Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

1997 reviews

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was kind and helpful. Clean and safe facility. Pleased with overall experience.

Tina R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRADLEY P. 
Rating:
4.0

The website was down which made it very difficult to fix a problem renting the right equipment, all phone lines were also down making things even more frustrating. The web experience was very hard to navigate the night prior and would not recommend it to anyone.

Blaine E. 
Rating:
2.0

First of all unit wasnt swept, night time unload no light bulb even in light fixture! $171.38 initial fee for rental for only 3 hours and only 12 miles then I get another bill for $93. for what? I swept put gas in etc. I dropped keys off with receipt for gas that I put in $15.00 so maybe 1 litre short. Not inpressed one bit!

SHAUN J. 
Rating:
1.0

The attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to $50.00 more I will never use this location again!

Micheal S.  |  Overall Experience 
Rating:
3.0

Took me over 30 minutes to check in with a confirmed reservation. Had to pay with cash as uhaul system would not accept credit ordering payment. Trailer was dirty,and hinged wheel well fender was extremely hard to get down and up I rent this type of trailer twice a year,so hopefully things will improve by the fall.

PETER W. 
Rating:
5.0

Front desk staff accused me of lying. I would suggest some customer service training would be in order

GARY G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

We were very pleased.

Wilburn M. 
Rating:
4.0

The cost is extortionate!

joshua c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Amazing, bright, well-stocked building. Fantastic and professional staff. Courteous, helpful, upbeat. 12/10 Would highly recommend. Well done!!

Kenton M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Vehicle had electronic issues so our kms were out of wack.. Unsure if we got the correct mileage we were charged for. Vehicle has cardboard left in it and garbage under the seats but other than that its uhaul can't really expect much more

Teagan M. 
Rating:
4.0

Location is good, nice clean store & lots of trucks The only negative is that the 3 times I visited the store there was only One lady working the til which created a long waiting time. There are 2 tils there so I think they need better staffing in order to get people looked after quicker

GEORGE V. 
Rating:
5.0

Good customer service. Very knowledgeable staff

DAVID A. 
Rating:
4.0

Have better tie downs on your trailers. They just seemed to be glued on. They should be stronger.

Russell K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Trevor S.  |  First Impressions 
Rating:
5.0

Drop off was very smooth, young man who helped me was very kind and professional. I have dropped of U hauls here twice now, and each time the staff is courteous. Some U Hauls in Kamloops don't even take drop offs!! So I would advise to go to this location as they are equipped to handle drop offs with no problems.

Tara E. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Staff at this location is always friendly instore. I do however wish that there was a local phone number so I don't have to talk to some American who does not know I'm calling in Canada.

KIRSTEN A. 
Rating:
4.0

Customer did not leave a comment.

CAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARDIAN O. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
1.0

I recommend Budgat to my friends and family

Sheila J. 
Rating:
4.0

Friendly and helpful location

Robert P. 
Rating:
5.0

Customer did not leave a comment.

HARALD B. 
Rating:
5.0

Rented a car hauler, easy to use, staff helped hook it up - great experience overall :D

SHAWN P. 
Rating:
5.0

Very efficient, excellent service & easily accessible.

JACK F. 
Rating:
1.0

TERRIBLE EXPERIENCE! Booked a pickup and 6x12 trailer, arrived at 12:50pm for my 1pm reservation, and no truck available. My ride had already left and I was stuck waiting on the curb for over and hour. When I asked if this would qualify for the $50 reservation guarantee, the agent Paula, said she could not authorize that and would need to ask a manager, which she didn't. Truck pulled up, and it was a 5x8 trailer not a 6x12... so truck was an hour late, wrong trailer, and no reservation guarantee credit. Truck and trailer were great, no issues, but upon return, Paula told me my bill was over $320... for 24hrs and 60km driven... when I said that was absurd, she brought me inside and went through all her documents before realizing SHE had entered the kilometres wrong. I don't use uhaul much, but I certainly won't be again!! If someone could please get back to me about this, I would very much like to inquire about the $50 reservation guarantee as my truck was over an hour late and had the wrong trailer...

DANIEL V. 
Rating:
5.0

Very friendly and helpful staff!

Laura L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
2.0

Your online truck share system was terrible. It took me one hour thirty minutes to get the truck. The person I was uploading my license to wasn't truthful at first of why I couldn't be validated. Thankfully the young lady inside was very helpful. Then the steps to drop off the truck were stupid and left you standing there confused wondering if someone was coming out our calling you or if you need to take photos per how you would get a photo of the mileage and gas after you put the key in the drop box. Also you need to have more consistency with currencies. A person should easily know what they are paying and for what. You need better UX designers if you have any at all.

BRENT G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS N. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Generally a good experience, will be back again.

Timothy F. 
Rating:
1.0

U haul was filthy dirty inside and out . Extremely bad

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

STUART N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas N.  |  First Impressions 
Rating:
3.0

Friendlier customer service!

WARREN G. 
Rating:
5.0

This place is top notch nice guy when dropped off. Good job

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jayson C. 
Rating:
2.0

Person who greeted me and helped create contract was very rude to me and his coworkers. Didnt accept his mistakes and instead made excuses as to why its not possible even when his colleagues were helping him out.

PEENAK K. 
Rating:
5.0

Nothing. My experience with you was good.

ELVIN A. 
Rating:
5.0

Everything was great. Would rent from U-Haul again. Thank you for great service. Thanks James D. Sutherland

JAMES S. 
Rating:
1.0

The man who signed out the truck and the girl who checked the condition of the truck on return were fine. There was a relatively old lady employee was also present at the time. She had some issues with me. Not happy that I did not take insurance and keep on passing absurd remarks about this. The reason that I did not take insurance was because it was covered through my CC.

MUHAMMAD R. 
Rating:
1.0

I had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.

Jason H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sungmin K. 
Rating:
2.0

Having the equipment ready to go for time requested. Review of documentation before departure.

Shannon G. 
Rating:
5.0

The customer service and product were excellent. They were extremely helpful and very professional. The lady I spoke with was very knowledgeable and made the best recommendations for what was needed! Thank you.

Peter L. 
Rating:
5.0

The trailer was well used and damaged all over. The trailer also leaked from the rear door and the front side walls damaging my stuff. Very disappointed!

DREW M. 
Rating:
3.0

Upon pick up the outside of the truck was filthy. The side windows and mirrors were so dirty we couldn't look out of them. We were told we couldn't pick it up early because it had to be cleaned. Once driving the window wipers didn't work properly and made it extremely dangerous as there was snow and the windows wipers wouldn't do what they were supposed to. With all that said the girl at the front desk in Kamloops was very friendly and helpful. That was about the only good experience we had.

KARLA N. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS Z. 
Rating:
5.0

Other than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.

FRANK A.  |  First Impressions 
Rating:
1.0

Don't keep peoples deposits we returned uhaul as we got it and that wasn't good enough apparently

JERRY R. 
Rating:
5.0

Totally awesome staff, & a very professionally run and maintained business. II will recommend them to everyone I know that is search of quality help with their moving needs! Douglas D

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

GEO P. 
Rating:
5.0

Customer did not leave a comment.

GEO P. 
Rating:
3.0

Customer Service. Two people working there, one friendly and helpful, the other not so much. I felt like I was inconveniencing the associate by being there. When i finished some hours later, I had to go through return process with the same having a bad day associate. I had a simple question about my bill that I needed clarification on (or at least bring it to U-hauls attention). While my bill was the right amount, my concern was that the bill showed my distance amount of 80km under miles. So my bill showed I had driven 80 miles. I obviously wanted to clear this up and tried asking the associate about it, but they did not seem interested in listening and I got responses like " I dont know", "ask the other person" and " there's nothing we can do". So I went inside and discussed with other associate and we confirmed I had been charged right amount even though the system was recording it in the wrong column ( you should probably look into that). And when I was walking back to my car the associate who had blown me off earlier, walked right by me and didnt even check if the issue was resolved. I am well aware its a strain to be working during a pandemic, so I would rather the associates be given training vs write ups & reprimands. Its hard out here for everyone. Bottom line : My experience being good or bad shouldnt have been determined by which associate I dealt with.

DOMINIC G. 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
4.0

The inside of windshield needs to be cleaned..my only issue with truck was the metal bar across front of box....8ft fits two roundbales perfectly but not with that bar....I had to keep tailgate down

Janet K. 
Rating:
5.0

I could not get in touch with any you haul representative to extend my rental for an extra day

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Vehicle needs a tune up and oil change, also cruz control would really help in the fuel economy on the truck that I rented.

ROBIN Y. 
Rating:
2.0

I rented in Kamloops to go to Squamish there's no drop-off in Squamish so had to pay extra gas to drive to North Vancouver. If you could reimburse me for gas that would be awesome. So very unhappy

Aaron C. 
Rating:
1.0

The workers here treat you as if you are supposed to know everything they know by working there everyday. If you miss a sign for drop off (amidst the plethora of signage on site) their body language, tone, and manner of subtle sarcasm can make one with less confidence than I feel dumb. The impression I got was that because they either don't like their job OR perhaps get annoyed with customers asking the same questions daily, that they take this out on the customer. Next, the way everything is moving to technology assumes that everyone MUST own a smart phone. The fact that the front counter Woman told me flat out that if an elderly person didn't have a cell phone, or didn't know how to use the new age apps and links (for the new walk around process) that that elderly person or any one without a cell phone then would not be able to be a customer of Uhaul. I find this both elitist and is just a way for Uhaul to add more work on to the customer and save a few bucks on labour etc. Finally, all of my past experiences with Uhaul have been in a similar vein. It is my theory that most businesses who have a monopoly on a niche do not have the necessity to adapt to poor feedback simply as there is no fear of a competitor scooping those customers as there is no where else to go; this is the paradigm I believe Uhaul overall exists in.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

My experience was great! I had to make a few last minute changes both picking up and dropping off the truck and found the staff more than helpful! Thanks!

EVAN R. 
Rating:
5.0

Keep being so friendly and accommodating to the customers. You were so helpful and patient with us, as we were very tired.

Christopher A. 
Rating:
4.0

The new kid at the front desk was super friendly and helpful.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
2.0

clean vehicles, fix app as several people were not able to use

Robin M. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY M. 
Rating:
3.0

I had reserved two dollys, but there was only one and I was charged for two. I had a friend pick up the truck because I was not available and did not know until later that there was only one dolly.

DANIEL S. 
Rating:
5.0

New location with lots of selection and easy drop off.

Shawn A. 
Rating:
5.0

Great friendly service Very efficient

JOHN A. 
Rating:
5.0

I think that a cot of 61.00 was very expensive for a two hour rental. While I was told the fuel tank was at 3/4 and should be returned the same the tank was between half and three quarters. The young woman who checked the vehicle upon return was rude. I don't think I would rent U haul in the future.

Linda W. 
Rating:
5.0

Steve hooked up my trailer and explained many things to me such as uhaul policies etc. Upon my return the young lady who assisted me asked if I had concerns about the trailer before they re-rent it. Thought the service was awesome

RICHARD D. 
Rating:
5.0

Customer Service rep was stellar and the trailer tech was fast, friendly and hooked everything up properly. I can't ask for more than that.

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Worked out well will use again

Greg P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Vaughn W. 
Rating:
1.0

Not charge a full extra day WITH the extra insurance for being 40 minutes late to return when I was doing the courtesy for f washing your vehicle. Customer service was arrogant

Josh N. 
Rating:
5.0

Staff was very helpful and friendly. Thanks

Dave C.  |  First Impressions 
Rating:
1.0

I drove the truck only 17 miles and put 22 litres of gas. I am not sure how it could be possible. I was overcharged for the fuel, when I talk about this with the manager they didn't have any answer.

Sourav B. 
Rating:
5.0

Customer did not leave a comment.

Matilda D. 
Rating:
3.0

Customer did not leave a comment.

DALLAS A. 
Rating:
4.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
5.0

I was completely happy with my whole experience today. Service awesome, very friendly and was made very easy for a 1st time renter. I thoroughly enjoyed the ford pick-up. It was great. I will definitely return to rent again.

REBECCA P. 
Rating:
3.0

Was not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.

Kyle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Nola M.  |  Overall Experience 
Rating:
3.0

We went in and booked a 26” truck a month in advance. Explained it would be myself or my husband driving it for my mom, would it need to be our credit card and info? We were told no so my mom arranged for payment etc. Arrive the day of for 9 am pickup only to not get it until 945 as the one lady was dealing with a person ahead of us. Fine and dandy but seriously I memorized the phone number as she was asked it 10 times. Then our turn. Lady was rude saying they wouldn't do that with credit card so I had to provide mine. Again on our way 45 mins later and no adjustments on time. Truck was great for moving. We returned it with how much gas we were told to fill up which was also shown on my papers I got. My mom went in and paid and thank god my husband was with her as they tried to get another 40 dollars out of her saying she didn't put enough gas in. After 15 mins of searching they realize they are wrong. No apology or anything. Overall the truck was great. The service in the building not so much. And another thing. Might want to tell your staff that cell phones are for off the clock. Not to keep answering it when trying to get information from your potential renters.

ROBERT S. 
Rating:
5.0

Thanks, it was clean and organized and cost me $110 for the day move from Dallas to Valleyview

Heather O. 
Rating:
5.0

I love this place, and the employees are top shelf. I go there and rent trucks whenever I need a break, they are less than a months rent and have roadside assistance, out of gas rescue, and can be booked or dropped off anytime. My only issue is I dropped one at a different spot, but had to return it to the original location in a hurry because another customer needed it. Only things I would change is it always seams uncomfortable, and more expensive to call and extend the rental in person, when online the process is $30 a day and gives options for multiple day extension. Since taking on the Secret Agent role for COVID-19 I find my use to be sporadic. I already applied to be a partner. Everything I touch turns to gold, so maybe we can make an arrangement locally or at the national or international level. I'm going to be continuing my work throughout 80 countries. Just FYI, there are alter egos, that represent human flaws that's just entertainment, I am the real and original smart and moralistic one. You will never have problems with me around. I am a bradass amongst the bad boys, and police the police. I don't watch tv, and I am glad I don't because I and everyone else knows the other flawed characters portraying the flaws would be against my mantra. But, there needed to be a contrast. Thank You Bradley Derek Smith Private: 7785579141

BRADLEY DEREK S. 
Rating:
5.0

So far my experience was great. the general manager Sandra was extremely helpful and pleasant.

Candace B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirk N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
4.0

Customer did not leave a comment.

Kirsten B. 
Rating:
5.0

Customer did not leave a comment.

Eugene P. 
Rating:
4.0

Customer did not leave a comment.

Amrit D. 
Rating:
1.0

Was lied to about a return station, when I called the 1800 number I was referred to by the Kamloops uhaul the woman who I spoke with was rude and condescending. Not a pleasant overall experience.

BENJAMIN M. 
Rating:
5.0

Wonderfull expierence Staff were great 5 stars

brian P. 
Rating:
5.0

Great service will use again

Colleen D. 
Rating:
4.0

Customer did not leave a comment.

Harold E. 
Rating:
3.0

The customer service personnel that run the tills and answer the phones are horribly rude

Shannon S. 
Rating:
5.0

Should say gasoline or diesel on gascap to avoid customers who dont know from making a mistake.

Brian M. 
Rating:
5.0

Not sure the young lady's name who help me but she was awesome. Very friendly would definitely rent from here again

Michael M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The staff made the procedure very easy and convenient. A very professional group! Thanks very much!

DONALD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

All my stuff was always safe.

Quinton C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mel L.  |  Overall Experience 
Rating:
5.0

Would use again if I had to. Excellent service.

Rolene S.  |  Overall Experience 
Rating:
5.0

Very friendly staff, quick and easy check in. Highly recommend.

Mel L.  |  First Impressions 
Rating:
3.0

My biggest issue was the stereotyping and unfriendly staff. Other then that the place needs to stay open later! 7pm is a ridiculously early time to be closing! And the electrical outlet were all locked. There was lots, I would be ideal if they were unlocked so who ever is at there locker can per say, charge there phone. Thx for hearing me out ☺️

Joseph G.  |  Overall Experience 
Rating:
5.0

Clean facility, carts available for use, very friendly professional staff.

Winter S.  |  First Impressions 
Rating:
4.0

The facility was clean, warm, easy to access and decently priced. Would definitely use again if needed.

Janell K.  |  Overall Experience 
Rating:
5.0

The lady at front desk was amazing and help me throughout with the move. Thanks alot

YADU KRISHNA Kris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy w.  |  Overall Experience 
Rating:
4.0

Overall unit was clean and big enough for all my items and the staff I did deal with throughout were great. Unfortunately the only thing that I would note is I wish UHaul would pro-rate in terms of storage units as I had my storage in there from Nov 30-Jan 1. I understand contracts are written and signed etc, but to charge a full month's storage ($270+ in my case) when I only used it for an extra few days over my original month was VERY disappointing, especially in these times when people are struggling with living/finances.

Riley M.  |  Overall Experience 
Rating:
5.0

Staff was very quick, efficient and kind!

Rayanne J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful in meeting what I was requesting

Gord M.  |  First Impressions 
Rating:
3.0

Extremely slow staff in office. Need more workers! Only had one person in front of me and I was in line for over 30mins. Not their fault I’m sure but just need more workers.

TAYLOR S.  |  Overall Experience 
Rating:
5.0

Dec. 19/20. Hello! I thought the service I received from the U-Haul Moving & Storage Of Kamloops North Shore-facility in Kamloops, B.C., was very good. In fact, Mrs. Hegel, the General Manager, had straightened out an error made in 2019 with a small number of communications with me. Thank you! Renee Taylor.

Renee T.  |  Overall Experience 
Rating:
5.0

Super clean! Friendly and helpful staff.

deb h.  |  Overall Experience 
Rating:
1.0

This was the worst storage experience ive ever had. Customer service at this kamloops location was so terrible i dont think ill ever use uhaul again. Between incorrect information and terrible covid safety precautions mixed with terribly high prices and inconvenient access hours,this was the worst storage place ever. The people are rude and unprofessional.

dustin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riley M.  |  First Impressions 
Rating:
5.0

The storage and staff are at professional grade. The whole facility are at the best caliber I have experienced. The staff were always obliging to any customer that they served while I was in the office multiple times over the past few months. As for my personal experience. I found the staff memorable in a positive respectable perspective.Very friendly and efficient people at the Halston Uhaul Storage and Rentals in Kamloops, BC Canada. I have recommended this Uhaul location to several people and they too have enjoyed the overall experience of storage and rental at Halston , Kamloops BC. Thank you to all of your staff. Uhaul should feel proud to have this kind of representation.

Michael S.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful, and you could use a couple more staff. Each customer transaction takes time which results in long waits.

Ivy T.  |  Overall Experience 
Rating:
3.0

I reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was $5/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.

Kellie G.  |  First Impressions 
Rating:
5.0

Fantastic staff. Very friendly-best rental experience I’ve had.

LAWRENCE I.  |  First Impressions 
Rating:
5.0

Friendly helpful staff! Clean enviroment. Would recommend.

deb h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gord W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
4.0

Was surprised that first contact employees were not fully aware of refund policies. But when I left they were.

flora r.  |  Overall Experience 
Rating:
5.0

The facility was large, new, very clean and very accessible. Very nice to come and go as you please, I would definitely recommend this facility to anyone.

Brian J.  |  Overall Experience 
Rating:
3.0

Nice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.

GORDON M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Matthew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn H.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful in Vanderhoof and Kamloops.

Ann/andy B.  |  Overall Experience 
Rating:
5.0

Sandra and Paula are such fantastic folks l will highly rate Uhaul employees for any of your moving needs, especially Halston

Daniel S.  |  Overall Experience 
Rating:
4.0

Very nice operation

Roger W.  |  First Impressions 
Rating:
2.0

On every occasion that I had to go into the office there were 2 or 3 people at the counters but only 1 person dealing with customers. I walked out several times as I was on my way to work or on my lunch break and didn't the time required to wait. Also your billing person is not very friendly.

Catherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maxine a.  |  Overall Experience 
Rating:
5.0

Thank you UHaul. The facilities were clean and well cared for. The staff are great - very efficient and friendly - particularly Paula. My only comment is I found it unnerving/scary at times to go to my unit on the second floor because anyone can just walk into the building - whether they have a unit or not. There is no keycard or code required to enter the building. Anyone can just walk through the sliding doors and access the elevator. I think the doors should be locked and a code entered for any one who wants to enter.

valerie m.  |  Overall Experience 
Rating:
5.0

Good people at the service end. Phone service was a little confused with the lockdown times at the storage units. This was adjusted and responded to favourable resolve by the on site service people. Very good people at this facility.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy M.  |  Online Move In 
Rating:
5.0

Storage area was great, facility well maintained and very clean. But the ladies down at the front desks is the main reason I would recommend anyone here. They are very helpful, polite and are able to engage customers to ensure customer satisfaction.... an art that is almost forgotten these days. Thank you!

jeremy e.  |  Overall Experience 
Rating:
2.0

Don't think my end bill was fair. Should have read the fine print.

Shawn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella M.  |  Overall Experience 
Rating:
5.0

The Staff member who checked us is was great were. She was quick and gave great information. The facility is super clean and well organized. Would definitely recommend to anyone looking for a storage space

Madison/cam W.  |  First Impressions 
Rating:
4.0

Kamloops and Vanderhoof both well ru and friendly. The burns lake operation is dreadful. Difficult to find, no signage, and the operator was rude, unhelpful, and useless. I utilized vanderhoof instead.

Ann/andy B.  |  First Impressions 
Rating:
1.0

I reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?

Brian/avery F.  |  First Impressions 
Rating:
5.0

Paula was fantastic, she stayed late to help us out as the door codes were not working.

Simone S.  |  First Impressions 
Rating:
4.0

Says open 24hrs but only open 7 to 7,

Carl W.  |  Overall Experience 
Rating:
5.0

Great experience. Hopefully won’t move again but did appreciate them for this move.

Lorraine M.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. The storage facility was clean and well organized. I would recommend this facility.

Glenn/Lesley G.  |  Overall Experience 
Rating:
5.0

The staff in kamloops in u haul paula , jammy who fix my hitch and electric works . I really happy happy happy sad fully satisfied with their service ... thanx guys and keep going on ... and again many thanks to you for providing a professional service.... Thanks Sunil sharma

Sunil S.  |  Overall Experience 
Rating:
4.0

The only thing I wish were different would be that the storage locker was 10’ wide and 5’ deep instead of 5’ wide and 10’ deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.

Duncan M.  |  Online Move In 
Rating:
4.0

Staff took the key to my lock to fix my door that didnt work properly... they never called to say key can be picked up or if anything was fixed. Had to ask for it back. All other experiences were great. Thank you

christine c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice j.  |  Overall Experience 
Rating:
3.0

Everything was good until I went to return the truck, the person that came out to check the truck tried to double bill me for the truck, when I told him I had already paid for the truck, he then told me I owed $ 49 for fuel, I showed him the paper work that proved there was more fuel in it now then when I picked up the truck. When I wouldn't back down on the extra charges he said he was going to find someone else to deal with me, so I followed him, just so I could hear what was being said and show the next person up the food chain my paperwork, we went into the office and they finally came up with a charge of $0.43 because I was 1 mile over on the mileage they gave me when I picked up the truck. They took half a hour trying to figure out a way to throw on a extra charge. I guess when they figure out your mileage they don't take into consideration you may have to stop and pick up your furniture or go to a gas station

Carl W.  |  First Impressions 
Rating:
5.0

VERY clean and well maintained facility and very helpful pleasant staff. They do a very good job and are on top of their responsibilities.. I would HIGHLY recommend this location.

murray m.  |  Overall Experience 
Rating:
3.0

Service was really slow at the service desk. More staff was needed. Wait time was too long.

Duncan H.  |  Overall Experience 
Rating:
5.0

The best experience in storage. Secure facility, kind and understanding staff; having accommodations such as: washrooms, drinking fountains, carts, dumpster service (if needed), and items to purchase that aide in moving and storage has made this experience unique and exceptional! Moving in and out were simple and quick processes. The support from the staff is unlike anywhere else. I've not only used this location for my storage needs, but also for my uhaul moving van needs. I have never been let down by this location thus far! Thank you for being great. I appreciate this experience.

Danielle R.  |  Overall Experience 
Rating:
4.0

I booked the storage online. I was given the option to choose a 10x20x8 unit, which I chose. When we arrived at the storage facility we learned the largest unit is a 10x15x8.

Barbara D.  |  First Impressions 
Rating:
5.0

A very clean establishment- was a breeze to move in and move out. Very friendly staff all around— Thank you Sandra and crew!

lisa h.  |  Overall Experience 
Rating:
4.0

Waited for easy 24/7 access, but that seems to be coming. Only reason I left was to consolidate my storage lockers into one location.

tom c.  |  Overall Experience 
Rating:
5.0

I will use your facility again

CAROL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  Overall Experience 
Rating:
5.0

Unfortunately I couldnt afford to keep paying storage, that was the only reason I left, felt my belongings were safe never worried at all.

lavonne m.  |  Overall Experience 
Rating:
5.0

The manager, Sandra, was so helpful when I came in to inquire about renting storage. She offered solutions to make a very stressful event (moving) as easy and convenient as possible! I left the facility feeling like my belongings would be safe and secure in a very clean environment. I would highly recommend U-Haul to any friends or family that needs storage.

Jill B.  |  First Impressions 
Rating:
5.0

Everyone helpful. Easy to work with.

Glenn/Lesley G.  |  First Impressions 
Rating:
3.0

Too expensive for such a small space.

Duncan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

Nice clean facility, friendly staff.

Jean T.  |  Overall Experience 
Rating:
5.0

Girls were very welcoming, friendly and helpful! Will recommend uhaul to everyone!

sherri n.  |  First Impressions 
Rating:
5.0

Very nice and clean. Would be nice if there was a loading ramp that you could pull a truck up to (pickup) to on or off load easier even if it was a simple stand alone ramp in the lot.

murray m.  |  First Impressions 
Rating:
4.0

Friendly staff, clean facilities

JAY M.  |  Overall Experience 
Rating:
5.0

Best u-haul location in Canada! Awesome staff and management

Lainie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice B.  |  Overall Experience 
Rating:
5.0

Sandra and her amazing teammates always made me feel welcome and helped me to the best of their ability. I would gladly recommend them to anyone at any moment. Thank you Sandra and your team for making me feel welcome.

Doug D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda v.  |  First Impressions 
Rating:
3.0

When construction of the old building began our contents was covered in drywall dust as the tops are open and not really covered. The building I was in was always locked so you had to go to the main building to stand in line to ask for access not very user friendly not very quick.

Jon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton S.  |  Overall Experience 
Rating:
5.0

The U- Haul folk's, both in Nanaimo and Kamloops did it again! All I can say is that both teams were AWESOME!!..Thank you so much, and that we highly recommend U-Haul to potential clients!DAN, S.Creek, P.s.Kudos to Mark,Tammy, &Matthew in Nanaimo, &Paula, Natasha, and Sean, in Kamloops!These people@U-Haul are the main reason that our move was so very successful! We realize you all are putting yourselves at risk during this pandemic, and we believe that all of you are quite heroic and that we couldn't have done it without you. Thank you all from the bottom of our hearts!!...

daniel s.  |  Overall Experience 
Rating:
5.0

Thanks for your help

bruce j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Konrad Ladyslaw G.  |  Overall Experience 
Rating:
4.0

Nice facility with great staff but the loading unloading area is tight and made it impossible to honor the personal space issue. Also .since we had to use an elevator it was even more of a problem avoiding people. So if you are trying to avoid people due the virus this may not be the best option.

murray b.  |  First Impressions 
Rating:
5.0

Realy liked the carts for moving things , just made every thing so much easyer . Thx

glenn h.  |  Overall Experience 
Rating:
5.0

Where I picked up the van and trailer, just outside of Saskatoon, the guy only had 1 tire secured! I could of lost my car but I checked at the gas station and the gas attendant tightened the straps around the tires.

Sandra H.  |  Overall Experience 
Rating:
3.0

The lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.

Jennifer H.  |  First Impressions 
Rating:
5.0

Nice new facility. Friendly and helpfull staff.

Murray A.  |  First Impressions 
Rating:
5.0

I THANK YOU U GUYS THERE AT HALSTON UHAUL , SO MUCH WORDS CANT EXPLAIN HOW MUCH HELP YOU WERE FOR ME , COMING TO KAMLOOPS NOT KNOWING A SINGLE PERSON, BUT KNOW I CONSIDER ALL OF THEM GREAT FRIENDS , AND I WILL RECOMMENDED THIS UHAUL TO EVERYONE EVEN COMPLETE STRANGERS , WORDS CANT EXPLAIN HOW MUCH U GUYS THERE (HALSTON UHAUL) HELPED ME OUT BY BEING THE BEAUTIFUL PEOPLE YOU ARE , I THANK YOU SO MUCH FROM THE BOTTOM OF MY HEART ❤ AGAIN THANK YOU ALL SO MUCH FOR EVERYTHING 😁❤

tammy t.  |  Overall Experience 
Rating:
1.0

Will move out after 1 myth priced way to high will let people know

Marc F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ajit S.  |  First Impressions 
Rating:
5.0

I booked my Mitsubishi hitch here and they fix properly and before time bcz I had to reach Alberta for job interviews. That Jimmy the electrician and Paula who handle the coustomer in location they help me lot ... right now I just drop my 5/8 teailor from Edmonton to kamloops... and Cris who serve me with respected and professional manner in kamloops. Really enjoy yours services.....

Sunil S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabella M.  |  First Impressions 
Rating:
5.0

Thank you so much for everything.

Diane C.  |  Overall Experience 
Rating:
4.0

The facility itself is excellent, brand new, clean and well maintained. The only complaints are that only 1 staff member works the front during the busiest times (Saturday) and you may wait up to 45 minutes before speaking to anyone.

Clayton B.  |  Overall Experience 
Rating:
4.0

I had problems with the security System at the beginning that took a very long time to get fixed.

Cheryl F.  |  Overall Experience 
Rating:
2.0

Hours werent 5am to 10 pm like stated in contract . would not help me at all and took my things and will not give them back. These are the most rude people i have ever delt with . The building says 24hr access . Its all a lie

Shara M.  |  First Impressions 
Rating:
5.0

Trip went really well,no problems at all...truck was great..thank again U Haul..

Sharon B.  |  First Impressions 
Rating:
4.0

Awesome

Marvyn B.  |  Overall Experience 
Rating:
5.0

Clean, accessible and convenient.

joseph k.  |  Overall Experience 
Rating:
5.0

Best customer service I've had in a long time. I wish I remembered her name she was remarkable.

monique b.  |  Overall Experience 
Rating:
5.0

Very lovely ladies at the front desk!

Codie S.  |  First Impressions 
Rating:
5.0

Best Uhaul place I’ve ever been to

Lainie T.  |  First Impressions 
Rating:
5.0

Thank you for a fantastic experience.

Stuart N.  |  First Impressions 
Rating:
5.0

Excellent Service!

DOUG L.  |  First Impressions 
Rating:
5.0

Friendly and efficient staff, especially the CSR who rented the unit to me.

katherine w.  |  First Impressions 
Rating:
3.0

uhaul is overpriced service that had false advertising with their prices. The costs here are essentially theft. Thanks for stealing my money

Kurtis B.  |  Overall Experience 
Rating:
5.0

New facility in Kamloops but if it is consistent with the service in the early months this will be a great facility and I will use it and recommend it to all.

Earl B.  |  Overall Experience 
Rating:
5.0

Counter staff were very helpful and friendly made the whole experience stress free.

Andrew W.  |  First Impressions 
Rating:
3.0

Bad employees at my location

Dean C.  |  Overall Experience 
Rating:
5.0

The Best of Service and help these LADIES GAVE ME.I WOULD LIKE TO SAY THAT I A BIG THANK YOU LADIES FROM the Bottom of my Heart.They Went Way beon. ASWESOME. THANKS AGAIN FOR THE BEST SERVICE .

Nancy D.  |  First Impressions 
Rating:
4.0

The storage units in kamloops are not accessible after 5 pm which is very difficult when you are working during the week. Facility is spotless and would definitely recommend.

Gaile M.  |  Overall Experience 
Rating:
5.0

A great experience.

Jim S.  |  Overall Experience 
Rating:
5.0

I had an excellent experience from the moment I want in the. Paula help me with everything. I will recommend u haul moving and storage to anyone Two thumbs up to paula

Tammy A.  |  First Impressions 
Rating:
5.0

great friendly and knowledgeable staff great customer service clean and everything you need for moving and storage is there

gary w.  |  First Impressions 
Rating:
5.0

Paula was excellent. Her customer service was above and beyond from staying a bit late to allow me to finish up to offering me a ride back to my vehicle. Highly recommend this location.

William M.  |  First Impressions 
Rating:
3.0

Everything went quite smoothly for my equipment return and storage rental in Kamloops, but the service line-up was about 30 minutes!

Roy S.  |  First Impressions 
Rating:
5.0

Fast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Thank you

Edward L.  |  First Impressions 
Rating:
5.0

.

Andrew L.  |  First Impressions 
Rating:
5.0

very friendly service. clean building

Ralf G.  |  First Impressions 
Rating:
5.0

Please consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.

Renee T.  |  First Impressions 
Rating:
5.0

Very fun and friendly staff at the Kamloops location on Kingston Ave. Thank you for making our moving days more bearable!! 😊

Travis S.  |  First Impressions 
Rating:
3.0

It's disturbing to me that anybody could walk in at any time to the storage lockers, no gate or codes or anything to restrict access - for such a big facility, it has hardly any staff and NO SECURITY

jenifer j.  |  First Impressions 
Rating:
3.0

The unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.

Gordon C.  |  First Impressions 
Rating:
5.0

I will always remain going to this place it's really good

Brad S.  |  First Impressions 
Rating:
4.0

My only negative comment would be a partial refund as I paid for a whole month. So u get to make double the money on your unit. Rather then refund a good customer. I’ve used uhaul 3x for moves.

Terri-lee w.  |  Overall Experience 
Rating:
5.0

Service was excellent, very friendly staff

david s.  |  First Impressions 
Rating:
2.0

Process took to long and nothing regarding the contract was gone through if I didn't ask.

Jon A.  |  First Impressions 
Rating:
2.0

service at the kamloops outlet was excellent telephone service to the American side upon ordering the truck and on-site storage caused me much distress as there is NO STORAGE!

Cathie f.  |  Reservation 
Rating:
5.0

Very accommodating!

susan b.  |  Reservation 
Rating:
5.0

Great Experience

Devin F.  |  Overall Experience 
Rating:
4.0

Our customer experience was excellent. Not a lot of storage containers at this facility but they were able to accommodate us last minute with what they had available. I definitely would recommend!

Sandra M.  |  Overall Experience 
Rating:
4.0

Very friendly staff. Obviously was not from the area and maybe also new as she did not have some of the answers to my questions.

Monica K.  |  Reservation 
Rating:
1.0

Not the fault of the local dealership or its excellent staff. The rating is because of the online system that took my reservation when there was nothing available at thatocation. I wasted half a day

michael m.  |  Reservation 
No reviews have been submitted for this location.

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