Customer Reviews for U-Haul Moving & Storage of Justin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Justin

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Steven C.
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Great management, friendly service

Tracy D.
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Customer did not leave a comment.

Don W.
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Keep doing what you are doing. Great customer service and attention to detail. Will recommend you friends and family.

Ronald S.
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great people !!!

Larry A.
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Customer did not leave a comment.

Joey T.
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Daniel B.
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mary b. | Overall Experience |
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Thank you Julie for your kindness! God bless you! Thanks once again.

Kristopher S.
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Customer did not leave a comment.

STEPHEN M. | Overall Experience |
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For 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space

Richard S.
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Customer did not leave a comment.

martha R.
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Friendly customer service.

Laura N.
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Customer did not leave a comment.

Kirsten M.
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We were under the miles but she still charged us 6 miles over....

Frank K.
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Customer did not leave a comment.

Jazmine B.
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Julian S.
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charles B.
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jeremy W.
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Gary M.
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Michael W.
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Christopher M.
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Steven M.
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Maybe remind customer to take pictures of trailer before leaving premises?

Jayme B.
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Carey W.
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jeannette S.
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We have used this location for our various needs several times and as always, Julie & her staff are always super helpful. This time I needed a truck to pick up a large item on short notice, and, as usual, Julie came through for us! I would always recommend this uhaul location!

Brian S.
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Julie is a great rep for U-Haul and was easy to work with. She treats her customers with respect and is very helpful..

Mario A.
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Find more owners like Julie, she is awesome.

JULIE B.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Alan M.
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The woman who waited on us was awesome! She was very professional & polite. She was so helpful. She was so great that we had her edit our next trailer pick up at her facility instead of where it was scheduled at.

John C.
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Wires for lights were hanging down and dragging on the tires

Jose V.
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Customer did not leave a comment.

Thomas B.
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Charles G.
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jeanette r. | Overall Experience |
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They were very accommodating!

tracy N.
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Customer did not leave a comment.

George M.
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Best UHaul experience I have had. Thanks.

Ricky C.
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This full service facility easy to navigate and the employee was very helpful. Drop off was very easy. Thanks for a grand experience.

STEVEN B.
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Things are great and fast service.

Douglas P.
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Customer did not leave a comment.

Michael A.
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Everything was great!

Lew T.
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Everything went smooth and the vehicle was perfect.

Deidre B.
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The owner at the drop off location was amazing! So friendly and helpful. Really interacts with her customers

charles C.
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The Lady on site is outstanding. She goes out of her way to help. Thank You

MICHAEL S.
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I received the truck with less then a 1/4 take of fuel I had to go to the station for fuel before I could start because I did not want to get fuel with a loaded truck.

Barbara B.
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Customer did not leave a comment.

Leslie W.
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Tony L.
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Chales S.
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Everything was easy. Truck was clean and comfortable. Customer Service was Great.

Christopher R. | First Impressions |
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Julie was excellent Very helpful and professional Made our transition easy and delightful

Christopher R.
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Customer did not leave a comment.

William M.
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The invoice was funny. I was penalized for bringing back the vehicle early ie within 6 hours instead of 24 hours. There was an unexplained charge on the invoice .

William C. | First Impressions |
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Lady very helpful in making my move in much easier. Great to do business with this lady.

Ellen D.
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Great customer service!

KIMBERLY E.
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Customer did not leave a comment.

alma H.
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Nothing it was great and the lady we dealt with in Justin was very nice.

Kiel F.
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Customer did not leave a comment.

Arthur R.
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James W.
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Darlene M.
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Customer did not leave a comment.

jason r. | First Impressions |
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Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!

brenda B.
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I was quoted one price and charged something else when I arrived. I've been charged three different amounts and haven't received a refund for all the mistakes. I was completely told wrong on everything when I booked the truck and storage

Bruce V.
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Customer did not leave a comment.

ron R.
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Never answer their phone, understaffed, could not honor their original date to install trailer hitch...overall experience was -D.!!!

Christina M.
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N/A

Mike M.
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Customer did not leave a comment.

Antonello D.
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Start getting rid of trucks well before 100K or as maintenance is over needed. Saw one of the new Ford trucks and that would have made all the difference. If I have to rent another truck and only the GMC's are available, I will go to another rental provider

Jordan K.
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Laurie M.
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Russell S.
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Justin D.
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Michelle G.
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None

Patricia H.
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Customer did not leave a comment.

rocki A. | First Impressions |
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Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. 👍🏼

Zachary S.
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Customer did not leave a comment.

Adam D.
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The service representative was very helpful and knowledgable. She deserves a raise.

Michael M. | Overall Experience |
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We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!

Michael M.
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Great service - great staff - we will come back here for our future rentals for sure !!!!

BARRY t. | Overall Experience |
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Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.

kenneth B.
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Fast, friendly and very efficient

Yuri S.
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Customer did not leave a comment.

micheal B.
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Customer did not leave a comment.

Ted D.
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It was a very pleasant experience. The lady who helped us was helpful even though there were computer glitches. She did her best to get us out of there as fast as possible and on our way. When we returned the equipment, she came out to meet us, took care of the transaction as quick and efficiently as possible.

John H.
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Customer did not leave a comment.

Jay T.
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Very helpful. Will use again

Dan Z.
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I tried to pay a Toll bill 3 times and after holding for 20 minutes and tryin to read my credit card off to someone who couldn't get it rite,I gave up. It was 3.98 . I figured if UHaul wants it right they will have to call me. The computer rental and my time far exceeded the 3.98 you tried to collect. You had the correct card # when I rented the trailer. Geez

Adrienne C.
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This location has a bad entrance at the moment. Pick another drop off

Musa J.
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Customer did not leave a comment.

Darrell A.
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mark T.
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KYLE T.
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Dale G.
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Jonathan H.
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$.79 a mile is crazy. No veteran discounts. This will be my last U-haul rental.

Dennis D.
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Customer did not leave a comment.

Ernest P.
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Steven G.
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Kyle G.
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Ann S.
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Jazmine B.
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Customer did not leave a comment.

jodi M.
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Customer did not leave a comment.

Musa J. | First Impressions |
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Nice clean facility, easy to locate and friendly staff.

Kelley M.
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Customer did not leave a comment.

LEONEL R.
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Exceptional staff experience especially Daniela Stewart. She was highly knowledgeable and I believe U-Haul is lucky to have her! I’d drive the extra mile for this staff

LEONEL R.
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The Staff was excellent. Highly knowledgeable and friendly. I’d drive the extra few miles just to deal with this team especially Daniela stewart. Exceptional person. U-Haul is lucky

STEVEN B.
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Need to be careful at entrance due to road work. Hopefully that will be completed in the next couple of months.

Aaron W.
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Communicate clearly mileage before rental!

Julian V.
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Used over night drop off. Charged me for an extra day

Johnathan B.
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Shut down the helpers section. Both movers NO SHOWED

Musa J.
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A military discount would be nice.

ben f. | Overall Experience |
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Good service

ELLEN H. | Overall Experience |
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Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.

chris s. | Overall Experience |
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Need to find something better than the card that hardly ever worked.

CHARLOTTE H. | Overall Experience |
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I will highly recommend this location. Very friendly and helpful staff.

Karl N. | Overall Experience |
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Excellent service!!

Ryan S. | First Impressions |
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Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.

jeanette r. | First Impressions |
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Very nice and helpful!

KIMBERLY H. | Overall Experience |
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Thank you, for keeping my things safe!

nancy w. | First Impressions |
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Great team to work with.

Nathan O. | First Impressions |
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Great service!

Gay H. | Overall Experience |
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The staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.

michael h. | Overall Experience |
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Marty was extremely helpful, courteous and easy to work with.

Elbert F. | Reservation |
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Very helpful, the people were courteous.

CARL B. | Overall Experience |
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Staff was always available, friendly and helpful. I only moved out due to my relocation.

Blair S. | Overall Experience |
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The staff is always helpful. My storage facilities were clean and the area is well lit and secure

Doris S. | Overall Experience |
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chad s. | Overall Experience |
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Staff were friendly and easy to deal with.

CHARLOTTE L. | Overall Experience |
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Great customer service

Jeffrey m. | Overall Experience |
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The Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys

brent M. | Overall Experience |
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The staff were very friendly and made my moving experience great !!!

SHARON P. | Overall Experience |
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Excellent

GLENDA B. | Overall Experience |
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Julie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage

lorie c. | Overall Experience |
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Thank you all. Staff are awesome thank u

mary w. | Overall Experience |
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I will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W

rick m. | Overall Experience |
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Very good experience

No reviews have been submitted for this location.

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