Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes

2,196 reviews

10314-10340 US Hwy 19   Port Richey, FL 34668

(727) 233-8522

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(727) 233-8522

10314-10340 US Hwy 19
Port Richey, FL 34668

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Exactly nothing In my experience was very professional in both and picking up and dropping happy with the service

erwin C. 
Rating:
5.0

I will recommend any one who need storage

MATTHEW J.  |  Overall Experience 
Rating:
5.0

Employee was new and still in training. He did an excellent job explaining the contract and helping me select the perfect size storage unit that I would need. He also showed me where the unit was and how to enter and leave the building using the key. He was very helpful. Service was excellent

Stephanie P.  |  First Impressions 
Rating:
5.0

They were awesome. They helped me get a truck with no problems. I would recommend this place to everyone. Thank you so much for everything.

PAULA J. 
Rating:
5.0

I was very impressed with the customer service at all 3of the locations who helped me get a trailer yesterday. I dealt with the locations in Beacon Woods,Jasmine and New York Ave. All the guys were extremely polite, fast and efficient. I've worked retail and customer service the past 40 years and I would hire all of these guys in a heartbeat.

Star B. 
Rating:
5.0

The U boxes did not arrive at the initial location in California with any furniture pads as promised and I had to go to the Uhaul store to pick them up, which was an inconvenience.But the people both in California and Florida were great and very helpful!

Starr S. 
Rating:
5.0

Was an easy and pleasant transaction. Both while renting and returning. The prices are very reasonable

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Very friendly staff…great facility…

Tom M.  |  First Impressions 
Rating:
3.0

Drive line problems drive shaft problem

clyde S. 
Rating:
5.0

For the first ever renting uhaul trucks i am extremenly satisfied with pick location.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
4.0

Customer did not leave a comment.

JOHNNIE D. 
Rating:
5.0

Customer did not leave a comment.

patsy k.  |  Overall Experience 
Rating:
5.0

Service was excellent they extended r contract With No issues would recommend to any one Moving!!

darla M. 
Rating:
5.0

Loved how friendly and helpful the owner and staff are.

laurel z.  |  First Impressions 
Rating:
5.0

This is the second time in a week I have rented from uhaul. In both cases I was sent an emailed receipt that would not open. I need these for tax purposes. Please look into this problem and correct it. I rented from two different places, so apparently it's a corporate computer problem. Thank you.

Michael S. 
Rating:
5.0

Every employee I have dealt with is professional, friendly, helpful. They all have excellent attitudes. They are keepers!

CHERYLE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
5.0

Nothing that I noticed . The young man who helped me was very nice and helpful.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

JOSH M. 
Rating:
5.0

Clean rooms, and facility.

Dale Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Joel E. 
Rating:
1.0

Joshua Gomez at the counter was very rude while I was checking in to get the uhaul. He spoke to me like I was an idiot. At times while checking me in he was very disrespectful. I will not rent from this location in the future due to his poor customer service skills. He answered the phone while, I was checking in to help a customer he rolled his eyes multiple times at their questions and Pulled the phone off his ear as if he was annoyed and wasting his time.

NICOLE D. 
Rating:
5.0

Nothing to add.

Kevin M. 
Rating:
5.0

Kevin and Jesse were great! Attendants later in the day were excellent too. I was able to do everything I needed.

kirstie W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Good customer service.

dale H. 
Rating:
4.0

The right mirror kept falling down and all I could see was the ground but the staff was nice and very helpful. thank you

VARONICA M. 
Rating:
5.0

Need faster check in/ check out service!!!

William D. 
Rating:
1.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

I wish the express checkin worked, but the store was great got me in and out on pick up and drop off.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Ginger M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL T. 
Rating:
1.0

The shortage on trailers was a clear lie as there were multiple in the lot after I requested to return the trailer to a location closer to my house. I was also not given my driver's license back and left without it not being able to pick it up the following day. Service was slow and won't ever come back.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
1.0

From that sit retraining

jamie C. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Lori R. 
Rating:
3.0

My original order was at a location closer to my home but due to another customer extending the usage of the van I reserved I was bumped to a location 8+ miles further and costing additional charges to my order. I was not happy having to pay additional mileage.

Mabel H. 
Rating:
5.0

After having incorrect information about drop. After getting the correct information the drop off was a pleasant one. Commutation could be a lot better to the customer if there's a change in the drop off. But the above address did a great job clearing up the drop off.

Hannah W. 
Rating:
1.0

Lost my reservation. GA c e me a truck that broke down after 5 miles. A/C not work either

Thomas M. 
Rating:
4.0

The equipment was good but the two young men who showed up at the move location had just smoked marijuana and the smell was all over the car and them.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
5.0

Customer did not leave a comment.

paula W. 
Rating:
1.0

The truck rental went well. BUT I was moving s sofa into my second floor storage unit. The elevator was broken and we ( me: female, 67, with arthritis, and my friend: make, 56, with 1 hip replacement, 1upcoming hip replacement and 2 bad knees) had to carry the sofa up stairs and to the the unit. With no offer of he'll by the staff and no offer of discount on my unit for the inconvenience. It's ridiculous that the ONLY elevator was not considered a top priority. I'm extremely unhappy with the facility.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Albert O. 
Rating:
5.0

Nothing/ everything went smooth. Truck was ready when we got there. Jesse was very helpful and his customer service Was Great!!

sandy J. 
Rating:
5.0

Best experience I've ever had! smiley face

GORDON W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Bernadette D. 
Rating:
5.0

The gentleman that helped me was very professional and did his job quickly and thoroughly and very smoothly. Thank you as you all made this very easy for me despite my muscles still being sore.

LINDSAY S. 
Rating:
5.0

The overall experience was great.

Bart R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
1.0

Customer did not leave a comment.

dawane L. 
Rating:
5.0

Fast efficient service

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

ray P. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Gayle T. 
Rating:
5.0

None—they were awesome

LINDA P. 
Rating:
4.0

Well done in every respect.

Dale Patrick W. 
Rating:
4.0

Please folks were efficient and accommodating we are very grateful.

Veronica T. 
Rating:
5.0

Fast and friendly check in and check out.

RONALD Y. 
Rating:
1.0

U haul did not deliver to location I paid for. It left me with 400 miles total to pic up u box. I am suing you

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

diane M. 
Rating:
5.0

facility looks new and updated. Managers are great.

barton A. 
Rating:
5.0

Customer did not leave a comment.

MaryEllen Y. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Wayne A. 
Rating:
1.0

When I picked up Ihad to ask someone to get all the cat/ dog hair out of the truck. He cleaned only the passenger side. There was a dent on the right front bumper I had to ask them to mark it. My straps came off my the front tires at a rest stop in Valdosta, GA. I had driven from Florida. Went to turn trailer in and found out that the chains were put on the tires and nit on the body of the car. I am furious not only could hace my 2021 Equinox fallen off the trailer but I could have gotten killed or killed someone had that vehicle fallen off. I was stressed the whole time driving ti my destination fearing for those straps and for that I need to be compensated. I was never told about checking the straps. I had to ask about the tow/haul light.

REBECCA B. 
Rating:
5.0

I do not see any improvements necessary ~ Just keep doin' what you're doin' !! It's working 🤗

Linda M. 
Rating:
5.0

Everything good 👍

ERROL D. 
Rating:
5.0

Nothing I can think of. The staff were all very friendly and helpful and that is hard to find anywhere these days. They made it a pleasure doing business there.

THOMAS C. 
Rating:
5.0

Great service!

Nellie C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

I have rented many U-Haul's in my day the store on US19 that Jesse Hurst@uhaul is run by is far the best store I have ever been to…

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

juan antonio C. 
Rating:
5.0

Customer did not leave a comment.

STANLEY FRANCIS Z. 
Rating:
5.0

Great people great service

James G. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
4.0

it's off-putting to be ignored when the only employee, owner and general manager though they may be, completely ignores the growing line of customers in the store to focus on the one in front of them, without any acknowledgement. Otherwise, fine.

Loralee P. 
Rating:
5.0

Good place to do business

LUIS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha b.  |  First Impressions 
Rating:
4.0

Nothing, excellent customer service

peter M. 
Rating:
1.0

I rented an appliance dolly do use across the street from this location and did not use it. Returned it to the store in 22 minutes from the time I picked it up. The employee there still charge me $10.70 for something I did not use and only had it for 22 minutes. That's ridiculous! A little courtesy goes a long way, in this instance it goes a long way for me to advise all my friends and associates why I would never use U-Haul unless it was an absolute last resort.

paul H. 
Rating:
5.0

Great guys verry kind.

JOSE C. 
Rating:
4.0

When busy have more than one agent signing people up. Had to wait behind 5 others while one agent worked hard to take care of people

Robert W M. 
Rating:
5.0

Customer did not leave a comment.

Dwight P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
1.0

They didn’t have the truck I rented and didn’t wanna give me a truck at all and then I have a limit on time with the truck because they said it had to be back early in the morning I didn’t get everything that I needed moved because of access hours as well and I am not happy they didn’t have storage available after it let me make reservations online for truck and storage and the staff didn’t act like they even knew what they were doing and blamed uhaul for not having information correct about rentals

michelle J.  |  First Impressions 
Rating:
5.0

great deal for any move

michael B. 
Rating:
4.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

The truck smelled bad and really wasn't that clean . Sees that your cleaning procedures are lacking . Mentioned to them when i dropped off how uncomfortable it was. The response was an excuse about how the can only clean the seats a certain way without ruining them. Sorry But open the windows and use Lysol. Very unsanitary .

Hayley K. 
Rating:
4.0

Customer did not leave a comment.

Jenny L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENCE D. 
Rating:
5.0

Clean and open. Friendly staff.

DAVID JOHN R.  |  Overall Experience 
Rating:
4.0

The truck smelled so bad !! Very uncomfortable

HAYLEY K.  |  First Impressions 
Rating:
5.0

No need for improvement. We are very satisfied. Thank you!

Angel M. 
Rating:
5.0

Susan was the best, did a great job for me.

douglas r.  |  First Impressions 
Rating:
5.0

Jesse is so excellent to work with. Friendly, helpful and accommodating. He helped make our moving experience better by his assistance. The moving truck was very convenient as well and when we had to extend our rental, it was not an issue. When we still could not move into our new house yet, he helped get us set up with a storage unit that would accommodate our needs. You are doing an excellent job Jesse!

Lisa H.  |  First Impressions 
Rating:
5.0

Very good experience, I was in & out quickly.

nick C. 
Rating:
4.0

My biggest issue is the mileage "guestimate". I was asked how many miles I expected to go, I said that I thought that one hundred miles would do it, that's what I was charged for. Turned out to be 91. Point is that there are no miles in included with the rental! Also the phone representative.was borderline rude, and I felt, condescending.

Ron S. 
Rating:
2.0

Customer did not leave a comment.

jeanette L. 
Rating:
3.0

Customer did not leave a comment.

Widalys M. 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Ashley P.  |  Overall Experience 
Rating:
1.0

I WILL NEVER AGAIN USE ANY UHAUL SERVICE! You cannot trust or believe in this company. BEWARE your belongings are NOT SAFE AND SECURE AS UHAUL ADVERTISES!

Sharon S.  |  Overall Experience 
Rating:
5.0

I am very happy with the professionalism of staff and surroundings…

MYRA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith P.  |  Overall Experience 
Rating:
5.0

very nice people,thank you.

Felix M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeances O.  |  Overall Experience 
Rating:
4.0

Good job. Thank you!

Vernon B.  |  Online Move In 
Rating:
5.0

Very friendly team and clean facility! Thanks

cameron a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody R.  |  First Impressions 
Rating:
5.0

Great service thanks

SIMONE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eva n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesenia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason H.  |  First Impressions 
Rating:
5.0

It was a good experience

DOUGLAS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA P.  |  Overall Experience 
Rating:
5.0

Estoy muy satisfecha y contenta con mi experiencia todo este tiempo que tengo un espacio como cliente de es.uhaul.com..Muchas gracias.

iris del carmen u.  |  First Impressions 
Rating:
5.0

This is the best storage facility I ever used I seen other facilities and they were not clean and had bugs and this is the best

Karla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZYKERIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeances O.  |  First Impressions 
Rating:
5.0

Great place to rent trucks and store items you want to keep safe

Billy S.  |  Overall Experience 
Rating:
5.0

Great professional staff, all went smoothly with no problem.

pedro r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora R.  |  Overall Experience 
Rating:
5.0

Great location, reasonable rates.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa r.  |  Overall Experience 
Rating:
5.0

The person in charge was friendly very helpful and responds I will recommend this place to anybody Jesse is a real good man glad you have someone who cares about job

Jimmy G.  |  Overall Experience 
Rating:
5.0

Jesse and the team at the Jasmine Lakes location were fantastic.

JOSE G.  |  Overall Experience 
Rating:
1.0

I moved all of my Christmas stuff than there and the beginning of November and I had tons and tons of Christmas stuff which I moved out in November at the time that I made my payment and then when I went back to get the only thing left in there which was my plastic container of my personal photographs of family they told me I didn't pay and November and made me pay $250 just to get the container of my pictures out

Debbie M.  |  Overall Experience 
Rating:
5.0

Great facilities clean and well maintained I will return if ever needed to the jasmine and us 19 location

ann v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sol R.  |  Overall Experience 
Rating:
5.0

Overall a good experience

TRACEY L S.  |  First Impressions 
Rating:
5.0

Everyone who works here is top notch. smiley face

GORDON W.  |  First Impressions 
Rating:
4.0

Front desk gave me a map which was very helpful and took my to my unit.

Erica C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

susan p.  |  First Impressions 
Rating:
5.0

JESSE HURST THE GENERAL MANAGER GAVE AMAZING SERVICE

RHONDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina B.  |  Overall Experience 
Rating:
2.0

It was all good until Jesse hurst was rude Thanks

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

I especially appreciated the high-tech security features and the kind professionalism of the staff. 👍

karen b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank B.  |  Online Move In 
Rating:
5.0

Service was superb access excellent I would recommend them to friends and family any time 😎

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  First Impressions 
Rating:
5.0

I

LARRY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank G.  |  First Impressions 
Rating:
5.0

Need 24 hour access

SABRINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis L.  |  First Impressions 
Rating:
2.0

Cause of a fire and my stuff got ruent and the people that restack my stuff broke more stuff

Scott M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary K.  |  Overall Experience 
Rating:
5.0

My move in date was December 3 not November 30.

linda h.  |  First Impressions 
Rating:
1.0

Ended up not taking the unit. Wanted garage style not a building Truck was in poor condition Did not have 1/4 tank of gas when I got it, but they insisted that I put in 5 gallons, when they claim I drove 24 miles. Which I definitely did not. Outrageous Will definitely stop using this outlet Never had that problem before.

BERT L.  |  Overall Experience 
Rating:
5.0

I was really happy with the space they provided to share items you no longer wanted or needed also.

Karrie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK O.  |  Overall Experience 
Rating:
4.0

The storage facility was fine. The truck rental was terrible. The key ring was broken so the key fell off. I waited 3.5 hours for a locksmith. The windows were filthy from previous renters. Covid 19 you would think they would be clean. I asked to receive a call about the truck and nobody ever called. Wont rent a truck again.

Kimberly K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clista Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G.  |  Overall Experience 
Rating:
5.0

Thank you to the staff

Lisa M.  |  First Impressions 
Rating:
5.0

Everyone we dealt with was helpful and polite! Jesse went above n beyond to helpful during what was a difficult time for our family.

Mary K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS N.  |  Overall Experience 
Rating:
4.0

Pest control could be improved. Also, humidity was not controlled well enough as a wood table in my storage had mold on it.

CATHERINE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

I have had negative experiences with U-Haul but this location was literally the best. Very helpful and knowledgeable staff and a wonderful facility. Highly recommend

Franklin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john h.  |  Overall Experience 
Rating:
5.0

My situation was unique and complicated but the Jasmine U-Haul storage manager whose name is Jesse was so patient and helpful and trying to help me finally resolve my issues!

Melissa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore T.  |  Overall Experience 
Rating:
5.0

Joshua was extremely helpful and kind.

karen d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carolyn N.  |  First Impressions 
Rating:
5.0

I will not use another storage facility other than this one. Staff is friendly and courteous the units are well-maintained and clean I would recommend this storage facility

deborah p.  |  Overall Experience 
Rating:
5.0

I greatly appreciated how courteous and thoughtful they were

Debbie M.  |  First Impressions 
Rating: