Customer did not leave a comment.LOREN M.
Customer Reviews for U-Haul Moving & Storage of Jasper
Jasper, GA 30143
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.COLLEEN B.
Customer did not leave a comment.KENNETH L.
the lady here was very thorough and nice. i believe her name was victoria or veronicaTHOMAS W.
Customer did not leave a comment.Richard C.
Terrific rep got us started with our towing experience! Informative, efficient and entertaining visit!LARRY S.
Thank you Victoria for helping us.ANDREW C.
Customer did not leave a comment.TONY G.
Customer did not leave a comment.SHARON G.
Customer did not leave a comment.ANDREW K.
Customer did not leave a comment.Blake P.
Great location, Great service.CRIS L.
Customer did not leave a comment.RILEY W.
Great customer service!David C.
Everything was great!!!RONALD D.
The manager Victoria was awesome, very friendly and helpful.FRANK L.
This was the best place I have ever used.GARY W.
Actually have a guaranteed reservation process that works and enforce it. Complete mess every step of the way for an out of state move and last minute failure to come through with customer service. Will not recommend as was not compensated for anything or issued an apology.Christopher S.
The on lady was super rude.ANDREW L.
Customer did not leave a comment.ANTHONY P.
Victoria was awesome and very helpful when the original pick up location wasn't an option for us.Dolores M.
Appears to be a new corporate place, very large and has the corporate ways, next time I will request dropping off at the old timers place to make sure he stays a float, they steers me to the big hub through a email, not nice to do to a long time u haul guy! Let's keep the little guys in business!LARRY B.
Customer did not leave a comment.PATRICK M.
Great Customer Service!JEFFREY S.
Victoria and Matt you were both amazing!!KIMBERLY S.
Nothing. Victoria is extremely helpful and knowledgeable.MARK R.
This location and customer service was excellent. Will definitely use them again. However, the original reservation at another location was cancelled because the equipment was not available when I arrived to pick it up. They made no effort to help me find another rental other than upgrade to the only equipment they had and pay the difference. I called another nearby dealer who did not have the equipment I needed but she went online, cancelled my reservation and located the equipment. A very kind and helpful lady at the Ballground, GA location is to be highly commended. Also, I had difficulty checking the equipment in with the Android app. It would not accept the interior cleanliness photo. Finally got it to accept via the iPad app. Ultimately, I got the job done with reliable equipment. Thank you.BOYCE H.
Victoria and Matt were amazing! Store was clean, organized, and well stocked. Great experience!MICHAEL B.
Matt was awesome!MARK K.
Friendly staff clean location clean trucks. Very satisfied with a U-Haul rental and staff at location excellent serviceDWIGHT B.
Excellent service. Very courteous and helpful. Will be back.MARK R.
Customer did not leave a comment.GREGORY B.
Customer did not leave a comment.DENNIS H.
Customer did not leave a comment.Jeffrey J.
The manger on site was great and very hard working to see that we was satisfiedCARL D.
Victoria helped us from reserving the truck through returning it. She explained every step that we would need to take and made suggestions on additional equipment which was very reasonable in cost. She clearly focuses on customer service and that was greatly appreciated! The move went smoothly and if I have to use this type of service again I won't hesitate to go to UHaul Moving & Storage of Jasper.DONNA T.
Customer did not leave a comment.GEORGE G.
Customer did not leave a comment.Ginger W.
Everything was better than expected! Thank you!~MICHAEL M.
Customer did not leave a comment.MADELINE W.
Victoria, the customer service rep, was exceptionally helpful and friendly. Highest marksMARK L.
They were so helpful and walked me through everything I needed.JEFFREY S.
Customer did not leave a comment.HENRY H.
Customer did not leave a comment.CHARLES P.
Valerie was amazing, very friendly and helpful!CHASE J.
Customer did not leave a comment.RICHARD H.
They were super helpful and very friendly. I needed to extend my rental and Victoria was so easy to work with. I will continue making this my uhaul rental location! Thank you!DAVID S.
This poll doesnt accurate reflect my experience . Initially i had reserved a truck at a knoxville TN location. 1 hour and 20 minutes before i was supposed to pick it up they called me and said they no longer had it. The closest i could find a truck was in GA, 150 miles away. This means i had to drive an extra 300 miles in additional time and gas to pick up a truck because UHAUL couldnt keep their promise to me.Jeremy R.
The hand truck the pad take up room in the box, that is to be used for the renters stuff not Uhaul to make money on supplies. If I needed it I will have tented it form Uhaul.NICK T.
Have better signage to indicate the office location when entering the lot.CHARLES M.
Fantastic service!ALLAN B.
I would love a phone call I had to miss work on the 4th due to the face I could not return the truck online after spending 20 minutes trying. When I called customer severe about it I was told that I had to return to the rental location the next morning to turn it in or I would be charged. Uhaul customer service was rude and very unhelpful. But the staff member inside the rental office was very professional and kind.ROBERT C.
Customer did not leave a comment.PATRICIA D.
We had a reservation confirmed by the uhaul customer service and the representative at this location tried to tell us we could only keep the truck until 5pm and we reserved it for 2 days....we ended up self checking out and keeping the truck as we had paid for 2 days. Something is definitely wrong with scheduling as this wasn't the first issue we had. The first issue was that a truck wasn't available at all at another location...Joseph A.
Customer did not leave a comment.BRIAN F.
Very timely in my pickup process.Cecil R.
Customer did not leave a comment.ASHLEY C.
Move the customer service counter to a more visible location.Paul S.
Victoria was excellent and called us prior to drop off to answer questions She helped us when we had a loose windshield molding Saturday. Victoria made sure it was ok to drive to our last destination. She also helped with the on line check out and roadside reporting. Web site was not good and could not check in on line Sunday. Victoria helped again and called me so we could get it checked in Monday before the 10 AM deadline. She went out of her way to help us and get us back on the road without any additional charges. Please let her know how much she is appreciated by us and UHaul also,,,,Brian VassarBrian V.
Customer did not leave a comment.Michael Martin M.
Staff is great. New location but well equipped. They need access to the other entrance.GERALD G.
I tried to pick up the truck before opening but the on-line system refused to cooperate and I then called and waited 25 minutes before a very surly rep was useless as well. The whole process (1-hour) caused me to be late and very dissatisfied and disappointed. The saving grace was Jasper's manager who happened to open early and immediately jumped to get me processed and out of there ASAP.TODD W.
Staff at this location are extremely polite, friendly and helpful!ERIC D.
Customer did not leave a comment.PATRICK H.
The General Manager is the sweetest human being on the planet. She made the whole experience amazing and even stayed for me to drop off the trailer ( we had a bad start to our day haha ). She's amazing and made the day better and my daughter got to take home a little U-Haul souvenir. Definitely best and professional. We will be coming back to this location. Love Jamie and LydiaJAMIE C.
Very helpful and knowledgeable the rental went very smoothlyMARGARET D.
Could not ask for a more helpful and pleasant employee. Very professional.Terry W.
Best U-Haul location I've ever rented from. Great service, clean facility, up to date, etc. Wonderful experience.Alfred W.
Customer did not leave a comment.ALBERT H.
Manager was friendly and helpful- location great- and very clean insideDEBORAH K.
The location in Jasper was very convenient and Victoria was great. She called me the day I arrived to make sure everything was ok. I returned the trailer and it only took a few minutes as she helped me along the way. Great service!KEITH J.
Customer did not leave a comment.DAVID NELS W.
Customer did not leave a comment.Michael D.
Nothing, everything when smoothlyClark H.