Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up the truck guy was not to help full poor rating Drop off very helpful
they did a good job
Very nice easy to work with, would get trailer again, very good people,easy to drop off
Everyone was friendly , however my reservation had been cancelled mysteriously, but got the trailer eventually and was fine reps weren't wearing masks or wearing improperly Trailer was perfect for the job had a bit of difficulty returning it online after hours (not getting a confirmation) but came out correctly the next morning Thanks
Employees were helpful and friendly
Return process very smooth!!
You can't do anything to improve for the next customer, it's already perfect. smiley face
Again, Super experience! Thank You Justin Rogera
They were great, very accommodating, great attitude, the store was clean and organized, truck was ready on time and clean, a very good experience
Nothing
The website is broken and will not accept photos. Which is a real problem when thats the only way to drop off the vehicle after hours and Not be CHARGED $20. I had my mother take time in the morning to go and do the return in person so we were not charged the $20. The website either neexs to be fix or NOT REQUIRE A PHOTO TO DO THE RETURNS.
Always a pleasure using U-Haul no matter the location. Easy to pickup and drop off equipment.
as always, cooperative staff
Keep up the good work.
If I ever need storage again - I will. Be back.
Amazing service
I'd like to add Jesse and Kristine are amazing employees who go above and beyond for the community for those who use this store They are truly kind helpful and understanding . The company should be greatful to have them because all of the constumers whom appreciate all the effort and care they put into each day So many like myself will be repeat customers Thank you Sincerely Rolanda Hawkins
Considering covid please often clean the inside of the trucks and also the equipment. Remember you can't see germs. Besides that customer service was great. Thank you.
Very busy, but nice, quick and easy in and out
The person that helped me was excellent, she got me in and out in just minutes.
Service it was outstanding I don't know anything else you could do you did fantastic I have any questions like they got answered 100% satisfied plus
Great service. I will need a truck or van at least 3 more times in the future and i will rent them all from this site.
Customer service was A-plus
The return of the truck at night was a bit much but other than that I had a great experience and Joshua is a great guy.
sales person should of explained the way this product is rented ...... not like trucks and other rentals i have rented from you
When I reserved my Uhaul online I was given the option to check-in online so I can use my phone and it would be quicker. Online I was also given the option of the "Collision Damage Waiver Responsible for only the low $150 deductible - Be Protected! for the price of $10.00 or the Immediately upon return reimburse U-Haul for damage. Charges may include but are not limited to vehicle replacement, loss of use, and other administrative fees." When I went to pick up my van I was asked to register again and was told I had to pay the $10.00 fee for the protection. I was forced to do it or not get the van. I was told that if I rent the truck or the van for $19.95 I must pay the extra $10.00 fee but if I get any other truck for $29.99 I do not have to pay it. I felt scammed and pressured because they knew I needed the Van, I took off work for the move and arranged others to assist so I was in a bind. That was so wrong that you are forced to still pay an extra $10.00 that comes up online and in their store as optional.
Great staff
I am very upset. I used a 10 foot truck for my daughter to move a bed and dresser. It was a 19.95 rental that turned into 103.16 . Wow I really won't ever rent a Uhaul again nor will I recommend using a uhaul for any reason. You really do charge way too much for this after the fact. and .99 cents a mile is a shame. I can see if you allow for a certain amount of miles on the truck included in the price but OMG 63 dollars for 13 miles over the 50???.....I have used Uhaul all my life when moving with my husband and children but they were good prices and no one ripped anyone off. Always brought back the vehicles fully gassed and clean. Now, I guess you changed. I think when you say 89.00 it shouldn't be allowed to go over that. I am livid. Have a peaceful night,
Very friendly and helpful staff made several very helpful suggestions. I will recommend this location to anyone who asks.
Staff rude and dis organization all ocwr
Great experience
Nothimg, it was a perfect experience.
Storage available made it easy.
Double charged for rental, causing my account to go into the negative right before Christmas & you tell me it will take 3-5 business days before I will get my money back! Worst experience ever. I will never use uhaul again nor will I recommend it. The person I spoke to on the phone when I called the 800 Number was not helpful or polite at all. Very frustrating and highly disappointed!
It seemed like the young woman checking us in had better things to do than to help us - otherwise you would have gotten a 5 star rating. Also, unless I missed it, it should say on website that a 2" ball is needed for hitch. We needed to go change out our hitch - that just wasted time in our day.
Excellent service, wouldn't change anything, service was great.
We have used this location before and had excellent service. We drove 20 miles further then we had to to return our car trailer here because of the excellent service.
Very neat & friendly people..
Very friendly. Talked thru my options on renting truck.
I feel like this location sets the standard for stellar service. I was impressed by their knowledge and professionalism.
Very nice people to work with. Outgoing and friendly.
This was the worst experience with this company I ever experienced
Best customer service you will find. I honestly have never seen this sort of hospitality ever before and I have worked in RESTAURANTS for 20 years. I don’t remember the site managers name but she is amazing. She fixed a mix-up that another location had when they gave me the wrong truck. She was amazing. Jesse, and the other two guys that work there were great too. I just can’t say enough about how happy I am with this location. I hope I don’t have to move anytime soon but if I do, I will be using Jasmine Lakes U-haul for all of it. I tip my hat to all of them.
This U-haul location has some of the best customer service I have ever seen. I've worked in restaurants for the past 20 years and haven't seen customer service this good. My truck rental from Washington state to Florida got all messed up and the Jasmine Lakes location fixed everything. I had a storage unit here as well. I swiped my card at the wrong spot one evening and set the alarm off. Jesse, one of the employees came to let me know what had happened. He wasn't upset, he was kind and understanding. He showed me how to do things the proper way and told me to have a great day. I'm not exaggerating or gushing, this u-haul location is probably one of the best in the country. If I ever do moving business again around here, it will be with them. I just have never seen this sort of hospitality before. I'm a customer for life.
Great experience
Excellent customer service! Thank you.
The young man came out to our vehicle and disconnected the trailer for us. He then emailed my receipt to me, so the whole process only took about a minute. Excellent service!
They did help me with the return late fees that were charged because we were an hour late because the moving help never showed. We also had to drive 20 minutes away to return the truck because the closest store was full of trucks. The local store was willing to help with my problem but 800 U-HAUL was terrible to deal with, long hold times, no solution to the problem.
Good job Very helpful And everything was ready
Keep doing what you're doing over there, quick, easy and friendly service!
Wished they would refund unused money for unused day.
They over charged and withdrew from my account without authorization.
The girl that helped didn't really seem interested in helping. I made a reservation for a truck and I went to their location which actually was the wrong location. Since I was already there I ask if I could just get a truck from here. She replied “well I don't know what you wantâ€, rudely. I asked if she had any 20FT trucks available and she rang it up and told me to just put my card in. The total on the screen showed a way higher price than I was anticipating. They advertised on the board above her that a truck of that size was $39.95 and it displayed $79 on the screen for the truck. When questioned the price she said it's fine it's just a hold on my card. I said I would like to know why it's showing that price though and if I would actually be charged that. She seemed annoyed that I didn't just put my card in for her to charge me more. She looked at her computer and corrected the price and said “there that should be the right price put your card in now.†When I returned my truck the next day I parked it where I was told and went inside to return the key and the same girl was there and she asked what I needed. I told her I was just returning a truck. She said just go outside there should be a guy out there. Her whole attitude just seemed like she didn't want to deal with people.
Great experience!
There was a little play in the steering wheel so the uhaul truck could use some mechanical work. Everything else was fine. Best regards Doug
smiley face
Staff was great. Storage unit was safe and dry.
Nothing. Location is perfect in that it has everything, including all sizes of trucks, equipment, storage, in one place. And, open Sundays! Very excited about U-Haul opening this location.
Friendly staff,clean facility,pleased with all services
Staff was excellent and service was efficient from Star to finish. Made my move easy and stress free.
Both rental and drop off agents were great and I was very pleased with the whole experience. No surprises in payment and a simple process.
Properly explain the link program expires with in a few minutes of leaving property to confirm condition. Very disappointed this young person was rude, condescending and lacking experience in customer service.
Had no problem at all. Everything went perfect. Thank you
Very Clean Well kept. Safe Owners very nice. Thank you for all your help👍👍
Dennis went the extra mile in helping me out. I rented a 6x12 trailer and p/u truck. However, I neglected to measure correctly and the trailer ramp/opening, was 3" too narrow for my compact tractor (Car trailer was unavailable). He and the yard gentleman, were very professional and efficient.Thanks to Dennis!
Paid for 24 hour access the first day my card and information were wrong so i had to return to the store to get it fixed, which It wasn’t a problem because it is returning anyway because the guy gave me too much change As a manager and myself I want to do the right thing When I return to the storage facility thinking that my card was correct IT it was not upon waking up the manager because i was out front of the storage unit with my suv loaded up and a couch on my roof she told The customer service rep to not call her back and going back to bed ... needless to say i had to unpack what I already packed after working 12 hours ....
The first truck we were given was totally unsafe, not road worthy. The second was fine if you don't need taillights and don't mind the constant smell of gas in the cab. VERY unsatisified....Will try to come up with alternative for our bimonthly rentals.
My rental was for 2 days, I returned it in one day, THEN I GET A VOICE MAIL SAYING THAT THEY WERE GOING TO CHARGE ME AN XTRA DAY CAUSE I WAS LATE. I had to call stay on hold for quite a while to get things resolved
The associate who took care of my rental contract was great.
Try a little customer service rude dosent work in today's society..
Nothing... Arlene and her staff are AWESOME!!!
Moving is hard and stressful. The staff at this location was amazing and made pick up, drop off, getting supplies, and reserving a storage unit so easy. Thank you!!
Always a fantastic experience. smiley face
Friendly and helpful staff; clean and secure facility.
I didnt appreciate being forced to purchase insurance that a CHOICE one should make on their own. For that reason I doubt I would use Uhaul for storage again. What was there didn't need protection. But the facility is great.
Very accommodating staff.
Staff is very friendly.facility very clean.price is very affordable..
staff was very friendly and walked us through the process of checking in and out of our storage unit. Thanks again.
your mechanic was very good he helped me with my van as my side door was stuck and I could not get it shut. this man needs a raise in pay
Friendly staff, very thorough. Facility was super clean!
its a nice clean and secure storage facility
My experience was above my expectations. A very secure, dry, convenient facility. By far the best storage experience I've had, and I'll definitely use this place again!
Very friendly and professional, facility is very safe. The employees were very helpful and efficient. I would recommend this place to anyone
I have a below average score as I think it's a bad business practice to charge me for an entire month of storage even though I only was in there for two days and not offer a refund
Friendly , helpful, convenient, and easy access, what else could any one ask in a storage facility . Service, equipment and supplies, They have the best of that also .
The staff was super helpful!
An awesome experience!!!!
great, except, we were unloading a semitruck into 2storage units and everytime we tried to go through the door we had to scan the card at two different scanners, located 20 ft apart. doubling walking
Great facility
Chose this location to reserve a truck and storage unit. Everyone was very professional and courteous. Store front and storage area was well organized and clean. Highly recommend this uhaul location.
Easy but secure. The tour of building and explanation of entry progess was wonderful. Kristin made it all so easy.
Staff was very friendly n helpful
Could use a bigger cart for wide furniture
Employees very knowledgeable, personable, and explained all details as it pertained to their rental and storage. Excess to the unit very easy and accommodating. All employees very helpful.
I worked with Kevin (the Manger) and Kristin and they were fantastic. All of the employees are Great!!!!!!
Everyone was super friendly! Storage room was very spacious and everything was clean and very convenient with the carts. Overall a excellent experience!
Very knowledgeable staff, and quick service!
N/A
Gentlemen that helped me was super helpful and friendly!.
Customer Service Excellent! Equipment Condition Exceptional.
every thing was great and every one was very helpful
Great staff. Nice facility. Easy to get setup.
very professional
They have great customer service I would recommend them to anyone
Good service.
great service
Service was quick, with clear explanations and good follow up.
I had a good overall experience. Moving is always a stressful adventure
I was very disappointed with your policy on no refunds or portions after I only used storage for 3 days. I have used your facility on numerous occasions and I have used your u-haul services.
Great facility and staff.
The people there is very friendly and helpful. We worked with Jesse and was very informative and thorough ezplaining how things worked. We will definitely return for future needs.
Staff was extremely friendly and helpful. Good folks.
I will use your facilitys again. Thanks.
Good value
In the 30 years of moving furniture, I've never been forced to buy insurance on a unit...found that quite odd. Nobody answered call button when I was locking unit, so they could verify disc lock.??!!!
Jessy is a great employee. He was very reassuring and made the moving experience as well as it could be.
Always received excellent service from the staff they always made sure everything was right. If the need arrives I will use this location
It was pretty easy to get the paperwork done and the storage unit is very nice.
Awesome experience!
Jessie was awesome took his time and explained everything. Very friendly and helpful. You have a great employee in him please keep him around his aditude about the company is great.
The gentleman was extremely helpful and nice . . Great to see such customer Service.
Staff was very courteous and accommodating!
sense of humor good
Good fast service and value.
Everyone was very helpful
excellent service
Excellent customer service
The staff was very informative courteous and polite excellent customer service I would recommend this company to all my friends and family thank you have a great day
Great staff
All personnel very accommodating!
Great costumer service and great prices
It was a great experience, he explained everything in a professional manner. Showed me the unit and all the securities that were available to me, which is important. I would absolutely recommend it.
Great service
very polite and helpful thanks
Excellent detail provided and took time to show and explain everything.
These guys were awesome!
Very well montaigne and the staff very good come through it and will tell everybody about it cuz they treat me good and we got a lot of fishing and a lot of skills
They did there job well and treated you with respect What more do you need.
Don't like being forced to buy insurance but the staff and building are great. Insurance should be our choice
Like the service and dedicated personal atencion to the customer !!!
Great storage unit
Very clean and neat. Precise and to the point. Jesse was great help!
Service was excellent answered all my questions showed the unit and security.
Clean
Clean, easy, General Manager very transactional borderline rude. Other than the process as easy.
Great place
Everyone was very friendly and that makes all the difference to me. Very clean.
Every thing was great, the facility is so easy to make the storage easy. Wish a lot of other places were like this A+
Nice experience
Customer service was very good and knowledgeable with everything.
Everyone was extremely helpful and I had a great experience! smiley face
Kevin was a very nice man who helped me with everything. It was a pleasure to do business with him.
As usual the staff was great would recommend highly
Thanks for everything you did for me and many others to help the move go easier. The staff was and the new building and huge parking area. Very highly recommend. Great Job every one. Keep it up!
A terrific experience. smiley face
Very personable and most professional. A great experience!
Other than the location of my unit, it was a great experience.
Wonderful place! Great customer service!
great experience
New facility. Very helpful employees.
Truck rental in Texas was not good at all but rentamof units at Jasmine Lake FL was AMAZING. Manager was super helpful. Team members were helpful! 1 day truck rental from Jasmine lakes was smooth
The staff went above and beyond, happily, to assist me with my recent move. Thank you very much!
Staff made my rental so easy!
I was very impressed with mgr and want to apologize for leaving behind some garbage I meant to dispose of so thank you for doing so very much
My furniture get mold.
Great job..
