Was great overall.
KEVIN S.Customer Reviews for U-Haul Moving & Storage of Justin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They let us get our trailer early and it made us able to get our move done sooner. Thank you
GEORGE S.Outstanding Customer Service!!
Rasaundra M. | Overall ExperienceTruck smelled bad and floor was extremely dirty throughout
JOHN C.Julie is friendly and eager to assist.
clarence m. | First ImpressionsIn and out fast. Great service
Scott A.Excellent service and the truck was newer and ran well! I recommend Highly!
Janet S.Julie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA F. | Overall ExperienceGreat value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg S. | Overall ExperienceWas very good !!the truck delivery was easy and fast!
Rita T.Everything was great!!
Traci H.Agent on duty was very helpful
Danny H. | First ImpressionsNot much to improve, Julie seem very on top of everything being able to handle multiple customers and got me out with trailer rental in under 10 mins. Returning trailer was even faster, she a an inspection and I was on my way. To bad Denton facilities can not run this well and there just one of her other locations have 3 people on stuff.
Paul B.Julie was super helpful and we appreciated it greatly!
Tyson W. | First ImpressionsJulie was very friendly and knowledgeable as well!
Debbie P. | Overall ExperienceTold me incorrect information. Told me I would be able to change payment method at drop of location. This was incorrect.
Mark S.Julie At Roanoke uhaul is the best ever!!
MICHEAL M. | First ImpressionsAttendant took the key and walked away.
KIMBERLEE H.I couldn't find a representative who seemed to be hanging out in his car. He took the key from me and walked away. I felt a little uncomfortable that there was no communication while I checked the equipment back in.
KIMBERLEE H.Sign says stay with vehicle an attendant will be come out momentarily...that never happened so I used the after-hours checkout even though the place was open.
Peter B.Very professional and courteous. We were in and out quick.
JAY M.When using the mobile pickup, make sure the info is correct. My first time using it and it was horrendous. Think it's a good idea. But it was not executed well. Spent over 30 min on hold before speaking to someone (since it wouldn't allow me to start pick up process) . Turns out, there was not a key for the vehicle that I was supposed to have. Then spent another 30 min with the customer service rep trying to get this resolved. I was happy that we were able to get a vehicle, but wasn't thrilled that we had to pay the higher gas mileage for the bigger vehicle. Really thought there should have been some kind of adjustment there since this was a mistake on uhaul end. I originally chose the smaller vehicle because it was .30 cent less per mile. In the end, after we were given a new vehicle, the pick up and drop off process went smoothly. They offer wifi at the place to help with the process, which is greatly appreciated. Will do the mobile pick up again if needed.
Larry J.Easy drop off. Painless!!
Kellee L.Very helpful staff. Really great to work with..
steve p. | Overall ExperienceWe understand the desire to be contactless for all parties. However, this idea that there is no way to disconnect the camera access after the ID upload, should be rectified. If it truly a one time upload then that should be stated as such.
DARREL R.Over all good
DAVID ARTHUR R.Pros: Julie was great, calling me in the morning when she said she'd be late to the store. She connected the tow dolly for me too. Cons: The gentleman who disconnected the dolly upon return took my 7-pin to 4-pin adapter, something I didn't realize until a few hours later when I got home, and tried to connect my trailer at night. I didn't feel comfortable using my trailer w/o the lights connected, so that stunted my progress, and it's not worth my time to drive back to U-Haul to pick up the adapter. Bought a new one on Amazon for $7, which will arrive tomorrow.
Erich M.The young rep there with the unique name was friendly and efficient.
James S.Awesome service
Mario M.Drop off location was most efficient and professional.
MARK LOUIS S.Sweep out the trailer. License plate cover was broken and not mentioned so when I dropped it off they assumed i broke it.
JERRY B.The girl at the location at Tempe Uhaul was just fine the customer service after that trying to get help to find a location to drop the stupid truck off was impossible. No one answers the damn phone!
SHIRLEY M.Good job
Rickey G.When you return the truck, there is a return area. Since there is a lot of stuff around maybe some arrows to the return areas. I mean it's kind of hard to criticize this place. The man running the place was extremely friendly. Good customer service skills. A+ rating there.
Paul S.Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!
Teresa and Rober S. | Overall ExperienceJulie is fantastic!
DENVER H.Cash was the employee who checked in my equipment rental and was super helpful and knowledgeable. Really appreciate his effort to make it a smooth and positive experience.
RICHARD N.Julie was friendly and most helpful!
edie h. | Overall ExperienceThe truck leaked during the rain storm and soaked my mattress. Please check if your trucks for leaks in the cargo area.
Sharon B.Julie was always very helpful
Jeff b. | Overall ExperienceAll of my expectations were met!
STEPHEN R. | First Impressions1.00 per mile is ridiculous.
david K.The windshield was fairly dirty both inside and out.
matthew L.Great, kind, and fast service. I highly recommend this location.
Patrick R.For friendly and helpful.
Geoffrey E.Awesome service. Thank you
Mario M.Nothing. Very well run store/site. Always friendly.
Doug R.The staff is great help. They are so quick to help out and do almost everything for you. Pickup and return each took only a couple of minutes each. Got a lot more time for moving things.
Stanley S.The whole experience was great
Dana M.Excellent friendly great customer service
nicholas R.I had not realized that the vehicle I was reserving did not have a loading ramp, so I had requested a large dolly and two sets of furniture blankets. I really had no use for the dolly and was only able to load a portion of what I'd intended. After returning the equipment, the manager reviewed my situation and refunded the money for the unused equipment. That was much appreciated. I observed him also correcting an error that occured with another customer, going so far as to enlist assistance from employees at another location. Thank you all!
MICHAEL LEE W.Excellent customer support. Good place to do business with.
JEFFREY H.My 5-star rating is for the Justin , TX store which was great. Friendly and helpful counter person and fair truck rental rates. However, I did not appreciate being barraged with extras on your website and having to decline them instead of accepting. Other than that, the site was intuitive and easy to use.
Michael B.Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3,400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine P. | Overall ExperienceGreat overall experience.
Victor J.Everyone here was very professional and answered all of our questions and gave great money saving recommendations. I will definitely use them again for our next need of an enclosed trailer.
heriberto E.Julie is amazing! I refer people to this facility without reservation.
michael s. | First ImpressionsThe staff was very helpful. Marty in particular was very helpful
Eric L.Speedy service
Rau E.Great people and fantastic owner. Awesome to work with.
ronald M.Use the app to verify condition of tricks the same as is used for trailer rental.
Arthur P.The whole experience was quick and easy. The employees were very helpful and contacted me several times before I came to pickup my rental and helped me hook up the trailer and checked the lights. The trailer was clean, towed easily and was the perfect fit for the job. I will definitely use this location in the future.
William M.Julie was great!
Robert S. | First ImpressionsIt is totally unacceptable, that after putting $10,000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It’s not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA C. | Overall ExperienceNever a problem in over 10 years of renting! Would highly recommend!
GAYLE J. | Overall Experience5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary S. | First ImpressionsWish they had lights inside unit. Other than that it was excellent.
CAMMY FOX R. | Overall ExperienceWonderful and friendly customer service. Had everything we needed.
Nancy S. | First ImpressionsYour staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William C. | Overall ExperienceThe Justin Uhaul folks are fantastic. Super helpful and polite
Richard S. | First ImpressionsThank you Julie for your kindness! God bless you! Thanks once again.
mary b. | Overall ExperienceFor 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space
STEPHEN M. | Overall ExperienceThey were very accommodating!
jeanette r. | Overall ExperienceJulie was excellent Very helpful and professional Made our transition easy and delightful
Christopher R. | First ImpressionsLady very helpful in making my move in much easier. Great to do business with this lady.
William C. | First ImpressionsTruly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason r. | First ImpressionsGabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. 👍🏼
rocki A. | First ImpressionsWe've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael M. | Overall ExperienceJulie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY t. | Overall ExperienceNice clean facility, easy to locate and friendly staff.
Musa J. | First ImpressionsGood service
ben f. | Overall ExperienceThank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN H. | Overall ExperienceNeed to find something better than the card that hardly ever worked.
chris s. | Overall ExperienceI will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE H. | Overall ExperienceExcellent service!!
Karl N. | Overall ExperienceJulie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan S. | First ImpressionsVery nice and helpful!
jeanette r. | First ImpressionsThank you, for keeping my things safe!
KIMBERLY H. | Overall ExperienceGreat team to work with.
nancy w. | First ImpressionsGreat service!
Nathan O. | First ImpressionsThe staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay H. | Overall ExperienceMarty was extremely helpful, courteous and easy to work with.
michael h. | Overall ExperienceVery helpful, the people were courteous.
Elbert F. | ReservationStaff was always available, friendly and helpful. I only moved out due to my relocation.
CARL B. | Overall ExperienceThe staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair S. | Overall Experience.
Doris S. | Overall ExperienceStaff were friendly and easy to deal with.
chad s. | Overall ExperienceGreat customer service
CHARLOTTE L. | Overall ExperienceThe Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys
Jeffrey m. | Overall ExperienceThe staff were very friendly and made my moving experience great !!!
brent M. | Overall ExperienceExcellent
SHARON P. | Overall ExperienceJulie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA B. | Overall ExperienceThank you all. Staff are awesome thank u
lorie c. | Overall ExperienceI will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W
mary w. | Overall ExperienceVery good experience
rick m. | Overall Experience