Customer Reviews for U-Haul Moving & Storage of Jericho NY

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jericho NY

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ginger Z. on

Rating:

Customer service agent was very friendly and helpful and the young man who received the truck when finished was so polite and pleasant. Very good experience.

Rajenderkoemar C. on

Rating:

Customer did not leave a comment.

Philip E. on

Rating:

Minimal staffing at counter (one employee) resulted in 1/2hr wait to pickup trailer. Staff was attentive and courteous once it was my turn for assistance.

Henry C. on

Rating:

It was easy to park the vehicle in the drop off location and easy to find a drop off box for the keys. Thank you again for making this simple

gloria g. on

Rating:

Customer did not leave a comment.

Luigi D. on

Rating:

Customer did not leave a comment.

Miguel N. on

Rating:

Make the return of the vehicle and equipment rental little easier. The return process and where to leave equipment should be explained at the time of rental. Therr were three other customers there besides Me trying to figure it out.

William G. on

Rating:

A veterans discount

Brian L. on

Rating:

An actual sitting / waiting area, otherwise you guys in my view, scored a home run

syosset g. on

Rating:

Customer did not leave a comment.

Dennis G. on

Rating:

Best customer service all around!

Salvatore S. on

Rating:

Installer was very professional and knowledgeable.

Debbie M. on

Rating:

No need for improvement. The salesperson, Milly, was friendly, courteous and very helpful.

Kristen R. on

Rating:

Very quick and simple! Thank you!

louis m. on

Rating:

The manager and staff were excellent.

david t. on

Rating:

I was charged an extra $27 for no reason. I was given no notice or anything of the charge they just charged it. They stated I left the truck at half tank when the gas meter showed it at exactly where I left it. Now I have to put in a complaint and do all this work for no reason. U-Haul has been so difficult for me I don’t plan on using them again.

DANIEL B. on

Rating:

The attendant was patient and compassionate for my last check in experience and worked with me to fix the situation

Dannie W. on

Rating:

Customer did not leave a comment.

Jeffery K. on

Rating:

Great and very helpful staff!

Richard K. on

Rating:

Customer did not leave a comment.

paul K. on

Rating:

There was a line out the door at my scheduled pick up time. The staff was more interested in personal calls, and extremely slow when they did work with customers. The site was not well maintained and the boxes for sale were damp and in disarray. I'd be hard pressed to put anything into storage at this location.

riaz A. on

Rating:

Awesome customer service and satisfaction

James W. on

Rating:

Customer did not leave a comment.

Luis C. on

Rating:

Customer did not leave a comment.

Teddy C. on

Rating:

Customer did not leave a comment.

ROSENDO Q. on

Rating:

Que atiendan domingos

yerusha s. on

Rating:

The truck was outdated with the roll up windows. The was stuck in some gear we couldn't get it out of . I have rented trucks in the past n they usually come with a full tank of ? this one was maybe half full. The lines where super line . There was a ?? Juan who was trying to multi task but it just wasn't working. Your told $29.95 plus the insurance if u want for $14.00 . At the end of the day Juan told me my bill was $91.00. I was trying to understand was I was being charged so much . He told me a Manager was supposed to contact me the next day . I received n email today with a $96.00 bill smdh I warn let that Uhaul place be your last resort carry it on your back it will be much cheaper n less time consuming

james g. on

Rating:

Customer did not leave a comment.

MINHO S. on

Rating:

I have been going to this location for over 10 years. I always recommend this location to friends and family also. They have the friendliest staff that always makes sure everything is well explained and take their time making sure my needs are met. I actually live closer to a couple other locations but always go to the Jericho location. I look forward to my next U-Haul trip.

Wei H. on

Rating:

Customer did not leave a comment.

DONALD S. on

Rating:

truck door did not close properly,interior and windshield were filthy

Rajenderkoemar C. on

Rating:

Customer did not leave a comment.

Mike R. on

Rating:

Seems everyone at this location was having issues renting. The Mgr was trying to help to many customers and couldn't focus on one. Waited about 45 minutes to rent a trailer another 35 to return it

Saurabh P. on

Rating:

Customer service representative seemed visibly tired and was reticent, leaving me with poor information. Although I didn’t have any issues.

Syed H. on

Rating:

The gentleman who installed my Hitch stayed hours past his shift just to help me and another customer. Uhaul is very lucky to have such a great employee

Isidoros S. on

Rating:

Service agent was very good and helpful.

byron a. on

Rating:

Rented 15-feet truck for two separate days. On the first day the truck had the service engine light come on while I was on the freeway. Simply freeking out not knowing if the truck would breakdown before returning it. Excessive gas consumption. Had to gas-up the truck twice over a 35 mile total trip. Upon return store manager explained she was aware of the alarm, since mechanic had advised the service-engine-light was due to faulty gas gap, and not-to-worry. This was NOT explained to me when I picked up the truck. Regardless, this truck should NOT have been checked out to customers. NO ALARMS SHOULD BE ON THE DASHBOARD prior to check-out. This is UNACCEPTABLE. Caused undue anxiety, on an overcroweded New York freeway. WHY put your customers through this!! The store manager, Millie, was understanding and credited me for the excess gas purchased for the truck. Following this complaint. I picked-up another 15-feet truck two days later, same location. This time the truck I was given had loose steering controls. Had a difficult time keeping truck in my lane. It felt as if the wheel control arms, or struts, were loose. More anxiety. Truck odometer showed 128,000 miles!! This is another truck which SHOULD NOT BE CHECKED OUT TO CUSTOMERS!!! I have been renting from U-Haul for many years, and been a loyal customer. Recently renting in Columbus, Ohio, helping my son move into a new apartment: Excellent experience there. However, this experience in New York, at this location, will most likely be my last. Sadly....

Alexandra B. on

Rating:

Customer did not leave a comment.

Syeda Z. on

Rating:

Customer did not leave a comment.

George C. on

Rating:

I had an 8am appointment. Dropped my car off at Jericho location for hitch installation at 7:45 am. Was told it would take 1 hr to 1 1/2 hrs to install. They would call me when it was ready. Never received any calls by noon. Was on phone with u-haul for over one hour. Put on hold. Disconnected. Horrible experience. George

Pierre D. on

Rating:

Mileage charge exaggerated

Ran Z. on

Rating:

All the staff are very professional.

George S. on

Rating:

Customer did not leave a comment.

Frederick B. on

Rating:

Never an issue

lynn m. on

Rating:

Millie is very helpful and pleasant! The young man who installed the hitch did a great job!

Melanie Y. on

Rating:

Nope, great spot!

Peter S. on

Rating:

Customer did not leave a comment.

john R. on

Rating:

Get an easier location to get into, that 5 corner intersection is a nightmare at 5 PM. The young man who assisted me getting the trailer was excellent, give him a raise! Thanks, Jack Rule

brian m. on

Rating:

Customer did not leave a comment.

Dennis C. on

Rating:

Millie is very professional and always a help. Hands on help ALWAYS.

Matthew P. on

Rating:

I brought my truck back using 12 miles The salesman was rude and obnoxious. He wanted to charge me $24 so I took truck and put in gas so there would be no gas charge. Brought it back to salesman and he still charged me. Argued the point and he was not helpful. Called for manager to discuss charge and waiting for call back.

ERIC K. on

Rating:

I called before pick up and was told the van was there waiting. I show up and, lo and behold, no van, and would have to go to a different location. After some complaining, lo and behold, a van appeared. No issues after that but can UHaul stop the bait and switching all ready.

Susan P. on

Rating:

Wait time to be helped was long. Gas tank was not filled up when I picked up the truck.

Zachary H. on

Rating:

Customer did not leave a comment.

Suk R. on

Rating:

During my pick up, the Uhaul agent informed me that my designated return location in East Rutherford, NJ did not exist and told me to call 800 number to choose another location. When I called the 800 number, the agent on the phone informs me that the east Rutherford location exists and not to trust the agent at the Jericho location. The check in agent in Jericho even crossed out my return location from my copy of the contract.

Oscar S. on

Rating:

Customer did not leave a comment.

louis n. on

Rating:

ALWAYS A PLEASURE TO DEAL WITH.

Angelo R. on

Rating:

The manager Milly was outstanding. A pleasure to deal with very efficient and knowledgeable.

nelson k. on

Rating:

will rent again we love u haul

wally s. on

Rating:

Was promised a credit card adjustment for overcharge on mileage a week ago and still has not come through

Rajenderkoemar C. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

No issues BUT your online app should remind the renter to DROP OFF THE KEY. At no point, after taking all of the photos and following the instructions, did the return process mention the key. Once you are in robot mode, you do what you're told.... I had to go back after getting home

karina g. on

Rating:

Customer did not leave a comment.

Karin C. on

Rating:

Staff was courteous and efficient. Perhaps another staff member on the weekend would have made it easier for waiting customers and hard working staff.

Ran Z. on

Rating:

Customer did not leave a comment.

Narek B. on

Rating:

Excellent and fast service.

David J. on

Rating:

The employee was very friendly and helpful during pick-up. Truck was clean and drove well. At drop-off, the employee was very friendly.

Yvonne D. on

Rating:

Customer did not leave a comment.

JATISH K. on

Rating:

Staff is very helpful and manager is very friendly. I like this place

Nikolay M. on

Rating:

Customer did not leave a comment.

andrew r. on

Rating:

Customer did not leave a comment.

GARY M. on

Rating:

Customer did not leave a comment.

Paul L. on

Rating:

Worst experience ever!! Ruined my muffler and cut out a piece of my bumper without my consent. $2900 to fix both. Happy to settle this in court. Will see UHaul there!

Michael P. on

Rating:

Customer did not leave a comment.

Rinat L. on

Rating:

Customer did not leave a comment.

CARL S. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

Customer did not leave a comment.

Kevin M. on

Rating:

Customer did not leave a comment.

BULENT I. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

Customer did not leave a comment.

Matthew F. on

Rating:

Customer did not leave a comment.

MIRIAM R. on

Rating:

I can only say "keep up the good work!!!!! Every one of the persons who work in this branch are kind,well educated,always foing rhe extra mile to help every costumer with thwir diferent needs and very particular situations. The manager's branch Milly de los Santos always goes far and beyond to give the most incredible service!!!! and her team follows her steps!! Looks like she does a wonderfull job training all her associates...

John C. on

Rating:

I have rented from this location before. The staff and equipment was always great. It has been a few years since renting from the Jericho NY location. I rented a 5'×8' ramp trailer. When I went out to the trailer to hitch up I had to wait because the trailer bed was covered with soil. There was a plant in a pot left over from whoever used it last. I should have been suspicious then but I let my hairs down. The guy who swept the trailer did an awful job with plenty of dirt remaining. There was dirt jammed in places all over... even under the rig. Driving with the trailer was awful but I thought the noise was due to being empty or just the ramp moving. However there was also a lot of sway. I checked the hitch and it was tight. What I figured out late into the ride was that the hitch has about 3/4" play even though the locking knob was tight. I took my time driving back and returned the trailer the next day. A staff member asked about my experience. I relayed the info regarding additional uncleaned dirt and that horrible hitch with away and noise like I never experienced with the same model trailer rented elsewhere. The guy didn't even give me a nod. Np sorry, let me tell my manager or any indication he might fix it before someone else has a similar experience. For the record, U-Haul is most times a great convenience and deserves it's share of praise. This time, however, it was an awful experience.

DENNIS C. on

Rating:

Customer did not leave a comment.

Brad C. on

Rating:

Customer did not leave a comment.

Derek D. on

Rating:

Customer did not leave a comment.

Richard K. on

Rating:

the car dolly I received wasn't in the best shape. it was very noisy and one of the tail lights didn't work at all.

Christopher L. on

Rating:

Nice people, very friendly.

Cory L. on

Rating:

Jericho Uhaul is a great location. I highly recommend!

Peter S. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Customer did not leave a comment.

Cory L. on

Rating:

As always, Jericho Uhaul is amazing. Highly recommend!

KATHY P. on

Rating:

Very unorganized. This was the consensus of others at this site

John S. on

Rating:

The people who worked at the store were nice however the back of the truck was dirty. There was dirt all over which needed to be swept out. The truck needs new brakes (they squealed at every stop). Also the mobile check in is more inconvenient than just walking in. Not only did it take 10 minutes to get everything verified after I had to retake a bunch of the pictures, I still needed to go wait in line inside the store for the key.

Charles N D. on

Rating:

Great service

Jeffrey K. on

Rating:

Woman who helped me was very helpful

gary m. on

Rating:

Millie helped me and was very nice and professional.

LAWRENCE J. on

Rating:

Customer did not leave a comment.

Alexander M. on

Rating:

Customer did not leave a comment.

Dominic A. on

Rating:

The truck they gave me had a cracked roof and it was a rainy weekend. Our mattress and other belongings were soaked and destroyed by dirty water leaking through top of truck.

Darwin O. on

Rating:

Rep was helpful, friendly and a pleasure to deal with. She rates A+ in my book. Location is clean and welcoming.

Donald B. on

Rating:

Customer did not leave a comment.

Debra M. on

Rating:

Just got my bill in email. I was charged double what I was quoted and the truck was returned 2 hours early and didn’t go more than 25 miles. RIP OFF!!!

Cory L. on

Rating:

Jericho Uhaul is such a great location!

Anthony L. on

Rating:

Customer did not leave a comment.

Marlhogny R. on

Rating:

Customer did not leave a comment.

Rick B. on

Rating:

Customer did not leave a comment.

Cory L. on

Rating:

Jericho Uhaul is amazing! Highly recommend!

steven p. on

Rating:

I'm not sure if I would recommend. On my first visit where I had an appointment to install a hitch they were running late and couldn't do it within a reasonable amount of time. On the rescheduled appointment the next day they did with a delay. On a third visit I rented an Auto Transport. The point of this comment is that you need more people working at this location!!! The long wait to be taken care of on all 3 visits was totally unsatisfactory!!!

Dannie W. on

Rating:

Customer did not leave a comment.

scott m. on

Rating:

Customer did not leave a comment.

Cory L. on

Rating:

Jericho Uhaul is amazing!

james c. on

Rating:

The equipment (van) was just what I needed and ready to go. The staff was helpful and efficient. They understand their jobs and the customer service was well done. I'd definitely rent here again. Thank you!

Susan S. on

Rating:

Best customer service ever. Everything from pickup to return was smooth. Will use them again in the future.

James P. on

Rating:

Customer did not leave a comment.

gloria g. on

Rating:

Customer did not leave a comment.

Daniel R. on

Rating:

Customer did not leave a comment.

Victor V. on

Rating:

The vehicle was not available on time, it was 6 hours late and no one informed me until I called 30 minutes before pickup. The battery on vehicle was almost dead, had very difficult time driving in the night. Lost $500 because of delay as I had to pay twice to the movers. The manager at the return location was very unprofessional and rude.

George e. on

Rating:

All good

robert r. on

Rating:

This is the best Uhaul I have ever used. When I know I need to rent a truck or van,this will be the location I come back too.

VEDA S. on

Rating:

Your Customer Service was exceptional. The Gentlemen who checked me out and in is an asset to your team. Keep up the Good work.

jeffrey b. on

Rating:

Customer did not leave a comment.

frank m. on

Rating:

Customer did not leave a comment.

gloria g. on

Rating:

Best service ever!!!!!!!!!!!!!!!!!!!! Millie is friendly and pleasant....Great employee!!!!

Mark B. on

Rating:

I have been a loyal customer and rent a Cargo Van once a week to be able to pickup food for our Food Pantry. I am a very satisfied customer and have not experieced any issues since starting this weekly rental almost 2 years ago. The management and employees are very professional and it has been my pleasure getting to know them and visa-versa. Thank You For Taking Care For My Needs ... Sincerely, Mark A. Bauerlein

Kieran S. on

Rating:

Customer did not leave a comment.

Gurvinder S. on

Rating:

All was perfect.

john d. on

Rating:

The place was accessible to the parkways, and the staff was very helpful. In spite of it being a busy Sunday morning the line moved quickly and it seemed that everyone was taken care of in a timely manner.

alfredo m. on

Rating:

la atención no fue muy buena en ese lugar yo soy cliente de muchos años y casi 2 o 3 veces por mes rento y me pidió muchas explicaciones y le dije que era cliente y me dijo que en este lugar es así y me di cuenta que a otro no le pidieron como ami quizás pq mi inglés no es bueno

THOMAS N. on

Rating:

Customer did not leave a comment.

Rocco P. on

Rating:

Nothing everything was great. Friendly staff. No complaints.

Jonat L. on

Rating:

The service advisers could be more attentive, they're always on their cell phones.

brian m. on

Rating:

Customer did not leave a comment.

Elvira W. on

Rating:

Customer did not leave a comment.

Greg N. on

Rating:

Very helpful staff.

keith p. on

Rating:

The representative was fantastic. She made things incredibly simple. Thank you

Albert L. on

Rating:

Very Friendly staff, Explained every step of the way during the installation of my trailer hitch and wiring. Seem to treat all customers the same. Would definitely recommend to others. Thanks

Daniel K. on

Rating:

It had nothing to do with this location, but the reservation process was very frustrating. I reserved a 15' truck at a particular location, only to be called the day before and told that I would have to pick up the truck at a location 25-30 minutes from my house. When I finally picked up a smaller 10' truck at this location I saw at least 5-10 15' trucks. When I questioned the attendant he told me that I made a one-way reservation and that I would have had to call months in advance for that. If your website had said that I could have easily reserved for a roundtrip. Beyond all of that, the process of switching from a 15' to a 10' was stressful and time consuming.

Fahad A. on

Rating:

Customer did not leave a comment.

ERWIN F. on

Rating:

Customer did not leave a comment.

Jieying M. on

Rating:

Customer did not leave a comment.

Dorothy L. on

Rating:

The rates for your mileage is very high for someone that has to travel back and forth. There should be a flat rate so that the worry of mileage doesn’t stress your experience

cory l. on

Rating:

Everyone is so nice at Jericho Uhaul! Highly recommend!

Gloria G. on

Rating:

Customer did not leave a comment.

Martin S. on

Rating:

I Don't do homework

Donna R. on

Rating:

Not sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.

Anthony S. on

Rating:

Customer did not leave a comment.

cory l. on

Rating:

Everything was amazing at Jericho Uhaul, as usual. Highly recommend!

peter s. on

Rating:

Customer did not leave a comment.

Fabricio F. on

Rating:

Customer did not leave a comment.

david c. on

Rating:

Nothing, everything and everyone was amazing and very helpful.

scott m. on

Rating:

Customer did not leave a comment.

Glenn M. on

Rating:

Everything was excellent. The staff and Truck both.

cory l. on

Rating:

No need for improvement. This is the best Uhaul.

Frank C. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

ARTHUR T. on

Rating:

Everything went great as always. Thank you!

Theodore B. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Customer did not leave a comment.

cory l. on

Rating:

Jericho Uhaul is the best!

Dale T. on

Rating:

If I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said “Don’t give her anything.”

Vincent B. on

Rating:

The young woman that assisted me at your location was very helpful. She did and excellent job!