Customer Reviews for U-Haul Moving & Storage of Johnson City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Johnson City

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Bryan G. on

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amy H. on

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Every friendly and easy stop off service. They gave us a free storage unit.

KEITH O. on

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I had requested 4 dozen furniture pads for my after hours pick up; they were not in the truck and i had to return later in the day to pick them up. Luckily for me, my movers were delayed so my move was not impacted, but it was annoying.

William H. on

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Two problems with the storage unit. 1: Door jammed open due to one side jumping over a metal tab, 2: Door switch reads "open" even with door closed, so security is ineffective.

Katherine L. on

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I was supposed to receive keys to a lock, but he envelope arrived empty. The lock had to be cut off with bolt cutters.

ann-richard G. on

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Excellent experience from start to finish!

becky R. on

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Customer did not leave a comment.

Len P. on

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All good

Andy Y. on

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No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"

Jon S. on

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Nothing. Service and everything went great!

Paul R. on

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Cheryl N. on

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The staff here are professional and polite

Caleb C. on

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Jennifer B. on

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Daniel F. on

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only thing i wish was that the light worked in the storage unit other then that everything was great

Doral A. on

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Cheryl N. on

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The staff at this location are professional and polite, which I really appreciate as I have been to other UHAUL locations where the service was horrible

Alejandro S. on

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Justin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin

THOMAS S. on

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Great place Convenient Great people that run it !!!

Mike G. on

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The only problem was that the inside lights in the back of the truck were not working. Otherwise, everything was fine!

Daniel F. on

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A

Mathew D. on

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Steve D. on

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Security seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.

Michael M. on

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Stephen D. on

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The equipment was not what I reserved. But it was not the location’s fault. The uhaul website allowed me to create a reservation for equipment that was not available at any uhaul location in the area. When I called uhaul regarding the unavailability of equipment, they would not honor their $50 guarantee. Very poor business practice. Don’t make “guarantees” you aren’t willing to back up.

Cheryl N. on

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When I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training

Tim F. on

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I was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.

Aaron H. on

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When moving a sports car like a Camaro on the car hauler let them know to put a block between the frame and the bottom of the car hauler because when moving it the car does bounce up and down a little bit and it ripped my bumper off because my car is low to the ground it's a sports car or a Camaro and where the straps hook around the wheels and you ratchet it those ratchets hit the bumper when the car moves up and down driving down the road and does a lot of damage. Thank God I got the insurance on it. Hopefully they will cover it so I do not have to go to court over this and I'm treated right and my car is just fixed without a headache and legal battles.

Patty J. on

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👍🏻

Robert B. on

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Customer did not leave a comment.

Yifan J. on

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Staffs are really friendly and helpful

Christopher L. on

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Every aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.

Dawn P. on

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This facility was conveniently located close to my son’s college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!

denise v. on

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The staff was very helpful and friendly. Thank you

Christopher D. on

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Everything was great.

Shannon C. on

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Friendly and knowledgeable staff. Great customer service.

Nata K. on

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Overall great service and great facility

Maureen P. on

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Justin and his team were so helpful and friendly! They went out of their way to make sure we had a good experience. Thank you so much!!

Joseph H. on

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On time, had truck I requested, did the job, no problems with truck, quick and easy transaction at conclusion of rental. Everything you want in a rental. Bravo.

Joseph L. on

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No complaint!

Joseph L. on

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GANSEN L. on

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Rasheem W. on

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This is the second year I'm using them for storage, and I will back again. Highly recommend!

Juan M. on

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Excellent service.

Patricia S. on

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Kept informed when changes took place at the facility. Updates are much appreciated.

Gary N. on

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Customer did not leave a comment.

Catherine B. on

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Everyone was very friendly and I felt welcome

Sean M. on

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When U-Haul didn’t have the size trailer I originally requested they gave me the next size up for the same price. Pick up/drop off was very easy. People were very friendly and helpful. Price was excellent. Would highly recommend

Steve D. on

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I appreciate how easy the process was.

Dennis G. on

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Kirsten J. on

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When I called to reserve a truck, I told the staff member that I needed a 9am pick up in Johnson City, to drop off later that afternoon in Cicero. I was quoted a price of $133, including the truck and a furniture dolly for $10 plus taxes and fees. The morning of pickup, I called at around 9:20 and told them things were behind schedule and I would need to pick the truck up around noon. The staff member I spoke to at that time said it was set for an 8am pickup and a return to the same location at 8am the next day. I explained to her that this was incorrect and she said we would fix it when I came. When I arrived there was only staff member there who was dealing with a difficult customer on the phone. I must add he sounded very patient and calm with that customer. I waited about 10 minutes, and he took a brief pause to say my truck wasn’t there yet anyway. When he finally got off the phone, someone pulled up with my truck. We proceeded to process the order, I removed the furniture dolly ($10), and the total became $231. At this time I asked about the extra $100 fee that I wasn’t told about. Since I’m moving I had set aside the exact cash I needed, and didn’t have a credit card to have the fee waived. I explained that I wasn’t told about this fee and the staff member made a few calls only to say it could absolutely not be waived with a cash fee. I ultimately had to have my brother use his credit card. I’m highly disappointed with how this whole process went. From the wrong details being on my reservation, to the fee I wasn’t told about, to the fact my $133 bill changed to only $131 after removing a $10 product.

Liza A. on

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Justin is great at his job!

JOHN W. on

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I think they did everything just the way it should be very helpful and explained everything

Nicole S. on

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Thank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!

dale w. on

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Great place nice bunch of guys very helpful.

Mark B. on

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Clean, safe, dry, no complaints

Mike M. on

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Ashley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles

Amanda B. on

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yur sales staff was very polite and helpful.

Mark B. on

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General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.

JOHN P. on

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Justin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.

anthony c. on

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When I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key

James W. on

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Clean and friendly

Christopher L. on

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Justin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher

Candace R. on

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Wonderful service will recommend this facility to anyone

Yifan J. on

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Employee was really nice and helpful.

Misbah Q. on

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Justin is very friendly and helpful. He made the storage experience better then I could have expect it to be. Thank you!

Jessika A. on

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Justin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.

Michelle M. on

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Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.

Paul J. on

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I also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.

Timothy S. on

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I rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.

edward k. on

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Na

Virginia D. on

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Mr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!

Matthew D. on

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Justin is awesome! Appreciate the great customer service!

Mark A. on

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Beyond anything considered “normal” nowadays. . . Darn fine, class act totally

Sue P. on

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Friendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.

John B. on

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I was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.

Mark B. on

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Professional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!

Mark R. on

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The facility was easy to get to and maneuver around the lot.

Bonnie A. on

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Justin was a pleasure to work with. very accommodating.

michael c. on

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A

JoAnne S. on

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My locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.

JoAnne S. on

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Very helpful man, and polite.

JOSHUA C. on

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None

DAVE H. on

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Was actually a very nice experience

Nicole C. on

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Would be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.

Heather E. on

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Great facility.

DAVE H. on

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Customer service was outstanding Facility is effective and efficient

Carolee M. on

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The manager was very friendly and accommodating.

Gary G. on

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Theodore K. on

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The staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.

MARK R. on

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A really nice place

John T. on

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The price increase was detrimental to my staying with the facility.

Alessandro S. on

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Thank you!

Douglas K. on

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Easy and convenient

Douglas G. on

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Very well-managed establishment, With all the staff being as friendly.

Rasheem W. on

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The representative was prompt, friendly, knowledgeable, & explained everything in full detail.

Beatrice A. on

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I do not have a unit with you. I called the same day I inquired and cancelled with you. Thank you

Frank V. on

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Justin Camacho is very professional. Service is excellent.

PETER S. on

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Smooth transaction

Susan S. on

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Only problem was automatic billing issue but was able to correct with phone call

Carla R. on

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Thank you

Joe S. on

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very attentive personnel,, very helpful,, very considerate!!!

Linda C. on

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The staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!

Eddie J. on

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Everything went great

Ganggang X. on

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Very good experience

Rebecca S. on

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Wow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Very nice

Joe S. on

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justin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!

Barbara Ann P. on

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I would definitely recommend getting a storage facility here to anyone!

Melissa G. on

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There is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you’ll always have an issue

Janine B. on

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😀

Virgina B. on

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Staff helpful.

Judith S. on

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The outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.

KATHLEEN M P. on

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Office hours should be longer to accommodate people working during day. Otherwise, very satisfactory.

Beatrice V. on

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My experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.

George F. on

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keep up the good work

Pamela B. on

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Justin is courteous and professional.

Marybeth P. on

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Well be telling friends to rent trucks from there no place else

HAYLEE T. on

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Justin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.

Charles E. on

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Everything was great

Richard F. on

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Friendly staff. Convenient location