Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage Of Jasmine Lakes
RODNEY P. on
Easy but secure. The tour of building and explanation of entry progess was wonderful. Kristin made it all so easy.
Patrick F. on
I was charged for insurance and had to call and have removed. Then I was charged twice for the trailer rental. I called and advised them and they still have not resolved a week later. It’s a stupid $26 and I don’t have time to call again. Frustrating.
jerri C. on
I Truly had Perfect Customer Service Both Places!!! So Grateful??
Robyn R. on
Staff was very friendly n helpful
Amie H. on
I’m very unhappy if you were to go back if it was able to look at all the history of transactions for customers you would go back to see my last name in my maiden last name how many times over the years we have used U-Haul I’ve always stood behind them and always praise them for every move that we had a safe convenient trip and we moved through almost all of the 50 states this by far was the worst experience I’ve ever experienced in my in my adulthood I first went to the place greeted by an associate by the name of James Siebert that was extremely negative extremely rude and was not pleasant to deal with whatsoever I was already full of anxiety from just having to make this move myself and everything that includes a move Then when I had questioned him if he was having a bad morning he proceeded to tell me how he has to work two jobs and how he would rather not be here that didn’t make me feel very confident in the care that I was expecting to receive because to me that made a poor image to U-Haul . I was so overwhelmed by the way that the service was that I forgot to ask about the dolly so I did not get a dolly even though I was charge for it which made my move a little bit harder on us however when I came back to return the truck A gentleman by the name of Timothy Turner asked us where the dolly was and I said we didn’t get the dolly his response was well you’re still going to get charge for it and it says right here you got a dolly first of all that is no way to speak to a customer with no thought of maybe there was a problem or what happened I said to Mr. Turner is Mr. Sieberts still here from this morning because let’s ask him I did not receive any dolly plus I would think that U-Haul would have on hand inventory of how many dollars you have and how many you have out for the day that customers are using. I understand that we all have bad days on the critical care nurse but the last thing I would ever want to do was to put a patient’s family in a bad mood or being negative because the first thing they would think of is that I don’t really care nor do I care about my company and how liable am I going to be giving them the services that they need I’m very disappointed about this I feel as if the negativity just kind of down poured on my day but the fact of the first thing that the second gentleman asked about the dolly without even saying oh I’m sorry or less he would happen right away want to talk telling me I would be charged because it was in my contract I don’t feel like it was very professional no courtesy of the way that I was treated at all and unfortunately everyone in my family uses U-Haul because we’ve always use them I would like to be contacted regarding this matter I would like to be refunded the money for the dolly as I didn’t have it and if you go back to the inventory for that store you can see that I never did receive it nor do I have it in my own possession but I will never ever be going back to that store at all and I’m not
john K. on
The truck was dirty when I picked it up. Turn signal was broken(wouldn’t disengage after making a turn). Spoke with the woman when returning the truck she made right by the dirty truck and said she’d get the turn signal fixed. All in all an average uhaul experience.
Jeremy T. on
The truck was really hard to drive steering was really loose and kept pulling to the right side of the road
troy F. on
Could use a bigger cart for wide furniture
Randall B. on
Rep very personable and helpful. Truck was great.
Robert K. on
Employees very knowledgeable, personable, and explained all details as it pertained to their rental and storage. Excess to the unit very easy and accommodating. All employees very helpful.
Luis S. on
I think the Gentleman who help us was a special person that you can tell he enjoys helping the customers
Francisco L. on
Everything was good.
Anna W. on
I worked with Kevin (the Manger) and Kristin and they were fantastic. All of the employees are Great!!!!!!
Robert H. on
Everyone was super friendly! Storage room was very spacious and everything was clean and very convenient with the carts. Overall a excellent experience!
Linda W. on
Nothing Excellent customer service--the employees at this location deserve a GOLD star rating.
william N. on
I had a great experience with jasmine uhaul. But I had a problem getting charged an extra day because I dropped it off 45 min after 9am. I don’t think I will rent a uhaul again not very happy and I left more gas in it then when I picked it up from Florida
regina d. on
Very knowledgeable staff, and quick service!
robin B. on
Staff was excellent and so nice and helpful. I will definitely use this location again and recommend it!
victoria M. on
Allow payment from an authorized user even if if it isn't the licensed driver
Mark L. on
Best u-haul experience ever. The process is wonderful now and the employees were awesome! Most definitely recommend this location to everyone for truck and storage rentals! Thank you for such a great experience.
Michael F. on
N/A
Lydia H. on
As I said she did the paperwork WRONG and now here I am in San Angelo Texas and have no idea where to take this thing too. This is just wrong. I have a 26 hour drive to get home for Christmas and now I have to try to find somewhere that will take this thing. I am NOT HAPPY!!!
Jeniffer H. on
Free coffee in the lobby?
Claudia F. on
Gentlemen that helped me was super helpful and friendly!.
Frank B. on
Kristen and Jessie were an absolute pleasure to work with. Their customer service went above and beyond all expectations. If you need a UHaul or storage unit don't look any farther than UHaul Jasmine Lakes, their phenomenal.
michael C. on
In your life you will not see me again. Rented a 5x9 supposed to be 4ft 9in. Drove 3 hours. Trailer turns out to be 4ft 3in. Your Kevin told me to stick. We are done.
Patricia P. on
My wait was about 20 minutes and I would have preferred to be done quicker but everyone was very pleasant and knowledgeable. Overall I dont think anything needs to be done to improve. These employees are great.
Terry A. on
The same you did for us...Brian Morales was AWESOME!!!
Robert K. on
Customer Service Excellent! Equipment Condition Exceptional.
John N. on
make the process of check in much shorter
Robert N. on
better odometer readings only ised 7 miles at the most got charged for 14 should have had the agent check it while i was there
Cliff G. on
Kevin and his team are true professionals, courteous and patient.
Kevin D. on
Excellent experience
William D. on
The pick up that I rented was perfect and cost effective for the job I had to do. The staff were excellent to deal with. Much appreciated.
Julie F. on
The guy was down-talking to us abt not understanding why the credit card machine would say that the price was $120 when it was supposed to be $62. He said it was because of a cash price vs cc price. He kept repeating the same info abt cash requiring a $60 cash deposit but wouldn’t attempt to explain that in a few more screens she would see the chance to approve the $62 purchase. So he kept repeating the same thing like she’s dumb. (She is a Nurse Practicioner.) And the kicker? He insisted that he needed to take two pictures of my wife’s driver’s license. FROM A CELL PHONE. Is this normal? It was with his iPhone. And then we got a notice that our credit card was attempted to be used for purchasing a $600+ hotel room. We have no way of knowing if this was him or not, but the two events happened one right after the other. This guy was Kevin Van Dyk.
darlene g. on
every thing was great and every one was very helpful
Michael R. on
repeat customer. This place is awesome. pleasent experience everytime.
john m. on
Great staff. Nice facility. Easy to get setup.
Humberto M. on
All the employees were professionals and explained everything clearly.
Carmine P. on
the staff was very helpful!!!!!!!!!!!! Kristen was very helpful.
GEORGE T. on
very professional
Philip M. on
don't change
Michael U. on
Everything went very well. Great customer service!
Greg J. on
We took advantage of the one month free storage. It was convenient to drop off and store at the same place.
Heather C. on
This was the best experience I've ever had with Uhaul. Very courteous customer service and very friendly. Truck was in great condition. Storage areas are clean secure. I would recommend this location to any of my local friends and family.
Dave K. on
site personnel where curt and unfriendly.
Amber M. on
This facility was was very clean and customer service was fast. We were able to park the vehicle in a drop-off area and were out processed very quickly without issue.
Michael R. on
Awesome service
Michael R. on
Truck was ok for a short move but sure hope i never have to take that one on a long one. It bounced all over the road and i think there was an exhaust leak. Was very convenient though. Thankful i was able to get one without a reservation. Overall rating 4.5 out of 5.
Wolfgang H. on
very helpful
Glenda B. on
Good service over all
Ta'Lia G. on
Excellent customer service!
Amy K. on
Very Professional and Helpful!
darla h. on
They have great customer service I would recommend them to anyone
frank H. on
Good service and friendly too.
Dale P. on
Good service.
kenn W. on
The staff there were very professional I wouldn't change a thing
Edward R. on
This location was perfect !! Kristin was wonderful !!! Would highly recommend that location !!!!
Peter M. on
The service provided at this location is nothing short of fantastic.
Barbara K. on
Nothing I can think off. It was a very quiet place and calm upon return. thank you
Paul H. on
Polite, helpful answered all questions
FRANK K. on
Good Job !
Vincent R. on
Kevin Van Dyk the GM was fantastic. Explained everything, got everything hooked up and even told us to have a safe trip. He was a pleasure to work with. Thank you Kevin.
Robert N. on
great service
Linda W. on
Service was quick, with clear explanations and good follow up.
Jenny L. on
I had a good overall experience. Moving is always a stressful adventure
Marc S. on
I was very disappointed with your policy on no refunds or portions after I only used storage for 3 days. I have used your facility on numerous occasions and I have used your u-haul services.
AL K. on
Great facility and staff.
Gary D. on
The people there is very friendly and helpful. We worked with Jesse and was very informative and thorough ezplaining how things worked. We will definitely return for future needs.
Thomas N. on
Staff was extremely friendly and helpful. Good folks.
Wanda E. on
I will use your facilitys again. Thanks.
TAMMY P. on
Good value
Dominick c. on
In the 30 years of moving furniture, I've never been forced to buy insurance on a unit...found that quite odd. Nobody answered call button when I was locking unit, so they could verify disc lock.??!!!
Wanda E. on
Jessy is a great employee. He was very reassuring and made the moving experience as well as it could be.
Jim H. on
Always received excellent service from the staff they always made sure everything was right. If the need arrives I will use this location
Patricia B. on
It was pretty easy to get the paperwork done and the storage unit is very nice.
Gordon W. on
Awesome experience!
anthony s. on
Jessie was awesome took his time and explained everything. Very friendly and helpful. You have a great employee in him please keep him around his aditude about the company is great.
cynthia r. on
The gentleman was extremely helpful and nice . . Great to see such customer Service.
shelly M. on
Staff was very courteous and accommodating!
David j. on
sense of humor good
TAMMY P. on
Good fast service and value.
Sidney B. on
Everyone was very helpful
Richard H. on
excellent service
troy F. on
Excellent customer service
Theresa N. on
The staff was very informative courteous and polite excellent customer service I would recommend this company to all my friends and family thank you have a great day
William earl s. on
Great staff
shelly M. on
All personnel very accommodating!
Erika R. on
Great costumer service and great prices
patricia m. on
It was a great experience, he explained everything in a professional manner. Showed me the unit and all the securities that were available to me, which is important. I would absolutely recommend it.
AL K. on
Great service
darlene g. on
very polite and helpful thanks
Steve B. on
Excellent detail provided and took time to show and explain everything.
Andy C. on
These guys were awesome!
Fransisco V. on
Very well montaigne and the staff very good come through it and will tell everybody about it cuz they treat me good and we got a lot of fishing and a lot of skills
Virgina C. on
They did there job well and treated you with respect What more do you need.
Catherine O. on
Don't like being forced to buy insurance but the staff and building are great. Insurance should be our choice
Fransisco V. on
Like the service and dedicated personal atencion to the customer !!!
Billiejean L. on
Great storage unit
gilimaris r. on
Very clean and neat. Precise and to the point. Jesse was great help!
Jim H. on
Service was excellent answered all my questions showed the unit and security.
KEVIN L. on
Clean
Bernadette J. on
Clean, easy, General Manager very transactional borderline rude. Other than the process as easy.
Rose N. on
Great place
Lu Anne B. on
Everyone was very friendly and that makes all the difference to me. Very clean.
Annmarie B. on
Every thing was great, the facility is so easy to make the storage easy. Wish a lot of other places were like this A+
Tracey L. on
Nice experience
Luis R. on
Customer service was very good and knowledgeable with everything.
Gordon W. on
Everyone was extremely helpful and I had a great experience! smiley face
Susian s. on
Kevin was a very nice man who helped me with everything. It was a pleasure to do business with him.
John M. on
As usual the staff was great would recommend highly
Nadine S. on
Thanks for everything you did for me and many others to help the move go easier. The staff was and the new building and huge parking area. Very highly recommend. Great Job every one. Keep it up!
Gordon W. on
A terrific experience. smiley face
Tracey L. on
Very personable and most professional. A great experience!
CATHERINE S. on
Other than the location of my unit, it was a great experience.
mara lynn B. on
Wonderful place! Great customer service!
lucille L. on
great experience
christohper y. on
New facility. Very helpful employees.
Janie B. on
Truck rental in Texas was not good at all but rentamof units at Jasmine Lake FL was AMAZING. Manager was super helpful. Team members were helpful! 1 day truck rental from Jasmine lakes was smooth
Lauren M. on
The staff went above and beyond, happily, to assist me with my recent move. Thank you very much!
Rick G. on
Staff made my rental so easy!
Madonna W. on
I was very impressed with mgr and want to apologize for leaving behind some garbage I meant to dispose of so thank you for doing so very much
Ismael Q. on
My furniture get mold.
JOSEPH N. on
Great job..