Customer Reviews for U-Haul Moving & Storage of Jeffersonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jeffersonville

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Andrea T.
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Michael B.
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Robert S.
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Carolyn C.
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Need better assistance on how to get onto the website to complete drop off after hours. I arrived on the lot at 7:05PM and finally at 7:45PM all due to trying to complete my drop off transaction online. I finally gave up and just dropped the keys in the drop slot near the front door. I then took a picture of the back of the truck and the drop off address and left in complete frustration!

michael K.
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Brian L.
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Janet F.
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LARRY B.
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Daniel B.
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I returned my trailer, after hours, and now you charge an additional $20 fee. That's ridiculous. Trailer running lights didn't work and I drove in the rain and dark. When I called customer service he was very, very rude. No refund on my after hour drop off and took no responsibility for anything. I will not be going back to UHAUL, and I have been a long time customer.

Cheyenna F.
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Was charged a 20 dollar service fee for not being able to check my truck in past office hours cause the worker put in the wrong mileage down he put under what the dash said so when I went to return it the system wouldn’t let me check it in. I left a note and the keys inside on the floor through the drop box explaining why I was unable to check in and woke up to a uhaul receipt email and they charged me 20 for their own mistake and mess up

John D.
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Douglas B.
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The people know their, l was impressed with the way they took the work out moving. I will be a return customer. Thanks u-haul.

Steven W.
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Robert W.
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Everything was ok

Frank N.
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It would be nice if you could wave a relocation fee. I couldnt drop my trailor off in Florida due to coronavirus so i had to drop it back off in my home state of indiana, and got an 85$ charge for not dropping it off in Florida. I get it, but maybe now isnt a good time to penealise people for plans falling apart, through no fault of our own.

Brock H.
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helen S.
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GORDON G.
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Kevin D.
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Wesly Lee M.
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Training issues

Philp T.
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I called to speak with customer service and was told I would receive a call from management within 72 hours; still no call. The mobile check in option is a complete let down and sub-par service. This location did nothing to suffice the situation.

Brandon C.
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Workers act like you are a burden.

Scott A.
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Had made an appointment at another location only to get there and find th location closed with no one to assist. Uhaul was helpful in getting me directed to another location but having to do all the extra hassle wasn't fun.

Breeana B.
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Dan B.
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Felt I was way over charged for a gallon of gas. It was raining hard and I rented a truck to haul some over size pieces. The round trip was 17mi. Because of the rain, I opted to just bring the truck back without stopping for gas. The gauge had barely moved from its position(when I first took off I noted the tank was not at 5/8. but closer to 1/2). Upon checking out, I was charged $15 and they hadn't actually re filled tank, So, I began to argue the point, but realized it wasn't the technician.

Monique E.
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wesly M.
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Daniel A.
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Pete V.
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Fantastic job to the whole crew! Check in and out was a breeze! Great experience!

Norman T.
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Michael S.
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Excellent & friendly service, fast easy pickup & drop off

Julia P.
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Mark B.
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Megan B.
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Ronald O.
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Timothy S.
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HOw some things work out. We realized when we got there we ordered too small of a truck and within 5 minutes we had a bigger truck. Great how some things work out

Raquel B.
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David R.
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Only one person for customer service. Had to wait 45 minutes to get my truck. The one person who was there was doing the best he could. Just need more people to help customers.

Jonathan K.
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The experience with my U-Haul was great. An option to purchase a Toll Pass at U-Haul would be great.

Cindy B.
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Explain mileage better. It was better than expected, but we worried about it.

Carmen M.
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Nancy W.
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Staff is very friendly and helpful.

Shane M.
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Staff was not very friendly or welcoming. One gentleman was actually rather rude.

Kevan S.
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Thomas H.
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Monica S.
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Chris W.
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Riley F.
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I called customer service Saturday evening to reserve a pickup truck and motorcycle tow for Sunday morning. I received the confirmation number through text message but when I showed up at the U-Haul on Sunday morning my reservations will not made. very unhappy that I received a confirmation number but did not have a reservation in the system. This is poor customer service. I saw this happen to two other customers while waiting in line. This is the second time I have had an issue with calling customer service and putting in a reservation.p

Priscilla P.
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Michael G.
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Shelby W.
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Sher W.
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Rent trucks here several times each month for my estate business. Amber and her team are wonderful to work with. They are a great business partner for us. Thank you!!

William B.
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James M.
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Matt D. | Overall Experience |
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DEBORAH M.
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Matthew D.
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Judy O.
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Barry S.
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Roger B.
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Went Flawless

Kathy J.
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Sondra D.
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Will never use them again!! They hooked trailer up for us. We pulled literally right around the corner to get gas chain was dragging along with our adapter (second adapter we've purchased from them) of course it broke. Told them what happened they said we are to blame...refused to replace $12 adapter. We will purchase one from Walmart tomorrow for $6 and find trailer elsewhere for now on.

Michael D.
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Phillip B.
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Barton C.
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Quick

Paul R.
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they got me in and out very quickly and I really appreciate it it

Beth O.
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Amber and staff are great Uhaul itself just charges too much if you extend by a couple of hours Maybe they could offer a special when it's raining and takes you longer

Craig T.
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JOYCE DELOROS C.
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Genine S.
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Amber is great !

George H.
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Cheryl E.
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This is my 3rd time using this location and they were great as usual Thanks again. PS . Amber was excellent

Kristi J.
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Luis L.
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Some of my stuff got wet!! It was raining but I think it would be better protect I paid a lot for the rent of the truck and I am not happy

Joseph C.
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The manager was rude and sent us almost 3p minutes down the road to another location just to go back and have someone else there put us in a vehicle we will be calling corporate

William S.
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Work with more than one customer at a time.

Ronald L.
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Alexandra A.
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Katherine F.
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Truck a little beat up but that’s not the facilities fault just all the renters. Staff was super helpful and professional.

Dalene L.
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Holly N.
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The truck we had struggle to get up to speed and made grinding noise when changing gears

Junior M.
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Darci N.
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I think there are enough U-haul locations in my area that I would recommend a friend uses the location nearest them to save money on the gas fee. I had 2 issues during my U-haul experience: I tried to call the store before I picked up the truck and the phone didn’t even ring. Also, I had to wait over five minutes before an employee walked into the store to service me.

Theodore B. | Overall Experience |
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Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Aretha W.
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The vehicle was filthy inside, it wreaked of cigarette smoke. The smoke smell was so bad it invoked me to have an asthma attack.

Janna G.
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I did not have a reservation and it was the 1st of the month with several events taking place in the city. There were no trucks available, The lady working said I could have a truck as long as I had it back by 9am the next day because it was reserved. I promised I would, she rented me the truck. I was very grateful. I kept my promise. Very friendly and helpful people.

Billye B.
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Jana S.
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I was unable to extend use as needed, and I was way over charged for the less than 24 hours I had it.

Matthew H.
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Raymond P.
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I wouldn't change a thing

Gregory T.
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Lawrence W.
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Lawrence W.
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Cesar E.
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The employee at this location has poor customer service not sure it was a personal or just me that I got this bad service..

Patrick C.
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The truck was showing wear. Lots of scraps, scratches and dents. Lose panel in the floor was a trip hazard. Just not a very nice truck. Glad I wasn’t going very far.

Michael P.
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Shari p. | First Impressions |
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Very curtious, informative and nice people.

Colby B.
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Have the size trailer that I need or would like. Another thing would be to offer a dolly or a blanket in store.Being in the truck already didn't do nothing but get in my way and take up space that I paid for.

Richard A.
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none

Shane S.
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Donny S.
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Betty Raquel G.
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Ellis H.
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everyone was super!Manager had me out in no time.

David K. | Overall Experience |
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Great place

julia w. | Overall Experience |
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Manager & staff are wonderful! Does have a rodent problem

Rhonda H. | First Impressions |
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Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Cody M. | Overall Experience |
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The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Michael P. | Overall Experience |
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Every time I need a storage unit, I go to uHaul. I doubt that’ll change!

Rebecca O. | Overall Experience |
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Jake was wonderful,and very quick working on my contract

ashley j. | First Impressions |
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The staff was very pleasant.

mark d. | First Impressions |
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Quick and Easy to do thanks

MICHAEL M. | Overall Experience |
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A

Katheren n. | First Impressions |
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Great service

Alice h. | First Impressions |
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Everyone was very nice and helpful!!

LEWIS C. | Overall Experience |
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I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

keith h. | Overall Experience |
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Great staff

emilya w. | Reservation |
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Fast speedy service with knowledge of the space I needed and great service with almost a smile.

Jay B. | Overall Experience |
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Nice storage place. Friendly workers

Robert D. | Overall Experience |
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Friendly and helpful staff.

sheila a. | Overall Experience |
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I appreciate Amber she helped me so much ,thanks

Lianna T. | Overall Experience |
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No comment

JEREMY D. | Overall Experience |
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Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn’t run electric to those outlets and won’t ever do it.

Sheri F. | Overall Experience |
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Everyone was very professional with their job. Facility was always well maintained. I would use this location again if the need were to arise.

No reviews have been submitted for this location.

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