First when I reserve a vehicle 2 weeks in advance then you make me drive to another city to get it is unacceptable! The truck drivers window was broken and the truck pulled to the left. I will be looking at other options next time I need a vehicle.
Jack B.Customer Reviews for U-Haul Moving & Storage of Justin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had the passengers door caved in and a hole ripped in it. The front end was shot. at 50 MPH it dolphined, the steering will was at 70 degrees out of alignment and steering the truck was more of a suggestion. and any bump you hit the truck would skip around on the road..
DAVID J.I was charged $58.00 for fuel when I left the fuel marker twice what it was when I got the truck. I purposely put more fuel in to do this. I'm reporting this to my bank as a fraudulent charge to my debit card. It was over a quarter of a tank and it was not that full when I left. I have receipts that show the amount I put in when I left the uhaul in Texas. This was a good experience until your vendor here in pittsburg took advantage of me. I also have pictures when I dropped it off. Headed to chase bank now to show them the evidence...
Thomas C.I ordered furniture and appliance dolly were not available at the pick up - that is not ok - I ordered them 4 days before pick up only to find out it was bit available!
Paul K.The team is great. Very happy
Ratnakar P.There isn't anything that I can think of that would be an improvement to the outstanding customer service that your facility staff already provides. Also, the facility grounds are clean, well organized and easy to navigate.
Steven T.Very friendly and helpful with my return.
Jared W.The attendant was polite and professional. The rental went quickly. I very much like the online experience (vehicle pickup and return) as well as it is very convenient. Your user interface is exceptional.
Shawn E.we turn it early no refund for early turn in ,we were 1 mile over was charge gas mileage was bad,
Darrell C.Upgrade internet system.
daniel V.Julie is a great GM! Very helpful and very knowledgeable.
Bruce L.Julie Burel is Amazing! She made this spring clean as painless as possible. Thank you Julie!!!!
Ronald L.The only complaint I have for this location is the unavailability of an appliance dolly, which I requested with my truck rental. The utility dolly supplied was okay but the appliance dolly would've helped move things along quicker.
JEMARRIO S.Staff friendly and helpful!
Dennis D.Thanks for everything.
MICHAEL S.Quick and easy drop off. Staff was very helpful.
HOYLE C.Quick and efferent
LARRY W.While the Justin location was fantastic and their general manager was extremely helpful, the corporate U-Haul experience was TERRIBLE! My reservation was moved from one location to another a few days before the date. Then at that new location, my pre-rented equipment was not available. I was planning to move 5 appliances and several large pieces of furniture, but no furniture dolly or appliance dolly was available??? I'm really annoyed with U-Haul corporate.
Caleb F.Great customer service
WISLEY H. | First ImpressionsEmployee that checked me in and out was very helpful. Would definitely do business again if need arises
michael M.Justin was great, professional and friendly. He took good care of us!
linda g. | First ImpressionsThe process for me was so smooth i have suggestions for improvement. Thanks!
david B.The customer service rep was awesome and incredibly fast, he made the process super easy.
justin P.Friendly and took care of all my requirements. I will be using them again.
MICHAEL S.Friendly staff!!!
TODD D. | First ImpressionsHave rented several trucks over past 3 years. Have had nothing but positive experiences with this location and the entire staff!
barry T.All I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!
Jose R. | Overall ExperienceThe customer service was great
NORMAN B.Easiest drop off ever.
Shawn R.would like ability to lock the hitch to my vehicle
MICHAEL S.Just dropped the trailer off and left.
HOYLE C.appliance dolly that I received was broken and the wheel kept falling off
STEPHANIE C.This location was awesome! Very friendly and helpful
HEATHER Q.Dustin and Julie are great!
LEONARD S.Women working was very nice & helpful
ROBERT H.Employee helping me was awesome!
steven A.The lady was very helpful ,it was a great experience 👍
CLEVE A.Great customer service! Professional!
RHONDA B.I'd say keep going what you're doing! The personal care means a lot especially when you're in the middle of packing and moving. Great team in Justin!
JACK E.Get more assistance. I was overcharged because clerk was busy assisting other customers and I trusted her to return my uhaul that was in the same condition I received it in and the inspection was done out of my sight . Lesson learned, never again
JALEAR W.This is my first time renting an U-Haul truck. The process went smoothly and the lady went above and beyond.
Bryant S.We have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!
KATEY C. | Overall ExperienceN/A
Donray V.Julie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helene
helene b. | Overall ExperienceAlways pleasant to deal with and got some ( good deals)!!!.
james i. | Overall ExperienceEverything was quick and perfect.
MARIAH H.Drop off was a breeze.
todd P.Gave me a great deal on bigger vehicle and it really helped us out in a pinch we were in.
James I.Wonderful Customer Service
CHRISTOPHER S.This place was busy when I picked up and busy when I returned and the service was done with a smile both times.
JASON A.I have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUS
TERRY G. | Overall ExperienceStaff is always helpful and polite. They work hard and do it all with a smile.
Danny H. | Overall ExperienceThe only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!
Teresa C. | Overall ExperienceStaff worked very well to accommodate me coming in after hours.
Zachary S. | First ImpressionsMove out was Friday the 5th not the 9th.
BRIANA H. | Overall ExperienceOnly issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.
TIMOTHY N. | First ImpressionsAll expectations were met and or exceeded.
STEPHEN J B.Justin U-Haul and Storage is a fantastic place to get a truck to haul our football equipment for Northwest High School
Gus S.They hooked up a tow dolly got me but didn't attach the chains to my car. They also told me to pull my car in park. Pulling in park not neutral messed up the stabilitrak on my RV and the rotors on my back tires. Also, when we dropped off the tow dolly, he said we are very lucky we didn't have an accident since the chains weren't attached to my car. It was held on the dolly by the tire straps only.
Carrie S.Our trailer had No ramp or lift gate we had to keep stepping up with heavy funiture we was unable to roll funiture in with the dolly we rented.. it caused pain in our backs.
YVONNE J.Well worth spending the money . Great crew of men . Hard workers .
Brenda G. | First ImpressionsJulie is absolutely fabulous!!!!!
Jacqueline B. | First ImpressionsJulie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.
kathrine S. | Overall ExperienceGreat place and great people. They go above and beyond to help.
JESUS F. | First ImpressionsYou are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you
Walter h. | First ImpressionsAlways friendly and courteous staff everytime I visit this location.
Erick B. | First ImpressionsEverything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn’t get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That’s in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you’re moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn’t bad.
MARIE M. | Overall ExperienceVery pleasant and helpful staff. Clean and secure storage.
Donald M. | Overall ExperienceThe attendant was very polite and insightful. She made it a very quick and easy process
Steven M. | First ImpressionsAmazing service
Jodi S. | First ImpressionsWhile we were there we priced climate control and ended up rented a 10 x 15
Dane G. | First ImpressionsJulie is a very good manager
STEVE J. | Overall ExperienceJulie was very helpful and friendly. She went above and beyond to help me.
Lisa R. | Overall ExperienceAir conditioning for climate control hasn’t worked in 3 months
Sebastian M. | Overall ExperienceArrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.
James W. | First ImpressionsJulie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.
kathrine S. | First ImpressionsGreat staff!
Pamela P. | First ImpressionsWe had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez
Manuel H. | Overall ExperienceVery helpful and friendly. Quick and Easy sign up process.
Scott M. | First ImpressionsGreat place
james m. | First ImpressionsOutstanding Customer Service!!
Rasaundra M. | Overall ExperienceJulie is friendly and eager to assist.
clarence m. | First ImpressionsJulie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA F. | Overall ExperienceGreat value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg S. | Overall ExperienceAgent on duty was very helpful
Danny H. | First ImpressionsJulie was super helpful and we appreciated it greatly!
Tyson W. | First ImpressionsJulie was very friendly and knowledgeable as well!
Debbie P. | Overall ExperienceJulie At Roanoke uhaul is the best ever!!
MICHEAL M. | First ImpressionsVery helpful staff. Really great to work with..
steve p. | Overall ExperienceMs Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!
Teresa and Rober S. | Overall ExperienceJulie was friendly and most helpful!
edie h. | Overall ExperienceJulie was always very helpful
Jeff b. | Overall ExperienceAll of my expectations were met!
STEPHEN R. | First ImpressionsOur boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3,400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine P. | Overall ExperienceJulie is amazing! I refer people to this facility without reservation.
michael s. | First ImpressionsJulie was great!
Robert S. | First ImpressionsIt is totally unacceptable, that after putting $10,000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It’s not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA C. | Overall ExperienceNever a problem in over 10 years of renting! Would highly recommend!
GAYLE J. | Overall Experience5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary S. | First ImpressionsWish they had lights inside unit. Other than that it was excellent.
CAMMY FOX R. | Overall ExperienceWonderful and friendly customer service. Had everything we needed.
Nancy S. | First ImpressionsYour staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William C. | Overall ExperienceThe Justin Uhaul folks are fantastic. Super helpful and polite
Richard S. | First ImpressionsThank you Julie for your kindness! God bless you! Thanks once again.
mary b. | Overall ExperienceFor 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space
STEPHEN M. | Overall ExperienceThey were very accommodating!
jeanette r. | Overall ExperienceJulie was excellent Very helpful and professional Made our transition easy and delightful
Christopher R. | First ImpressionsLady very helpful in making my move in much easier. Great to do business with this lady.
William C. | First ImpressionsTruly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason r. | First ImpressionsGabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. 👍🏼
rocki A. | First ImpressionsWe've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael M. | Overall ExperienceJulie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY t. | Overall ExperienceNice clean facility, easy to locate and friendly staff.
Musa J. | First ImpressionsGood service
ben f. | Overall ExperienceThank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN H. | Overall ExperienceNeed to find something better than the card that hardly ever worked.
chris s. | Overall ExperienceI will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE H. | Overall ExperienceExcellent service!!
Karl N. | Overall ExperienceJulie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan S. | First ImpressionsVery nice and helpful!
jeanette r. | First ImpressionsThank you, for keeping my things safe!
KIMBERLY H. | Overall ExperienceGreat team to work with.
nancy w. | First ImpressionsGreat service!
Nathan O. | First ImpressionsThe staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay H. | Overall ExperienceMarty was extremely helpful, courteous and easy to work with.
michael h. | Overall ExperienceVery helpful, the people were courteous.
Elbert F. | ReservationStaff was always available, friendly and helpful. I only moved out due to my relocation.
CARL B. | Overall ExperienceThe staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair S. | Overall Experience.
Doris S. | Overall ExperienceStaff were friendly and easy to deal with.
chad s. | Overall ExperienceGreat customer service
CHARLOTTE L. | Overall ExperienceThe Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys
Jeffrey m. | Overall ExperienceThe staff were very friendly and made my moving experience great !!!
brent M. | Overall ExperienceExcellent
SHARON P. | Overall ExperienceJulie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA B. | Overall ExperienceThank you all. Staff are awesome thank u
lorie c. | Overall ExperienceI will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W
mary w. | Overall ExperienceVery good experience
rick m. | Overall Experience