Everything was perfect. Lani and Ipolani takes good care of their customers. I really appreciate the both of them.
Violet HCustomer Reviews for U-Haul Moving & Storage of Kakaako
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great price, I personnally had a hard time kneeling on the floor, so I made a pad it was fine. I appreciate the convenient location, the hours to access, and use of the bathroom. Also, I checked out the 8th of July, I spoke with Missy Moss the day before I would make a payment, and I was in a hurry to get to an emergency shelter for a housing program, so she said she would take care of it. I didn't receive a call from U-Haul about any problems, and I got an email saying my next payment was late. I expect you understand, I will not pay 15$ for a late fee. Thank you for time and your business.
David H | Overall ExperienceStaff was amazing
Keegan B | First ImpressionsIpolani was thorough in explaining the rental agreement.
WILLIAM MU-Haul rental was fast and easy, the staff were friendly, professional and accommodating. Hassel free process from start to finish.
Astrid GVery helpful, I showed up before the store was open and the app was not working well and the representative for U-Haul saw me struggling and brought me in to help even though she didn’t have to because the store was not yet open. I will say though if she had. It showed up I would have been very mad that the app was not working well. Trouble with uploading photos.
Charles ZThe lighting within the unit needs to be better. I did find centipedes near my unit but had someone fumigate it for moths, rodents, cockaroaches etc.
SHELTON J | Overall ExperienceThere are a small hand full of reasons to why I left. 1. Dollar value based on other market units is subpar. 2. The parking situation is terrible (The company vehicles are usually parked in the loading bays leaving me to park and haul my stuff from around the corner.) 3. the second level flooring is TERRIBLE for pushing the carts. After the rent increase, it was an easy choice to move out and into the new building down the road for the same price... Plus I got a larger unit. It was a no brainer.
Sarah D | Overall ExperienceVery good location!!!
David H | First ImpressionsFeedback I would give would be that even though it’s “climate controlled” It’s a but hot in there especially when having to move large items. The Manager there is AWESOME ⭐️⭐️⭐️⭐️⭐️
AARON J | Overall ExperienceIpolani and her team are top notch, especially the young lady that works afternoons and evenings (can’t remember her name, she drives a lifted Tacoma).
Jacob M | Overall ExperienceThank you for such wonderful service. The two agents that helped us were very professional, friendly and answered all of our inquiries.
KAREN LUnit I reserved was not available when I arrived Locked out multiple times Improper communication and service via website
Stacy R | Overall ExperienceUhaul staff at this location are excellent! Polite, helpful, competent! They all deserve a raise, IMHO…
Irving M | Overall ExperienceEvery time I went to this location I was amazed with how kind the staff was! I work in marketing so I value good customer service. Can’t wait to use you guys again! Mahalo!
Kindsey H | Overall ExperienceEveryone was super nice and helped me immensely during some difficult times.
DANIEL P | Overall ExperienceThe service was excellent, very professional and kind.
DALLAS MNo complaints
ALBERT LKeep up the good work
LISA A | Overall ExperienceEveryone was so friendly and helpful! A great first experience using uhual and will 100% be using them in the future.
Kindsey H | First ImpressionsNot much to improve with customer care, this pplace is great for that and clean too… The one thing I would change is the type of cleaning product they use in the van is so toxic and strong smelling sometimes overwhelming when you get in.
Caroline PVery friendly and welcoming, Lorraine was a pleasure and professional..Great representative for U-Haul
Valerie HThe wonderful staff at UHaul on Kamakee Street in Honolulu are the reason I always use this UHaul storage in Hawaii.
Deborah S | Overall ExperienceIpo and her staff are excellent! Friendly, accommodating and willing to go the extra mile to find a way to exceed your expectations. 5 stars!
Jason K | First ImpressionsThe most helpful I have ever experienced. The bldg is clean and the units easy to get to.
Leialoha F | Overall ExperienceI had such a wonderful experience at this location - it was nothing short of fabulous! From the amazing AC to stellar customer service given, this was such a great experience to the rest of my day! Excellent equipment, smooth transitions, quick and easy processes! Best location used; will definitely use this spot for all U-Haul needs! Mahalo plenty!
Taliana PI had a great experience using U-Haul thank you.The rental agent that helped me set up my rental was excellent.
MARTIN S👍
David F | First ImpressionsStaff are super helpful and friendly.
Kevin M | First ImpressionsOverall, excellent experience. The only challenge was parking. It would have been convenient to have the U-haul fleet parked elsewhere instead of the garage.
Jung K | Overall ExperienceThank you so much to Ipolani and her amazing staff. They were so helpful and fun to be around as I had to navigate through different sizes of storage over this time with them! They are the best! I look forward to returning as a customer if I end up needed storage in the future. Aloha LF
Loke F | Overall ExperienceGood friendly service
Kathrina VEasy and straight forward love to see it. Good prices as well👍
Kai M | First ImpressionsMahalo🌺means Thank You to your staff members for their hard work in helping me.. Aloha
Dana M | First ImpressionsLorraine at U-Haul was extremely helpful with our cargo van rental needs...always is! Thank you Lorraine!
STERLING STerrific experience with renting from this location. Picking up was a breeze, and the rental vehicle was clean and in excellent working condition. Dropping off was equally hassle-free. There’s street parking all around the area but no on-site parking. I was able to easily find a spot on a Sunday morning, so on that count, too, I left happy. Couldn’t have been an easier process!
KINOHI NAwesomeness at this place. Happy people who are pleasant to work work with.
MICHAEL ANothing everything was easy and fast
Chad KNothing to improve Great customer service I will be back and I will recommend this place to friends and clients
STACY KCustomer service was wonderful. The two ladies at the front desk were very helpful.
DAVID Kipo was patient and helpful and made sure I was able to get the unit that was best for our needs. mahalos!!!
Jennifer M | First Impressionsfriendly clean easy to process
Sean CWe highly recommend this U-Haul location! They consistently provide our company with outstanding service, for both our storage locker and cargo van rental needs. Thank you Ipo, Lorraine, and Karlie for all your support!
STERLING SGreat customer service
MICHELLE S | Overall ExperienceThe best I've had in this experience
Leialoha F | First Impressionseverthing was great .nice and frienly staff
Jerry AThis U-Haul location consistently provides our company with outstanding service, for both our storage & cargo van rental needs. GM Ipolani Moss, Lorraine, and Karli are great to work with. We highly recommend this U-Haul location!
STERLING SStaff is the best. They were very helpful and professional.
Jonah K | First ImpressionsVery nice people working there good job 👍 have a great day Aloha
BRENDALEE P | First ImpressionsI would say excellent if the door that was closer to our storage was functioning.
Theresa A | Overall ExperienceDon't change anything. You guys are great!
MICHAEL AThese guys are the best!
MICHAEL APickup and drop off were smooth and friendly and easy!
Frederika BWouldn’t know it was a fabulous experience.
DYLAN DWish there were more parking available.
BRANDI O | Overall ExperienceGM Ipo Moss, Lorraine and Karli are great to work with, and consistently provide friendly, outstanding service. Highly recommend this UHaul location!
STERLING SFirst class staff.
Romel GSo far so good. I'm a new tenant. So I can't really give a accurate review. Will see in time.
Dwayne K | First ImpressionsFriendly service. Accommodating and easy peasy lemon squeezey. 5 out of 5 🤙
Jamey FPeople are super nice. They really work hard.
Paul C | Overall ExperienceEverything is what you expect however, every few months they do a rate increase which makes it very difficult and unwarranted and that’s why I continue to have to move out from One storage place to another. I understand a yearly great increase because of cost-of-living or other associate cost however, every 3 to 4 months a rate increase makes it ridiculous.. It seems like a little price gouging because you have no control especially if you’re not even in the state where your stuff is being maintained..
JOHN B | Overall ExperienceVery good overall experience, nothing to improve currently
Aaron HLorraine F is so great at her job, she helped me and several other customers accordingly and accurately. She was also the only one working on both days I came in to the office. Did everything with a good attitude and a sweet smile. She made my moving experience a little less stressful for me which I appreciate so much. Thank you
Quiana DOverall we had a good experience but there was sand and water leaking from upstairs and it damaged a handful of our items. We discussed this to the receptionist but nothing was done about it.
Rayna A | Overall ExperienceThe staff at this U-Haul location are fantastic to work with, and always take care of our company's storage and cargo van rental needs. Highly recommend!
STERLING SMrs. Moss is an amazing manager in that she anticipates your needs.
Roy R | Overall ExperienceGM Ipolani Moss and her colleague Lorraine are wonderful to work with, and consistently provide our company with outstanding and professional service, for all of our cargo van and storage locker needs. The storage facility and cargo vans are always clean and well maintained, providing us with everything we need. We highly recommend this U-Haul location. Mahalo Ipo and Lorraine!
STERLING SI had a great experience with the service at your warehouse. I especially appreciated the ability to access my storage unit outside regular hours. There were times when I needed to stay late for various reasons, but I was always able to access my unit without any issues. Thank you for your excellent work! I highly recommend your warehouse to anyone in need of reliable storage services.
MAKSIM Z | Overall ExperienceLadies were friendly and helpful. Thank you!
Precious TGreat experience. Professional, reliable. The only issue that is difficult to remedy is the lack of parking.
ROY P | Overall ExperienceThe facility is fine, and the office staff is very friendly and helpful. However, the frequent rate increases made the overall experience quite unpleasant. We left this storage facility because it became too expensive to continue keeping our things there.
Zakiya D | Overall ExperienceI'd like to give a commendation to Lorraine. Her customer service stood out to me as one of the best experiences I've had with any company representative. She is very kind, patient, resourceful, and has so much aloha. I previously used the self-check in to rent a a moving truck, but she made the whole process faster and easier. As I had larger furniture to be stored, she took the time to show me different storage units to make sure I would have enough clearance to move the items in from the hallway. She also removed additional moving items I had accidentally reserved, and was quick to manually enter my card info when the Point of Sale system had trouble reading my card. Lorraine made the whole experience seamless - her quality of service made U-Haul at Kamake'e Street my go-to location. Have a great week ahead.
JULIAN L | First ImpressionsCourteous and professional
Benjamin DNothing, staff was extremely kind and helpful!
STEPHEN HThe vehicle was spotless, it runs very well, and the interior is comfortable including the AC. Personnel was attentive and very friendly. The lady made the transaction when I arrived and when I returned the vehicle easy, straightforward, and a quick 'In & Out.' I do not perceive that there is anything to improve.
George JCustomer service always excellent Ipo & Lorraine awesome service! #1
SUZANNE OAgents were very friendly and handled our rental quickly. Had a problem with the AC but otherwise all OK
Malcolm SAwesome customer service, mahalo!
SCOTT NAwesome customer service!
SCOTT NAwesome customer service!
SCOTT NI was very content with storing at this haul location.. I moved my storage items to a less convenient but less expensive storage location.
george C | Overall ExperienceVery impressed with the staff at this location. Super friendly and helpful!
Michael AIpo and Lorraine are very helpful and polite. Ipo and Lorraine both have the aloha spirit. I highly recommend this particular location if you want to have quality service with the aloha kindness that is not so common these days in Oahu. Thank you very much.. With Best Regards.. Dean Wesley Powell
Dean POur company highly recommends this U-Haul location. We have used them for many years, and they consistently provide great professional, efficient, and friendly service for our multiple storage units and cargo van rentals. Mahalo to GM Ipo Moss, Lorraine, Laine, and all the staff at this U-Haul! We greatly appreciate your support!
STERLING SIpolani was so friendly and helpful 🤍
JANICE BCustomer service is wonderful Thanks again
GERGELY IGreat experience
Aaron T | Overall ExperienceNothing! Everything was perfect!
PAUL KThank you for the kindness and thoughtful help of the first appointment manager. Thank you to the person who helped me in the morning on Sunday. See you again.
CHANG HThe office staff was very welcoming.
Parwinder GThe staff are always so friendly and helpful. Every interaction with them is a pleasure.
Rory L | Overall ExperienceAwesome customer service agent at the facility very helpful & resourceful. #1
SUZANNE OBoth attendants were friendly and pleasant
ALEXANDER GVery friendly and efficient service
Johanna GVery professional and cordial agent that helped me. Was very impressed on how well organized and clean everything was. Excellent customer service! I recommend this uhaul highly!
Teresita RService clerk was amazing! Welcoming. Hospitable, kind
Louis FThe lady at the desk was very k8nd and professional.
ANDREA KCan't think of anything to improve. Great service overall and the small truck I rented had a good size bed for everything I hauled.
GLENN MIpolani & Lorraine were so helpful through my years there. They truly are an asset to your company!
ODETTE C | Overall Experience5:5 stars, always great service from employee here!
James MThe staff at U-Haul Kakaako are superb! Always friendly, helpful, and professional. I will most recently select this location in the future.
Mary W | Overall ExperienceIpolani had fantastic customer service. Very patient, kind and upon the computer not working. She managed herself very well. ***** five stars for Ipo*****
Katherine KThe team at this U-Haul location is always a pleasure to work with, and consistently provide our company with outstanding service for both our storage needs, and cargo van rentals.
STERLING SIpolani was very professional and kind.
Jeffrey FIpolani Moss and her team of associates always provide excellent customer service. When I go to access my storage unit, the Kakaako site is always clean and easily accessible. Ipo and her team are always ready to help if I need new storage options or possible U-Haul vehicle rentals. I hope that Ipo and her team will receive recognition for their continued excellent customer service and consideration for promotions for advancement or a bonus to their credit will be awarded! Thank you!!!! Dean S.
Dean S | Overall ExperienceParking unavailable at times due to high customer activity. But over all o.k.
Milton S | Overall ExperienceEnjoyable & productive experience.
Virginia O | First ImpressionsI would definitely recommend this facility for storage overall. We used it for HPU students for the past 2 years. The staff were exceptionally kind & very helpful. They were also very accommodating with any concerns and able to reach out & address them since we live on the east coast on the mainland. Thanks Ipo to you & your staff from Marva & Aniya!!
Marva W | Overall ExperienceEmployees there were so helpful and so friendly I really appreciate everything they did for us!!
ANGELICA B | Overall ExperienceI like it
Desiree J | First ImpressionsWhat a great group of people, especially Iolani the manager. Thank you for all your help.
jennifer j | Overall ExperienceNeed more parking close by for pick up trucks carrying items in the bed of their truck. If no parking in the facility, then there is a huge risk of theft if all items cannot be moved in to our unit in a single haul.
julia d | First ImpressionsEverything was explained perfectly the procedure,greeting,helpful,cleanliness and asked if I was in need of supplies,lock etc. Recommended size of the storage I would need and showed Yes I will highly recommend friends and family and co-workers to U-Haul Storage
Galdeen V | First ImpressionsVery helpful and easy to work with.
Jonathan L | First ImpressionsAll around top notch service, awesome staff, I loved everything about the experience of working with you, thank you so much!
Bonnie L | First ImpressionsIpo (Owner) was very accommodating and helpful, getting my account set-up and showing me the space and how to access the facility.
Randal B | First ImpressionsI excellent customer service, so helpful, and solution-focused. No long contracts, just month-to-month, offered great deals and no hidden fees.
Patricia D | First ImpressionsIpolani was super friendly and helpful. She helped me figure out what size unit I needed and helped me get all acclimated to the facility. She made the whole process super easy!
Andy S | First ImpressionsThe manager, Ipo, was very friendly and helpful!
Shyun U | First ImpressionsMahalo!
Saint W | Overall ExperienceSuper friendly service!
Adelheid P | First ImpressionsGreat helo from everyone
John F | First ImpressionsThank you to the staff - provided awesome customer service. Friendly and just completely amazing. I definitely will use the facility again
Roxanne W | Overall ExperienceThe manager Ms. Moss and her assistant Laine were very welcoming, pleasant attitudes, very eager to help in any way to make my move in as smooth as possible. They represented the company very well.
Janet W | First ImpressionsIpolani Moss and her staff are Excellent, Friendly, Pleasant, Understanding and always Great !!!
GREGORY P | First ImpressionsThanks to Ipolani and all staff! Signing up was so easy!
KEVIN F | Overall ExperienceIpolani and Lorraine were so helpful and welcoming. They answered all my questions and are very knowledgeable. They turned out to be a big part of the reason I decided on this specific location to secure a storage space. Thank you!
Derek R | First ImpressionsGreat people great place to store your belongings highly recommended if they had larger units would not leave.
Ann E | Overall ExperienceThank u
Loke F | Overall ExperiencePlace is Clean and secured and convenient location and hours,staff member is super kind and friendly, I’ll recommend to anyone.
Jidi D | Overall ExperienceIPO and Lorraine were always pleasant and helpful As were all the staff. Best storage units in town,
Ralph K | Overall ExperienceThey all have amazing Aloha! This can only come from the lealership at the location to hire such amazing people Thank you I feel like you part of my family.
Mark P | First ImpressionsAlways a pleasure renting storage from this Kamakee St./Makiki, Honolulu, HI location. 2nd time renting at U-Haul referring a friend to use this specific facility. BEST FEATURE: exemplary, professional & personable Mgr and staff, also always available, patient, friendly, accommodating, efficient/quick/easy starting/ending rental, as well as checking in & out w/cards … Other reasons for excellent rating &returning: - ENTIRE FACILITY MAINTAINED IN EXCELLENT CONDITION (Exterior/street side, outside, interior bay loading/unloading areas, office, bathroom, elevator, storage lockers & hallways … - Mgr constantly making improvements & innovative to accommodate local residents’ needs creating addtl secure surfboard storage racks. This location feels very safe/secure & w/many surveillance cameras … easy loading/unloading parking, well-lit, bery cool w/air conditioning to preserve personal property w/in lockers & carts/elevator are always available. Thank you very much! Will definitely return for self and referrals.
Mieko K | Overall ExperienceIpo, Lorraine, and Laine were super helpful, courteous, friendly and bent over backwards to help us.
Daniel C | First ImpressionsI am so happy to find a second locker close yo my first one. We are desperately in need of space right now and the staff was do polite and helpful! It took less that 10 minute complete the rental process. I love this place!!!
Cindy W | First ImpressionsBest prices on island!
Stephen W | First ImpressionsIpolani Moss & crew run a 1st-Class Storage Facility in Kakaako.
Brian H | Overall ExperienceGreat or Expirience
ricardo l | Overall Experiencestaff are very friendly and kindI. staff name Ipolani is very friendly,kind and great hospitality. I used self storage very first time.also I had to moved in myself but I don’t have a car but u-haul rent a car for very reasonable price, it was very helpful. u-haul is it’s very useful storage . I highly recommend this storage for all my friends. thank you so much!
Mayumi U | Overall ExperienceIpolani is awesome. For the 4 years we had our storage, she was so helpful in moving us to smaller unit when we outlived our larger one. Her customer service skills are the best. We've had a few inquiries with her, and she was always there to help us!
Vanda H | Overall ExperienceStaff was always so helpful and friendly, if ever I need storage again I’m coming to you guys. :) many mahalos
Rochelle B | Overall ExperienceGreat service and very friendly!
CAROLINE Y | First Impressionsi got a message around 6 months ago after a storm that water got in and we should check our units and let you guys know if there was water damage. there is a hole in the roof above mine that was clearly visible. i let you guys know and had to leave for the mainland about a month later. nothing was done, because when i came back from the mainland to clear out my stuff, the hole is still there and clearly water had been getting in that entire time. half my boxes had disintegrated and i had a pile of bedding, clothes and a mattress that were covered in mold and still wet from whatever recent rain there was.
Steve G | Overall ExperienceAmazing 👏 there's aloha
ROBERT S | First ImpressionsMahalo
Rodney U | First ImpressionsThe customer service was above and beyond. Aloha
jennifer j | First ImpressionsExcellent storage facility and the staff is pleasant and courteous.
Jerry A | First ImpressionsIpo and her staff are very helpful and available when I have any questions. They also run a clean, organized and secure facility with lots of Aloha. Thank you!
Clyde C | First ImpressionsThe staff us legendary
Ronald F | Overall ExperienceI had a problem with my unit and the ladies helped me find a new unit and were very flexible about my changing units. The place is always clean, well lit and the service has always been happy and helpful. I was at another facility before I moved to UHaul and there is just no comparison and I am so h happy I made the move.
Diannne I | Overall ExperienceBest storage service in town, ,the best, most friendly and helpful staff, hard working, honest staff I admire their dedication to their work. The manager ipo especially helpful, thank you thank you so much! May God bless you multifold!!
Vicky Z | Overall ExperienceAloha! If you're looking for the epitome of professionalism and top-notch service in storage units, look no further than this location in Honolulu & Waikiki. I have to give special praise to the manager, Ipo, who goes above and beyond to ensure customer satisfaction. Ipo is the embodiment of professionalism. On multiple occasions, she has demonstrated an uncanny ability to offer alternative solutions for any issues that arise. It's clear she genuinely cares about the customers and their belongings, which sets her apart from other managers in similar facilities. I can say with confidence that whatever Ipo is being paid, it's not enough for the incredible work she does. I've used multiple storage services in the area, and none come close to matching the level of service and attention to detail you'll find here. This location consistently exudes professionalism, evident not only in their immaculate facilities but also in the ever-helpful and courteous staff. Every visit reaffirms my decision to choose this storage unit; they have truly set the bar high for what customers should expect. Ipo and her team are the gold standard, and I cannot recommend them highly enough. Aloha DEC 🌺
DOUGLAS E | Overall ExperienceWe love the manager, she has been very helpful to me and my wife.
DAVID F | First ImpressionsI absolutely love the customer service from Ms ipo here in the uhaul Kamakee st facility I would recommend it to everyone
Nadine A | Overall ExperienceBest place in town for your storage needs!
Drew M | First ImpressionsI love the cleanliness, and very well organized feeling of your facility. I especially love the fact that I can drive in there and Park in the drive-in part of the facility. The staff is very personable friendly and organized I'll be back.
Solomon G | Overall ExperienceAmazing team I loved renting there!
ZAIN Z | Overall Experienceonly problem is not easy.parking.
Keiko K | First ImpressionsThe office manger was great she works her butt off just saying Thanks for the professionalism in getting my storage and board storage set up. Thanks Chris.
Chris W | First ImpressionsParking was the biggest challenge
Laura P | Overall ExperienceIpolani was tremendously helpful in completing my booking. She was patient in explaining the details of how & when to use my access card. And... took the time to help guide and navigate my family through the facility. Thank you for your Outstanding Service, Ipo. We appreciate you! Mahalo Nui, Rafael Ohana
Puanani R | First ImpressionsThe only concern I have about this facility is the floors on the second level, very bumpy and difficult to move items on a cart.
Nicole J | Overall ExperienceEasy access, good location, helpful staff. Safe & secure. Will come back if I need storage services. This was my 2nd time renting from them
Cami M | Overall Experiencelocation was excellent, but the unit i rented was too small and not a good value.
RANDY S | Overall ExperienceThe lady that checked me in was so helpful and explained things perfectly.
ANTHONY W | First ImpressionsMy service was excellent
Darlene A | First ImpressionsThe facility is more than adequate, the hours are a little limited but reasonable. The staff was all excellent.
Gregory G | Overall ExperienceIpolani was so helpful, friendly and answered all my questions. I had a wonderful tour of the storage facility and made my decision to rent the storage very fast! Thank you Ipolani!
Jade G | First ImpressionsAlways super happy with U-Haul! Never failed. The staff is super helpful, even going out of their way to accommodate my needs. So very grateful. There was no storage unit available the day I went in, the staff told me to come back the next day someone would be checking out. So I came back the next day, voila, there was just one unit came to available 8x8x8, just what I needed, even on the ground level. I couldn't move in that day, the staff reserved the unit for me. so very happy and grateful! And many more countless small conveniences the staff provided to me, just so very heartwarming, always brightens my day. Thank you wonderful staff, may God bless you all! And I wish U-Haul the best of luck of great success and all your families be blessed ever more in God's Grace!
Vicky Z | First ImpressionsOVERALL a great & pleasant experience with the staff and facility. A couple draw-backs was the elevator button was inoperable the same night I reserved a space. I called & spoke with the manager & she quickly had a remedy that allowed me to store my things (GENIUS). The elevator door button was quickly fixed the next morning; MUCH APPRECIATED. The other drawback trying to enter or leave the facility (arming/dis-arming) takes a few times to engage because the machines do not read the cards on the first few tries. These things do not detract from the employees, service, and facility.
David R | First ImpressionsThanks so much
ANGEL V | Overall ExperienceThis is a very great place to store things, items and, more. It is meticulously clean, the staff is more than wonderful. They meet beyond your needs. They're a great service. Thank you U-haul!
Duk C | First ImpressionsLiane was great!
Robert W | First ImpressionsLooking forward to the move in ! Need a truck with a lift?
Gene K | First ImpressionsSuper nice ladies working in the office, very friendly and accomodating to my needs, very professional with lots of local Aloha vibes. I would highly recommend them any time.
Paul H | First ImpressionsYour staff make the difference! Truly professional and friendly.
RONALD H | Overall ExperienceThe staff deserves high recognition-I’m was very happy and felt like I made the right choice choosing uhaul. The desk lady was super nice and helpful please let her know she’s doing a great job.
Pauline V | First ImpressionsAwesome service a awesomely staff Ipo n lauren
Nadine A | First ImpressionsIpolani and staff do a tremendous job serving their customers! I had several rental units in the storage area. They were always understanding and helpful! I would recommend this facility always! Aloha and Mahalo Linda Knox
linda k | Overall ExperienceThe manager and staff were very helpful. Thank you for all your help!
Jada W | Overall ExperienceThe staff are really kind and accommodating.
Timothy A | Overall ExperienceOur stay there was good and the staff is helpful!
Jayna H | Overall ExperienceLaine is very sweet and so helpful. She made my mom and me very comfortable. We wanted to price other storage places but she was so great we just decided to go with your company.
Billy L | First ImpressionsThe only things that dampened my experience was the price of the storage unit and parking situation. Also, having to use the card twice each trip to check-in and access the elevator was a little annoying. But I understand with the limited space and layout of the building it's all done for security purposes.
Travis O | Overall ExperienceThe staff have been excellent in providing info, assisting various needs, big or small. Super friendly and professional and helpful! Thank you so much! This most recent moving was difficult for me because I have been overwhelmed by other work, by the time I came to the storage, I was already exhausted, the staff was so very friendly, helpful and understanding, they comforted me not to worry because there were a few days grace period. Because of their kindness and understanding, I calmed down and was able to move out in time. Thank you manger Ipolani and all the great staff Tessa, Lorain, among many whose name I don't know. I'm very grateful to your professional knowledge, great assistant, kindness and friendship. May God bless you all! By the way, all the trucks and vans are super clean, you do great job on deep cleaning and detailing. Thank you and thank you again! May God bless you and the entire team forever more!
Vicky Z | Overall ExperienceIpolani and all of the staff are very helpful and friendly. Ipolani was also very accommodating and understanding. I would highly recommend this place.
Timothy A | First ImpressionsLorraine Foster is utmost client oriented staff you have in your Organization. Very helpful & professional. A pleasure indeed. CHEERRRS, Aloha n Mahalo
Ing P | Overall ExperienceThe ladies working in the front desk are extremely friendly, even when they are busy they still find time to listen to you and help with a smile. I’ll definitely come back when needing storage again
MARCELO S | Overall ExperienceFriendly staff
Karen P | Overall ExperienceAll the office staff is super friendly and amazing
Samuel P | First ImpressionsThe free month at the beginning really helped me. Thank you so much.
Barbara C | Overall ExperienceGreat customer service!
Pu'uwai K | Overall ExperienceI've been with UHAUL for years, renting vans and storage. I LOVE UHAUL.
LARRY R | First ImpressionsThe staff was very friendly and hard working! I will recommend this location to anyone in need of a storage unit rental.
Nasia N | First ImpressionsStorage was smaller than expected. HOWEVER, the service and staff were excellent and attentive and awesome!
Suzette K | Overall ExperienceI was having such a hard time and those ladies just swooped in and helped me out much more than They will ever know
Ruth R | First ImpressionsI was highly impressed with the professionalism, attentiveness and customer service. Particularly by Tessie/Marie and Lorraine. They have gone beyond the call of duty to help in all circumstances. Being a first time customer to UHAUL storage is a significant difference from the other competitors here in Hawaii
Charles D | Overall ExperienceOffice staff was very friendly and helpful, didn't realize first months rent was free so that was a pleasant surprise, staff also offered me the use of a spare lock so that was a bonus, bathroom is very clean as well as the loading/unloading area. Only disappointment was that locker location wasn't on the ground level as was told by your operator on the mainland when I called to reserve the storage unit. This senior citizen was looking for an easier access locker location, but all in all it was a very pleasant experience.
Paul H | First ImpressionsVery nice office staff!
Dorinda M | Overall ExperienceThe woman who helped me was Awesome she was super accommodating and helpful , excellent customer service. I would only recommend Uhaul storage to my Ohana I’ve been to several storages here in Honolulu’s and this woman and this facility is by far the best all around. So if your looking for somewhere clean, secure with great customer service, then this is the place. Oh yea and the primary reason for choosing this haul to store my personal treasures is they by far have the best prices. And that's without any promotions. Ok Nuff said!! Sincerely, A very satisfied customer!!
Cheryl B | First ImpressionsI’ve been a customer for more than five years and have spent lots of money I appreciate the manager taking very good care of me in this trying situation. This is very conveniently located one block from my home and I appreciate the fact that the hours are 24 hours
MICHELE O | Overall ExperienceGreat service. Fast. Efficient. Friendly. Great price. Recommend them.
Silas J | First ImpressionsIpo was more than helpful, even tho I walked in when they were ready to walk out the door and go home for the evening. Ipo took the time to help me with my storage needs. I am grateful for the service I received at U-Haul Moving and Storage in Kakaako & would defiantly recommend them to my family and friends.
Jeannette F | First ImpressionsUhaul Self storage is easier and convenient to access. Best part is the quick transactions and changes.
Divine D | Overall ExperienceI would highly recommend this facility for excellent storage. Thank you very much for you excellent service!
Beverly P | Overall ExperienceMy unit had small flooding, roof damage, and pests. A good portion if my items were ruined and thrown away such as my main living room TV and a bunch of my gym equipment.
Codi P | Overall ExperienceThan you for your services over the past few years. My experience with UHaul was wonderful. It was easy to change units whenever I needed to downsize, and the staff was always really friendly and helpful. I'm really glad I chose your company.
Dean S | Overall ExperienceFast friendly service!
Eric V | Overall ExperienceIpolani Moss is an asset to your company. Take good care of her.
JANICE I | Overall ExperienceAwesome, you guys are very helpful!
JOHN R | Overall ExperienceWhen I went to check out, the person said his computer was having issues. He said he had to put extra moving blankets, dolly, and flat wheeled dolly to check out, but that I would not get charged. I asked for a receipt because this didn't seem right. And on it, I was charged for 12 moving blankets not the 6 I reserved, 2 dollys (we only reserved one and used one) and 2 flat dollys (reserved one only). Overall I was over charged $20. I tried to call today, but no one answers.
Christopher W | First ImpressionsI love Lorraine and Ipolani. They are so nice and helpful. I’m always glad to see them :)
Lauren Y | First ImpressionsStaff were extremely friendly and helpful all the time. Facilities are clean and climate controlled. I would use them again anytime.
Dawn M | Overall ExperienceThe facility was secure, well-maintained and easy-to-access. Opening and closing the unit was easy. The customer service was great.
Vanessa S | Overall ExperienceExcellent Staff thank you for 6 years 🥰
HOKULANI H | Overall ExperienceIpo and her staff is amazing.
GREGORY P | Overall ExperienceThe staff were very helpful with every request. I’m very impressed with their service. The facility was also clean, cool, and bright.
Courtney F | Overall ExperienceVery nice helpful and friendly staff.
TROY G | First ImpressionsMy experience with the facility was favorable. I was surprised and displeased that the monthly fee is not prorated when moving out early.
Pecola G | Overall ExperienceGreat customer service -needed a bigger unit than I signed up for and I was pleasantly surprised by the cleanliness of the facility.
EILEEN T | First ImpressionsGreat service on the phone and in-person. Ipo was so kind and helpful!
Camie K | First ImpressionsWonderful experience with Uhaul storage, especially the manager Ipolani and all the staff are very very friendly, professional, helpful. They provided me exactly what I needed at the time, I wanted a large unit I got it and on the ground level, no elevator needed. When I needed to move out, they provided me a Uhaul van which made move so much easier, just took one trip and that was that simple. I'm very grateful and thank you Uhaul and the great staff you have. Will defenately recommend to friends and families. Aloha, thank you again for the great service you provide to our community and Best luck to your business, wishing you great success and prosperity, peace and happiness. God Bless!
Vicky Z | Overall ExperienceDue to COVID everything is ok to certain extent Everything could be better perhaps in the future !
Anthe T | Overall ExperienceAll the staffs are amazing and cool due to coronavirus the staffs are still available to preformed at there highest best. Staff name MARK he's been very helpful and great polite to talk awesome guy thanks to the staff of uhaul Kakaako
Anh T | First ImpressionsEveryone at Uhaul was very friendly and helpful. I would definitely go back there, if I needed a storage in the future.
Shekaiba S | Overall ExperienceThe staff was always there to help you. I appreciate them for their tiime in helping me even when I experience financial difficulty’s. Alway was I greeted with kind words and offers of help. I have never had a greater storage experience such as u- haul. I believe the staff made the difference in my stay there. Thank you IIPO and associates for that experience I will be forever great full to you and your staff.
Roxsand M | Overall ExperienceThe staff was professional, friendly, and helpful. Very nice facility that I would recommend for both your truck rental and storage needs.
Jacob R | Overall ExperienceThe facility is well secured and maintained and staffing is excellent. Additionally, it is in a convenient location to downtown and affordable.
SUSAN L | Overall ExperienceThis storage facility is staffed with friendly, helpful people, there are always dolleys & carts available to use, trucks for rent, and the hallways are spacious & well-lit, with temperature control to keep your items stored in good condition. I highly recommend them & would use them again if I needed storage in Honolulu. Mahalo!
Jennifer K | Overall ExperienceIpolani Moss is the best! Great staff member!
Kyle C | Overall ExperienceThe associates always gave excellent customer service. They were approachable with anything you may need.
Brian I | Overall ExperienceManager very helpful
Courtney F | First ImpressionsFirst time renting a storage unit. Great experience! Extremely friendly and helpful staff!!!!
Dean Y | Overall ExperienceStaff at UHaul Kakaako are outstanding and always ready to help A+++
charles b | Overall ExperienceTerrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!
Gary G | First ImpressionsIpo and Mark are fantastic! Thanks!
PATRICK P | Overall Experiencejust a storage facility
John P | Overall ExperienceExcellent services, great staff!!
charles b | First ImpressionsGreat Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.
Divine D | Overall Experiencegreat people at Kakaako Uhaul !
John R | First ImpressionsThe staff was great and displayed great teamwork.
Brian I | First ImpressionsService is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.
Rick L | First ImpressionsIpolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!
CARMEN G | Overall ExperienceThanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.
Michael H | First ImpressionsMs Ipolani was very friendly and helpful! Mahalo!
Svetlana W | First ImpressionsI had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.
Shekaiba S | First ImpressionsThe staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.
Marcelo S | First ImpressionsVery nice customer service
Divine D | First ImpressionsThe customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.
Jessica G | Overall ExperienceGreat experience!! Always friendly! Always clean with parking and dollys!
Lee A | Overall ExperienceQuick and easy set up of my account. The staff was helpful and friendly.
Vanessa S | First Impressionsthanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!
John R | Overall ExperienceI wasn’t notified of change when trying to pay my bill with prepaid card that used to work previously
HOWARD K | Overall ExperienceI like u haul company I feel my things are safe and I like the service and friendly people there. It’s convenient for me to get there Thank you for your help. For Linda duhaylonsod
Linda D | First ImpressionsMark did a great job walking me through the process and was friendly and efficient.
Ryan T | First ImpressionsStaff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankful
Maleah T | Overall ExperienceExtremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!
Kathy S | Overall ExperienceIpolani Moss went above and beyond to accommodate my storage needs.
Kat K | First ImpressionsIpolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!
Yvette G | First ImpressionsI plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.
derek y | Overall ExperienceEverything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.
Lori A | Overall ExperienceFriendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)
Jessica G | First ImpressionsThank you Mark!
PATRICK P | First ImpressionsYour employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.
lorna a | First ImpressionsMy only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!
Julie H | Overall ExperienceI'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & mom
Tyler M | First ImpressionsService was exceptional!
Jada W | First ImpressionsI want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsod
linda d | Overall ExperienceVery helpful and accessible!
darron b | Overall ExperienceGreat staff
THOMAS M | Overall ExperienceMark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!
Harrison F | First ImpressionsStaff was very helpful and accommodating with finding us a unit that fit our couch.
Nicholas W | First ImpressionsThank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.
EDGAR B | Overall ExperienceI will never use again
Hyun D | Overall ExperienceGreat service. Much mahalo.
Jude R | First ImpressionsWent to look at a few storage units this one was by far the cleanest with the best staff
Marc M | Overall ExperienceStaff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.
LEE L | Overall ExperienceMy card doesn't work, but Staff said this would be resolved next week.
Audrey B | First ImpressionsOffered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.
Cami M | First ImpressionsVery personable and helpful.
Gertrude L | First ImpressionsThey are kind and friendly
Yoshio S | First ImpressionsMy move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.
MARIAN B | Overall ExperienceOverall, the storage facility and my experience there were great and I'd recommend them to others.
JEFFREY J | Overall ExperienceVery friendly and nice to work with. The location is clean and easy to access. Thank you.
Stephanie B | First ImpressionsWe had a great experience here!
Sherry W | Overall ExperienceStaff very helpful
Shaynese B | First ImpressionsFriendly, helpful. Lots of ALOHA 🌺
ALFREDA W | First ImpressionsStorage facilities are well maintained and the staff is courteous and professional.
ROBERT F | Overall ExperienceGreat friendly staff A positive experience. A feather in U Haul’ cap for sure.
Juan s | Overall ExperienceYou guys are very nice to talk and rent from thank you very much monica
MONICA C | First ImpressionsEveryone was friendly, helpful, and efficient; the storage place itself is very secure.
Holly B | First ImpressionsThe General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.
Grady D | First ImpressionsGreat professional experience!
Eric T | Overall ExperienceThe entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.
CHRISTOPHER K | First ImpressionsLorraine provided excellent customer service. Very kind and knowledge.
Kimberly L | Overall ExperienceI was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.
Christine F | Overall ExperienceGood value, facility is clean, good security and access. Customer service is very good.
Eric T | First ImpressionsExcellent customer service. Knowledgeable and friendly employees. Great location.
Kimberly L | First ImpressionsIpolani was very helpful.
Colleen U | First ImpressionsFast, friendly and efficient.
Charles P | First ImpressionsGreat experience.
Cassandra S | Overall ExperienceFriendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.
The C | First ImpressionsMost affordable storage option compared to other storage facilities on island!
Ericson C | Overall ExperienceOverall good facility
Allen C | Overall ExperienceEasy to use and convenient
Sean P | First ImpressionsIt’s so good to useful storage and all the staff are a very friendly!!
Hyun D | First ImpressionsExcellent customer service!
Christine F | First ImpressionsStaff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!
Machelle P | Overall ExperienceFacility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).
kaoru m | First ImpressionsExcellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.
christie j | Overall ExperienceThe facility is much improved over several previous management companies.
ELIZABETH B | Overall ExperienceExcellent service from Sean
Carlos M | First Impressionstop and fair pros !
John R | First ImpressionsNo comments
Sajge C | Overall ExperienceBigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazard
Yasu N | Overall ExperienceI closed my Uhaul account early, shouldn't I receive a refund for the remaining days?
David H | Overall ExperienceThank You So Much Jeremy!! From Lani and Bond #1070
darlani k | Overall ExperienceFirst class service!!!
WILLARD H | ReservationUnpleasant and rude staff. Threatened to evict me if I didn’t furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.
TAI K | Overall ExperienceJeremy Young doesn't have the work or life experience to manage anything.
RICHARD M | Overall ExperienceGood service
YOSHIDIA C | Overall ExperienceI was happy with everything for almost a year til we unloaded the unit on Sunday. I found that $1,200 of my retail display fixtures in the back of the unitwere destroyed by water. Please contact me.
Laurel B | Overall ExperienceStaff was extremely friendly and helpful. My only bad experience is i had to throw out an entire box of books and clothes due to mold in the ‘climate control’ units
Talia J | Overall ExperienceThank you for the storage!
john h | Overall ExperienceLot's of ALOHA! Great team
mike r | Overall ExperienceEveryone at UHAUL in Kaka'ako have always been courteous, patient, and offered excellent suggestions. At the same they have been straight forward as to what options were possible, and some that werent
mark h | Overall Experience