Customer Reviews for U-Haul Moving & Storage of Kakaako

769 reviews

438 Kamakee St   Honolulu, HI 96814

(808) 725-3405

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(808) 725-3405

438 Kamakee St
Honolulu, HI 96814

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lady in the office is super nice, great customer service. The van was clean, and it got the job done. Came a day early to check out the van and ask questions, she was super helpful and knowledgeable. That being said, the app with the contact less check in is trash. The app was giving me the run around to check in and get my van. So if you do rent from here. Don't use the app to check in, it's a 30 minute headache to do something that should have taken les then a minute to do. Bottom line, people better then robots.

Sean W. 
Rating:
5.0

Great Customer service GirL..... MaHaLo ...

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

STERLING S. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

VERKISHIAK D. 
Rating:
4.0

Quick friendly and efficient transaction- perfect!

Laura L. 
Rating:
5.0

Terrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!

Gary G.  |  First Impressions 
Rating:
5.0

Good and new strong truck

Juan A. 
Rating:
5.0

Very helpful and friendly staff allow me to make changes necessary to my needs. Great service and hours. Absolutely recommend to anyone who needs the facilities or trucks. Mahalo!

JON D. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Peter P.  |  Overall Experience 
Rating:
5.0

Service superb and personnel excellent. Great place to rent a van.

WENDELL H. 
Rating:
4.0

Bringing the truck back was hard to do as there were no spots to park afterhours so I had to call and park in front of the garage and make sure it is fine. There is a parking lot just across the street by a rent a garage area, perhaps a deal could be made with that company to let uhaul use their parking lot for spots to bring back trucks afterhours. Also, the driver door needed to be shut hard or it would register as open. Besides that, everything went great! I would recommend this uhaul.

CODY B. 
Rating:
3.0

Not charge a $25 cleaning fee when it was returned as it was picked up. And charged without warning or explanation. Not happy about that. Otherwise understanding staff and easy transaction. Just can't stand surprise fees?! Dissapointed

TIFFANY D. 
Rating:
5.0

Staffs are very friendly and helpful

Jeanne E. 
Rating:
5.0

Nothing

DENIS M. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
5.0

Ipo and Mark are fantastic! Thanks!

PATRICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana A. 
Rating:
5.0

Amazing!

Iteiosy T. 
Rating:
3.0

just a storage facility

John P.  |  Overall Experience 
Rating:
5.0

Everything was great, easy check in easy check out, helpful staff, thanks:)

Sarah H. 
Rating:
5.0

All i know things were perfect for me it went as smooth as can be 5 stars ⭐️

Alan C. 
Rating:
5.0

Excellent services, great staff!!

charles b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERKISHIAK D. 
Rating:
5.0

Customer did not leave a comment.

YUCHAE K. 
Rating:
5.0

The GM Ipo and her staff are consistently professional, friendly, efficient, and great to work with when we need their services. They are truly outstanding! I highly recommend this U-Haul Storage location.

STERLING S. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Very convenient location, and the staff was friendly. Uhaul was clean and maintained. My only issue was trying to find parking for my personal vehicle, but the young woman working accommodated me by helping me move the uhaul.

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
3.0

Customer did not leave a comment.

JOEL B. 
Rating:
5.0

Great Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.

Divine D.  |  Overall Experience 
Rating:
5.0

great people at Kakaako Uhaul !

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Nothing

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
5.0

GM Ipo, Mark, and Lorraine were extremely helpful, professional, efficient, and always friendly, in assisting our company with a van rental. Highly recommend them and this U-Haul Storage location!!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

I was absolutely Pleased with the Excellent Customer Service from both the beginning to the end! This staff is The Best🤗🤗🤗 Extremely Helpful and so friendly! I really appreciate all their trouble of assisting me and I HIGHLY RECOMMEND this U-Haul service to all! Will definitely go back to them again! They go above and beyond on making sure your needs are fulfilled! The Cargo Van was Awesome🤗 Thank You so much!

Karen F. 
Rating:
5.0

The staff was great and displayed great teamwork.

Brian I.  |  First Impressions 
Rating:
4.0

none at this time

Bryan K. 
Rating:
3.0

Customer did not leave a comment.

Jenalyn N. 
Rating:
5.0

Customer did not leave a comment.

LIAM PATRICK R. 
Rating:
5.0

Very helpful

DOROTHEA C. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Service is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.

Rick L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maelene S. 
Rating:
5.0

Ipolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!

CARMEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

would rent again. good customer service. very easy

David H. 
Rating:
4.0

I'm an experienced truck driver, so I was a able to move out of the cramped parking spot without assistance, but experience is not a rental requirement and the close proximity that the vehicles are stored in create a liability issue I almost wouldn't want to gamble with a second time.

CELESTE K. 
Rating:
4.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Good rental good service. Truck well maintained. You might mention it is mandatory to take photo of license with smart phone.

THOMAS B. 
Rating:
5.0

Outstanding customer service. Sharing the aloha every step.

EDWARDMICHAEL H. 
Rating:
5.0

Service was great and very helpful.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Fred T. 
Rating:
5.0

Ipo Moss was very nice & accomodating. The process was fast & easy for check in & check out.

Toni P. 
Rating:
5.0

Customer did not leave a comment.

DARLENE K. 
Rating:
5.0

Customer did not leave a comment.

AISHA CERELINA H. 
Rating:
5.0

Customer did not leave a comment.

KRIS O. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE R. 
Rating:
5.0

Thanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.

Michael H.  |  First Impressions 
Rating:
5.0

Both individuals I interacted with, were extremely professional and kind. If I ever need to rent another Uhaul, I know exactly where to go.

KIRBY B. 
Rating:
5.0

Staff was very friendly, drop off was easy!

Michael G. 
Rating:
5.0

The owner was extremely helpful and patient with me........and I was in a terrible mood. She was the best and I'll not visit her business again in such a state. Thank you and of course I recommend you to others.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

KANOELEHUA R. 
Rating:
5.0

Great truck , great service

David C. 
Rating:
5.0

Ms Ipolani was very friendly and helpful! Mahalo!

Svetlana W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

I had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.

Shekaiba S.  |  First Impressions 
Rating:
5.0

I didn't get the clerks name, but the person who helped me at the front desk was very nice and helpful. This person helped me step by step. I am a returning customer at Honolulu kakaako location and will continue this location for future services.

SONNY HEENALU M. 
Rating:
5.0

Customer did not leave a comment.

Shan C. 
Rating:
5.0

The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.

Marcelo S.  |  First Impressions 
Rating:
5.0

The staff are always extremely friendly, professional, and efficient in supporting all of our van rental and storage needs. Highly recommend this U-Haul Storage location!

Sterling S. 
Rating:
5.0

Your GM Ipo and employees Lorraine and Mark, were terrific in every way, in assisting me and our company with our van rentals. They are always extremely friendly, professional, and efficient in supporting our needs. Highly recommend this U-Haul Storage location!

STERLING S. 
Rating:
5.0

Customer did not leave a comment.

Ruy C. 
Rating:
5.0

Customer did not leave a comment.

Marlene M. K.  |  Overall Experience 
Rating:
5.0

Good customer service on the call center and local store.

rudy C. 
Rating:
5.0

Everytime my family and i use your rental van we get great fast service and very friendly conversation.Thankyou so much for a great experience you provide us with. We always use your location its the best. MAHALO PLENTY💝

CHAZ N. 
Rating:
4.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
5.0

Very nice customer service

Divine D.  |  First Impressions 
Rating:
5.0

check out lttle bit faster.

PAULINO R. 
Rating:
3.0

Not sure where to park my cAr

Cathy S. 
Rating:
5.0

The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.

Jessica G.  |  Overall Experience 
Rating:
5.0

Everyone and everything was great. Just a minor thing. The return of the vehicle... just thought there was a “yard” per se to bring vehicle in. But we understood the situation with the location. But overall check in to return was all very very simple and easy. Signing the contract, everything was thoroughly explained and even after we returned the van and I had questions, the staff went out of their way to assist me. Thank you for everything and we will definitely use this location again.

Gerard T. 
Rating:
5.0

Customer did not leave a comment.

Sean P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

As always, both GM Ipo and Lorraine were terrific to work with, as they are always friendly, professional, and efficient. They always do a great job of assisting us with our van rentals and locker needs. They are a great asset to your company!

STERLING S. 
Rating:
5.0

One issue we had was that we saw small roach in the van. We did not see another one after that, but that was the only issue we ran into.

Yun K. 
Rating:
5.0

Great experience!! Always friendly! Always clean with parking and dollys!

Lee A.  |  Overall Experience 
Rating:
5.0

Great service

VIET N. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

Matthew P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pethe S. 
Rating:
5.0

Customer did not leave a comment.

Tamotsu W. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND J. 
Rating:
5.0

I was most impressed by the vehicle review at checkout. It is way better than rental car companies like Budget and Avis!

CAROL K. 
Rating:
5.0

Customer did not leave a comment.

MAROS S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Quick and easy set up of my account. The staff was helpful and friendly.

Vanessa S.  |  First Impressions 
Rating:
5.0

Nothing

Bobby F. 
Rating:
5.0

like the service and the price.

JOHN N. 
Rating:
5.0

thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!

John R.  |  Overall Experience 
Rating:
5.0

The two female workers were AMAZING and EFFICIENT! One of the best moving vehicle rental experiences I have encountered. Please thank them for me. I will return there when I need a moving rental and I will tell friends.

Kehaulani O. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Mitchell K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell K. 
Rating:
5.0

Thank You!

LAWRENCE S. 
Rating:
5.0

I would definitely use their vehicles again soon.

Bernabe Alan B. 
Rating:
4.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

Interaction with both ladies - both Very Helpful, Courteous and Kind. Great Customer Service always leads to loyalty and repeat business - I will return for Sure!!!! A++++++

Nicole Lyann C. 
Rating:
5.0

Customer did not leave a comment.

Irene I. 
Rating:
5.0

IPO is an excellent representative for to U Haul. The entire experience was seamless...

Ronald Y. 
Rating:
5.0

The staff was very nice during pickup and dropping off, wonderful experience

Charles K. 
Rating:
5.0

Staff was dope. Quick, knowledgeable and courteous. Give them raises.

LARISSA F. 
Rating:
5.0

The U-Haul iPhone app is buggy.

Arnel M. 
Rating:
5.0

Customer did not leave a comment.

Marlene M. K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERREN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
3.0

I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previously

HOWARD K.  |  Overall Experience 
Rating:
5.0

I like u haul company I feel my things are safe and I like the service and friendly people there. It’s convenient for me to get there Thank you for your help. For Linda duhaylonsod

Linda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  Overall Experience 
Rating:
5.0

Mark did a great job walking me through the process and was friendly and efficient.

Ryan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA LEW ANDREWS W.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankful

Maleah T.  |  Overall Experience 
Rating:
5.0

Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!

Kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abigael j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnel P.  |  Overall Experience 
Rating:
5.0

Ipolani Moss went above and beyond to accommodate my storage needs.

Kat K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA P.  |  Overall Experience 
Rating:
5.0

Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!

Yvette G.  |  First Impressions 
Rating:
1.0

I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.

derek y.  |  Overall Experience 
Rating:
2.0

Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.

Lori A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)

Jessica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mekedese E.  |  Overall Experience 
Rating:
5.0

Thank you Mark!

PATRICK P.  |  First Impressions 
Rating:
5.0

Your employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.

lorna a.  |  First Impressions 
Rating:
4.0

My only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!

Julie H.  |  Overall Experience 
Rating:
5.0

I'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & mom

Tyler M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
5.0

Service was exceptional!

Jada W.  |  First Impressions 
Rating:
5.0

I want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsod

linda d.  |  Overall Experience 
Rating:
5.0

Very helpful and accessible!

darron b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sergio s.  |  Overall Experience 
Rating:
5.0

Great staff

THOMAS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gertrude L.  |  Overall Experience 
Rating:
5.0

Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!

Harrison F.  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating with finding us a unit that fit our couch.

Nicholas W.  |  First Impressions 
Rating:
4.0

Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.

EDGAR BUENO B.  |  Overall Experience 
Rating:
1.0

I will never use again

Hyun Dal S.  |  Overall Experience 
Rating:
5.0

Great service. Much mahalo.

Jude R.  |  First Impressions 
Rating:
5.0

Went to look at a few storage units this one was by far the cleanest with the best staff

Marc M.  |  Overall Experience 
Rating:
3.0

Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.

LEE L.  |  Overall Experience 
Rating:
4.0

My card doesn't work, but Staff said this would be resolved next week.

Audrey B.  |  First Impressions 
Rating:
4.0

Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.

Cami M.  |  First Impressions 
Rating:
4.0

Very personable and helpful.

Gertrude L.  |  First Impressions 
Rating:
4.0

They are kind and friendly

Yoshio S.  |  First Impressions 
Rating:
5.0

My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.

MARIAN B.  |  Overall Experience 
Rating:
4.0

Overall, the storage facility and my experience there were great and I'd recommend them to others.

JEFFREY J.  |  Overall Experience 
Rating:
5.0

Very friendly and nice to work with. The location is clean and easy to access. Thank you.

Stephanie B.  |  First Impressions 
Rating:
5.0

We had a great experience here!

Sherry W.  |  Overall Experience 
Rating:
5.0

Staff very helpful

Shaynese B.  |  First Impressions 
Rating:
5.0

Friendly, helpful. Lots of ALOHA 🌺

ALFREDA W.  |  First Impressions 
Rating:
5.0

Storage facilities are well maintained and the staff is courteous and professional.

ROBERT F.  |  Overall Experience 
Rating:
5.0

Great friendly staff A positive experience. A feather in U Haul’ cap for sure.

Juan s.  |  Overall Experience 
Rating:
5.0

You guys are very nice to talk and rent from thank you very much monica

MONICA C.  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful, and efficient; the storage place itself is very secure.

Holly B.  |  First Impressions 
Rating:
5.0

The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.

Grady D.  |  First Impressions 
Rating:
5.0

Great professional experience!

Eric T.  |  Overall Experience 
Rating:
5.0

The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.

CHRISTOPHER K.  |  First Impressions 
Rating:
5.0

Lorraine provided excellent customer service. Very kind and knowledge.

Kimberly L.  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.

Christine F.  |  Overall Experience 
Rating:
5.0

Good value, facility is clean, good security and access. Customer service is very good.

Eric T.  |  First Impressions 
Rating:
5.0

Excellent customer service. Knowledgeable and friendly employees. Great location.

Kimberly L.  |  First Impressions 
Rating:
5.0

Ipolani was very helpful.

Colleen U. S.  |  First Impressions 
Rating:
5.0

Fast, friendly and efficient.

Charles P.  |  First Impressions 
Rating:
5.0

Great experience.

Cassandra S.  |  Overall Experience 
Rating:
5.0

Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.

Susan M.  |  First Impressions 
Rating:
5.0

Most affordable storage option compared to other storage facilities on island!

Ericson C.  |  Overall Experience 
Rating:
4.0

Overall good facility

Allen C.  |  Overall Experience 
Rating:
5.0

Easy to use and convenient

Sean P.  |  First Impressions 
Rating:
5.0

It’s so good to useful storage and all the staff are a very friendly!!

Hyun Dal S.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Christine F.  |  First Impressions 
Rating:
2.0

Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!

Machelle P.  |  Overall Experience 
Rating:
4.0

Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).

kaoru m.  |  First Impressions 
Rating:
5.0

Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.

christie j w.  |  Overall Experience 
Rating:
5.0

The facility is much improved over several previous management companies.

ELIZABETH B.  |  Overall Experience 
Rating:
5.0

Excellent service from Sean

Carlos M.  |  First Impressions 
Rating:
5.0

top and fair pros !

John R.  |  First Impressions 
Rating:
5.0

No comments

Sajge C.  |  Overall Experience 
Rating:
2.0

Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazard

Yasu N.  |  Overall Experience 
Rating:
5.0

I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?

David H.  |  Overall Experience 
Rating:
5.0

Thank You So Much Jeremy!! From Lani and Bond #1070

darlani k.  |  Overall Experience 
Rating:
5.0

First class service!!!

WILLARD H.  |  Reservation 
Rating:
2.0

Unpleasant and rude staff. Threatened to evict me if I didn’t furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.

TAI K.  |  Overall Experience 
Rating:
1.0

Jeremy Young doesn't have the work or life experience to manage anything.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Good service

YOSHIDIA CO.LTD Y.  |  Overall Experience 
Rating:
2.0

I was happy with everything for almost a year til we unloaded the unit on Sunday. I found that $1,200 of my retail display fixtures in the back of the unitwere destroyed by water. Please contact me.

Laurel B.  |  Overall Experience 
Rating:
3.0

Staff was extremely friendly and helpful. My only bad experience is i had to throw out an entire box of books and clothes due to mold in the ‘climate control’ units

Talia J.  |  Overall Experience 
Rating:
4.0

Thank you for the storage!

john h.  |  Overall Experience 
Rating:
5.0

Lot's of ALOHA! Great team

mike r.  |  Overall Experience 
Rating:
5.0

Everyone at UHAUL in Kaka'ako have always been courteous, patient, and offered excellent suggestions. At the same they have been straight forward as to what options were possible, and some that werent

mark h.  |  Overall Experience 
No reviews have been submitted for this location.

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