Customer Reviews for U-Haul Moving & Storage of Johnson City

1,083 reviews

631 Field St   Johnson City, NY 13790

(607) 821-4499

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 821-4499

631 Field St
Johnson City, NY 13790

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Vehicle was in very bad shape and ran very bad paid 162 for a uhaul that was an absolute wreck

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

The staff at this location are excellent! Very friendly and customer focused.

DOUGLAS L. 
Rating:
5.0

Location is great. Staff and a general a manager make the rental process fast and easy.

heather Z. 
Rating:
5.0

This location has a great General Manager. He is always easy to work with. He makes the rental process quick and easy.

Heather Z. 
Rating:
4.0

Dana was very helpful!

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

Ada H. 
Rating:
5.0

Customer did not leave a comment.

Abdul Naweed S. 
Rating:
3.0

The 10' truck that I rented was not as good as other UHaul trucks that I have rented in the past. The truck had about 110,000 miles on it and the handling on the highway and the impact when hitting bumps on the road reflected the age of the truck. The staff was friendly, but I filled out all of the rental information before the truck was ready, and then I had to fill it all out again when the truck was available.

David P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

We've used this U-Haul facility for both storage and truck rental multiple times over the years for kids moving and different events family and life events it's always been predictably great

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

tamara A. 
Rating:
5.0

Customer did not leave a comment.

Al D. 
Rating:
5.0

Just keep up the amazing work.

Riley C. 
Rating:
5.0

Customer did not leave a comment.

Princess O. 
Rating:
5.0

Good service!!! 😊😊😊😊😊

Harriet P. 
Rating:
5.0

Customer did not leave a comment.

Olivia P. 
Rating:
5.0

Customer did not leave a comment.

susan C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

All reps were great, but Mia was exceptional. I will definitely rent from this location again.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Ping G. 
Rating:
5.0

Justin, Mia, Blair … the entire staff was so professional and helpful. Would highly recommend this location!!

Anna N. 
Rating:
5.0

The employee was amazing! I had several questions and concerns once I spoke with her a weight was lifted off my shoulders.

Hazel S. 
Rating:
5.0

The Johnson City NY Office and everything on that side of the move was excellent. They delivered the empty boxes to my previous home on the requested date and picked up the loaded boxes as promised. It all fell apart after you picked up my loaded containers. They were picked up on 7/11/2 and were promised to be delivered to my new residence on 7/22/22 however they never left NY until 7/20/22 arriving in Lynchburg VA on 7/21/22 and Lynchburg would not deliver them until 7/25/22. I had Help lined up for the 22nd to unload the boxes with friends and family taking off work and traveling to help me. Unfortunately they were not able to stay around or take more time off work to be here 3 days later. So my wife and I who are seniors along with my son had to unload them alone. I was told that I would be compensated $50 a day for the late delivery. I it has been 3 weeks and I have not been reimbursed yet so I called to find out what is happening with the credit, Waited on hold for close to 1/2 an hour and was transferred twice then told that I would have to wait for a call back in an Hour to an hour and a half no call back 2 Hours later so I called back. Then they told me it has to be handled in the receiving location in this case Lynchburg VA. I was transferred there and low and behold the supervisor who has to handle it is gone for the day. we'll see if I get a call back tomorrow.

Christopher D. 
Rating:
5.0

Johnson City Uhaul is great

Ray D. 
Rating:
4.0

Customer did not leave a comment.

Denise O. 
Rating:
5.0

Very professional personnel, would highly recommend your company. Thank you for your help.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT C. 
Rating:
5.0

Justin very professional Clean great running vehicle Pleasure doing business with you

Tom M. 
Rating:
5.0

Great service and customer relations

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Hope D. 
Rating:
5.0

Mia has an amazing work ethic and is always smiling. She is a wonderful representative of UHaul

Jason B. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
4.0

Overall good experience with good customer service. They had to pushback the delivery of our boxes by a day which caused us to adjust when we had people coming to help us unload them. Also, the site in NV that delivered our boxes gave us WAY too many pads. We returned a bunch to a Uhaul there as they would have taken up too much space and the ones we kept were still overkill. I'd say you only need to provide 5 pads per box max, I think I got like over 20!

Allen C. 
Rating:
5.0

The female employee and her assistant which I assume she was training were very polite and helpful.

Michael E. 
Rating:
5.0

Everything was excellent! Give them a raise

Mark S. 
Rating:
5.0

Always excellent equipment and service!

John F. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

The van smelled strongly of cigarettes, which ended up giving both of us very bad headaches for the rest of the night

Devin L. 
Rating:
5.0

Mia at the Johnson city, ny location did a great job assisting me. Fantastic customer service skills!

Kyle P. 
Rating:
5.0

Mia was awesome and helpful the entire process !

Anthony F. 
Rating:
5.0

Very helpful staff. Quick and efficient

Chris M. 
Rating:
5.0

Mia is the best customer service agent ever

Jennifer J. 
Rating:
3.0

When renting truck, associate can come out and go over truck with customer. Make sure their questions are answered.

Shanna B. 
Rating:
3.0

Customer did not leave a comment.

Arden G. 
Rating:
5.0

Manager at this location is fantastic. Goes above and beyond.

Vincent L. 
Rating:
5.0

Mia was very polite and professional!! She's the best!!

Bob Z. 
Rating:
5.0

Super clean location. Friendly and helpful staff. Uhaul main office had overlapped reservations. Drop off location called to check when I could return. They were very understanding about my constraints, which made me want to help them.

Tonnia S. 
Rating:
5.0

Manager is so kind and helpful office staff friendly, efficient, and fast. I will recommend this site to everyone I know.

Caroline P. 
Rating:
5.0

Loved the service would highly recommend 💚

Fiona M. 
Rating:
5.0

They were really great to work with and accommodating. had no issues

Alisha S. 
Rating:
4.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Christian I'm Vestal was awesome. Hen he realized that they didn't have the vehicle I needed he found one in JC and reserved it for me making the entire transaction simple.

Francis S. 
Rating:
5.0

Thank you very much for your expert help! Great experience. Excellent process with associates during check out and equipment was ready to go and perfectly clean! Wonderful, thank you!

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Friendly, clean, and good service.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

mehmet K. 
Rating:
5.0

Customer did not leave a comment.

mehmet K. 
Rating:
5.0

Very nice and very professional costumer service.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

Will C. 
Rating:
4.0

Justin and team at the Johnson City location were extremely helpful after what could have been a complete fiasco. I made a reservation back in February for a storage unit at the Front St. location in Binghamton, NY, confirmed the reservation 3 times, only to find out when I arrived at the Chenango St. office - after flying 3,000 miles from California - that the Front St. location didn't have any units available. It was explained to me that when customers are transferred to the call centers - which is often the case since the locations are too busy to answer the phone - the representatives at the call centers will make reservations WITHOUT checking with the actual physical offices/locations (only 2 in Binghamton) to see if they have storage units available. HOW AND WHY IS THIS ACCEPTABLE? The staff at Front St. suggested I try Johnson City again to see if they had anything available. I got back in my rental car and was on the phone for 30 min. with a rep at the call center named Jasmine who was extremely helpful, and who thankfully was able to find a UBox container at the Johnson City location so I could move my twins' belongings from their dorm into the container for the summer. What can UHaul do to improve? CHECK AVAILABILITY AT THE ACTUAL LOCATIONS BEFORE CONFIRMING RESERVATIONS. It is unbelievable that this is how reservations are made, and is actually fraudulent and deceitful. Thanks again to Justin and staff in Johnson City, NY who helped provide a solution to an otherwise stressful situation.

Anna N. 
Rating:
5.0

Great service and staff. Everyone was so helpful. i loved the uboxes!!

Claudine M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Quick service.. easy to rent and return.

Jane P. 
Rating:
4.0

Customer did not leave a comment.

Danette R. 
Rating:
5.0

Everything went well, as always because I have always used this company .

TOSHAROSEZELLE B. 
Rating:
4.0

Customer did not leave a comment.

Kerri Lee L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

All of your employees are very professional and took the time to answer any questions. Today Mea your employee stopped what she was doing to serve me and help check me out. Very pleasant and very professional… Thank you Uhaul

Michael D. 
Rating:
5.0

this sight was perfect! Lots of parking, easy to find, clean everything. By far the best Uhaul sight I have ever been too.

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A. 
Rating:
5.0

Customer did not leave a comment.

Rasheedah F. 
Rating:
5.0

Truck was Beaten on outside appearance. It was clean inside but smelled of cigarettes.

KEITH C. 
Rating:
3.0

Customer did not leave a comment.

DANIEL W. 
Rating:
4.0

The lady who helped us was amazing! Very friendly! Thank you

Kayleigh M. 
Rating:
3.0

Customer did not leave a comment.

sharise S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Keep doing outstanding customer service You guys were great thank you so much for all your help

Francis E. 
Rating:
5.0

Nothing everything was very good customer service was very good and friendly

Earl S. 
Rating:
5.0

Always a pleasure to do business with the JC location! Thank you for all your help!

RICHARD R. 
Rating:
5.0

Nothing, your employees are so kind and nice. They are really good people. You're lucky to have those two.

PATRICIA L. 
Rating:
5.0

My experience from beginning to end was excellent!! All of the employees were very nice, would definitely recommend this location to all my Family and Friends!!

MONTRELLE L. 
Rating:
5.0

Customer did not leave a comment.

LAURAMICHELLE P. 
Rating:
1.0

Give me a wrong information about the rent and don't give me the van on time

ELENA E. 
Rating:
5.0

I would have to think but for right now. You guys were great an very polite an helpful

Dalton C. 
Rating:
5.0

The staff at this location made the scheduling & pickup process very easy and enjoyable. I will definitely rent from here again! Doug L.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

farhan S. 
Rating:
5.0

We left an important document in the truck and the staff called us immediately to let us know. We were able to retrieve it quickly. Thank-you!

Deborah K. 
Rating:
4.0

Customer did not leave a comment.

LESLEA P. 
Rating:
4.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
No reviews have been submitted for this location.

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