Customer Reviews for U-Haul Moving & Storage of Jonesboro at Flint River Rd

Rating:

5.0

The employees at this business were professional and friendly.

Rating:

4.0

Very nice. Staff patience and efficient. Met my needs.

Rating:

3.0

Hire me.

Rating:

3.0

Hire me

Rating:

5.0

Thanks

Rating:

5.0

Great service!!

Rating:

5.0

Kacy was great and very friendly. Will rent again.

Rating:

5.0

Everything was fine and dandy No problems

Rating:

5.0

I am thoroughly pleased with the exceptional customer service by Jeremiah. I went to several locations that did not have the availability of equipment and tried the Flint River location as my last hope. I guess it's true when the say the third time is the charm! Jeremiah was pleasant and went over and above to ensure that my needs were met. The Flint River location is now my go-to spot for all of my moving needs. Jeremiah has restored my hope in humanity and he truly understands his customers. If you come to this store, ask for Jeremiah! This is truly a business that invests in its staff and it's customers. Money well spent.

Rating:

5.0

I was very satisfied with customer service provided by Jeremiah. Agent was very professional and knowledgeable of rental process. The atmosphere was clean as the agent greeted us with a smile and was friendly. Pick up and drop of went smoothly. Thank you Jeremiah for excellent service

Rating:

5.0

More available trucks for one way and in town!

Rating:

5.0

Nothing

Rating:

2.0

The truck had roaches on the back. My card was charged twice and the representative couldn't understand why. I had to wait days for the money to be put back into my account. The supplies there were low

Rating:

5.0

My previous experience back in August 2021 was horrible. I reserved a truck and they did not have it available at my reservation time. They also did not assist in helping to get another one. This time was different. Truck was clean, ready and staff Jeremiah was awesome. He made this time very pleasant.

Rating:

5.0

I didn't pick up my rental until after hours. The on-site manager was absolutely wonderful in helping me complete my rental.

Rating:

5.0

Nothing

Rating:

5.0

Keep doing the right thing. I'll be back!

Rating:

5.0

Jeremiah was great !!! Excellent customer service

Rating:

4.0

To have utility trailers there for us to rent

Rating:

1.0

I dropped off the trailer Sunday May 1st well before my May 4th dealldline. I received a call May 6th. They want to charge me 40 dollars. The trailer was return Su day. An employee unhooked the trailer and pushed it in the parking shot. The trailer was on there lot but did not recognize or inputting it until Friday. I do not owe this fee and want a refund. Natasha Green

Rating:

5.0

The location was closed, but one of the employees had arrived to prepare to open. He was extremely helpful.

Rating:

5.0

Thanks and appreciate the attendant on duty. Job well done.

Rating:

5.0

Jeremiah was awesome with customer service and very helpful. Great employee!!!! 5 star service

Rating:

5.0

Excellent thx

Rating:

5.0

Nice guy very friendly

Rating:

3.0

They were GRUFF with me.

Rating:

5.0

I always receive very good customer service when I come to this location. Very fast and friendly.

Rating:

3.0

Truck had driveability issues. When you placed it in reverse, it took several seconds for the transmission to engage and when it did, the truck would "buck" very very hard. Seemed somewhat unsafe and could potentially damage cargo.

Rating:

5.0

Everything was fine pick up a drop off you could not ask for better service thank you

Rating:

5.0

The service is fantastic. However, I miss the days when Uhaul trucks had a bench seat. It was beyond difficult trying to sleep in the truck the first two nights. I would love to give input when they design the next fleet of trucks.

Rating:

1.0

They lied to me and charged me almost double the price that I signed up for ! I signed up for 20 foot truck to pick up in Hampton,Georgia where I live and the day before my pickup date I got an email & text saying that my new pick up location was in Jonesboro,Georgia which is approximately 15 more miles down the road! I signed and my notice was $462 and when I went too I've it yo the guy in Jonesboro said my new price was close to $900 ! I then showed him my emailKo from UHAUL stating that my charge for a one way rental to Navarre Florida with 386 mikes was $462 and he told me that I would get a refund once I turned the truck in at the Navarre Florida location ! I turned the truck in and the gentleman in Navarre says that we don't get refunds but call the 1-800 number to Corporate and let them know how I got scammed ann MB d they would rectify the situation so that is what I am doing right just ! The lady on the phone at UHAUL said that I would be getting my money back to my card that I was overcharged !

Rating:

3.0

On pickup I was told all checked out, I didn't have to do anything. I had tire blow out, No surge breaks. Other problems. When I returned unit I couldn't have asked nicer people to deal with. Yes because of the nice people I would use this location again.

Rating:

5.0

Can't wait to rent again!!

Rating:

1.0

the truck was raggedy and the customer service from the manager was rude 2

Rating:

3.0

When we picked up this truck, the gas gauge was on empty. We were barely able to use the truck because the customers who returned several vans almost blocked us in the parking area. This needs to be addressed.

Rating:

5.0

Customer service was the best experience. We will be coming back!!!!!!!

Rating:

5.0

Quick and easy pick up and return, friendly and helpful staff.

Rating:

5.0

Thanks for the service.

Rating:

4.0

Check for all trucked before renting them out.

Rating:

5.0

Great team & very helpful… Wonderful customer service

Rating:

5.0

The man who worked the front desk had incredible customer service. He was informative and so nice and polite. I left with a smile.

Rating:

5.0

Nothing the guys where great.

Rating:

5.0

Jeremiah was perfect!! Team was spot on!! Can't wait to rent the truck again!! 🤙🏾

Rating:

5.0

Service was superb staff went over and beyond !!!👍🏾😍🔥💯

Rating:

5.0

Very professional and friendly group of people

Rating:

3.0

I was not happy that you don’t prorate if you don’t use the entire month. Also I reserved a truck at this location and I was told that it was at another location!!! Very inconvenient!!! I had too pay for the miles too go get and return the truck to a location that I didn’t reserve!

Rating:

4.0

With the exception of a rate discrepancy, that was later addressed, this location and pickup were very well executed.

Rating:

3.0

Make sure that trucks are secure and that Truck has a hand truck

Rating:

5.0

It was great they were friendly helpful in every way

Rating:

2.0

My storage unit was molded for months and they sold it in auction because I refused to pay I filed an insurance claim came the manager was never there and when they called her she always acted clueless

Rating:

1.0

Y'all sold my stuff and nobody called me

Rating:

5.0

Customer service was probably the best I have ever at at uhaul. Excellent

Rating:

5.0

Representative was friendly and knowledgeable. He was concerned and worked very hard to assist.

Rating:

2.0

The manager at the 8640 Kendrick road location has a nasty attitude, she's very argumentative and does not understand what good customer service is. When we picked up our truck the back brake light was broken. Then to make matters worse the wheels on the truck are so loose that the truck was sliding all over the highway while we were driving and very hard to keep straight. The truck needs a wheel alignment and other maintenance done. It's sad that this location rents trucks to customers and they know that the truck needs repairs. The other issue is the price. When we made the reservation we provided the from/to address in order to get and accurate price and to avoid being surprised with extra charges when we returned the truck. Unfortunately we were hit with an almost $100 more charge when we dropped off the truck. A customer expects to pay the price given during the reservation....nothing extra! Will NEVER rent a truck from this location again.

Rating:

1.0

The customer service here was AWFUL!!! The lady at the front desk had the most horrible attitude. We couldn't pick up or drop off our rental because as soon as we pulled into the company's parking lot, our lte/ 5G was at an immediate standstill. And this was us hung 4 different mobile devices. We asked for help and the lady at the front desk caught an attitude and yelled there was nothing she could do…I mean she could have helped and provided assistance

Rating:

1.0

Poor management

Rating:

5.0

Customer service was awesome. The truck was a little muddy when I picked it up, and loud from an exhaust leak. But overall it ran well.

Rating:

5.0

The check in system giving me trouble this time . Information from the contract to check out was comparable! Other than that services is always great!!!!

Rating:

1.0

Kacey Harris is impeccable. Rhonda was nasty and rude to us until she found out we owned an affluent Law Firm in Buckhead. We informed her that we will be filing a law firm because she over charged us for leaving the unit nasty and then threated us if we leave the items that was left in storage unit that we cleaned she will charge us! We have a witness to this blatant disrespectful actions. 404)795-5013.

Rating:

4.0

Will refer to many people. A very professional environment. Thank You

Rating:

5.0

Great service and amazing location. Owner was easy to work with and quuck with my requests.

Rating:

5.0

Thanks uhaul your the best!!!!!

Rating:

5.0

Ms. Rhonda and KC are an amazing duo in office..KC was very attentive in speaking calmly to me even through my frustration and he said kind words to help me feel better..Ms.Rhonda was very nice,extremely helpful,and understanding to my situation.She made me feel great before leaving the office with a pleasant smile. You two are awesome and I will always recommend this location for service 🥰🥰

Rating:

3.0

I had a lot of damaged furniture in my storage unit. The staff was nice and helpful in directing me in the right direction to file my claim.

Rating:

1.0

I was offered an settlement and when I went to retrieve my things they snatched the settlement back n auctioned my belongings… ppl are going thrre so much during the pandemic and giving birth losing my father and now my things were pretty much stolen it’s really sad how ppl do others in need instead of listening or being any kind of sympathetic

Rating:

3.0

Price kept increasing.

Rating:

5.0

Thank you so much 💓

Rating:

5.0

I have used this storage facility for years even before it became Uhaul storage. I have never had a problem with this facility and will definitely used them again when a need arises.

Rating:

5.0

Awesome customer service!!!

Rating:

5.0

She was extremely helpful and explained our account in detail with patience!

Rating:

5.0

Rhonda went above and beyond helping me make my move a smooth transition. Excellent customer service! Thank you so much!

Rating:

5.0

These folks really took good care of me and my family.

Rating:

5.0

USED IT 4YRS, IN TIP TOP SHAPE, WHEN I ENTERED, AND EXITED, WELL CARED FOR COMPANY. THANK YOU GUY,S

Rating:

2.0

Cooks

Rating:

4.0

The manager (female) on 6/22/2019 was extremely helpful and polite.

Rating:

5.0

I would recommend then to anyone. They did an awesome job.

Rating:

5.0

The staff was very nice and everything was explained they really care about their customers.I would recommend this site to others thanks for being FRIENDLY.

Rating:

5.0

They have great customer service and I would recommend them to my family and friends

Rating:

5.0

Love the manager

Rating:

5.0

I used this storage facility for 2-1/2 years. I never had any issues with this facility or staff. Even when my gate card stopped working the Associates fixed it immediately and always took care of me in a friendly and timely fashion.

Rating:

5.0

Great management unit was broken in but couldn't determine if anything was missing. Was given a new lock for free to secure the unit.

Rating:

5.0

Customer Service was awesome especially with Ms. Rhonda.

Rating:

2.0

It was ok until I didn’t need storage anymore. The lady at the front desk was lazy. Instead of assisting me with closing my account and storage unit she just sat there and then neglected her duties. I turned in my access card and lock. She assured me my account was closed but now I’m receiving phone calls, letters, and emails saying that I owe money and late fees. It’s really frustrating and embarrassing for my reference to receive a letter saying I’m not paying my bills. Also it takes more than 20 minutes each time I call in to get a representative on the phone. Especially, when I know the front desk clerk is sitting at her desk doing absolutely nothing.

Rating:

1.0

During the time I used the storage, my things were invaded by cockroaches, I had multiple pairs of shoes, clothes, and purses molded. I also had a printer stand, and some other shelving molded as well and I took pictures of it, but was told that in order to file a claim that I would have to keep it open (and keep paying $95 a month) and that since I had already took pictures and threw my damaged goods away, that I would not be able to file claim - although I paid for insurance from July through February.

Rating:

2.0

My access code was given to me online and it did not work. I contacted the person with her cell phone number on the door(it was around 8 or 9). She proceeded to tell me there was nothing she could do and i had to figure out something. I understood they were closed but she provided her cell phone number like she would assist if there was a problem. She was unwilling to assist.

Rating:

5.0

Thanks for bei g is pleasant and helpful

Rating:

5.0

Rhonda was very knowledgeable and helpful.

Rating:

5.0

Yes the ladies look very nice and very helpful y'all are really lucky to have her

Rating:

4.0

Well, I know beyond anything, Ms. Rhonda McCormick has been a professional beyond measure. In spite of the difficulties with my storage, she remained steadfast.

Rating:

5.0

I would recommend them to anyone because they were very, very helpful. At the last minute of everything I really needed this space and they came through for my family today ❣️. Thank you ladies from the bottom of our heart. May your business be PROSPEROUS.

Rating:

3.0

I had a reservation for my storage unit that was not honored. I ended up having to get a larger unit and paying more. I was not happy. Everything else was excellent

Rating:

5.0

Their advertised prices are Straightforward and Honest, no etra fee for this thing or that. The staff is Friendly, Helpful, and Respectful. The Grounds and Units are Clean and Well Maintained! I am Extremely Happy with my experience ! I would Recommend Uhaul Moving and Storage over the rest!

Rating:

5.0

The manager here is the best. Very knowledgeable, helpful, & patient.

Rating:

5.0

Miss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her

Rating:

2.0

When I first arrived at U-Haul I thought my storage unit would be ready and I could just start moving my belongings inside. Not only was it not ready but it was not cleaned out either. The manager on duty decided to offer a smaller unit do we could start moving and got upset when we declined. Even though we ordered the largest one. (We ordered the largest unit for a reason our belongings would not fit in a smaller one, if she would have offered to then that would have worked). She promised we could come tomorrow and everything will be cleaned out and bombed. We came back the next day our storage unit was still not ready nor was it clean. To put the cherry on top of the whole situation our U-Haul truck was also not ready even though we had already reserved it. The U-Haul manager on duty said that the U-Haul truck was at another unit and only offered us gas to go get it. I would not recommend this to family nor friends. My whole experience was horrible and put us behind on our schedule.

Rating:

2.0

It was roaches in the unit next to mines and I had to throw away a lot of my things because they were really bad

Rating:

5.0

Always busy but they never fail to deliver great service. Thanks bunches!

Rating:

5.0

The staff was helpful and nice.

Rating:

5.0

THANKS FOR THE CUSTOMER SERVICE

Rating:

4.0

The staff was most courteous and helpful.

Rating:

3.0

overall was good. i just had an issue starting a 6 months after i started using storage. any time i paid the rent which was on time, there no longer was a confirmation number or email. i would always get a call from one of the people stating my bill is due and has not been paid yet. every time i would tell them i paid it that morning and did not receive a confirmation. that got a little annoying after a while. but other than that it was a good experience.

Rating:

5.0

I've dealt with U-haul for more than 30 years. Great moving company, will work with under difficult circumstances.

Rating:

5.0

Ms. Rhonda McCormmick is a blessing!! Truly the best!