Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks for bei g is pleasant and helpful
Excellent customer service, clean truck and equipment
Associate Lilla B was very professional, attentive and helpfu. She made the experience exceptional.
I paid to rent a dolly and never received it. I called the same day to report it was nit in the truck. When I received my deposit back I did not receive the rental fee for the dolly not being assessable.
Stop using dealers and stop taking customer complaints lightly.
Perfect. Great Service & Helpful.
Staff is awesome
Nuthing
The flint River location has always been a 5 star spot
Rhonda was very knowledgeable and helpful.
Nothing.
Yes the ladies look very nice and very helpful y'all are really lucky to have her
Well, I know beyond anything, Ms. Rhonda McCormick has been a professional beyond measure. In spite of the difficulties with my storage, she remained steadfast.
The store manager was very unprofessional and I've been waiting to do a review. The truck I reserved was not available and I asked about the 50$refund and she told me that I wouldn't get it because it had to come through her and then she walked on me and the CS rep was right there to witness all of this. I was giving a van that took me all night to move trying to fit all in the van.
I would recommend them to anyone because they were very, very helpful. At the last minute of everything I really needed this space and they came through for my family today ❣️. Thank you ladies from the bottom of our heart. May your business be PROSPEROUS.
I was over charged and contacted GM via email never received a reply back nor got a credit back
Get some competent and professional people to work in this location. My mother was charged for 300 miles when we only went 37miles. The lady that checked us in when we picked up the truck noted the wrong mileage on the contract. Luckily I took a picture when I first got in the truck.
I had a reservation for my storage unit that was not honored. I ended up having to get a larger unit and paying more. I was not happy. Everything else was excellent
Their advertised prices are Straightforward and Honest, no etra fee for this thing or that. The staff is Friendly, Helpful, and Respectful. The Grounds and Units are Clean and Well Maintained! I am Extremely Happy with my experience ! I would Recommend Uhaul Moving and Storage over the rest!
We were charged twice for a truck that was returned earlier than due back. I am trying to get the charge fixed and cannot get through to a human to fix it.
Staff was so kind, patient, & knowledgeable. Great experience!
The associate had given me my 1st Key and the vehicle did not have gas. She asked me if I wanted to put gas in it ( I hope she was kidding, since this was Halloween). I responded, as long as you want it back empty, she said no. Apparently someone else returned it on empty. This was the 1st time I had to put such a small charge on my major credit card.... It should be an option apply the charge with cash or debit card once the vehicle is returned...
The manager here is the best. Very knowledgeable, helpful, & patient.
above and beyond service
Personnel were very friendly and helpful installing and removing the trailer. The pick up and drop off procedure was very easy. You can also download the app on iPhone for easier transition. Highly recommend
Miss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her
Everyone was extremely helpful. Great staff
The driver side tail light did not work.
Excellent customer service'
The girl was eating and never came out to help me check the thuck in, so I went inside after ringing the outside bell. When I went inside she was more interested in eating and said just leave the keys and we will email you a receipt. I wanted to know what my price was and she acted like she couldn't pull it up after 10 minutes of waiting. She told me that she emailed the receipt but I never got the email. Very terrible service.
This location was well staffed!! Things ran smoothly.. Everyone was very friendly!! Thanks
When I first arrived at U-Haul I thought my storage unit would be ready and I could just start moving my belongings inside. Not only was it not ready but it was not cleaned out either. The manager on duty decided to offer a smaller unit do we could start moving and got upset when we declined. Even though we ordered the largest one. (We ordered the largest unit for a reason our belongings would not fit in a smaller one, if she would have offered to then that would have worked). She promised we could come tomorrow and everything will be cleaned out and bombed. We came back the next day our storage unit was still not ready nor was it clean. To put the cherry on top of the whole situation our U-Haul truck was also not ready even though we had already reserved it. The U-Haul manager on duty said that the U-Haul truck was at another unit and only offered us gas to go get it. I would not recommend this to family nor friends. My whole experience was horrible and put us behind on our schedule.
The staff was very helpful and willing to work with me when an issue (on my end) did arise.
More of the same. Prompt, courteous and knowledgeable staff did it for me. The web site not so much.
It was roaches in the unit next to mines and I had to throw away a lot of my things because they were really bad
No complaints great experience
Your customer service personal on the phone need some more training to be truly helpful not just acting.your insurance for accident sucks doesn't cover any accident in my case
Nothing ...customer service was very friendly ....truck very clean but need more Vans on site
Nothing.
Better movers!!
I was 10 minutes late they saw me putting gas in right next to the lot and still tried to charge me another day. This is a fraud company don't trust them. I spoke with them before and after the drop off and they assured me I wouldn't have additional charges. Liars
Employee maybe forgot to check in my rental. I returned a 5x8 trailer two days early and receive harassing phone calls the day it was due. Your system for self check in was down, meaning they were unable to find my location for me to check in then trailer even after I adjusted my settings for my browser to allow my location to be found. The employee was polite and assured me she would email me a confirmation receipt of equipment and did not. I called for days after prior to being harassed by the manager trying to avoid any late fees. The only helpful employee in my opinion was Derrick. He took care of the entire mix up which I was very grateful for without any incurred fees.
The truck had bad front end problem which made my move out of town much longer and more difficult.
It was very inconvenient that I reserved a truck on Wednesday to be able to pick my truck up remotely Saturday, and when I arrived, I was informed that my reservation was cancelled which put my plans behind. I do not think that it's great customer service when someone is spending their money and cannot receive the proper services requested. I am very upset, there was no resolve for the inconvenience.
Cheaper pricess
Ms. Rhonda deserves a trophy! I recently had to leave a bad situation. Ms.Rhonda set up a storage unit a while back. I was able to slowly start moving into a unit. When a gap opened up ms. Rhonda helped me take it.. i only had less than 24 hours. She gave me 24 hour access my first month which it allowed me to escape when i could. thanks so much for the employees at this location When the guy called in they didn't release any of my personal information. Thanks to ms Rhonda and her team.
The attendant was very courteous and helpful.
Your employees at this location was top notch and very nice I thought the vehicle performed well
Always busy but they never fail to deliver great service. Thanks bunches!
Everything was easy and hassle free!
Awesome customer service, they were very helpful
Rhonda was super nice and quick in serving me. Thank you
Service and equipment was great
The service we received was out standing thanks to Ciera for being very helpful , she was very polite and courteous on a busy and hot day which made my transaction pleasant thanks keep up the good work.
Rhonda the store manager was awesome and very helpful.. Kudos to her ..
All The Staff was wonderful, knowledgeable in renting the Truck. I will use this location in the future.
Unless you give free rentals, I would say nothing. I had a very pleasant experience and the staff were very professional.
They charged me for 2 days when I returned uhaul before time still waiting on my refund
Derek is an asset to the U-Haul team. He maintained a high level of professionalism and was knowledgeable.
I didn't see the need for any improvements. Everyone was professional and thorough.
The staff at the Kendrick Rd location was very helpful after the regional office changed my pickup location further out and was very nasty, uncooperative and rude. The location gave me a discounted rate on another vehicle. However, due to the actions of the regional office, I will no longer spend my money at uhaul and will encourage my colleagues and friends to do the same.
The staff was helpful and nice.
THANKS FOR THE CUSTOMER SERVICE
The staff was most courteous and helpful.
outstanding service
overall was good. i just had an issue starting a 6 months after i started using storage. any time i paid the rent which was on time, there no longer was a confirmation number or email. i would always get a call from one of the people stating my bill is due and has not been paid yet. every time i would tell them i paid it that morning and did not receive a confirmation. that got a little annoying after a while. but other than that it was a good experience.
I've dealt with U-haul for more than 30 years. Great moving company, will work with under difficult circumstances.
Ms. Rhonda McCormmick is a blessing!! Truly the best!
I think they should give longer grace periods than one day
The rental unit was large enough for what we were storing , and the price was very affordable.The unit was well lite. I would use, U- haul again.
Loved the team
Rhonda was very helpful
They are good they addressed my concerns and needs
Customer Service was awful!! Information that was provided when reserving the unit over phone was totaling different once I arrived.
Qne lady were very rude on the phone last month. When I called to make a payment. My answer would have been Excellent until she did that I choose average.
Awesome people and service!
Great staff
Everyone was nice and friendly!!!! They were accommodating and worked quickly. The truck drove smooth and was very clean, great prices.I would definitely recommend going to this uhaul.
I paid up months ahead oh my storage unit and end up moving out 1 month in advanced with no money back and I was constantly call two come back and clean or they would charge me $50 to clean the unit
great customer service and explaining the agreements and charges
No complaints, always accommodating with me living out of state .
Customer service was horrible
Great staff. Thank You
Amazing service. Convent
Jason is by far the most accommodating manager ever. He has been exceptionally kind and made the time I used the storage unit a pleasant experience. If I need to rent again, it will be here.
It was good experience.
Josh is a professional. His attitude towards quality customer service is exemplary. He accommodated my needs in a cheerful manner. I would highly recommend his facility to anyone.
Great staff
Jason and the young lady that works there are very friendly and take theyre job very serious and everytime i’ve had an encounter with them theyre working hard helping customers..they deserve a raise!!
The employee that take my business was not good at all. And i will moving my things out by next month
The manager, Jason is amazing. My son was recently killed and his photos was in storage. I couldn't pay right away but Jason gave me an opportunity to retrieve my son's pictures and important papers.
Staff was rude at all times!!!! Especially Christina she has a nasty attitude.my stuff had feces on it and mold.
This facility had bad customer service. I have never experienced bad service from any other uhaul storage facility. They were short with, us acted annoyed when ask to check prices and or switch reserv
I think they should get a tremendous raise based on their experience based on their people skills based on their operational skills and based on the initiative to help customer.
The woman that works there is absolutely horrible and rude. I can’t believe she is allowed to work there they way she talks to customers. I will never come back there again as long as she’s working.
For 4 yrs we use this facility they made great upgrades.Sometime the staff tone is not as professional as you would like but when dealing with the public you must maintain that Would use again
Great customer service and a wonderful facility. They made my move easy.
The Guys hygiene at the counter was beyond disgusting. He was very slow, too talkative, & he was wearing glasses but it seemed as though he couldn’t see at all.
good renting from you all
I had a problem signing contract that says you can take storage fees and additional charges out of my account any time of the month you want. I tried to amend to continue, but the answer was no.
I would never rent another storage unit from that facility under Christina watch very disrespectful and nasty. I am a local U-Haul dealership and I’m very disappointed in the attitude staff have.
My property was vandalized by staff, I reported this to headquarters and got no results.
