Customer Reviews for U-Haul Moving & Storage of Jericho NY

Rating:

1.0

U-Haul needs to improve its reservation system and customer communication. A confirmed reservation should mean the customer receives the truck they booked—not a smaller truck at the last minute. * Honor confirmed reservations whenever possible. * If substitutions are unavoidable, provide a truck of equal or larger size—not smaller. * Do not change pickup locations at the last minute, especially when customers have already arranged movers and helpers. * Better coordinate inventory between locations to avoid overbooking. * Compensate customers fairly when U-Haul’s mistakes result in additional trips, delays, extra labor costs, or injuries. * Train customer service representatives to offer real solutions instead of expecting customers to absorb the consequences of U-Haul’s operational failures. This experience was extremely stressful, physically demanding, and completely preventable. I sincerely hope U-Haul takes meaningful steps to ensure no other customer has to go through what I experienced. I am extremely disappointed and frustrated with how U-Haul handled my move. What should have been a simple, pre-planned relocation turned into a physically painful and financially costly experience because U-Haul failed to provide the truck I had reserved. I had booked a 15-foot truck well in advance for July 31 at 2:00 PM through August 1 at 2:00 PM to move from Englewood, NJ, to Long Island, NY. Instead, I received a last-minute call telling me only a 10-foot truck was available. I immediately explained that a 10-foot truck would not fit my belongings, but I was told my only option was to take it, along with an extra rental day. To make matters worse, the pickup location was changed to one 45 minutes away, and despite checking in online, I still had to wait nearly an hour to get the truck. By the time I drove there and back, my movers had been waiting over 2½ hours, costing me both time and money. Because the truck was too small, I was forced to make two separate trips between New Jersey and Long Island instead of one. After unloading the first trip, I had to drive back to New Jersey and reload the remaining items myself with only my pregnant wife helping me because my movers had already left. We were exhausted, it was late at night, and we still had another 1½-hour drive back to Long Island. As a result of doing twice the work that I should never have had to do, I injured my back and am writing this while being treated at Long Island Jewish Hospital. My question is simple: Who is responsible for this? U-Haul knew I was making an interstate move, knew the size of the truck I reserved, and still failed to provide it. Offering an extra rental day did not solve the problem—it only forced me to do twice the work because of U-Haul’s mistake. I expect U-Haul to explain how this happened and how it intends to address the medical expenses, additional moving costs, and damages caused by its failure to honor my reservation. This was not just an inconvenience it had real physical and financial consequences.

Rating:

5.0

Staff there were very helpful and courteous

Rating:

5.0

Excellent service !! 👏

Rating:

5.0

My pickup was originally scheduled for 10:00 AM, but I was moved to a different location. Unfortunately, when I arrived, I was told the pickup wasn’t until 3:00 PM. This put me in a difficult position because it delayed my departure and caused me to miss my planned arrival time. Greg at the ski shop did his best to help me secure an earlier pickup, and I appreciate his efforts.

Rating:

4.0

After I figured out exactly what I needed (ball hitch and wiring connector) at my local U-Haul store, the pickup in Jericho went well. Unfortunately, I received a traffic ticket on my drive home to East Setauket for driving in the left lane of the LIE towing the 4x8 trailer. Had the reps mentioned this to me, it would easily have been avoided -- as it turned out, the ticket costs more than the actual rental.

Rating:

1.0

I extended the vehicle and paid for my extension up front over the phone and got confirmation from uhaul that I was paid in full. I returned the vehicle when I was done, Uhaul sent me another bill for 2x the amount. I feel I am being scammed. I'm not happy about this.

Rating:

4.0

Truck had a broken exhaust so was unbelievably loud. The passenger door was also hard to close.

Rating:

1.0

The service attitude is very poor.

Rating:

2.0

Left message for manager to call back no response. we never used the vehicle on the weekends and was over charged.

Rating:

2.0

Reserved a 20’ truck only find out they only had 15’ available the day I picked it up.

Rating:

4.0

Not sure where to park car when dropping off truck. Store is very dark and cluttered! Employee very nice and it’s a different experience as he walked around and checked the truck then inside to check the mileage and gas!

Rating:

3.0

Blankets wet and car mirror broken

Rating:

5.0

We have been using Uhaul instead of other rental companies because of the manager Milly. She has her team on point and always shows us the VIP treatment.

Rating:

5.0

I was shown true kindness!

Rating:

4.0

The staff at Jericho U-Haul was professional and friendly.

Rating:

3.0

Had to pick up truck far away from my reserved location

Rating:

3.0

I have used your services several times and I like what you offer, but the last time I used one of your trucks, I had a bad experience. The cab had a terrible odor; I had to clean it because it was unbearable. Also, there was a constant squeaking sound while driving.

Rating:

4.0

Equipment very old but staff very nice!!

Rating:

5.0

I ready a motorcycle trailer every year from them same car so paperwork is easy I’m in & out fast.

Rating:

5.0

The entire staff was super helpful

Rating:

1.0

It’s terrible that they always email me in the middle of the night asking for a review.

Rating:

2.0

Check your truck you send them out, the truck had ran rough,was out of oil and breakdown on the highway. It needed to be towed and had pay my movers to not move without use of truck

Rating:

5.0

Manger Milly is always helpful.

Rating:

5.0

Great costumer service, I like

Rating:

1.0

Improve ?? My fault I didn’t check the back of the truck .But I went to pick up a pice of furniture which I now have to wash ..The back was covered in what I think was mulch on the walls ,floor everywhere..

Rating:

5.0

I have been using the Jericho NY location for years, and the customer service is always excellent. From the in-person transactions at the sight, to the rep on the phone. That is why I will always use U-Haul. Keep doing what you’re doing.

Rating:

5.0

Well organized and easy to navigate thru

Rating:

5.0

The employees are friendly and efficient at what they do. Highly recommend this location

Rating:

5.0

Ms Milly and team are always very plesant and helpful

Rating:

3.0

The parking and delivery area is extremely tight! Very cluttered and I had to leave the trailer I rented in the most open and available spot. I did not see any personnel outside so I used the mobile app to complete my return.

Rating:

5.0

The trucks need some inspection more often

Rating:

5.0

Easy, helpful staff!!

Rating:

5.0

Was very pleased with the customer service from the last minute reservation to the pick up and to the drop off!

Rating:

5.0

We had ordered an appliance dolly for this move. When we arrived, we were told that there were none available and that it was not possible to keep track of these items. It seems to me that a bar code system could be implemented to check these items in and out. We were able to manage without the dolly, but it would have made life a little easier if we had it.

Rating:

5.0

Excellent

Rating:

5.0

The truck was clean but it was old and rundown

Rating:

5.0

Equipment could be a little cleaner and you should never leave a customer with a gas tank at 1/4 full as it requires them to get gas prior to even packing the truck.

Rating:

5.0

Very efficient location

Rating:

5.0

Staff working at this location were awesome! keep up the great work.

Rating:

5.0

The 15’ truck was clean but had 150,000 miles with a loud exhaust and worn steering. I was only driving a short distance otherwise I would not have accepted it. I was surprised that Uhaul would not better maintain their vehicles.

Rating:

5.0

Great service manager on site

Rating:

5.0

Not being able to get what we ordered and changing order procedure was nit a good experience but the people we dealt with at the places was good

Rating:

5.0

You don't need to improve everyone was Polite tthey know what they do ing I am very impressed thank you for your services

Rating:

5.0

Good

Rating:

5.0

The staff was excellent, the truck on the other hand not the best!

Rating:

5.0

Everyone is courteous and punctual.

Rating:

3.0

The idea of only having a quarter tank of gas and return the truck w A quarter tank of gas is disingenuous and just another way to make out on the customer. It’s insulting to think I’m stupid. You always win w this requirement and the customer over pays because it’s impossible to return the truck at exactly a 1/4 tank so every one over fills the tank because there is no way of knowing when you have reached the 1/4 mark so you benefit on the additional gas

Rating:

1.0

The first truck I was given broke down before I was able to get to get home. I waited several hours to get another truck as a replacement and that one also had an issue so I had to settle for a much smaller van and was not able to move fully after several truck issues and a long wait

Rating:

2.0

Got an ‘ealert’ because reservation after mine had the same reservation number as me and representative at the counter told me that I probably owed money and they could not rent the U-Haul to me and they could not explain what the ealert was for and I had to call the number to find out what it was. He proceeded to tell me to call the number and he proceeded to give me the must his location-to which I told him you actually want me to call you and your location to find out what the issue was?end of the day i had to call the central reservation number to fix the issue-which took only 5 minutes to resolve. In total I was there for 1hour and was told I still had to bring back the before 130 pm. I showed up at 715 for a 730 reservation and I even checked in on my app. Did not get out of U-Haul parking lot until anger 8am.

Rating:

5.0

Good rental from start to finish

Rating:

4.0

Super fast check in

Rating:

5.0

The staff was great!

Rating:

5.0

Lo mejor era el trato de una de las empleadas ,siempre atenta y con disposición de colaborar y ayudar para q todo fuera mas fácil, Milly mis respetos y agradecimientos.

Rating:

5.0

Angel was awesome!

Rating:

5.0

I needed to rent at a later hour of the day since it’s summer and there’s more daylight but every facility was closed by seven pm

Rating:

5.0

Great service

Rating:

2.0

The unit is not accurate to description, the hunt has n ok lights and a small entry door. Very disappointed in this facility.

Rating:

3.0

El acceso principal estaba bloqueado por carros de su compañía , nos tocó entrar con dificultad , además estaba lloviendo

Rating:

1.0

That storage place is a rip off the units are extremely small that location is not for furnitures the lady told me it’s like a two bedroom when I go there the unit small I had to get two different units she even told me the ceilings are tall nothing goes like that she mislead me n I’m so angry I named out on the phone all what I have n the lady said it will fit this is ridiculous thy need to stop telling lies to the customers

Rating:

5.0

Milli es muy amable y resolvio rapido muy buen trabajo

Rating:

5.0

Amazing staff

Rating:

3.0

The staff was very helpful, both for storage and trailer. The issue was a terrible smell coming from somewhere in my row. When I first came, it was strong smell of urine or sour wet pet smell. The odor lingered the entire month, and even seeped into the fabrics of my unit. Many of my belongings now smell this way. For this reason, I would not recommend this location. May i suggest contacting other owners to inspect their units,as its probably coming from a unit.

Rating:

4.0

Everything about this storage facility is great barring the fact that the storage facility has a very odd smell, especially when it's hot out. Also, I'm not 100% sure it's actually climate controlled. Beyond that, it was a fine experience. The people who work there are very kind and helpful.

Rating:

5.0

Thanks .

Rating:

3.0

Clean, well maintained. There is limited parking space in this facility, which is inconvenient: a trailer is parked in the parking space in front of the entrance to the storage units, only one person can unload at a time, limited space to wait with your vehicle

Rating:

2.0

Found mice droppings all over our stuff and when we told the employee his reply was yeah thanks. We were not offered an adjustment for canceling our storage mid month.

Rating:

5.0

Excellent customer service experience keep up the good work

Rating:

5.0

Great was useful very spacey's staff was very polite.. over all I was able to o come and go inside as I wished...

Rating:

5.0

Your representative was very knowledgeable and extremely nice and considerate

Rating:

5.0

The storage unit was excellent the service was excellent Thanks

Rating:

5.0

Very professional and courteous team. Thank for your exceptional customer service.

Rating:

5.0

Staff was very kind, patient, and knowledgeable.

Rating:

4.0

will rent and tecommend them again.

Rating:

3.0

The storage unit that I used started to smell like mold and mothballs. I left several messages with management and they never called me back. I would like a credit of one or two months. I have used the storage facility for over 10 years and I’ve spent well over $25,000. I looked back and it was obviously a tremendous waste of my money. The contents of my storage unit was may be valued at about $1000, so paying 25 times that makes no sense.

Rating:

5.0

The guys working behind the desk and assisting us in the storage facility were really awesome. I can’t remember the names but all 3 deserve a raise.

Rating:

3.0

There was a pest problem. I noticed mouse droppings several times when I came to my unit.

Rating:

5.0

Staff was excellent and the facility was very clean. Would recommend this location and would use it again if I need storage in the future.

Rating:

5.0

Miley and her team were very professional and extremely helpful.

Rating:

5.0

Very nice people

Rating:

5.0

The manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.

Rating:

4.0

I just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.

Rating:

5.0

good

Rating:

5.0

Great customer service as always

Rating:

5.0

The employes are both friendly and efficient.

Rating:

4.0

Very clean, staff was very knowledgeable and friendly

Rating:

3.0

I'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.

Rating:

5.0

Never an issue

Rating:

5.0

Staff is very helpful and manager is very friendly. I like this place

Rating:

3.0

Not sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.

Rating:

1.0

If I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said “Don’t give her anything.”