Lady in the office is super nice, great customer service. The van was clean, and it got the job done. Came a day early to check out the van and ask questions, she was super helpful and knowledgeable. That being said, the app with the contact less check in is trash. The app was giving me the run around to check in and get my van. So if you do rent from here. Don't use the app to check in, it's a 30 minute headache to do something that should have taken les then a minute to do. Bottom line, people better then robots.Sean W.
Customer Reviews for U-Haul Moving & Storage of Kakaako
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer service GirL..... MaHaLo ...RICHARD C.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.STERLING S.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.VERKISHIAK D.
Quick friendly and efficient transaction- perfect!Laura L.
Terrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!Gary G. | First Impressions
Good and new strong truckJuan A.
Very helpful and friendly staff allow me to make changes necessary to my needs. Great service and hours. Absolutely recommend to anyone who needs the facilities or trucks. Mahalo!JON D.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Peter P. | Overall Experience
Service superb and personnel excellent. Great place to rent a van.WENDELL H.
Bringing the truck back was hard to do as there were no spots to park afterhours so I had to call and park in front of the garage and make sure it is fine. There is a parking lot just across the street by a rent a garage area, perhaps a deal could be made with that company to let uhaul use their parking lot for spots to bring back trucks afterhours. Also, the driver door needed to be shut hard or it would register as open. Besides that, everything went great! I would recommend this uhaul.CODY B.
Not charge a $25 cleaning fee when it was returned as it was picked up. And charged without warning or explanation. Not happy about that. Otherwise understanding staff and easy transaction. Just can't stand surprise fees?! DissapointedTIFFANY D.
Staffs are very friendly and helpfulJeanne E.
Customer did not leave a comment.Joyce C.
Ipo and Mark are fantastic! Thanks!PATRICK P. | Overall Experience
Customer did not leave a comment.Ariana A.
just a storage facilityJohn P. | Overall Experience
Everything was great, easy check in easy check out, helpful staff, thanks:)Sarah H.
All i know things were perfect for me it went as smooth as can be 5 stars âï¸Alan C.
Excellent services, great staff!!charles b. | First Impressions
Customer did not leave a comment.VERKISHIAK D.
Customer did not leave a comment.YUCHAE K.
The GM Ipo and her staff are consistently professional, friendly, efficient, and great to work with when we need their services. They are truly outstanding! I highly recommend this U-Haul Storage location.STERLING S.
Customer did not leave a comment.Ryan T.
Very convenient location, and the staff was friendly. Uhaul was clean and maintained. My only issue was trying to find parking for my personal vehicle, but the young woman working accommodated me by helping me move the uhaul.JENNIFER K.
Customer did not leave a comment.Eduardo B.
Customer did not leave a comment.JOEL B.
Great Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.Divine D. | Overall Experience
great people at Kakaako Uhaul !John R. | First Impressions
Customer did not leave a comment.Randall H.
Customer did not leave a comment.Anita A.
GM Ipo, Mark, and Lorraine were extremely helpful, professional, efficient, and always friendly, in assisting our company with a van rental. Highly recommend them and this U-Haul Storage location!!Mark S.
Customer did not leave a comment.Joey B.
Customer did not leave a comment.Joseph T.
Customer did not leave a comment.Craig M.
I was absolutely Pleased with the Excellent Customer Service from both the beginning to the end! This staff is The BestðŸ¤—ðŸ¤—ðŸ¤— Extremely Helpful and so friendly! I really appreciate all their trouble of assisting me and I HIGHLY RECOMMEND this U-Haul service to all! Will definitely go back to them again! They go above and beyond on making sure your needs are fulfilled! The Cargo Van was AwesomeðŸ¤— Thank You so much!Karen F.
The staff was great and displayed great teamwork.Brian I. | First Impressions
none at this timeBryan K.
Customer did not leave a comment.Jenalyn N.
Customer did not leave a comment.LIAM PATRICK R.
Very helpfulDOROTHEA C.
Customer did not leave a comment.Mark O.
Service is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.Rick L. | First Impressions
Customer did not leave a comment.Maelene S.
Ipolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!CARMEN G. | Overall Experience
Customer did not leave a comment.TODD T. | First Impressions
Customer did not leave a comment.Jordan C.
would rent again. good customer service. very easyDavid H.
I'm an experienced truck driver, so I was a able to move out of the cramped parking spot without assistance, but experience is not a rental requirement and the close proximity that the vehicles are stored in create a liability issue I almost wouldn't want to gamble with a second time.CELESTE K.
Customer did not leave a comment.Michelle N.
Customer did not leave a comment.Travis K.
Good rental good service. Truck well maintained. You might mention it is mandatory to take photo of license with smart phone.THOMAS B.
Outstanding customer service. Sharing the aloha every step.EDWARDMICHAEL H.
Service was great and very helpful.Dylan S.
Customer did not leave a comment.Fred T.
Ipo Moss was very nice & accomodating. The process was fast & easy for check in & check out.Toni P.
Customer did not leave a comment.DARLENE K.
Customer did not leave a comment.AISHA CERELINA H.
Customer did not leave a comment.KRIS O.
Customer did not leave a comment.Joseph E.
Customer did not leave a comment.CHRISTIE R.
Thanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.Michael H. | First Impressions
Both individuals I interacted with, were extremely professional and kind. If I ever need to rent another Uhaul, I know exactly where to go.KIRBY B.
Staff was very friendly, drop off was easy!Michael G.
The owner was extremely helpful and patient with me........and I was in a terrible mood. She was the best and I'll not visit her business again in such a state. Thank you and of course I recommend you to others.Douglas P.
Customer did not leave a comment.CHRISTOPHER N.
Customer did not leave a comment.KANOELEHUA R.
Great truck , great serviceDavid C.
Ms Ipolani was very friendly and helpful! Mahalo!Svetlana W. | First Impressions
Customer did not leave a comment.ROBERT S.
I had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.Shekaiba S. | First Impressions
I didn't get the clerks name, but the person who helped me at the front desk was very nice and helpful. This person helped me step by step. I am a returning customer at Honolulu kakaako location and will continue this location for future services.SONNY HEENALU M.
Customer did not leave a comment.Shan C.
The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.Marcelo S. | First Impressions
The staff are always extremely friendly, professional, and efficient in supporting all of our van rental and storage needs. Highly recommend this U-Haul Storage location!Sterling S.
Your GM Ipo and employees Lorraine and Mark, were terrific in every way, in assisting me and our company with our van rentals. They are always extremely friendly, professional, and efficient in supporting our needs. Highly recommend this U-Haul Storage location!STERLING S.
Customer did not leave a comment.Ruy C.
Customer did not leave a comment.Marlene M. K. | Overall Experience
Good customer service on the call center and local store.rudy C.
Everytime my family and i use your rental van we get great fast service and very friendly conversation.Thankyou so much for a great experience you provide us with. We always use your location its the best. MAHALO PLENTYðŸ’CHAZ N.
Customer did not leave a comment.Shari D. | First Impressions
Very nice customer serviceDivine D. | First Impressions
check out lttle bit faster.PAULINO R.
Not sure where to park my cArCathy S.
The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.Jessica G. | Overall Experience
Everyone and everything was great. Just a minor thing. The return of the vehicle... just thought there was a â€œyardâ€ per se to bring vehicle in. But we understood the situation with the location. But overall check in to return was all very very simple and easy. Signing the contract, everything was thoroughly explained and even after we returned the van and I had questions, the staff went out of their way to assist me. Thank you for everything and we will definitely use this location again.Gerard T.
Customer did not leave a comment.Sean P. | Overall Experience
Customer did not leave a comment.ADAM L.
As always, both GM Ipo and Lorraine were terrific to work with, as they are always friendly, professional, and efficient. They always do a great job of assisting us with our van rentals and locker needs. They are a great asset to your company!STERLING S.
One issue we had was that we saw small roach in the van. We did not see another one after that, but that was the only issue we ran into.Yun K.
Great experience!! Always friendly! Always clean with parking and dollys!Lee A. | Overall Experience
Great serviceVIET N.
Customer did not leave a comment.RUSSELL H.
Customer did not leave a comment.BRIAN D.
Customer did not leave a comment.Matthew P. | First Impressions
Customer did not leave a comment.Pethe S.
Customer did not leave a comment.Tamotsu W.
Customer did not leave a comment.RAYMOND J.
I was most impressed by the vehicle review at checkout. It is way better than rental car companies like Budget and Avis!CAROL K.
Customer did not leave a comment.MAROS S.
Customer did not leave a comment.John C.
Quick and easy set up of my account. The staff was helpful and friendly.Vanessa S. | First Impressions
like the service and the price.JOHN N.
thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!John R. | Overall Experience
The two female workers were AMAZING and EFFICIENT! One of the best moving vehicle rental experiences I have encountered. Please thank them for me. I will return there when I need a moving rental and I will tell friends.Kehaulani O.
Customer did not leave a comment.Eric T.
Customer did not leave a comment.Mitchell K.
Customer did not leave a comment.Mitchell K.
Thank You!LAWRENCE S.
I would definitely use their vehicles again soon.Bernabe Alan B.
Customer did not leave a comment.jennifer S.
Interaction with both ladies - both Very Helpful, Courteous and Kind. Great Customer Service always leads to loyalty and repeat business - I will return for Sure!!!! A++++++Nicole Lyann C.
Customer did not leave a comment.Irene I.
IPO is an excellent representative for to U Haul. The entire experience was seamless...Ronald Y.
The staff was very nice during pickup and dropping off, wonderful experienceCharles K.
Staff was dope. Quick, knowledgeable and courteous. Give them raises.LARISSA F.
The U-Haul iPhone app is buggy.Arnel M.
Customer did not leave a comment.Marlene M. K. | First Impressions
Customer did not leave a comment.GERREN S. | Overall Experience
Customer did not leave a comment.PATRICK P. | Overall Experience
Customer did not leave a comment.Elizabeth M. | First Impressions
Customer did not leave a comment.Ronald P. | First Impressions
I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previouslyHOWARD K. | Overall Experience
I like u haul company I feel my things are safe and I like the service and friendly people there. It’s convenient for me to get there Thank you for your help. For Linda duhaylonsodLinda D. | First Impressions
Customer did not leave a comment.Chris M. | Overall Experience
Mark did a great job walking me through the process and was friendly and efficient.Ryan T. | First Impressions
Customer did not leave a comment.LAURA LEW ANDREWS W. | Overall Experience
Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankfulMaleah T. | Overall Experience
Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!Kathy S. | Overall Experience
Customer did not leave a comment.abigael j. | Overall Experience
Customer did not leave a comment.Arnel P. | Overall Experience
Ipolani Moss went above and beyond to accommodate my storage needs.Kat K. | First Impressions
Customer did not leave a comment.LINDA P. | Overall Experience
Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!Yvette G. | First Impressions
I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.derek y. | Overall Experience
Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.Lori A. | Overall Experience
Customer did not leave a comment.MARY R. | Overall Experience
Customer did not leave a comment.Stephanie B. | Overall Experience
Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)Jessica G. | First Impressions
Customer did not leave a comment.Andrew E. | Overall Experience
Customer did not leave a comment.Mekedese E. | Overall Experience
Thank you Mark!PATRICK P. | First Impressions
Your employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.lorna a. | First Impressions
My only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!Julie H. | Overall Experience
I'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & momTyler M. | First Impressions
Customer did not leave a comment.Kathy S. | First Impressions
Service was exceptional!Jada W. | First Impressions
I want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsodlinda d. | Overall Experience
Very helpful and accessible!darron b. | Overall Experience
Customer did not leave a comment.sergio s. | Overall Experience
Great staffTHOMAS M. | Overall Experience
Customer did not leave a comment.Gertrude L. | Overall Experience
Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!Harrison F. | First Impressions
Staff was very helpful and accommodating with finding us a unit that fit our couch.Nicholas W. | First Impressions
Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.EDGAR BUENO B. | Overall Experience
I will never use againHyun Dal S. | Overall Experience
Great service. Much mahalo.Jude R. | First Impressions
Went to look at a few storage units this one was by far the cleanest with the best staffMarc M. | Overall Experience
Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.LEE L. | Overall Experience
My card doesn't work, but Staff said this would be resolved next week.Audrey B. | First Impressions
Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.Cami M. | First Impressions
Very personable and helpful.Gertrude L. | First Impressions
They are kind and friendlyYoshio S. | First Impressions
My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.MARIAN B. | Overall Experience
Overall, the storage facility and my experience there were great and I'd recommend them to others.JEFFREY J. | Overall Experience
Very friendly and nice to work with. The location is clean and easy to access. Thank you.Stephanie B. | First Impressions
We had a great experience here!Sherry W. | Overall Experience
Staff very helpfulShaynese B. | First Impressions
Friendly, helpful. Lots of ALOHA 🌺ALFREDA W. | First Impressions
Storage facilities are well maintained and the staff is courteous and professional.ROBERT F. | Overall Experience
Great friendly staff A positive experience. A feather in U Haul’ cap for sure.Juan s. | Overall Experience
You guys are very nice to talk and rent from thank you very much monicaMONICA C. | First Impressions
Everyone was friendly, helpful, and efficient; the storage place itself is very secure.Holly B. | First Impressions
The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.Grady D. | First Impressions
Great professional experience!Eric T. | Overall Experience
The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.CHRISTOPHER K. | First Impressions
Lorraine provided excellent customer service. Very kind and knowledge.Kimberly L. | Overall Experience
I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.Christine F. | Overall Experience
Good value, facility is clean, good security and access. Customer service is very good.Eric T. | First Impressions
Excellent customer service. Knowledgeable and friendly employees. Great location.Kimberly L. | First Impressions
Ipolani was very helpful.Colleen U. S. | First Impressions
Fast, friendly and efficient.Charles P. | First Impressions
Great experience.Cassandra S. | Overall Experience
Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.Susan M. | First Impressions
Most affordable storage option compared to other storage facilities on island!Ericson C. | Overall Experience
Overall good facilityAllen C. | Overall Experience
Easy to use and convenientSean P. | First Impressions
It’s so good to useful storage and all the staff are a very friendly!!Hyun Dal S. | First Impressions
Excellent customer service!Christine F. | First Impressions
Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!Machelle P. | Overall Experience
Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).kaoru m. | First Impressions
Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.christie j w. | Overall Experience
The facility is much improved over several previous management companies.ELIZABETH B. | Overall Experience
Excellent service from SeanCarlos M. | First Impressions
top and fair pros !John R. | First Impressions
No commentsSajge C. | Overall Experience
Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazardYasu N. | Overall Experience
I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?David H. | Overall Experience
Thank You So Much Jeremy!! From Lani and Bond #1070darlani k. | Overall Experience
First class service!!!WILLARD H. | Reservation
Unpleasant and rude staff. Threatened to evict me if I didn’t furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.TAI K. | Overall Experience
Jeremy Young doesn't have the work or life experience to manage anything.RICHARD M. | Overall Experience
Good serviceYOSHIDIA CO.LTD Y. | Overall Experience
I was happy with everything for almost a year til we unloaded the unit on Sunday. I found that $1,200 of my retail display fixtures in the back of the unitwere destroyed by water. Please contact me.Laurel B. | Overall Experience
Staff was extremely friendly and helpful. My only bad experience is i had to throw out an entire box of books and clothes due to mold in the ‘climate control’ unitsTalia J. | Overall Experience
Thank you for the storage!john h. | Overall Experience
Lot's of ALOHA! Great teammike r. | Overall Experience
Everyone at UHAUL in Kaka'ako have always been courteous, patient, and offered excellent suggestions. At the same they have been straight forward as to what options were possible, and some that werentmark h. | Overall Experience