Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kamloops North Shore

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Errol V. on

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Zelinda D. on

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Have more staff working

Brenda F. on

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Friendliest company around. I couldn't say enough.

jason S. on

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Great service from the location itself the US call service sucks. do yourself a favour and if you get a US Representative hang up and call back otherwise you're almost assured that you're not going to get the proper information. Paula at this location was wonderful to deal with.

Douglas H. on

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Catherine M. on

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Jeremy B. on

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Cindy V. on

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James C. on

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Staff was short and wildly unhelpful. Honestly would NEVER go back to that location.

Don L. on

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overall staff were very helpful and accommodating. Price was very reasonable as well.

Joseph F. on

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Richard L. on

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susan B. on

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Were not clear that we had the the truck for 24 hours. On the bill showed it was only for 6 hours and were going to charge us extra when we were using it for the whole 24 hours.

Lee C. on

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Once I arrived I had to downsize trailer because the one I had reserved was no longer available, no big deal however I told the lady I had no cell service and would like email conformation of location however never received it because I was called. Everything still worked but it could have been a more pleasant experience

Fred M. on

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Brian T. on

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I was on my way easy and in short. Time

carl H. on

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Gaile M. on

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The storage units in kamloops are not accessible after 5 pm which is very difficult when you are working during the week. Facility is spotless and would definitely recommend.

Nadine D. on

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Very quick and comfortable convenient location! Thank you ??

byron K. on

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Jeffrey D. on

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There wasn’t anything I can think of that would improve your service except maybe a 2 for 1 offer.....That’s how good it was.

dilip M. on

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James M. on

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norman A. on

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Make sure you check the tires before you rent out the equipment so the customer isn't waiting for an hour while tire is replaced. Otherwise all good. Staff were very friendly and accommodating.

Evan B. on

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Saw a lot of damage on the trailers that were marked with "x", but not repaired. I was a bit concerned as each "X" is probably minor damage that was charged to a customer and not repaired? We took great care of the trailer and they didn't assess any new damage, so all was ok in the end, but Im sure many people were charged for repair on a little cosmetic scratch but the repair wasn't done? Our experience was good though, just be extremely careful!

Jim S. on

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A great experience.

Mary-Lou B. on

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Allan W. on

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Excellent every time thx again

helen C. on

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The experience at this location was perfect the complete opposite of the pick up location

Shannon S. on

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Marlene H. on

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Don’t make promises you can’t keep.

Richard F. on

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I was driving on winding roads with lots of elevation changes. Even loaded, the truck handled well and the automatic operation of the transmission for gearing down worked very well.

debra G. on

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Danielle R. on

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Rude poor service needed help and ended up calling 1800 number for help which shop told me they could not help me with.

Douglas C. on

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I was unfairly charged a late fee and an extra day

COLEEN C. on

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The 26ft u-haul was all over the road. Something wrong with the front end. Drove on gas saver and it still cost $ 145.00 for gas to drive 250 kl. Found it very expensive.

Lisa M. on

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They were able to provide me with a cargo van at the last minute ! Overall it was a good experience.

Robbyn H. on

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They helped fix all the issues the Quesnel dealer caused and were friendly and patient

Tammy A. on

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I had an excellent experience from the moment I want in the. Paula help me with everything. I will recommend u haul moving and storage to anyone Two thumbs up to paula

gary w. on

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great friendly and knowledgeable staff great customer service clean and everything you need for moving and storage is there

William M. on

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Paula was excellent. Her customer service was above and beyond from staying a bit late to allow me to finish up to offering me a ride back to my vehicle. Highly recommend this location.

Roy S. on

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Everything went quite smoothly for my equipment return and storage rental in Kamloops, but the service line-up was about 30 minutes!

Edward L. on

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Fast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Thank you

Andrew L. on

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Ralf G. on

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very friendly service. clean building

Renee T. on

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Please consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.

Travis S. on

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Very fun and friendly staff at the Kamloops location on Kingston Ave. Thank you for making our moving days more bearable!! 😊

jenifer j. on

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It's disturbing to me that anybody could walk in at any time to the storage lockers, no gate or codes or anything to restrict access - for such a big facility, it has hardly any staff and NO SECURITY

Gordon C. on

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The unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.

Brad S. on

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I will always remain going to this place it's really good

Terri-lee w. on

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My only negative comment would be a partial refund as I paid for a whole month. So u get to make double the money on your unit. Rather then refund a good customer. I’ve used uhaul 3x for moves.

david s. on

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Service was excellent, very friendly staff

Jon A. on

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Process took to long and nothing regarding the contract was gone through if I didn't ask.

Cathie f. on

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service at the kamloops outlet was excellent telephone service to the American side upon ordering the truck and on-site storage caused me much distress as there is NO STORAGE!

susan b. on

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Very accommodating!

Devin F. on

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Great Experience

Sandra M. on

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Our customer experience was excellent. Not a lot of storage containers at this facility but they were able to accommodate us last minute with what they had available. I definitely would recommend!

Monica K. on

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Very friendly staff. Obviously was not from the area and maybe also new as she did not have some of the answers to my questions.

michael m. on

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Not the fault of the local dealership or its excellent staff. The rating is because of the online system that took my reservation when there was nothing available at thatocation. I wasted half a day