Customer Reviews for U-Haul Moving & Storage of Justin

Great management, friendly service

Keep doing what you are doing. Great customer service and attention to detail. Will recommend you friends and family.

great people !!!

Thank you Julie for your kindness! God bless you! Thanks once again.

For 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space

Friendly customer service.

We were under the miles but she still charged us 6 miles over....

Maybe remind customer to take pictures of trailer before leaving premises?

We have used this location for our various needs several times and as always, Julie & her staff are always super helpful. This time I needed a truck to pick up a large item on short notice, and, as usual, Julie came through for us! I would always recommend this uhaul location!

Julie is a great rep for U-Haul and was easy to work with. She treats her customers with respect and is very helpful..

Find more owners like Julie, she is awesome.

The woman who waited on us was awesome! She was very professional & polite. She was so helpful. She was so great that we had her edit our next trailer pick up at her facility instead of where it was scheduled at.

Wires for lights were hanging down and dragging on the tires

They were very accommodating!

Best UHaul experience I have had. Thanks.

This full service facility easy to navigate and the employee was very helpful. Drop off was very easy. Thanks for a grand experience.

Things are great and fast service.

Everything was great!

Everything went smooth and the vehicle was perfect.

The owner at the drop off location was amazing! So friendly and helpful. Really interacts with her customers

The Lady on site is outstanding. She goes out of her way to help. Thank You

I received the truck with less then a 1/4 take of fuel I had to go to the station for fuel before I could start because I did not want to get fuel with a loaded truck.

Everything was easy. Truck was clean and comfortable. Customer Service was Great.

Julie was excellent Very helpful and professional Made our transition easy and delightful

The invoice was funny. I was penalized for bringing back the vehicle early ie within 6 hours instead of 24 hours. There was an unexplained charge on the invoice .

Lady very helpful in making my move in much easier. Great to do business with this lady.

Great customer service!

Nothing it was great and the lady we dealt with in Justin was very nice.

Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!

I was quoted one price and charged something else when I arrived. I've been charged three different amounts and haven't received a refund for all the mistakes. I was completely told wrong on everything when I booked the truck and storage

Never answer their phone, understaffed, could not honor their original date to install trailer hitch...overall experience was -D.!!!

N/A

Start getting rid of trucks well before 100K or as maintenance is over needed. Saw one of the new Ford trucks and that would have made all the difference. If I have to rent another truck and only the GMC's are available, I will go to another rental provider

None

Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. 👍🏼

The service representative was very helpful and knowledgable. She deserves a raise.

We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!

Great service - great staff - we will come back here for our future rentals for sure !!!!

Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.

Fast, friendly and very efficient

It was a very pleasant experience. The lady who helped us was helpful even though there were computer glitches. She did her best to get us out of there as fast as possible and on our way. When we returned the equipment, she came out to meet us, took care of the transaction as quick and efficiently as possible.

Very helpful. Will use again

I tried to pay a Toll bill 3 times and after holding for 20 minutes and tryin to read my credit card off to someone who couldn't get it rite,I gave up. It was 3.98 . I figured if UHaul wants it right they will have to call me. The computer rental and my time far exceeded the 3.98 you tried to collect. You had the correct card # when I rented the trailer. Geez

This location has a bad entrance at the moment. Pick another drop off

$.79 a mile is crazy. No veteran discounts. This will be my last U-haul rental.

Nice clean facility, easy to locate and friendly staff.

Exceptional staff experience especially Daniela Stewart. She was highly knowledgeable and I believe U-Haul is lucky to have her! I’d drive the extra mile for this staff

The Staff was excellent. Highly knowledgeable and friendly. I’d drive the extra few miles just to deal with this team especially Daniela stewart. Exceptional person. U-Haul is lucky

Need to be careful at entrance due to road work. Hopefully that will be completed in the next couple of months.

Communicate clearly mileage before rental!

Used over night drop off. Charged me for an extra day

Shut down the helpers section. Both movers NO SHOWED

A military discount would be nice.

Good service

Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.

Need to find something better than the card that hardly ever worked.

I will highly recommend this location. Very friendly and helpful staff.

Excellent service!!

Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.

Very nice and helpful!

Thank you, for keeping my things safe!

Great team to work with.

Great service!

The staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.

Marty was extremely helpful, courteous and easy to work with.

Very helpful, the people were courteous.

Staff was always available, friendly and helpful. I only moved out due to my relocation.

The staff is always helpful. My storage facilities were clean and the area is well lit and secure

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Staff were friendly and easy to deal with.

Great customer service

The Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys

The staff were very friendly and made my moving experience great !!!

Excellent

Julie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage

Thank you all. Staff are awesome thank u

I will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W

Very good experience