Customer Reviews for U-Haul Moving & Storage of Irving

6,313 reviews

2630 W Irving Blvd   Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd)

(972) 790-4672

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(972) 790-4672

2630 W Irving Blvd
Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEBRA W. 
Rating:
2.0

Very unprofessional. Tried accusingly make false accusations. The staff was very under trained & discriminated.

BRYAN T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
5.0

Wasn't able to turn in equipment on time the website kept telling me that my location indicator was not on but it was on. I was at the location way ahead of time but the website was very difficult to answer the question hate using website cameras should be enough to turn in equipment I was charge an extra 20 dollars all because I wasn't able to access the website tried over and over again

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPH F. 
Rating:
5.0

Customer did not leave a comment.

WILLIE G. 
Rating:
3.0

I would not recommend UHaul overall. I made my reservation a week in advance for a 26' truck, only to show up to find out that my reservation had been canceled on Wednesday? I had not done that, but for some reason UHaul did. I didn't even get a cancelation notice!

PAULA M. 
Rating:
5.0

Very friendly and helped unhook after a long drive

Francis C. 
Rating:
5.0

Keep up the

CORY B. 
Rating:
5.0

Have equipment ready at time specified

Jeff L. 
Rating:
3.0

I gave it average because the inside of the truck stunk like urine. A employee was kind enough to spray it down but it didn't make no difference.

BERNADETTE G. 
Rating:
5.0

Everything was great

TONYAH L. 
Rating:
3.0

It was unclear where I could park the truck. All of the obvious spaces were full, except for one that was blocked because some idiot parked their return in a way that blocked access. There could have been email instructions or a notice near the key drop that keys should be dropped AFTER completing the online return process. I locked the truck and dropped the keys and then saw AFTERWARD the I needed to take a pic of the odometer.

Maria C. 
Rating:
4.0

Customer did not leave a comment.

Clementine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOMER M. 
Rating:
4.0

It just is a rough area to make everything look super pretty. I believe it looks/functions as well as it could! Very EFFICIENT

Joshua C. 
Rating:
3.0

Reservation of additional truck loading items was not available when picking up truck due to none were available. Why reserve such items when they are not there. A already stressfull move with no equipment to to assist is not good business. If these items are set aside for those customers that have reserved them then it would be better than the customer having to go somewhere else to get the equipment.

CHERYL W. 
Rating:
5.0

Thank you for the great experience!!

Liz L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JISHY J. 
Rating:
2.0

Took forever to get help. I was given the key and told the trucks outside. It was in the very back of the buildings. When I came to drop it off... the store smelled like someone was smoking weed in the store.

LORA H. 
Rating:
5.0

my location changed 3 times, put me far away pick up with no other option. my moving got delayed and I have to pay helpers extra money. I need $50 that I need to get from Uhaul for not providing Uhaul.

RAFAY S. 
Rating:
5.0

Yes

ANTONIO P. 
Rating:
2.0

I reserved 3 dozen moving blankets with my reservation. When I showed up the associate informed.me she sold all the moving blankets right before I showed up. I ended up having to buy them somewhere else for a lot more money. Moving is expensive and that is the last thing someone needs to deal with when they are on a schedule. I had to run and grab more and had my movers waiting for me. If I pre order certain things I should get them. You should look at your orders for the day and compare them to your inventory so this doesn't happen. Next time I will use another service.

THOMAS M. 
Rating:
5.0

Great Customer service

LEVON C. 
Rating:
1.0

Customer did not leave a comment.

PIYUSH P. 
Rating:
5.0

Customer did not leave a comment.

TERRI W. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

ABBY B. 
Rating:
5.0

Easy check in and check out process! Staff was informative and friendly

BEVERLY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

Jabulane C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Everyone was friendly and very helpful.

eric H. 
Rating:
5.0

Customer did not leave a comment.

Donovan K. 
Rating:
4.0

Have more blankets available.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Based on my experience I do not have any feedback regarding any thing to be improved. Excellent service.

JUAN I. 
Rating:
5.0

Customer did not leave a comment.

HERBERT W. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA O. 
Rating:
3.0

Customer did not leave a comment.

Valencia G. 
Rating:
5.0

I was very please with my experiences with Uhaul at this location. Thank you,

JUAN DAVID G. 
Rating:
5.0

Very Pleasant customer service😄

IRIS H. 
Rating:
5.0

I been satisfaced with the uhaul service. I recomendé

SOFIA C. 
Rating:
1.0

I was told I can drop off 24/7. They charge me extra$20.00 dropping off after hours. I'm not happy with it.

AHMAD N. 
Rating:
1.0

I thought the great thing about Uhaul was the ability to do one-way trips. I needed a particular trailer but was told I would have to return it to the same location! I took it because I needed it and then returned it to the more convenient location anyway. Charged double the cost. I was in the wrong for using it the way I needed it, but telling me I can't get what I need without driving it all the way back is a racket.

ROBERT T. 
Rating:
1.0

I used a $19 truck to move my washer & dryer to my new place (total miles was about 7 miles)I told them I would be back in about an hr.I even put $15 with of gas. Well I just checked my bank account & they charged me $120 & the manager asked me if I varified the return mileage on a text message that I never got. I rented a truck last Friday for 24 hrs & it was just $60 but my point was he told me to just return the keys & they would Email me my receipt.So I did the same thing & they messed me out of over $100 because they charged the person that used the truck after me to my account & act like it's my fault.. I want my money back & I'm going to GET my money back.

RICHARD A. 
Rating:
3.0

Explain charges better

TERRY K. 
Rating:
4.0

Truck was a little OLD but it ran well and did the job

FRANK M. 
Rating:
5.0

Not having bald tires on trailer. Tread on tires dangerously worn low. However, customer service was exceptionally high.

John S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

Your manager ripped me off on fuel charges! Call me to discuss at 214-354-3238. John B. Watson Attorney at Law

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Trailer was dirty and had small construction debris still in it. Overall, staff was the most friendly I have seen at uhaul.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J. 
Rating:
5.0

Customer did not leave a comment.

DEMARKUS T. 
Rating:
4.0

Customer did not leave a comment.

DARLENE F. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Brittney P. 
Rating:
5.0

Customer did not leave a comment.

HUGH L. 
Rating:
5.0

Customer did not leave a comment.

Dayan O. 
Rating:
4.0

Customer did not leave a comment.

MARC D. 
Rating:
4.0

Make sure dolly is in the rental truck. Mine was not and had to come back and get

Heather N. 
Rating:
5.0

Customer did not leave a comment.

Vijay R. 
Rating:
5.0

Customer did not leave a comment.

Clementine H. 
Rating:
3.0

Customer did not leave a comment.

Ruth S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA R. 
Rating:
4.0

Customer did not leave a comment.

PRADEEP M. 
Rating:
5.0

Well I had forgotten my car keys in the truck and one of the guys there that's helped me out from the beginning of this process, called me right away to lmk before closing for the day and I really appreciate him and how smooth this whole thing went . My only regret is that I didn't get his name but he was super nice and helpful Thank you to the guy with the nice shades😊

Leilani J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

ERICA B. 
Rating:
1.0

Your employee Andre charged me a cleaning fee when I know for a fact that I didn't leave any mess.

BRANDON O. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
1.0

The truck was dirty in the box. The truck had a coolant light on when I started it. I told the person inside and he just said don't worry about it. He said that they would have to return the truck and then send it to a repair shop. I had to stop on the road to let the truck cool off when driving. The truck had less than 1/4 tank when I picked it up and had over 1/4 tank when I returned it. When I checked it in online they charged me a fuel charge. When I told the guy checking it in, he said I would have to prove otherwise. I told him that I took pictures when checking it out online. He said than you are obviously below what you brought it in at. He was real ugly about it and I did not appreciate it. Bad service, bad experience this time, bad equipment...

Chris E. 
Rating:
5.0

The employee that help me (I forgot her name) was awesome. Thank you.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

JAY M. 
Rating:
4.0

Turned in trailer at night. Uhaul service.com was great helping me check in after hours.

Kristi F. 
Rating:
5.0

Besides moving furniture for others, I'm not sure what else can be done. You're open on Sundays, rates are pretty reasonable, vehicles always clean and well maintained. Above all, customer service is always top notch. Always friendly and efficient....how can you improve.....keep up the good work.

JOHN P. 
Rating:
1.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Very nice people there.

Michael W. 
Rating:
5.0

Very friendly and very helpful I really appreciate that

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Angel P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Nothing, every went smoothly with staff that was most helpful and courteous. They waited a few minutes after closing to accommodate me. Most appreciative of their service.

GRADY C. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

Sathish R. 
Rating:
5.0

Very friendly

TURQUOISE B. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
3.0

Slow service due to only two staff at a main U-Haul rental center, in the Dallas area.

CORY S. 
Rating:
1.0

3 things. 1)Don't have sufficient directions to pick up keys from the black box. 2)Customer care couldn't help me. One operator would just cut the phone. 3)Guys don't know what they are doing in the store with their computers !

VENKATA B. 
Rating:
5.0

Ramon was very helpful. He was so helpful and courteous. We had a very pleasant experience from this location that I did not get from others. I always use U-haul on all my hauling jobs. I will always use this location from now on.

Joserene H. 
Rating:
5.0

Salesperson Tracey was awesome!!! Great customer service and respected my time with speedy service.

ANTONIA S. 
Rating:
5.0

Customer did not leave a comment.

JOSUE B. 
Rating:
5.0

One way price little high other than that good 2 days 1400 mile pay ing almost 1400+600 on gas almost 2000.00 driving my self

YUWARAJ T. 
Rating:
4.0

Customer did not leave a comment.

RONDLE B.  |  Overall Experience 
Rating:
5.0

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Dorothy R.  |  First Impressions 
Rating:
5.0

:) thanks

Jared H.  |  Overall Experience 
Rating:
5.0

Buen servicio y muy amables

ALEJANDRO F.  |  Overall Experience 
Rating:
3.0

Customer service was not available all the time. Only few people were available.

Tamekia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABES P.  |  First Impressions 
Rating:
5.0

When I booked the location, I was told that I would have 24/7 access. That’s not the case at this location.

Alvin P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamekia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genie G.  |  First Impressions 
Rating:
5.0

Damon at w. Irving location was great!! A keeper!

Liz L.  |  First Impressions 
No reviews have been submitted for this location.

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