Customer Reviews for U-Haul Moving & Storage of Jonesboro at Flint River Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jonesboro at Flint River Rd

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Timothy V.
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Customer did not leave a comment.

harold c. | Overall Experience |
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Well, I know beyond anything, Ms. Rhonda McCormick has been a professional beyond measure. In spite of the difficulties with my storage, she remained steadfast.

Paula S.
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The store manager was very unprofessional and I've been waiting to do a review. The truck I reserved was not available and I asked about the 50$refund and she told me that I wouldn't get it because it had to come through her and then she walked on me and the CS rep was right there to witness all of this. I was giving a van that took me all night to move trying to fit all in the van.

vina w. | First Impressions |
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I would recommend them to anyone because they were very, very helpful. At the last minute of everything I really needed this space and they came through for my family today ❣️. Thank you ladies from the bottom of our heart. May your business be PROSPEROUS.

Achyutkumar M.
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I was over charged and contacted GM via email never received a reply back nor got a credit back

Chiquita J.
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Get some competent and professional people to work in this location. My mother was charged for 300 miles when we only went 37miles. The lady that checked us in when we picked up the truck noted the wrong mileage on the contract. Luckily I took a picture when I first got in the truck.

Tashia T. | First Impressions |
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I had a reservation for my storage unit that was not honored. I ended up having to get a larger unit and paying more. I was not happy. Everything else was excellent

Clifford P.
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Customer did not leave a comment.

Silena E. | First Impressions |
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Their advertised prices are Straightforward and Honest, no etra fee for this thing or that. The staff is Friendly, Helpful, and Respectful. The Grounds and Units are Clean and Well Maintained! I am Extremely Happy with my experience ! I would Recommend Uhaul Moving and Storage over the rest!

GOINES L.
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We were charged twice for a truck that was returned earlier than due back. I am trying to get the charge fixed and cannot get through to a human to fix it.

CRYSTAL H.
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Staff was so kind, patient, & knowledgeable. Great experience!

ROBERT E.
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Customer did not leave a comment.

STACEY T.
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The associate had given me my 1st Key and the vehicle did not have gas. She asked me if I wanted to put gas in it ( I hope she was kidding, since this was Halloween). I responded, as long as you want it back empty, she said no. Apparently someone else returned it on empty. This was the 1st time I had to put such a small charge on my major credit card.... It should be an option apply the charge with cash or debit card once the vehicle is returned...

Shewana H. | First Impressions |
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The manager here is the best. Very knowledgeable, helpful, & patient.

george S.
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above and beyond service

JAVIER R.
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Personnel were very friendly and helpful installing and removing the trailer. The pick up and drop off procedure was very easy. You can also download the app on iPhone for easier transition. Highly recommend

Reginald F.
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Customer did not leave a comment.

Lillian J.
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Customer did not leave a comment.

Reginald M. | First Impressions |
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Customer did not leave a comment.

ABUBAKAR M. | First Impressions |
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Miss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her

Sandra V.
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Everyone was extremely helpful. Great staff

Rex D.
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Customer did not leave a comment.

JACKIE D.
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The driver side tail light did not work.

JAMES H.
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Customer did not leave a comment.

PHILLIP H.
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Customer did not leave a comment.

LAWANDA S.
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Excellent customer service'

weldon A.
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Customer did not leave a comment.

Babajide T.
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Customer did not leave a comment.

Lenise H.
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Customer did not leave a comment.

Corey G.
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The girl was eating and never came out to help me check the thuck in, so I went inside after ringing the outside bell. When I went inside she was more interested in eating and said just leave the keys and we will email you a receipt. I wanted to know what my price was and she acted like she couldn't pull it up after 10 minutes of waiting. She told me that she emailed the receipt but I never got the email. Very terrible service.

Geraldine J.
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Customer did not leave a comment.

BERNARD W.
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Customer did not leave a comment.

Felica W.
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This location was well staffed!! Things ran smoothly.. Everyone was very friendly!! Thanks

Markus I.
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Customer did not leave a comment.

Mariah D. | Overall Experience |
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When I first arrived at U-Haul I thought my storage unit would be ready and I could just start moving my belongings inside. Not only was it not ready but it was not cleaned out either. The manager on duty decided to offer a smaller unit do we could start moving and got upset when we declined. Even though we ordered the largest one. (We ordered the largest unit for a reason our belongings would not fit in a smaller one, if she would have offered to then that would have worked). She promised we could come tomorrow and everything will be cleaned out and bombed. We came back the next day our storage unit was still not ready nor was it clean. To put the cherry on top of the whole situation our U-Haul truck was also not ready even though we had already reserved it. The U-Haul manager on duty said that the U-Haul truck was at another unit and only offered us gas to go get it. I would not recommend this to family nor friends. My whole experience was horrible and put us behind on our schedule.

Milton R.
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The staff was very helpful and willing to work with me when an issue (on my end) did arise.

JUAN G.
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More of the same. Prompt, courteous and knowledgeable staff did it for me. The web site not so much.

KATIA E.
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Customer did not leave a comment.

reginald t. | Overall Experience |
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It was roaches in the unit next to mines and I had to throw away a lot of my things because they were really bad

RYLANDA T.
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Customer did not leave a comment.

Lloyd J.
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No complaints great experience

ebony l. | First Impressions |
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

AMECHI O.
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Your customer service personal on the phone need some more training to be truly helpful not just acting.your insurance for accident sucks doesn't cover any accident in my case

VICTORIA C.
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Nothing ...customer service was very friendly ....truck very clean but need more Vans on site

Chiquita J.
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Customer did not leave a comment.

BASHA W.
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Customer did not leave a comment.

CHARLIE W.
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Customer did not leave a comment.

Raft Animal Services (. | Overall Experience |
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Customer did not leave a comment.

TRAVIOUS H.
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Customer did not leave a comment.

Rynika T.
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Nothing.

Djermagne R.
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Customer did not leave a comment.

Djermagne R.
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Better movers!!

Annie S.
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Customer did not leave a comment.

Shannon F.
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I was 10 minutes late they saw me putting gas in right next to the lot and still tried to charge me another day. This is a fraud company don't trust them. I spoke with them before and after the drop off and they assured me I wouldn't have additional charges. Liars

William D.
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Customer did not leave a comment.

MELISSA G.
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Customer did not leave a comment.

MARKUS I.
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Customer did not leave a comment.

MARIO A.
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Customer did not leave a comment.

Rozlyn B.
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Employee maybe forgot to check in my rental. I returned a 5x8 trailer two days early and receive harassing phone calls the day it was due. Your system for self check in was down, meaning they were unable to find my location for me to check in then trailer even after I adjusted my settings for my browser to allow my location to be found. The employee was polite and assured me she would email me a confirmation receipt of equipment and did not. I called for days after prior to being harassed by the manager trying to avoid any late fees. The only helpful employee in my opinion was Derrick. He took care of the entire mix up which I was very grateful for without any incurred fees.

ANTHONY H.
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Customer did not leave a comment.

Fredra C.
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The truck had bad front end problem which made my move out of town much longer and more difficult.

MARQUAVIUS H.
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It was very inconvenient that I reserved a truck on Wednesday to be able to pick my truck up remotely Saturday, and when I arrived, I was informed that my reservation was cancelled which put my plans behind. I do not think that it's great customer service when someone is spending their money and cannot receive the proper services requested. I am very upset, there was no resolve for the inconvenience.

ERIC W.
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Cheaper pricess

Asundra J.
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Ms. Rhonda deserves a trophy! I recently had to leave a bad situation. Ms.Rhonda set up a storage unit a while back. I was able to slowly start moving into a unit. When a gap opened up ms. Rhonda helped me take it.. i only had less than 24 hours. She gave me 24 hour access my first month which it allowed me to escape when i could. thanks so much for the employees at this location When the guy called in they didn't release any of my personal information. Thanks to ms Rhonda and her team.

DARRELL S.
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The attendant was very courteous and helpful.

David K.
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Your employees at this location was top notch and very nice I thought the vehicle performed well

Lamanaca M. | Overall Experience |
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Always busy but they never fail to deliver great service. Thanks bunches!

MARK I.
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Customer did not leave a comment.

dorian J.
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Customer did not leave a comment.

LESTER V.
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Customer did not leave a comment.

Ashtin C.
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Customer did not leave a comment.

SHANDA NICHELE F.
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Everything was easy and hassle free!

VIRGINIA P.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

ADRIENNE J.
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Awesome customer service, they were very helpful

NAKISHA H.
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Rhonda was super nice and quick in serving me. Thank you

MARVIN P.
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Service and equipment was great

RICKEY R.
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The service we received was out standing thanks to Ciera for being very helpful , she was very polite and courteous on a busy and hot day which made my transaction pleasant thanks keep up the good work.

WILLIAM H.
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Rhonda the store manager was awesome and very helpful.. Kudos to her ..

Teresa and Ellis F. | First Impressions |
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Customer did not leave a comment.

ELLIS F.
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Customer did not leave a comment.

JANALYN W.
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Customer did not leave a comment.

GEORGE S.
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Customer did not leave a comment.

Minnie B.
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All The Staff was wonderful, knowledgeable in renting the Truck. I will use this location in the future.

Brianna T.
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Customer did not leave a comment.

JELAWN S.
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Customer did not leave a comment.

RONALD C.
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Unless you give free rentals, I would say nothing. I had a very pleasant experience and the staff were very professional.

HEATHER T.
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They charged me for 2 days when I returned uhaul before time still waiting on my refund

MICHAEL H.
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Derek is an asset to the U-Haul team. He maintained a high level of professionalism and was knowledgeable.

shanequa C.
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Customer did not leave a comment.

GEORGE G.
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I didn't see the need for any improvements. Everyone was professional and thorough.

Kory Y.
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The staff at the Kendrick Rd location was very helpful after the regional office changed my pickup location further out and was very nasty, uncooperative and rude. The location gave me a discounted rate on another vehicle. However, due to the actions of the regional office, I will no longer spend my money at uhaul and will encourage my colleagues and friends to do the same.

Shaquila B.
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Customer did not leave a comment.

RUFUS C.
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Customer did not leave a comment.

Betty C. | First Impressions |
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The staff was helpful and nice.

MELISSA G. | Online Move In |
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THANKS FOR THE CUSTOMER SERVICE

Linda A. | Overall Experience |
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The staff was most courteous and helpful.

Starr B. | Overall Experience |
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Customer did not leave a comment.

dennis b. | Overall Experience |
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Customer did not leave a comment.

GEORGE S.
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outstanding service

CINDY C.
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Customer did not leave a comment.

Lumond D.
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Customer did not leave a comment.

Melissa C. | Overall Experience |
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overall was good. i just had an issue starting a 6 months after i started using storage. any time i paid the rent which was on time, there no longer was a confirmation number or email. i would always get a call from one of the people stating my bill is due and has not been paid yet. every time i would tell them i paid it that morning and did not receive a confirmation. that got a little annoying after a while. but other than that it was a good experience.

Pierce B. | Overall Experience |
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Customer did not leave a comment.

peter S.
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Customer did not leave a comment.

Demetrick C.
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Customer did not leave a comment.

Lucille P.
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Customer did not leave a comment.

Edward B.
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The staff was very kind and accommodating.

Sharod A.
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Service was slow but great i could not get a lot of information being that the system was down but other than that staff was very friendly

monique P.
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Customer did not leave a comment.

LaQuinta J.
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U-Haul Contract 23951756 On Thursday night, May 28, 2020, I made an online U-Haul reservation for a 15 ft truck for 7:30 a.m. pick-up on Saturday, May 30th . I chose the preferred pick-up location in Jonesboro on Flint River Rd. I received a call Friday morning from U-Haul informing the 15 ft truck wasn't available and they would upgrade to a 20 ft truck for the same price and give me 20 additional miles. I was also told the pick-up location changed to Fairburn, GA. I received an email at 7:46 p.m. 14 minutes before the scheduling department closed at 8:00 p.m. that the pick-up location had been changed to the U-Haul location in Hampton, GA which is 29 minutes away from my apartment. Today, May 30th, I made it to Hampton and followed the instructions to obtain the key from the lockbox. When I opened the lockbox, the key was not in it. I called the U-Haul customer service and was on the phone for a total of an hour and 30 minutes. While on the phone with them, I spoke to 4 to 5 customer service reps. The last rep Kenya Coleman in 763 traffic was awesome. She reversed the contract and rescheduled the pick-up ironically at the first preferred location in Jonesboro. I get to the Jonesboro location and only to have more issues and delays. The system was slow and wasn't accepting credit card payments. I was told that I would need to pay cash after I paid with a credit card on file. I went to the ATM and got the cash. Although, I was given a concession, the customer service and follow-through was absolutely morbid. As massive of an organization U-Haul is, I couldn't believe there processes and systems are not modernized and efficient.

Renea F.
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When someone self check in they should not have to wait in line to get the key to the vehicle. Nor should they have to wait for someone to come unblock where the self serve vehicle are. I feel I wasted time waiting when I shouldn't have.

walter C.
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Customer did not leave a comment.

Darlene N.
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Customer did not leave a comment.

Steven A.
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Customer did not leave a comment.

Anthony B.
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Customer did not leave a comment.

Janice E. | Overall Experience |
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Customer did not leave a comment.

Art M.
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Great service. Everyone was courteous and helpful. Thanks!

Barbara K.
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This was difficult to rate because it was night time and they were closed.

Yvonne A. | Overall Experience |
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I've dealt with U-haul for more than 30 years. Great moving company, will work with under difficult circumstances.

William S.
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Customer did not leave a comment.

Hilarine L. | Overall Experience |
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Ms. Rhonda McCormmick is a blessing!! Truly the best!

tayna b. | First Impressions |
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Customer did not leave a comment.

Tara B. | Overall Experience |
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I think they should give longer grace periods than one day

Kenneth B. | Overall Experience |
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The rental unit was large enough for what we were storing , and the price was very affordable.The unit was well lite. I would use, U- haul again.

Mr Sandy D. | Overall Experience |
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Loved the team

DUANE W. | Overall Experience |
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Rhonda was very helpful

Rosland B. | First Impressions |
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They are good they addressed my concerns and needs

kimberly d. | First Impressions |
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Customer Service was awful!! Information that was provided when reserving the unit over phone was totaling different once I arrived.

Annie S. | Overall Experience |
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Qne lady were very rude on the phone last month. When I called to make a payment. My answer would have been Excellent until she did that I choose average.

Kira F. | Overall Experience |
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Awesome people and service!

CHARLOTTE P. | Overall Experience |
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Great staff

Kamal G. | First Impressions |
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Everyone was nice and friendly!!!! They were accommodating and worked quickly. The truck drove smooth and was very clean, great prices.I would definitely recommend going to this uhaul.

Muhammad J. | Overall Experience |
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I paid up months ahead oh my storage unit and end up moving out 1 month in advanced with no money back and I was constantly call two come back and clean or they would charge me $50 to clean the unit

Melissa C. | First Impressions |
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great customer service and explaining the agreements and charges

Dejah S. | Overall Experience |
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No complaints, always accommodating with me living out of state .

robert d. | Overall Experience |
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Customer service was horrible

Toni Lynn (Robin) T. | Overall Experience |
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Great staff. Thank You

Cassie K. | Overall Experience |
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Amazing service. Convent

Frances C. | Overall Experience |
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Jason is by far the most accommodating manager ever. He has been exceptionally kind and made the time I used the storage unit a pleasant experience. If I need to rent again, it will be here.

Joseph M. | Overall Experience |
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It was good experience.

Stanley R. | Overall Experience |
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Josh is a professional. His attitude towards quality customer service is exemplary. He accommodated my needs in a cheerful manner. I would highly recommend his facility to anyone.

Monique L. | Overall Experience |
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Great staff

roshan c. | Overall Experience |
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Jason and the young lady that works there are very friendly and take theyre job very serious and everytime i’ve had an encounter with them theyre working hard helping customers..they deserve a raise!!

CHRIS S. | First Impressions |
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The employee that take my business was not good at all. And i will moving my things out by next month

selika t. | Overall Experience |
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The manager, Jason is amazing. My son was recently killed and his photos was in storage. I couldn't pay right away but Jason gave me an opportunity to retrieve my son's pictures and important papers.

Keosha S K. | Overall Experience |
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Staff was rude at all times!!!! Especially Christina she has a nasty attitude.my stuff had feces on it and mold.

Kevin B. | Overall Experience |
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This facility had bad customer service. I have never experienced bad service from any other uhaul storage facility. They were short with, us acted annoyed when ask to check prices and or switch reserv

steve s. | Overall Experience |
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I think they should get a tremendous raise based on their experience based on their people skills based on their operational skills and based on the initiative to help customer.

DERON H. | Overall Experience |
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The woman that works there is absolutely horrible and rude. I can’t believe she is allowed to work there they way she talks to customers. I will never come back there again as long as she’s working.

DEXTER T. | Overall Experience |
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For 4 yrs we use this facility they made great upgrades.Sometime the staff tone is not as professional as you would like but when dealing with the public you must maintain that Would use again

april j. | Overall Experience |
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Great customer service and a wonderful facility. They made my move easy.

nakeya j. | Reservation |
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The Guys hygiene at the counter was beyond disgusting. He was very slow, too talkative, & he was wearing glasses but it seemed as though he couldn’t see at all.

MARGARET W. | Overall Experience |
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good renting from you all

TERESA A. | Overall Experience |
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I had a problem signing contract that says you can take storage fees and additional charges out of my account any time of the month you want. I tried to amend to continue, but the answer was no.

kohaleth k. | Overall Experience |
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I would never rent another storage unit from that facility under Christina watch very disrespectful and nasty. I am a local U-Haul dealership and I’m very disappointed in the attitude staff have.

NICOLE S. | Overall Experience |
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My property was vandalized by staff, I reported this to headquarters and got no results.

No reviews have been submitted for this location.

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