This was absolutely the worst moving experience I've ever had. My box arrived LATE with no notice to me of any delay until I specifically had to reach out to inquire the location. On top of that, the box arrived damaged along with many of my personal belongings broken, shattered, and even missing from the back wall being torn off. Not only will I never recommend uhaul to friends or family, but I will actively dissuade them from using this AWFUL awful company ever.ERICA R.
Customer Reviews for U-Haul Moving & Storage of Johnson City
Johnson City, NY 13790
Services at this Location:
- Mon-Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph G.
NoneMaisha J. | First Impressions
The pickup paperwork took a few minutes but she had the trailer hitched up immediately. And drop off was super easy. I pulled in and got out to unhitch the trailer and a UHaul guy immediately was there and took over. No paperwork, just a "have a nice day"!BRUCEJ C.
Mia was terrific to work with!Steve V. | Overall Experience
Clean facility, easy process and the office had everything I needed to pack! Best part was the staff was beyond friendly and helpful.Jake A.
Customer did not leave a comment.Brett D. | Overall Experience
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Christopher D.
Great experienceJake A. | First Impressions
Customer did not leave a comment.Malynthia S. | First Impressions
THE SERVICE THAT I RECEIVED WAS CARING, FRIENDLY AND PROFESSIONALMalynthia S.
Customer did not leave a comment.Mark S.
The whole experience was effortless. Highly recommend this location.Teresa C.
Customer did not leave a comment.Khaleel I.
Customer did not leave a comment.Terri S. | Overall Experience
Within the first six months of my lease At the storage unit, the lease price was raised $30. That is completely unacceptable. My family had relocated to this area due to Covid factors and at a time when many people are strapped financially, I find it difficult to understand why a company like U-Haul would put additional financial burdens on people when storage units are needed. I may never use U-Haul for any factor in the future.Gene B. | Overall Experience
The young lady that helped us was extremely helpful and polite. She walked us through everything we would need to do and offered help in needed to load our storage unit.Theresa J. | First Impressions
The process to cancel my account was excellent. I walked in, told the attendant my name, he did something quick and handed me two papers and I was done. However - I would have preferred to do it over the phone. I tried to, but the national number said I had to talk to the local office - but the only number I could call was the national number. The local office called me back and the national number was the caller ID. I missed the call and then called and got the national number again! So it was impossible to get ahold of the local office to cancel. I was FORCED to go to the local office to cancel - which I did not appreciate. Once there is was good though. Fix the phone issue.Vicki B. | Overall Experience
A customer should be allowed to pick up their belongs when they want to. Not told to come back the next day or told " You should have come yesterday"! I have never heard of such a thing.Shari B.
The manager Justin Camacho was not helpful and very dismissive. The uhual representative told me the store closed at 6 but when I went Justin said 5 and gave me no solution and wanted me to leave. He was there last year when I had my locker and was rude sexist and not helpful.Brianna A. | Overall Experience
Customer did not leave a comment.Hannah L.
Customer did not leave a comment.Bridgette C.
Everyone I met there was extremely helpful and very courteous.Nora V. | First Impressions
Went above and beyond to help meAnthony G. | First Impressions
Justin and Mia are the dream team! We are repeat customers because this facility is so clean and well run. The staff is extremely helpful, thoughtful, knowledgeable, and easy to work with. Justin and Mia always make my moving and storage experience a pleasant one. They also carry a great selection of supplies that are very fairly priced. No need to schlepp supplies from home. Happy to have found U-HAUL of Johnson City, NY. I highly recommend them.NACHUM L.
Staff super friendly and helpful.Ann C. | First Impressions
Thanks for all the help, much appreciated.Maggy P. | First Impressions
Staff is very friendly and super helpful, this facility is like 8 minutes apart from Binghampton University which is very convenience. We could transport all of our daughter college stuff into the facility pretty fast. I am very happy with the U-Haul storage facility.Yris D. | First Impressions
Customer did not leave a comment.Dana F. | First Impressions
Rent trucks out with a full tank of gas. Have the customer fill tank before return. Too much "guess work" renting truck with 1/2 or 3/4 tank and asking for same in return. Gas station has my money, UHaul has the gas - and I'm out approx. $20 in "extra gas".John T.
Customer did not leave a comment.Volodymyr K. | First Impressions
Customer did not leave a comment.Angela Y. | First Impressions
Would have had a great experience until the end. Moved out 10 days prior to the end of my month rent. Just went back because small pieces to our entertainment center and pressure washer were missing and thought they might be on the floor. Only to find a new lock on my unit and it rented out to someone else. How can you do this when it’s still being paid for by me and a final move out was not given by me to you? I assume you watched us move? Like the security but I thought it was to keep storage items safe not use it to maximize your rental income.Corinna E. | Overall Experience
I was impressed with the clean appearance of the inside store and the selection of moving boxes and products. Although the unit I was thinking of renting was unavailable for me, they made it right with another unit!Alicia K. | First Impressions
Customer did not leave a comment.Michael A. | First Impressions
the young lady that took care of me was very polite and helpfulEarl S. | First Impressions
Uhaul s phone service is poor , rings way to long before you actually get a person on the phone , service was good other than thatVincent F. | Overall Experience
Customer did not leave a comment.JiaMing F. | Online Move In
My belongings have been stored here since 2019 and I find the owners and staff at this location are great! Very friendly,helpful and understanding. The prices are great. I've had some trying times and the staff was more then kind to wave a late fee a time or two. That's a rarity and I greatly appreciate the simple act of kindness and compassion from the staff at Uhaul. ~Jennifer Stasko~Frank N. | First Impressions
Customer did not leave a comment.David M.
Customer did not leave a comment.Johanne C. | First Impressions
Customer did not leave a comment.Gina M. | First Impressions
Customer did not leave a comment.R F.
Customer did not leave a comment.Walter B. | First Impressions
Customer did not leave a comment.Kerstin C.
My only complaint is that the side mirror on the passenger side could not be adjusted so you could see out of it . Could have been dangerous in trafficELIZABETHANN R.
I was put on the waiting list for storage and luckily a 10x10 opened up.Joelle M. | First Impressions
Customer did not leave a comment.KEVIN P.
Customer did not leave a comment.Tracy E.
Extremely nice and helpful staff. Helped me set up the moveable steps to access my unit. Quick and easy rental of unit. Answered all my questions. Patient. Great prices.Cindy K. | First Impressions
Customer did not leave a comment.Christin R. | Overall Experience
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.theresa A.
The trailer itself was pretty beat up but it worked for what I needed. The representative at the counter acted like I was a bother when I came in to rent it. No interpersonal skills at all but he processed my request quickly and I was out the door and on my way faster than I ever have been getting a u-haul.Eric M.
Customer did not leave a comment.KATHYCHANDLER B.
Justin and everyone else on the uhaul crew are all exceptional !! Speaking to them is like talkin to an old friend, they are all very helpful & very nice and if i ever need storage again i wont go anywhere else! I HIGHLY recommend uhaul of johnson city if you need storage or moving/rental services, you’ll get a fair deal and they take care of their customers !!! FIVE GOLD STARS TIMES 1,000 !!! YES they really REALLY are THAT GOOD !!! ⭐️⭐️⭐️⭐️⭐️Mary P. | Overall Experience
My rental truck JH2155G had a window leak that dripped on the passenger during transit in the rain. Suggest fixing the leak.STEVEN C.
Personnel were very helpful and courteous. Very much appreciated. Being new to Binghamton/Johnson City, was surprised our route to U-Haul location had a low 10'11â€ bridge. We were in a truck with a 12' tall box. Glad we saw the trouble and avoided it. Overall a great experience.KENNETH ALVIN M.
Customer did not leave a comment.Steven O.
Could use more signageTOM D.
Customer did not leave a comment.Broderick B. | Overall Experience
Customer did not leave a comment.LOUIS T.
Customer did not leave a comment.Gary D. | First Impressions
The experience was great, just wish there had been a unit the size I needed instead of having to get two smaller units.Nathaniel C. | First Impressions
Customer did not leave a comment.Colette F. | Overall Experience
Customer did not leave a comment.STEPHENJ B.
Customer did not leave a comment.DUANE G.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Connie K. | Overall Experience
Very efficient business and people. I was very pleased.Michael G. | Overall Experience
Customer did not leave a comment.CONSTANCEELAINE K.
Customer did not leave a comment.Connie K. | First Impressions
Customer did not leave a comment.Howard B. | Overall Experience
Customer did not leave a comment.Kaitlyn S. | Overall Experience
Customer did not leave a comment.Kristin G. | Overall Experience
Customer did not leave a comment.The Family & Childrens C. | Overall Experience
Waited during open hours for the staff to check me in, after 15 minutes did it my self....c'mon. The sign says park here and we'll come out and Ck you during working hours?DAVIDD W.
Customer did not leave a comment.Martha D. | Overall Experience
They are the Best - very friendly and helpful-Eileen S.
Customer did not leave a comment.BRIANJ B.
Staff went beyond expectations to help make our move in experience easy.Ruth J. | First Impressions
I was renting 3 storage units. I got a charge for one of them stating I have to pay 200 plus pay an additional 150 feeChristopher L. | Overall Experience
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.ROBERTG S.
My experience with this facility was excellent, a fact I attribute principally to that it has a very special person working there. Her name is Mia and I rarely meet such a competent and pleasant person in my business activities. On the other hand, I am afraid I cannot say the same thing about the conditions under which I reserved and picked up my U-Haul trailer. My dealings with U-Haul's reservation center and the local U-Haul operator that checked out my truck's electricals at the origination point of my trip were very poor. But if you're looking for a storage facility in the Binghamton NY area, this is the place.John S. | Overall Experience
Customer did not leave a comment.Howard B. | First Impressions
Customer did not leave a comment.LORNE C.
Customer did not leave a comment.Joyce P.
Customer did not leave a comment.Terri S. | First Impressions
This facility is staffed with outstanding, helpful people.Eileen F.
Excellent service and friendly staff. Only concern was one of the ratchets on the trailer I rented was broken or frozen. I could only use one tire strap. Will rent here again thoughHEATHERA E.
Transaction/interaction was pleasurable and efficient.Christopher B.
Customer did not leave a comment.JEFFREY R.
Customer did not leave a comment.R Anthony R.
Customer did not leave a comment.Christopher D.
Everything was great!TRACI P.
Customer did not leave a comment.Joanne H. | Overall Experience
Customer did not leave a comment.Gwen W. | Overall Experience
We only dealt with Justin and he was very professional and helpful when we started the contract and when we ended it.Debra W. | Overall Experience
Customer did not leave a comment.Beth G. | Overall Experience
I rented a 10â€ truck, and had to take it a total of 100 miles , within the first 20 minutes of driving this truck I noticed many problems. Service lights coming on and then going off, a really bad transmission that didn't want to shift when you changed speeds, bad fuel economy the whole time, and other problems as well.TESSANIRAE D.
Customer did not leave a comment.Pat W. | First Impressions
I was pleased with the experience and would definitely recommend it. Question. My billing date was the 25th of the month and I was out by the 5th, do you pro rate for time left in billing month? ThksLinda M. | Overall Experience
Very nice peopleSuhail S.
Very easy to rentLawerence C. | First Impressions
Staff were friendly and helpful. Prime location. Great placeLeslie R. | First Impressions
Very helpful staff 😊shannon b. | First Impressions
Customer did not leave a comment.Ronald P.
Very helpful staff great experience at that locationJOHN L.
Great storage mall. Very clean and nicely updated. The staff are very helpful and professional.Great company. To store or move go U-Haul you won't be disappointed. Thank you.Joseph J. | Overall Experience
nothing to offerstephen R.
Wifi does not work well for check it or returnsJASON H.
Customer did not leave a comment.John B.
Customer did not leave a comment.Shirley B. | First Impressions
The service rep in Johnson City could have corrected the fuel level to the correct amount rather that just highlighting the amount as 3/4. The receiving facility had to do a fuel adjustment from 7/8+ down to 3/4 so I wouldn't be charged for the gas I never had.STEVENDOUGLAS C.
Customer did not leave a comment.Carole L. | Overall Experience
It was too expensive, but other than that everything was excellent. The staff were very helpful.Stephanie B. | Overall Experience
Customer did not leave a comment.Lisa H. | Overall Experience
Customer did not leave a comment.Tyler C. | Overall Experience
Professional staff and very clean units. Always updating to the very best. Thank you.Joseph J. | First Impressions
Thanks again for all u do Courteous service Friendly Recommend over an overSUSAN T.
We had a bit of a complicated move for my mother-in-law, moving her out of an apartment complex with a security gate, and the U-haul staff did a great job of communicating and getting the containers into the parking lot and into the designated area. On the other end we ilkewise had great communication and a great job placing and picking up the containers.Melody B.
Customer did not leave a comment.JOAN H.
Customer did not leave a comment.Gabrielle B. | Overall Experience
Customer did not leave a comment.Dan V.
Customer did not leave a comment.Dene S.
Very helpful staff, and a lot of good products as well. I would not hesitate to support the business again. The storage hallway was well lit (question #1) but the unit itself was not.Joshua F. | Overall Experience
This drop-off location was also the beginning contract location. Despite multiple issues with booking the 10' Van and the Tow Dolly, the staff at this location was superb. Each time I realized the was a fly in the ointment, your staff member (Mia) rose to the challenge and by the following morning it was handled. The day before pick-up, I realized that there was a misunderstanding concerning the number of miles previously booked. Mia was not on duty so Justin Camacho stepped right in and corrected the order. I have often rented from UHaul in the past, and I must admit there have been a few less that appreciated experiences. This adventure with these staff members has cemented my loyalty to the Johnson City location. Their willingness to go above and beyond to make our moving experience a pleasant adventure deserves much praise. In future my UHaul business will be done with this location if all possible. Thank you UHaul and Thank You Justin and Mia.Robert R.
Customer did not leave a comment.Vincent R. | First Impressions
Customer did not leave a comment.Adam V. | Overall Experience
Mia, Justin, Alex, and Kyle are extremely helpful. Never an Issue!Richard R.
Customer did not leave a comment.Paul C.
very good customer support very knowledgeable about the rental options able to answer all questions that I had.MICHAELP C.
I overfilled the gas tank...maybe take a 10% discount off for people who do that.Tom H.
The employee, Mia, was absolutely amazing. She made the atmosphere inviting, answered all my questions, and went above and beyond to ensure my experience was well. My only issue is there is quite a few spiders for the units that are outside (24/7 units). The units inside have limited hours.Shadia S. | First Impressions
Customer did not leave a comment.Lorenzo R.
Overall pleasant experienceBetty G.
The truck cab was free of clutter but felt dirty. The windshield was riddled with bug mess. The front seat was broken... couldn't be adjusted.CONSTANCEELEANOR P.
My only problem was that most of our things were covered in spiders, spider webs and spider eggs. It wasn’t pleasant cleaning that up. Other wise I have no complaints.Avital M. | Overall Experience
Customer did not leave a comment.David O. | Overall Experience
The vehicle was overall clean. Although, it did have a smell of cigarettes. Staff were very courteous.Manuel M.
Very nice owners. Used for storage for my Binghamton student. Great experience.Maria D. | Overall Experience
Mia was professional and competentLinda M. | First Impressions
Was very please with how accommodating everyone was. Would definitely use your services again.Gwynne S. | Overall Experience
Customer did not leave a comment.KEANAA B.
Customer did not leave a comment.Faith P. | Overall Experience
Customer did not leave a comment.Justin C. | Overall Experience
Justin, Mia, and Kyle are a great team! Pickup from our storage unit could not have gone smoother. Mia was so helpful with our van rental and Kyle was kind enough to open the bay and bring the van inside for easy loading. Grateful to have such nice and helpful people at this Uhaul location. They also have a terrific selection of packing supplies on-site. Prices are very reasonable. Moving can be stressful, but they really go out of their way to make storing/moving easy! Thank you.NACHUM L.
Customer did not leave a comment.Rosinna A. | Overall Experience
My daughter attends Binghamton Yniversity we have used this facility every summer to store her belongs the staff is excellent and so helpful. I highly recommend.Linda C. | Overall Experience
Customer did not leave a comment.Danielle L. | Overall Experience
I can not say enough about how great our experience was! Justin and his staff made a very hard and stressful move so much easier. They honestly couldn't have done any more to help us.MAURA S.
The van was clean the work environment was clean But the customer service is terrible there not at pick up time but when we returned there was a sign I'll b back in 5 mins we waited 15 or better I picked up a Uhaul card and called the numbers on it with no answer finally she came back and had a very cocky attitude saying well my phone number is on the sign I said i called the ones on the card. She was very rude and this is the second Uhaul we rented in about a months time but will not again and I will recommend to my customers not to go to that site thank u for letting me leave a review cause she was way outta lineJOHNH W.
Customer did not leave a comment.Traci M. | Overall Experience
Customer did not leave a comment.Michael F.
Very friendly, helpful, and flexibleDaniel Z.
Customer did not leave a comment.William O.
Very easy and convenient !Kira H. | Overall Experience
Customer did not leave a comment.SAMEULL A. | Overall Experience
Everything worked out well.GANSENR L.
Customer did not leave a comment.JimTofte T.
Customer did not leave a comment.David L.
Customer did not leave a comment.David O. | First Impressions
Customer did not leave a comment.David K.
Customer did not leave a comment.RONNIEJ S.
Customer did not leave a comment.Zulfiya I. | Overall Experience
Justin always did a GREAT job. Justin was always professional he leads a knowable staff. Justin and his staff were always helpful.Steve L. | Overall Experience
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Tyler C. | Overall Experience
Customer did not leave a comment.james d. | Overall Experience
Good ExperienceRICHARDJ B.
We have used this location before and liked how we were treated, which is why we returned. Manager is friendly and accommodating.MARKV R.
Customer did not leave a comment.Marilyn G. | Overall Experience
Justin at this location was excellent Nd went above and beyond to help me out and make things right! Everything else was a disaster. I was supposed to pick up my truck and trailer at 9am! I get to the location and guess what, no truck or trailer. Im told I can go get the trailer myself in Montrose cause its on my way to NC! First of all that extremely rude. Secondly im the customer and had a reservation! This brand new Truck With less than 2,000 miles on it had cigarets in the ashtray, the USB port was pushed i to the dash and unable to be used. I return the trailer to a location and was told by the manager to hook it back up and take ot somewhere else cause he didnt want it at his store! The entire rental from start to finish was a joke. I hired workers to be at my house at 9:30am. I was supposed to get the equipment at 9am. I didnt end up getting it until 11am. Again Justin is/was the ONLY saving grace of this entire experience so he deserves recognitionMJ II E.
My experience was terrible and I will never use them again.AMANDAMARIE J.
So very much can be improved. While the Johnson City location was nothing but helpful and professional, I have mixed reviews from my experience from my departure location in San Rafael and awful reviews of my experience with National. I have spent over an hour on hold over the course of several phone calls only to receive the wrong information every time. I will be filing a formal complaint with UHaul, but first I have to find a chunk of time that can be wasted listening to elevator music and Uhaul commercials. At the very least, institute a Call-Back Queue like any other civilized company in 2020.JONATHAN R.
I needed a van in a hurry and they were more than helpful and friendly. The pricing was very good and the van was clean. I would highly recommend this Uhaul to anyone.DOUGLASEDGAR H.
I was greeted by Mia who was very helpful and pleasant in getting me set up for my storage space. Great customer service! Thank you.Kathleen C. | First Impressions
Customer did not leave a comment.Dennis H.
Great location! Staff was very friendly and helpful.Nadine F.
My only problem was being told an access code was added to my unit and that the information would be emailed to me, but I never received an email with the new information and could not find it on the website which caused an inconvenience for the other person on the unit with me. Otherwise the office was very helpful and made the last minute moving out process due to Covid very smooth.Hannah W. | Overall Experience
Customer did not leave a comment.GERALD S.
Justin set me up quick and efficiently. I enjoy renting from the JC location due to such positive and helpful attitudes. Great work!RICK R.
mmhhWolfgang B. | First Impressions
The manager was great! He helped us by removing a lock that another person broke a key off into the lock. I believe his last name in Comancho.Joe C. | Overall Experience
Customer did not leave a comment.RON R.
Customer did not leave a comment.Catherine C. | Overall Experience
Justin was friendly and helpful, always going above to make it more convenient for us.Michelle D. | Overall Experience
Customer did not leave a comment.Tammy L C. | Overall Experience
Very helpful, courteous, efficient and fast. Keep up the great work!RICK R.
Customer did not leave a comment.ODETHAMERICA M.
Nothing to improve from my perspective for the Johnson City location. Justin has a very positive attitude, and is accommodating for any situation I have had with him. I have recommended many customers because of his ability to help. Great Job Everyone!RICK R.
The doors were replaced last summer and my belongings were clearly tampered with, dirtied and some damaged in the process. I was not notified that the doors were going to be changed and only found out they were afterwards when I visited my storage unit and couldn’t get in because the locks were also changed. There was no consideration for my best interest and it was quite evident that very little care had been taken to protect and preserve my belongings. When I tried to speak with the manager about it he said that a third party had installed the doors and that there’s nothing he can do about it.Ryan S. | Overall Experience
Thought the rental rates were a bit high but it is what I needed so I took it..Staff was very helpful and friendly and explained the process thoroughly..Very Professional..Jeffrey R. | First Impressions
Customer did not leave a comment.Matthew K. | Overall Experience
Everything was excellent. I'm only having problems with the email , I can't download or see receipt. That's allTAMMYL G.
Customer did not leave a comment.PAUL R.
I called a few weeks ahead and reserved a storage unit and they promised me the Covid-Student rate. When I arrived they told me that the call center overbooked and the unit was no longer available and that the student rate was only for the month of March (I was promised in April). They ended up waving the first month, but I ended up having to get a bigger unit and paying $15 extra per month. The people at the facility were very nice, but I'm annoyed that the call center didn't seem to know what was going on.Kimberly C. | First Impressions
Justin and Mia are very helpful and friendly. That goes a long way with me.Christopher L. | Overall Experience
I was so impressed with my experience. Not only was the unit well lit and spotless, the staff was so friendly. I already recommended this Uhaul location to some friends.Anna S. | First Impressions
Great experience, thank you.Norman O. | Overall Experience
When I retrieved my items everything in my storage unit was damp for some reason. Not happy at allTabatha L. | Overall Experience
Customer did not leave a comment.DANIEL M. | Overall Experience
Customer did not leave a comment.Maryam D. | First Impressions
The U-Haul facility located on Field St. in Johnson City is big and well-maintained. The employee on shift the day of my move-in, Alex, was very helpful and receptive to questions! The general manager, Justin, was also helpful when I spoke to him on the phone. Would definitely recommend for anyone whose looking for storage space around Binghamton.Michael L. | First Impressions
Thank you , everyone was very nice.Amy W. | Overall Experience
Justin was very nice. He even helped me find my storage area in the rain. The area was very cleanNatasha E. | First Impressions
Manager was very kind, friendly and had all the answersDebra W. | First Impressions
Justin Camacho always comes through. I love dealing with his whole team on field street. Keep up the good work guysDarrell T. | Overall Experience
Thank you for everything! Quick, easy, much better than I expected.Stephen G. | First Impressions
Great staffDouglas G. | First Impressions
Justin and his team made everything so easy during a very hectic time. We very much appreciate the one month free for university students. Nice touch by U-Haul! The shop has a ton of supplies on hand and the prices are fair. No need to bring stuff from home. Buy them there! The van was clean and comfortable and the unit clean and well maintained. I loved that they had dollys, etc. available to help us move our items from the van to the unit.Lauren L. | First Impressions
Justin was great!Jackie Z. | First Impressions
Customer did not leave a comment.Lisa H. | First Impressions
Customer did not leave a comment.Barbara K. | First Impressions
Customer did not leave a comment.Kenneth M. | First Impressions
We had reserved a unit for May but unforeseen circumstances led us to need the unit two months earlier- no problem unit was available. Amelia checked us in and assisted us. Her knowledge of her business is extraordinary and she went above and beyond. Her friendly demeanor and extra bits of information were a bonus. Cannot recommend this business any higher!Robert S. | First Impressions
Customer did not leave a comment.Amanda L. | First Impressions
It was my first time renting a storage unit but the staff made the whole process way easier than I thought ! Thank you ! Keep up the good workKeyanna B. | Overall Experience
Customer did not leave a comment.Jodi R. | Overall Experience
I stored items here for 18 months without issue. Great location!Michael T. | Overall Experience
The staff was very helpful and accommodated our corporate payment schedule well.VHB A. | Overall Experience
Very good experience.Jean G. | Overall Experience
.Timothy M. | Overall Experience
personnel very helpful and courteousMargaret M. | First Impressions
Checking in was easy and quick and we were given excellent direction for using our storage facility.Michelle D. | First Impressions
They were really kindRoslen M. | Online Move In
Great storage!Jeanne S. | Overall Experience
Should be a gated facilityMichael P. | Overall Experience
This facility is not secure. My unit and other units were broken into. The manager did nothing. I had to call the police to report the break in. I was offered no apology, never called, no follow up.Valerie C. | Overall Experience
Everything I Needed, the staff was there for me....THANK YOU!William V. | Overall Experience
Very pleased with my storage experience. Staff is very helpful and accommodating. Units are clean and well maintained. I was mostly worried about water and bugs. No complaints. Thank you so much.Sharon C. | Overall Experience
Amelia Bell and her Manager made this move so amazingly simple and straight forward that it should be put into a textbook, and taught to all uhaul team members. Thank you so very much for your supportDarrell T. | First Impressions
Caring people. Very helpful. Always available.Marilyn G. | First Impressions
No issues. Staff was great to deal with.Lance W. | Overall Experience
My contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliancesCindy K. | Overall Experience
Great serviceArthur J. | Overall Experience
The staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon GrayShavon G. | Overall Experience
No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"Andy Y. | First Impressions
The staff here are professional and politeCheryl N. | Overall Experience
only thing i wish was that the light worked in the storage unit other then that everything was greatDaniel F. | Overall Experience
Justin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you JustinAlejandro S. | Overall Experience
Great place Convenient Great people that run it !!!THOMAS S. | Overall Experience
ADaniel F. | Overall Experience
Security seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.Steve D. | Overall Experience
When I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more trainingCheryl N. | First Impressions
I was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.Tim F. | First Impressions
👍🏻Patty J. | Overall Experience
Staffs are really friendly and helpfulYifan J. | Overall Experience
Every aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.Christopher L. | Overall Experience
This facility was conveniently located close to my son’s college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!Dawn P. | Overall Experience
The staff was very helpful and friendly. Thank youdenise v. | Overall Experience
Friendly and knowledgeable staff. Great customer service.Shannon C. | Overall Experience
Overall great service and great facilityNata K. | Overall Experience
No complaint!Joseph L. | Overall Experience
This is the second year I'm using them for storage, and I will back again. Highly recommend!Rasheem W. | Overall Experience
Excellent service.Juan M. | First Impressions
Kept informed when changes took place at the facility. Updates are much appreciated.Patricia S. | Overall Experience
Everyone was very friendly and I felt welcomeCatherine B. | Overall Experience
I appreciate how easy the process was.Steve D. | First Impressions
Justin is great at his job!Liza A. | Overall Experience
Thank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!Nicole S. | Overall Experience
Great place nice bunch of guys very helpful.dale w. | Overall Experience
Clean, safe, dry, no complaintsMark B. | Overall Experience
Ashley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey milesMike M. | First Impressions
yur sales staff was very polite and helpful.Amanda B. | Overall Experience
General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.Mark B. | First Impressions
Justin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.John P. | First Impressions
When I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new keyanthony c. | Overall Experience
Clean and friendlyJames W. | Overall Experience
Justin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, ChristopherChristopher L. | First Impressions
Wonderful service will recommend this facility to anyoneCandace R. | First Impressions
Employee was really nice and helpful.Yifan J. | First Impressions
Justin is very friendly and helpful. He made the storage experience better then I could have expect it to be. Thank you!Misbah Q. | Overall Experience
Justin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.Jessika A. | First Impressions
Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.Michelle M. | First Impressions
I also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.Paul J. | Overall Experience
I rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.Timothy S. | Overall Experience
Naedward k. | Overall Experience
Mr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!Charles L. | First Impressions
Justin is awesome! Appreciate the great customer service!Matthew D. | Overall Experience
Beyond anything considered “normal” nowadays. . . Darn fine, class act totallyMark A. | First Impressions
Friendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.Sue P. | First Impressions
I was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.John B. | Overall Experience
Professional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!Mark B. | First Impressions
The facility was easy to get to and maneuver around the lot.Mark R. | Overall Experience
Justin was a pleasure to work with. very accommodating.Bonnie A. | Overall Experience
Amichael c. | Overall Experience
My locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.JoAnne S. | Overall Experience
Very helpful man, and polite.JoAnne S. | First Impressions
NoneJOSHUA C. | Overall Experience
Was actually a very nice experienceDAVE H. | Overall Experience
Would be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.Nicole C. | Reservation
Great facility.Heather E. | Overall Experience
Customer service was outstanding Facility is effective and efficientDAVE H. | Reservation
The manager was very friendly and accommodating.Carolee M. | Reservation
.Gary G. | Overall Experience
The staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.Theodore K. | Overall Experience
A really nice placeMARK R. | Overall Experience
Thank you!Alessandro S. | Overall Experience
Easy and convenientDouglas K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!