This is a great location very friendly staff and very knowledgeable about their equipment. I had rented a 16’ toy hauler and was the best trailer I ever used…..Good job Uhaul
PHILLIP YCustomer Reviews for U-Haul Moving & Storage of Jonesboro at Flint River Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My visit at this location was swift and a breeze, the service was professional and in and out...
SAMUEL Gstaff were really friendly and helpful
WYLEATHA W | First ImpressionsGreat customer service, very patient and polite.
MERCEDES STY❤️
Crystal M | Overall ExperienceStorage units onsite, if needed, and many vehicle options also available.
RYAN LHave a full tank of gas in equipment
BRITTNEY CKeep up the good work. Thank you
GLADYS PKeep up good work and thank you for great Customer Service. 🙏🏼🙂
GLADYS PNeed more workers on Saturday in the early hours 7:00am to 9:00 am
FRANK MThanks alot
Author h | Overall ExperienceEverything was perfect! Excellent service!
RAMAHUD YAwesome service!!!
Algernun C | First ImpressionsStart by understanding your customer needs and wants
VICENTE BNothing the experience was great the young lady that helped me was truly amazing.
rodriquez fFriendly and fast service I will be back
Natasha WThe general manager was outstanding. Very professional. Thank you!
ROBIN LManagement needs to have a better attitude when it comes to to talking to the customer.
VALERIE TGet another manager. She was rude
FREDRICK WMadison was very polite. Customer before me was irate regarding her truck smoke smell and cleanliness. Kept interrupting my experience making Madison have to stop. Second interruption I asked if Madison could continue my process this time because I couldn't keep waiting which caused an issue with that Customer. I tried to bring the truck back cleaner than we got it but another rep questioned us about items that were already in the truck when we picked it up. We cleaned the truck and brought the items back. I didn't expect much, but definitely didn't expect to be questioned about the condition of the truck the way it was given to us especially after another customer was complaining about cleanliness. I didnt advise about the items since she was already dealing with a lot from the other lady. I didn't care until it was turned around on me. Picking up and returning ended taking longer than expected which messed up other timeliness. Nothing wowed me to recommend to others. If I didn't experience what I experienced returning, maybe I would recommend.
Tiffany BGreat service
PHYLLIS RThe lady there was very nice, had everything ready. Was a pleasure to deal with.
PETER SCustomer service sucks here. The attitudes of Requaya and the younger light-skinned Black Woman cleaning the u hauls is nasty. Requaya has priority issues when it comes to customers and valuing the time of the guests who have been waiting the longest. And the other one mentioned above, just a nasty "I don't like working" attitude. I asked the lady cleaning the hauls if she could assist me with turning the 20" uhaul around.( I thought I could circle the building to get out and came to a dead end.) I asked if she could get it back turned around. She said with an attitude: just back it up the way you came in. I replied I really do not want to damage the property or the truck and the lady Requaya in the office said I could ask for help getting out if I needed. She again said with an attitude "Alright get out the truck".
IMAN FEverything good, recommended 100% this location
RUTH LNothing! Great job!!!
EDWARD JThank
Amanda S | Overall ExperienceThe lady who assisted me with the return of the trailer was very kind, pleasant, friendly and polite.
RONNIE AUpon drop off, employees (2) advised me they could not unhook my car because they didn’t know how. Then I was told they could not unhook the car because I did not pay the fee - I then advised the employees it wasn’t required when i picked up the car however I had no issue paying the fee. Then I was told they would unhook it, several minutes later employees told me they in fact could not unhook it and I would either have to unhook it myself or take it to another location. I advised would I be able to drop it off at the other U-Haul company once they took it off - employee advised no. called to another U-Haul location down the street (Tara road) and the employees there took care of me and were confused on why the previous U-Haul location said they could not. They unhooked the car and had me on my way in a few minutes - I then had to drive the U-Haul back to the drop off location and uber back to get my car from the U-Haul location that unhooked me. As a customer, I am not sure why employees are unfamiliar with their own equipment and/or why modifications could not have been made to charge me to unhook the car at my selected drop off location.
JUHNAE' RI WAS OVER CHARGED. I MOVED MY THINGS OUT OF STORAGE, ASK THE STAFF MEMBER IF I NEEDED A RECIEPT OR ANYTHING, SHE SAID NO AND I WAS STILL CHARGED $178.00 FOR A MONTH THAT I DIDNT NEED OR WANT! UNACCEPTABLE!
Tanisha B | Overall ExperienceThe representative helping me was fast and knowledgeable and handled her business really well.
CONTISA JSay U did good for me & Thank U for Services,
LEON CCustomer Service was Excellent… that young lady needs promotion or raise… she handled herself very Professional… Excellent Job… i will always use that u-haul location…
PATRICIA DSuper Easy Process!!!! - from making reservation through dropping off the truck. Everyone was efficient and friendly. I definitely recommend this location for a seamless process. Its hectic enough to pack and move Kendrick Road UHAUL made a stressful event seem not so bad!!!
LISA GThe staff at this location was absolutely amazing they went above and beyond helping my son and I with a trailer connection our safety was their top priority.
CHARLOTTE BI found the facility and it's employees very agreeable and well versed in customer satisfaction
CODAJAH PI really enjoyed my experience at this location. The crew was very professional and for any future needs l’ll reach out to this location first.
GLYN GI had to throw a lot of things away because of the mildew
Latoya C | Overall ExperienceI would like to talk to someone about the location and Tulsa Oklahoma where I picked it up but Jonesboro Georgia did a very good job
WANDA L | Overall ExperienceFirst I had to go to 3 locations just to get the trailer I was promised at the first location. Upon arrival to Kendrick Rd in Jonesboro Ga location I was greeted and started with process of pick up. In the middle of the transaction the lady says excuse me I'll be right back. After 15 mins past I walk around and look out back and see her just chit chatting away with another person. Laughing and having a good oke time while I'm just waiting. Never again will I rent from this location and as matter of fact I will not rent uhaul again!
VANCE SService was excellent
WILLIAM WThe ladies at uhaul of Jonesboro at flint river were AWESOME. They were very helpful, funny, professional and a delight to work with. I was 3rd in line and they made sure each customer was taken care of in a timely manner. Please let them know I appreciate their help!
SHAWN MKeep up good work
HURBERT BThe young lady who assisted me was very polite, professional, helpful and knowledgeable. I would definitely recommend this location for your truck rental and supplies needs.
RONNIE AMy wife got a $250 dollar rate online and then called to reserve the truck. when I rented it they charged me $350. discovered this as I was loading the truck and just figured I would discuss with the drop off location. Was advised there was nothing he could do and would let his manager know when he came in the following day and was advised he would give me a call......he didn't. would appreciate an explanation as to why the web site has a different price than the store location.
LAWRENCE WThe staff were very rude and not helpful at all. When I came to pick up the U-Haul the employee was very dry and acted as if she didn’t want to be bothered and I was a problem. Not a good feeling at all. When I returned the truck there was a different employee there who was nice and friendly. Not sure why the first employee was so rude.
KEERICA WGreat experience. Thank you
MONIQUE HEmployee could not give me the information I needed without an assistant manager
TANYA HThe young lady who serviced me was so amazing !!! She deserves something special!!!
JERMEKA T | First ImpressionsVery courteous and professional staffs
KEHINDE BNothing
ROSEMARY MThe young lady who assisted me was very kind, pleasant, helpful and polite. She made the pickup and drop off of the truck so easy.
RONNIE AFree gas lmao
GLENN RI may have been wrong but the attitude of the team was not good. She took a picture of me and I asked is that something new, I have never been told to take a photo of myself.
JOSEPH EWas a Great Experience, and I would definitely refer and use this location again.
VIRGIL MI was overcharged on miles, gas, and was charged an after hours fee when we returned the truck early.
TIFFANY KThe fees are ridiculous… Twice monthly is insane…. After I closed my account and moved out they kept calling and sending emails that I still had a balance due after I was threatening my storage unit would be auctioned off on this particular date … then in the notices I was told my unit had another auction date… so the auction is a lie for a certain time frame I’m assuming
SHENNON M | Overall ExperienceCustomer service
PATRICIA AThe young lady that assisted me was not very friendly at all. This is my normal location when I need to rent a truck but after this encounter I don’t think I’ll visit this location. It seemed as if I was bothering her when I asked questions and needless to say it seemed as if I was inconveniencing her. Definitely a 1 out of 5 for customer service and a 0 out of 5 for customer care. She may need some coaching in customer service etiquette.
LENORA WExplain the rental process correctly and tell people that an extension is actually another day....
STEVE SI experienced an excellent customer service with an excellent truck on a short notice. I will always make plans to use Uhaul from this location. Thank you again.
JAMES BThe staff was very professional and helpful much better improvement
Lashonda TExplain to the customer any additional charges that will apply to the final invoice. The returning process & the importance of the app. I didn't know I had to you the app to avoid an overnight drop off fee.
MARSHALL JI had an outstanding experience the lady who helped me was awesome!!!! Highly recommend!!
SCOTT JToo much information is required to rent a vehicle!!!
RUDOLPH WNothing. My reservation kept change and the general manager at the facility step in help get me the van I wanted and even offer an upgrade at the same price which I thought was very reasonable. I believe she went above and beyond her duties to satisfy her customer.
HASHA WGreat service. Staff was very helpful and professional. I will rent here again!
SHARLEAN LEveryone at Kendrick road was great and awesome everyone. They were polite and attentive with graceful Professionalism. They need a raise and or a vacation. They made my business dealing with the u-haul company smooth and easy. I sincerely hope they are able to read my review. Because I do not write reviews unless I see something unusual and outstanding in a good way. Their storage was clean and in good condition. I will recommend this location. Thank you!
AMMERIN B | First ImpressionsI had a great experience. The representative and coworker went above and beyond to help ensure that I was able to get my items out of storage in a timely manner.
WENDELL N | Overall ExperienceI actually regret having to move out. The new general manager is far easier to work with than the one in the past I had a very, very rood, unprofessional and just generally abrasive experiences with the previous general manager, which is unusual for me because I have frequent experience with both the morrow and the Eagles landing locations and I the staff and management were always for the most part of pleasant professional and responsive and because I was a frequent customer and was treated accordingly or they adjusted accordingly so I’m very much welcome the new general manager and when in the vicinity I will definitely, use Flint River again matter fact, the two people who came to help me have multiple children and multiple homes so I encourage them and anyone else to check in with the new general manager at U-Haul Kendrick Road
Sidney J | Overall ExperienceService was good, the only thing is each time i went to the location, my gate code wouldn't work and i would have to go into office to see what code to use to get to my unit.
DASHARETTE F | Overall ExperienceOverall as a whole U-Haul provided me with ebverything needed as far as accessibility, however, don’t like the way you have to pay for a whole month of storaga as opposed to it being prorated.
Joy L | Overall ExperienceSales person was very helpful and nice
CASSANDRA G | First ImpressionsThe staff manager Ms Williams has excellent customer service.She explained the rental truck contract of mileage and insurance very clear.Of course I will recommend my family and friends to U-Haul and moving of Jonesboro Flint River
toni h | First ImpressionsSome of my property was damaged by rodents.
Ryan D | Overall ExperienceMoved into his place that’s ,why he had such quick turn around…
THOMAS H | Overall ExperienceThanks Ms Williams I also Thanks Ms Rhonda was Great too Sorry for my Emergency with family Thanks
Connie C | Overall ExperienceVery unprofessional!
nicholas c | Overall ExperienceDid fantastic work
Darell S | Overall ExperienceIt should be where you can access it if you need to go in and out 24 seven but other than that, it was good but my furniture and stuff had mold and mildew on it, and I didn’t know that it was you know you have the climate control if you invest in climate control to save the stuff that you have in storage will be a great access
Deborah A | Overall ExperienceThe staff was amazing. My move in and out was great. Respectful Friendly And Adrian was very helpful and understanding and fabulous I give 100%
alicia f | Overall ExperienceRecommend adding some type of seating for customers waiting to be helped. When calling the local phone number, calls are forwarded to a national number.
Lametta M | Overall ExperienceVery good management and staff . I would recommend that location to anyone. Thanks very much
Marco H | First ImpressionsGreat
wesley w | Overall ExperienceThe staff was very friendly, kind and professional. Very helpful with the move in process. I would highly recommend this location to friends and family.
roberta c | First ImpressionsEverything we great and smooth. They made the process easy and fast.
KENDRA R | First ImpressionsHelpful and respectful.
Natalie R | Overall ExperienceEverything has been excellent. Great service.
Natalie R | Online Move InOutstanding Service& Accessible, Thank u all for a wonderful-experience
ULYSSES C | Overall ExperienceThe staff was great. The customer service was excellent. The only issue was rats. There was rat droppings all over the furniture and my belongings. I did not see any preventive measures taken to keep rats out of the storage. I was very disappointed that no preventive measures taken and that I was not warned of this issue. This is my first time using a storage facility. The staff made the inconvenience more bearable and working with Rhonda McCormick to remove my items with lower fees made the difference.
Wanda U | Overall ExperienceVery willing to help and friendly staff
Lee E | Overall ExperienceVery kind and patience with the customers very well appreciated
ANDREA W | Overall ExperienceI had problem with this facility the entire time I was renting. I only was able to get into my storage twice. O had to purchase a lock every time I came up there and I wasn't even a month behind. I just stopped coming and stopped paying. Worse experience I have had I a while. I'm also filing a lawsuit
Dante S | Overall ExperienceGreat
wesley w | First ImpressionsGreat customer, service and experience
CHEREKA R | First ImpressionsFriendly and professional staff
Lee E | First ImpressionsThanks for the clean and secure area and storage very please.
bobbie n | Overall ExperienceThey were both extremely helpful and very friendly.
SARAH W | First ImpressionsAdrianne was very helpful she explained everything to me stop by step and offered all assistance if I needed her
YASSIEM H | First ImpressionsThis is one of the most friendly places I have dealt with as far as storage is concerned.
William N | First ImpressionsGood experience
Darell S | First ImpressionsI loved this facility! Best one I’ve ever been too.
KATRICE A | Overall ExperienceThey were great
ERIC E | First ImpressionsGreat staff, friendly staff, Really good people at this u-haul company.
Christopher N | Overall ExperiencePerimeter fence needs some work, office area needs better AC. Employee's were friendly but new ones need more training on systems.
ROBERT P | Overall ExperienceFriendly, Great attitude , very helpful, I give them a 10 overall that's how great they were Rhonda and George. Perfect 🥰
alicia f | First ImpressionsEverything went we'll they took good care of me I will recommend uhaul to everyone that need uhaul.
trenor W | Overall ExperienceAdrienne was EXCELLENT!!!!!! VERY KNOWLEDGEABLE AND PATIENT with any questions I had. I would definitely go back!!!
TRINICE W | First ImpressionsEverything was great from customer service to the pricing
Shaun H | Overall ExperienceI didn’t use the storage the whole month only 12 days , I should’ve had my fees prorated at least…
DeKendra J | Overall ExperienceThe group there were very informative and helpful.
Harold S | Overall ExperiencePrices are decent , sizes of units are good, easy access to units. Could use some inside unit lighting. Unfortunately due to rodents my items were no longer any good or healthy to have. And precious memories were in there that were ruined.
Andrea W | Overall ExperienceThis store is slow, not enough staff
Ashley W | Overall ExperienceVery Excellent Employee
CRYSTAL W | First ImpressionsThe service here is great‼️
MITCHELL A | First ImpressionsManager and staff highly professional pleasant and nice not storing there at the moment I live in Philadelphia.But of I return to Atlanta it would only be there in Jonesboro trust and believe you have an excellent staff there I suggest you bonus or pay more and use them as a blue print for all your locations.
Mark S | Overall ExperienceRonda and staff was awsome
Willie S | Overall ExperienceRhonda and Andrea were GREAT!! Very knowledgeable and friendly.
Sam S | First ImpressionsVery friendly staff. Clean storage unit. No problems at all. Great site.
Dorianda R | Overall ExperienceI was disappointed that I had to wait in line to get a lock because it was not inside my unit
Wanda U | Online Move InEverything has been great for the many years that I've rented many items.
Monique D | Overall ExperienceRhonda was sooooooo helpful! Pleasant and great to work with!
Tonie M | First ImpressionsVery friendly and helpful
TIMOTHY M | First ImpressionsThey Always will to go above& beyond,that make a lasting - impression.
ULYSSES C | First ImpressionsWas inconvenienced because my lock wasn't in the unit so I had to get the old one my sister had.
Damiya C | Online Move InExtremely hard to get in contact with anyone they cut my lock off and didn’t inform me
Lyntasha T | Overall ExperienceNone
Geraldine P | First ImpressionsThere great!!!
Author h | First Impressionsno tienen suficinetes carros y al cliente lo asen pagar las millas por que no tienen camiones asta siertas millas pero el cliente las paga eso no es bueno y para dejarlo no lo puedes dejar a tu combeniencia y a pagar millas por la culpa de la compania tiempo y gas ademas no te disen que el cuarto de renta esta en el segundo piso y no tiene elebador chasles
juan a | Overall ExperienceEverything Was great
Gary b | Overall ExperienceI can’t back to clean up storage and I couldn’t get back into the storage and got a phone call the next day and the staff that called had attitude
Ronnie J | Overall ExperienceJust that it seems to have a lot of unused vehicles which makes it look junky.
Magda A | Overall ExperienceVery good experience
Sherood D | Overall ExperienceGreat customer service. I' ve been a customer for over 3vyrs. Definite improvement in customer service.
Clemi A | First ImpressionsThey were so patient for my getting what I want and they didn't have tell me to put my name on the waiting list.to add salute to a lady who was really a good and the best of all all I say is thank you all foe the good work yall doing go works pays it all .kodzo dzegah
KODZO D | First ImpressionsI am disappointed that you would keep a customer money and not-prorated the rest of the month that the had left after spending his or her money with this company. I will not recommend. Nobody to uhaul because of that along. That’s not right to keep a customer money and make them pay for the month.
JEROME B | Overall ExperienceFor the many years at that location, I received outstanding customer service. The employees were great- answered my questions and any concerns. My items were safe and I didn’t have to worry about it. Thank you to the staff at Uhaul on Flint River in Jonesboro, GA Awesome Job👍
HELEN D | Overall ExperienceVery easy and quick to get set up and get into our unit
Tanya S | First ImpressionsDidn’t give me what I asked for. Told me I had to get something more expensive bc the manager was out and didn’t update the system.
Summer T | First ImpressionsMy belongings have MOLD ON EVERYTHING!
Robbin B | Overall ExperienceI had trouble terminated the service. Middle manager insisted I pay for empty storage. My son was removed from authorization access.
tanya f | Overall ExperienceThe staff was extremely helpful.
Bruce W | First ImpressionsOver the years I have not been treated in a professional manner I will say that the staff did go over and beyond to assist me with the move out process , as for me I am so very grateful to be able to move my belongings out of this storage facility
Sharon L | Overall ExperienceKay had awesome customer service!!!
CHEETARA G | First ImpressionsRhonda and her crew are amazing. They have the cleanest bathroom and it always has flowers in it. Rhonda provides customer service that is compassionate and is missing in a lot of establishments now days.
ANNIE J | Overall ExperienceAfter storing for six and a half months I found mildew and mold on my things. Not as climate controlled as advertised.
Tamara B | Overall ExperienceThe staff is amazing, especially Ms Rhonda. She went above and beyond to help me with my move in and I am greatly thankful. Heaven sent!! The staff is always friendly and respectful!
ANNIE J | First ImpressionsReally appreciate and love you guys for being there in my time of need!
kenyatta b | Overall ExperienceVery nice. Staff patience and efficient. Met my needs.
DEBRA M | First ImpressionsHire me.
Donald W | First ImpressionsGreat team & very helpful… Wonderful customer service
Melida S | Overall ExperienceI was not happy that you don’t prorate if you don’t use the entire month. Also I reserved a truck at this location and I was told that it was at another location!!! Very inconvenient!!! I had too pay for the miles too go get and return the truck to a location that I didn’t reserve!
LAWRENCE D | Overall ExperienceMy storage unit was molded for months and they sold it in auction because I refused to pay I filed an insurance claim came the manager was never there and when they called her she always acted clueless
Randall H | Overall ExperienceY'all sold my stuff and nobody called me
LATOYA M | Overall ExperienceWill refer to many people. A very professional environment. Thank You
Brenda J | First ImpressionsThanks uhaul your the best!!!!!
Robert S | First ImpressionsMs. Rhonda and KC are an amazing duo in office..KC was very attentive in speaking calmly to me even through my frustration and he said kind words to help me feel better..Ms.Rhonda was very nice,extremely helpful,and understanding to my situation.She made me feel great before leaving the office with a pleasant smile. You two are awesome and I will always recommend this location for service 🥰🥰
jasmine d | First ImpressionsI had a lot of damaged furniture in my storage unit. The staff was nice and helpful in directing me in the right direction to file my claim.
Jessica H | Overall ExperienceI was offered an settlement and when I went to retrieve my things they snatched the settlement back n auctioned my belongings… ppl are going thrre so much during the pandemic and giving birth losing my father and now my things were pretty much stolen it’s really sad how ppl do others in need instead of listening or being any kind of sympathetic
Amber C | Overall ExperiencePrice kept increasing.
EMILY L | Overall ExperienceThank you so much 💓
Sabrina L | Overall ExperienceI have used this storage facility for years even before it became Uhaul storage. I have never had a problem with this facility and will definitely used them again when a need arises.
Wilie F | Overall ExperienceAwesome customer service!!!
NATALIE W | Overall ExperienceShe was extremely helpful and explained our account in detail with patience!
NATALIE W | First ImpressionsRhonda went above and beyond helping me make my move a smooth transition. Excellent customer service! Thank you so much!
Annette M | First ImpressionsThese folks really took good care of me and my family.
WILLIAM H | Overall ExperienceUSED IT 4YRS, IN TIP TOP SHAPE, WHEN I ENTERED, AND EXITED, WELL CARED FOR COMPANY. THANK YOU GUY,S
WILLIE M | Overall ExperienceCooks
frank h | Overall ExperienceThe manager (female) on 6/22/2019 was extremely helpful and polite.
TRINIA G | First ImpressionsI would recommend then to anyone. They did an awesome job.
Chanel F | First ImpressionsThe staff was very nice and everything was explained they really care about their customers.I would recommend this site to others thanks for being FRIENDLY.
Rhonda C | First ImpressionsThey have great customer service and I would recommend them to my family and friends
Linda M | Overall ExperienceLove the manager
John M | First ImpressionsI used this storage facility for 2-1/2 years. I never had any issues with this facility or staff. Even when my gate card stopped working the Associates fixed it immediately and always took care of me in a friendly and timely fashion.
Yolonda C | Overall ExperienceGreat management unit was broken in but couldn't determine if anything was missing. Was given a new lock for free to secure the unit.
Lee l | Overall ExperienceCustomer Service was awesome especially with Ms. Rhonda.
Marvin B | First ImpressionsIt was ok until I didn’t need storage anymore. The lady at the front desk was lazy. Instead of assisting me with closing my account and storage unit she just sat there and then neglected her duties. I turned in my access card and lock. She assured me my account was closed but now I’m receiving phone calls, letters, and emails saying that I owe money and late fees. It’s really frustrating and embarrassing for my reference to receive a letter saying I’m not paying my bills. Also it takes more than 20 minutes each time I call in to get a representative on the phone. Especially, when I know the front desk clerk is sitting at her desk doing absolutely nothing.
Nicholas M | Overall ExperienceDuring the time I used the storage, my things were invaded by cockroaches, I had multiple pairs of shoes, clothes, and purses molded. I also had a printer stand, and some other shelving molded as well and I took pictures of it, but was told that in order to file a claim that I would have to keep it open (and keep paying $95 a month) and that since I had already took pictures and threw my damaged goods away, that I would not be able to file claim - although I paid for insurance from July through February.
Angenita W | Overall ExperienceMy access code was given to me online and it did not work. I contacted the person with her cell phone number on the door(it was around 8 or 9). She proceeded to tell me there was nothing she could do and i had to figure out something. I understood they were closed but she provided her cell phone number like she would assist if there was a problem. She was unwilling to assist.
Giselle S | Online Move InThanks for bei g is pleasant and helpful
Donna C | Overall ExperienceRhonda was very knowledgeable and helpful.
SHAHIDAH A | First ImpressionsYes the ladies look very nice and very helpful y'all are really lucky to have her
Linda M | First ImpressionsWell, I know beyond anything, Ms. Rhonda McCormick has been a professional beyond measure. In spite of the difficulties with my storage, she remained steadfast.
harold c | Overall ExperienceI would recommend them to anyone because they were very, very helpful. At the last minute of everything I really needed this space and they came through for my family today ❣️. Thank you ladies from the bottom of our heart. May your business be PROSPEROUS.
vina w | First ImpressionsI had a reservation for my storage unit that was not honored. I ended up having to get a larger unit and paying more. I was not happy. Everything else was excellent
Tashia T | First ImpressionsTheir advertised prices are Straightforward and Honest, no etra fee for this thing or that. The staff is Friendly, Helpful, and Respectful. The Grounds and Units are Clean and Well Maintained! I am Extremely Happy with my experience ! I would Recommend Uhaul Moving and Storage over the rest!
silena E | First ImpressionsThe manager here is the best. Very knowledgeable, helpful, & patient.
Shewana H | First ImpressionsMiss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her
ABUBAKAR M | First ImpressionsWhen I first arrived at U-Haul I thought my storage unit would be ready and I could just start moving my belongings inside. Not only was it not ready but it was not cleaned out either. The manager on duty decided to offer a smaller unit do we could start moving and got upset when we declined. Even though we ordered the largest one. (We ordered the largest unit for a reason our belongings would not fit in a smaller one, if she would have offered to then that would have worked). She promised we could come tomorrow and everything will be cleaned out and bombed. We came back the next day our storage unit was still not ready nor was it clean. To put the cherry on top of the whole situation our U-Haul truck was also not ready even though we had already reserved it. The U-Haul manager on duty said that the U-Haul truck was at another unit and only offered us gas to go get it. I would not recommend this to family nor friends. My whole experience was horrible and put us behind on our schedule.
Mariah D | Overall ExperienceIt was roaches in the unit next to mines and I had to throw away a lot of my things because they were really bad
reginald t | Overall ExperienceAlways busy but they never fail to deliver great service. Thanks bunches!
Lamanaca M | Overall ExperienceThe staff was helpful and nice.
Betty C | First ImpressionsTHANKS FOR THE CUSTOMER SERVICE
MELISSA G | Online Move InThe staff was most courteous and helpful.
Linda A | Overall Experienceoverall was good. i just had an issue starting a 6 months after i started using storage. any time i paid the rent which was on time, there no longer was a confirmation number or email. i would always get a call from one of the people stating my bill is due and has not been paid yet. every time i would tell them i paid it that morning and did not receive a confirmation. that got a little annoying after a while. but other than that it was a good experience.
Melissa C | Overall ExperienceI've dealt with U-haul for more than 30 years. Great moving company, will work with under difficult circumstances.
Yvonne A | Overall ExperienceMs. Rhonda McCormmick is a blessing!! Truly the best!
Hilarine L | Overall ExperienceI think they should give longer grace periods than one day
Tara B | Overall ExperienceThe rental unit was large enough for what we were storing , and the price was very affordable.The unit was well lite. I would use, U- haul again.
Kenneth B | Overall ExperienceLoved the team
Mr S | Overall ExperienceRhonda was very helpful
DUANE W | Overall ExperienceThey are good they addressed my concerns and needs
Rosland B | First ImpressionsCustomer Service was awful!! Information that was provided when reserving the unit over phone was totaling different once I arrived.
kimberly d | First ImpressionsQne lady were very rude on the phone last month. When I called to make a payment. My answer would have been Excellent until she did that I choose average.
Annie S | Overall ExperienceAwesome people and service!
Kira F | Overall ExperienceGreat staff
CHARLOTTE P | Overall ExperienceEveryone was nice and friendly!!!! They were accommodating and worked quickly. The truck drove smooth and was very clean, great prices.I would definitely recommend going to this uhaul.
Kamal G | First ImpressionsI paid up months ahead oh my storage unit and end up moving out 1 month in advanced with no money back and I was constantly call two come back and clean or they would charge me $50 to clean the unit
Muhammad J | Overall Experiencegreat customer service and explaining the agreements and charges
Melissa C | First ImpressionsNo complaints, always accommodating with me living out of state .
Dejah S | Overall ExperienceCustomer service was horrible
robert d | Overall ExperienceGreat staff. Thank You
Toni L | Overall ExperienceAmazing service. Convent
Cassie K | Overall ExperienceJason is by far the most accommodating manager ever. He has been exceptionally kind and made the time I used the storage unit a pleasant experience. If I need to rent again, it will be here.
Frances C | Overall ExperienceIt was good experience.
Joseph M | Overall ExperienceJosh is a professional. His attitude towards quality customer service is exemplary. He accommodated my needs in a cheerful manner. I would highly recommend his facility to anyone.
Stanley R | Overall ExperienceGreat staff
Monique L | Overall ExperienceJason and the young lady that works there are very friendly and take theyre job very serious and everytime i’ve had an encounter with them theyre working hard helping customers..they deserve a raise!!
ROSHAN C | Overall ExperienceThe employee that take my business was not good at all. And i will moving my things out by next month
CHRIS S | First ImpressionsThe manager, Jason is amazing. My son was recently killed and his photos was in storage. I couldn't pay right away but Jason gave me an opportunity to retrieve my son's pictures and important papers.
selika t | Overall ExperienceStaff was rude at all times!!!! Especially Christina she has a nasty attitude.my stuff had feces on it and mold.
Keosha S | Overall ExperienceThis facility had bad customer service. I have never experienced bad service from any other uhaul storage facility. They were short with, us acted annoyed when ask to check prices and or switch reserv
lashaie A | Overall ExperienceI think they should get a tremendous raise based on their experience based on their people skills based on their operational skills and based on the initiative to help customer.
steve s | Overall ExperienceThe woman that works there is absolutely horrible and rude. I can’t believe she is allowed to work there they way she talks to customers. I will never come back there again as long as she’s working.
DERON H | Overall ExperienceFor 4 yrs we use this facility they made great upgrades.Sometime the staff tone is not as professional as you would like but when dealing with the public you must maintain that Would use again
DEXTER T | Overall ExperienceGreat customer service and a wonderful facility. They made my move easy.
april j | Overall ExperienceThe Guys hygiene at the counter was beyond disgusting. He was very slow, too talkative, & he was wearing glasses but it seemed as though he couldn’t see at all.
nakeya j | Reservationgood renting from you all
MARGARET W | Overall ExperienceI had a problem signing contract that says you can take storage fees and additional charges out of my account any time of the month you want. I tried to amend to continue, but the answer was no.
TERESA A | Overall ExperienceI would never rent another storage unit from that facility under Christina watch very disrespectful and nasty. I am a local U-Haul dealership and I’m very disappointed in the attitude staff have.
kohaleth k | Overall ExperienceMy property was vandalized by staff, I reported this to headquarters and got no results.
NICOLE S | Overall Experience