Customer Reviews for U-Haul Moving & Storage of Irvington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Irvington

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Rebecca S. on

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PAM is a wonderful women,works hard and helps others thank u for all your help pam.

marla R. on

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I can’t say how much the store manager/owner helped me. I needed a large van for one week to hold my belongings while I was displaced out of my home. She (Pam) was able to get me a van when there was A mere few hours allowed in Indianapolis. That’s not where the customer service stopped. Days passed and time to move in. Except, I forgot the key to my lock. Now I went to U-Haul thinking bolt cutters. Nope. Not allowed on property. However, she called several retailers in the area asking and found some. She said I was on my way and the truck was mine. I am so thankful she went the extra mile to help me move in.

tim t. on

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great folks. explained reality very well

Alexander U. on

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Return staff were very funny and made the experience enjoyable

Tracy S. on

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Had an issue when picking up vehicle, called customer service and filed a complaint or grievance. Received an email about it But nothing else, nothing. No phone call or not one more email. Then dropped the truck off a bit before 12pm and all the computer systems were down, literally could not tell me anything, no total, nothing once again. I have always used uhaul and normally have had a good experience, this one was Not at all. Expected a lot more from your company. My first issue still has not been handled and now afraid there will just be more issues to come. Please help or anything. Thank u for ur time and help

craig o. on

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randy D. on

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Amanda T. on

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I requested a call to file a complaint and was told I would get a call and still have not to this day. The ridiculousness of the services I received were totally unexpected as I chose Uhaul thinking it was a noteworthy company that would cater to their customers but this is furthest from the truth. The company changed my reservations and the only way I found out is because I contacted them regarding payment. The guy I spoke to actually stated: "we look forward to you ruining a moving experience for another family". This was all over an hour of time that was not my mistake. The gentleman I spoke to was rude and anything but professional.

monica m. on

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Well I set up a reservation and there was not a truck available for use at my scheduled pickup time. I had to go clear across town to pick up a truck which added to my mileage. Not happy about it. I have to say the employees at the Michigan road store were very helpful and gave me a credit but still I have to say three my whole day off and added to my mileage

Michelle P. on

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Peter K. on

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The employees at this location were great. The truck was clean and well maintained as well.

Calvin W. on

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Arla F. on

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James G. on

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Great customer service, very informative. In and out with rental vehicle super fast!

Tyler M. on

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robert s. on

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Kenny B. on

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No smoking in the truck, the truck was clean but it smelled like smoke.

Jim P. on

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The biggest truck is what I rented. It leaked water inside, and it had been caulked across the box of the truck. I used 5 buckets to catch leaking water. I do have pictures of this. Trying to get compensated some monies back is next to impossible. People at Uhaul where I rented could not help me but obviously they knew about leak. JUNK TRUCK, I have a picture showing the box itself was sideswiped.

GLEN H. on

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More area/space for trucks and trailers and more inventory, but I hear that’s already in the works.

Mark S. on

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Jacob H. on

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Victoria C. on

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KACEY C. on

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This location is very, very unprofessional. They are very profane and obscure without care. However; they are very friendly and welcoming. They will help you get what you need even if it is a nuisance to them. The truck i rented was like a brand new truck very well maintained, didnt stink. If i ever need one again i know who ill be coming to.

TAMMY W. on

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The Fathers H. on

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jeff r. on

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I would recommend contacting the central reservation center to reserve a vehicle and speak with a person. Receiving text messages with order, contact, and location information was very helpful.

maria l. on

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I was told if truck was back by 3 am i wouldn't be chatged a second day, but when i did check in with my phone, that was recommended, i was. I WAS! I went to speal to them and he said i was charged the second day because i used phone. I will never rent from uhaul again and will slander your company every chance i get.

Kelly D. on

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The entire thing went smoothly. Have a customer to that store forever. Pam is a great employee and went above and beyond.

steve f. on

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MATT H. on

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Sarah S. on

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They need to fill the trucks with gasoline and have the customer replace it back to full. They're system is silly and uneducated in the fact that you have to literally guess and hope that you make it to the exact amount prior. Because if not, they don't reimburse you or they'll automatically charge a fee if it's just a tiny bit below a quarter. JUST FILL THE TANK AND HAVE PEOPLE RETURN THE TRUCK BACK TO FULL. I had to stop and get gas on my way from this location to my place because they didnt have enough gas. It's ridiculous and if I'm paying to borrow a truck it needs to be filled with gas.

Christopher L. on

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ray p. on

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Twania C. on

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The customer service was poor and I felt that they could have been more helpful other than.."oh well we can't fix it" Also very insensitive to customers concerns.

APRIL F. on

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Very nice and helpful made sure I understood and asked if I had any questions

April M. on

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Nice ppl there. Good service.

THOMAS R. on

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folks always helpful!

charlye v. on

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Thanks !!!!!!!!!!!!!

richard b. on

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Almost all my wooden furniture began to get mold on it.

TARAYAN J. on

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Mice feces all over my property and they chewed through my bags and one of my mattress. Also dead nice found in my unit

shelby b. on

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Rude employees with a corporate that never gets back with you.