Customer Reviews for U-Haul Moving & Storage of Jersey City

10,828 reviews

276 Tonnelle Ave   Jersey City, NJ 07306
(@ PULASKI Circle)

(201) 963-6176

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(@ PULASKI Circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.

WYATT B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Abdelkader B.  |  First Impressions 
Rating:
4.0

Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!

Joshua C.  |  Overall Experience 
Rating:
5.0

In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.

Alfred J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis c.  |  First Impressions 
Rating:
4.0

Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.

Luis R.  |  Online Move In 
Rating:
5.0

No comment

ROCCO L.  |  First Impressions 
Rating:
2.0

It was very apparent that these guys hate their jobs

STEVEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Prakkhar G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eva marie f.  |  First Impressions 
Rating:
3.0

Thank you very much

Cynthia W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

juliana r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela B.  |  First Impressions 
Rating:
4.0

The ceiling in the room was very short.

Audrey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adeline W.  |  Overall Experience 
Rating:
5.0

Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can’t thank her enough for her professionalism and seeing me through til I was all done. Thank you!!

Jovita F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELISSA A.  |  Overall Experience 
Rating:
1.0

I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.

SHENEEN S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MATTIE P.  |  Overall Experience 
Rating:
5.0

Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.

jakub k.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.

Renee C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Erica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGELUIS JR O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASI W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MILAD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Abdelkader B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDH H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Xinpeng T.  |  First Impressions 
Rating:
4.0

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Akshay K.  |  Online Move In 
Rating:
4.0

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Danelle B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura J.  |  Online Move In 
Rating:
5.0

The manager and staff were very helpful and friendly. I am very happy with the service.

Adeline W.  |  First Impressions 
Rating:
4.0

Great service storage should be 24 hours !!

CRYSTAL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rohan K.  |  First Impressions 
Rating:
5.0

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  First Impressions 
Rating:
3.0

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Brenda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  First Impressions 
Rating:
2.0

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

stephany g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
1.0

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Oluwatosin B.  |  First Impressions 
Rating:
5.0

The service was great

April W.  |  First Impressions 
No reviews have been submitted for this location.

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