staff was helpful and easy to sign up to close out. Thanks

Rating:

5.0

Staff was super helpful in getting me what I needed

Rating:

4.0

Thank you so much

Rating:

4.0

I had a few issues with the rental. When I first signed up for the unit, I was not given the right instructions on how to access the unit and would often set off the alarm when trying to access my space. I called the front desk and they then explained how to use the access card to arm and disarm the unit. There was also no explanation of the type of lock I would need. I bought my own lock, then was called to say that it was not acceptable and I needed to come and change it. I was out of town. When I came back to my unit, there was a new lock, and I was not notified of this change and I had to wait in line to get a new key. The office is not always properly staffed such that wait times are long. It was inconvenient. All of this could have been avoided if I was told ahead of time that I needed a specific type of lock for the unit.

Rating:

5.0

I love how secure the facility is. Easy access to load and unload items.

Rating:

5.0

Colby was our customer service guy. He was extremely friendly. We really think he deserves a raise. lol ( he didn’t tell us to say that either.)

Rating:

5.0

Great place for storage. Very clean and easy access. Will be returning soon.

Rating:

5.0

Initial instructions from your staff could have been better. We set off the alarm on our initial visit as we did not understand that we needed to swipe upon entry and exit each time. We thought it was for after-hours access. But aside from that, all good!

Rating:

5.0

Everything went well and checked out on 8/1/25 (at least that's what I was told at the front desk) Got an email yesterday stating that my next bill would be 8/26/2025. My unit was never put down as a move out on 8/1/25. Spoke with Trey from Hwy 1 location and he was able to process my move out over the phone. Other than that, that was the only issue.

Rating:

5.0

There are no workers here! Long wait times and inconvience. Everytime else is amazing.

Rating:

3.0

You sent me 4 letters to say I was late on my rental, I have the paper work. Moved out aug7, which was the day

Rating:

2.0

Staffing left much to be desired. The process to check in was confusing and took way too long (1 hour). Very frustrating and no one available to ask. Staffing insufficient.

Rating:

5.0

The facility was very clean and there were plenty of carts to help with moving our furniture. The whole process was efficient

Rating:

4.0

Add an elevator! One is not enough.

Rating:

4.0

It was confusing to get into the building after hours but otherwise everything was very smooth and convenient.

Rating:

5.0

The staff was very friendly and customer service-oriented. Very helpful.

Rating:

3.0

Long wait and they dont walk you through the storage unit process.

Rating:

4.0

We were a confused about the swipe card and would have benefited from clearer instructions, but aside from that, all is great so far!

Rating:

5.0

I ordered 2 uBox to be delivered. The night before got a call about it and to reply to text link about placement of boxes. I did so. Told I would hear by end of business day about delivery time. Never heard. Next day waited until about 11 and started to call due to moving company needing to know. After an hour of being hung up on, found out delivery wouldn't be for 7 more days. Panic. Went to local location. General manager saw my panic and helped me. Saved my day. In many ways saved my life. Even though truck's were all booked, got me one. Plus got me a storage unit. I needed this help. She's awesome. Truly

Rating:

5.0

Nothing to say . It's nice

Rating:

5.0

Very easy process. Friendly staff. Nice and clean facilities. Convenient location.

Rating:

5.0

Maybe have a couple hours later for moving in and out during the move rush in town

Rating:

4.0

Facility is very nice, clean, unit was totally spotless. Reserving online was so easy and very clear check in instructions were emailed the day before. It was not busy when we arrived so we could park and find our unit and unload our first load quickly with no issue. When we returned with the second load, people were parked right in front of the large siding door (which I don’t believe is a parking space) but it made it very difficult to move large items out of our truck and through the sliding door. By the third trip early afternoon it was very busy - people were again parked in front of the sliding door & elevator was backed up so it look us an extra hour just waiting on the elevator because people were holding it on the upper floors. One elevator during busy times was a bit inconvenient. Overall a nice facility and seems to have great management.

Rating:

5.0

This place is full filling a need where college students live. Lots of options for moving and storage!

Rating:

5.0

The staff was amazing!

Rating:

4.0

Great experience, very helpful staff

Rating:

1.0

Facility was great, but the service was horrible. The GM had a terrible attitude and treated customers very poorly. I had a 10AM reservation, showed up at 1130AM and after waiting in line for over 30 minutes I was told sorry, we gave your truck away cuz you weren’t here on time. Are you kidding me? I rent a car or have a hotel reservation and if I don’t show up at the exact minute you give my room away? What a joke. So, after regrouping and then spending 40 minutes in line I was finally able to get another truck due to an early drop coming in. The staff was the slowest and most inefficient group I have ever seen - I couldn’t believe how slow things were working here. The storage facility was great and I had no issues once I could finally get my keys to get in, which they also said, sorry, you can’t get in until you get your truck contract.

Rating:

5.0

Every staff member was attentive, friendly, and extremely helpful!

Rating:

4.0

Thank you to Troy who took my order over the phone and Elhalo who assisted me in store! You both model great customer service, thank you for your service and creating a space of trust that represent local and global transitions!

Rating:

3.0

I reserved a unit in the second floor like a week before. When I arrived it took them forever to even find my reservation, and when they did they told me I couldn’t get the unit i RESERVED on the 2nd floor because there was construction on the second floor. It then took like an extra 10 minutes for the person to find a new one for me. After that they were confirming the name and address on my reservation and said I couldn’t “have the same address twice” and I was confused and let them know I only live at one address so I don’t have another one to give. We went back and forth a couple times (friendly) and he then said “it’s for emergency contact”. After all that was figured out and said I had to purchase a lock- so I did. He gave me a keycard and explained how it works, by just swiping it to get it. I’m still very confused on the keycard because I don’t know how it works and the doors just open when I walk in. Is it an after hours access card? I dont know. I got up to my storage unit and opened it- there’s already a new lock in it. Sitting right on the floor waiting for me. I had two locks now. I went to return one but the line was viciously long (like 10+) people, service was slow. So I turned around and left.

Rating:

4.0

long line to check in but good service

Rating:

1.0

Both the guyes there didnt speak clearly or good English. I made a reservation at 9am and didn’t leave with a truck until 11am. I came back for unit and was waiting there for awhile.

Rating:

4.0

Convenient, comfortable and affordable

Rating:

5.0

Staff was very helpful and friendly. Indoor storage facility was very clean and easily accessible, and I loved the climate control.

Rating:

5.0

I would give 10 stars if I could!!!

Rating:

5.0

Great facility. Immaculately clean. Secure. Excellent hours and after hour access.

Rating:

5.0

Place is clean, easy to unload!

Rating:

5.0

Helpful staff made it easy.

Rating:

5.0

all staff were helpful and kind - made the process straightforward and I will continue using this location for all storage, moving, and supply needs.

Rating:

5.0

The staff was great and very helpful! The units were clean and secure. I would highly recommend U-Haul Storage and truck rental

Rating:

5.0

Staff was one of the friendliest & most helpful. Gave me a perfect rundown of the process & how to work it. I can’t remember the name, but she was a great help.

Rating:

5.0

Manager was awesome! Very nice and helpful

Rating:

2.0

There were roaches in the unit

Rating:

5.0

Muy buena y el personal super exelentes ,la Maneger super buena Rachel

Rating:

3.0

Way overpriced

Rating:

1.0

I was lied to and had to pay for an extra month. I was told you would look into the situation and you didn't. I'm telling everyone I know to never rent a storage space from UHaul including posting it on the University of Iowa parents page.

Rating:

2.0

Not heated or cooled. A bat flew out one day. Having to provide your own lock is absurd. Counter staff always seemed annoyed by customers.

Rating:

5.0

Best customer service that one could expect, especially when I had issues with booking both helped me well!

Rating:

5.0

A complicated situation arose here with account ownership and rent payment for a storage unit. Staff were extraordinarily patient and understanding (especially a red-haired lady at the desk), and got this sorted out for us. I am very grateful for her kindness and efficiency in handling the issue to everyone's satisfaction. Not often you get that kind of service. Employees like that are gold.