Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

3,025 reviews

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

Based on the costumer service I was provided throughout this whole experience I am incredibly dissatisfied. Beyond booking issues with my truck, the manager blaming me for the error which absolutely doesn't make any sense removing from day from my booking and losing the entire thing. Then the worker stated that I had to do a pre-authorization which I did on my debit card and when I went to pay with the visa they refused to let me pay for all of it. They never said that I was making a payment with the one card he said it was only a pre-authorization and then the manager came and refused to refund my debit card so I could pay for it all on my visa. An absolute horrible experience overall.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

tim r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sarah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralf G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Marie W. 
Rating:
5.0

Customer did not leave a comment.

Mason P. 
Rating:
5.0

Paula was great. Didn't get any other names of associates that helped us but everyone was so helpful and friendly!!!! Thanks so much :))). Laura & Shad

Shad S. 
Rating:
5.0

Customer did not leave a comment.

JODI H.  |  First Impressions 
Rating:
3.0

Rented many times before. Never been charged for all the extras. Not at all pleased with this last one. Totally different from the previous rental only 2 weeks earlier. Bunch of inconsistency over 24 hour day rental interpretation. Really wish there was an alternate rental place in the small city I live in after this last rental went south.

Dennis K. 
Rating:
5.0

Great customer service knowledgeable &efficient.

Andrew H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Steve was awesome . So helpful and great attitude . You can tell he loves his job . Great sense of humor . Other staff was very friendly . Will recommend this facility highly . Pricing very reasonable .

Kathy V.  |  First Impressions 
Rating:
2.0

Our reservation was changed on us without our consent which impacted our move negatively.

Erin B. 
Rating:
1.0

Where would l begin? Uhaul is inverse of customer care; e.g from choosing Louisiana for the call centre because the workers are paid $7.25 per hour with no benefits, resulting in them having no investment in the job, to employees in 2 provinces consistently lying, keeping extra fuel l paid for ($60CND) - and me, a Senior Citizen on a fixed income, coming to your company in good faith. Did l mention the manager who threatened me when l raised my voice outside so she could hear me? (I wear an N95 mask) 90% of irate customers are pushed to the limits by your rapacious practices. Moreover, how you got into Canada was a dirty deal for sure. Never will l recommend you! I am ashamed/indignant that you have a monopoly in BC for ↔️ Canada economical moves. Furthermore, l know you don't care about the stress you cause: inbred capitalism of the most pernicious type.

Michele K. 
Rating:
3.0

You should upgrade your vehicle requirements for towing a car hauler or anything else for that matter. A 1998 manual Isuzu a Trooper is rated to tow 5000lbs....I wasnt allowed to even hook up to an empty car hauler to haul a bare chassis, well within my limits.

Brock S. 
Rating:
5.0

Customer did not leave a comment.

Cody R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very friendly staff. No improvement needed. Very efficient process

tracy D. 
Rating:
5.0

Customer did not leave a comment.

Loszlo B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Excellent service, friendly people. Large building that is very well kept.

Sandra Lee D. 
Rating:
5.0

Just remember to learn to use the sign in and it's a great place.

Aaron W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmond D. 
Rating:
4.0

Customer service this time was most helpful and friendly. This is how people should be all the time. It made for an exceptional trip

rose W. 
Rating:
5.0

This is one of the very best UHaul locations I have been to out of dozens. Wish they were all this good!

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Make sure to check vehicles to make sure they are in proper working order before renting them to the next customer. My unit was not roadworthy - it had a severe vibration.

Dale K. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Don't take reservations 2 months in advance and then fail to provide the requested equipment. UHaul cost me an extra $1600, 12 extra hours of driving time, scrambling for minute storage solutions, as well as undue physical and mental distress because they dont value their customers AT ALL.

Gregory S. 
Rating:
4.0

The trailer had physical damage different to the photos in the confirm condition. I am a bit concerned about that. I also spotted that 2 of the 4 tires were on their last 1/2mm of usable tread. I also reported that the hydraulic brakes were set for an aggressive driver needing sharp/hard stops which placed a much greater load on my vehicle. One strap was noticed by the attendant to be slightly frayed and was replaced before I left, previously I had been given trailers with poor condition straps that worked for my short tire height vehicles. Definitely a plus for the observant attendant.

GREGORY O. 
Rating:
1.0

Reserved a 26' truck. Got a 20 ft. Didn't fit a 4 bdr house and garage in it. So we hadto go back. They charged us for a 5'x8' trailer which is BS considering they didn't give us the right truck in the first place. Than charges us another 118. For being an hour late.. u haul is a joke and I will NEVER be using them again. This us just the bade of the problems. There's so much more I have to complain about

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Doreen F. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
1.0

Terrible Customer Service The Counter person was rude and very unwelcoming. I wanted to turn around and leave. My friend talked me out of it as we needed to complete a move that day. The Rep in the afternoon for our drop off was excellent .

ronald J. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

There are uhaul places much closer to where we live but we travel the 50+ km to the one on the Halston because of the excellent service, availability of equipment and clean location.

Nicole C. 
Rating:
5.0

Nothing as the customer service here was amazing….it was also 40 degrees Celsius when I picked up this trailer and the chap who helped me acted like he didn't even notice.

Cynthia E. 
Rating:
5.0

Customer did not leave a comment.

Fern C. 
Rating:
5.0

We had a less than 24 change to our location. We had to drive 2 hours away to pick up this truck. the location was great! But UHAUL definitely made things difficult. Overall a pretty terrible experience renting from this company

KATHLEEN S. 
Rating:
4.0

Very clean, easy access reasonable rates and have recommended to another family member who had since rented a unit. Very convenient to pick up all our packing needs.

chris p.  |  First Impressions 
Rating:
5.0

The drop off of the trailer was very smooth and the staff was helpful and very pleasant. I was very impressed with how smooth the drop off, handover, and final billing went. Thank You very much. With Respect, Victor.

Vic N. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Everyone was most helpful

Cathie Y. 
Rating:
5.0

Great staff, all friendly and helpful.

Anton P.  |  Online Move In 
Rating:
5.0

Drop was perfect!

Dennis P. 
Rating:
4.0

Customer did not leave a comment.

jagjit S. 
Rating:
5.0

Nothing. Just wanted to give a shout out to Paula, who was incredibly helpful during my storage locker check-in and the moving truck rental. Really appreciate her service!

allison I. 
Rating:
2.0

The worker we dealt with was rude and the trailer brakes were broken and we didn't know. Trailer was dirty when we got it as well

Brittany L. 
Rating:
4.0

Customer did not leave a comment.

Marie T. 
Rating:
4.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

The equipment or the contract didn't mention the fuel it uses. Hence had a bit of trouble at refueling as the fuel cap/Fuel Gauge didn't have indication of it's a Petrol or Diesel fired engine. Otherwise it was an all around pleasant experience.

MohammadMujtaba T. 
Rating:
5.0

Customer did not leave a comment.

Arlene Y. 
Rating:
5.0

Absolutely nothing. Matthew and the young lady That helped us today went above what was expected. Amazing employees. Plz recognize them.

Ken M. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

I rented an appliance dolly. The dollies gliders that slide down the stairs were seized. I had to exchange it for one that worked which took up my time and added to the stress of moving. They would not even compensate me on having to take the dolly back and exchange it. Upon returning the truck I learned that the previous drivers had ran over metal damaging the rear passenger tires. The dealer asked if I had any issues with it swerving on the road when it was loaded. This was a safety hazard that should have been addressed prior to being rented out to someone. This tire had a slash in it on the inside face of the tire which a person could not see doing visual road inspection. This tire could have blown and possibly caused me to lose control of the truck.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

chris b.  |  Overall Experience 
Rating:
3.0

As first time renters, it would be nice to know what electrical hook up is needed. Ie 7 point to 4.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Leesa W. 
Rating:
5.0

It was an inconvenience for me to only have a 2 day rental, due to the fact that I needed a truck for a longer period of time. I run a business and my vehicle is down for repairs. I understand that the unit needs to be available because of high demand (end of the month movers) I really needed the truck for one more day and it just wasn't possible to extend. I feel that the staff could have done more to accommodate my need for a rental.

Nikolaus R. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

although I tried several times sunday to extend use of the truck, I did get through and confirmed to use truck an extra day, as the storage unit we wanted to use- rented it out to someone else or someone else was using it so we had no where to store our households - tuvm

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
4.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Staff was very courteous and knowledgeable. Very nice team.

Tia D. 
Rating:
5.0

Customer did not leave a comment.

elwira B. 
Rating:
5.0

When you tell somebody the trailer is going to be at a location it should be at that location for pickup not 80 km away

john C. 
Rating:
2.0

The guys that unloaded my trailer were a couple of assholes. They tried to say that I had uneven tire wear in the trailer. I literally drove from nanaimo to kamloops, and did the speed limit. I felt like they were trying to set me up.to.pay for the tires. Couple of dicks...

Michael D. 
Rating:
1.0

Customer did not leave a comment.

Cory C.  |  Overall Experience 
Rating:
5.0

I was helped out by UHAUL employee Jake Wilson. He was very knowledgeable and polite and great to work with!

Matt H. 
Rating:
5.0

Difficult to navigate the website. Staff were a great help.

DANIEL B. 
Rating:
3.0

Staff was very cold and unfriendly

Robert K. 
Rating:
4.0

Customer did not leave a comment.

JeanLouis D. 
Rating:
4.0

Customer did not leave a comment.

Deanne F.  |  Overall Experience 
Rating:
5.0

We were in and out of the location in less that 10 minutes, the staff and area were very efficient and clean and polite. I did ask about the increased charge and his answer was that the charges change daily. I was too tired to debate his response.and had already paid it with my credit card. If that was true and your system does not honor the quote that should be noted somewhere in BOLD.

lois H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

great experience. Easy in, easy out. Very organized.

Simon W. 
Rating:
5.0

Customer did not leave a comment.

Nikki S. 
Rating:
3.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellant, well maintained equipment.

Daniel T. 
Rating:
5.0

The tie straps on the side of the trailer were only tacked on lightly with thin staples, so there were only 4 usable tie straps - all on the floor.

Darby T. 
Rating:
4.0

Used self serve drop off after hours.

Edmond D. 
Rating:
4.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
4.0

Maybe clean windshields of all the dead bugs.

James B. 
Rating:
1.0

he acknowledged that the brakes on the uhaul car hauler trailers do not work

Brian N. 
Rating:
3.0

The windshield wipers on the truck were broken and as it was storming this resulted in us needing to stay in a hotel as we could not drive the truck in the rain. That being said the customer service at the kamloops location was great and the staff very friendly. We were not impressed with the condition of the truck. We were moving provinces and it added an additional $200 to our move we were not anticipating.

Samantha B. 
Rating:
4.0

The way you charge for fuel is questionable. Used an 1/8th of a tank on a cube van. Read the little re fuel guide, and it said like 12.5 litres. I put in 12.5 L and turned truck on to check. Still below full, 5 more litres, re check, still below full. 5 more litres and the pump clicks, check gauge, still below full! Pump more gas pump clicks for a second time, way past full. So the way to improve would be charge people fair gas prices so they dont need to play a guessing game and end up spending an extra 25 bucks on gas, and giving free gas to the next guy. Additionally if you want to continue with the same refueling practice, use a digital gauge. An analogue gauge van very much be open to interpretation as to what fuel level is indicated. But hey, I guess that's why your vehicles are so cheap to rent, you make the money on charging way above fair market value for gas.

brett C. 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Corporate store. Well done.

CHRIS Z. 
Rating:
5.0

Great Service

Jerry M. 
Rating:
5.0

Was not impressed with the way the bill turned out. A truck marketed at $40/day turned into around 85 per day excluding insurance and taxes and mileage.

Herman K. 
Rating:
4.0

Customer did not leave a comment.

shari T. 
Rating:
5.0

Really appreciate the first month free!

SHANNON V.  |  First Impressions 
Rating:
1.0

Engine was knocking steering was hard vibrating at 70 km an hour it needs cruise control for a better fuel economy and get damn diesel engines

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Eriks S. 
Rating:
5.0

Amazing work. Paula was awesome. Thanks Uhaul.

Sebastian B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing. This is an amazing place to deal with.

Trevor V. 
Rating:
5.0

Everything went so smoothly, thanks for making my move so much easier!

Holly F. 
Rating:
5.0

Staff were exceptional in customer service

JIM R. 
Rating:
4.0

Customer did not leave a comment.

alex P. 
Rating:
4.0

Customer did not leave a comment.

dave J. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Ed N. 
Rating:
1.0

The mobile pickup was not working. It was super inconvenient, it says on the site that we can pick up the truck anytime but that was not the scene. I had to call the customer service to make changes to the reservation which finally let me pick the u-haul truck. Not to forget the customer service was 39 minutes wait.

Ramanvir M. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
1.0

I had the worst experience. I was scheduled at 8.30 and the location didn't have the vehicle so I had to drive 10kms away foe the truck which took almost an hour to process. So I ended up getting rhw truck at 10.30 am instead of 8.30am. I couldn't go to work because of that delay and I got no benefit of all this issue instead i had to pay for the extra distance i had to covwr because of uhaul issues . I might go for a private carrier next time.

Asim A. 
Rating:
5.0

Customer did not leave a comment.

Rob C.  |  First Impressions 
Rating:
5.0

so far my storage experience has been great but I expect no less since I've always had good experiences when dealing with Uhaul. thanks for making moving easier and less stressful

Deanne F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FARRAH H.  |  Overall Experience 
Rating:
5.0

The young woman that took care of us was awesome her name started with a C. . She had a quick question and asked an elderly coworker who was not friendly to her at all nor Other customers that came in. If you want to retain workers you Might chat with the older worker & tell her to be kinder to the younger staff. We all have bad days but kindness goes a long way. Thanks so much.

Shirley B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VINCE S.  |  Overall Experience 
Rating:
1.0

Check out procedure not clear. I tried to contact by phone but long waits of an hour or more made this impossible. I went to the office to let them know that I was vacating. I was told to empty the unit and then it would be checked for cleanliness. Also told to take my lock with me and then to come back to close the contract. When I arrived back at the office the paperwork was done. I asked for a refund for the rest of the month as I left on the 12th of the month. I was then told that I could not have a refund as the contract was already closed. I then said that I would perhaps use the storage until the end of the month for additional items so I would put the lock on until the end of the month. I was informed that that would not be possible as I’d already closed the contract! So it is then possible for U-haul to obtain rent the storage stall that I had already paid for thus getting double the rent until the end of the month. I am extremely unhappy with this and hope you will see that it is unfair to me. A reimbursement for the balance of the month would be appreciated. Thank you for your consideration. Sincerely Carol Rimmer

Carol R.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff They were able to provide a second unit when the one we had was full The staff remembered us when we went back in the second day

Lora Lee B.  |  First Impressions 
Rating:
5.0

The staff were really helpful and friendly and the process was seamless.

Ryan H.  |  First Impressions 
Rating:
5.0

Thanks again for great service

Ed M.  |  First Impressions 
Rating:
5.0

Never dealt with anyone more helpful and courteous than the Paula and her crew Also the manager in Terrace very knowledgeable and helpful Thanks for the great service

Ed M.  |  Overall Experience 
Rating:
5.0

Used the storage facility before and was very impressed with the cleanliness and service. Again I would recommend this uhaul storage to family and friends

Marcel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith b.  |  Overall Experience 
Rating:
5.0

The lady that serve me was awesome play friendly good humor and would definitely recommend them to go to the Kamloops depot on the North Shore

Kim D.  |  First Impressions 
Rating:
5.0

More than helpful

Kim b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janeen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell F.  |  Overall Experience 
Rating:
5.0

Thank you Once again for a pleasant and well organized experience. SEE You again down the Road.

CATHY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE J.  |  Overall Experience 
Rating:
5.0

Exceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.

Phil C.  |  Overall Experience 
Rating:
5.0

totally satisfied with this storage facility and experience.

louis henrietta a.  |  Overall Experience 
Rating:
5.0

I found the staff very accommodating in fulfilling my needs.

garry h.  |  First Impressions 
Rating:
4.0

Hi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that’s where I departed and I arrived in Edmonton yesterday and had to pay again

Shauna R.  |  Online Move In 
Rating:
5.0

Paula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.

Ayla D.  |  Overall Experience 
Rating:
5.0

This was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.

Dave C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandi D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brad R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brent J.  |  Overall Experience 
Rating:
5.0

Soooo accommodating !!!!!

Shayna R.  |  First Impressions 
Rating:
5.0

So far, so good…..

chuck b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nolan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicky I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chaz A.  |  First Impressions 
Rating:
5.0

Well managed, extremely clean facility!! A great experience.

Chris D.  |  Overall Experience 
Rating:
5.0

I had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!

Janice O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  Overall Experience 
Rating:
4.0

The elevators where large enough and Paula was really nice

Maryanne N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gillian j.  |  First Impressions 
Rating:
5.0

Paula was very helpful. I don’t think we read the instructions very well with the access part so Paula helped us.

Megan J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
5.0

Nothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!

Brenda G.  |  Overall Experience 
Rating:
5.0

All the staff are very friendly and helpful.

Sharon M.  |  Overall Experience 
Rating:
1.0

Terrible staff, online booking system is useless, other than a nice facility this place is a waste of money

Tyrone P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karileah P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L.  |  Overall Experience 
Rating:
5.0

Sandra provided an amazing service. All my questions were answered with extreme satisfaction.

Olu O.  |  First Impressions 
Rating:
5.0

A-1 service.

JOHANNES V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  First Impressions 
Rating:
3.0

Very expensive for what you get, didn’t stay for the entire month I paid for and wasn’t reimbursed for the time I didn’t use. I have another unit double the size and it is $3 a month more than this small unit.

Victoria H.  |  Overall Experience 
Rating:
3.0

I had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused

LINDSAY H.  |  First Impressions 
Rating:
5.0

Staff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.

shauna v.  |  First Impressions 
Rating:
5.0

A well run facility, Sandra and Paula were both excellent to work with

graham d.  |  Overall Experience 
Rating:
5.0

Sandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy

MONIQUE S.  |  First Impressions 
Rating:
4.0

Some staff were not nice and some didn't know exactly what they were doing.

Kathy A.  |  First Impressions 
Rating:
3.0

When a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful

Kathy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Garry S.  |  Overall Experience 
Rating:
5.0

The manager does an excellent job there thanks very much

wayne V.  |  Overall Experience 
Rating:
1.0

I cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
3.0

Wait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn’t know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.

Jennifer S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oliver R.  |  Overall Experience 
Rating:
5.0

Everyone I dealt were polite and helpful at a time I just needed things to run smoothly

Anna N.  |  Overall Experience 
Rating:
5.0

Thank you very much , you folks were fantastic , and the storage units were impeccable:)

Donald A.  |  Overall Experience 
Rating:
2.0

Staff friendly and helpful. Very clean facility.

barbara f.  |  Overall Experience 
Rating:
5.0

If I ever need storage again I will definitely use you guys thanks

clarissa j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff and easy access.

marcia g.  |  Overall Experience 
Rating:
5.0

My experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.

Jessie H.  |  Overall Experience 
Rating:
3.0

They could answer their phones more

billy/ tracey j.  |  Overall Experience 
Rating:
5.0

Clean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!

charles h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin J.  |  Overall Experience 
Rating:
5.0

The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Thank you

tammy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug C.  |  Overall Experience 
Rating:
3.0

I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.

Brett B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Z.  |  Overall Experience 
Rating:
5.0

Even though we were there a short time, The service was great.

bc c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura H.  |  Overall Experience 
Rating:
1.0

The key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client’s lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.

Landon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane r.  |  First Impressions 
Rating:
5.0

Great place to store your belongings. My only complaint would be the price. It is quite expensive.

davidowski z.  |  Overall Experience