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Maria ACustomer Reviews for U-Haul Moving & Storage of Jersey City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good people.
Victor PI got charged an extra 30 or 40 dollars because they said I dropped it off late when I didn’t I made it on time and dropped it off. They were the ones confused on how to check in all those vans. So it’s not on me it’s on them for not being organized. And getting charged extra is outrageous when it wasn’t even my fault.
Telmo FThis location was ill prepared for our 9 o’clock pick up. It took until about 10:30 in the morning to receive our 20 foot truck. There was very little help on site.. the parking lot was chaotic and when we received the vehicle, it had an almost empty tank of gas.
MICHELLE Syou need more staff at the counter. not enough people for how busy this location is. no one is there in the parking lot to help direct. Staffing is the issue here. You app is terrible. that is was needs to be reviewed. photos would not upload on my iphone. it is way to glitchy.
O WI was overcharged for my rental by multiple days when I returned the truck directly to an employee after only having it for four hours. I have pictures to prove it, and called to rectify it and was promised a call back but never recieved one. Absolutely insane and predatory and I will never be renting from this location again.
ELIZABETH DGood service
RENIN NNot the location I requested, I was pushed 5 miles further than my requested pick up and Uhaul did the same thing on my drop off, pushing me to a return center 5 mile further than where I wanted to drop off truck. I was scammed for an extra 10 miles which uhaul charged me for.
Thomas MIt wasn’t clean there was trash in the doors , it was water logged below driver and passenger seat
Madhura GThey need more assistants at the front desks i had to wait over an hour to get my keys.
Fabricio NLong line but great customer service they doing what they can🙃🙃
Alijha GVery very good
ELIEZEL MThe management staff working the check-in desk did a horrible job providing instruction to customers with reservations - they rushed through the process of using the online check-in process and did not provide any option to check-in in-person. While they did seem busy since another Jersey City location was closed, they made no attempt to be helpful or kind to customers.
Kevin RGood customer service is key. Although I didn't have an issue, customer before me had and the way it was handled could had been much better. After the customer left, the ladies at the counter began to openly and without regard, speak loudly for everyone to hear them, speak rudely of the customer. Customer appeared confused but it just should had been handled better without the extra comments.
Jose RThe staff was friendly and helpful. The location was under staffed. The truck clean and full. The agent asked the people in line to use app or web online for checking. Both the website and app were down .
Zahoor BHonestly, im not sure why you guys seemed to have replaced everyone but the new emplooyees are AWESOME. Much more helpful and just better and keeping things moving. The truck was awesome and new and super clean, we dont have a car so we rent a truck every couple of months to move furniture and its never been this smooth to do so. 15/10 loved my experience.
NICOLAS ERude staff, tedious pickup process. Needs document approval every time
AASHAY KUhaul mobile application has so many glitches it closed on its own. And I was not able to post pictures even when I was trying to clicke pictures it took me forever
RITURAJ GWe had no equipment available even when we had them reserved. Truck was as good
Lina MI noticed after getting the truck that the brakes on the front end were bad the rotors were glazed over and the whole front end would shake. I let the manager know that the brakes need to be redone. Other than that. The truck was perfect. Air conditioner was ice cold.
Mark WJust got a ticket for parking here when I was told I can park here for some reason This location always over charges today they didn’t send me my text to review the truck before leaving the lot I still haven’t received a receipt for today’s truck rental
JOSE RStaff was super helpful
ROBERT LHad the hardest time getting my reservation. The employees were no help and directed me to use the app. What exactly is the counter for? Spent almost an hour before actually getting the keys to my rental.
David VA parking for cars or bicycles. It is ridiculous that you don't have room for your customers to leave their cars for a few hours.
SANTIAGO CTrailer was bent with broken handle, electrical tape on wiring
Salman ZI think there’s enough notes on my file as to why I’m unhappy with the service I received. I will not be using U-Haul ever again, that you can be sure of. Thank you. Have a good day.
VANESSA WVery friendly and accommodating staff. Truck cab was not in comfortable condition . Steering wheel skin 100% rubbed off . Headliner left the chat . No driver side shade Mechanically it was great. No furniture dollies were available even though the system allowed me to rent 8.
Karan SHuge shout out to the agent that helped my daughter and I. She helped everyone there in a timely and efficient manner!!!! She was also super friendly and a delight to work with.
RodMark SThe doors in the cabin barely closed. The tire pressure monitoring system light was on the whole time and we’re pretty sure on of the tires was getting low. The key was very difficult to get it to turn - not an ignition issue, just trying to even turn the key was impossible.
Deborah MJust do what do best.
Julio Agave me truck with near-empty gas. I paid $20 to fill it to 1/4 as instructed, only drove 6 miles and you reimbursed me $9. seems like I got ripped off. customer service rude.
Ruochen ZVery good
ELIEZEL MThe location had so many vehicles being returned that I couldn't pull my truck all the way into the parking lot and was sticking out in traffic. Was told by a U-Haul representative at the location that they would check in the vehicle shortly and that I didn't have to do it on the app. The vehicle wasn't checked in until the next morning and I was assessed a $20 late fee. Poor service and inaccurate information!! I won't be using U-Haul again. Very bad experience.
Keith MOverall, the location itself was fine, but I was disappointed with the rental experience. I completed my one-way reservation online, but when I came to pick up the truck, there were some issues with the reservation. The staff ended up simply repeating one of my previous reservations. Unfortunately, that previous reservation was from last year and was an in-town rental, not a one-way rental. Because of this mistake, after driving to Brooklyn, I had to return the truck all the way back to Chelsea and ended up paying extra. It was very frustrating, especially since I had originally registered for a one-way rental specifically to avoid this. The location and staff were otherwise fine, but having to spend extra time and money because the wrong reservation was used definitely left me disappointed.
Marsel AThe woman working the desk was incredible. She handled everyone quickly and clearly.
Robert BFront desk person is not cooperative
HARISH MWish I would’ve got dudes name working the desk, very kind and professional helped with all steps of checking in and getting the truck while simultaneously helping out another customer in store and on the phone. Over all good experience.
Jesse MPLEASE NOTE: this review DOES NOT reflect on the service and staff at 276 Tonnelle Ave. whatsoever. It should be known, that they handled what could have been a very stressful moment for myself and others with the utmost professionalism and courtesy. My complaint is with the TECHNICAL ISSUES that I and others (as well as the U-Haul staff) all experienced that morning. Due to the slowness and unresponsiveness of the U-Haul app, I was first unable to retrieve my original rental and had to drive to the nearest location where I knew an onsite staff to be present. In addition, the slowness of their computer system once I got there led to further delay. In all, I spent two 2 hours just trying to secure a vehicle and nearly missed an important delivery window that was the sole reason for my rental in the first place. I do realize that a non-holiday Saturday during the summer is going to be one of the busiest moving days of the year and could probably explain the sluggishness of your servers. However, that being said, you guys have been in this business WAY LONG enough to have prepared for the inevitability of such a situation. I don't mean to sound snarky and all, but you are U-Hau, you kind of have a reputation to uphold for all things moving and efficiency-related. I was also not the only one having this problem as two other customers were there for the same reason I was and were just as frustrated. "This is worse than the DMV," said the guy next to me. "No, this makes the DMV look like the Flash," said the other guy... at least there was humor to go around... I do hope you find solutions to prevent this kind of bottle-neck in the near future, though. Good luck.
JEFFREY JOur original reservation for pick up in Montville was canceled due to the previous customer canceling. So of course, this called for me to scramble to find another pick up location stat. Idk why or how you can have a reservation and U-Haul can simply call and say- ur shit out of luck! I finally found the same sized trailer 40 min away so my move wasn’t hindered too badly! Shameful to put such stress and pressure on someone without adjustments or credit to my account. Jersey City location was more than helpful tho.
JENNIFER HRude staff. Truck’s ignition was terrible and would struggle to start because of the steering wheel lock.
NITISH CTerrible long pick up lines maybe due to jersey city closure of U-Haul
denis oDon’t overcharge because the customer is not in front of you! Next time, let me try Home Depot,
Bipin RNotting
MOHAN BActually, we dropped off after hours and had a bit of a mix up. In speaking with a U-Haul representative the following day, we were able to straighten things out. Staff was very patient and accommodating. The only hiccup was in scanning the QR code at drop off. It was supposed to be part of the check in process. Though it didn’t function as we expected, the U-Hall representative took care of everything. Again, very happy with our experience.
David PDo not have the right equipment and very rude.
Saranpat PAll good thank you
Modou DFriendly staff at both locations
Leslie AWe did a one-way rental from Boston to Manhattan and this drop-off location, the closest available, takes an hour to get to from midtown. Not convenient!
Bruce WFurniture pads were wet and moldy. Staff were not helpful. Very confusing sign in process using phone. Staff denied any help and told me I have to use my phone with no option of desk check in No parking on site Would not recommend this uhaul location to anybody
Samuel RI was able to do mobile check-in after seeing such a long line in the office. One person working the counter on a weekend day is not enough even though she was doing a tremendous job as best she could
ARNOLD LFilthy, garbage strewn, and returning vehicles backed up onto a very busy street because no one was processing and moving the returned vehicles. Staff helpful when found but clearly overwhelmed.
Robert BMore staff, better designed lot.
Roman GWhen accessing my unit, the light kept going off. There is no light inside of my unit, just outside of it. The light is motion sensor so when I was inside of my unit searching for things, I was searching in complete darkness , extremely frustrating! Definitely no air conditioning inside because I was sweating like crazy while I was in my unit.
KENISHA S | Overall ExperienceNewer trucks can be provided. Overall good experience.
Suyash NSu servicio es pésimo, me están enviando información de otra persona, y ni siquiera se han percatado que no soy . Que horror no tener cuidado cuando envían un email, no verifican si es el correcto.
wilson m1 person working the counter on a Sunday afternoon in the beginning of the month is ridiculous. Having the customer do all the work to get a rental was ridiculous. Should have had all the steps done when making the reservation to begin with. 30min to pick up a rental, then charged for after hours return is poor management
Steven THave more than one associate at the front desk to help check people in and work the pos system & assist with their rental process . Also maybe a better return after closing process . One of the most inconvenient and confusing experiences I’ve ever encountered
Troy Wprovide truck with a Full tank of gas, pay the workers more, they have to put up with a lot of s^%^&.
Milton EThe worst rental experience I’ve ever had. Picking up the truck took us around 1.5 hours, entirely because we were using interim driver’s licenses. The staff at the location repeatedly told us there was nothing she could do and that we had to keep contacting online support because she couldn’t approve the verification. To make things even worse, the first online support agent asked for a U.S. passport, which was both confusing and frustrating. Does that mean U-Haul doesn’t serve foreign customers? After speaking with three different online agents, the last one finally told us that the local staff could manually review and approve our documents—which was exactly what ended up happening. If that was always an option, why were we forced to waste 1.5 hours going back and forth? The billing was another terrible experience. We rented a 9’ cargo van for only 2–3 hours, but the initial quote was $166. We were charged for 30 miles even though our actual usage was much less, and $30 of insurance was added even though I had already declined all insurance during the reservation process. Only after I insisted on seeing the complete price breakdown and asked the staff to explain how the total reached $166 did she revise the bill to $107. That raises serious concerns about the accuracy of the initial charges. Overall, this experience involved unnecessary delays, poor communication between online and in-store support, and incorrect charges that had to be challenged before being fixed. I cannot recommend this location based on my experience.
Yihan ZThey did not have furniture dolly even though I had reserved one
SUBHADEEP BThey charged me for fuel and yet I had put in fuel. They have serious hidden charges. I do not recommend.
Ashly TPoor customer service, only person that was helpful was Kevin (I think that was his name) the girl at the desk with the glasses has a bad attitude early in the morning like she needs to find a new job. the app glitch I can’t even see my receipt and I was not emailed a receipt.
Janaya RProfessional an friendly.. I was genuinely pleasantly surprised.
Daniel BThey did not have the equipment I ordered so it made the move much harder and they made me move my return location causing extra millage on the U-Haul.
John LChecking in via the app took over 30 minutes, which cut into our time to use the truck. Therefore we were late returning it and got charged for it being late. It also wasn’t checked in until 30 min after we dropped it off. The only good thing was that the staff was very nice. But there were not enough people working.
Lauren GEasy access to storage. Loved the 1 month free promotion!
RAMON A | Online Move Inworst experience ever
Bolin W | First ImpressionsI reached out multiple times to the staff at this location to request a refund after they charged me for what was supposed to be a free month. Multiple times I was told someone from management would call me the following day and then never heard from them. One staff actually gave me the answer “you don’t get to choose what free month it is” even though the lady who initially set me up said it was the first month & there are signs plastered in the store saying “FIRST month free”. Horrible experience, going to tell all friends to avoid this place at all costs. Stole my money!!!
MARYALICE M | Overall ExperienceI hope this makes its way back to the staff- Alex, and a very personable young lady- but everyone was so kind, and professional and it was really appreciated after such a negative experience with a nearby competitor. Thank you so much!
Serena M | Online Move InWould totally recommend!
Kyle L | Overall ExperienceI will pay my unit 1217 on May the 2nd. Sorry for being one day late.
Theresa M | Overall ExperienceI have no idea the price of my unit because it was one month free so I still don’t know what I have to pay on this coming month (. May)
Theresa M | First ImpressionsMs. was very helpful and kind enjoyed doing business at the u-haul on Tonnelle Ave in Jersey City!
KIM s | Overall ExperienceBathroom was not working
Omroy M | Overall ExperienceYour staff members at the store were very professional and helpful 👏 👍 They assisted me through every step of the process. Especially Michael Araujo was instrumental in helping me with three units and I'll like to extend my appreciation for his commitment in getting me though the process
SUE O | Overall ExperienceThere were mouse droppings on my belongs and the staff were very rude
BRYANT C | Overall ExperiencePeople are professional
elena n | First ImpressionsEl personal que trabaja en esta compañía siempre estuvo pendiente de mi, me ayudaron, era mi primera vez con U-HAUL, y lo recomiendo a todos.
CARLOS G | First ImpressionsI forgot to lock my unit door, so my property is exposed for theft. I called customer service numerous times to secure my property and get back to me. It hasn't been done. Your AI is useless, and what real person I talk to the best they can do is send a email. This takes just 5 minutes, real quick, a phone call to give me peace of mind, and it hasn't been done. I'm paying for this in possible lost property and and an empty storage container.
HENRY C | First ImpressionsVale la pena contar, con uhaul es buena conveniencia Ya que tienen storage ahí mismo
SAMUEL O | First ImpressionsEmployee Ariana I hope I am spelling her name correctly, anyway she was amazing, very knowledgeable, helpful.
Danielle S | Overall ExperienceGreat place to store your belongings
MESSIAH S | Overall ExperienceJust the process was bit tough - had to do all on my phone
sangeeta g | Overall ExperienceThe storage unit was easy to access with dolleys but we had a layer of black dust form on our items (which we only stored for 2 months) which felt very unclean and partially damaged our possessions.
COLLIN W | Overall ExperienceDear U-Haul Self-Storage Team, I am writing regarding my former storage unit #1901 at U-Haul Moving & Storage of Jersey City, which was sold on August 15th. The attached picture is the information about 1901. I urgently need clarification on the following points: 1. Was the auction for my unit conducted through StorageTreasures.com or via an in-person auction at the facility? 2. Could you please provide confirmation of the sale method, date, and platform? 3. I understand buyers’ privacy must be respected, but I kindly request that you forward my contact information to the winning bidder. There are important personal and irreplaceable items (e.g., documents, personal effects) I would like the opportunity to repurchase. I am willing to provide compensation to the buyer for their cooperation. I appreciate your assistance in forwarding this message to the appropriate department or directly to the buyer. Please let me know if additional steps are required on my part. Thank you very much for your support and prompt attention to this matter. Sincerely, [redacted]
Tianci D | Overall ExperienceThe people were excellent, but it was unclear where to park for unloading.
Adam L | Online Move InShaquon (hopefully I spelled that right) was extremely helpful. He answered all of my questions and made sure I had everything I needed. He helped me with my truck so that move in would be easy. He did a lot of things he didn’t have to do just to make sure I had good customer service. I’ve worked in a lot of customer facing jobs and it’s extremely rare to find somebody as good as Shaquon. Treat him well!
ELMER L | First ImpressionsVery kind and understanding
whitley s | Overall ExperienceShaqueon A. was super friendly and professional. Even while being the only associate in the office majority of the time (with a line 8+ people deep), he maintained his composure and did his best to help multiple people at the same time.
BRET S | First ImpressionsAwesome Service
WILLIE G | Overall ExperienceStorage should be accessible at least till 12 midnight at least for emergencies.
GIRISH P | Overall ExperienceYou have a Ms Ann Marie Williams at the 276 Tonnele Ave cite in J.C. that was very warm and understandable with my situation. In the 7yrs. I've had my storage their, she's the most kind and patient Supervisor I've meet and fills her position well and know how it should be done.
devern j | Overall ExperienceKaya L helped me figure out exactly what I needed. She was friendly, knowledgeable, and even stayed after closing to make sure I was taken care of. She was more than willing to show me several different storage units even though it took some time. I'm very grateful to her, as I left with no doubts that I got exactly what I needed.
Brandon C | First ImpressionsMuy agradecida gracias mis cosas muy protegidas y cuidadas.
miriam p | Overall ExperienceI needed more time to figure things out. Staff was excellent.
Victor J | Overall ExperienceShaqueon A. is the young gentleman that I would like to mention today because he gave an exceptional service attention to detail and very courteous. This is a rare thing and I want to come in the young man today thank U haul Jersey city Tonnele Avenue location
Bobby W | Overall ExperienceThe bathrooms were very dirty with no toilet paper or soap. Toilets were disgusting and broken. i was very disappointed when spending hours at storage with no access to use the bathrooms. There was also a leak on the ceiling with water coming down causing the floor to be wet.
LIZETTE S | Overall ExperienceSolo tuve inconvenientes con el código de acceso y la targeta pero creo que es algo simple de arreglar
Gregory P | First Impressionsa poor management when we delivered the storage, because after the Storage was delivered they tried to charge me again the following month which was already paid one month ago. This was unreasonable.
BENJAMIN F | Overall ExperienceI enjoyed my experience with u haul the people were very friendly and helpful!
KIM s | First ImpressionsWorst experience EVER at a storage facility. Horrible site, unprofessional & uneducated staff. The owner was the worst. Water leaks near resolved. Ruined our furniture & belongings.
JEANNE S | Overall ExperienceThe associates at the front office were so friendly and helpful!
Bret F | First ImpressionsThe customer service are very friendly and helpful and explain everything for me in very friendly atmosphere, what can i expect from U Haul next time I need it, excellent service thank you U Haul
RENE B | First ImpressionsEverything is perfect, keep it up.
Jamot S | Overall ExperienceBelinda and Tanajah were awesome! They were polite over the phone. I was acknowledged when I came into the facility and helped right away for the most part. Best,
LASHANNA W | First ImpressionsI have rented a unit from your company for a few years now and never really liked to call because the person that picks up wasn't always pleasant. Well, this time, I was pleasantly surprised to have engaged with Belinda over the phone. She was really polite and helpful. And then when I came in, I was helped by Tanajah. She was just as helpful as Belinda. This experience made me feel like a valued customer. Good hospitality is hard to find but I found it in these women. They made this experience amazing. Thank you for hiring amazing people! Best regards,
Lashanna W | Overall ExperienceHave always recommended your company
BETTY R | First ImpressionsExcellent service! A+++
ISHAN G | First ImpressionsUhaul had a few glitches bad employees telling me I couldn't check in at their address, management not caring and giving me dirty looks and bad information but one employee by the name of Gerald was their to take responsibility even when I was dealing with someone else being lazy. I was never more impressed by someone's character and iniatiative to do a good job. It's to Gerald's credit alone that I received a happy customer service experience. Thank you Gerald from Jersey City on Tonnlle Ave
DOMENICK S | Overall ExperienceJust gotta deal with the rat issue.. otherwise your storage area is a great spot
WILLIAM G | Overall ExperienceStaff was great especially a young women named Elba I believe. Thank you
NATASHA P | First ImpressionsAt first I couldn't locate my unit but after a couple mins & staring at the map of storage units I was able to find my unit.
MICHAEL M | Online Move InJose was amazing! Excellent customer service!!!
abdul g | First ImpressionsI just hope that employee name Gerald C. complies in refunding for amounts that were unnecessary when in fact the u-haul truck was parked before 6pm on January 2nd 2025 . The reason why I say this is because I needed a bigger storage unit and I had to wait for someone to cancel their reservation in order for me to give back the truck keys . But the truck was there on time on the same day . V .
Jessica V | First ImpressionsVery well run operation. Also the truck rental was great. A great team there. The moving service was bad. Not the workers. But the company in between.
JEROEN B | First ImpressionsGreat customer service, no wait time, greeted with the best customer service and employees were helpful from beginning to ending. Purchased a storage unit after dropping my trailer great experience overall, would refer location.
Alyssa T | First ImpressionsThank you
carmen c | Overall ExperienceIt's was good because I'm used before at the area of Brooklyn so I know from before
ROSA A | First ImpressionsGreat to rent there
JEANETTE S | Overall ExperienceStaff so helpful" wonderful experience highly recommended for others '
RJ D | Overall ExperienceNo complaints, I was able to use the rented locker when needed. Thank you again for your service.
Jack J | Overall ExperienceMy personal experience with this storage facility and staff was excellent.
robert w | Overall ExperienceI am very satisfied with the service I received .and all my questions were answered!! Great customer service!
DIXIE A | First ImpressionsThe best. Super helpful, friendly, to the point. Love this uhaul.
sharma a | Overall ExperienceVery attentive and helpful! Love this UHaul location
Tazhane A | Overall ExperienceThe young woman who helped me was very kind and accommodating. She helped me out a few times when I misunderstood the instructions for activating the pass code for the unit. Extremely helpful!
DAVID S | First ImpressionsI was helped yesterday by the Manager (Jose) and another employee (didn’t catch his name). They were both super helpful and made for a smooth check in at the storage facility.
KOLBE S | First ImpressionsIt was closed no access to the storage unit.
Zakiyyah T | Online Move InMade a difficult transition that much more seamless.
JEFF C | Overall ExperienceI have never used U-Haul moving storage or van or movers before. Thank you so much for making my experience so much better. I have had seven spinal surgeries in the past 1.5 years and I have difficulty lifting boxes. i can lift small boxes. i needed the movers to help me move down my apt stairs. i am lucky you have the push carts to help me move my stuff from the van i rented into the locker. i still have physical issues. however, how your facility is set up with the garage doors and everything made my move so much better. the staff & management are wonderful at the Jersey City NJ location. it was a great experience. again, thank you so much!!
JACQUELINE C | First ImpressionsThey were very professional and treated me very well
SHAVON B | First ImpressionsUpdated on mileage?
tamara s | First ImpressionsYou are the best keep doing what u doing
Sara T | First ImpressionsI love that this facility is always clean whether you are renting a truck or a storage unit. The staff are helpful and polite. The Manager is respectful works to help find the best solution to you. Thank you all.
Caridad p | First ImpressionsI have good experience with the company In and out fir 20yrs + with uhaul storage our the staff the nice and very helpful people, very friendly and helpful, thanks for service, Mrs
Mafory C | First ImpressionsThe manager is very helpful. I would rent again. Manager is very knowledgeable and professional.
andrianna p | Overall ExperienceThe one I visited was at the Tonnelle av in jersey city and I can tell the service and the experience was great!! The vehicle was in neat condition and I could not believe I moved some of my stuffs myself just renting a vehicle with 77$ dollars including the gas I put in..
Eddy A | Overall ExperienceAn associate therE was able to slice an new cable connector for to get our trailer light working for our return home. Much appreciated, unexpected service.
Steven C | Overall ExperienceEveryone was very helpful with any situation happening at the moment. I love the service and the staff that work here. All stars, every one of them!
caridad p | Overall ExperienceThank For Your Service .
Stephen F | First ImpressionsI would recommend u haul to my friends
Ilyse S | First ImpressionsManager was very professional
Elliot R | First ImpressionsAdvertised 1month free storage with truck rental. However, required payment for 1st month. So no free month. Booked 1st floor storage, but it was actually up stairs. False advertising and bad deal.
david v | First ImpressionsHORRIBLE experience with a second & third storage unit. The staff on site was NOT helpful. One day prior I was told first 30 days were free. On the day of move in, no deal existed. The GM of the site NEVER answered an urgent texted. He NEVER responded or followed up. I can’t wait until I have a new storage site secured so I can move out from this facility. Truly horrible experience.
JEANNE S | First ImpressionsThey have their property equipment trucks and U-Haul vans occupying spaces paying customers can not move their cars into for off loading and on loading personal effects. Poor MANAGEMENT
Preston R | Overall Experiencevery helpful,
jonathan l | First ImpressionsPoor customer service from Jose nunez
Joseph s | Overall ExperienceMade reservations 2 weeks ahead for storage not knowing what I need I explain to the staff I hve 3 nice size bedroom kitchen living nice size bathroom he says ok u need the huge 3 bedroom with extra space ok with the 26 ft truck in I ask for first floorok all was good on the day to pick up truck was fine no gas but ok get to the storage room was 10 by 10 oh heck no in wasn’t on first floor so we had to pay extra for the next storage room place need to understand extra money u really don’t count on spending on a budget is a no Jon plus paying people to love you
Betty D | First ImpressionsMr. Jose Nunez was the best!! He was so kind, patient, and accommodated my need for a location change to another U-Haul storage facility in North Bergen. I really appreciated his professionalism and helpfulness.
CARRIE D | Overall ExperienceMy only issue was the email said access is 5am but employee told me it’s 6am after I sat in my U-Haul waiting for over an hour
JANIEMAE E | Online Move InIt was great how simple it was to rent a space and the truck at the same time. Prices were better than the other competitors in Jersey City. Location is a little awkward, but worth the trip. Good to see UHaul stepped up 🎯👍🏾👍🏾👍🏾
allen l | First ImpressionsI truly appreciate U-haul for the service and courtesy that they give when in need of assistance. We have been using U-haul (Tonnelle ave) for eight years, and will continue to this facility when we need them
Earl M | Overall ExperienceExcellent service and friendly staff I wish you the best Thank you
Youssouf A | First ImpressionsI love this location and all the staff members there! They extend themselves to make sure you feel safe while securing your items. The staff are all respectful and the place is spotless. Thank you all so much!
caridad p | First ImpressionsAccess should be 24 hours as we do not know when we will need something in it. Further, you should not have to ask permission for your property and paying for it. The staff leather did not notify the supervisor or the Supervisor failed to return my call regarding the price increase.
Daphne C | Overall ExperienceYesterday, during my move-out, we discovered that someone had tried to force their way into my storage area. The steel door hinge was severely twisted. We struggled to get the door open. Once opened, we were unable to close the door again. Luckily the U-Haul lock did not break and the thief had been thwarted. This hinge damage was significant enough that any security guard walk through should have easily detected this. I was deployed overseas since 2018 and I had not been to my facility since then, so this damage could have occurred anytime in last three years. Back in 2017, during your flood, I had other issues. UHaul cut my locks and removed and discarded two supposedly water-damaged queen-sized mattresses (without notifying us}. We only discovered this loss after doing our own inventory of the storage areas, shortly after the flood. These two mattresses had been encased in solid plastic bags, so we were surprised that there might have been water damage. But since Uhaul had discarded the mattresses and we were unable to see the damage. Although I have been a UHaul Tonnelle customer since August 2013, I would not be able to recommend the U-Haul Tonnelle facility to my friends due to these security issues.
KEVIN H | Overall ExperienceJose Nunez is a rude manager. They took off my 2nd lock, because they recently created a one lock policy, which is no mention in my contract. Their customer service is a garbage. I tried to get to storage after hours at 10.10 p.m. (I did checkin the same day before) they did reject me, despite there were 2 more storage residents who were late as well. Storage is infested with rats, they have lack of sealing it to make rodentless. Every floor has a rat poison, so there is a chance you would have died rat inside your unit. I wish manger would be Alex Green, it was way better experience 1 year ago.
Yevgen A | Overall ExperienceMr. Nunez was a great help. Very professional and great customer service. I am very pleased with his assistance
Cesar M | Online Move InJose was very helpful & quick after the longest ride back to NJ from FL. He made the transaction smooth and very nice
Alfred C | First ImpressionsThe manager were always great
GARRY A | Overall ExperienceThe uhaul is the best company best people I would definitely recommend thank you uhaul for taking good care of me
KECHNYSE C | Overall Experience- unit availability is marked as 5am, we got here at 530 and the driveway was completely blocked in by uhauls dropped off over the weekend. They told us that it would be ready by 7. We came back at 745 and it still was not cleared. I had to ask two people for help with getting it moved, which took another 15 minutes. - Our unit did not have a key inside, and had two rat poison traps - We were accused by a small older man of dumping trash that was already there when we arrived this morning. I said, that is not ours and he continued yelling at me and said he would go check the tapes. He checked the tapes and saw it was not us, and did not apologize. Moving is stressful enough, absolutely do not come here.
Jessica H | Online Move InJose was definitely a huge help we need more people like him customer service A1
Dianalee A | Overall ExperienceThe entire staff was so helpful the last two months that my belongings were stored here. From rental of equipment to the storage facility, staff went above and beyond to make sure my needs were met.
SYLVIA H | Overall ExperienceThe manager and staff were great. People were really helpful and also responsive.
Nils U | First ImpressionsNeed help from the staff at orange City NJ U-Haul Check-in. Need to retrieve a personal key that was on the truck key ring when I put the keys in the drop box last night. My phone number for the rental is [redacted]. Please have someone there to work with me to recover my personal key.
Steven C | First ImpressionsI think we should have access to our storage units till 9pm
diana r | Overall ExperienceNo matter when I called or visited the U-Haul facility on Tonnele (maybe misspelled 😂) I always had a great experience. Phones may have taken a moment to answer but there was an apology for it and the CS was great. But ONG they were always crowded. So I guess that would tell you something about their business. I’m glad I rent my vehicles and storage unit at this facility. Thank you 😊.
Tasha P | Overall ExperienceAll staff was so helpful and accommodating. Having moved from California to the area and needing to get things unloaded into my storage unit, the unit was a bit too small and had an obstruction in it that made it smaller. The staff was totally helpful in getting me a bigger unit without any hassle. The units are clean. The only suggestion I have is making sure the loading dock area to the storage units could be cleaned. Had to walk through garbage to and place my things on it to get it out of the trailer. Other than that, great experience. Go Yankees
SYLVIA H | First ImpressionsThe general manager is the best, customer service focused.
Carmen F | Overall ExperienceEasy process from start to finish. Friendly and helpful staff!
Michael C | Overall ExperienceOver charged and after missing 1st payment it doesn’t even allow you to long online to pay and put liens.
vinod k | Overall ExperienceVero good
Katherine O | First ImpressionsThe staff at tonelle Ave is patient and helped me get to Boston and back
Kyleah W | First ImpressionsThe self checkout is not good what would have taken 10 minutes took 30 minutes
Chaka G | First ImpressionsThe guy didn’t want to help I had to call
Alfonso A | First ImpressionsFue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!
Carlos V | First ImpressionsThe customer service was very bad and manager was okay but not good in communication.
Marcus C | Overall ExperienceBest service I ever had
Jennifer C | First ImpressionsAlways had a positive experience with the staff and facilities. Thank you!
CURTIS L | Overall ExperienceAlex was super helpful!!!!
vincent o | First ImpressionsExcellent customer service!
Gabriela B | Overall ExperienceAmazing staff!
Nathan S | Online Move InMy stay was short. I had no problems at all.
Cathy B | Overall ExperienceGreat Service
Antar B | First ImpressionsShante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!
Bryannah P | Online Move InYou are to expensive Don’t have discount for handicap clients
Sonia r | Overall Experiencemy unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.
WYATT B | Online Move InVery good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!
Joshua C | Overall ExperienceIn fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.
Alfred J | First ImpressionsGetting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.
Luis R | Online Move InNo comment
ROCCO L | First ImpressionsIt was very apparent that these guys hate their jobs
STEVEN B | First ImpressionsThank you very much
Cynthia W | First ImpressionsThe ceiling in the room was very short.
Audrey B | First ImpressionsShante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can’t thank her enough for her professionalism and seeing me through til I was all done. Thank you!!
Jovita F | First ImpressionsI am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.
SHENEEN S | Online Move InStaff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.
jakub k | Overall ExperienceThe staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.
Renee C | First ImpressionsGreat staff excellent service
Sabrina S | Overall ExperienceEsta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya
Yokasta M | Overall ExperienceThe helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.
Scott S | Overall ExperienceIt was a good experience.
Keith S | Overall ExperienceThis U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.
LEE P | Overall ExperienceThe people that work here are a hit or miss it wasn’t the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.
Taeja C | Overall ExperienceWanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.
Akshay K | Online Move InInside the storage unit should have light.
schrie m | Overall ExperienceThe unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.
MARK K | Overall ExperienceThank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything
robert e | Overall ExperienceGreat location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.
Kevin K | First ImpressionsThe stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals
Danelle B | Online Move InThere was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.
Nuemi N | Overall ExperienceEven though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.
STEFANNY R | Overall ExperienceThe autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.
Luis C | Overall ExperienceThe manager and staff were very helpful and friendly. I am very happy with the service.
Adeline W | First ImpressionsGreat customer service
Atonzsha B | First ImpressionsGreat service storage should be 24 hours !!
CRYSTAL R | First ImpressionsChanged me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more
Nick L | Overall ExperienceKeep up the good work
Jalel A | Overall ExperienceThe team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life
Sabrina S | First ImpressionsThe customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.
LINDA R | First ImpressionsWhen I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.
Marta T | First ImpressionsStorage size could be a bit bigger.
Juvenal G | First ImpressionsGood service speaks for itself.
damion c | Overall ExperienceAlex to get a raise he's a Firestarter associate to uhaul
LAWRENCE C | First ImpressionsOverall a good experience.
Nicolas C | First ImpressionsI found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.
MELISSA T | Overall ExperienceThe main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.
Brenda D | Online Move InThe clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.
Shirley N | First ImpressionsSafe, secure. Exactly what you want.
Alexa H | Overall ExperienceIt was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city
Hensley D | Overall ExperienceThank you for secure my belongings and keeping them safe.
Derrick K | Overall ExperienceNever knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!
Dawn S | Overall ExperienceMy card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.
jayniece m | Overall ExperienceI’ve had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn’t any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I’m still waiting!!!
RASHEEDAH G | Overall ExperienceThe loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad
Earlean H | Online Move InGood Service
EFREN B | Overall ExperienceI went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.
stephany g | First ImpressionsThank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)
Manoj B | First ImpressionsThis storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location’s staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...
Tyrone S | Overall ExperienceHalf of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn’t have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes
JON F | Overall ExperienceRebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca
Tyrone S | First ImpressionsGood facility
EFREN B | First ImpressionsStaff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that
RICHARD S | Overall ExperienceThank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.
FRANCISO P | Overall ExperienceThe staff was very informative and professional. Very accommodating
Tiffany D | First ImpressionsYou guys screwed me on the price.
MATTHEW W | Overall ExperienceThere were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair
Sharon H | Overall ExperienceI specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.
RACHEL S | First ImpressionsThank you to all the staff
Kirk B | First ImpressionsShamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.
Ella J | First ImpressionsGREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained
napoleon M | Overall ExperienceThe customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.
Oluwatosin B | First Impressionssean and rebecca were so nice, communicative and fantastic help. theyre both great
James o | First ImpressionsMy only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?
PJ S | Overall ExperienceCan't say enough nice things about everyone.
MERCEDES G | Overall ExperienceThe customer service here is the best I've experienced when doing business with U-Haul.
Patricia J | First ImpressionsAwesome customer service
ROSARIO R | Overall ExperienceThe service was great
April W | First ImpressionsI received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.
corA J | Overall ExperienceVery nice staff and was quick and easy process.
Tiana W | First ImpressionsAfter opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!
john m | Overall ExperienceLiers
Andrey M | First ImpressionsThe staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.
Bohan C | Overall ExperienceThis storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.
elena p | Overall ExperienceNone
DAVID L | Overall ExperienceGreat service
levi m | Overall ExperienceWe rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .
Murali K | First ImpressionsEveryone was so helpful! Thank you!
Mary B | First ImpressionsHappy customer :)
Paola P | Overall ExperienceNot maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.
polavakkalipala s | Overall ExperienceU-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongings
Ayana B | Overall ExperienceThe manager was very friendly and the staff who helped me was as well.
caroline f | Overall ExperienceWas very satisfied with the service will comeback when needed. Thank you
jorge v | Overall ExperienceI really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍
Lateche J | First ImpressionsThank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.
DAVID L | First ImpressionsMy two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is great
venus b | Overall Experiencegood service and very friendly employees
giselle r | First ImpressionsExcellent
RYAN D | Overall ExperienceStaff really so aggressive and dealing with customers so bad Unless they get paid for customers this so bad
AMRO M | Overall ExperienceHelpful staff
Shawn B | ReservationGreat facility just wished it was open a little later due to the traffic getting there.
Robinson D | Overall ExperienceReally cleaned and friendly
Iris C | Overall ExperienceThe staff responded to all my requests in a timely manner.
Arseny E | Overall ExperienceI want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..
venus b | First ImpressionsGood job
Robert P | Overall ExperienceMr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.
tracey D | First ImpressionsGreat Customer Service
Douglas H | First ImpressionsSince July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was charge
VANESSA M | Overall ExperienceThe U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.
mary c | Overall ExperienceJust keep up with the great work .
Aaron J | Overall ExperienceGood experience
oluwadamilaer a | ReservationCharged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.
Justin B | Overall ExperienceGiven the price, the service provided is good.
Chen F | Overall ExperienceNO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING $93.50 evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT $300PD!
MILDRED W | Overall ExperienceLike you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate life
alex l | ReservationNo bad at all. If only the height was a little higher. Like the North Bergen location one.
JOSEPH M | Overall ExperienceWhen I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with more
Carlos C | ReservationGetting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.
ERIC B | Overall ExperienceGreat people to do business with from st to finish. Thank you for the service and wonderful staff.
Robert J | Overall ExperienceThank you
WILLIAM L | Overall ExperienceAs long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.
NEGRITA M | Overall ExperienceGreat experience, would highly recommend!
Evan C | Overall ExperienceExcellent service during my ten years of renting.
MICHAEL W | Overall ExperienceEverything was good, the only negative is this one man who works as a staff. He talks down on everyone and very whiny in tone. He has very poor customer service skills.
erik s | Overall Experience