Customer Reviews for U-Haul Moving & Storage of Jersey City

10,738 reviews

276 Tonnelle Ave   Jersey City, NJ 07306
(@ PULASKI Circle)

(201) 963-6176

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(@ PULASKI Circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

MELISSA A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANNE H. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
4.0

The location is difficult to get to and out of, but then again it is in New Jersey.

DEANGREGORY L. 
Rating:
5.0

Thanks a lot

MOHAMEDH H. 
Rating:
3.0

It's too much time taking process at counter and only one window opened at rush hours.

VINAYA D. 
Rating:
5.0

Customer did not leave a comment.

JOLAINE D. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

WILFREDO T. 
Rating:
5.0

So far customer service is excellent! Trucks are well maintained!

OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

UTTAM R. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

ALICIA C. 
Rating:
5.0

Customer did not leave a comment.

MINA A. 
Rating:
5.0

Customer did not leave a comment.

Stella C. 
Rating:
5.0

Customer did not leave a comment.

MAURIZIO G. 
Rating:
3.0

The women at the desk were quite rude to other customers. Otherwise I have no complaints. The men who helped me with my uhual were super nice and helpful. Truck was in great condition

ATARA A. 
Rating:
5.0

Include a cone,.

JoseOrlando R. 
Rating:
1.0

Disgusting and rude customer representative cursing customers totally unprofessional never again rent anything on this location

eugene E. 
Rating:
1.0

Customer did not leave a comment.

Megan N. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

This lady was great. She gave us a phone number to call about the Paterson location and was shocked by what happened. She was fabulous!

Robert D. 
Rating:
1.0

The track I took was not safe at all. It is very dangerous on the highway. I don't know why the gave that bad track while a lot of tracks was just parking there. Just the gas cost me almost $100 and they didn't refund, they charge me $60 extra. I extremely don't recommend that location

Belkacem L. 
Rating:
5.0

Customer did not leave a comment.

cheikhou D. 
Rating:
3.0

Giid

TYRONE A. 
Rating:
5.0

Highly recommended place to rent equipments! Associates are very helpful!

OLIVER C. 
Rating:
3.0

Customer did not leave a comment.

GIOVANNI R. 
Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
5.0

Everything and everyone was perfect. No changes. Reservation process was simple. I like the text process for the actual confirmation. Staff at location was helpful and efficient

Noel D. 
Rating:
1.0

I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.

SHENEEN S.  |  Online Move In 
Rating:
1.0

i went to a location and they didn't have a key for me. I had to uber myself to another location where i was lucky to find something somewhat nearby with a van available. I was upset i wasted a lot of time in the process.

CARLOS R. 
Rating:
5.0

Just one thing front glass on the inside of the truck was very dirty a little safety Concern when pulling out on to traffic at night had bad glare from on coming traffic .

EDWIN L. 
Rating:
5.0

Need to improve in the app. Took me almost 2 hours before I can return the truck . Didn't want to upload pictures . Had to call the customer service for them to help me finish the process

ESTEVEN S. 
Rating:
2.0

Customer did not leave a comment.

MEER A. 
Rating:
5.0

It would be great to have a gas pre-pay option.

Noelle T. 
Rating:
3.0

The first truck didn't have any gas. The second truck I was given, barely had gas. Then Jazmyn, the representative at the location, looked like she hated her job. I rented a dolly and it wasn't even in the truck. I had to ask one of the guys outside to give me one. It wasn't a very pleasant first experience at all.

SYLVIA G. 
Rating:
5.0

Keep it up.

ALHASSAN I. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

MATTIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA W. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Amazing experience! I will rent again from this wonderful location - thanks again U-Haul!

TONY R. 
Rating:
5.0

Customer did not leave a comment.

MAXIMO M. 
Rating:
5.0

The pricing is not consistent I've been renting here for about six months now and I notice for the past couple weeks I've been using the same mileage . I used 84 miles And I paid $164.67 and this week are used 89 miles And they charge me $ 184.88 and I never used their dolly . Other than that the employees services are excellent.

OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

SHARLET W. 
Rating:
1.0

Stop over charging for rentels

DONTHA P. 
Rating:
5.0

Customer did not leave a comment.

Timberlake L. 
Rating:
5.0

Customer did not leave a comment.

Saul D. 
Rating:
5.0

Customer did not leave a comment.

ROGERJUSTIN C. 
Rating:
5.0

Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.

jakub k.  |  Overall Experience 
Rating:
5.0

Nothing. Everything is going well in terms of customer satisfactions

LUIS E. 
Rating:
5.0

The people that work there took care of everything in and out no problems no hassle will come back again

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
3.0

Customer did not leave a comment.

alex C. 
Rating:
5.0

The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.

Renee C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUERIC N. 
Rating:
1.0

Customer did not leave a comment.

Erica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
2.0

The pickup process was not smooth at all. No one was available for the self checkout and had to deal with a very unhelpful customer agent inside. The truck had a problem with the key but was asked to manage on my own when I asked for help. When I enquired about extending the return time by a couple of hours, the agent at the location refused and I had to call the customer care to get that done. Overall it was my worst UHaul experience ever.

Sanchit A. 
Rating:
5.0

Customer did not leave a comment.

RATEESHA C. 
Rating:
1.0

Customer did not leave a comment.

ERICA G. 
Rating:
5.0

Thank you so much

CHEIKHOUOUMAR D. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
4.0

Customer did not leave a comment.

DUKE C. 
Rating:
5.0

Customer did not leave a comment.

ashok B. 
Rating:
5.0

Y'all the Best..hands down

Vivian K. 
Rating:
5.0

The woman working the desk at this location deserves a raise. I didn't catch her name but she's fantastic.

KEITH Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Amazing experience

ASHISH B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKPERRY J B. 
Rating:
3.0

Although the workers were very friendly. I still had an issue. When I got in my rental the mileage was inaccurate. It was off by one mile so I had to pay for that extra mile. The gas they reported was inaccurate. They said it was 1/2 a tank when it was actually less then that, and I got charged for that as well. I took a photo before pulling out the lot thinking they will make adjustments when I return the vehicle. I explained to the guy and showed him the picture and he said I should have sent the picture when I picked up the vehicle. i wish someone would have told me this at the beginning. For all we know, they're probably using the vans for personal use and charging the customers for it. Which I think it's so wrong.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

JORGELUIS JR O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
2.0

The parking lot was full I was lucky I came right on time but starting 5 mins after me, 3 Rentals couldn't be dropped off due to no space.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

CASI W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MILAD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUK C. 
Rating:
5.0

Fast pickup and return. Low price. Good customer service. Van wasn't as clean as it's mentioned in the picture.

Chetan H. 
Rating:
4.0

At the moment I am quite satisfied.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
1.0

I am a loyal customer who was treated poorly and overcharged for the miles I did not drive. I rented a U-Haul truck yesterday, Wednesday, 28 Oct, and drove it for 31 miles. But I was charged for 47 miles. I checked out the truck at 73,771 and returned it at 73,801. I have the pictures to prove with date and time. This is wrong, illegal, and unacceptable. I hope someone corrects the wrong. U-Haul has the opportunity to right this wrong: 1- Immediately refund the money you wrongly charged me 2- Apologize for causing me so much pain and headache -- I called last night and spent 1 hour on hold and on the phone trying to speak to someone about this issue 3- Uhaul should properly train its workers in this location for basic customer service. Customer service was rude, uncaring, and unprofessional. What an unfortunate situation triggered by poor customer service for a great company. I have been renting Uhaul trucks for the past 6 years. I never had an issue with them. This time, not only I was poorly served but also I was illegally charged for miles I did not drive for. I have the pictures to prove it.

Ismael T. 
Rating:
4.0

Only thing is it is difficult to gain access to the website to make reservations on line. I spent so much time to no avail. After that I was redirected every time I would put my card information in. Giving me the impression that it was not received or was received with no conformation .

TARA C. 
Rating:
4.0

Customer did not leave a comment.

Abdelkader B.  |  Overall Experience 
Rating:
5.0

Great staff excellent service

Sabrina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JHUSTIN B. 
Rating:
3.0

Desk service was ok, was charged for 2 utility dollys and furniture blankets though and that is not true- i only rented one dolly, not 2 and no furniture pads. so thats a bit annoying. The truck also has mechanical issues that should be addressed with the shifter and transmission.

EMILY C. 
Rating:
5.0

Nice people

F J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

I hope they offer discounts to a regular customers

OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

SHELLYSAMANTHA G. 
Rating:
1.0

Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya

Yokasta M.  |  Overall Experience 
Rating:
1.0

When I stepped into U-Haul requesting a bike rack, I did not know that the hitch was separate from the rack. Alisha showed me a few and I opted for one. She was supposed to call me the next week when it was to come in and set up the install. Two weeks went by and I still didn't hear from her. They never answer the phone, so I went there. That's when she told me that one wasn't available and showed me another. We set up for install. When I went to pay the total was incredible. That's when I found out the hitch is a cost separate from the rack. After explaining to the manager that she didn't explain it to me and what the misunderstanding was, he didn't offer discounting it or nothing. I left with only the hitch and purchased a more reasonble rack somewhere else. The customer service is awful. It is a profitable fast paste business which seems they need not put forth good customer service for they're over-blessed.

petericia H. 
Rating:
4.0

Champagne was very helpful with the checkout.

CHRIS D. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Absolutamente nada todo excelente les agradezco sus servicios, bendiciones

Enrique Q. 
Rating:
5.0

You should be able to walk in and rent a truck

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDH H.  |  First Impressions 
Rating:
5.0

Very nice service

Hemasundar K. 
Rating:
5.0

It was a good experience.

Keith S.  |  Overall Experience 
Rating:
4.0

This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.

LEE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA P.  |  Overall Experience 
Rating:
5.0

Had an issue with another uhaul pick up and this location was quick and easy to work with! Saved the moving day for sure. Very polite staff and clean location and equipment. 10/10, thanks again!

EMILY C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
4.0

Redirected us to a new location without making it clear - went to first location which was out of rugs and spent 30 minutes getting to the new one

LYLEHENRY P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDH H. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
3.0

The lady at the desk look like she was annoyed early morning. No detail her face was like she was upset no explanation about my rental. Makes faces twisting is eyes in every question I have. 0 in costumer service.was yesterday Saturday 15, 715 am.

MIGUEL H. 
Rating:
5.0

Customer did not leave a comment.

LUCILENNY S. 
Rating:
5.0

Customer did not leave a comment.

abhishek k.  |  Overall Experience 
Rating:
5.0

Staff and installation staff were great. Great facility!

Peter J. 
Rating:
4.0

Customer did not leave a comment.

Jack J.  |  First Impressions 
Rating:
3.0

The people that work here are a hit or miss it wasn’t the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.

Taeja C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Xinpeng T.  |  First Impressions 
Rating:
4.0

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Akshay K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RAGHAV KISHAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raul N.  |  Overall Experience 
Rating:
3.0

Inside the storage unit should have light.

schrie m.  |  Overall Experience 
Rating:
4.0

The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.

MARK K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYANA T.  |  Overall Experience 
Rating:
5.0

Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.

Kevin K.  |  First Impressions 
Rating:
4.0

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Danelle B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura J.  |  Online Move In 
Rating:
5.0

The manager and staff were very helpful and friendly. I am very happy with the service.

Adeline W.  |  First Impressions 
Rating:
5.0

Great customer service

Atonzsha B.  |  First Impressions 
Rating:
4.0

Great service storage should be 24 hours !!

CRYSTAL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rohan K.  |  First Impressions 
Rating:
5.0

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Sabrina S.  |  First Impressions 
Rating:
5.0

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  First Impressions 
Rating:
3.0

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

diane A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Brenda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  First Impressions 
Rating:
2.0

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

stephany g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
1.0

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Oluwatosin B.  |  First Impressions 
Rating:
5.0

The service was great

April W.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top