While I had some difficulty getting started, (after hours move in) the staff were very patient and helpful in resolving the issue the next morning. (The doors and check-in process had a trick.) Be sure to show/learn all the tricks during business hours!
Anna Eason | First ImpressionsSelf Storage Units in Kenai, AK, 99611
U-Haul Moving & Storage of Kenai
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The young lady that helped me was absolutely amazing and the gentleman was making sure the snow was cleared from the front of my outside storage unit. Please give them a raise! Quality customer service should be rewarded especially nowadays. It’s hard to find good help and these two are top notch
STACIE MCLEOD | First ImpressionsI would probably not use UhAul again because of the experience I had with my late payment. I was very sick and couldn’t make a payment so I was about a month late! Late fee is not a problem but when they put late fee in that of late fee and then tell me they were putting a lean on my 50 thousand dollar car I just had to laugh! I was very unhappy with their answers to my questions! I know the people that works their are just following directions! Everyone at the Kenai Alaska UhAul are amazing very helpful staff! Just not happy with U-Haul policy and trying to take your property! For this I’ll never do business with them again! My bill was 64 dollars and it ended up being 145 because they charged me 3 late fees and a lien fee it’s not right! Definitely a thumbs down!
ARTHUR BARBAZA | Overall ExperienceEasy access. Love being able to pull inside to load/unload when it's raining. Always clean. Staff is easy to work with. There were a couple of digital glitches, but that's to be expected with any system and they were sorted out very well and timely.
Lucelia Graves | Overall ExperienceThe FACILITY itself was awesome. Very clean and well maintained. I felt safe bringing my family there. But the STAFF, however, were trash. I've NEVER been to another business where the employees hatred for their job projects through work. I despised even calling to pay my bill because they were so downright RUDE. I rented equipment and trailers as well and will find elsewhere to do that from now on. One of the employees would close early and deny people access, refuse to take my cash and make my unit late, swear at me for demanding what I paid and scheduled for, throwing items across the lobby, or refuse to schedule a pickup because he was inconvenienced with the time. This place is POOR and I'll never recommend or return. Oh. And only the 2 managers are trained to handle cash??? What's that about!!!
Erin Kitchen | Overall ExperienceThis is for the KENAI ALASKA FACILITY, it is clean and modern and looks like a space station compared the the SOLDOTNA ALASKA facility.
JOHN THOMAS | Overall ExperienceHeated Customer access/loading bays were blocked the last two weeks by unused uhaul trucks , vans and caterpillar front-end loaders stored inside bays. Customers had to park outside on ice and wheel their items in and out of storage. Extremely poor business practice putting customers last.
Kenneth Ayers | Overall ExperienceOne time I did not lock my unit correctly, the staff called to let me know. Very helpful at check out too.
Melissa Smith | Overall ExperienceNo mention of only being one specific entrance after hours so I wasted two trips after work trying to access my storage. Called customer service & she was absolutely no help. I’m not sure why 10:00pm is the latest you can enter your storage? It should be 24/7 or at the very least 12:00am. Not very customer friendly in my opinion.
ERIC TREVINO | Overall Experience