Customer Reviews for U-Haul Moving & Storage of Jericho NY

4,928 reviews

121-123 Jericho Trnpk   Jericho, NY 11753
(On the corner of Jericho Turnpike & Brush Hollow Road)

(516) 333-6334

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(516) 333-6334

121-123 Jericho Trnpk
Jericho, NY 11753
(On the corner of Jericho Turnpike & Brush Hollow Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ALEXIJHONATAN N. 
Rating:
5.0

Customer did not leave a comment.

edwina W. 
Rating:
4.0

Customer did not leave a comment.

JASMINE B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMB T. 
Rating:
5.0

Great, very professional staff which is indicative of the manager

FOWAD D. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Gilberto V.  |  Overall Experience 
Rating:
3.0

Sometimes the vehicle did not start. Turning key didn't do it. Then I figured out I need to turn not only the key but also the plastic handle There was a hand truck and padding in the vehicle that I did not order and it obstructed loading

Harry R. 
Rating:
5.0

Customer did not leave a comment.

Marcie S. 
Rating:
4.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

excellent staff with great customer service!

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAMALEXANDER U. 
Rating:
5.0

I had two rentals back to back and the customer service was the best. Moving is very stressful in itself, and to walk in and have someone greet you and have casual conversation and to have encouraging words just made my move all the easier. I recommend this location all the way..

Jacqueline N. 
Rating:
5.0

Had the trailer for 11 days and it was perfect

BRIAN J. 
Rating:
5.0

Great service. Very smooth van rental.

Stuart B. 
Rating:
5.0

Dropoff was super fast and easy, I pulled up, the gentleman came outside and met me in less than 1 minute, and un-hooked the trailer and that was it, receipt was in my email before I left the parking lot! Whole process took less than 3 minutes, absolutely amazing!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYTHOMAS H. 
Rating:
5.0

Customer did not leave a comment.

FRANKHENRY F. 
Rating:
5.0

The van was filthy, had to wipe everything down with wet wipes. There was a booger on the steering wheel. The associates there are amazing. Loved them! Just wish the inside of the van was much cleaner.

ARIANNASIMONE W. 
Rating:
5.0

Customer did not leave a comment.

Muhammad Ali H. 
Rating:
2.0

I went there personally to book a van for today. All went well. This morning when I went to pickup my van it was given to somebody. What is the use to personally go and book and next day the van is not there. This was today 12/20/21. VERY DISAPPOINTED. I WANTED TO SPEAK TO THE SUPERVISOR. HE CALLED HER I SPOKE TO HER. SHE TELLS ME THAT SHE IS BUSY. BUSY WITH WHAT ??

HABEEBUDDIN A. 
Rating:
5.0

Nothing needs to improve service / people / equipment was great . Been here a couple times .ill be back and will recommend to others

Bill W. 
Rating:
3.0

The truck I was given had very high miles and was not in good running condition. I thought it was going to break down or blow up. I'm sure this is why it wasn't gas efficient as well

MATTHEWS M. 
Rating:
5.0

Was great

ALBERTOANDRES S. 
Rating:
5.0

Best customer service

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Puneet B. 
Rating:
5.0

Customer did not leave a comment.

MARCUSS S. 
Rating:
5.0

The personal ovethere is very nice and very helpful

Alvaro J. 
Rating:
5.0

Professional and friendly staff made the rental experience easy. Thank you.

JAMESEDWARD R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JR M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDALAN F. 
Rating:
5.0

Customer did not leave a comment.

Sandro B P. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

I had an exceptionally good experience. So nothing to add on improving at this time.

PAULG G. 
Rating:
5.0

Customer did not leave a comment.

Joanna C. 
Rating:
5.0

THIS LOCATION IS THE BEST ONE I HAVE USED. THE OTHERS WERE GOOD TO BUT YOUR TEAM AT THIS STORE IS EXCEPTIONAL AND THEY SHOULD BE RECOGNIZED FOR THEIR EXCELLENCE!!!

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Extremely confusing to return the key after hours. The posted instructions are wrong and it took me a half hour to figure out how to do it. I also tried calling customer service and could not get anyone to help.

ADAME K. 
Rating:
4.0

Check in took longer than expected, but other than that everything went well

William M. 
Rating:
2.0

Gave me 2 hours rental instead of 1 day rental without notification, Also did not give me option of one way rental.

GURPREET S. 
Rating:
3.0

Have vans clean and ready to go. And make sure staff knows what they are talking about.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I love Jericho Uhaul! Everyone is nice and helpful. I highly recommend this location.

Cory L. 
Rating:
5.0

Jericho Uhaul is a well-oiled machine with amazing customer service that helps me out with any problem and gets me out quickly so I am not late for my jobs. I highly recommend Jericho Uhaul.

CORYEDEN L. 
Rating:
5.0

Customer did not leave a comment.

SYEDMOHAMMAD SAL M. 
Rating:
5.0

Very professional and great service.

NESTOR F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

The customer service is really bad. And it over charge for not reason. I submit that I leave my AirPod in the truck. The representative said some one gonna check and called me back, but no one contact with me.

Qijie S. 
Rating:
3.0

Everything was in good working order. No issues.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

JASONJ B. 
Rating:
5.0

Everything was perfect! No need to improve

Steven K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

joan D. 
Rating:
5.0

fix the check engine light and tire monitoring system. ran fine and doesn't bother me but some would be worried if it was on.

JOHNF P. 
Rating:
5.0

Customer did not leave a comment.

Guibo X. 
Rating:
5.0

Customer did not leave a comment.

YOLANYL A. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

The guys here were really amazing!

KEVINLLOYD R. 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

No ample customer parking. Vehicles were parked very close to each other making it necessary to pull out into the middle of the lot to inspect. Truck had lots of body damage and was filthy. It was about what I expected when picking up a Uhaul. The employees however were very friendly and helpful.

STEVENP W. 
Rating:
5.0

Outstanding customer service. Staff is sociable and want to help. Congratulations to u- haul.

Antonios K. 
Rating:
5.0

Customer did not leave a comment.

Vishal S. 
Rating:
5.0

Great service as always with melang and the gentlman that helped accomodate me, this was a last minute visit for me and was given the van with ramp even without reservation. Thank you very much

Gilberto G. 
Rating:
4.0

The truck bed was dirty there were lights on the dashboard that were on low tire and check engine the attendant said don't worry about those lights which was fine the truck ran fine

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Kuang P. 
Rating:
5.0

Customer did not leave a comment.

IZZY K. 
Rating:
5.0

Customer did not leave a comment.

SCHLOMO A. 
Rating:
5.0

Nothing to improve at all! Thanks to Milly and Taji at this location. They are the best and really know how to take care of customers.

Yaroslav F. 
Rating:
5.0

I made reservation for Jericho location which is close to my work. Someone from your office change my location service to Hempsted and second time change it to Hicksville without my consent. Please see the reason . It was very annoying.

MICHAELK B. 
Rating:
1.0

Customer did not leave a comment.

Yunyi L. 
Rating:
5.0

Great staff. Very friendly and helpful

JIMMYDZEMAL BAJR V. 
Rating:
4.0

The back lights of the van were broken got pulled over by a cop since we had to drive through the night. We got slapped with a ticket called U-Haul only to have them not care and still paid a huge bill on top of it. Totally hated the experience

NATHALI AANDRE P. 
Rating:
5.0

Customer did not leave a comment.

VYACHESLAV K. 
Rating:
5.0

Thank you so very much! Drexel Avenue is so appreciative. Millie is the BEST:)))

LUISG R. 
Rating:
3.0

There was a long line here and I realize people have to train but one of the people had to keep asking questions because they were not sure what to do . More help was needed at the location .

Thomas W. 
Rating:
5.0

Nothing. Everything went smoothly.

GLENDA B. 
Rating:
5.0

The gentleman working at this facility were very efficient in checking me in and getting a van to use for moving a few things. The return process was also quick and easy. This was a same day rental. Booked online within an hour of pickup. Overall a great experience!

JULIANNER A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

henry W. 
Rating:
3.0

Customer did not leave a comment.

RONALD M. 
Rating:
3.0

Truck was very old. Mirror was broken. Check out process was long.

Pan H. 
Rating:
5.0

Customer did not leave a comment.

VINCENTJ I. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

I like u haul system it's so easy going . Thank you for your co operation!

jangbu L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN F. 
Rating:
5.0

Your entire crew at the Jericho Location was professional, courteous and helpful.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

FABIANRODRIGO G. 
Rating:
1.0

My reservation was “lost”. I waited 5 hours , And visited 3 locations before a truck was found for me . I had reserved a 26 foot truck , and had to settle for a 17 foot truck . I now have to make another trip to upstate New York. A one day turn around trip turned into a 2 day excursion. Extra $$ extra $ to pay my workers. An all around bad experience. I have the second trip planned for next week and I am extremely hesitant to even call your company for reservation . Please revamp your reservation system - and upgrade your customer service. I'm this day and age , companies have gone under for less.

John E. 
Rating:
5.0

Customer did not leave a comment.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

I am really unhappy with your app, your 24/7 help line and your procedure to bring back your trucks. I brought the truck back at night cleaned and gassed up . Thought from previous rentals that all I had to do was to put the key in the box, put in the mileage and go home. But your procedure now is check it back in on the internet. I wasn't able to do that for some reason so I called the help line. I was on line for a half an hour when a prompt finally came on and said your wait time is 56 minutes. if you press 1 we will call you back. My call was dropped and no one ever called me back. So I drove home 10 mile and brought it back in the morning 10 miles and as far as I'm concerns you ripped me off for $39.80. if you really want to do the right thing and make a customer happy my name is Hugh and my cell is 516-380-5290 By the way the questions you asked are very pointed and does not tell about the whole experience.

Hugh T. 
Rating:
4.0

Engine light was on

John F. 
Rating:
1.0

The truck's engine light was on and the idling was very rough. It also smoked a lot when accelerating which was very embarrassing. This vehicle should have been take out of service and not given to a customer on this state.

EMMANUELJ N. 
Rating:
5.0

Customer did not leave a comment.

Mauricio L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  First Impressions 
No reviews have been submitted for this location.

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