very pleasant experience with courteous and caring help. ThanksANTHONY R.
Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes
Port Richey, FL 34668
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ronald C.
Very well maintained place. Great customer service. Very helpful staff. Rental was easy. Keep this going.RICHARD M.
Customer did not leave a comment.JACQUELINE S. | Overall Experience
Josh was very throughout and made our experience seemless.SHAUNEILLE F.
Customer did not leave a comment.JUSTYN D. | First Impressions
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.Mark H.
The mobile process isn't as streamlined as it could be. I had to take/upload a current picture of myself and upload my drivers license...only to have to go inside and provide it again at the desk.Marcel S.
Customer did not leave a comment.john P.
Customer did not leave a comment.ZACHERY H.
Customer did not leave a comment.Amanda W.
way go high priced, this is extoring money from people this was bullshit.BRIAN S.
Customer did not leave a comment.GLENN Y.
Well where I drop it off called me and said it would be $117.00 because I drop it off the same day but still was charged $150RONALD E.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.EZEQUIEL M.
This is the best u-haul facility in the area for all your moving needs.Shannan R. | First Impressions
Customer did not leave a comment.Tessa S.
Your staff at this location was very helpful I showed them a problem with the door lock on the back of the trailer and they said that they have the manager look at it in the morning are the net I had no problems thank you very muchWILLIAM M.
Always a top notch experiencemarilyn d. | First Impressions
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.Bonnie V.
Customer did not leave a comment.ZIAD S.
Customer did not leave a comment.Peggy E.
Customer did not leave a comment.GRADY C.
I use Jasmine lakes u haul alot. The only thing wrong was that the van I rented smelled like an animal farm. Otherwise, great place to rent from.PATRICIA J.
Very friendly staff and excellent customer serviceEVELYN C.
Customer did not leave a comment.Tammy K.
High beams on truck were not working. Staff was excellent and worked with me to get right size truck and trailor.JOHNRANDOLPH C.
I used to work for Bridgestone Firestone, and we had a couple Uhaul accounts. I would get so upset that they'd replace only ONE tire when it needed replacement. I noticed your fleet was the same. I'm not complaining because I know how to handle a vehicle that pulls to one side or the other. It just scares and upset me that due to that one little thing, someone could get into an accident. Bottom line is, the truck pulled very hard due to the replacement of one front tire and not both. Other than that, everything was great!PHILIP L.
Customer did not leave a comment.GLENN M.
Customer did not leave a comment.RAYMOND S.
Very professional and friendly. Quick check-in and check-out.RALPH L.
There was a long wait to return the trailer. More then two people on staff would be helpful to improve check out time.robert P.
Customer did not leave a comment.randy W.
Customer did not leave a comment.VINCENT Z.
Great experience, above and beyond what we expected. Jesse and Kristen were greatpaul b. | Overall Experience
Customer did not leave a comment.RONDA M.
Expensive rental. Was told Uhaul was the only game in town, we can charge whatever we want. Dropped the trailer at a much closer location with no refund. Dealer did not seem to care about his customers. Next time I will Buy a trailer. In the many years of being a loyal customer, I have never seen treatment like this.Richard Z.
Customer did not leave a comment.Anita R. | Overall Experience
Bathrooms in storage center need cleaning. However, I was there right at opening so they probably just needed cleaning from the night before. Otherwise facility was white glove clean.Marilyn/Levi P. | Overall Experience
Jessee was awesome representative taking care of my rentalEMILIO M.
Customer did not leave a comment.walter c. | First Impressions
Customer did not leave a comment.Brian M.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.CHARLES E. | Overall Experience
Customer did not leave a comment.Rafael V.
Pick up the truck guy was not to help full poor rating Drop off very helpfulTHOMAS S.
they did a good jobJOSEPH V.
Very nice easy to work with, would get trailer again, very good people,easy to drop offJAMES C.
Customer did not leave a comment.Troy M.
Everyone was friendly , however my reservation had been cancelled mysteriously, but got the trailer eventually and was fine reps weren't wearing masks or wearing improperly Trailer was perfect for the job had a bit of difficulty returning it online after hours (not getting a confirmation) but came out correctly the next morning ThanksSTEPHEN H.
Employees were helpful and friendlyJAMES F.
Return process very smooth!!THOMAS O.
You can't do anything to improve for the next customer, it's already perfect. smiley faceGORDON W.
Again, Super experience! Thank You Justin RogeraJustin R.
They were great, very accommodating, great attitude, the store was clean and organized, truck was ready on time and clean, a very good experienceDAVID W.
The website is broken and will not accept photos. Which is a real problem when thats the only way to drop off the vehicle after hours and Not be CHARGED $20. I had my mother take time in the morning to go and do the return in person so we were not charged the $20. The website either neexs to be fix or NOT REQUIRE A PHOTO TO DO THE RETURNS.DOUGLAS I.
Always a pleasure using U-Haul no matter the location. Easy to pickup and drop off equipment.George M.
as always, cooperative staffJOHN M.
Keep up the good work.Harold M. | Overall Experience
Customer did not leave a comment.Douglas P.
If I ever need storage again - I will. Be back.linda h. | Overall Experience
Amazing servicemarzette R.
Customer did not leave a comment.Raymond L.
Customer did not leave a comment.frank B.
Customer did not leave a comment.Emanuel C.
I'd like to add Jesse and Kristine are amazing employees who go above and beyond for the community for those who use this store They are truly kind helpful and understanding . The company should be greatful to have them because all of the constumers whom appreciate all the effort and care they put into each day So many like myself will be repeat customers Thank you Sincerely Rolanda Hawkinsrolanda h. | Overall Experience
Customer did not leave a comment.JENIFFER R.
Customer did not leave a comment.CRYSTAL M.
Customer did not leave a comment.RANDY W.
Considering covid please often clean the inside of the trucks and also the equipment. Remember you can't see germs. Besides that customer service was great. Thank you.VANESSA O.
Very busy, but nice, quick and easy in and outCHERYL ANN L.
The person that helped me was excellent, she got me in and out in just minutes.Jacek M.
Customer did not leave a comment.Archibald M.
Customer did not leave a comment.Benisio I.
Service it was outstanding I don't know anything else you could do you did fantastic I have any questions like they got answered 100% satisfied plusWILLIAM A.
Customer did not leave a comment.Kathi d. | Overall Experience
Great service. I will need a truck or van at least 3 more times in the future and i will rent them all from this site.Terri M.
Customer did not leave a comment.Theresa S.
Customer service was A-plusranaldo F.
The return of the truck at night was a bit much but other than that I had a great experience and Joshua is a great guy.swan W.
sales person should of explained the way this product is rented ...... not like trucks and other rentals i have rented from youPIERRE P.
Customer did not leave a comment.jack M.
Customer did not leave a comment.ANDREW L.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Ronnie L.
When I reserved my Uhaul online I was given the option to check-in online so I can use my phone and it would be quicker. Online I was also given the option of the "Collision Damage Waiver Responsible for only the low $150 deductible - Be Protected! for the price of $10.00 or the Immediately upon return reimburse U-Haul for damage. Charges may include but are not limited to vehicle replacement, loss of use, and other administrative fees." When I went to pick up my van I was asked to register again and was told I had to pay the $10.00 fee for the protection. I was forced to do it or not get the van. I was told that if I rent the truck or the van for $19.95 I must pay the extra $10.00 fee but if I get any other truck for $29.99 I do not have to pay it. I felt scammed and pressured because they knew I needed the Van, I took off work for the move and arranged others to assist so I was in a bind. That was so wrong that you are forced to still pay an extra $10.00 that comes up online and in their store as optional.TOMINE B.
Customer did not leave a comment.Randy W.
Great staffRonald J. | Overall Experience
I am very upset. I used a 10 foot truck for my daughter to move a bed and dresser. It was a 19.95 rental that turned into 103.16 . Wow I really won't ever rent a Uhaul again nor will I recommend using a uhaul for any reason. You really do charge way too much for this after the fact. and .99 cents a mile is a shame. I can see if you allow for a certain amount of miles on the truck included in the price but OMG 63 dollars for 13 miles over the 50???.....I have used Uhaul all my life when moving with my husband and children but they were good prices and no one ripped anyone off. Always brought back the vehicles fully gassed and clean. Now, I guess you changed. I think when you say 89.00 it shouldn't be allowed to go over that. I am livid. Have a peaceful night,Kyle C.
Customer did not leave a comment.DEBRA W.
Very friendly and helpful staff made several very helpful suggestions. I will recommend this location to anyone who asks.CHUCK L.
Customer did not leave a comment.Rodney P.
Staff rude and dis organization all ocwrTawnya H.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.sharel w. | Overall Experience
Great experiencewilliam P.
Nothimg, it was a perfect experience.MICHAEL H.
Storage available made it easy.Douglas S.
Double charged for rental, causing my account to go into the negative right before Christmas & you tell me it will take 3-5 business days before I will get my money back! Worst experience ever. I will never use uhaul again nor will I recommend it. The person I spoke to on the phone when I called the 800 Number was not helpful or polite at all. Very frustrating and highly disappointed!ANITA D.
It seemed like the young woman checking us in had better things to do than to help us - otherwise you would have gotten a 5 star rating. Also, unless I missed it, it should say on website that a 2" ball is needed for hitch. We needed to go change out our hitch - that just wasted time in our day.Wendy S.
Excellent service, wouldn't change anything, service was great.Rodney P.
Customer did not leave a comment.CHELSEA L.
We have used this location before and had excellent service. We drove 20 miles further then we had to to return our car trailer here because of the excellent service.James G.
Customer did not leave a comment.KARI E.
Very neat & friendly people..tara H. | Overall Experience
Very friendly. Talked thru my options on renting truck.TARA H.
Customer did not leave a comment.MICHAEL C. | First Impressions
Customer did not leave a comment.Richard H. | Overall Experience
I feel like this location sets the standard for stellar service. I was impressed by their knowledge and professionalism.Andrew M.
Very nice people to work with. Outgoing and friendly.Ronald C. | Overall Experience
Customer did not leave a comment.sharel w. | First Impressions
Customer did not leave a comment.CHARLES E. | First Impressions
Customer did not leave a comment.Shelby B.
Customer did not leave a comment.marshall G.
This was the worst experience with this company I ever experiencedWillie C. | Overall Experience
Best customer service you will find. I honestly have never seen this sort of hospitality ever before and I have worked in RESTAURANTS for 20 years. I don’t remember the site managers name but she is amazing. She fixed a mix-up that another location had when they gave me the wrong truck. She was amazing. Jesse, and the other two guys that work there were great too. I just can’t say enough about how happy I am with this location. I hope I don’t have to move anytime soon but if I do, I will be using Jasmine Lakes U-haul for all of it. I tip my hat to all of them.Josh G. | Overall Experience
Customer did not leave a comment.Ronald C.
Great experienceRonald C. | First Impressions
Customer did not leave a comment.Kevin B. | Overall Experience
Wished they would refund unused money for unused day.arthur n. | Overall Experience
smiley faceGordon W. | Overall Experience
Customer did not leave a comment.Shirley B. | First Impressions
Friendly staff,clean facility,pleased with all servicesdeborah P. | Overall Experience
Very Clean Well kept. Safe Owners very nice. Thank you for all your help👍👍Jode W. | Overall Experience
Paid for 24 hour access the first day my card and information were wrong so i had to return to the store to get it fixed, which It wasn’t a problem because it is returning anyway because the guy gave me too much change As a manager and myself I want to do the right thing When I return to the storage facility thinking that my card was correct IT it was not upon waking up the manager because i was out front of the storage unit with my suv loaded up and a couch on my roof she told The customer service rep to not call her back and going back to bed ... needless to say i had to unpack what I already packed after working 12 hours ....Alexis D. | Overall Experience
Moving is hard and stressful. The staff at this location was amazing and made pick up, drop off, getting supplies, and reserving a storage unit so easy. Thank you!!Nikki R. | First Impressions
Customer did not leave a comment.Cynthia P. | First Impressions
Always a fantastic experience. smiley faceGordon W. | First Impressions
Friendly and helpful staff; clean and secure facility.Kenneth W. | Overall Experience
Customer did not leave a comment.WANDA R. | First Impressions
Customer did not leave a comment.Richard H. | Overall Experience
I didnt appreciate being forced to purchase insurance that a CHOICE one should make on their own. For that reason I doubt I would use Uhaul for storage again. What was there didn't need protection. But the facility is great.Catherine O. | Overall Experience
Customer did not leave a comment.Candace B. | Overall Experience
Customer did not leave a comment.Tasha D. | Online Move In
Customer did not leave a comment.John Q. | First Impressions
Very accommodating staff.Michele M. | Overall Experience
Customer did not leave a comment.Cyndi L. | First Impressions
Customer did not leave a comment.Michael W. | Overall Experience
Customer did not leave a comment.Alvin G. | Overall Experience
Customer did not leave a comment.Douglas M. | Overall Experience
Staff is very friendly.facility very clean.price is very affordable..deborah P. | First Impressions
staff was very friendly and walked us through the process of checking in and out of our storage unit. Thanks again.Marty F. | First Impressions
Customer did not leave a comment.Sherri R. | First Impressions
Customer did not leave a comment.Diana M. | Overall Experience
Customer did not leave a comment.Dwight R. | First Impressions
your mechanic was very good he helped me with my van as my side door was stuck and I could not get it shut. this man needs a raise in payStephen G. | First Impressions
Friendly staff, very thorough. Facility was super clean!Kenneth W. | First Impressions
its a nice clean and secure storage facilityRobert N. | Overall Experience
My experience was above my expectations. A very secure, dry, convenient facility. By far the best storage experience I've had, and I'll definitely use this place again!Leon S. | Overall Experience
Very friendly and professional, facility is very safe. The employees were very helpful and efficient. I would recommend this place to anyonechris e. | Overall Experience
Customer did not leave a comment.Samantha K. | First Impressions
I have a below average score as I think it's a bad business practice to charge me for an entire month of storage even though I only was in there for two days and not offer a refundBrian P. | Overall Experience
Friendly , helpful, convenient, and easy access, what else could any one ask in a storage facility . Service, equipment and supplies, They have the best of that also .gary p. | First Impressions
The staff was super helpful!roxanna e. | First Impressions
An awesome experience!!!!ian b. | First Impressions
great, except, we were unloading a semitruck into 2storage units and everytime we tried to go through the door we had to scan the card at two different scanners, located 20 ft apart. doubling walkingcolleen h. | First Impressions
Great facilitySidney B. | Overall Experience
Chose this location to reserve a truck and storage unit. Everyone was very professional and courteous. Store front and storage area was well organized and clean. Highly recommend this uhaul location.Rowena M. | First Impressions
Easy but secure. The tour of building and explanation of entry progess was wonderful. Kristin made it all so easy.RODNEY P. | First Impressions
Staff was very friendly n helpfulRobyn R. | First Impressions
Could use a bigger cart for wide furnituretroy F. | Overall Experience
Employees very knowledgeable, personable, and explained all details as it pertained to their rental and storage. Excess to the unit very easy and accommodating. All employees very helpful.Robert K. | Overall Experience
I worked with Kevin (the Manger) and Kristin and they were fantastic. All of the employees are Great!!!!!!Anna W. | First Impressions
Everyone was super friendly! Storage room was very spacious and everything was clean and very convenient with the carts. Overall a excellent experience!Robert H. | Online Move In
Very knowledgeable staff, and quick service!regina d. | First Impressions
N/AMichael F. | Overall Experience
Gentlemen that helped me was super helpful and friendly!.Claudia F. | First Impressions
Customer Service Excellent! Equipment Condition Exceptional.Robert K. | First Impressions
every thing was great and every one was very helpfuldarlene g. | Overall Experience
Great staff. Nice facility. Easy to get setup.john m. | First Impressions
very professionalGEORGE T. | First Impressions
They have great customer service I would recommend them to anyonedarla h. | First Impressions
Good service.Dale P. | First Impressions
great serviceRobert N. | First Impressions
Service was quick, with clear explanations and good follow up.Linda W. | First Impressions
I had a good overall experience. Moving is always a stressful adventureJenny L. | First Impressions
I was very disappointed with your policy on no refunds or portions after I only used storage for 3 days. I have used your facility on numerous occasions and I have used your u-haul services.Marc S. | Overall Experience
Great facility and staff.AL K. | Overall Experience
The people there is very friendly and helpful. We worked with Jesse and was very informative and thorough ezplaining how things worked. We will definitely return for future needs.Gary D. | First Impressions
Staff was extremely friendly and helpful. Good folks.Thomas N. | First Impressions
I will use your facilitys again. Thanks.Wanda E. | Overall Experience
Good valueTAMMY P. | Overall Experience
In the 30 years of moving furniture, I've never been forced to buy insurance on a unit...found that quite odd. Nobody answered call button when I was locking unit, so they could verify disc lock.??!!!Dominick c. | First Impressions
Jessy is a great employee. He was very reassuring and made the moving experience as well as it could be.Wanda E. | First Impressions
Always received excellent service from the staff they always made sure everything was right. If the need arrives I will use this locationJim H. | Overall Experience
It was pretty easy to get the paperwork done and the storage unit is very nice.Patricia B. | First Impressions
Awesome experience!Gordon W. | First Impressions
Jessie was awesome took his time and explained everything. Very friendly and helpful. You have a great employee in him please keep him around his aditude about the company is great.anthony s. | First Impressions
The gentleman was extremely helpful and nice . . Great to see such customer Service.cynthia r. | First Impressions
Staff was very courteous and accommodating!shelly M. | Overall Experience
sense of humor goodDavid j. | First Impressions
Good fast service and value.TAMMY P. | First Impressions
Everyone was very helpfulSidney B. | First Impressions
excellent serviceRichard H. | First Impressions
Excellent customer servicetroy F. | First Impressions
The staff was very informative courteous and polite excellent customer service I would recommend this company to all my friends and family thank you have a great dayTheresa N. | First Impressions
Great staffWilliam earl s. | Overall Experience
All personnel very accommodating!shelly M. | First Impressions
Great costumer service and great pricesErika R. | First Impressions
It was a great experience, he explained everything in a professional manner. Showed me the unit and all the securities that were available to me, which is important. I would absolutely recommend it.patricia m. | First Impressions
Great serviceAL K. | First Impressions
very polite and helpful thanksdarlene g. | First Impressions
Excellent detail provided and took time to show and explain everything.Steve B. | First Impressions
These guys were awesome!Andy C. | Overall Experience
Very well montaigne and the staff very good come through it and will tell everybody about it cuz they treat me good and we got a lot of fishing and a lot of skillsFransisco V. | Overall Experience
They did there job well and treated you with respect What more do you need.Virgina C. | First Impressions
Don't like being forced to buy insurance but the staff and building are great. Insurance should be our choiceCatherine O. | First Impressions
Like the service and dedicated personal atencion to the customer !!!Fransisco V. | First Impressions
Great storage unitBilliejean L. | First Impressions
Very clean and neat. Precise and to the point. Jesse was great help!gilimaris r. | First Impressions
Service was excellent answered all my questions showed the unit and security.Jim H. | First Impressions
CleanKEVIN L. | First Impressions
Clean, easy, General Manager very transactional borderline rude. Other than the process as easy.Bernadette J. | First Impressions
Great placeRose N. | Overall Experience
Everyone was very friendly and that makes all the difference to me. Very clean.Lu Anne B. | First Impressions
Every thing was great, the facility is so easy to make the storage easy. Wish a lot of other places were like this A+Annmarie B. | First Impressions
Nice experienceTracey L. | Overall Experience
Customer service was very good and knowledgeable with everything.Luis R. | First Impressions
Everyone was extremely helpful and I had a great experience! smiley faceGordon W. | Overall Experience
Kevin was a very nice man who helped me with everything. It was a pleasure to do business with him.Susian s. | First Impressions
As usual the staff was great would recommend highlyJohn M. | Overall Experience
Thanks for everything you did for me and many others to help the move go easier. The staff was and the new building and huge parking area. Very highly recommend. Great Job every one. Keep it up!Nadine S. | Overall Experience
A terrific experience. smiley faceGordon W. | First Impressions
Very personable and most professional. A great experience!Tracey L. | First Impressions
Other than the location of my unit, it was a great experience.CATHERINE S. | First Impressions
Wonderful place! Great customer service!mara lynn B. | Overall Experience
great experiencelucille L. | Overall Experience
New facility. Very helpful employees.christohper y. | First Impressions
Truck rental in Texas was not good at all but rentamof units at Jasmine Lake FL was AMAZING. Manager was super helpful. Team members were helpful! 1 day truck rental from Jasmine lakes was smoothJanie B. | Overall Experience
The staff went above and beyond, happily, to assist me with my recent move. Thank you very much!Lauren M. | Reservation
Staff made my rental so easy!Rick G. | Overall Experience
I was very impressed with mgr and want to apologize for leaving behind some garbage I meant to dispose of so thank you for doing so very muchMadonna W. | Overall Experience
My furniture get mold.Ismael Q. | Overall Experience
Great job..JOSEPH N. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!