Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel were very friendly and helpful installing and removing the trailer. The pick up and drop off procedure was very easy. You can also download the app on iPhone for easier transition. Highly recommend
Miss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her
Everyone was extremely helpful. Great staff
The driver side tail light did not work.
Excellent customer service'
The girl was eating and never came out to help me check the thuck in, so I went inside after ringing the outside bell. When I went inside she was more interested in eating and said just leave the keys and we will email you a receipt. I wanted to know what my price was and she acted like she couldn't pull it up after 10 minutes of waiting. She told me that she emailed the receipt but I never got the email. Very terrible service.
This location was well staffed!! Things ran smoothly.. Everyone was very friendly!! Thanks
When I first arrived at U-Haul I thought my storage unit would be ready and I could just start moving my belongings inside. Not only was it not ready but it was not cleaned out either. The manager on duty decided to offer a smaller unit do we could start moving and got upset when we declined. Even though we ordered the largest one. (We ordered the largest unit for a reason our belongings would not fit in a smaller one, if she would have offered to then that would have worked). She promised we could come tomorrow and everything will be cleaned out and bombed. We came back the next day our storage unit was still not ready nor was it clean. To put the cherry on top of the whole situation our U-Haul truck was also not ready even though we had already reserved it. The U-Haul manager on duty said that the U-Haul truck was at another unit and only offered us gas to go get it. I would not recommend this to family nor friends. My whole experience was horrible and put us behind on our schedule.
The staff was very helpful and willing to work with me when an issue (on my end) did arise.
More of the same. Prompt, courteous and knowledgeable staff did it for me. The web site not so much.
It was roaches in the unit next to mines and I had to throw away a lot of my things because they were really bad
No complaints great experience
Your customer service personal on the phone need some more training to be truly helpful not just acting.your insurance for accident sucks doesn't cover any accident in my case
Nothing ...customer service was very friendly ....truck very clean but need more Vans on site
Nothing.
Better movers!!
I was 10 minutes late they saw me putting gas in right next to the lot and still tried to charge me another day. This is a fraud company don't trust them. I spoke with them before and after the drop off and they assured me I wouldn't have additional charges. Liars
Employee maybe forgot to check in my rental. I returned a 5x8 trailer two days early and receive harassing phone calls the day it was due. Your system for self check in was down, meaning they were unable to find my location for me to check in then trailer even after I adjusted my settings for my browser to allow my location to be found. The employee was polite and assured me she would email me a confirmation receipt of equipment and did not. I called for days after prior to being harassed by the manager trying to avoid any late fees. The only helpful employee in my opinion was Derrick. He took care of the entire mix up which I was very grateful for without any incurred fees.
The truck had bad front end problem which made my move out of town much longer and more difficult.
It was very inconvenient that I reserved a truck on Wednesday to be able to pick my truck up remotely Saturday, and when I arrived, I was informed that my reservation was cancelled which put my plans behind. I do not think that it's great customer service when someone is spending their money and cannot receive the proper services requested. I am very upset, there was no resolve for the inconvenience.
Cheaper pricess
Ms. Rhonda deserves a trophy! I recently had to leave a bad situation. Ms.Rhonda set up a storage unit a while back. I was able to slowly start moving into a unit. When a gap opened up ms. Rhonda helped me take it.. i only had less than 24 hours. She gave me 24 hour access my first month which it allowed me to escape when i could. thanks so much for the employees at this location When the guy called in they didn't release any of my personal information. Thanks to ms Rhonda and her team.
The attendant was very courteous and helpful.
Your employees at this location was top notch and very nice I thought the vehicle performed well
Always busy but they never fail to deliver great service. Thanks bunches!
Everything was easy and hassle free!
Awesome customer service, they were very helpful
Rhonda was super nice and quick in serving me. Thank you
Service and equipment was great
The service we received was out standing thanks to Ciera for being very helpful , she was very polite and courteous on a busy and hot day which made my transaction pleasant thanks keep up the good work.
Rhonda the store manager was awesome and very helpful.. Kudos to her ..
All The Staff was wonderful, knowledgeable in renting the Truck. I will use this location in the future.
Unless you give free rentals, I would say nothing. I had a very pleasant experience and the staff were very professional.
They charged me for 2 days when I returned uhaul before time still waiting on my refund
Derek is an asset to the U-Haul team. He maintained a high level of professionalism and was knowledgeable.
I didn't see the need for any improvements. Everyone was professional and thorough.
The staff at the Kendrick Rd location was very helpful after the regional office changed my pickup location further out and was very nasty, uncooperative and rude. The location gave me a discounted rate on another vehicle. However, due to the actions of the regional office, I will no longer spend my money at uhaul and will encourage my colleagues and friends to do the same.
The staff was helpful and nice.
THANKS FOR THE CUSTOMER SERVICE
The staff was most courteous and helpful.
outstanding service
overall was good. i just had an issue starting a 6 months after i started using storage. any time i paid the rent which was on time, there no longer was a confirmation number or email. i would always get a call from one of the people stating my bill is due and has not been paid yet. every time i would tell them i paid it that morning and did not receive a confirmation. that got a little annoying after a while. but other than that it was a good experience.
The staff was very kind and accommodating.
Service was slow but great i could not get a lot of information being that the system was down but other than that staff was very friendly
U-Haul Contract 23951756 On Thursday night, May 28, 2020, I made an online U-Haul reservation for a 15 ft truck for 7:30 a.m. pick-up on Saturday, May 30th . I chose the preferred pick-up location in Jonesboro on Flint River Rd. I received a call Friday morning from U-Haul informing the 15 ft truck wasn't available and they would upgrade to a 20 ft truck for the same price and give me 20 additional miles. I was also told the pick-up location changed to Fairburn, GA. I received an email at 7:46 p.m. 14 minutes before the scheduling department closed at 8:00 p.m. that the pick-up location had been changed to the U-Haul location in Hampton, GA which is 29 minutes away from my apartment. Today, May 30th, I made it to Hampton and followed the instructions to obtain the key from the lockbox. When I opened the lockbox, the key was not in it. I called the U-Haul customer service and was on the phone for a total of an hour and 30 minutes. While on the phone with them, I spoke to 4 to 5 customer service reps. The last rep Kenya Coleman in 763 traffic was awesome. She reversed the contract and rescheduled the pick-up ironically at the first preferred location in Jonesboro. I get to the Jonesboro location and only to have more issues and delays. The system was slow and wasn't accepting credit card payments. I was told that I would need to pay cash after I paid with a credit card on file. I went to the ATM and got the cash. Although, I was given a concession, the customer service and follow-through was absolutely morbid. As massive of an organization U-Haul is, I couldn't believe there processes and systems are not modernized and efficient.
When someone self check in they should not have to wait in line to get the key to the vehicle. Nor should they have to wait for someone to come unblock where the self serve vehicle are. I feel I wasted time waiting when I shouldn't have.
Great service. Everyone was courteous and helpful. Thanks!
This was difficult to rate because it was night time and they were closed.
I've dealt with U-haul for more than 30 years. Great moving company, will work with under difficult circumstances.
Very prompt and courteous service.
I didnt even have the vehicle 2 hours. Reserved it for 4 hours and i put more gas than was required and i was charged more money after i dropped it back off.my reciept is wrong and the lady in office is full of shit
Had to pay an additional $145 because the truck got stuck in the mud.
Great customer service.
I rented a U-Haul from this location. I received the poorest customer service ever. The guy Derrick didn't explain to me once I return the U-Haul truck to take a picture of mileage before dropping the key in the drop box. He also told me that if I return the truck a day earlier that I would be refunded for a day. After speaking to another representative that was not true. I thought I had unlimited mileage but he didn't explain to me I had only 199 miles, thank God I didn't go over my miles. I will NEVER use that location again.
It was a wonderful experience and all is well thank you.
Ms. Rhonda McCormmick is a blessing!! Truly the best!
I think they should give longer grace periods than one day
The rental unit was large enough for what we were storing , and the price was very affordable.The unit was well lite. I would use, U- haul again.
Loved the team
Rhonda was very helpful
They are good they addressed my concerns and needs
Customer Service was awful!! Information that was provided when reserving the unit over phone was totaling different once I arrived.
Qne lady were very rude on the phone last month. When I called to make a payment. My answer would have been Excellent until she did that I choose average.
Awesome people and service!
Great staff
Everyone was nice and friendly!!!! They were accommodating and worked quickly. The truck drove smooth and was very clean, great prices.I would definitely recommend going to this uhaul.
I paid up months ahead oh my storage unit and end up moving out 1 month in advanced with no money back and I was constantly call two come back and clean or they would charge me $50 to clean the unit
great customer service and explaining the agreements and charges
No complaints, always accommodating with me living out of state .
Customer service was horrible
Great staff. Thank You
Amazing service. Convent
Jason is by far the most accommodating manager ever. He has been exceptionally kind and made the time I used the storage unit a pleasant experience. If I need to rent again, it will be here.
It was good experience.
Josh is a professional. His attitude towards quality customer service is exemplary. He accommodated my needs in a cheerful manner. I would highly recommend his facility to anyone.
Great staff
Jason and the young lady that works there are very friendly and take theyre job very serious and everytime i’ve had an encounter with them theyre working hard helping customers..they deserve a raise!!
The employee that take my business was not good at all. And i will moving my things out by next month
The manager, Jason is amazing. My son was recently killed and his photos was in storage. I couldn't pay right away but Jason gave me an opportunity to retrieve my son's pictures and important papers.
Staff was rude at all times!!!! Especially Christina she has a nasty attitude.my stuff had feces on it and mold.
This facility had bad customer service. I have never experienced bad service from any other uhaul storage facility. They were short with, us acted annoyed when ask to check prices and or switch reserv
I think they should get a tremendous raise based on their experience based on their people skills based on their operational skills and based on the initiative to help customer.
The woman that works there is absolutely horrible and rude. I can’t believe she is allowed to work there they way she talks to customers. I will never come back there again as long as she’s working.
For 4 yrs we use this facility they made great upgrades.Sometime the staff tone is not as professional as you would like but when dealing with the public you must maintain that Would use again
Great customer service and a wonderful facility. They made my move easy.
The Guys hygiene at the counter was beyond disgusting. He was very slow, too talkative, & he was wearing glasses but it seemed as though he couldn’t see at all.
good renting from you all
I had a problem signing contract that says you can take storage fees and additional charges out of my account any time of the month you want. I tried to amend to continue, but the answer was no.
I would never rent another storage unit from that facility under Christina watch very disrespectful and nasty. I am a local U-Haul dealership and I’m very disappointed in the attitude staff have.
My property was vandalized by staff, I reported this to headquarters and got no results.
