Customer Reviews for U-Haul Moving & Storage of Jersey City

10,640 reviews

276 Tonnelle Ave   Jersey City, NJ 07306
(@ PULASKI Circle)

(201) 963-6176

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(@ PULASKI Circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Absolutamente nada todo excelente les agradezco sus servicios, bendiciones

Enrique Q. 
Rating:
5.0

You should be able to walk in and rent a truck

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDH H.  |  First Impressions 
Rating:
5.0

Very nice service

Hemasundar K. 
Rating:
5.0

It was a good experience.

Keith S.  |  Overall Experience 
Rating:
4.0

This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.

LEE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA P.  |  Overall Experience 
Rating:
5.0

Had an issue with another uhaul pick up and this location was quick and easy to work with! Saved the moving day for sure. Very polite staff and clean location and equipment. 10/10, thanks again!

EMILY C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
4.0

Redirected us to a new location without making it clear - went to first location which was out of rugs and spent 30 minutes getting to the new one

LYLEHENRY P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDH H. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
3.0

The lady at the desk look like she was annoyed early morning. No detail her face was like she was upset no explanation about my rental. Makes faces twisting is eyes in every question I have. 0 in costumer service.was yesterday Saturday 15, 715 am.

MIGUEL H. 
Rating:
5.0

Customer did not leave a comment.

LUCILENNY S. 
Rating:
5.0

Customer did not leave a comment.

abhishek k.  |  Overall Experience 
Rating:
5.0

Staff and installation staff were great. Great facility!

Peter J. 
Rating:
1.0

I had the worst experience of my life in this location. Staff treated me very rudely. They delivered me the equipment one and a half hour after signing the contract. Even the manager didn't come out to talk with me.

KAMRAN L. 
Rating:
4.0

Customer did not leave a comment.

Jack J.  |  First Impressions 
Rating:
5.0

The local staff was very personable and helpful - much appreciated!

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Fast service, easy pickup and drop off

J R. 
Rating:
5.0

No comments

JOSEPH A. 
Rating:
3.0

The people that work here are a hit or miss it wasn’t the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.

Taeja C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Make sure your in the right lane coming out of the roundabout. i missed the turn and it took 1hr to get back there. TRAFFIC merging the other side. guys were great . told me where to park it, and disconnected.

James V. 
Rating:
3.0

The Extra charge on fuel

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

THELMAJ B. 
Rating:
5.0

Thanks you!

eric G. 
Rating:
5.0

The whole process was very smooth. The staff and facilities at this location were excellent.

EUGENEM T. 
Rating:
4.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

No customer support for dropping. Extra and over charged.

Rohit B. 
Rating:
3.0

Customer did not leave a comment.

BETSEY R. 
Rating:
5.0

Customer did not leave a comment.

ROSALIE R. 
Rating:
5.0

Customer did not leave a comment.

DARIUSZ M. 
Rating:
4.0

The young woman champagne was the best. She was kind and informative. She was very helpful and timely. Because of her I would go back.

Katie Ann S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Vehicle is old, no back camera

SATYA C. 
Rating:
5.0

Customer did not leave a comment.

EMISH W. 
Rating:
2.0

Reception didn't acknowledge me didn't say hello or even look in my direction. Very unprofessional. When I did say hello and make eye contact with one employee she was very nice as accommodating. Basically no fuel in the truck I shouldn't be charged for some one else not filling up tank. I only drove the truck for 8 miles

Michelle P. 
Rating:
4.0

Nothing great job

ANDREW C. 
Rating:
4.0

The scheduling system is the absolute worst i've ever seen. How can you take a reservation for a truck and then NOT HAVE A TRUCK. I had to go 45 minutes out of my way just to get a smaller truck then I needed. Everything else was fine with the experience, but the reservation/scheduling system needs to be fixed.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

SERGIO C. 
Rating:
1.0

This has been the worst rental experience I've ever had. My original 10-day rental was approved at the Totowa Branch and then canceled without my authorization. The day before the reservation date, I called the Totowa Branch after reviewing the reservation on the UHaul app. I spoke with a young man who was able to explain that his co-worker canceled my reservation (without notifying me at all). The young agent was able to find me another location to facilitate the rental agreement in Jersey City. He connected me with a reservationist who completed the contract for the next day and offered me a discounted rate of $150.00 for the entire 10-day rental as a means of soothing the very high level of frustration. I gladly accepted and thanked the young man for his assistance. Fast forward 24 HRS and I arrive at the Jersey City location to pick up the rental. When I went to pay, I was charged close to $600.00. This experience was completely unacceptable. I am a frequent UHaul customer and I deserve better than this. If this complaint is not addressed, I will take our business to another rental agency.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Beverly P. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO T. 
Rating:
5.0

get there early (◠‿◕)

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

easy peasy, quick, professional efficient service. Everything is explained in detail. All questions answered, concerns addressed. FRIENDLY COURTEOUS SERVICE 5 STAR EXPERIENCE THANKS

MICHEAL F. 
Rating:
4.0

Customer did not leave a comment.

Xinpeng T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

All good. The best U-haul location !

TOMASZK P. 
Rating:
4.0

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Akshay K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

CHESKEL S. 
Rating:
5.0

Customer did not leave a comment.

Gaurav O. 
Rating:
2.0

To return the truck was a very bad experience. There were u-hauls trucks blocking the entrance and nowhere to park the truck I have rented.

CLAUDIA H. 
Rating:
5.0

Except one thing I know it's not their fault but when come to do drop off after they close something they block your car you have no where to go

JACKGODSON B. 
Rating:
5.0

Outstanding service and customer service!!!!

SHEILA M. 
Rating:
4.0

Customer did not leave a comment.

RAGHAV KISHAN S.  |  First Impressions 
Rating:
4.0

The Gas Odometer is not working properly so I had to fill 1/4 tank EXTRA gas for 25+ bucks. I'm looking for the process to reimburse the same. Please reach me out for the same! Thanks, Manny +1 551 263 8581

MANIVANNA S. 
Rating:
4.0

Improve price

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

JOSUE C. 
Rating:
5.0

N/a

LOCTHE P. 
Rating:
1.0

Rude customer representative, uninterested workers.

Yash N. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Christoph O. 
Rating:
5.0

Customer did not leave a comment.

OSCAR N. 
Rating:
4.0

Customer did not leave a comment.

ROGERIO M. 
Rating:
5.0

Outside representative was very help full but inside Receptionist wasn't that good.

yilmiaz A. 
Rating:
5.0

Customer did not leave a comment.

TOMASZK P. 
Rating:
2.0

The installation started one hour later than my appointment time.

Artem M. 
Rating:
3.0

Customer did not leave a comment.

RON P. 
Rating:
4.0

Customer did not leave a comment.

Raul N.  |  Overall Experience 
Rating:
1.0

Ensure that car carrier is strapped properly and iron chains is not just one. We had to stop and have a mechanic fix the straps. Once we got to uHaul they were upset that only one chain was used. Told us that they are happy nothing happened to my Lexus. This is unacceptable. I should be refunded for this gross negligence.

Margo S. 
Rating:
5.0

Customer did not leave a comment.

Starasia T. 
Rating:
5.0

Customer did not leave a comment.

CLAUDINE JANE M. 
Rating:
5.0

Customer did not leave a comment.

Luca M. 
Rating:
3.0

Inside the storage unit should have light.

schrie m.  |  Overall Experience 
Rating:
5.0

you don't have to do anything your service is excellent

Debbie F. 
Rating:
1.0

over charged!!!

Neysa D. 
Rating:
4.0

The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.

MARK K.  |  Overall Experience 
Rating:
3.0

Shortage of staff to attend to customers outside at pickup area. Waited 20 minutes to get the van pulled up. Could have certain vans pulled up in advance if appointments exist.

AJIT N. 
Rating:
3.0

I needed help unfortunately it was after hours when the ignition of the U-Haul truck was not able to turn as the key was in the ignition. I called road side assistance and it took 1 hour for help. I was able to turn the ignition while depressing the brake however it was very tricky.

Naa-Densua D. 
Rating:
5.0

Very good service

Rafael Andres Z. 
Rating:
3.0

Customer did not leave a comment.

Olivia A. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Hire people who know what they're doing, and know about the Equipment they are renting, The truck was in poor condition, no horn, steering was all over the road,, headlights flashing all the time, a piece of junk...never again I would rent from u haul...

FRANK D. 
Rating:
5.0

When I pick up the truck I noticed it says the service tire monitor system light was on so I ask 1 of the Worker about it he said sometimes when they change the tire it does take a while to come off I didn't believe him but I took a chance and it never came off did over 2500 miles they need to make sure the vehicles is 100 percent good especially when u going on these long distances …:(

ZAFEER H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

LUCY X. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

The gas that the representative highlighted was wrong I went to tell her and she said it was too late and up charge me extra for the gas

FRITZNEL C. 
Rating:
5.0

I was NOT originally scheduled for pick up in this location and it did require an extra 20 miles of driving on my part in a heavily congested area but he check in process was quick, profession and fully electronic. Only took 15 minutes!!! BUT I HAD A GUARANTEED RESERVATION FOR THE UNIT AT ANOTHER LOCATION AND WAS FORCED INTO A NEW LOCATION 48 HOURS BEFORE PICK UP TIME....NOT COOL.

TED J. 
Rating:
5.0

Nothing. The service is always excellent.

Elston S. 
Rating:
5.0

Customer did not leave a comment.

Omar M. 
Rating:
5.0

Considering to me not a thing everything went smooth and professional thank you

LOUIS P. 
Rating:
1.0

Location is poorly run. A car was parked behind the vehicle we rented and when we asked for it to be moved it was a big hassle. Turned out it was an employee's car. I was hassled about where I parked my car and I wasn't blocking any vehicle, Ridiculous! Then we get in the van and the tank is empty, so back in we went. Took forever to get our van and get out of there. Online process to reserve is great but this location needs some MAJOR improvements. Needs someone there to manage the place! Need to have a place for customers to park, strong people working behind the counter, vehicles with gas ready to go, etc. This location must make a TON of money because it is always busy but it is so poorly run I would not return here.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

RYANA T.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient check-in and pickup.

STANLEYA L. 
Rating:
5.0

Great service once again the team jere is jersey city is awsome.

Derrick U. 
Rating:
4.0

Vehicle is too old, hard to drive. Milage charge is very high. Used it for 65 miles and fuel charge is $47(10 gallonsx$4.75). This is too much cost

SANYASI P. 
Rating:
1.0

Overcharged by 20 miles, never got my money back.

Jon H. 
Rating:
4.0

We had a few problems when we rented it, first, the oil was low and there was an alert to remind us as we were driving. Second, the trunk back wheels would skit but it carried us to and fro and we was able to arrive back safely. We will rent from you again. Just a different truck. Mr. Green was very kind.

Monique M. 
Rating:
5.0

Excellent service

DIEGO A. 
Rating:
5.0

I loved how easy it was to drop off truck. The whole drop off was less than 5 minutes

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

EHAB A. 
Rating:
5.0

Great empoyers

JOHAN B. 
Rating:
5.0

Customer did not leave a comment.

ANNA G. 
Rating:
2.0

Challenging location to access. Too many vehicles on the lot.

IAN R. 
Rating:
5.0

Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything

robert e.  |  Overall Experience 
Rating:
5.0

Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.

Kevin K.  |  First Impressions 
Rating:
4.0

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Danelle B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
3.0

There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.

Nuemi N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asha h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha P.  |  First Impressions 
Rating:
3.0

Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.

Stefanny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

GREGORY N.  |  Overall Experience 
Rating:
1.0

The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.

Luis C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madi D.  |  Overall Experience 
Rating:
5.0

The manager and staff were very helpful and friendly. I am very happy with the service.

Adeline W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vijayakum j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jie W.  |  Overall Experience 
Rating:
5.0

Great customer service

Atonzsha B.  |  First Impressions 
Rating:
4.0

Great service storage should be 24 hours !!

CRYSTAL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla W.  |  First Impressions 
Rating:
1.0

Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more

Nick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian T.  |  First Impressions 
Rating:
5.0

Keep up the good work

Jalel A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rohan K.  |  First Impressions 
Rating:
5.0

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Sabrina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
5.0

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  First Impressions 
Rating:
3.0

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
5.0

Storage size could be a bit bigger.

Juvenal G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

diane A.  |  First Impressions 
Rating:
4.0

Good service speaks for itself.

damion c.  |  Overall Experience 
Rating:
1.0

Alex to get a raise he's a Firestarter associate to uhaul

LAWRENCE C.  |  First Impressions 
Rating:
5.0

Overall a good experience.

Nicolas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
3.0

I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.

MELISSA T.  |  Overall Experience 
Rating:
5.0

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Brenda D.  |  Online Move In 
Rating:
2.0

The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.

Shirley N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  First Impressions 
Rating:
2.0

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

stephany g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.

Ella J.  |  First Impressions 
Rating:
1.0

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Oluwatosin B.  |  First Impressions 
Rating:
5.0

The service was great

April W.  |  First Impressions 
No reviews have been submitted for this location.

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