Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.
The staff are always extremely friendly, professional, and efficient in supporting all of our van rental and storage needs. Highly recommend this U-Haul Storage location!
Your GM Ipo and employees Lorraine and Mark, were terrific in every way, in assisting me and our company with our van rentals. They are always extremely friendly, professional, and efficient in supporting our needs. Highly recommend this U-Haul Storage location!
Good customer service on the call center and local store.
Everytime my family and i use your rental van we get great fast service and very friendly conversation.Thankyou so much for a great experience you provide us with. We always use your location its the best. MAHALO PLENTYðŸ’
Very nice customer service
check out lttle bit faster.
Not sure where to park my cAr
The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.
Everyone and everything was great. Just a minor thing. The return of the vehicle... just thought there was a “yard†per se to bring vehicle in. But we understood the situation with the location. But overall check in to return was all very very simple and easy. Signing the contract, everything was thoroughly explained and even after we returned the van and I had questions, the staff went out of their way to assist me. Thank you for everything and we will definitely use this location again.
As always, both GM Ipo and Lorraine were terrific to work with, as they are always friendly, professional, and efficient. They always do a great job of assisting us with our van rentals and locker needs. They are a great asset to your company!
One issue we had was that we saw small roach in the van. We did not see another one after that, but that was the only issue we ran into.
Great experience!! Always friendly! Always clean with parking and dollys!
Great service
I was most impressed by the vehicle review at checkout. It is way better than rental car companies like Budget and Avis!
Quick and easy set up of my account. The staff was helpful and friendly.
Nothing
like the service and the price.
thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!
The two female workers were AMAZING and EFFICIENT! One of the best moving vehicle rental experiences I have encountered. Please thank them for me. I will return there when I need a moving rental and I will tell friends.
Thank You!
I would definitely use their vehicles again soon.
Interaction with both ladies - both Very Helpful, Courteous and Kind. Great Customer Service always leads to loyalty and repeat business - I will return for Sure!!!! A++++++
IPO is an excellent representative for to U Haul. The entire experience was seamless...
The staff was very nice during pickup and dropping off, wonderful experience
Staff was dope. Quick, knowledgeable and courteous. Give them raises.
The U-Haul iPhone app is buggy.
The staff was extremely helpful and nice. The experience was a very positive one.
N/A
The ignition on the truck was very tricky to engage even with the directions that were provided. Truck did not have a ramp so loading my apartment was more difficult then it needed to be. Was not impressed with the service.
Excellent service and very convenient. The local representative who assisted us was very delightful, knowledgeable and extremely helpful.
service very excellent
When a customer questions why you are a requiring a second phone number even though you have already secured an order with a debit card before coming into the store to pick up your rental. it's not appropriate to try to make the customer feel bad for having an objection to giving out unnecessary information especially in this age of identity theft...
Not much you can do but hope the economy improves. Your employees are very customer oriented. Very pleasant to deal with,, especially the young guy who assisted me in renting the pick up. He obviously gets along well with the public. Very attentive and good guy. Very positive experience. Aloha
First time renting a truck from u haul. My experience both before and after was awesome. I will be back and be happy to recommend u haul to family and friends. 🌺🤙
We had a great experience at U-haul Kamakee. Staff friendliness was great and made the process so easy. We loved it!
Customer service was terrific. Sorry I didn't get the name of the lady that was at the front desk but she was amazing
Good experience, overall, despite taking about 10 minutes to check in after completing the pre-check in stuff online. No vehicle parking available on site for rentals.
Mahalo Ipolani for your OUTSTANDING service!!!
I gave all my info on the phone when I booked, and had to do it all over again when I got there. Even uploaded my license and still had to show again.
N/A EVERYTHING WAS AWSOME THANK YOU
Be more transparent about costs Almost a dollar a mile? Crazy!!!!
Manager Ipo, was very helpful .. We changed our vehicle type upon arrival which caused a longer check in. But she was patient and relaxed.
I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previously
I like u haul company I feel my things are safe and I like the service and friendly people there. It’s convenient for me to get there Thank you for your help. For Linda duhaylonsod
I completed a reservation on line for pickup and my van was reserved for someone else as well. If the office wasn't open then i don't Know how This would have been resolved. Very frustrating experience that put me behind schedule.
The ladies there were super helpful, patient, and kind. It was very convenient to pick up and drop off my rental. Aloha!
Staff is really nice in this location. Everything is great!
Nothing-the people there really made a huge difference- ALL of them were friendly and helpful and upbeat!
Mark did a great job walking me through the process and was friendly and efficient.
All the staff were very pleasant and helpful. It was a very easy process from beginning to end and the vehicle was very clean when I picked it up. I will use them again. John
Very friendly and helpful staff. Easy return and great location for me.
Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankful
Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!
This location, by far is the best one! From customer service, to speed, to convenience to just about everything was outstanding. Super friendly staff and made my experience one that will last a lifetime. I've finally found my permanent location to rent from. And the best thing, is that its a 5 minute walk from my house! Mahalo for all that you do and being available during this time.
Thankyou so much for the rental van. It was a big help to get our things from one liocation to the other.We always use the UHA uL company. We are very satisfied with your service.Thankyou.
The self check-in worked well this time
The local woman that assisted me was wonderful. Her customer service was over the top. She was so nice and friendly. Helpful and professional. She made a very stressful situation goes smoothly. Ill definitely come back because of that encounter. Thank you. Sincerely, Hope
The U haul app didn't work very well. Wasn't user friendly.
Awesome customer service all around- staff super friendly and helpful.
It went smoothly covid free , no worry experience
I hard a time using ride share application to reserve a vehicle, however staff was very helpful throughout the dispatch process. They went above and beyond!
Thankyou we got the job done Having the cargp van really help us out
Mark Kamaura did a great job helping in-store!
Give Ipolani a well deserved raise! She IS Aloha Spirit personified!
Ipo was very nice and friendly especially since my car got illegally towed on kawaiahao st. She made everything simple and easy for me during this stressful time. Thabk you very much!
Ipolani Moss went above and beyond to accommodate my storage needs.
Friendly staff and excellent customer service
Very easy and nice to deal with. Sorry didn't get her name but she was great!! Thanks!
Second time renting a Uhaul in 7 months and I have to say Ipo has provided excellent customer service! She explains everything in a professional yet friendly manner and the vehicles are clean and well maintained. Thank you Ipo and the rest of the crew at Uhaul on Kamakee!!
Thank you Mark!
Associates were very helpful.
Nice Lady, ... Excellent service.
Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!
I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.
Lorraine is THE BEST! She was super helpful.
I was highly impressed with the service from start to finish. Every staff member working on 06/20/2020 was professional and I appreciate the efforts to minimize contact due to COVID-19. One improvement could be to offer cleaning wipes to users who are renting equipment. I brought my own when I rented a van. The van was already clean, but as an extra precaution I wiped down the steering wheel and interior surfaces.
Excellent service
Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.
Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)
Thank you Mark!
Your employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.
My only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!
I'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & mom
Service was exceptional!
I want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsod
Very helpful and accessible!
Great staff
Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!
Staff was very helpful and accommodating with finding us a unit that fit our couch.
Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.
I will never use again
Great service. Much mahalo.
Went to look at a few storage units this one was by far the cleanest with the best staff
Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.
My card doesn't work, but Staff said this would be resolved next week.
Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.
Very personable and helpful.
They are kind and friendly
My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.
Overall, the storage facility and my experience there were great and I'd recommend them to others.
Very friendly and nice to work with. The location is clean and easy to access. Thank you.
We had a great experience here!
Staff very helpful
Friendly, helpful. Lots of ALOHA 🌺
Storage facilities are well maintained and the staff is courteous and professional.
Great friendly staff A positive experience. A feather in U Haul’ cap for sure.
You guys are very nice to talk and rent from thank you very much monica
Everyone was friendly, helpful, and efficient; the storage place itself is very secure.
The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.
Great professional experience!
The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.
Lorraine provided excellent customer service. Very kind and knowledge.
I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.
Good value, facility is clean, good security and access. Customer service is very good.
Excellent customer service. Knowledgeable and friendly employees. Great location.
Ipolani was very helpful.
Fast, friendly and efficient.
Great experience.
Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.
Most affordable storage option compared to other storage facilities on island!
Overall good facility
Easy to use and convenient
It’s so good to useful storage and all the staff are a very friendly!!
Excellent customer service!
Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!
Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).
Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.
The facility is much improved over several previous management companies.
Excellent service from Sean
top and fair pros !
No comments
Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazard
I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?
Thank You So Much Jeremy!! From Lani and Bond #1070
First class service!!!
Unpleasant and rude staff. Threatened to evict me if I didn’t furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.
Jeremy Young doesn't have the work or life experience to manage anything.
Good service
I was happy with everything for almost a year til we unloaded the unit on Sunday. I found that $1,200 of my retail display fixtures in the back of the unitwere destroyed by water. Please contact me.
Staff was extremely friendly and helpful. My only bad experience is i had to throw out an entire box of books and clothes due to mold in the ‘climate control’ units
Thank you for the storage!
Lot's of ALOHA! Great team
Everyone at UHAUL in Kaka'ako have always been courteous, patient, and offered excellent suggestions. At the same they have been straight forward as to what options were possible, and some that werent
