I was never able to access my unit or get help to access my unit. On the date of purchase I was unable to access the unit. I tried to call for assistance with no answer. I also tried to speak to someone at the offices attached to the self storage. The person inside informed me that they have "nothing to do" with the self storage and referred me to a location down the street. I went to that location as they were closing and they also said they "have nothing to do" with the self storage location I am at and referred me to call a 1800 number. I called the 1800 number and they told me I need to speak to someone at the location and they also cannot help me. Today I visit the offices again on E washington and a gentleman at the front desk listens to my issue and then slaps a swipe card on the counter. I pick it up and ask "so I should use this instead of my access code?". He respondes "yes" and thats it. I go back to my self storage and I still cannot gain access. I approach the same gentleman at the desk, and he throws his hands up in the air and says "well theres nothing that I can do". I see hes very frustrated so I try to calm him down and I say "its ok. I just need to cancel this, get my money back, and move on". He processes a cancellation (i assume) the slaps two pieces of paper on the counter. I respond, "So this is a cancellation? When should I expect the refund to be processed". He responds "45 days". No one at UHaul could assist me or was interested in assisting me. You have staff that is pretty much non verbal but I cant expect anything different it just seems like communication skills is just not a tool that the gentleman has in his back pocket.
Ana H. | Online Move In- Indiana IN
- Indianapolis
- 46219
Customer Reviews for U-Haul Moving & Storage of Irvington
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
(W Of I-465)
Contact Us
6525 E Washington StIndianapolis, IN 46219
(W Of I-465)
Services at this Location:
Location Hours
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Customer did not leave a comment.
WILLIAM H. | Overall Experience- Rating:
- 2.0
I moved out on Oct 3. Not 11/10. I did the process and left the room clean and then get emails that rent is due. Horrible phone customer service. Had to call back twice due to being on hold for over thirty mins.
SHARA B. | Overall Experience- Rating:
- 2.0
I was scheduled for reservations for two units. Given wrong information over the phone. Communication with customers service was not good AT all. Then to make matters worse I was charged for two days for a truck that I only needed for one day. Yes I made modifications to my original contract but called and made more modifications and was still charged! My experience was a total nightmare. And might I add this is not the fist time this has happened to me! I need a unit on the first floor but received one on the upper floor BUT...its not the facility's fault since I reserved on line after hours.
Jacqueline B. | Online Move In- Rating:
- 5.0
Everything was great Thanks
Starla T. | Overall Experience- Rating:
- 5.0
You should include instructions for the doors for first timers, overall the facility is great and so is service. The complimentary carts are SUPERR helpful and we are glad we went with Uhaul
Jackie C. | Online Move In- Rating:
- 1.0
I asked for a first floor storage for disability reasons and was given a second floor unit with stairs and no elevator so very hard for me to get to it. My passcode didn’t work to get into the building. I needed a 10x10x15 unit and was given a 10x10x7 and all of my things will not fit into the unit. Called to try to get it corrected and kept being put on hold and after an hour and a half of waiting to talk to someone and 2phone calls the facility was closed so I have to wait til the next morning and risk being late taking back my truck the next day. This is the worst experience that I have ever had with uhaul. Not to mention that there isn’t a manager at the place that houses my unit. And I will not even get started on my truck rental. Not at all happy. Worst day of my life!!!!
Debra W. | Online Move In- Rating:
- 2.0
I had a reservation for a drive up storage unit near the airport and when that fell through I had to utilize 2 separate indoor storage units - this was a lot of extra driving, a lot more move in labor and it looks like it is going to cost more money- so it is pretty frustrating. Also one of the units didn’t have a lock as promised so I had to get one for it. And the unit that was 6’ high - my brother and I bashed our heads on it soooo many times. We had to take everything through the man door because the roll up door didn’t work - and the threshold on the man door made it really really difficult to use the carts provided- so a lot more effort on our part to overcome it. It was also Super hot in there and we didn’t have any water so that sucked. It basically took so much longer to arrange new storage and then go through the more complicated unloading process that we ended up having to return the truck a day late. - which cost me more money as well. I paid more than I was supposed for a location that was way far from the desired area and I had to work 3times harder. If someone from u haul could reach out and talk about how to make this right I would really appreciate it.
Joe M. | Online Move In- Rating:
- 5.0
yall did a good job
Latasha W. | First Impressions- Rating:
- 1.0
I have not rented anything for many, many months. Why am i getting this?
Arthur S.- Rating:
- 2.0
The automated process was extremely tedious and somewhat difficult. I would have preferred to use the location a few blocks away.
Stephen L.- Rating:
- 1.0
It was very unorganized. Two locations to get the van. Somebody needs to get things together
Dennis W.- Rating:
- 5.0
PAM is a wonderful women,works hard and helps others thank u for all your help pam.
Rebecca S. | First Impressions- Rating:
- 5.0
I can't say how much the store manager/owner helped me. I needed a large van for one week to hold my belongings while I was displaced out of my home. She (Pam) was able to get me a van when there was A mere few hours allowed in Indianapolis. That's not where the customer service stopped. Days passed and time to move in. Except, I forgot the key to my lock. Now I went to U-Haul thinking bolt cutters. Nope. Not allowed on property. However, she called several retailers in the area asking and found some. She said I was on my way and the truck was mine. I am so thankful she went the extra mile to help me move in.
marla R.- Rating:
- 5.0
great folks. explained reality very well
tim T.- Rating:
- 5.0
Return staff were very funny and made the experience enjoyable
Alexander U.- Rating:
- 1.0
Had an issue when picking up vehicle, called customer service and filed a complaint or grievance. Received an email about it But nothing else, nothing. No phone call or not one more email. Then dropped the truck off a bit before 12pm and all the computer systems were down, literally could not tell me anything, no total, nothing once again. I have always used uhaul and normally have had a good experience, this one was Not at all. Expected a lot more from your company. My first issue still has not been handled and now afraid there will just be more issues to come. Please help or anything. Thank u for ur time and help
Tracy S.- Rating:
- 5.0
Customer did not leave a comment.
craig O.- Rating:
- 4.0
Customer did not leave a comment.
randy D.- Rating:
- 1.0
I requested a call to file a complaint and was told I would get a call and still have not to this day. The ridiculousness of the services I received were totally unexpected as I chose Uhaul thinking it was a noteworthy company that would cater to their customers but this is furthest from the truth. The company changed my reservations and the only way I found out is because I contacted them regarding payment. The guy I spoke to actually stated: "we look forward to you ruining a moving experience for another family". This was all over an hour of time that was not my mistake. The gentleman I spoke to was rude and anything but professional.
Amanda T.- Rating:
- 5.0
Well I set up a reservation and there was not a truck available for use at my scheduled pickup time. I had to go clear across town to pick up a truck which added to my mileage. Not happy about it. I have to say the employees at the Michigan road store were very helpful and gave me a credit but still I have to say three my whole day off and added to my mileage
monica M.- Rating:
- 1.0
Customer did not leave a comment.
Michelle P.- Rating:
- 5.0
The employees at this location were great. The truck was clean and well maintained as well.
Peter K.- Rating:
- 5.0
Customer did not leave a comment.
Calvin W.- Rating:
- 4.0
Customer did not leave a comment.
Arla F.- Rating:
- 5.0
Great customer service, very informative. In and out with rental vehicle super fast!
James G.- Rating:
- 4.0
Customer did not leave a comment.
Tyler M.- Rating:
- 5.0
Customer did not leave a comment.
robert S.- Rating:
- 5.0
No smoking in the truck, the truck was clean but it smelled like smoke.
Kenny B.- Rating:
- 1.0
The biggest truck is what I rented. It leaked water inside, and it had been caulked across the box of the truck. I used 5 buckets to catch leaking water. I do have pictures of this. Trying to get compensated some monies back is next to impossible. People at Uhaul where I rented could not help me but obviously they knew about leak. JUNK TRUCK, I have a picture showing the box itself was sideswiped.
Jim P.- Rating:
- 4.0
More area/space for trucks and trailers and more inventory, but I hear that's already in the works.
GLEN H.- Rating:
- 5.0
Customer did not leave a comment.
Mark S.- Rating:
- 5.0
Customer did not leave a comment.
Jacob H.- Rating:
- 4.0
Customer did not leave a comment.
Victoria C.- Rating:
- 5.0
This location is very, very unprofessional. They are very profane and obscure without care. However; they are very friendly and welcoming. They will help you get what you need even if it is a nuisance to them. The truck i rented was like a brand new truck very well maintained, didnt stink. If i ever need one again i know who ill be coming to.
KACEY C.- Rating:
- 5.0
Customer did not leave a comment.
TAMMY W.- Rating:
- 5.0
Customer did not leave a comment.
The Fathers H.- Rating:
- 5.0
I would recommend contacting the central reservation center to reserve a vehicle and speak with a person. Receiving text messages with order, contact, and location information was very helpful.
jeff R.- Rating:
- 1.0
I was told if truck was back by 3 am i wouldn't be chatged a second day, but when i did check in with my phone, that was recommended, i was. I WAS! I went to speal to them and he said i was charged the second day because i used phone. I will never rent from uhaul again and will slander your company every chance i get.
maria L.- Rating:
- 5.0
The entire thing went smoothly. Have a customer to that store forever. Pam is a great employee and went above and beyond.
Kelly D.- Rating:
- 5.0
Customer did not leave a comment.
steve F.- Rating:
- 5.0
Customer did not leave a comment.
MATT H.- Rating:
- 2.0
They need to fill the trucks with gasoline and have the customer replace it back to full. They're system is silly and uneducated in the fact that you have to literally guess and hope that you make it to the exact amount prior. Because if not, they don't reimburse you or they'll automatically charge a fee if it's just a tiny bit below a quarter. JUST FILL THE TANK AND HAVE PEOPLE RETURN THE TRUCK BACK TO FULL. I had to stop and get gas on my way from this location to my place because they didnt have enough gas. It's ridiculous and if I'm paying to borrow a truck it needs to be filled with gas.
Sarah S.- Rating:
- 4.0
Customer did not leave a comment.
Christopher L.- Rating:
- 5.0
Customer did not leave a comment.
ray P.- Rating:
- 3.0
The lady doing my rental seem like she had an attitude. She ask me the same question 3 time then got upset when I asked her why did she ask .e the same question 3 times. I will never go there again.
Herman B.- Rating:
- 4.0
Customer did not leave a comment.
Brittani S.- Rating:
- 5.0
Customer did not leave a comment.
jennifer W.- Rating:
- 5.0
Customer did not leave a comment.
patrick D.- Rating:
- 4.0
Customer did not leave a comment.
Anthony T.- Rating:
- 1.0
Quit trying to scam people. When dropping it off, we were told that they were going to charge us 3 times the amount that we had paid to rent it. Then someone else came out and changed the story. We filled it up with gas to the "F" but there was a line after the F that they said it should have been filled to. So we got charged for that as well. Not happy with the experience with UHAUL.
Sherry W.- Rating:
- 1.0
Make sure the customer leaves with the equipment requested for their move. This location caused us some very serious issues by giving us the wrong information over the Internet. After flying to another state I was not able to get the equipment I needed. Also the movers that you recommended did not load our van properly so that everything would fit and we ended up reloading our own van. it appeared they were in a hurry to get to their next job. I was very displeased with their work. I use your company a lot but I was very disappointed with the encounter at this location.
Chester B.- Rating:
- 1.0
Although the truck was gross and reaked of cigarette smoke that is far from the biggest problem. The manager, Pamela, made it abundantly clear that she does not care about the customer at all. The man in front of me was upset because he was not given what he ordered. She basically told him tough luck and told him he could go somewhere else. When the man said he'd write a bad review her response was "wouldn't be the first time" - and when I went and read the reviews she wasnt lying. Multiple 1 star reviews all saying the same thing- That Pamela is awful. She was rude and condescending to me when I asked if I could drop off the truck at another Uhaul location and did not honor the pick up time I had called ahead and made. She also belittled her employee when he was having trouble with the computer. I've have never encountered such a nasty person in a management position before. I dont know if anyone from Uhaul actually reads this but if there is please understand this: Every customer that goes to this location is a customer you will never have again.
Jake T.- Rating:
- 5.0
She showed me her trucks and they were all super clean.
Michelle W.- Rating:
- 5.0
Everything went well. Trailer was in excellent condition. No problems during the 700-mile trip. Trailer brakes worked just as the should.
Gary L.- Rating:
- 5.0
All tires were down to the safety marks. That was a worry. Other than that, the truck was fine. Better than expected.
Catherine T.- Rating:
- 5.0
Very pleased and your service representatives were very helpful, knowledgeable & respectful.
Mary C.- Rating:
- 5.0
Customer did not leave a comment.
Donald C.- Rating:
- 3.0
The gas gauge is the truck was not working showing I returned the truck with 1/4 tank of gas when in reality it was full but I was charged $35 for gas!
Catherine L.- Rating:
- 5.0
Key hung up some times. Had to wiggle key.
Bryan D.- Rating:
- 5.0
Mrs Pam and her staff were excellent very professional!
CHRIS S.- Rating:
- 1.0
The lady at the counter was RUDE. Said we had to bring it back within 5 hours not 24hrs. Never looked at us in the eye. And was very short has lack of empathy towards disabled individuals. At the end. We were asked to mop the floor of the trailer because it had dust on the floor. It wasn't event dirty!?! Literally felt like I was doing the guys job. Completely lazy and fouled mouth employees.
Doug S.- Rating:
- 1.0
Filed complaint
JAMES E.- Rating:
- 5.0
Customer did not leave a comment.
Fidel H.- Rating:
- 5.0
Customer did not leave a comment.
john B.- Rating:
- 1.0
Under staffed. Waited 1hr 15 mins to my vehicle. Your system was down and slow
Charlie G.- Rating:
- 1.0
My final price was not well explained. I was told “we'll be charging you $50 for excess miles†without being told an actual total. The website listed my reservation as $120 for two days and 152 miles, and I drove 156 miles. When I disagreed with the check in personnel I was told “well you're just going to have to pay the charge and y'all to corporate†instead of receiving any explanation. Would not recommend this location
Blake S.- Rating:
- 4.0
Customer did not leave a comment.
Zeda B.- Rating:
- 5.0
Maybe just hire some extra people.
lucretia L.- Rating:
- 4.0
Customer did not leave a comment.
charles W.- Rating:
- 5.0
More help in the store
peggy S.- Rating:
- 3.0
Customer did not leave a comment.
Datoya S.- Rating:
- 5.0
Pam at this location is GREAT
AUGUSTINE D.- Rating:
- 5.0
The best staff and GM I have ever met.
Donald S.- Rating:
- 5.0
Customer did not leave a comment.
Exodus Refugee L.- Rating:
- 5.0
Customer did not leave a comment.
Exodus Refugee L.- Rating:
- 5.0
Customer did not leave a comment.
Exodus Refugee L.- Rating:
- 5.0
Corporate office called me twice. Once to confirm my order and the second to switch my vehicle and change my location when it wasnt correct
MiQe'lyn P.- Rating:
- 4.0
Customer did not leave a comment.
melissa J.- Rating:
- 2.0
Employees are trash and uneducated. Should be fired and new ones hired.
Jordyn T.- Rating:
- 5.0
Customer did not leave a comment.
Michael M.- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH K.- Rating:
- 5.0
Renting the equipment was slow, having a sign stating what you need would speed up the process
Alexander C.- Rating:
- 4.0
Customer did not leave a comment.
Christopher L.- Rating:
- 5.0
Customer did not leave a comment.
Exodus Refugee L.- Rating:
- 5.0
Customer did not leave a comment.
Ronald P.- Rating:
- 1.0
Staff was arguing, location was significantly understaffed. After returning trailer with employee and being told to go, did not receive confirmation and then received call next day saying trailer was not returned.
Jacob D.- Rating:
- 5.0
Customer did not leave a comment.
victoria D.- Rating:
- 3.0
Jeff was very helpful even when they made a mistake on the truck. There was another guy that had terrible customer service skills. Wish I saw his name.
Kim S.- Rating:
- 5.0
Customer did not leave a comment.
Dana W.- Rating:
- 4.0
Customer did not leave a comment.
Marie F.- Rating:
- 4.0
I had a good experience with this location. The lower level employees are very friendly and nice. Service is a little slow but it is a fairly busy location. The guys on site even helped me carry empty totes and dollies to the truck. If you need to rent a truck this is a great location.
Karin B.- Rating:
- 5.0
Customer did not leave a comment.
James C.- Rating:
- 1.0
Customer did not leave a comment.
amy E.- Rating:
- 3.0
I rented a 26 foot box truck. The exhaust gas leaks into the cab and there's something wrong with the front end. If you went over 50 miles an hour it shook real bad
Bart M.- Rating:
- 3.0
GOOD
darrell L.- Rating:
- 5.0
Customer did not leave a comment.
DORENDA T.- Rating:
- 5.0
Customer did not leave a comment.
Jane M.- Rating:
- 4.0
Customer did not leave a comment.
dennis W.- Rating:
- 5.0
Very nice staff!!!
Nils L.- Rating:
- 3.0
Customer did not leave a comment.
Makila B.- Rating:
- 5.0
Customer did not leave a comment.
Laura C.- Rating:
- 5.0
Customer did not leave a comment.
Robert Leal R.- Rating:
- 5.0
Quick in and quick out, great service!
Gary S.- Rating:
- 1.0
charged again after final bill was received and emailed to me then look at my account more money taken out pissed off
marla M.- Rating:
- 4.0
Customer did not leave a comment.
wiliam B.- Rating:
- 5.0
Customer did not leave a comment.
John B.- Rating:
- 5.0
good job
Frank R.- Rating:
- 5.0
Customer did not leave a comment.
Renee M.- Rating:
- 5.0
Customer did not leave a comment.
Laura C.Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!