Customer Reviews for U-Haul Moving & Storage of Kenai

279 reviews

281 Marathon Rd   Kenai, AK 99611

(907) 395-0436

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(907) 395-0436

281 Marathon Rd
Kenai, AK 99611

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patshawna M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

All of the employees I dealt with were very professional and courteous.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Astrea P.  |  First Impressions 
Rating:
4.0

There were dozens of new F650s on the lot and I was given a wore out 15 year old GMC with loose steering. Very disappointing.

JAMES M. 
Rating:
1.0

Corinth made the whole experience horrible. Bad manners, disrespectful to customers and employees in tone, attitude, language and helpfulness. Even when issues were fixed out side her control, she tried to screw it up again and now I've been overcharged for services not rendered.

RICK H. 
Rating:
5.0

Everyone I spoke with was great. Very quick and responsive.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRIS G.  |  First Impressions 
Rating:
1.0

Loaded my security card completely wrong, then was absolutely rude for zero reason m. The girl didn’t communicate that she was on the phone talking to some one in an ear piece or air pod situation so when I thought she was talking to me she said I wasn’t talking to you I’m trying to figure this out if you don’t want to have to go to the front desk to check in then stop. Then three days later I get a phone call saying my storage unit is past due. My response how is my second storage unit I have rented from you all gone past due when it’s on the same account as my other storage unit and I’m on auto pay! Extremely frustrating!!! Honestly thinking about moving all of my things and giving some one else my business worst customer service any where that I’ve received.

BRANT F.  |  Overall Experience 
Rating:
5.0

Thaddeus & Zina were great help to me helping with re-scheduling.

STEVEN S. 
Rating:
1.0

Rated as low as I can ,do not recommend using. In need of customer service and politeness. If customers are valued why tell them to take there RV for asking for receipt for leaving keys with them. Disputes can not be resolved with owner if she won’t listen or talk to you to fix problems . It was Kenai Uhaul

Philip S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MASON M. 
Rating:
5.0

Gal that helped me at counter in Kenai was professional, respectful, friendly, acknowledged others entering or waiting and I witnessed her being very, very patient with a challenging customer while I was waiting! I'm a mental health clinician and I was incredibly inpressed with her skills!

Chris D.  |  First Impressions 
Rating:
5.0

Thank you!

Tonya M.  |  First Impressions 
Rating:
5.0

Excellent service, easy access to units, my first storage rental experience and felt like my personal goods were safely stored.

MICHAEL B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JASON C. 
Rating:
4.0

Customer did not leave a comment.

whitney R.  |  First Impressions 
Rating:
5.0

Everything went great! Always refreshing to work with down to earth people. Customer service is always 110% here. Definitely coming back! Team is always knowledgeable and helpful.

IVAN R. 
Rating:
5.0

All employees were so accommodating and friendly.

RICHARD D. 
Rating:
3.0

Was charged a cleaning fee even though I cleaned the loading mat. It's just plain wrong to charge for a speck of dirt. It doesn't cost 25 dollars to reach down and wipe up a speck of dirt. It already costs way more than it deserves, that cleaning fee was just gouging.

JOHNATHON R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Very good service staff made it quick and easy would definitely use u box again to move!!!!! Thank you uhaul!!!! was able to move thousands of miles from nevada to alaska very easily!!! Couldnt have done it without you!!! Staff was amazing very professional and accomdating.

JEDADIAH S. 
Rating:
5.0

Very friendly staff. Knowledgeable and great customer service.

CASEY J. 
Rating:
5.0

great ride

LYNFORD D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN L. 
Rating:
4.0

Stop the ridiculous fees. Pet/smoking/etc.

JASON C. 
Rating:
4.0

Due to nor providing adequate antifreeze treatment in the fuel and not informing us of the risk of the water in the fuel freezing, the truck did not start the next morning when we were ready to leave for the airport. We were 3 hours waiting for roadside assistance to sort out where we were and who to send to help. Due to that delay we missed our flight and had to reschedule, costing us $100 in change fees and $130 in shuttle fees as our new flight arrival time was too late for our friend to pick us up. We would like to be reimbursed for those costs created by a mon functioning vehicle.

Shari W. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN G.  |  First Impressions 
Rating:
4.0

The car trailer did not allow for loading of my stock 16 challenger. I gave them the make model of the vehicle when I rented it. I was told it would fit. It most certainly didn't. I returned it without using it and was still charged.

Odean H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWWEBSTER J. 
Rating:
4.0

Customer did not leave a comment.

Gary E.  |  First Impressions 
Rating:
5.0

Awesomeness

Doyle M.  |  First Impressions 
Rating:
5.0

Corynn was especially kind and professional. The Uhaul move was very smooth. Would recommend to anyone doing a long distance move. Thank you.

Candace G. 
Rating:
3.0

The return after hours website did not work, at step 5 it would not accept any picture of parked location, spent 2 hours trying different browsers and another phone, And the app could not find my contract at all. Phones where also down today. After selecting prompt 2 for traler and truck information to talk to the representative at this location all i would get is dial tone so back to town i went. Also the auto transport i rented was assured to fit the vehicle i had stated but after getting to the vehicle i measured the wheelbase size turned out to be 147 not 137 inchs and would not fit the trailer thus the late night return. The representative I delt with was professional and did double check the vehicle size for me and the right year and model was applied. He acknowledged and apologized for the phones and was great to deal with 5 stars to the rep. Trailer was as expected. 1 star to the computer systems , app, website and electronic customer service systems in place.

TRISTIN G. 
Rating:
5.0

Great service!

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mason C. 
Rating:
5.0

Great experience, very professional staff

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Katrina Lee B. 
Rating:
5.0

Customer did not leave a comment.

Todd R.  |  First Impressions 
Rating:
1.0

The 26 foot box truck I had 187,993 miles was a pile of junk . The steering alignment was way off , needed new brake pads . When I got it up to 55 mph on the highway it was vibrating bad . This truck should be taken out of service , before it kills somebody on the road . Just another negative experience for me from Uhaul. I was extremely disappointed today ...

KYLE R. 
Rating:
5.0

Nothing

JIMMY E. 
Rating:
5.0

I was thrilled to find this place to store my vehicle while I’m out of state.

Joy K.  |  First Impressions 
Rating:
5.0

The remote check in was kind of like a scavenger hunt 😊 We would find it easier next time and liked the convenience. Not sure there's much to do to make it smoother- your directions were clear.

William H. 
Rating:
5.0

everyone very friendly and helpfull

Dennis O.  |  First Impressions 
Rating:
4.0

After hours check in did mot go smoothly. Did not realize references would be called. My references were in couple hour earlier time zone so calls were msde after midnight to them and they didn't respond. Uhaul had my credit card info! Don't understand why this was necessary

dwight V. 
Rating:
4.0

Only complaint is I was in the lobby for about 5 min with no one there. No one outside and I calle do it for anyone. Technician was in the restroom but no brb sign or anything.

MELISSA K. 
Rating:
5.0

Thank you, U-Haul! Your container service worked really well for getting our family's possessions moved from Alaska to Washington and Oregon! Everyone at both Kenai, Alaska and Chehalis, Washington were great to work with - courteous, knowledgeable and helpful. We will let others know about this great service your company provides. Thanks again!

KATHLENE D. 
Rating:
2.0

The person that checked me in was too meticulous and made it seem like I rented the truck just to abuse it. ALSO I had the fuel level exactly where it was when I received (I had a picture on my phone)t and she argued over 1 -1/2 gallons. Nearly made me late for my fliggt That was my 3rd year but will probably find another source

Randall D. 
Rating:
5.0

Have UBox ready on the customers schedule, not the locations schedule.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S.  |  First Impressions 
Rating:
4.0

All was worthwhile to rent the Uhaul. It was the best way to rent a vehicle in Alaska during this time. All car rentals were gouging people and Uhaul stayed at their real price. Much appreciated. Although weak in driving trucks, my husband did just fine.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

We were super happy with our overall experience. This is the 2nd time in 3 months to need a truck. And we have been extremely satisfied with the entire experience both times. They make it easy.

Joyce C. 
Rating:
4.0

Customer did not leave a comment.

Corbi R.  |  First Impressions 
Rating:
2.0

I think there should be some streamlined flow between U-Haul rental and U-Box service vs human error, because when I rented U-Haul rental to move my belongings from U-Box, my U-Box wasn't ready (tucked very far back of storage facility, luckily on ground level with limited access to the door), even though I mentioned many times that specific reason. Another thing: prices at reservation should be locked in at that time of reservation. It just feel wrong that prices fluctuates daily. Other than that, customer service were great and helpful!

VAS N. 
Rating:
4.0

With only limited staff on hand it was a significant wait to get waited on. I tried to go back to ask some questions, after visiting and securing the two spaces I rented, and after a significant wait as another customer was being helped, I had to leave for another appointment. I found two brand new locks on the floor of my two units, after having just bought two from the staff person and wanted to figure out what to do with them. I will stop in the next trip and see what I can find out. Extremely Clean, excellent security and access. Nice job.

Thomas S.  |  First Impressions 
Rating:
1.0

April 2019, When we packed our U-Box, the cost of Shipping was quoted at : $3000.00. At the time we where trying to sell our house in Alaska and move to Massachusetts. (we just didn't know exactly where). It took more than a year to sell the house, The U-Box and most of our clothes, cooking utensils, and household goods where packed in the the U-Box. We survived two winters without boots, long-johns or jackets... they where in the in the U-Box. April 2021, the house in Clam Gulch, Alaska sold. We packed the last few things we could fit into our car, loaded up the dogs and drove away. We found a house close to Amy's mother, drove East... Bought the new home and asked for the U-Haul U-Box to be Delivered. The COST has now jumped to $4600 plus Delivery Fee? On top of that, there were three delays getting across the country, poor communications, Phone calls very early in the morning.. and none when someone said the would call back. All in All, On a scale of 1 to 10 this is about a NEGITIVE 3.

Amy T. 
Rating:
1.0

The communication between the call center and the individual uhaul stores is terrible. The right hand doesn't know what the left is doing. Nothing was done right and it ended up costing me over 200 dollars to correct their mistakes in kenai. The manager refused to come out and talk to me in Spokane Valley. Horrible customer service. I will never use uhaul for moving again

SAYRA W. 
Rating:
4.0

Customer did not leave a comment.

Crystal R.  |  Online Move In 
Rating:
4.0

It would be helpful if the staff SHOWED you how to not set off the alarm

Dorothy D.  |  First Impressions 
Rating:
5.0

They were organized and friendly. They accommodated my sudden schedule change beautifully.

Ami D. 
Rating:
5.0

Fast, easy and professional friendly service! Looking forward to renting something again 🙏🏻

CHASE G. 
Rating:
5.0

Customer did not leave a comment.

TELOMA E. 
Rating:
5.0

I'm glad I call you guys yesterday was very helpful for me

Annette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Both the guys in Horsham PA and Kenai AK we're unbelievably helpful and professional. They made all the difference in managing the pickup & delivery! The 800 number online help were completely useless except when they could give a local number to contact directly the originating and destination dealerships.

Annie W. 
Rating:
5.0

Kelly was awesome throughout the entire rental process!!!

CHRISTY C. 
Rating:
5.0

No improvement . Stay consistent with great customer service

JASON D. 
Rating:
1.0

New employees

VICTORIA M. 
Rating:
4.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Excellent and convenient service

HARRISON D. 
Rating:
5.0

Your employee, Thadius Maxie deserves a special HURRAY!! Although he was the only person working when I picked up my U-Haul rental, he very skillfully handled another customer, a phone call with an apparently unhappy customer and me. He did great, he asked the phone caller if he could call them back, took great care of the other customer and me. Please make sure you recognize him!!! You are lucky to have such a great employee!

DAVID D. 
Rating:
3.0

Setting up our travel route was amazing! The worker spent time finding us the right trailer we needed. We originally were going to haul our stuff to Two Harbors, MN and it would've costed us over $600. The worker suggested a nearby city (30 minutes away from Two Harbors) that needed the trailer, and it cut our cost down to $350. They were very helpful on getting us a good trailer and a good rate! What stops me from giving a 5 star rating is; when I went to pick up the trailer, there was only 1 person working and 4-5 other customers picking up equipment as well. I was suppose to pick up my equipment at 10am, but since the employee was busy helping others get their equipment, I sat and waited for about an hour before getting help. It wasn't the employees fault, he did the best he could, but I was ready to get on the road and it set us back an hour. When you guys have customers coming to get equipment, have more workers there to help the process! This guy was busy hooking up trailers for people while 3-4 customers sat inside the store waiting to be helped.

RYAN F. 
Rating:
5.0

Absolutely nothing. Our clerk was VERY thorough, and friendly.she answered our questions and gave us a lot of info. She covered it all. Super easy to see the U Haul that we wanted and to get it. It drove very easy. We had a great experience.

Joyce C. 
Rating:
5.0

Was great the way it was,

DAVID C. 
Rating:
5.0

This particular journey was moving me back to home state of Alaska. I appreciate the staff at both beginning and at destination. Both facilities kept me worry free. I feel well taken care of and will be keeping my “stuff” at local U-Haul, until I get my homestead livable. Thank you.

Rozanne T. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
5.0

It took 45 minutes to rent the trailer. It would have been nice to have more than one employee to help customers.

STEWART B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Amazing facility in Kenai Alaska. Super clean !!

Marion N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JON L. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Offer AAA and military discounts. Include the dolly with the truck rental instead of stacking that on the bill.

SANDRA S. 
Rating:
4.0

While the drop off location wasn't responsible for the damages they were sympathetic.

ANDREW S. 
Rating:
5.0

Nothing comes to mind.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Mellisa N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O.  |  First Impressions 
Rating:
4.0

They are very helpful, they got me a refund for the widow wiper blade.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE A. 
Rating:
5.0

The customer service was amazing this Sunday, this location has the best people on Sunday.

JACOB T. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS L. 
Rating:
3.0

Pictures of trailer were not up to date and side running light burned out before I took it but was marked by person that was working when picked up when returned another person wanted to charge us for a burned out bulb... really!

MELANIE W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Show helpful attendant. Great experience

Paula K. 
Rating:
3.0

Told 160.00 for rental amount when l paid it was 225.60. Added insurance for 28.00. Slightly more an was acceptable

ERNEST T. 
Rating:
5.0

Customer did not leave a comment.

Maryjane H. 
Rating:
5.0

Good professional and friendly service for trailer pick up and return. Thank You.

STEVEN A. 
Rating:
5.0

Zina was most accommodating & took care of all my needs for storage. Other individuals included Alyce who was able to transfer size needed when a 5 x10 was not going to hold all items! Carrien has excellent phone manners ! It helps to have friendly service, eliminating additional stress!!! Thank you

Shirie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

For a single older lady, they made my experience convenient easy and comfortable. I appreciate the well designed facility and very happy.

Rozanne T.  |  First Impressions 
Rating:
5.0

I was happy with my experience, however when the sign says 39.99 a day that's not what it really is. There is teeny tiny writing that say tax fees and gas.. When I had a truck from 11-2 it was 115.00 + . I was just a little disappointed. It was a lot different from 39 dollars.

DANA O. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Job well done by customer service staff in Kenai.

ANN L. 
Rating:
2.0

I kept the Uhaul an extra day and I felt the number of times Thedious called me was unnecessary. I will stick with the Soldotna store.

STACEY D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M.  |  First Impressions 
Rating:
5.0

You guys are on it.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

Everyone was great and extremely helpful. My husband and I would no improvement suggestions. As good customer service is always the best , and they already have that. It is hard to find kind smiling staff these days anywhere.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

STACY A. 
Rating:
5.0

Absolutely! The day the truck was supposed to be returned was a nationwide hiccup with UHaul's computers. The folks at the Kenai location were wonderful, ensuring that another day was provided at no charge. I got a call the next morning to make sure things were okay, and the lady was just super. I can't imagine how frazzled they were dealing with the events of the outage from the previous day, but she was very upbeat, apologetic (although I wasn't bothered by it, because it wasn't something anyone could control!), and took the time to make sure I felt like a valued customer. Great experience, the employees at that location deserve five stars!

Nancy R. 
Rating:
5.0

Great staff, very personable and accommodating! Well done UHaul!

Bill S. 
Rating:
5.0

The young girl that rented to me did great. She was fast, friendly and informative!! From the kenai store.

JENNIFER L. 
Rating:
1.0

This is the worst customer service ever! Where the fuck is our pod?

CHRISTOPHER E. 
Rating:
4.0

Driveway needs to be plowed better.

David C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

The person I picked the truck up from was rude. She interrupted and did not answer questions. She told me I would be charged if there was snow on the floormats - in Alaska - in winter! The other staff member was excellent but the one who checked the truck out to me will keep me from ever returning to that branch. The Soldotna branch is much friendlier.

PAUL L. 
Rating:
5.0

Cab was 90% clean--2 items for left in it from previous renter

ANDREW T. 
Rating:
5.0

Customer service was great , both of the ladies that took care of us was polite and friendly.

MARY N. 
Rating:
3.0

Great drop off but after spending almost $5000 and driving the Alcan the lady asked us to take the 26 foot moving truck through the car wash because it was so dirty. Cleaning the rental truck after spending so much money and the turmoil of driving for 5 days should not be something that a rental company asks customers to do and if so should be asked when renting to begin with. Other than that the Uhaul Center in Kenai, AK is a very nice.

Johanna W. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Zina and her staff are very friendly, helpful and very considerate!

Clyde C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
2.0

The rental requirements should include a major credit card and a 100.00 deposit would require a special acceptance that covers the company in cases like theft as in my case.

ALLENE F. 
Rating:
4.0

Lady at counter was great kinda a pain in the ass when returning trailer.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Recognize Corynn as a valuable employee, due to her professional attitude if you don't take care of her, you will lose a valuable asset to the company.

Edward C. 
Rating:
1.0

There was so much ice in the bed I had to where ice cleats to load washing machine by myself. Not a happy camper

GENE D. 
Rating:
2.0

Though I wanted estimates for shipping and renting a truck, I was automatically given a reservation for both. I had to ask that reservations be cancelled and had to follow up on it. I was charged insurance when I was only asking for a shipping estimate on UBoxes. I never signed a contract either. I asked for a refund on the charge. I was not given a receipt showing that I had returned all of the blankets. I asked for a receipt and was told No. I took pictures of both emptied UBoxes and the blankets that I returned. Though Corrine was nice, Xena and Kelly were not. Xena was condescending to me and saying that I was confused and Kelly was snotty. Please have Xena and Kelly receive more training on customer service. Because of the poor customer service, I chose another moving company to ship my items out of state. Your loss, their gain.

Ann H. 
Rating:
3.0

Staff was friendly, she did make a mistake and put my middle name in as my last name and spelt it incorrectly but I caught it when she gave me a copy of my paperwork and she corrected it. I wasn't made aware that it was a U-Box and not an actual U-Haul storage so that was disappointing to find out after paying but I will still be using it (but I'm sure other customers would appreciate clarification ahead of time). The facility was clean but a second point of access would be convenient due to the fact that I have a 1,000 pound piece of equipment to move in and it will be a pain to haul all the way across the building since the second set of doors aren't open. Overall, it was a good experience, I just wish I was aware of the fact that it wasn't a normal U-Haul storage room, the typos weren't a big deal, just added a delay to the process, mistakes happen, I didn't mind, I'm just glad I caught that. I hope you guys open the second set of doors or will at least be accommodating and let me use them on Saturday when I move this equipment in.

Vanessa U.  |  First Impressions 
No reviews have been submitted for this location.

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